29
Severity 3 (S3)—Operational performance of your network is
impaired, but most business operations remain functional. You
and Cisco will commit resources during normal business hours
to restore service to satisfactory levels.
Severity 4 (S4)—You require information or assistance with
Cisco product capabilities, installation, or configuration. There
is little or no effect on your business operations.
10
Cisco One-Year Limited
Hardware Warranty Terms
There are special terms applicable to your hardware warranty
and various services that you can use during the warranty
period. Your formal Warranty Statement, including the
warranties and license agreements applicable to Cisco software,
is available on Cisco.com. Follow these steps to access and
download the
Cisco Information Packet
and your warranty and
license agreements from Cisco.com.
1.
Launch your browser, and go to this URL:
http://www.cisco.com/univercd/cc/td/doc/es_inpck/cetrans.
htm
The Warranties and License Agreements page appears.
2.
To read the
Cisco Information Packet
, follow these steps:
a.
Click the
Information Packet Number
field, and make
sure that the part number 78-5235-03A0 is highlighted.
b.
Select the language in which you would like to read the
document.
c.
Click
Go
.
The Cisco Limited Warranty and Software License page
from the Information Packet appears.
d.
Read the document online, or click the
icon to
download and print the document in Adobe Portable
Document Format (PDF).
