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valid Cisco service contract, Cisco Technical Assistance Center
(TAC) engineers provide telephone support. If you do not have
a valid Cisco service contract, contact your reseller.
Cisco Technical Support & Documentation
Website
The Cisco Technical Support & Documentation website
provides online documents and tools for troubleshooting and
resolving technical issues with Cisco products and technologies.
The website is available 24 hours a day, at this URL:
http://www.cisco.com/techsupport
Access to all tools on the Cisco Technical Support &
Documentation website requires a Cisco.com user ID and
password. If you have a valid service contract but do not have a
user ID or password, you can register at this URL:
http://tools.cisco.com/RPF/register/register.do
Note
Use the Cisco Product Identification (CPI) tool to
locate your product serial number before submitting a
web or phone request for service. You can access the
CPI tool from the Cisco Technical Support &
Documentation website by clicking the
Tools &
Resources
link under Documentation & Tools.
Choose
Cisco Product Identification Tool
from the
Alphabetical Index drop-down list, or click the
Cisco
Product Identification Tool
link under Alerts & RMAs.
The CPI tool offers three search options: by product ID
or model name; by tree view; or for certain products, by
copying and pasting
show
command output. Search
results show an illustration of your product with the
serial number label location highlighted. Locate the
serial number label on your product and record the
information before placing a service call.
