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Cisco Codec C-series, User Manual

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D1458221 User Guide Cisco TelePresence
Profile Series, Codec C-series, Quick Set C20 
SX20 Quick Set, MX200, MX300
Produced: December 2014 for TC7.3
All contents © 2010–2014  
Cisco Systems, Inc. All rights reserved. 

For troubleshooting purposes you 
may enable additional system 
logging. Follow the on-screen 
instructions.

Note that system performance may 
be influenced by an ongoing system 
logging.

This information is typically what you 

may be asked by the technical staff 
to provide in the unlikely event of 
system malfunction.

Settings

Diagnostic Mode

About Diagnostics

Summary of Contents for Codec C-series

Page 1: ... Codec C series Quick Set C20 SX20 Quick Set MX200 MX300 Produced December 2014 for TC7 3 All contents 2010 2014 Cisco Systems Inc All rights reserved User Guide Cisco TelePresence Profile Series Codec C series Quick Set C20 SX20 Quick Set MX200 MX300 TC7 3 ...

Page 2: ... Contacts Directory 39 Call Recents 40 Favorites 41 Add Someone to Favorites While in a Call 42 Camera View Camera Settings 44 Add Camera Position Preset 45 Edit Existing Camera Position Preset 46 Control Own Camera 47 Speaker Tracking 48 Manage Selfview 49 Resize the Selfview PiP 50 Move the Selfview PiP 51 Control the Camera of the Other Participant 52 Settings Gain Access to the Settings 54 Rin...

Page 3: ...e Cisco TelePresence Profile Series Codec C series Quick Set C20 SX20 Quick Set MX200 MX300 Produced December 2014 for TC7 3 All contents 2010 2014 Cisco Systems Inc All rights reserved Introduction to Video Conferencing i ...

Page 4: ...center of the receiving monitor if possible The camera should point directly at the meeting participants to guarantee eye contact with those at the far end Check this out by means of the Selfview feature of your video system The Selfview shows what the remote party can see from your system the outgoing video If you are going to share content you will normally make use of duo video That implies the...

Page 5: ...nvoke the dial pad Tap Contacts to invoke the list of contacts including Favorites Directory and Recents Tap Meetings to invoke a list of upcoming scheduled meetings Tap Messages to invoke the voice mail system if applicable Tap Presentation to start sharing content and conduct presentations Any messages to you while you were away will be indicated by the little icon in the lower right corner Use ...

Page 6: ...you to log in to the video system with your own personal credentials CUCM will then route all incoming calls destined for you to that specific video system About Hot desking Log Onto a System with Your Own Credentials Introduction to Video Conferencing The system will confirm a successful sign in You will now receive calls destined for you Input your credentials and tap Sign In as outlined Tap Sig...

Page 7: ...21 User Guide Cisco TelePresence Profile Series Codec C series Quick Set C20 SX20 Quick Set MX200 MX300 Produced December 2014 for TC7 3 All contents 2010 2014 Cisco Systems Inc All rights reserved Video Calls ...

Page 8: ...number or an IP address and the system will look in all lists for you You may tap a tab and then scroll through the list or key in a name or number Your search will then be restricted to that specific list You may add the entry to the list of Favorites edit aspects of the entry before calling change the call rate and remove the entry from Recents About the Lists of Contacts Alternatively tap the S...

Page 9: ...Contact List Entry then Place the Call Apply your editing and tap the green CALL button as outlined to place the call Tap Edit Call as outlined This will invoke the virtual keyboard Tap More to gain access to the options as outlined About Entry Edits You may have to edit an entry in one of the Contact lists before you place the call There may be a need to add a prefix a suffix or otherwise alter t...

Page 10: ...e lower left corner of the keyboard as outlined When you are ready to place the call tap the green Call button Place Call Using Name About Placing Calls You may call someone who is not listed in your list of contacts by keying in their name address or number using the virtual keyboard of the Touch pad Anyone you have previously called will appear in the Recents list until you clear that list and y...

Page 11: ... Place Call Using an IP Address You may call someone who is not listed in your list of contacts by keying in their name address or number using the virtual keyboard of the Touch pad Anyone you have previously called will appear in the Recents list until you clear that list and you may then transfer any of them to your list of Favorites This is described in the section Contacts Calling extensions S...

