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4042831 Rev A

Introduction

This chapter describes the most common issues that may occur after
the residential gateway is installed and provides possible solutions
and tips for improved performance of the residential gateway.

Chapter 5

Troubleshooting the DOCSIS

Residential Gateway

In This Chapter



Frequently Asked Questions ............................................................. 100



Common Troubleshooting Issues ..................................................... 105



Tips for Improved Performance ....................................................... 106

Summary of Contents for DPC2320 DOCSIS

Page 1: ...4042831 Rev A Cisco Model DPC2320 EPC2320 DOCSIS EuroDOCSIS 2 0 Wireless Residential Gateway User Guide ...

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Page 3: ...Please Read Important Please read this entire guide If this guide provides installation or operation instructions give particular attention to all safety statements included in this guide ...

Page 4: ...der any copyright or patent whether or not the use of any information in this document employs an invention claimed in any existing or later issued patent Software and Firmware Use The software described in this document is protected by copyright law and furnished to you under a license agreement You may only use or copy this software in accordance with the terms of your license agreement The firm...

Page 5: ...e qualified to do so Notice à l attention des installateurs de réseaux câblés Les instructions relatives aux interventions d entretien fournies dans la présente notice s adressent exclusivement au personnel technique qualifié Pour réduire les risques de chocs électriques n effectuer aucune intervention autre que celles décrites dans le mode d emploi et les instructions relatives au fonctionnement ...

Page 6: ...geführt sind außer Sie sind zur Durchführung solcher Arbeiten qualifiziert Aviso a los instaladores de sistemas CATV Las instrucciones de reparación contenidas en el presente aviso son para uso exclusivo por parte de personal de mantenimiento cualificado Con el fin de reducir el riesgo de descarga eléctrica no realice ninguna otra operación de reparación distinta a las contenidas en las instruccio...

Page 7: ...esidential Gateway 17 Log in to the DOCSIS Residential Gateway for the First Time 18 Configure Basic Settings 21 Configure Advanced Settings 40 Configure Firewall Settings 62 Configure Parental Control Settings 69 Configure Wireless Settings 78 Chapter 4 Operation of Front Panel Indicators 95 Initial Power Up Calibration and Registration AC Power applied 96 Normal Operations AC Power Applied 97 Sp...

Page 8: ...Contents iv 4042831 Rev A Chapter 6 Customer Information 107 Index 109 ...

Page 9: ...ith the cart stand tripod bracket or table specified by the manufacturer or sold with the apparatus When a cart is used use caution when moving the cart apparatus combination to avoid injury from tip over 13 Unplug this apparatus during lightning storms or when unused for long periods of time 14 Refer all servicing to qualified service personnel Servicing is required when the apparatus has been da...

Page 10: ...e Do not install this apparatus in an enclosure such as a bookcase or rack unless the installation provides proper ventilation Do not place entertainment devices such as VCRs or DVDs lamps books vases with liquids or other objects on top of this product Do not block ventilation openings Operating Environment This product is designed for operation indoors with a temperature range from 32 to 104 F 0...

Page 11: ...paratus or connecting or disconnecting cables Telephone Equipment Notice When using your telephone equipment basic safety precautions should always be followed to reduce the risk of fire electric stock and injury to persons including the following 1 Do not use this product near water for example near a bath tub wash bowl kitchen sink or laundry tub in a wet basement or near a swimming pool 2 Avoid...

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Page 13: ...e provider or an experienced radio television technician for help Any changes or modifications not expressly approved by Cisco Systems Inc could void the user s authority to operate the equipment The information shown in the FCC Declaration of Conformity paragraph below is a requirement of the FCC and is intended to supply you with information regarding the FCC approval of this device The phone nu...

Page 14: ...RSS 102 Rev 4 The minimum separation distance from the antenna to general bystander is 7 9 inches 20 cm to maintain compliance EU This system has been evaluated for RF exposure for humans in reference to the ICNIRP International Commission on Non Ionizing Radiation Protection limits The evaluation was based on the EN 50385 Product Standard to Demonstrate Compliance of Radio Base Stations and Fixed...

Page 15: ...s of software firmware and hardware supported or provided by Cisco Systems for use within the EU The use of software or firmware not supported or provided by Cisco Systems may result in the equipment no longer being compliant with the regulatory requirements Note The full declaration of conformity for this product can be found at http www cisco com web consumer support compliance_info html ...

Page 16: ...nd the requirements specified in the National Frequency Allocation Table for Italy Unless this wireless LAN product is operating within the boundaries of the owner s property its use requires a general authorization Please check http www comunicazioni it it for more details Questo prodotto è conforme alla specifiche di Interfaccia Radio Nazionali e rispetta il Piano Nazionale di ripartizione delle...

Page 17: ...20 DOCSIS Residential Gateway EPC2320 EuroDOCSIS Residential Gateway All features described in this guide are standard to these models of residential gateways unless otherwise noted For the purpose of this guide whenever a feature or option applies to only a specific model the model number is specified If a model number is not specified then the feature or option applies to both of the models Audi...

