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D1458217 User Guide Cisco TelePresence
Profile Series, Codec C-series, Quick Set C20
SX20 Quick Set, MX200, MX300
Produced: November 2013 for TC7.0
All contents © 2010–2013
Cisco Systems, Inc. All rights reserved.

Video conferencing

Being in a call, receiving another call

Assume that you are already in a call.

If you then receive another incoming
call, you will have the following
options:

•

You may decline the call and

continue with what you were
doing.

•

You may put the current call on

hold and accept the new call. At
any time you may swap between
the two. Read more about this in
the article

“In call with two parties,

but one at a time” on page 23

•

You may transfer the incoming call

to someone else, including the
one you were talking to. This is
covered in

“Transferring a call to

someone else” on page 22

•

You may, after putting the

incoming call on hold, later decide
to merge this call with the existing

(optional feature).

•

You may merge the incoming

call directly with the ongoing call
(

ACCEPT & MERGE

). This applies

to MultiSite equipped systems only.

If your system is equipped with MultiSite you may merge the incoming with the current call.

For systems without MultiSite installed, the incoming call may still be merged, but as an audio-only call.

About the options

Add:

Accept the

incoming call and

merge it with the

ongoing call

For MultiWay you

must put the current

call (or group of

calls) on hold before

merging can take

place.

This is due to the fact

that the incoming call

must be transferred

to the MCU and then

merged.

Decline

the incoming call

and carry on as you have

been doing.

Accept

the incoming

call, while holding the

current call or group of

calls.

Accept

the incoming

call, while ending the

current call or group of

calls.

The identity of the new

incoming call is stated

here.

Summary of Contents for Codec C Series

Page 1: ... Codec C series Quick Set C20 SX20 Quick Set MX200 MX300 Produced November 2013 for TC7 0 All contents 2010 2013 Cisco Systems Inc All rights reserved User Guide Cisco TelePresence Profile Series Codec C series Quick Set C20 SX20 Quick Set MX200 MX300 TC7 0 ...

Page 2: ... more than one using MultiSite 33 Calling more than one using Multiway or CUCM 34 Being in a call receiving another call 35 Layout control in a call 36 Invoking a list of participants and their status 37 Disconnecting someone from the conference 38 Lock as speaker remaining the prominent speaker 39 Adding one of the participants to Favorites 40 Controlling the camera of one of the other participan...

Page 3: ...l rights reserved Getting up and going Before you start to use the video system you may want to ensure that important parts of the equipment are set as you like them to for example that the camera shows you and not the whiteboard and that camera pre sets if applicable are working If you are new to video conferencing you may want to read through the article Best practice on the next page ...

Page 4: ...ng participants to guarantee eye contact with those at the far end Check this out by means of the self view feature of your video system The self view shows what the remote party can see from your system the outgoing video If you are going to share content you will normally make use of duo video That implies the use of two video streams one showing the presentation and the other showing the presen...

Page 5: ...e the dial pad Tap Contacts to invoke the list of contacts including Favorites Directory and History Tap Meetings to invoke a list of upcoming scheduled meetings Tap Messages to invoke the voice mail system if applicable Tap Presentation to start sharing content and conduct presentations Any messages to you while you were away will be indicated by the little icon in the lower right corner Use the ...

Page 6: ...roduced November 2013 for TC7 0 All contents 2010 2013 Cisco Systems Inc All rights reserved Getting up and going A few words on microphone behavior and privacy The Mute button has an LED indicating whether the microphone is transmitting or muted The microphone will transmit only when the green LED is illuminated ...

Page 7: ...13 Cisco Systems Inc All rights reserved Your system can be set to not respond to incoming calls You may use it to call others as much as you want Getting up and going Do not disturb me About Do not Disturb Tap anywhere outside the menu to exit the menu putting changes into effect Tap in the upper left corner as outlined Tap Available or Do not Disturb as outlined ...

Page 8: ...You will normally use it to confirm that they see what you want them to see The self view appears as a PiP Picture in Picture The position of self view PiP can be changed if you wish see Moving the self view PiP on page 29 for details on this Getting up and going Using self view to adjust the camera About self view Tap Self view as outlined Watch the screen of your video system and use the camera ...

