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Chapter 9 Troubleshooting and Maintenance

General Troubleshooting Tips

9-16

Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1

OL-14620-01

Codec mismatch between the phone
and another device.

The RxType and the TxType statistics show the codec that is
being used for a conversation between this Cisco
Unified IP phone and the other device. The values of these
statistics should match. If they do not, verify that the other
device can handle the codec conversation, or a transcoder is in
place to handle the service.

See the

“Call Statistics Screen” section on page 7-16

for

information about displaying these statistics.

Sound sample mismatch between the
phone and another device.

The RxSize and the TxSize statistics show the size of the voice
packets that are being used in a conversation between this Cisco
Unified IP phone and the other device. The values of these
statistics should match.

See the

“Call Statistics Screen” section on page 7-16

for

information about displaying these statistics.

Gaps in voice calls.

Check the AvgJtr and the MaxJtr statistics. A large variance
between these statistics might indicate a problem with jitter on
the network or periodic high rates of network activity.

See the

“Call Statistics Screen” section on page 7-16

for

information about displaying these statistics.

Loopback condition.

A loopback condition can occur when the following conditions
are met:

•

The SW Port Configuration option in the Network
Configuration menu on the phone is set to

10 Half

(10-BaseT / half duplex)

•

The phone receives power from an external power supply

•

The phone is powered down (the power supply is
disconnected)

In this case, the switch port on the phone can become disabled
and the following message will appear in the switch console
log:

HALF_DUX_COLLISION_EXCEED_THRESHOLD

To resolve this problem, re-enable the port from the switch.

Table 9-2

Cisco Unified IP Phone Troubleshooting (continued)

Summary

Explanation

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Summary of Contents for 7941G - Unified IP Phone VoIP

Page 1: ... Drive San Jose CA 95134 1706 USA http www cisco com Tel 408 526 4000 800 553 NETS 6387 Fax 408 527 0883 Cisco Unified IP Phone 7961G 7961G GE and 7941G 7941G GE Administration Guide for Cisco Unified Communications Manager 6 1 Text Part Number OL 14620 01 ...

Page 2: ...n the equipment no longer complying with FCC requirements for Class A or Class B digital devices In that event your right to use the equipment may be limited by FCC regulations and you may be required to correct any interference to radio or television communications at your own expense You can determine whether your equipment is causing interference by turning it off If the interference stops it w...

Page 3: ...Quotient IOS iPhone IP TV iQ Expertise the iQ logo iQ Net Readiness Scorecard iQuick Study LightStream Linksys MeetingPlace MGX Networking Academy Network Registrar PIX ProConnect ScriptShare SMARTnet StackWise The Fastest Way to Increase Your Internet Quotient and TransPath are registered trademarks of Cisco Systems Inc and or its affiliates in the United States and certain other countries All ot...

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Page 5: ...Cisco Unified IP Phone 7961G 7961G GE and 7941G 7941G GE 1 2 What Networking Protocols are Used 1 5 What Features are Supported on the Cisco Unified IP Phone 7961G 7961G GE and 7941G 7941G GE 1 10 Feature Overview 1 11 Configuring Telephony Features 1 12 Configuring Network Parameters Using the Cisco Unified IP Phone 1 12 Providing Users with Feature Information 1 13 Understanding Security Feature...

Page 6: ...alling Cisco Unified IP Phones 1 32 Checklist for Installing the Cisco Unified IP Phone 7961G 7961G GE and 7941G 7941G GE 1 33 C H A P T E R 2 Preparing to Install the Cisco Unified IP Phone on Your Network 2 1 Understanding Interactions with Other Cisco Unified IP Telephony Products 2 2 Understanding How the Cisco Unified IP Phone Interacts with Cisco Unified Communications Manager 2 2 Understand...

Page 7: ... A P T E R 3 Setting Up the Cisco Unified IP Phone 3 1 Before You Begin 3 2 Network Requirements 3 2 Cisco Unified Communications Manager Configuration 3 2 Understanding the Cisco Unified IP Phone 7961G 7961G GE and 7941G 7941G GE Components 3 3 Network and Access Ports 3 3 Handset 3 4 Speakerphone 3 5 Headset 3 5 Audio Quality Subjective to the User 3 6 Connecting a Headset 3 6 Disabling a Headse...

Page 8: ...4 2 Unlocking and Locking Options 4 3 Editing Values 4 4 Overview of Options Configurable from a Phone 4 5 Network Configuration Menu 4 7 Device Configuration Menu 4 16 CallManager Configuration Menu 4 16 SIP Configuration Menu SIP Phones Only 4 17 SIP General Configuration Menu 4 18 Line Settings Menu 4 20 Call Preferences Menu 4 21 HTTP Configuration Menu 4 23 Locale Configuration Menu 4 25 NTP ...

Page 9: ...8 Setting Up Services 5 29 Adding Users to Cisco Unified Communications Manager 5 30 Managing the User Options Web Pages 5 30 Giving Users Access to the User Options Web Pages 5 31 Specifying Options that Appear on the User Options Web Pages 5 31 C H A P T E R 6 Customizing the Cisco Unified IP Phone 6 1 Customizing and Modifying Configuration Files 6 1 Creating Custom Phone Rings 6 2 Ringlist xml...

Page 10: ...Monitoring the Cisco Unified IP Phone Remotely 8 1 Accessing the Web Page for a Phone 8 2 Disabling and Enabling Web Page Access 8 3 Device Information 8 4 Network Configuration 8 6 Network Statistics 8 11 Device Logs 8 14 Streaming Statistics 8 14 C H A P T E R 9 Troubleshooting and Maintenance 9 1 Resolving Startup Problems 9 2 Symptom The Cisco Unified IP Phone Does Not Go Through its Normal St...

Page 11: ...ying DHCP Settings 9 9 Checking Static IP Address Settings 9 10 Verifying the Voice VLAN Configuration 9 10 Verifying that the Phones Have Not Been Intentionally Reset 9 10 Eliminating DNS or Other Connectivity Errors 9 11 Checking Power Connection 9 12 Troubleshooting Cisco Unified IP Phone Security 9 12 General Troubleshooting Tips 9 14 General Troubleshooting Tips for the Cisco Unified IP Phone...

Page 12: ...ervices and Configure Phone Features A 4 How Users Access a Voice Messaging System A 4 How Users Configure Personal Directory Entries A 5 Installing and Configuring the Cisco Unified IP Phone Address Book Synchronizer A 5 A P P E N D I X B Feature Support by Protocol for Cisco Unified IP Phone 7961G 7961G GE and 7941G 7941G GE B 1 A P P E N D I X C Supporting International Users C 1 Adding Languag...

Page 13: ...d Communications Manager formerly Cisco Unified CallManager or other network devices See the Related Documentation section on page 15 for a list of related documentation Audience Network engineers system administrators or telecom engineers should review this guide to learn the steps required to properly set up the Cisco Unified IP Phone on the network The tasks described are administration level t...