Page 12: ...r name address or number using the virtual keyboard of the Touch pad Anyone you have previously called will appear in the Recents list until you clear that list and you may then transfer any of them to your list of Favorites This is described in the section Contacts Calling extensions Sometimes you may be urged to enter numbers during a call typically to reach extensions or to provide a pin code T...

Page 13: ... up the call You may want to set your system to respond automatically to an incoming call Auto Answer This is described in Administrator Settings Call Details on page 67 Observe that your video support team may have password protected this menu If you choose to activate Auto Answer you may want to mute the microphone to preserve privacy This must be set up manually every time If you set up the sys...

Page 14: ... incoming call with the existing For systems without MultiSite installed the incoming call may still be merged but as an audio only call not shown Decline the incoming call and carry on as you have been doing Accept the incoming call while ending the current call or group of calls Accept the incoming call while holding the current call or group of calls The identity of the new incoming call If you...

Page 15: ...nsfer The scenario described on this page is the unattended transfer where you transfer the call to someone else without consulting that person before the transfer is carried out If you consult the person first you will transfer after having used the swap feature see the next page for more on this About Transfer Place the call in the usual way In a call tap Transfer as outlined Locate whom to call...

Page 16: ...ou may connect the two together while you leave the call About Consult and Transfer Locate whom to call in the usual way Assume that you are in a call Tap Hold as outlined Tap Place New Call as outlined or tap Resume to go back to the one you were in call with to undo your action Place the call in the usual way You are now in the new call while the one you were in call with still is on hold Tap Sw...

Page 17: ...yourself from a call tap End as outlined Tapping End in a call will disconnect yourself from a call In a call with two parties only this will then terminate the call In a conference call with multiple participants tapping End will terminate your participation only if you are a regular participant However if you are the host of such a conference i e the one who initiated it tapping End will cause t...

Page 18: ...X300 Produced December 2014 for TC7 3 All contents 2010 2014 Cisco Systems Inc All rights reserved Mute Call A few words on microphone behavior and privacy The Mute button has an LED indicating whether the microphone is transmitting or muted The microphone will transmit only when the green LED is illuminated ...

Page 19: ...d and Resume a Call on Hold Assume that you are in a call Tap Hold as outlined Tap Resume to go back to the one you were in call with to undo your action Putting someone on hold is typically something you do as an initial step when transferring someone to another person but it may also be used when you need to consult a person or as an alternative to muting also including stopping the video transm...

Page 20: ...t of bandwidth allocated to the call and is measured in kbps kilobits per second The higher the call rate is the better the quality will be but on the expense of higher bandwidth consumption The system comes with a default call rate This is set by your video support team as a part of the Administrator Settings password protected Why would you like to temporarily change this setting In most cases y...

Page 21: ...co Systems Inc All rights reserved Availability Enable Do Not Disturb Your system can be set to not respond to incoming calls You may however use it to call others as much as you want About Do Not Disturb Tap anywhere outside the menu to exit the menu putting changes into effect Tap the field in the upper left corner as outlined Tap Available or Do not Disturb as outlined ...

Page 22: ...ts 2010 2014 Cisco Systems Inc All rights reserved Availability Enable Standby Your system can be set to Standby to save electrical energy You will still be able to receive calls as usual About Standby The screen will turn itself off after a few seconds Tap the screen to wake it up Tap the field in the upper left corner as outlined Tap Standby as outlined ...

Page 23: ...s Inc All rights reserved Add Extension Numbers and Pin Codes View Keypad While in a Call In a call you may get prompted to submit numbers to be able to reach an extension or otherwise gain entrance to something for example by means of a PIN code To be able to submit this you will need to invoke the keypad on the touch screen Using Keypad in a Call In a call tap Keypad as outlined ...

Page 24: ... may have video systems with different bandwidths You are not constrained to set all participants to a bandwidth that all systems support The Call rate may be set individually for all participants in order to provide everyone with the best quality available for their system See Change Call Rate on page 20 Conference Calls with Multiple Participants Add Additional Participants to Existing Call This...

Page 25: ...rge this call with the existing optional feature You may merge the incoming call directly with the ongoing call ACCEPT MERGE This applies to MultiSite equipped systems only Add Provided that your system supports it Accept the incoming call and merge it with the ongoing call Some systems may accept that you merge the incoming call with the existing but as an audio only call You may be prompted to p...