Page 9: ...stems let you create predefined zoom and camera pointing directions also known as pan and tilt Use these to zoom into the person speaking if appropriate Do not forget to zoom out again afterwards This means that if you want to create one or more zoom in presets you should also create a zoom out overview preset to conveniently switch back to overview mode More than one camera Some of our video syst...

Page 10: ...ete the preset and create a new one with the preferred name Editing an existing camera preset About preset editing If you have more than one camera select which camera to adjust from the drop down list as outlined Tap Self view as outlined to see the effects of your camera adjustments Adjust the pan tilt and zoom as required Tap the little arrowhead of the preset to be edited Pan Tilt Zoom Tap Upd...

Page 11: ...Note that access to this menu may have been password protected by your video support team If so it will not appear when you access Settings Ringtones About ringtones Navigate to Ringtone and Sound settings if needed Exit the menu by tapping here Set the Ringtone volume here Activate On or deactivate Off the keytones here In this example Keytones are set to On Select a ring tone You will hear the r...

Page 12: ...low you to log in to the video system with your own personal credentials CUCM will then route all incoming calls destined for you to that specific video system About hot desking Logging onto a system with your own credentials Getting up and going Input your credentials and tap Sign In as outlined Tap Sign In as outlined Select your profile as outlined The system will confirm a succesful sign in Yo...

Page 13: ... Systems Inc All rights reserved Video meetings Point to point Video meetings between two parties only are often referred to as Point to Point video calls as opposed to video conferences which may involve several parties physically located miles apart This part of the user guide deals with point to point calls Video conferencing is outlined in the next chapter of this guide ...

Page 14: ...phanumerical mode and the extended numerical mode tap the key in the lower left corner of the keyboard as outlined When you are ready to place the call tap the green Call button Placing a call using name number or address Point to point video calls You may call someone who is not listed in your list of contacts by keying in their name address or number using the virtual keyboard of the Touch pad A...

Page 15: ...estricted to that specific list You may add the entry to the list of Favorites edit aspects of the entry before calling change the call rate and remove the entry from History see the following page for more on this About the lists of Contacts To locate an entry you may also scroll through a list as you would do on a smartphone Tap to select an entry Any matches will appear here Tap to select an en...

Page 16: ...s put there by you These entries will typically be someone you call frequently or otherwise need to access in a swift and convenient manner from time to time About the list of Favorites The virtual keyboard will now be invoked Apply changes if required Tap Add to Favorites as outlined Once the changes have been applied tap Close as outlined Tap Save to put your changes into effect The list of Favo...

Page 17: ...013 for TC7 0 All contents 2010 2013 Cisco Systems Inc All rights reserved Point to point video calls Editing an entry before placing a call Apply your editing and tap the green CALL button as outlined to place the call Tap Edit Call as outlined This will invoke the virtual keyboard Tap More to gain access to the options as outlined ...

Page 18: ...is the term used to express the amount of bandwidth allocated to the call in kbps kilobits per second The higher the call rate is the better the quality will be Why would you like to change this In most cases you will use it to avoid choking the video call when you try to call someone at a higher rate than their system and connection supports About call rate Change the call rate by moving the slid...

Page 19: ...led you or you called them several times Each such call will create an entry in the History list Note that if you choose to remove a single entry in the list any other instances of that entry will not be removed from the list About entries removal Tap Remove from History as outlined Tap Remove to remove the entry from the list or Cancel to leave the menu without removing Tap Remove to remove the e...

Page 20: ...ou were absent You may want to set your system to respond automatically to an incoming call Auto Answer This is described in Administrator Settings Call Details on page 65 Observe that your Video Support Team may have password protected this area If you choose to activate Auto Answer you may want to mute the microphone to preserve privacy This must be set up manually every time If you set up the s...

Page 21: ...chapter Video Conferencing on page 31 About the options Add If your system is equipped with the MultiSite option you may merge the incoming call with the existing For details on this see Being in a call receiving another call on page 35 For systems without MultiSite installed the incoming call may still be merged but as an audio only call not shown Decline the incoming call and carry on as you hav...