Page 14: ...Services and Users Provides an overview of procedures for configuring telephony features configuring directories configuring phone button and softkey templates setting up services and adding users to Cisco Unified Communications Manager Chapter 6 Customizing the Cisco Unified IP Phone Explains how to customize phone ring sounds background images and the phone idle display at your site Chapter 7 Vi...

Page 15: ...GE Installation Guide Cisco Unified IP Phone Features A Z Cisco Unified IP Phone Expansion Module 7914 Phone Guide Installing the Wall Mount Kit for the Cisco Unified IP Phone Regulatory Compliance and Safety Information for the Cisco Unified IP Phone 7900 Series Cisco Unified Communications Manager Related publications are available at the following URL http www cisco com en US products sw voices...

Page 16: ... new and revised Cisco technical documentation at http www cisco com en US docs general whatsnew whatsnew html Cisco Product Security Overview This product contains cryptographic features and is subject to United States and local country laws governing import export transfer and use Delivery of Cisco cryptographic products does not imply third party authority to import export distribute or use enc...

Page 17: ...s are grouped in braces and separated by vertical bars x y z Optional alternative keywords are grouped in brackets and separated by vertical bars string A nonquoted set of characters Do not use quotation marks around the string or the string will include the quotation marks screen font Terminal sessions and information the system displays are in screen font boldface screen font Information you mus...

Page 18: ...on Means reader be careful In this situation you might do something that could result in equipment damage or loss of data Warning Means danger You are in a situation that could cause bodily injury Before you work on any equipment be aware of the hazards involved with electrical circuitry and be familiar with standard practices for preventing accidents ...

Page 19: ...as mute hold transfer speed dial call forward and more In addition because the phone is connected to your data network it offers enhanced IP telephony features including access to network information and services and customizeable features and services The phone also supports security features that include file authentication device authentication signaling encryption and media encryption The Cisc...

Page 20: ...page 1 26 Caution Using a cell mobile or GSM phone or two way radio in close proximity to a Cisco Unified IP Phone might cause interference For more information refer to the manufacturer s documentation of the interfering device Understanding the Cisco Unified IP Phone 7961G 7961G GE and 7941G 7941G GE Figure 1 1 shows the main components of the Cisco Unified IP Phone 7961G and 7961G GE and Figure...

Page 21: ...nified Communications Manager 6 1 OL 14620 01 Chapter 1 An Overview of the Cisco Unified IP Phone Understanding the Cisco Unified IP Phone 7961G 7961G GE and 7941G 7941G GE Figure 1 2 Cisco Unified IP Phone 7941G and 7941G GE 137504 4 5 6 7 9 10 11 12 13 14 15 16 1 3 8 1 2 ...

Page 22: ...Personal Address Book PAB button Phone features for example a Privacy button The buttons illuminate to indicate status Green steady Active call Green flashing Held call Amber steady Privacy in use Amber flashing Incoming call Red steady Remote line in use shared line BLF status or active Mobile Connect call 2 Phone screen Shows phone features 3 Footstand button Allows you to adjust the angle of th...

Page 23: ...set headset and speakerphone volume off hook and the ringer volume on hook 10 Speaker button Toggles the speakerphone on or off When the speakerphone is on the button is lit 11 Mute button Toggles the Mute feature on or off When Mute is on the button is lit 12 Headset button Toggles the headset on or off When the headset is on the button is lit 13 Navigation button Allows you to scroll through men...

Page 24: ...information such as auxiliary VLAN ID per port power management details and Quality of Service QoS configuration information with the Cisco Catalyst switch Cisco Peer to Peer Distribution Protocol CPPDP CPPDP is a Cisco proprietary protocol used to form a peer to peer hierarchy of devices CPPDP is also used to copy firmware or other files from peer devices to neighboring devices CPPDP is used by t...

Page 25: ...Phone implements the IEEE 802 1X standard by providing support for the EAP MD5 option for 802 1X authentication When 802 1X authentication is enabled on the phone you should disable the PC port and voice VLAN Refer to the Supporting 802 1X Authentication on Cisco Unified IP Phones section on page 1 23 for additional information Internet Protocol IP IP is a messaging protocol that addresses and sen...

Page 26: ...cisco com en US tech tk 652 tk701 technologies_white_pape r0900aecd804cd46d shtml Real Time Transport Protocol RTP RTP is a standard protocol for transporting real time data such as interactive voice and video over data networks Cisco Unified IP Phones use the RTP protocol to send and receive real time voice traffic from other phones and gateways Real Time Control Protocol RTCP RTCP works in conju...

Page 27: ...61 that can be used to establish maintain and terminate calls between two or more endpoints Like other VoIP protocols SIP is designed to address the functions of signaling and session management within a packet telephony network Signaling allows call information to be carried across network boundaries Session management provides the ability to control the attributes of an end to end call You can c...

Page 28: ...owing topics Transport Layer Security TLS TLS is a standard protocol for securing and authenticating communications When security is implemented Cisco Unified IP Phones use the TLS protocol when securely registering with Cisco Unified Communications Manager Trivial File Transfer Protocol TFTP TFTP allows you to transfer files over the network On the Cisco Unified IP Phone TFTP enables you to obtai...

Page 29: ...g DHCP you have fewer settings to configure on a phone but if your network requires it you can manually configure an IP address TFTP server and subnet mask For instructions on configuring the network settings on the Cisco Unified IP Phones see Chapter 4 Configuring Settings on the Cisco Unified IP Phone The Cisco Unified IP Phone can interact with other services and devices on your IP network to p...

Page 30: ... tasks See the Telephony Features Available for the Cisco Unified IP Phone section on page 5 2 and the Cisco Unified Communications Manager documentation for additional information For more information about the Cisco Unified Communications Manager Administration application refer to Cisco Unified Communications Manager documentation including Cisco Unified Communications Manager Administration Gu...

Page 31: ...phones ps379 tsd_products_support_s eries_home html From this site you can view various user guides In addition to providing documentation it is important to inform users of available Cisco Unified IP Phone features including those specific to your company or network and of how to access and customize those features if appropriate For a summary of some of the key information that phone users need ...

Page 32: ...ble 1 2 shows where you can find additional information about security in this and other documents Table 1 2 Cisco Unified IP Phone Security Topics Topic Reference Detailed explanation of security including set up configuration and troubleshooting information for Cisco Unified Communications Manager and Cisco Unified IP Phones Refer to Cisco Unified Communications Manager Security Guide Security f...

Page 33: ... Configuration Menu section on page 4 16 Items on the Security Configuration menu that you access from the Device Configuration menu on the phone See the Security Configuration Menu section on page 4 37 Items on the Security Configuration menu that you access from the Settings menu on the phone See the Security Configuration Menu section on page 4 45 Unlocking the CTL file See the CTL File Menu se...

Page 34: ...ration and choose Settings Device Configuration Security Configuration For more information see the Security Configuration Menu section on page 4 37 Note Most security features are available only if a certificate trust list CTL is installed on the phone For more information about the CTL refer to Configuring the Cisco CTL Client chapter in Cisco Unified Communications Manager Security Guide Resett...

