Installation Guide
20
October 2007
System Capacity
The system capacity for the WFM server can be defined by specific hardware and
software configurations. The following table shows the limits of individual feature
capacities.
NOTE: Capacity numbers are goals. Actual numbers may vary.
The following table shows the hardware capacities per MCS server platform model.
Table 8.
System capacity
Attribute
Capacity
Maximum number of configured WFM users
900
Maximum number of concurrent WFM users
300
Maximum number of agents per team
150
Maximum number of skills per agent (for real time reporting)
50
Maximum number of supervisors per site
50
Maximum number of supervisors per team
30
Average agents per supervisor
7.5:1
Table 9.
MCS server platform capacity by model
Administered Users
Concurrent Users
Server Model
Up to 450
Up to 150
MCS 7835
Up to 900
Up to 300
MCS 7845
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