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Page 19: ...esidential gateway and the benefits it offers This chapter also lists the accessories and equipment that are provided with the residential gateway so you can verify that you received all of these items 1 Chapter 1 Introducing the DOCSIS Residential Gateway In This Chapter Introduction 2 What s In the Carton 3 Front Panel Description 4 Back Panel Description 5 ...

Page 20: ...rvice provider for more information about subscribing to these services Your new residential gateway offers the following outstanding benefits and features Compliant with DOCSIS 2 0 and 1 x standards to deliver high end performance and reliability High performance broadband Internet connectivity to energize your online experience One 10 100 BASE T Ethernet ports to provide wired connectivity 802 1...

Page 21: ...le power adapter Image may vary from actual product Used only with models requiring external power supply OR One desktop style power adapter Image may vary from actual product Used only with models requiring external power supply One CD ROM If any of these items are missing or damaged please contact your service provider for assistance Note You need an optional cable signal splitter and additional...

Page 22: ... has been disabled by the user 6 WIRELESS ON OFF Optional Press this button to activate and turn on the Wireless feature This feature allows users to transfer data over the wireless connection When the WIRELESS indicator is ON it indicates that the Wireless Access Point is operational BLINKING indicates that data is being transferred over the wireless connection OFF indicates that the Wireless fea...

Page 23: ...eway CAUTION Avoid damage to your equipment Only use the power supply that is provided with your residential gateway 2 ON OFF SWITCH Provided only on products that carry the CE mark Allows you to turn off of the residential gateway without removing the power cord Turning the residential gateway off using this switch ensures that the unit is consuming no energy 3 ETHERNET One RJ 45 Ethernet port co...

Page 24: ...the device Pressing and holding the switch for more than ten seconds first causes a reset to factory default of all settings and then restarts power cycles the device CAUTION The RESET button is for maintenance purposes only Do not use unless instructed to do so by your service provider Doing so may cause you to lose any settings you have selected ...

Page 25: ... how to properly install the residential gateway and to connect the residential gateway to a computer and other devices 2 Chapter 2 Installing the DOCSIS Residential Gateway In This Chapter Installation Preparations 8 Install the Residential Gateway 14 ...

Page 26: ...service if your residential gateway supports digital telephone service Refer to one of the following topics to learn more about the types of service accounts that you may need to establish High Speed Internet Access Account If you do not have a high speed Internet access account your service provider will set up your account and become your Internet Service Provider ISP Internet access enables you...

Page 27: ...S N serial number of the residential gateway The CM Media Access Control CM MAC address of the residential gateway Other MAC address numbers as needed The following illustration shows a typical bar coded label the image may vary from the label on the actual product Write down these numbers in the spaces provided Serial Number _______________________ CM MAC Address ________________________ Other MA...

Page 28: ...ning or crimping them Choose a location that allows adequate ventilation around the residential gateway How Do I Mount the Residential Gateway on a Wall Optional If you wish you can mount the residential gateway to a wall This section describes how to mount the residential gateway to a wall and includes a list of equipment you will need along with suggestions for choosing an appropriate place to m...

Page 29: ... wall anchors for 8 x 1 inch screws Two 8 x 1 inch pan head sheet metal screws Drill with a 3 16 in wood or masonry bit as appropriate for the wall composition A copy of the wall mounting illustrations shown on the following pages Position the Residential Gateway Use the following illustration to guide you in positioning the residential gateway on the wall ...

Page 30: ...ounting the Residential Gateway on a Wall 1 Using a drill with a 3 16 inch bit drill two holes at the same height and 4 inches apart Note The preceding graphic illustrates the location of the mounting holes on the back of the residential gateway 2 Are you mounting the residential gateway into a drywall or concrete surface where a wooden stud is available If yes go to step 3 If no drive the anchor ...

Page 31: ...nected to the residential gateway 5 Lift the residential gateway into position Slip the large end of both mounting slots located in the back of the residential gateway over the mounting screws and then slide the residential gateway down until the narrow end of the keyhole slot contacts the screw shaft Important Verify that the mounting screws securely support the residential gateway before you rel...

Page 32: ...Residential Gateway The following illustration shows all of the possible connections that can be made to your residential gateway for various services Although your model may not support all of the services pictured you can determine which services your model supports by referring to the Benefits and Features list in Introduction on page 2 Note Professional installation may be available Contact yo...

Page 33: ...able signal splitter not included Always check with your service provider before using a splitter as a splitter may degrade the signal 4 Connect your PC to the residential gateway using either of the following connections Ethernet Connection Locate the yellow Ethernet cable connect one end of the Ethernet cable to the Ethernet port on your PC and connect the other end to the yellow ETHERNET port o...

Page 34: ...or use when the POWER DS US and ONLINE LEDs on the front panel of the residential gateway stop blinking and remain on continuously 6 Plug in and power on your PC and other home network devices The LINK LED on the residential gateway corresponding to the connected devices should be on or blinking 7 Once your residential gateway is online most Internet devices will have immediate Internet access Not...