Page 22: ...nattended and consultative transfer The scenario described on this page is the unattended transfer where you transfer the call to someone else without consulting that person before the transfer is carried out If you consult the person first you will transfer after having used the the swap feature see the next page for more on this About transfer Place the call in the usual way In a call tap Transf...

Page 23: ...a time only You may swap whom you are in call with and you may connect the two together while you leave the call About this feature Locate whom to call in the usual way Assume that you are in a call Tap Hold as outlined Tap Place New Call as outlined or tap Resume to go back to the one you were in call with to undo your action Place the call in the usual way You are now in the new call while the o...

Page 24: ... point video calls Touch tones DTMF in a call In a call you may be prompted to submit numbers to be able to reach an extension or otherwise enter into something for example with a PIN code To be able to submit this you will need a keypad on the Touch screen The technical term used with this is DTMF Dual Tone Multi Frequency which describes what actually takes place About DTMF In a call tap Touch T...

Page 25: ... Point to point video calls Obtaining more information about the participants Do as outlined to invoke a list of the participants and their status In a point to point call the list will be populated with the two participants only About this feature In a call swipe your finger horizontally across the screen from left to right as outlined or tap the little dot below the avatar not shown in white as ...

Page 26: ... add someone to the list of Favorites and one of them allows you to do this while in a call You may after a call realize that you should have added the one you were in call with to the list of Favorites To do this use History and Add To Favorites from there More on this can be found in the chapter Managing Contacts on page 49 About this feature Edit the entry if needed Tap Add To Favorites as outl...

Page 27: ...a preset is activated Read more about this Adding a camera preset on page 9 If you need to add new or modify existing camera presets this is done in the same way as you do outside a call turn to Editing an existing camera preset on page 10 for details As an alternative to adding or editing presets a simple adjustment of your camera s pan til and zoom should also be considered About camera control ...

Page 28: ...o refer to the one you are talking to Likewise the term near end is often used to refer to your side of the video meeting The ability to control the far end camera requires that the far end system camera is remotely controlable The feature cannot be applied to systems with a manual camera adjustment You will not have access to any presets that may exist on the far end video system About camera con...

Page 29: ...view activated during the meeting This could for example be to ensure that a lecturer in your room remains seen on the screen despite constantly moving around It may happen that the current position of the self view blocks important parts of the image on your screen You may therefore want to move it Why move the self view As soon as it turns blue drag the self view to the new location Possible loc...

Page 30: ... others see from your video system You will normally use it to confirm that they see what you want them to see The self view appears as a PiP Picture in Picture From time to time you may want to have the self view activated during the meeting You may want to zoom pan or tilt your camera to provide a better view for the other participant s Why resize the self view You may now tap Maximize to get a ...

Page 31: ...eries Quick Set C20 SX20 Quick Set MX200 MX300 Produced November 2013 for TC7 0 All contents 2010 2013 Cisco Systems Inc All rights reserved Video Conferencing By adding participants to an ongoing video call your video meeting will be expanded into a video conference ...

Page 32: ...e four yourself included plus one audio only call Multiway an optional feature that transfers your call to an external MCU as soon as you start calling more than one However you do control it all directly from your system You will not have to call an MCU and then do everything from there Creating a video conference Video conferencing This is an optional feature that may or may not be installed on ...

Page 33: ...m before you call that person However that call rate will affect that specific part of the video conference only Other participants will not experience a lower call rate because of this Video conferencing Calling more than one using MultiSite This is an optional feature that may or may not be installed on your system About MultiSite Locate whom to call in the usual way Assume that you already are ...

Page 34: ...you call that person However that call rate will affect that specific part of the video conference only Other participants will not suffer from a lower call rate because of this Video conferencing Calling more than one using Multiway or CUCM This is an optional feature that may or may not be installed on your system About Multiway CUCM Assume that you already are in a call This call may have been ...

Page 35: ...n page 22 You may after putting the incoming call on hold later decide to merge this call with the existing optional feature You may merge the incoming call directly with the ongoing call ACCEPT MERGE This applies to MultiSite equipped systems only 1 If your system is equipped with MultiSite you may merge the incoming with the current call For systems without MultiSite installed the incoming call ...