Page 35: ...for more information Device authentication Occurs between the Cisco Unified Communications Manager server and the phone when each entity accepts the certificate of the other entity Determines whether a secure connection between the phone and a Cisco Unified Communications Manager should occur and if necessary creates a secure signaling path between the entities by using Transport Layer Security TL...

Page 36: ...eys are in transport Signaling encryption SCCP phones only Ensures that all SCCP signaling messages that are sent between the device and the Cisco Unified Communications Manager server are encrypted CAPF Certificate Authority Proxy Function Implements parts of the certificate generation procedure that are too processing intensive for the phone and it interacts with the phone for key generation and...

Page 37: ...on Disabling PC port Disabling Gratuitous ARP GARP Disabling PC Voice VLAN access Disabling access to the Setting menus or providing restricted access that allows access to the User Preferences menu and saving volume changes only Disabling access to web pages for a phone Note You can view current settings for the PC Port Disabled GARP Enabled and Voice VLAN enabled options by looking at the phone ...

Page 38: ...u page 4 16 Identifying Encrypted and Authenticated Phone Calls When security is implemented for a phone you can identify authenticated or encrypted phone calls by icons on the screen that are on the phone In an authenticated call all devices participating in the establishment of the call are authenticated by Cisco Unified Communications Manager When a call in progress is authenticated the call pr...

Page 39: ...nications Manager verifies the security mode of each phone encrypted or authenticated and maintains the secure level for the conference 4 The phone displays the security level of the conference call A secure conference displays encrypted or authenticated icon to the right of Conference on the phone screen If icon displays the conference is not secure Note There are interactions restrictions and li...

Page 40: ...ated call Secure authenticated Barge Encrypted call Call barged and identified as authenticated call Non secure Barge Authenticated call Call barged and identified as non secure call Table 1 5 Security Restrictions with Conference Calls Initiator s Phone Security Level Feature Used Security Level of Participants Results of Action Non secure Conference Encrypted or authenticated Non secure conferen...

Page 41: ...ed Conference Member puts call on Hold with MOH No music on hold is played Conference remains secure Secure encrypted Join Encrypted or authenticated Secure conference bridge Conference remains secure encrypted or authenticated Non secure cBarge All participants are encrypted Secure conference bridge Conference changes to non secure Non secure MeetMe Minimum security level is encrypted Initiator r...

Page 42: ...cause the link between the LAN switch and the IP phone is maintained To avoid compromising network integrity the IP phone sends an EAPOL Logoff message to the switch on behalf of the downstream PC which triggers the LAN switch to clear the authentication entry for the downstream PC The Cisco Unified IP phones also contain an 802 1X supplicant in addition to the EAPOL pass through mechanism This su...

Page 43: ...t a PC to it In this case Cisco Unified IP Phones support proxy EAPOL Logoff to monitor the authentication exchanges between the switch and the attached PC For more information about IEEE 802 1X support on the Cisco Catalyst switches refer to the Cisco Catalyst switch configuration guides at http www cisco com en US products hw switches ps708 tsd_products _support_series_home html Disabled If the ...

Page 44: ... the call as nonsecure If the initiator phone is configured for encryption the barge initiator can barge into an encrypted call and the phone indicates that the call is encrypted A user can barge into an authenticated call even if the phone that is used to barge is nonsecure The authentication icon continues to appear on the authenticated devices in the call even if the initiator phone does not su...

Page 45: ...t TAPS For more information about these choices see the Adding Phones to the Cisco Unified Communications Manager Database section on page 2 14 For general information about configuring phones in Cisco Unified Communications Manager refer to the Cisco Unified IP Phone chapter in Cisco Unified Communications Manager System Guide Checklist for Configuring the Cisco Unified IP Phone 7961G 7961G GE an...

Page 46: ...er Device pool Partition calling search space and location information Number of lines and associated directory numbers DNs to assign to the phone Cisco Unified Communications Manager user to associate with the phone Phone usage information that affects phone button template softkey template phone features IP Phone services or phone applications Provides list of configuration requirements for sett...

Page 47: ...Cisco Unified Communications Manager database Refer to Cisco Communications Manager Administration Guide Cisco Unified IP Phone Configuration chapter For information about Product Specific Configuration fields refer to Button Help in the Phone Configuration window Step 4 Add and configure directory numbers lines on the phone by completing required fields in the Directory Number Configuration windo...

Page 48: ...l buttons and numbers Note Users can change speed dial settings on their phones by using Cisco Unified Communications Manager User Options Refer to Cisco Communications Manager Administration Guide Cisco Unified IP Phone Configuration chapter Configuring Speed Dial Buttons section Step 7 Configure Cisco Unified IP Phone services and assign services optional Provides IP Phone services Note Users ca...

Page 49: ... an associated asterisk Adds user information to the global directory for Cisco Unified Communications Manager Refer to Cisco Communications Manager Administration Guide End User Configuration chapter See the Adding Users to Cisco Unified Communications Manager section on page 5 30 Step 10 Add a user to a Cisco Unified Communications Manager end user group Associates users with group attributes an...

Page 50: ...bin tablebuild pl ip 7900ser After the phone is connected to the network the phone startup process begins and the phone registers with Cisco Unified Communications Manager To finish installing the phone configure the network settings on the phone depending on whether you enable or disable DHCP service If you used auto registration you need to update the specific configuration information for the p...

Page 51: ... More Information Step 1 Choose the power source for the phone Power over Ethernet PoE External power supply Determines how the phone receives power See the Providing Power to the Cisco Unified IP Phone section on page 2 4 Step 2 Assemble the phone adjust phone placement and connect the network cable Locates and installs the phone in the network See the Installing the Cisco Unified IP Phone sectio...

Page 52: ... Enter IP address for TFTP Server 1 Using DHCP The IP address is automatically assigned and the Cisco Unified IP Phone is directed to a TFTP Server Note Consult with the network administrator if you need to assign an alternative TFTP server instead of using the TFTP server assigned by DHCP Without DHCP You must configure the IP address TFTP server subnet mask domain name and default router locally...

Page 53: ...Refer to Cisco Unified IP Phone 7961G 7961G GE and 7941G 7941G GE Phone Guide for Cisco Unified Communications Manager 6 1 SCCP and SIP Step 8 Provide information to end users about how to use their phones and how to configure their phone options Ensures that users have adequate information to successfully use their Cisco Unified IP Phones See Appendix A Providing Information to Users Via a Websit...

Page 54: ...rview of the Cisco Unified IP Phone Overview of Configuring and Installing Cisco Unified IP Phones 1 36 Cisco Unified IP Phone 7961G 7961G GE and 7941G 7941G GE for Cisco Unified Communications Manager 6 1 OL 14620 01 ...