Page 35: ...ples of the WebWizard pages shown here are for illustration purposes only and may differ from the WebWizard pages shown on your residential gateway The pages shown in this guide also represent the default values for the residential gateway Important If you are not familiar with the network configuration procedures detailed in this chapter contact your service provider before attempting to change a...

Page 36: ... configured your computer properly use the following procedure to log in to the residential gateway as an administrator Accessing the Residential Gateway You must access the WebWizard in order to configure the residential gateway To gain access to the WebWizard use the web browser on the PC attached to the gateway and complete the following steps 1 Open the web browser on your PC 2 Type the follow...

Page 37: ...dem Serial Number A unique sequential series of alphanumeric characters provided to every modem during manufacturing Cable Modem MAC Address A unique alphanumeric address for the cable modem coaxial interface which is used to connect to the cable modem termination system CMTS at the headend A media access control MAC address is a hardware address that uniquely identifies each node of a network Har...

Page 38: ...d phySynchronized usParametersAcquired rangingComplete ipComplete todEstablished securityEstablished psrsmTransferComplete registrationComplete operational accessDenied Vendor The name of the manufacturer Boot Revision The boot revision code version Software File Name and Revisions Section Field Name Description Firmware Name The name of the firmware Software Revision The revision version of the f...

Page 39: ... access the various configuration options for the residential gateway Detailed descriptions of each configuration option follow later in this guide Important After you access the WebWizard by typing the 192 168 0 1 IP address into your web browser while the gateway is online an authentication window similar to the following window opens Enter your password then click OK to continue to the Setup pa...

Page 40: ... page will appear each time you access the setup pages See Configuring Your Password Settings on page 25 for assistance in setting up your password If you choose not to use password security click the Setup tab at the top of the Password Settings page to continue Setup Page The following illustration is an example of the Setup page Setup Page Section Headings The Setup page is divided into the fol...

Page 41: ...store the RG configuration to your residential gateway if necessary Advanced Settings The following table provides a description of the pages available from within the Advanced Settings section of the Setup page Field Name Description Options Use this link to enable or disable advanced features on your network IP Address Filtering Use this link to configure IP address filters These filters prevent...

Page 42: ...ificing unauthorized access to its private network DMZ allows one IP address to be unprotected while others remain protected The DMZ is located between the Internet and an internal network s line of defense that is a combination of firewalls and bastion hosts Typically the DMZ contains devices accessible to Internet traffic such as web HTTP servers FTP servers SMTP e mail servers and domain name s...

Page 43: ...llowing table provides a description of the pages available from within the Wireless section of the Setup page Field Name Description Basic Use this link to configure your wireless access point WAP parameters including service set identifier SSID and channel number Security Use this link to configure your WAP authentication and data encryption Using encryption and authentication prevents unauthori...

Page 44: ... to prevent unauthorized users from modifying the settings of your network If you do choose to set up a password use a password that you can easily remember Do not forget your password Setup Basic Settings Password Settings The following illustration is an example of the Basic Settings Password Settings page To set up your password 1 To set up your password type your password in the Password field...

Page 45: ...onization Use the Basic Settings Enable Disable time synchronization by Network Time protocol page to enable or disable time synchronization by Network Time protocol Note If you are not familiar with the time configuration procedures detailed in this section contact your service provider before you attempt to change any of the residential gateway default time synchronization configuration settings...

Page 46: ...e and date Network Time Protocol Allows you to enable or disable network time protocol Note The residential gateway will automatically use the time server in your broadband network Should there be no current time displayed or if the network time is incorrect enable Network Time Protocol to use a public Internet time server to set the clock in the gateway Latest Update Success Displays the time and...

Page 47: ...ver Remove Server Allows you to remove a network time server Under normal conditions you should use the default network settings In the event that the network time does not match your local time or if your system requires different settings to operate correctly you can change the default network settings using the Setup Basic Settings Network Configuration page Configuring the Network Settings Not...

Page 48: ...n of the fields within the Setup Basic Settings Network Configuration page Field Name Description LAN IP Address Displays the base IP address of the private home LAN and the WebWizard IP address Your residential gateway assigns private IP addresses to your attached computers by its internal dynamic host configuration protocol DHCP server IP Network Displays the address of the private LAN IP networ...

Page 49: ...lid Expires Displays the date and time your WAN IP address expires Host Name Displays the host name that is usually downloaded to your gateway by your ISP However some ISPs require this information to be entered manually If manual entry is required your ISP will provide the information for you to enter into this field Domain Name Displays the domain name that is usually downloaded to your gateway ...

Page 50: ...figuration page Key Description Renew WAN IP Address Lease Forces a release and renewal of your WAN IP address Apply Saves the values you enter into the fields without closing the screen Configuring and Managing IPAddresses Use the Setup Basic Settings IP Management page to configure how your system manages and assigns IP addresses in your network Note If you are not familiar with the IP managemen...

Page 51: ...example of the Setup Basic Settings IP Management page Setup Basic Settings IP Management Page Description The following tables provide a description of the fields within the Setup Basic Settings IP Management page Field Name Description DHCP Server Allows you to enable or disable the DHCP server in the residential gateway ...

