November 28, 2012 | Cisco Systems | PrecisionHD 4X Camera Connectivity Problems
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PREVENT - Upgrade camera firmware PRIOR to getting into this failed state:
Cisco recommends upgrading all codecs with a CTS-PHD-10804XS1 connected to a software release containing
fixed camera firmware (TC4.2.4 or TC 5.1.3 or higher).
Upgrading the codec software to a fixed release upgrades the camera firmware automatically and prevents the
camera from failing. Additionally, the camera firmware will not be downgraded if the codec is downgraded to a
lower software version, hence it is possible to prevent cameras from failing by:
Upgrading to a new software version containing fixed camera firmware
Wait for the camera to finish upgrading firmware (approximately 8 minutes)
Then downgrade to a lower version if required.
The camera firmware version containing the fix is found in 20011 and later. The current camera firmware version
is found by viewing the softwareID as shown in
s camera (screenshot below). Fixed camera firmware is
bundled with TC4.2.4 and TC5.1.3 or later codec software.
Upgrading cameras currently not exhibiting this failure is
MANDATORY
to prevent any future failure.
Once the camera has been successfully been upgraded, a similar output as shown here should be seen when
Similar camera software version output can be seen through the web UI by using this URL:
http://<IP Address of the codec>/getxml?location=/Status/camera/Version/SoftwareID
bash-3.2$ ssh [email protected]
Welcome to
TANDBERG Codec Release TC5.1.5
SW Release Date: 2012-10-24, 12:55, m
OK
xstatus camera 1
*s Camera 1 Connected: True
*s Camera 1 HardwareID: "52000000"
*s Camera 1 Manufacturer: "TANDBERG"
*s Camera 1 Model: "PrecisionHD 1080p 4X"
*s Camera 1 SoftwareID: "S01752-2.0FINAL [ID:
20012
] 2012-08-29"