Page 55: ... Manager DNS and DHCP servers TFTP servers and switches It also describes options for powering phones For related information about voice and IP communications refer to this URL http www cisco com en US partner products sw voicesw index html This chapter provides an overview of the interaction between the Cisco Unified IP Phone and other key components of the Voice over IP VoIP network It includes...

Page 56: ...mmunications Manager page 2 2 Understanding How the Cisco Unified IP Phone Interacts with the VLAN page 2 3 Understanding How the Cisco Unified IP Phone Interacts with Cisco Unified Communications Manager Cisco Unified Communications Manager is an open and industry standard call processing system Cisco Unified Communications Manager software sets up and tears down calls between phones integrating ...

Page 57: ...the latest support patch for your version of Cisco Unified Communications Manager http www cisco com kobayashi sw center sw voice shtml Related Topic Telephony Features Available for the Cisco Unified IP Phone page 5 2 UnderstandingHowtheCiscoUnifiedIPPhoneInteractswiththe VLAN The Cisco Unified IP Phone 7961G 7961G GE and 7941G 7941G GE have an internal Ethernet switch enabling forwarding of pack...

Page 58: ...ne For more information refer to the documentation included with a Cisco switch You can also access related documentation at this URL http www cisco com en US products hw switches tsd_products_support_categ ory_home html Related Topics Understanding the Phone Startup Process page 2 10 Network Configuration Menu page 4 7 Providing Power to the Cisco Unified IP Phone The Cisco Unified IP Phone 7961G...

Page 59: ...1G GE and 7941G GE Table 2 1 Powering Guidelines Cisco Unified IP Phone 7961G and 7941G Power Type Guidelines External power Provided through the CP PWR CUBE 3 external power supply The Cisco Unified IP Phone 7961G and 7941G use the CP PWR CUBE 3 power supply External power Provided through the Cisco Unified IP Phone Power Injector The Cisco Unified IP Phone Power Injector may be used with any Cis...

Page 60: ... External power Provided through inline power patch panel WS PWR PANEL The inline power patch panel WS PWR PANEL is compatible with the Cisco Unified IP Phones 7961G and 7941G Table 2 2 Powering Guidelines Cisco Unified IP Phone 7961G GE and 7941G GE Power Type Guidelines External power Provided through the CP PWR CUBE 3 external power supply The Cisco Unified IP Phone 7961G GE and 7941G GE use th...

Page 61: ... 7961G 7961G GE and 7941G 7941G GE The Cisco IOS releases that support bidirectional power negotiation PoE power Provided by a switch through the Ethernet cable attached to the phone The gigabit Ethernet Cisco Unified IP Phone 79161G GE and 7941G GE do not support Cisco inline PoE The Cisco Unified IP Phone 7961G GE and 7941G GE support IEEE 802 3af power on signal pairs and spare pairs The Cisco ...

Page 62: ...d load files These files are digitally signed to ensure the authenticity of the files source In addition if the device security mode in the configuration file is set to Authenticated and the CTL file on the phone has a valid certificate for Cisco Unified Communications Manager the phone establishes a TLS connection to Cisco Unified Communications Manager Otherwise the phone establishes a TCP conne...

Page 63: ...Configuration Files chapter in Cisco Unified Communications Manager Security Guide A phone requests a configuration file whenever it resets and registers with Cisco Unified Communications Manager A phone accesses a default configuration file named XmlDefault cnf xml from the TFTP server when the following conditions exist You have enabled auto registration in Cisco Unified Communications Manager T...

Page 64: ... and 7941G 7941G GE go through a standard startup process that is described in Table 2 4 Depending on your specific network configuration not all of these steps may occur on your Cisco Unified IP Phone Table 2 4 Cisco Unified IP Phone Startup Process Step Description Related Topics Step 1 Obtaining Power from the Switch If a phone is not using external power the switch provides in line power throu...

Page 65: ...ress If the Cisco Unified IP Phone is using DHCP to obtain an IP address the phone queries the DHCP server to obtain one If you are not using DHCP in your network you must assign static IP addresses to each phone locally Network Configuration Menu page 4 7 Resolving Startup Problems page 9 2 Step 5 Accessing a TFTP Server In addition to assigning an IP address the DHCP server directs the Cisco Uni...

Page 66: ...to It also contains the certificates necessary for establishing a secure connection between the phone and Cisco Unified Communications Manager Refer to the Cisco Unified Communi cations Manager Security Guide Configuring the Cisco CTL Client chapter Step 7 Requesting the Configuration File The TFTP server has configuration files which define parameters for connecting to Cisco Unified Communication...

Page 67: ...s Manager on the list If security is implemented the phone makes a TLS connection Otherwise it makes a non secure TCP connection If the phone was manually added to the database Cisco Unified Communications Manager identifies the phone If the phone was not manually added to the database and auto registration is enabled in Cisco Unified Communications Manager the phone attempts to auto register itse...

Page 68: ...5 Adding Phones with Auto Registration and TAPS page 2 16 Adding Phones with Cisco Unified Communications Manager Administration page 2 17 Adding Phones with BAT page 2 18 Table 2 5 provides an overview of these methods for adding phones to the Cisco Unified Communications Manager database Table 2 5 Methods for Adding Phones to the Cisco Unified Communications Manager Database Method Requires MAC ...

Page 69: ...g auto registration Cisco Unified Communications Manager assigns the next available sequential directory number to the phone Quickly enter phones into the Cisco Unified Communications Manager database and modify any settings such as the directory numbers from Cisco Unified Communications Manager Move auto registered phones to new locations and assign them to different device pools without affectin...

Page 70: ...bling auto registration refer to Enabling Auto Registration in the Cisco Unified Communications Manager Administration Guide Note When you configure the cluster for mixed mode through the Cisco CTL client auto registration is automatically disabled When you configure the cluster for non secure mode through the Cisco CTL client auto registration is automatically enabled Related Topics Adding Phones...

Page 71: ...ect MAC address Auto registration must be enabled in Cisco Unified Communications Manager Administration System Cisco Communications Manager for TAPS to function Note When you configure the cluster for mixed mode through the Cisco CTL client auto registration is automatically disabled When you configure the cluster for non secure mode through the Cisco CTL client auto registration is automatically...

Page 72: ...ated Topics Adding Phones with Auto Registration page 2 15 Adding Phones with Auto Registration and TAPS page 2 16 Adding Phones with BAT page 2 18 Adding Phones with BAT Cisco Unified Communications Manager Bulk Administration Tool BAT a standard Cisco Unified Communications Manager application enables you to perform batch operations which includes registration on multiple phones To add phones by...

Page 73: ... an SCCP and SIP Environment page 2 21 Converting a New Phone from SCCP to SIP A new unused phone is set for SCCP by default To convert this phone to SIP perform these steps Procedure Step 1 Take one of these actions To auto register the phone set the Auto Registration Phone Protocol enterprise parameter in Cisco Unified Communications Manager Administration to SIP To provision the phone by using ...