Page 52: ...ered in the Starting Local Address field and the value entered in the Number of CPEs field The sum of the value entered in the Starting Local Address field and the value entered in the Number of CPEs field must always be 255 or less DHCP Client Lease Info Displays the MAC address IP Address Subnet Mask Duration and Expiration date of all devices issued an IP address by the built in DHCP server Thi...

Page 53: ...that there are no IP address conflicts on the network for example two devices using the same IP address Another example when using DMZ Host the IP address for the DMZ Host should always have the same IP address Note If you are not familiar with the Fixed CPE IP Assignment procedures detailed in this section contact your service provider before you attempt to change any of the residential gateway d...

Page 54: ...ed with this feature Note The factory configuration of your gateway sets aside IP addresses 192 168 0 2 through 192 168 0 9 for static IP addresses Function Keys Key Description Add Static IP Adds the Static IP address to the list of assigned IP addresses Remove Static IP Removes the Static IP address from the list of assigned IP addresses Restarting the Gateway Modem Use the Setup Basic Settings ...

Page 55: ...he Setup page to access the Setup Basic Settings Save RG Configuration to Local PC page Setup Basic Settings Save RG Configuration to Local PC Page The following illustration is an example of the Setup Basic Settings Save RG Configuration to Local PC page To Save your current setting to your computer click the floppy disk icon in the lower portion of the screen You will be prompted to provide a fi...

Page 56: ... IP address with a well known host name resolvable by network applications through standard DNS queries If you have a fixed IP address you don t need to use DDNS It is useful when you are hosting your own website FTP server or other server behind the device Before using this feature you need to sign up for DDNS service at a supported DDNS service provider Setup Basic Settings Dynamic DNS Page The ...

Page 57: ...e password and host name you create when you set up the DDNS service User Name Manually enter the user name you created when you signed up for DDNS service Password Manually enter the password you created when you signed up for DDNS service Host Name Manually enter the host name you created when you signed up for DDNS service IP Address The fixed IP address of your Residential Gateway The device w...

Page 58: ...etwork When the wireless interface is disabled the transmitter is turned off Note If you are not familiar with the advanced settings detailed in this section contact your service provider before you attempt to change any of the residential gateway default advanced options settings Click Options in the Advanced Settings section of the Setup page to access the Setup Advanced Settings Options page Se...

Page 59: ...e gateway Access to the set up parameters is obtained by using the password to access the WebWizard Enable this feature by checking the Remote Config Management box on the Setup Advanced Settings Options page To access your gateway from a remote location you must also know the WAN IP address of the gateway To find the WAN IP address go to the Network Configuration page under Basic Settings You wil...

Page 60: ...u attempt to change any of the residential gateway default advanced IP filtering settings Click IP Address Filtering in the Advanced Settings section of the Setup page to access the Setup Advanced Settings IP Filtering page Setup Advanced Settings IP Filtering Page The following illustration is an example of the Setup Advanced Settings IP Filtering page Setup Advanced Settings IP Filtering Page De...

Page 61: ...ed in this section contact your service provider before you attempt to change any of the residential gateway default advanced MAC filtering settings Click MAC Address Filtering in the Advanced Settings section of the Setup page to access the Setup Advanced Settings MAC Filtering page Setup Advanced Settings MAC Filtering Page The following illustration is an example of the Setup Advanced Settings ...

Page 62: ...aves the values you enter into the fields without closing the screen Add MAC Address Saves the MAC Address entered in the associated text field Remove MAC Address Removes the selected MAC address Clear All Removes all defined MAC addresses Configuring and Enabling TCP and UDP Port Filters Use the Setup Advanced Settings Port Filtering page to configure and enable TCP and UDP port filters These fil...

Page 63: ...al IPAddresses Use the Setup Advanced Settings Port Forwarding page to configure port forwarding for local IP addresses Port forwarding allows you to run a server on the LAN by specifying the mapping of TCP UDP ports to a local PC You must also set up a fixed private LAN IP address for the destination device Note If you are not familiar with the advanced settings detailed in this section contact y...

Page 64: ...firewall automatically maps and opens ports required for that application while the application is in use 1 Set the device to be used for port forward to a fixed IP address for example 192 168 0 5 2 In the first entry of the Port Forwarding area of the page enter the same IP address 192 168 0 5 in the Local IP Address field 3 In the same row enter the appropriate port numbers in the Start Port and...

Page 65: ...0 minutes the Target Range ports close This is a safer method for opening specific ports for special applications such as video conferencing programs interactive gaming and file transfer in chat programs This is safe because the ports are dynamically triggered and not held open continuously or left open erroneously by the router administrator Therefore these ports are not exposed and vulnerable fo...

Page 66: ...eature to configure the Microsoft X Box Online Live for Internet gaming Note For most widely used applications including Microsoft X Box Online Live the built in firewall automatically maps and opens ports required for that application while the application is in use 1 In the first row enter 88 in both Start Port and End Port fields 2 In the same row select UDP from the drop down list in the Proto...