Page 26: ...from the conference or to grant them certain rights such as to retain the position as prominent speaker even if someone else starts speaking These features are outlined on the following pages Using Participant List Conference Calls with Multiple Participants View Meeting Participant List In a call swipe your finger horizontally to the left as outlined or tap the little dot not shown in white as ou...

Page 27: ...w preferred layout as outlined You may alter the screen layout when you are in a call The Touch pad will show the options available The actual options may differ from what is shown here but the Touch device will always show you what is available The WYSIWYG what you see is what you get principle applies even here Including a Selfview Selfview what the others see from your video system may be added...

Page 28: ...ll change to Unlock as speaker To unlock repeat the process tapping Unlock as Speaker instead This is an example of a layout with one of the participants shown as the prominent speaker i e shown larger than the other s In a video conference with several participants the one who speaks will as default be shown as the large image provided you haven t set up the layout otherwise This is referred to a...

Page 29: ...ticipants Tap the participant either in the view as shown or in the list of participants see View Meeting Participant List on page 26 Then tap Drop as outlined About Disconnect Conference Calls with Multiple Participants Disconnect Participant from Call Tap the participant to be disconnected as outlined You must be entitled to do so Tap Drop to disconnect the selected participant as outlined You m...

Page 30: ... SX20 Quick Set MX200 MX300 Produced December 2014 for TC7 3 All contents 2010 2014 Cisco Systems Inc All rights reserved Share Content Contents can be shared in a call or outside a call In the latter case you will be using your video system to share contents in your local meeting room ...

Page 31: ...nding the use of the video system and the room itself Note that you may change the layout of the screen during presentations see the next page for more on this Connect your source and make sure it is switched on Tap Share a then scroll horizontally b to locate the presentation source if needed Once located tap the required source Tap the three small dots to acess the menu allowing you to preview o...

Page 32: ...e layout of the screen during presentations Typical options available will be with or without showing the presenter and showing the presenter as either a PiP Picture in Picture or PoP Picture outside Picture The layout options available on your system may differ from those shown here but the layouts shown are always those you may choose between About Presentation Layout Tap Layout as outlined to i...

Page 33: ...ll on page 31 On video systems with dual screens you may share contents from two independent sources simultaneously This can be done outside calls only The option is not available in a call At left we use the dual display as example but the principle applies to single screen systems as well Connect your source s and make sure it is switched on and tap Share Tap the source avatar to display this so...

Page 34: ...0 MX300 Produced December 2014 for TC7 3 All contents 2010 2014 Cisco Systems Inc All rights reserved Scheduled Meetings Your video system may be connected to a management system capable of scheduling video meetings for you Any meetings scheduled will then appear in a List of Meetings on your Touch device ...

Page 35: ...changed by your video support team The list is sorted using grouping headers The main grouping category is by day e g TODAY TOMORROW then WEDNESDAY JUNE 20 2014 etc If you tap an item in the list then more information will become available When a scheduled meeting appears as Private meeting it will contain information about the organizer only There will be no title no expandable meeting outline as...

Page 36: ...ap a meeting in the list you will see more about the meeting A scheduled meeting may connect you automatically or you may have to tap Join Meeting When the meeting starts you will be offered to join in to postpone the offer to join in for 5 minutes or to just dismiss the offer If you are in a call when the meeting starts you will also be offered to join in while at the same time end the current ca...

Page 37: ...o or more meetings taking place simultaneously the reminder will be displayed in context of the meeting list displaying all upcoming meetings Choose which meeting to join and then join the selected meeting Parallel Meetings Scheduled Meetings Choose Your Meeting Meetings taking place simultaneously are referred to as parallel meetings The meeting names used in this example solely appear to illustr...

Page 38: ...4 for TC7 3 All contents 2010 2014 Cisco Systems Inc All rights reserved Contacts Contacts consists of three parts a Directory which typically is your corporate phone book Recents which is a list of recent calls and finally Favorites which is your personalized list of people you call frequently or otherwise need to get easy access to ...

Page 39: ...ly to the current directory folder and its subfolders only To go one level up tap Back To make the search apply to the entire corporate directory do not enter tap any folder before the search is commenced It may happen that an entry copied from the directory to the list of favor ites later is updated in the directory This update will not be reflected in your list of favorites you must then manuall...