Page 74: ...hone that is in use in your network from SCCP to SIP To access BAT from Cisco Unified Communications Manager Administration choose Bulk Administration Phones Migrate Phones SCCP to SIP For detailed information refer to Cisco Unified Communications Manager Bulk Administration Guide Converting an In Use Phone from SIP to SCCP To convert a phone that is in use in your network from SIP to SCCP perform...

Page 75: ...meter to SCCP From Cisco Unified Communications Manager Administration choose System Enterprise Parameters 2 Install the phones 3 Change the Auto Registration Protocol enterprise parameter to SIP 4 Auto register the SIP phones Determining the MAC Address for a Cisco Unified IP Phone Several procedures described in this manual require you to determine the MAC address of a Cisco Unified IP Phone You...

Page 76: ...nstall the Cisco Unified IP Phone on Your Network Determining the MAC Address for a Cisco Unified IP Phone 2 22 Cisco Unified IP Phone 7961G 7961G GE and 7941G 7941G GE for Cisco Unified Communications Manager 6 1 OL 14620 01 ...

Page 77: ...nstalling the Cisco Unified IP Phone page 3 7 Attaching the Cisco Unified IP Phone Expansion Module 7914 SCCP Phones Only page 3 11 Adjusting the Placement of the Cisco Unified IP Phone page 3 13 Verifying the Phone Startup Process page 3 16 Configuring Startup Network Settings page 3 18 Configuring Security on the Cisco Unified IP Phone page 3 18 Note Before you install a Cisco Unified IP phone y...

Page 78: ...unications Manager installed in your network and configured to handle call processing IP network that supports DHCP or manual assignment of IP address gateway and subnet mask Note The Cisco Unified IP Phone displays the date and time from Cisco Unified Communications Manager If the Cisco Unified Communications Manager server is located in a different time zone than the phones the phones will not d...

Page 79: ...o the Cisco Unified IP Phones See the Telephony Features Available for the Cisco Unified IP Phone section on page 5 2 for details In Cisco Unified Communications Manager you can add users to the database and associate them with specific phones In this way users gain access to web pages that allow them to configure items such as call forwarding speed dialing and voice messaging system options See t...

Page 80: ... SW network port to connect the phone to the network You must use a straight through cable on these ports The phone can also obtain inline power from a switch over these connections See the Adding Phones to the Cisco Unified Communications Manager Database section on page 2 14 for details Use the PC access port to connect a network device such as a computer to the phone You must use a straight thr...

Page 81: ...customers test the headsets that work best in their environment before deploying a large number of units in their network In some instances the mechanics or electronics of various headsets can cause remote parties to hear an echo of their own voice when they speak to Cisco Unified IP Phone users Cisco Systems recommends the use of good quality external devices like headsets that are screened again...

Page 82: ...er to http www vxicorp com cisco http www plantronics com http www jabra com Connecting a Headset To connect a headset to the Cisco Unified IP Phone plug it into the Headset port on the back of the phone Press the Headset button on the phone to place and answer calls using the headset You can use the headset with all of the features on the Cisco Unified IP Phone including the Volume and Mute butto...

Page 83: ... cables with a better shield and connector Shorten the length of the external device cable Apply ferrites or other such devices on the cables for the external device Cisco cannot guarantee the performance of the system because Cisco has no control over the quality of external devices cables and connectors The system will perform adequately when suitable devices are attached using good quality cabl...

Page 84: ...Cisco Unified IP Phone perform these steps Table 3 1 Installing the Cisco Unified IP Phone Procedure Notes Reference Step 1 Connect the handset to the Handset port Step 2 Connect a headset to the Headset port Optional You can add a headset later if you do not connect one now See the Headset section on page 3 5 for supported headsets Step 3 Connect the power supply to the Cisco DC Adapter port Opti...

Page 85: ... Cisco Unified IP Phone ships with one Ethernet cable in the box See the Network and Access Ports section on page 3 3 for guidelines Step 5 Connect a Category 3 or 5 straight through Ethernet cable from another network device such as a desktop computer to the access port labeled 10 100 PC port on the Cisco Unified IP Phone 7961G 7941G or to the access port labeled 10 100 1000 PC on the Cisco Unifi...

Page 86: ...able Connections 1 DC adaptor port DC48V for phones not provided with inline power 5 Access port 10 100 PC on the 7961G 7941G 10 100 1000 PC on the 7961G GE 7941G GE for connecting your phone to your computer 2 AC to DC power supply 6 Handset port 3 AC power cord 7 Headset port 4 Network port 10 100 SW on the 7961G 7941G 10 100 1000 SW on the 7961G GE 7941G GE for connecting to the network 8 Foots...

Page 87: ...ates for the Cisco Unified IP Phone Expansion Module 7914 to determine the number of line appearances and speed dial buttons See the Modifying Phone Button Templates section on page 5 27 for details You can attach a Cisco Unified IP Phone Expansion Module 7914 to the Cisco Unified IP Phone 7961G and 7961G GE by using one of the following methods When you initially add the phone to Cisco Unified Co...

Page 88: ...n Step 6 To add support for one expansion module in the Module 1 field select 7914 14 Button Line Expansion Module To add support for a second expansion module in the Module 2 field choose 7914 14 Button Line Expansion Module In the Firmware Load Information section there are two fields for specifying the firmware load for Modules 1 and 2 You can leave these fields blank to use the default firmwar...

Page 89: ...sco Unified IP Phone Placement on the Desktop You can adjust the footstand adjustment plate on the Cisco Unified IP Phone to the height that provides optimum viewing of the phone screen See Figure 3 4 for more information Procedure Step 1 Push in the footstand adjustment button Step 2 Adjust the footstand to desired height Securing the Phone with a Cable Lock You can secure the Cisco Unified IP Ph...

Page 90: ... the Wall You can mount the Cisco Unified IP Phone on the wall by using the footstand as a mounting bracket or you can use special brackets available in a Cisco Unified IP Phone wall mount kit Wall mount kits must be ordered separately from the phone If you attach the Cisco Unified IP Phone to a wall by using the standard footstand and not the wall mount kit you need to supply the following tools ...

Page 91: ...e handset catches when the phone is vertical For an illustrated procedure refer to Installing the Wall Mount Kit for the Cisco Unified IP Phone at http www cisco com en US products hw phones ps379 prod_installation_guide s_list html Caution Use care not to damage wires or pipes located inside the wall when securing screws to wall studs Procedure Step 1 Push in the footstand adjustment button Step ...

Page 92: ...r connected to it the phone begins its startup process by cycling through the following steps 1 These buttons flash on and off in sequence Headset only if the handset is off hook when the phone powers up In this case hang up the handset within 3 seconds or the phone launches its secondary load instead of its primary load Mute Speaker 2 Some or all of the line keys flash amber in sequence 1 Footsta...

Page 93: ... update procedure If the phone performs this procedure the following buttons light to indicate progress Headset Phone is waiting for the network and completing CDP and DHCP configuration A DHCP server must be available in your network Mute Phone is downloading images from the TFTP server Speaker Phone is writing images to its Flash memory 4 The LCD screen displays the Cisco Systems Inc logo screen...