Page 67: ...DMZ Host page Setup Advanced Settings DMZ Host Page The following illustration is an example of the Setup Advanced Settings DMZ Host page Setup Advanced Settings DMZ Host Page Description Use this link to place a Private LAN IP device for example an FTP Mail or web server directly on the Internet bypassing the firewall You set the server with a fixed IP address as a DMZ Host by entering its IP add...

Page 68: ... alternative to using a private dedicated leased line for a private network Using industry standard encryption and authentication techniques an Internet Protocol Security IPsec VPN creates a secure connection that operates as if you were directly connected to your local network For example a VPN allows users to sit at home and connect to his her employer s corporate network and receive an IP addre...

Page 69: ...s Page with VPN Tunnel Configured The following illustration is an example of the Setup Advanced Settings VPN Termination Status page with a VPN tunnel configured Setup Advanced Settings VPN Termination Status Page Description This section describes the section headings and field descriptions of the Setup Advanced Settings VPN Termination Status page This page allows you to create configure and co...

Page 70: ...figure Displays Edit or Delete keys used for settings management Add New Tunnel Allows you to create a new tunnel configuration When you click Add New Tunnel the VPN Setup page opens Event Log Allows you to access the Event Log page The Event Log page shows a history of VPN connections and activity in chronological order and also displays the IP address of both endpoints on the tunnel local and re...

Page 71: ...Rev A 53 Creating and Configuring IPsec VPN Tunnels To create and configure IPsec VPN tunnels click Add New Tunnel on the VPN Termination Status page The VPN Setup page opens The following illustration is an example of the VPN Setup page ...

Page 72: ...tion Keys The following table describes the function keys associated with the Tunnel section of the VPN Setup page Key Description Delete Tunnel Allows you to delete a tunnel Add New Tunnel Allows you to create a heading for the tunnel settings that you can select using the Tunnel drop down menu Apply Activates the selected setting Enabled or Disabled Local Endpoint Settings The following table de...

Page 73: ...r default User specified IP address Fully qualified domain name FQDN Email address This is the identity that the far endpoint will use for identification of the VPN termination point The remote VPN endpoint on the other end of the tunnel should match these settings for its remote endpoint settings Identity Allows you to enter the identity string after you have selected the identity type using one ...

Page 74: ...er the subnet For single IP address enter only the specific IP address For IP address range enter the starting and ending IP addresses Mask Allows you to enter Mask information based on the selected Address group type as follows For IP subnet enter the subnet mask For single IP address enter only the specific IP address in the Subnet field Leave this field blank For IP address range enter the star...

Page 75: ... either the IP address or the FQDN of the remote endpoint depending on what Network Address type you selected IPsec Settings With VPN tunnels there are two phases of Security Association SA Phase 1 Phase 1 creates an Internet Key Exchange IKE SA Phase 2 When Phase 1 is complete Phase 2 creates one or more IPsec SAs that are then used to key IPsec sessions Field Description Pre shared key Allows yo...

Page 76: ...ommended because it is more secure Phase 1 SA lifetime Allows you to enter the number of seconds for an individual rotating key to last until a re key negotiation between each endpoint occurs Smaller lifetimes are generally more secure since it would give a hacker a smaller amount of time to try to crack the key However key negotiation does take up bandwidth so network throughput is sacrificed wit...

Page 77: ...n individual rotating key to last until a re key negotiation between each endpoint occurs Smaller lifetimes are generally more secure since it would give a hacker a smaller amount of time to try to crack the key However key negotiation does take up bandwidth so network throughput is sacrificed with small lifetimes The default setting for Phase 2 is 3 600 seconds Save Configuration to Server Use th...

Page 78: ...uration to Server page Setup Advanced Settings Save Configuration to Server Page Description The following table describes the fields available on the Setup Advanced Settings Save Configuration to Server page Field Name Description Configuration file name The name of the file that is used to store the gateway s settings Configuration file server The IP address of a host TFTP server with the config...

Page 79: ...n keys available on the Setup Advanced Settings Save Configuration to Server page Key Description Get configuration file now Click to retrieve file used to store the gateway s settings Save configuration file now Click to save the gateway s settings Apply Click to save changes without closing the page ...

Page 80: ...rs Note If you are not familiar with the advanced settings detailed in this section contact your service provider before you attempt to change any of the residential gateway default firewall options settings Click Options in the Firewall section of the Setup page to access the Setup Firewall Options page Setup Firewall Options Pages The following sections provide examples of the Setup Firewall Opt...

Page 81: ... Setup Firewall Options Page Off When the SPI firewall is completely disabled a page similar to the following appears SetupFirewall Options Page Low When the SPI firewall is enabled with no ports restricted a page similar to the following appears ...

Page 82: ...I firewall is enabled with a list of Allowed Services that are allowed through the firewall a page similar to the following appears Setup Firewall Options Page High When the SPI firewall is enabled with a shortened list of Allowed Services that are allowed through the firewall a page similar to the following appears ...