Page 40: ...the list Tap Clear Recents as outlined Clearing the entire Recents list Select an entry in the Recents list by tapping it Then tap More as outlined Tap Remove from Recents to remove the entry You will be prompted to confirm your intentions Removing a single entry For privacy reasons you may want to remove an entry from the Recents list or clear the entire list The same persons may have called you ...

Page 41: ...as outlined Tap Search or Dial as outlined to invoke the virtual keyboard In the Contacts panel tap Directory or Recents if needed Tap Add to Favorites as outlined Tap Save to exit the menu putting your changes into effect If you tap the name and or URI you may edit the entry Scroll through the list to locate the entry as outlined Adding someone from Directory or Recents to the list of Favorites M...

Page 42: ...one of them allows you to do this while in a call You may after a call realize that you should have added the one you were in call with to the list of Favorites To do this use Recents and Add To Favorites from there see Call Recents on page 40 About this feature Edit the entry if needed In a call tap the avatar In a video conference with several participants tap the avatar that you want to add to ...

Page 43: ...4 for TC7 3 All contents 2010 2014 Cisco Systems Inc All rights reserved Camera The video system camera can be controlled at all times during a video meeting It can even be controlled by the far end to make sure the far end get the best experience The system allows you to predefine camera presets to easily switch between camera views ...

Page 44: ...r configurations with more than one camera Zoom in and out Pan and tilt controls Any camera presets defined will be listed here About Camera Settings The camera settings let you control the zoom pan and tilt of the camera as well as define and edit camera position presets In addition selfview the image that the others see from your system can be turned on and off as well as be shown minimized or m...

Page 45: ... effect or tap Cancel to leave menu undoing any changes Pan Tilt Zoom About Camera Presets Your video system lets you create predefined zoom and camera pointing directions also known as pan and tilt Use these to zoom into the person speaking if appropriate Do not forget to zoom out again afterwards This means that if you want to create one or more zoom in presets you should also create a zoom out ...

Page 46: ...to change the name we recommend that you delete the preset and create a new one with the preferred name Edit Existing Camera Position Preset About Preset Editing Tap Camera as outlined to see the effects of your camera adjustments Adjust Pan Tilt and Zoom as required Tap Selfview to activate it Tap the little arrowhead of the preset to be edited Pan Tilt Zoom Tap anywhere outside the menu to close...

Page 47: ...sets this is done in the same way as you do outside a call turn to Edit Existing Camera Position Preset on page 46 for details As an alternative to adding or editing presets a simple adjustment of your camera s pan tilt and zoom should also be considered About Camera Control Pan Tilt Zoom In a call shown here or outside a call tap Camera as outlined Tap anywhere outside the menu to exit Tap Selfvi...

Page 48: ...have to use the Camera Control menu or Camera Presets to zoom in and out When speaker tracking has been activated the camera position presets will still be available However if you tap a camera position preset while in speaker tracking mode one of the cameras will respond accordingly and the speaker tracking will be deactivated Activate speaker tracking as shown on this page again if needed About ...

Page 49: ...be changed if you wish see Move the Selfview PiP on page 51 for details on this Camera Manage Selfview About Selfview Tap Camera as outlined Tap Selfview to turn it on You may now resize the selfview image see the following page for more or control the camera s pan tilt and zoom see the previous page for more Tap anywhere outside the menu to exit Tap the selfview avatar as outlined Pan Tilt Zoom I...

Page 50: ...cture From time to time you may want to have the selfview activated during the meeting You may want to zoom pan or tilt your camera to provide a better view for the other participant s To get a better view you may want to maximize the selfview Why Resize the Selfview You may now tap Maximize to get a full screen Selfview Repeat the process to minimize or deactivate the selfview by tapping the Self...

Page 51: ...eting This could for example be to ensure that a lecturer in your room remains seen on the screen despite constantly moving around It may happen that the current position of the Selfview blocks important parts of the image on your screen You may therefore want to move it Why Move the Selfview As soon as it turns blue drag the selfview to the new location Possible locations are indicated as outline...

Page 52: ...e of the video meeting The ability to control the far end camera requires that the far end system camera is remotely controllable The feature cannot be applied to systems with a manual camera adjustment You will not have access to any presets that may exist on the far end video system About Camera Control Pan Tilt Zoom Adjust the camera s pan zoom and tilt In a call tap the avatar representing the...