Page 94: ... the instructions in Chapter 4 Configuring Settings on the Cisco Unified IP Phone Configuring Security on the Cisco Unified IP Phone The security features protect against several threats including threats to the identity of the phone and to data These features establish and maintain authenticated communication streams between the phone and the Cisco Unified Communications Manager server and digita...

Page 95: ...is running and configured The phone should have the correct load file To verify the image choose Settings Status Firmware Versions The application load file should begin with P00307 Refer to Cisco Unified Communications Manager Security Guide for more information To configure an LSC on the phone perform these steps Procedure Step 1 Obtain the CAPF authentication code that was set when the CAPF was...

Page 96: ...Configuration menu so you can monitor progress When the procedure completes successfully the phone will display Installed or Not Installed The LSC install update or removal process can take a long time to complete You can stop the process at any time by pressing the Stop softkey from the Security Configuration menu Settings must be unlocked before you can press this softkey When the phone successf...

Page 97: ...the Cisco Unified IP Phone page 4 1 Overview of Options Configurable from a Phone page 4 5 Network Configuration Menu page 4 7 Device Configuration Menu page 4 16 Security Configuration Menu page 4 45 Configuration Menus on the Cisco Unified IP Phone The Cisco Unified IP Phone includes the following configuration menus Network Configuration menu Provides options for viewing and making a variety of...

Page 98: ...tings by using the Settings Access field in the Cisco Unified Communications Manager Administration Phone Configuration window Related Topics Displaying a Configuration Menu page 4 2 Unlocking and Locking Options page 4 3 Editing Values page 4 4 Overview of Options Configurable from a Phone page 4 5 Network Configuration Menu page 4 7 Device Configuration Menu page 4 16 Displaying a Configuration ...

Page 99: ...ber that corresponds to the menu Step 3 To display a submenu repeat Step 2 Step 4 To exit a menu press the Exit softkey Related Topics Unlocking and Locking Options page 4 3 Editing Values page 4 4 Overview of Options Configurable from a Phone page 4 5 Network Configuration Menu page 4 7 Device Configuration Menu page 4 16 Unlocking and Locking Options Configuration options that can be changed fro...

Page 100: ... them wait at least 10 seconds before you press again Related Topics Displaying a Configuration Menu page 4 2 Editing Values page 4 4 Overview of Options Configurable from a Phone page 4 5 Network Configuration Menu page 4 7 Device Configuration Menu page 4 16 Editing Values When you edit the value of an option setting follow these guidelines Use the keys on the keypad to enter numbers and letters...

Page 101: ...nu page 4 2 Unlocking and Locking Options page 4 3 Overview of Options Configurable from a Phone page 4 5 Network Configuration Menu page 4 7 Device Configuration Menu page 4 16 Overview of Options Configurable from a Phone The settings that you can change on a phone fall into several categories as shown in Table 4 1 For a detailed explanation of each setting and instructions for changing them see...

Page 102: ...ect them to the network Cisco Unified IP Phones enable DHCP by default DHCP Enabled DHCP Address Released IP settings If you do not use DHCP in your network you can make IP settings manually Domain Name IP Address Subnet Mask Default Router 1 5 DNS Server 1 5 TFTP settings If you do not use DHCP to direct the phone to a TFTP server you must manually assign a TFTP server You can also assign an alte...

Page 103: ...e 4 40 Before you can change an option on this menu you must unlock options as described in the Unlocking and Locking Options section on page 4 3 The Edit Yes or No softkeys for changing network configuration options display only if options are unlocked For information about the keys you can use to edit options see the Editing Values section on page 4 4 Table 4 2 Network Configuration Menu Options...

Page 104: ...ey and then enter a new domain name 4 Press the Validate softkey and then press the Save softkey IP Address Internet Protocol IP address of the phone If you assign an IP address with this option you must also assign a subnet mask and default router See the Subnet Mask and Default Router options in this table 1 Unlock network configuration options 2 Set the DHCP Enabled option to No 3 Scroll to the...

Page 105: ...e TFTP option to yes you must enter a non zero value for the TFTP Server 1 option If neither the primary TFTP server nor the backup TFTP server is listed in the CTL file on the phone you must unlock the CTL file before you can save changes to the TFTP Server 1 option In this case the phone will delete the CTL file when you save changes to the TFTP Server 1 option For information about the CTL file...

Page 106: ...TL file see to the Security Configuration Menu section on page 4 37 1 Unlock the CTL file if necessary 2 Unlock network configuration options 3 Enter an IP address for the TFTP Server 1 option 4 Scroll to the TFTP Server 2 option press the Edit softkey and then enter a new backup TFTP server IP address 5 Press the Validate softkey and then press the Save softkey Default Router 1 Default Router 2 D...

Page 107: ...liary Virtual Local Area Network VLAN configured on a Cisco Catalyst switch in which the phone is a member If the phone has not received an auxiliary VLAN this option indicates the Administrative VLAN If neither the auxiliary VLAN nor the Administrative VLAN are configured this option is blank The phone obtains its Operational VLAN ID via Cisco Discovery Protocol CDP from the switch to which the p...

Page 108: ...leased Releases the IP address assigned by DHCP 1 Unlock network configuration options 2 Scroll to the DHCP Address Released option and press the Yes softkey to release the IP address assigned by DHCP or press the No softkey if you do not want to release this IP address 3 Press the Save softkey Alternate TFTP Indicates whether the phone is using an alternative TFTP server 1 Unlock network configur...

Page 109: ...100 Half 100 BaseT half duplex 100 Full 100 BaseT full duplex 1000 Full 1000 BaseT full duplex If the phone is connected to a switch configure the port on the switch to the same speed duplex as the phone or configure both to auto negotiate If you change the setting of this option you must change the PC Port Configuration option to the same setting 1 Unlock network configuration options 2 Scroll to...

Page 110: ...00 Half 100 BaseT half duplex 100 Full 100 BaseT full duplex 1000 Full 1000 BaseT full duplex If the phone is connected to a switch configure the port on the switch to the same speed duplex as the phone or configure both to auto negotiate If you change the setting of this option you must change the SW Port Configuration option to the same setting 1 Unlock network configuration options 2 Scroll to ...

Page 111: ...D option must be set before using this option 1 Unlock network configuration options 2 Make sure the Admin VLAN ID is set see Admin VLAN ID above in this table 3 Scroll to the PC VLAN option press the Edit softkey and then enter a new PC VLAN setting 4 Press the Validate softkey and then press the Save softkey Connection Monitor Duration Time in seconds after a failover that the link between the p...

Page 112: ...iguration Menu page 4 30 Ethernet Configuration Menu page 4 36 Security Configuration Menu page 4 37 QoS Configuration Menu page 4 39 Network Configuration Menu page 4 40 For instructions about how to access the Device Configuration menu and its sub menus see the Displaying a Configuration Menu section on page 4 2 CallManager Configuration Menu The CallManager Configuration menu contains the optio...