Page 36: ...out as outlined Tap as outlined to include a self view PiP Adding a self view PiP to your layout Changing the layout You may alter the screen layout when you are in a call The Touch pad will show the options available The actual options may differ from what is shown here but the Touch pad will always show you what is available The WYSIWYG what you see is what you get principle applies even here In...

Page 37: ...ghts such as to retain the position as prominent speaker even if someone else starts speaking These features are outlined on the following pages Using the list Video conferencing Invoking a list of participants and their status The list will show who is presenting how to conduct presentations is outlined in the following chapter of this document who is speaking and if someone has been put on hold ...

Page 38: ...ther participants Tap the participant either in the view as shown or in the list of participants see the previous page Then tap Drop as outlined About the feature Video conferencing Disconnecting someone from the conference Tap the participant to be disconnected as outlined You must be entitled to do so Tap Drop to disconnect the selected participant as outlined You may also invoke the list of par...

Page 39: ... instead To avoid this you may lock the current person as speaker This person will then be shown permanently as the prominent speaker About Lock as Speaker Video conferencing Lock as speaker remaining the prominent speaker Tap Lock as speaker as outlined Once activated the name of this field will change to Unlock as speaker To unlock repeat the process tapping Unlock as Speaker instead This is an ...

Page 40: ...Once you have selected whom to add to your list of favorites the procedure is identical to the one outlined in the article Adding the other party to Favorites while in a call on page 26 It will therefore not be repeated here About Adding to Favorites Video conferencing Adding one of the participants to Favorites Tap the participant to become a Favorite Then tap Add to Favorites as outlined This wi...

Page 41: ...must start by defining whose camera you are going to control Once you have defined this the procedure is identical to the one explained in Controlling the camera of the other participant on page 28 The ability to control a far end camera requires that the far end system camera is remotely adjustable The feature cannot be applied to systems with a manual camera adjustment You will not have access t...

Page 42: ...SX20 Quick Set MX200 MX300 Produced November 2013 for TC7 0 All contents 2010 2013 Cisco Systems Inc All rights reserved Sharing Content Contents can be shared in a call or outside a call In the latter case you will be using your video system to share contents in your local meeting room ...

Page 43: ... latter ability allows the system to be used for local presentations in a meeting room thus extending the use of the video system and the room itself Note that you may change the layout of the screen during presentations see the next page for more on this About sharing content Tap Present a then scroll horizontally b to locate the presentation source if needed Once located tap the required source ...

Page 44: ...ayout of the screen during presentations Typical options available will be with or without showing the presenter and showing the presenter as either a PiP Picture in Picture or PoP Picture outside Picture The layout options available on your system may differ from those shown here but the layouts shown are always those you may choose between About presentation layout Tap Layout as outlined to invo...

Page 45: ...0 MX300 Produced November 2013 for TC7 0 All contents 2010 2013 Cisco Systems Inc All rights reserved Scheduled Meetings Your video system may be connected to a management system capable of scheduling video meetings for you Any meetings scheduled will then appear in a List of Meetings on your Touch device ...

Page 46: ...been changed by your Video Support Team The list is sorted using grouping headers The main grouping category is by day e g TODAY TOMORROW then WEDNESDAY October 20 2013 etc If you tap an item in the list then more information will become avail able When a scheduled meeting appears as Private meeting it will contain information about the organizer only There will be no title no expandable meeting o...

Page 47: ...a meeting in the list you will see more about the meeting A scheduled meeting may connect you automatically or you may have to tap JOIN MEETING When the meeting starts you will be offered to join in to postpone the offer to join in for 5 minutes or to just dismiss the offer If you are in a call when the meeting starts you will also be offered to join in while at the same time put the current call ...

Page 48: ...wo or more meetings taking place simultaneously the reminder will be displayed in context of the meeting list displaying all upcoming meetings Choose which meeting to join and then join the selected meeting Parallel meetings Scheduled meetings Choose your meeting Meeting taking place simultaneously are referred to as parallel meetings The meeting names used in this example solely appear to illustr...