Page 53: ... All contents 2010 2014 Cisco Systems Inc All rights reserved Settings The video endpoints whose use is described in this guide can be configured via the Touch screen controller or via its web interface For full access to all configurable parameters the web interface must be used the Touch pad provides access to a limited set of parameters only ...

Page 54: ... taken when altering the Settings to avoid that the system stops working If in doubt contact your video support team For security reasons access to the Administrator Settings may have been password protected by your video support team To enter the Settings tap the Settings icon in the upper left corner of the touchpad as outlined About Settings Scroll through the list to locate what you are lookin...

Page 55: ...hen set to on you will hear a sound every time you tap a field on the Touch controller Ringtone volume How loud your ringtone shall sound Ringtone Select among several ringtones You will hear a sample every time you tap a ringtone Note how the settings chosen are indicated In the example shown Keytones is set to On To exit this menu putting any changes into effect tap Exit Note that there is no Ca...

Page 56: ...e Camera Control window lets you set the whitebalance and exposure of the camera If you do not want to tweak this yourself just leave it up to the system by tapping Auto Backlight compensation comes in handy when there is much light behind you Without compensation you will easily appear very dark to the far end Note how the settings chosen are indicated In the example shown Backlight compensation ...

Page 57: ...contents 2010 2014 Cisco Systems Inc All rights reserved Select what shall be the main source You may still choose another when working with the system but what you specify here will be the default setting The options available are system dependent your system may show more options or less options Main Source Selection Settings About Source Selection ...

Page 58: ...dec C series Quick Set C20 SX20 Quick Set MX200 MX300 Produced December 2014 for TC7 3 All contents 2010 2014 Cisco Systems Inc All rights reserved This menu allows you to set the DVI mode to Analog Digital or Automatic detection Display Settings About DVI Mode ...

Page 59: ...c C series Quick Set C20 SX20 Quick Set MX200 MX300 Produced December 2014 for TC7 3 All contents 2010 2014 Cisco Systems Inc All rights reserved The Language page lets you specify the Touch interface menu language Settings Select Language About Language Setting ...

Page 60: ...2014 Cisco Systems Inc All rights reserved The System Information window contains information on the system s software and hardware versions and connections SIP and H 323 status etc This information is typically what you will be asked by the technical staff to provide in the unlikely event of system malfunction Settings System Information About System Information ...

Page 61: ... All contents 2010 2014 Cisco Systems Inc All rights reserved The Call Status window provides information on call rate encryption as well as important video and audio parameters This information is typically what you may be asked by the technical staff to provide in the unlikely event of system malfunction Settings Call Status About Call Status ...

Page 62: ...ems Inc All rights reserved For troubleshooting purposes you may enable additional system logging Follow the on screen instructions Note that system performance may be influenced by an ongoing system logging This information is typically what you may be asked by the technical staff to provide in the unlikely event of system malfunction Settings Diagnostic Mode About Diagnostics ...

Page 63: ...eries Quick Set C20 SX20 Quick Set MX200 MX300 Produced December 2014 for TC7 3 All contents 2010 2014 Cisco Systems Inc All rights reserved Use this to restart your system in an orderly and controlled manner No settings are lost Settings Restart System About Restart ...

Page 64: ... MX200 MX300 Produced December 2014 for TC7 3 All contents 2010 2014 Cisco Systems Inc All rights reserved The Administrator settings will normally have been password protected by your video support team Enter Username and Password followed by tapping Log in Settings Administrator About Administrator ...

Page 65: ... are height above floor sensitive This is used to make the system respond to a speaking person standing by the whiteboard only A person sitting in front of the whiteboard will then avoid invoking the snap feature To make this work the system will look and listen for a face located in the upper half of the defined whiteboard area The whiteboard must be located on the wall opposing the camera system...

Page 66: ...s you specify your preferred date and time formats as well as the time zone If you set the Date and Time Mode to Auto as has been done in this example the system will look for an NTP server and get date and time from there If you choose to set NTP mode to Manual as has been done in this example you must specify the NTP server address to make things work Settings Administrator Settings Set Date and...