Page 113: ...t of servers even if it is active You configure an SRST router address in the Cisco Unified Communications Manager SRST Reference Configuration window choose System SRST You configure an SRST reference in the Device Pool Configuration window choose System Device Pool For more information refer to Cisco Unified Communications Manager Administration Guide TFTP designation Indicates that the phone wa...

Page 114: ... gateway The Cisco Unified IP phone SIP supports out of band signaling by using the AVT tone method This value will always be set to avt Display only cannot configure Register with Proxy Displays if the phone must register with a proxy server during initialization This value will always be set to true Display only cannot configure Register Expires Displays the amount of time in seconds after which...

Page 115: ...ort number of the backup proxy server or gateway This value will always be set to 5060 Display only cannot configure Emergency Proxy Displays the IP address of the emergency proxy server or gateway This value will always be set to USECALLMANAGER Display only cannot configure Emergency Proxy Port Displays the port number of the emergency proxy server or gateway This value will always be set to 5060...

Page 116: ...not configure Call Statistics Displays if call statistics are enabled on the phone From Cisco Unified Communications Manager Administration Device Device Settings SIP Profile Table 4 3 SIP General Configuration Menu Options continued Option Description To Change Table 4 4 Line Settings Menu Options Option Description To Change Name Displays the lines and the number used to register each line Use C...

Page 117: ... menu Display Name Displays the identification the phone uses for display for caller identification purposes Use Cisco Unified Communications Manager Administration to modify Proxy Address Displays the IP address of the proxy server that will be used by the phone This value will always be set to USECALLMANAGER Display only cannot configure Proxy Port Displays the port number of the proxy server th...

Page 118: ...ation Device Device Settings SIP Profile Auto Complete Numbers Call Waiting Preferences Displays a sub menu that indicates whether call waiting is enabled Yes or disabled No for each line Use Cisco Unified Communications Manager Administration to modify Call Hold Ringback Indicates whether the call hold ringback feature is enabled Yes or disabled No for the phone From Cisco Unified Communications ...

Page 119: ...out the idle display on the phone Table 4 6 describes the options on the HTTP Configuration menu Auto Answer Preferences Displays a sub menu that indicates whether auto answer is enabled Yes or disabled No for the each line From Cisco Unified Communications Manager Administration Call Routing Directory Number Speed Dials Displays a sub menu that displays the lines available on the phone Select a l...

Page 120: ...e Phone Configuration Messages URL URL of the server from which the phone obtains message services From Cisco Unified Communications Manager Administration Device Phone Phone Configuration Information URL URL of the help text that displays on the phone From Cisco Unified Communications Manager Administration Device Phone Phone Configuration Authentication URL URL that the phone uses to validate re...

Page 121: ...Manager Administration Device Phone Phone Configuration Idle URL Time Number of seconds that the phone has not been used and no menu is open before the XML service specified in the Idle URL option is activated From Cisco Unified Communications Manager Administration Device Phone Phone Configuration Table 4 6 HTTP Configuration Menu Options continued Option Description To Change Table 4 7 Locale Co...

Page 122: ...ons of the tones and cadences used by the phone From Cisco Unified Communications Manager Administration Device Phone Phone Configuration Network Locale Version Version of the network locale loaded on the phone Display only cannot configure NTP Configuration SIP phones only Menu to view information on NTP server and mode configuration For more information see NTP Configuration Menu page 4 26 From ...

Page 123: ...co Unified Communications Manager Administration System Phone NTP Reference Table 4 8 NTP Configuration Menu Options continued Option Description To Change Table 4 9 UI Configuration Menu Options Option Description To Change Auto Line Select Indicates whether the phone shifts the call focus to incoming calls on all lines When this option is disabled the phone only shifts the call focus to incoming...

Page 124: ... focus to an incoming call on the same line when the user is already on a call When this option is enabled the phone shifts the call focus to the most recent incoming call When this option is disabled all automatic focus changes including Auto Line Select are disabled regardless of their setting Default Enabled From Cisco Unified Communications Manager Administration Device Phone Phone Configurati...

Page 125: ...ser interface Values Enabled The user can configure the Wideband Headset option in the Audio Preferences menu on the phone choose User Preferences Audio Preferences Wideband Headset Disabled The value of the Wideband Headset option in Cisco Unified Communications Manager Administration gets used see Media Configuration Menu page 4 30 Default Enabled Use Cisco Unified Communications Manager Adminis...

Page 126: ...ed Table 4 10 describes the options on this menu Wideband Handset UI Control Indicates whether the user can configure the Wideband Handset option in the phone user interface Values Enabled The user can configure the Wideband Handset option in the Audio Preferences menu on the phone choose User Preferences Audio Preferences Wideband Handset Disabled The value of the Wideband Handset option in Cisco...

Page 127: ...utton is enabled on the phone From Cisco Unified Communications Manager Administration Device Phone Phone Configuration Speaker Enabled Indicates whether the speakerphone is enabled on the phone From Cisco Unified Communications Manager Administration Device Phone Phone Configuration Video Capability Enabled SCCP phones only Indicates whether the phone can participate in video calls when connected...

Page 128: ...The beep tone first sounds when a call is answered You may want to notify your users if you enable this option Default Disabled Related Parameters Recording Tone Local Volume Recording Tone Remote Volume Recording Tone Duration Note Other related parameters Beep tone frequency in hz the length of the beep tone called duration and how often the beep tone plays called interval are defined on a per N...

Page 129: ... beep tone that the remote party receives The remote party is the party who is on a call with the party whose phone has the Recording Tone option enabled Range 0 percent to 100 percent 0 percent is 66 dBM and 100 percent is 3 dBM Default 84 percent 10dBM See also Recording Tone From Cisco Unified Communications Manager Administration Device Phone Phone Configuration Recording Tone Duration Indicat...

Page 130: ... Wideband Headset UI Control is enabled you or the user can use the phone and choose User Preferences Audio Preferences Wideband Headset If Wideband Headset UI Control is disabled use Cisco Unified Communications Manager Administration Device Phone Phone Configuration to set this value Note If you allowed this option to be user controllable in the Wideband Headset UI Control option the user config...

Page 131: ...one will be enabled for a wideband handset only if the phone was shipped with a wideband handset If Wideband Handset UI Control is enabled you or the user can choose User Preferences Audio Preferences Wideband Handset If Wideband Handset UI Control is disabled use Cisco Unified Communications Manager Administration and choose Device Phone Phone Configuration to set this value Note If you allowed t...

Page 132: ...all supports G 722 in its capabilities set Cisco Unified Communications Manager will choose G 722 for the call Note When a phone is registered with a Cisco Unified Communications Manager that does not support this setting the default is Disabled From Cisco Unified Communications Manager Administration System Enterprise Parameters Device Advertise G 722 Codec Allows you to override the Enterprise A...

