Contents
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Installation Guide for Cisco Secure ACS Solution Engine 4.1
OL-9969-03
Access to all tools on the Cisco Technical Support & Documentation website requires a Cisco.com
user ID and password. If you have a valid service contract but do not have a user ID or password, you
can register at this URL:
http://tools.cisco.com/RPF/register/register.do
Note
Use the
Cisco Product Identification Tool
to locate your product serial number before submitting a
request for service online or by phone. You can access this tool from the Cisco Technical Support &
Documentation website by clicking the
Tools & Resources
link, clicking the
All Tools (A-Z)
tab, and
then choosing
Cisco Product Identification Tool
from the alphabetical list. This tool offers three search
options: by product ID or model name; by tree view; or, for certain products, by copying and pasting
show
command output. Search results show an illustration of your product with the serial number label
location highlighted. Locate the serial number label on your product and record the information before
placing a service call.
Tip
Displaying and Searching on Cisco.com
If you suspect that the browser is not refreshing a web page, force the browser to update the web page
by holding down the Ctrl key while pressing F5.
To find technical information, narrow your search to look in technical documentation, not the entire
Cisco.com website. On the Cisco.com home page, click the
Advanced Search
link under the Search box
and then click the
Technical Support & Documentation
radio button.
To provide feedback about the Cisco.com website or a particular technical document, click
Contacts &
Feedback
at the top of any Cisco.com web page.
Submitting a Service Request
Using the online TAC Service Request Tool is the fastest way to open S3 and S4 service requests. (S3 and
S4 service requests are those in which your network is minimally impaired or for which you require
product information.) After you describe your situation, the TAC Service Request Tool provides
recommended solutions. If your issue is not resolved using the recommended resources, your service
request is assigned to a Cisco engineer. The TAC Service Request Tool is located at this URL:
http://www.cisco.com/techsupport/servicerequest
For S1 or S2 service requests, or if you do not have Internet access, contact the Cisco TAC by telephone.
(S1 or S2 service requests are those in which your production network is down or severely degraded.)
Cisco engineers are assigned immediately to S1 and S2 service requests to help keep your business
operations running smoothly.
To open a service request by telephone, use one of the following numbers:
Asia-Pacific: +61 2 8446 7411
Australia: 1 800 805 227
EMEA: +32 2 704 55 55
USA: 1 800 553 2447
For a complete list of Cisco TAC contacts, go to this URL:
http://www.cisco.com/techsupport/contacts