Page 83: ...t the devices in your private network from irritating or malicious ActiveX controls that are sent unsolicited to devices in your private network from the Internet These ActiveX controls run automatically when they are received by a PC Filter Popup Windows Enables disables popup windows Some commonly used applications employ popup windows as part of the application If you disable popup windows it m...

Page 84: ...is feature helps to protect the devices in your private network from irritating or malicious ActiveX controls that are sent unsolicited to devices in your private network from the Internet These ActiveX controls run automatically when they are received by a PC Filter Popup Windows Enables disables popup windows Some commonly used applications employ popup windows as part of the application If you ...

Page 85: ...before you attempt to change any of the residential gateway default firewall event logging settings Click Event Logging in the Firewall section of the Setup page to access the Setup Firewall Event Logging page Setup Firewall Event Logging Page The following illustration is an example of the Setup Firewall Event Logging page Setup Firewall Event Logging Page Description The Setup Firewall Event Log...

Page 86: ...il Alerts Allows you to enable or disable sending e mail alerts Description Describes what event was detected by the gateway s firewall Count Displays the number of times the event has been detected Last Occurrence Displays the time the last occurrence of this event was detected Target Displays the IP address of the device in your private local network to which the event was directed along with th...

Page 87: ...d to add or delete the individuals who are authorized to set parental controls Note If you are not familiar with the settings detailed in this section contact your service provider before you attempt to change any of the residential gateway default parental control settings Click User Setup in the Parental Control section of the Setup page to access the Setup Parental Control User Setup page Setup...

Page 88: ...se sensitive Make sure to check the Enable box to activate the user profile If a profile is not active that user will not have any access to the Internet To remove a user profile use the drop down menu to select the user to be removed and click the Remove User button Password Enter the selected user s password in this field Each user must enter their user name and password each time they use the I...

Page 89: ... again with their user name and password Note Set the Inactivity time value to 0 zero to prevent timeout due to inactivity Available Rules Lists available rules Apply a rule by selecting it from the list and adding it to the current user profile Note This field appears only if rules have been created Create rules using the Parental Control Setup pages that follow next Current Used Rules Lists rule...

Page 90: ... If you are not familiar with the settings detailed in this section contact your service provider before you attempt to change any of the residential gateway default parental control settings Click Basic Rules in the Parental Control section of the Setup page to access the Setup Parental Control Basic Setup page Setup Parental Control Basic Setup Page The following illustration is an example of th...

Page 91: ...r settings This setting will allow you to assign No Rule status to users who are not subject to content related access restrictions Rule Settings Allows you to edit a content rule by using the drop down menu to recall the rule to be edited To remove a user profile use the drop down menu to select the rule to be removed and click on the Remove Rule button Keyword List Allows you to create a list of...

Page 92: ... contained in the URLs used to access those Internet sites Domain blocking allows you to restrict access to websites based on the site s domain name The domain name is the portion of the URL that precedes the familiar COM ORG or GOV extension Keyword blocking allows you to block access to Internet sites based on a Keyword or text string being present anywhere in the URL not just in the domain name...

Page 93: ...me of Day Rules in the Parental Control section of the Setup page to access the Parental Control Time of Day Access Filter page Setup Parental Control Time of Day Access Filter Page The following illustration is an example of the Setup Parental Control Time of Day Access Filter page Note The residential gateway uses the network time of day clock that is managed by your data service provider The ti...

Page 94: ...Time of Day filter list Apply Saves all additions edits and changes Configure Parental Control Event Reporting Use the Setup Parental Control Event Log page to view events captured by the parental control event reporting feature Note If you are not familiar with the settings detailed in this section contact your service provider before you attempt to change any of the residential gateway default p...

Page 95: ...allows you to track by user any attempts made by that user to access Internet sites that are restricted Field Name Description Last Occurrence Displays the time of the most recent attempt to access a restricted Internet site Target Displays the URL of the restricted site User Displays the user who attempted a restricted site Source Displays the IP address of the PC that was used when attempting to...

Page 96: ...access point WAP parameters including SSID and channel number Note If you are not familiar with the advanced settings detailed in this section contact your service provider before you attempt to change any of the residential gateway default wireless basic settings Click Basic in the Wireless section of the Setup page to access the Setup Wireless Basic page Setup Wireless Basic Page The following i...

Page 97: ...Service Set Identifier BSSID Identifies the MAC address of the wireless access point Network Type Allows you to select Open or Closed for your network type Country Allows you to select the country in which you are using your access point New Channel 1 11 Allows setting a communications channel for your access point Note Wireless networking channels overlap Channels 1 6 and 11 do not overlap with e...

Page 98: ...with a basic level of wireless network security To gain initial access to your wireless network select WPA security on your computer s wireless adapter and enter the WPA key to match the key setup in your gateway The factory default WPA key in the gateway is the serial number of the device You can continue to use this factory default key However to maximize your wireless security it is highly reco...

Page 99: ...ction describes the section headings and fields descriptions of the Setup Wireless Security page Note If you are not familiar with the settings detailed in this section contact your service provider before you attempt to change any of the residential gateway default wireless security settings If you make changes in the Setup Wireless Security page click Apply to save your wireless security setting...