Page 49: ...r TC7 0 All contents 2010 2013 Cisco Systems Inc All rights reserved Managing Contacts Contacts consists of three parts a Directory which typically is your corporate phone book History which is a list of recent calls and finally Favorites which is your personalized list of people you call frequently or otherwise need to get easy access to ...

Page 50: ...st Tap Clear History as outlined Clearing the entire History list Tap Remove from History to remove the entry You will be prompted to confirm your intentions Removing a single entry For privacy reasons you may want to remove an entry from the History list or clear the entire list The same persons may have called you or you called them several times Each such call will create an entry in the Histor...

Page 51: ...o the current directory folder and its subfolders only To go one level up tap Back To make the search apply to the entire corporate directory do not enter tap any folder before the search is commenced It may happen that an entry cop ied from the directory to the list of favorites later is updated in the directory This update will not be reflected in your list of favorites you must then manually up...

Page 52: ...Dial as outlined to invoke the virtual keyboard In the Contacts panel tap Directory or History if needed Tap Add to Favorites as outlined Tap Save to exit the menu putting your changes into effect If you tap the name and or URI you may edit the entry Scroll through the list to locate the entry as outlined Adding someone from Directory or History to the list of Favorites Manually adding someone to ...

Page 53: ...ser Guide Cisco TelePresence Profile Series Codec C series Quick Set C20 SX20 Quick Set MX200 MX300 Produced November 2013 for TC7 0 All contents 2010 2013 Cisco Systems Inc All rights reserved Managing the Settings ...

Page 54: ... the web interface must be used the Touch pad provides access to a limited set of parameters only Care must be taken when altering the Settings to avoid that the system stops working If in doubt contact your video support team For security reasons access to the Administrator Settings may have been password protected by your video support team To enter the Settings tap the Settings icon as outlined...

Page 55: ...r Off When set to on you will hear a sound every time you tap a field on the Touch controller Ringtone volume How loud your ringtone shall sound Ringtone Select among several ringtones You will hear a sample every time you tap a ringtone Note how the settings chosen are indicated In the example shown Keytones is set to On To exit this menu putting any changes into effect tap Exit Note that there i...

Page 56: ...trol The Camera Control window lets you set the whitebalance and exposure of the camera If you do not want to tweak this yourself just leave it up to the system by tapping Auto Backlight compensation comes in handy when there is much light behind you Without compensation you will easily appear very dark to the far end Note how the settings chosen are indicated In the example shown Backlight compen...

Page 57: ...s 2010 2013 Cisco Systems Inc All rights reserved Select what shall be the main source You may still choose another when working with the system but what you specify here will be the default setting The options available are system dependent your system may show more options or less options Main Source Selection Managing the Settings About Source Selection ...

Page 58: ...s Quick Set C20 SX20 Quick Set MX200 MX300 Produced November 2013 for TC7 0 All contents 2010 2013 Cisco Systems Inc All rights reserved The Language page lets you specify the Touch interface menu language Managing the Settings Selecting a language About Language setting ...

Page 59: ...ts you specify your preferred date and time formats as well as the time zone If you set the Date and Time Mode to Auto as has been done in this example the system will look for an NTP server and get date and time from there If you choose to set NTP mode to Manual as has been done in this example you must specify the NTP server address to make things work Managing the Settings Setting the date and ...

Page 60: ...isco Systems Inc All rights reserved The System Information window contains information on the system s software and hardware versions and connections SIP and H 323 status etc This information is typically what you will be asked by the technical staff to provide in the unlikely event of system malfunction Managing the Settings System Information About System Information ...

Page 61: ...ontents 2010 2013 Cisco Systems Inc All rights reserved The Call Status window provides information on call rate encryption as well as important video and audio parameters This information is typically what you may be asked by the technical staff to provide in the unlikely event of system malfunction Managing the Settings Call Status About Call Status ...

Page 62: ...c All rights reserved For troubleshooting purposes you may enable additional system logging Follow the on screen instructions Note that system performance may be influnced by an ongoing system logging This information is typically what you may be asked by the technical staff to provide in the unlikely event of system malfunction Managing the Settings Diagnostic Mode About Diagnostics ...

