Chapter 5 Troubleshooting the DOCSIS Residential Gateway
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Frequently Asked Questions
This section provides answers to common questions about the residential gateway.
How Do I Configure TCP/IP Protocol?
To configure TCP/IP protocol, you need to have an Ethernet Network Interface Card
(NIC) with TCP/IP communications protocol installed on your system. TCP/IP is a
communications protocol used to access the Internet. This section contains
instructions for configuring TCP/IP on your Internet devices to operate with the
residential gateway in Microsoft Windows or Macintosh environments.
TCP/IP protocol in a Microsoft Windows environment is different for each
operating system. Follow the appropriate instructions in this section for your
operating system.
Configuring TCP/IP on Windows 7 Systems
1
Open Network Connections by clicking the
Start
button, and then clicking
Control Panel
.
2
In the Search box, type
adapter
, and then, under
Network and Sharing Center
,
click
View network connections
.
3
Right-click the connection that you want to change, and then click
Properties
. If
you are prompted for an administrator password or confirmation, type the
password or provide confirmation. The Local Area Connection Properties
window opens.
4
Click the
Networking
tab.
5
Under
This connection uses the following items
, click either
Internet Protocol
Version 4 (TCP/IPv4)
or
Internet Protocol Version 6 (TCP/IPv6)
, and then click
Properties
.
6
To specify IPv4 IP address settings, do one of the following:
To get IP settings automatically using DHCP, click
Obtain an IP address
automatically
, and then click
OK
.
To specify an IP address, click
Use the following IP address
, and then, in the
IP address
,
Subnet mask
, and
Default gateway
boxes, type the IP address
settings.
7
To specify IPv6 IP address settings, do one of the following:
To get IP settings automatically using DHCP, click
Obtain an IPv6 address
automatically
, and then click
OK
.
To specify an IP address, click
Use the following IPv6 address
, and then, in
the
IPv6 address
,
Subnet prefix length
, and the
Default gateway
boxes, type
the IP address settings.