Page 100: ...actory default security is WPA PSK TKIP Temporal Key Integrity Protocol AES Advanced Encryption Standard factory default TKIP AES WPA Pre Shared Key Allows you to set a WPA Pre Shared key Enter a text string in this field The text string or phrase is used to generate a unique set of encryption keys for your network Use this string to set up wireless devices in your network The factory default secu...

Page 101: ...y Allows you to set the Shared Secret key for your RADIUS connection The factory default for this field is empty This field is used with 802 1x and WPA Network Authentication Group Key Rotation Interval Allows you to set the WPA Group Key Rotation Interval in seconds This only applies when WPA or WPA2 Network Authentication is enabled Set this value to 0 factory default to disable periodic rekeyin...

Page 102: ... change keys The keys do not change or rotate automatically as they do with TKIP 64 bit and 40 bit encryption are two different names for the same encryption 128 bit and 104 bit encryption are two different names for the same encryption Shared Key Authentication Allows you to determine if Shared Key Authentication is used in the network Shared Key Authentication can be used when there is no other ...

Page 103: ...128 bit encryption Enter 13 byte values for a Key You do not have to set all four Keys Usually only one is needed for a home network Each value is represented in hexadecimal Use only these numbers or letters 0 1 2 3 4 5 6 7 8 9 a b c d e and f to set up your encryption keys It is generally a good practice to use only lowercase letters when entering WEP encryption keys Uppercase letters can sometim...

Page 104: ... Generate WEP Keys when complete Wi Fi Protected Setup WPS Section The selections available in this section allow you to configure WPS Field Name Description WPS Config Allows you to enable or disable WPS Device Name Allows you to enter your device name WPS Setup AP Section The selections available in this section allow you to use PIN protected security Field Name Description PIN Identifies the pe...

Page 105: ...he associated section Start WPS Starts WPS after you select your WPS Method Generate PIN Code Automatically generates a PIN code Configuring Wireless Data Rates and Wi Fi Thresholds Use the Setup Wireless Advanced page to configure your WAP data rates and wireless fidelity Wi Fi thresholds Note If you are not familiar with the advanced settings detailed in this section contact your service provide...

Page 106: ...nced page for 802 11g radios Note If you make changes in the Setup Wireless Advanced page click Apply to apply and save your wireless advanced settings Field Name Description 54G Network Mode Allows you to optimize the performance of your wireless network using one of the following options Max compatibility factory default Allows the access point to interpolate with 802 11b and 802 11g wireless cl...

Page 107: ...to announce itself to remote devices The Beacon Interval should be left at 100 ms for compliance with most client cards The Beacon Interval specifies how often packets are sent by the Access Point AP to synchronize a wireless network and its clients DTIM Interval Displays the time interval between Broadcasts Multicast transmissions The DTIM Delivery Traffic Indication Message Interval is a countdo...

Page 108: ... Limit The number of times the gateway transmits an unacknowledged unicast frame that is longer than the RTS threshold before discarding the frame The factory default is 4 Setup Wireless Advanced Page Example for 802 11n Radios The following illustration is an example of the Setup Wireless Advanced page for 802 11n radios Note We recommend that you do not change the default wireless settings that ...

Page 109: ...put of 802 11n clients and disallow 802 11b clients B G Mixed Locks data rates to 802 11b g rates This will optimize performance for these devices but will limit the throughput of 802 11n and 802 11b clients Basic Rate Set Allows you to select the Basic Rate Set Options are Auto and ALL CTS Protection Mode Allows you to manually control the protection mechanisms used to operate with legacy clients...

Page 110: ...less Access Control page Setup WirelessAccess Control Page The following illustration is an example of the Setup Wireless Access Control page Setup Wireless Access Control Page Description This section describes the section headings and field descriptions of the Setup Wireless Access Control page Field Name Description Access restriction When encryption is enabled this selection allows you to choo...

Page 111: ...s List Displays the MAC address of the clients that are subject to wireless access control Connected Clients Displays the Host Name IP Address and Client ID of wireless clients that are connected to associated with the gateway modem Function Keys The following function keys appear on the Setup Wireless Access Control page Key Description Apply Applies and saves the values you enter into the fields...

Page 112: ...ttempt to change any of the wireless home gateway default wireless advanced settings Click Bridging in the Wireless section of the Setup page to access the Setup Wireless Bridging page Setup Wireless Access Control Page Example The following illustration is an example of the Setup Wireless Bridging page Setup Wireless Bridging Page Description The Setup Wireless Bridging page allows you to Enable ...

Page 113: ...ors when the residential gateway is first powered up during normal operations and in special conditions 4 Chapter 4 Operation of Front Panel Indicators In This Chapter Initial Power Up Calibration and Registration AC Power applied 96 Normal Operations AC Power Applied 97 Special Conditions 98 ...