Page 67: ...e to change the bandwidth and hence the quality of the call Some configurations may have different incoming and outgoing bandwidths typically ADSL connections and you may specify the default call rate to ensure a stable video quality The default protocol may also be specified In the example shown the protocol has been set to SIP Caution There is no Cancel function letting you exit the menu undoing...

Page 68: ...available to get your system online Tap Start and follow the on screen instructions Caution There is no Cancel function letting you exit the menu undoing any changes you have made Take care Settings Administrator Settings Provisioning Wizard About the Wizard To exit Administrator Settings tap Back To exit Settings as such tap Exit Note that there is no Cancel function letting you exit the menu und...

Page 69: ...iWay address has been specified but MultiSite is selected MultiSite will be used If set to Auto MultiWay will be used if a MultiWay address has been specified otherwise MultiSite will be used If set to Off no video conferencing will be possible Any use of the MultiSite feature requires the presence of the MultiSite option Caution There is no Cancel function letting you exit the menu undoing any ch...

Page 70: ...3 All contents 2010 2014 Cisco Systems Inc All rights reserved This window shows relevant pairing information Settings Administrator Settings Pairing About Pairing To exit Administrator Settings tap Back To exit Settings as such tap Exit Note that there is no Cancel function letting you exit the menu undoing any changes you have made Take care ...

Page 71: ...ess or DHCP When set to Static applicable addresses must be set accordingly To change these from default values tap Advanced not shown Caution There is no Cancel function letting you exit the menu undoing any changes you have made Take care Settings Administrator Settings IP VLAN Codec About IP Settings To exit Administrator Settings tap Back To exit Settings as such tap Exit Note that there is no...

Page 72: ...designed to provide your video support team with information about the current network status of the Touch Controller in the unlikely case of system malfunction Settings Administrator Settings Network Status Codec About Network Status To exit Administrator Settings tap Back To exit Settings as such tap Exit Note that there is no Cancel function letting you exit the menu undoing any changes you hav...

Page 73: ...whether to use static IP address or DHCP When set to Static applicable addresses must be set accordingly Caution There is no Cancel function letting you exit the menu undoing any changes you have made Take care Settings Administrator Settings IP VLAN Touch About IP Settings To exit Administrator Settings tap Back To exit Settings as such tap Exit Note that there is no Cancel function letting you e...

Page 74: ...designed to provide your video support team with information about the current network status of the Touch Controller in the unlikely case of system malfunction Settings Administrator Settings Network Status Touch About Network Status To exit Administrator Settings tap Back To exit Settings as such tap Exit Note that there is no Cancel function letting you exit the menu undoing any changes you hav...

Page 75: ...ll rights reserved Use this page to set up SIP Caution There is no Cancel function letting you exit the menu undoing any changes you have made Take care Settings Administrator Settings SIP About SIP Settings To exit Administrator Settings tap Back To exit Settings as such tap Exit Note that there is no Cancel function letting you exit the menu undoing any changes you have made Take care ...

Page 76: ...l rights reserved Use this page to set up H323 Caution There is no Cancel function letting you exit the menu undoing any changes you have made Take care Settings Administrator Settings H323 About H323 Settings To exit Administrator Settings tap Back To exit Settings as such tap Exit Note that there is no Cancel function letting you exit the menu undoing any changes you have made Take care ...

Page 77: ...viously nobody did so To cope with this you may set the EMC Resilience Mode to On You must then press and hold for a little while rather than just tap in order to make the system aware of your tapping This will prevent the appearance of spurious signals Caution There is no Cancel function letting you exit the menu undoing any changes you have made Take care Settings Administrator Settings EMC Resi...

Page 78: ...l configurations the call history and your local list of contacts Favorites and Recents Release keys and options installed will be retained Caution There is no Cancel function letting you exit the menu undoing any changes you have made Take care Settings Administrator Settings Factory Reset About Factory Reset To exit Administrator Settings tap Back To exit Settings as such tap Exit Note that ther...

Page 79: ... A listing of Cisco s trademarks can be found at www cisco com go trademarks Third party trademarks mentioned are the property of their respective owners The use of the word partner does not imply a partnership relationship between Cisco and any other company 1005R Americas Headquarters Cisco Systems Inc San Jose CA Asia Pacific Headquarters Cisco Systems USA Pte Ltd Singapore Europe Headquarters ...

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