Page 63: ...Quick Set C20 SX20 Quick Set MX200 MX300 Produced November 2013 for TC7 0 All contents 2010 2013 Cisco Systems Inc All rights reserved Use this to restart your system in an orderly and controlled manner No settings are lost Managing the Settings Restart System About Restart ...

Page 64: ... MX300 Produced November 2013 for TC7 0 All contents 2010 2013 Cisco Systems Inc All rights reserved The Administrator settings will normally have been password protected by your video support team Enter Username and Password followed by tapping Log in Managing the Settings Administrator About Administrator ...

Page 65: ...ange the bandwidth and hence the quality of the call Some configurations may have different incoming and outgoing bandwidths typically ADSL connections and you may specify the default call rate to ensure a stable video quality The default protocol may also be specified In the example shown the protocol has been set to SIP Caution There is no Cancel function letting you exit the menu undoing any ch...

Page 66: ...le to get your system online Tap Start and follow the on screen instructions Caution There is no Cancel function letting you exit the menu undoing any changes you have made Take care Managing the Settings Administrator Settings Provisioning Wizard About the Wizard To exit Administrator Settings tap Back To exit Settings as such tap Exit Note that there is no Cancel function letting you exit the me...

Page 67: ...ddress has been specified but MultiSite is selected MultiSite will be used If set to Auto MultiWay will be used if a MultiWay address has been specified otherwise MultiSite will be used If set to Off no video conferencing will be possible Any use of the MultiSite feature requires the presence of the MultiSite option Caution There is no Cancel function letting you exit the menu undoing any changes ...

Page 68: ...or DHCP When set to Static applicable addresses must be set accordingly To change these from default values tap Advanced not shown Caution There is no Cancel function letting you exit the menu undoing any changes you have made Take care Managing the Settings Administrator Settings IP VLAN About IP Settings To exit Administrator Settings tap Back To exit Settings as such tap Exit Note that there is...

Page 69: ...ed to provide your Video Support Team with information about the current network status of the Touch Controller in the unlikely case of system malfunction Managing the Settings Administrator Settings Network Status Touch About Network Status To exit Administrator Settings tap Back To exit Settings as such tap Exit Note that there is no Cancel function letting you exit the menu undoing any changes ...

Page 70: ...hts reserved Use this page to set up SIP Caution There is no Cancel function letting you exit the menu undoing any changes you have made Take care Managing the Settings Administrator Settings SIP About SIP Settings To exit Administrator Settings tap Back To exit Settings as such tap Exit Note that there is no Cancel function letting you exit the menu undoing any changes you have made Take care ...

Page 71: ...s reserved Use this page to set up H323 Caution There is no Cancel function letting you exit the menu undoing any changes you have made Take care Managing the Settings Administrator Settings H323 About H323 Settings To exit Administrator Settings tap Back To exit Settings as such tap Exit Note that there is no Cancel function letting you exit the menu undoing any changes you have made Take care ...

Page 72: ...y nobody did so To cope with this you may set the EMC Resilience Mode to On You must then press and hold for a little while rather than just tap in order to make the system aware of your tapping This will prevent the appearance of spurious signals Caution There is no Cancel function letting you exit the menu undoing any changes you have made Take care Managing the Settings Administrator Settings E...

Page 73: ...ed calls only In this context a MultiWay call should be regarded as a variant of Point to Point call as it is the MCU who is controlling the call and your system is connected to the MCU as in a Point to Point call Caution There is no Cancel function letting you exit the menu undoing any changes you have made Take care Managing the Settings Administrator Settings Web Snapshots About snapshots To ex...

Page 74: ...gurations the call history and your local list of contacts Favorites and History Release keys and options installed will be retained Caution There is no Cancel function letting you exit the menu undoing any changes you have made Take care Managing the Settings Administrator Settings Factory reset About Factory reset To exit Administrator Settings tap Back To exit Settings as such tap Exit Note tha...

Page 75: ... A listing of Cisco s trademarks can be found at www cisco com go trademarks Third party trademarks mentioned are the property of their respective owners The use of the word partner does not imply a partnership relationship between Cisco and any other company 1005R Americas Headquarters Cisco Systems Inc San Jose CA Asia Pacific Headquarters Cisco Systems USA Pte Ltd Singapore Europe Headquarters ...

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