Page 114: ...rmal Operations See Normal Operations AC Power applied on page 97 Front Panel LED Status Indicators During Initial Power Up Calibration and Registration High Speed Data Registration Step 1 2 3 4 5 6 7 Front Panel Indicator Self Test Downstream Scan Downstream Signal Lock Ranging Requesting IP Address Request High Speed Data Provisioning File Data Network Registration Complete 1 POWER On On On On O...

Page 115: ...connected and data is being transferred between the consumer premise equipment CPE and the residential gateway Off When no device is connected to the Ethernet port 6 WIRELESS ON OFF On When the wireless access point is enabled and operational Blinks When data is being transferred between the CPE and the wireless home gateway Off When the wireless access point is disabled 7 WIRELESS SETUP On When W...

Page 116: ...panel LED status indicators during special conditions to show when you have been denied network access Front Panel LED Status Indicators During Special Conditions Front Panel Indicator Network Access Denied 1 POWER On 2 DS Slow Blinking once per second 3 US Slow Blinking once per second 4 ONLINE Off 5 LINK On 6 WIRELESS ON OFF Optional Off 7 WIRELESS SETUP Off ...

Page 117: ...e residential gateway is installed and provides possible solutions and tips for improved performance of the residential gateway 5 Chapter 5 Troubleshooting the DOCSIS Residential Gateway In This Chapter Frequently Asked Questions 100 Common Troubleshooting Issues 105 Tips for Improved Performance 106 ...

Page 118: ...Network and Sharing Center click View network connections 3 Right click the connection that you want to change and then click Properties If you are prompted for an administrator password or confirmation type the password or provide confirmation The Local Area Connection Properties window opens 4 Click the Networking tab 5 Under This connection uses the following items click either Internet Protoco...

Page 119: ...ed Internet section of the Network Connections window 3 Click Properties in the Local Area Connection Status window 4 Click Internet Protocol TCP IP and then click Properties in the Local Area Connection Properties window 5 Select both Obtain an IP address automatically and Obtain DNS server address automatically in the Internet Protocol TCP IP Properties window and then click OK 6 Click Yes to re...

Page 120: ...1 through 7 to verify that all TCP IP settings are correct If your computer still does not have a Hardware Address contact your authorized Apple dealer or Apple technical support center for further assistance How Do I Renew the IPAddress on My PC If your PC cannot access the Internet after the residential gateway is online it is possible that your PC did not renew its IP address Follow the appropr...

Page 121: ...er of the Finder Scroll down to Control Panels and then click TCP IP 8 Click Edit on the Finder at the top of the screen Scroll down to the bottom of the menu and then click User Mode 9 Click Advanced in the User Mode window and then click OK 10 Click the Up Down selector arrows located to the right of the Connect Via section of the TCP IP window and then click Using DHCP Server 11 Click Options i...

Page 122: ...al Gateway Connect to My Computer The residential gateway connects to the 10 100BASE T Ethernet port on your PC To use the Ethernet interface Ethernet cards available from your local PC or office supply retailer or from your service provider For best performance over an Ethernet connection your PC should be equipped with a Gigabit Ethernet card After My Residential Gateway Is Connected How Do IAcc...

Page 123: ... install an Ethernet card follow the installation instructions very carefully Verify the status of the front panel status indicator lights The Residential Gateway does not register an Ethernet connection after connecting to a hub If you are connecting multiple PCs to the residential gateway you should first connect the residential gateway to the uplink port of the hub using the correct crossover c...

Page 124: ...rify that all cables are properly connected and that you are using the correct cables If you are using the Ethernet connection verify that your TCP IP is properly installed and configured Verify that you have called your service provider and given them the serial number and MAC address of your residential gateway If you are using a cable signal splitter so that you can connect the residential gate...

Page 125: ...u options to speak with a service engineer Access your company s extranet site to view or order additional technical publications For accessing instructions contact the representative who handles your account Check your extranet site often as the information is updated frequently 6 Chapter 6 Customer Information ...

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Page 127: ...r 96 97 98 described 4 operation of 95 installation professional 104 installation requirements minimum system requirements 8 ventilation vi Internet how to access 104 surfing while watching TV 104 unable to access 102 IP address filters 42 IP address renewing 102 L LAN IP ad 30 LEDs 4 96 97 98 location selecting vi 10 M MAC address filters 43 N Network Configuration settings 29 Network Time protoc...

Page 128: ...ems 101 configuring for Windows XP 101 time synchronization 28 troubleshooting 99 U UDP port filtering 44 unpacking 3 USB 3 104 V ventilation requirements vi Voice settings LEDs 4 96 97 98 VPN Termination settings 50 VPN Tunnel settings 53 W wall mounting instructions 12 slots 12 WebWizard logging in 18 overview 18 password 26 Wireless Access Control settings 92 Wireless Bridging settings 94 Wirel...

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Page 130: ...es various trademarks of Cisco Systems Inc Please see the Notices section of this document for a list of the Cisco Systems Inc trademarks used in this document Product and service availability are subject to change without notice 2011 Cisco and or its affiliates All rights reserved October 2011 Printed in USA Part Number 4042831 Rev A ...

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