58
Appendix A: Troubleshooting
Wireless-G PTZ Internet Camera with Audio
4. I can't connect to the Wireless Network Camera using a Wireless connection.
If a LAN cable is connected to the LAN port, the Wireless interface is disabled. Only one interface can be
active.
Check that your PC and the Wireless Network Camera have compatible Wireless settings.
•
Mode (Infrastructure or Ad-hoc) must be correct.
•
ESSID must match.
•
WEP settings must match.
•
In Ad-hoc mode, the Channel should match, although this is often not required.
5. Video quality may suddenly deteriorate.
This can happen when an additional viewer connects to the Wireless Network Camera, overloading the
camera or the available bandwidth. The image size and quality can be adjusted to cater for the required
number of viewers and the available bandwidth.
6. The motion detection feature doesn't send me any E-mails.
It may be that the SMTP (Simple Mail Transport Protocol) server used by the camera to send the E-mail will
not accept mail. (This is to prevent Spam being sent from the server.). Try using a different SMTP server, or
contact your ISP to see if SMTP access is being blocked.
7. Using the motion detection feature, I receive E-mails which don't show any moving objects.
The motion detection feature doesn't actually detect motion. It compares frames to see if they are different.
Major differences between frames are assumed to be caused by moving objects.
But the motion detector can also be triggered by sudden changes in the level of available light or movement
of the camera itself.
Try to avoid these situations. The motion detection feature works best in locations where there is good steady
illumination, and the camera is mounted securely. This feature can NOT be used if the camera is outdoors.
8. The image is blurry.
Try cleaning the dome, or adjusting the Image Quality setting on the Image screen. Video created will the
lower settings will contain less detail; this is the trade-off for using less bandwidth.