Page 133: ...to disabled the internal switch begins forwarding packets immediately When forwarding delay is set to enabled the internal switch waits 8 seconds before forwarding packets between the PC port and the switch port Default is disabled From Cisco Unified Communications Manager Administration choose Device Phone Phone Configuration Span to PC Port Indicates whether the phone will forward packets transm...

Page 134: ...uration Menu Options Option Description To Change PC Port Disabled Indicates whether the access port on the phone is enabled Yes or disabled No Must be set to enabled for video support on the phone From Cisco Unified Communications Manager Administration Device Phone Phone Configuration GARP Enabled Indicates whether the phone learns MAC addresses from Gratuitous Address Resolution Protocol ARP re...

Page 135: ...rom receiving data sent and received by the phone Set this setting to Yes enabled if an application that requires monitoring of the phone s traffic is running on the PC These applications include monitoring and recording applications and network monitoring software From Cisco Unified Communications Manager Administration Device Phone Phone Configuration Web Access Enabled Indicates whether web acc...

Page 136: ...u that you access from the main menu For information about the options on that menu see the Network Configuration Menu section on page 4 7 Table 4 13 QoS Configuration Menu Options Option Description To Change DSCP for Call Control Differentiated Services Code Point DSCP IP classification for call control signaling From Cisco Unified Communications Manager Administration System Enterprise Paramete...

Page 137: ... phone contacts the designated server for the firmware upgrade Note The Load Server option allows you to specify an alternate TFTP server for phone upgrades only The phone continues to use TFTP Server 1 or TFTP Server 2 to obtain configuration files The Load Server option does not provide management of the process and of the files such as file transfer compression deletion and so on From Cisco Uni...

Page 138: ...ch deployment scenarios over bandwidth limited WAN links When enabled it allows the phone to discover like phones on the subnet that are requesting the files that make up the firmware image and to automatically assemble transfer hierarchies on a per file basis The individual files making up the firmware image are retrieved from the TFTP server by only the root phone in the hierarchy and are then r...

Page 139: ...unications Manager Administration choose Device Phone Phone Configuration CDP PC Port Indicates whether CDP is enabled on the PC port default is enabled Enable CDP on the PC port when Cisco VT Advantage Unified Video Advantage CVTA is connected to the PC port CVTA does not work without CDP interaction with the phone Note When CDP is disabled in Cisco Unified Communications Manager a warning is dis...

Page 140: ...re shown on the Settings menu From Cisco Unified Communications Manager Administration choose Device Phone LLDP PC Port Enables and disables Link Layer Discovery Protocol LLDP on the PC port Use this setting to force the phone to use a specific discovery protocol which should match the protocol supported by the switch Settings include Enabled default Disabled From Cisco Unified Communications Mana...

Page 141: ...ribes the options in this menu Note The phone also has a Security Configuration menu that you access from the Device menu For information about the security options on that menu see the Security Configuration Menu section on page 4 37 LLDP Power Priority Advertises the phone s power priority to the switch enabling the switch to appropriately provide power to the phones Settings include Unknown def...

Page 142: ... is installed on the phone Yes or is not installed on the phone No For information about how to manage the LSC for your phone refer to the Using the Certificate Authority Proxy Function chapter in Cisco Unified Communications Manager Security Guide CTL File Displays the MD5 hash of the certificate trust list CTL file that is installed in the phone and provides access to the CTL File menu If no CTL...

Page 143: ...he phone you can access the CTL File menu by pressing the Settings button and choosing Security Configuration CTL File To exit the CTL File menu press the Exit softkey 802 1X Authentication Allows you to enable 802 1X authentication for this phone See the 802 1X Authentication and Status section on page 4 50 802 1X Authentication Status Displays real time status progress of the 802 1X authenticati...

Page 144: ... the Cisco CTL Client section in Cisco Unified Communications Manager Security Guide CallManager TFPT Server IP address of up to five Cisco Unified Communications Manager and TFTP servers used by the phone Also displays a certificate icon if a certificate is installed for this server If neither the primary TFTP TFTP Server 1 server nor the backup TFTP server TFTP Server 2 is listed in the CTL file...

Page 145: ...ess the Unlock softkey to unlock the CTL file After you change and save the TFTP Server 1 or the TFTP Server 2 option the CTL file will be locked automatically Note When you press the Unlock softkey it changes to Lock If you decide not to change the TFTP Server 1 or TFTP Server 2 option press the Lock softkey to lock the CTL file Trust List Menu The Trust List menu displays information about all o...

Page 146: ...rtificate icon if a certificate is installed for this server For more information about this file refer to the Configuring the Cisco CTL Client section in Cisco Unified Communications Manager Security Guide CallManager TFTP Server IP address of up to five Cisco Unified Communications Manager and TFTP servers used by the phone Also displays a certificate icon if a certificate is installed for this ...

Page 147: ...2 1X Authentication by using the following menu options described in the following rows Device ID Shared Secret Realm Choose Settings Security Configuration 802 1X Authentication EAP MD5 Device ID A derivative of the phone s model number and unique MAC address displayed in this format CP model SEP MAC Display only Cannot configure Shared Secret Choose a password to use on the phone and on the auth...

Page 148: ...l Time Status Option Description To Change 802 1X Authentication Status Real time progress of the 802 1X authentication status displaying one of the following states Disabled 802 1X is disabled and transaction was not attempted Disconnected Physical link is down or disconnected Connecting Trying to discover or acquire the authenticator Acquired Authenticator acquired awaiting authentication to beg...

Page 149: ...isco Unified Communications Manager documentation provides detailed instructions for these procedures For suggestions about how to provide users with information about features and what information to provide see Appendix A Providing Information to Users Via a Website For information about setting up phones in non English environments see Appendix C Supporting International Users This chapter incl...

Page 150: ...munications Manager Administration The Reference column lists Cisco Unified Communications Manager and other documentation that contains configuration procedures and related information For information about using most of these features on the phone refer to Cisco Unified IP Phone 7961G 7961G GE and 7941G 7941G GE Phone Guide For a comprehensive listing of features on the phone refer to Cisco Unif...

Page 151: ...Call Block SIP phones only Allows a user to reject calls from anonymous callers Refer to the Cisco Unified Communications Manager Administration Guide SIP Profile Configuration chapter Audible Message Waiting Indicator A stutter tone from the handset headset or speakerphone indicates that a user has one or more new voice messages on a line Note The stutter tone is line specific You hear it only wh...

Page 152: ...ccess conference features Barge adds a user to a call but does not convert the call into a conference The phones support Barge in two conference modes Built in conference bridge at the target device the phone that is being barged This mode uses the Barge softkey Shared conference bridge This mode uses the cBarge softkey For more information refer to Cisco Unified Communications Manager Administrat...

Page 153: ...e call For more information refer to Cisco Unified Communications Manager Administration Guide Cisco Unified IP Phone Configuration chapter Cisco Unified Communications Manager System Guide Understanding Route Plans chapter Cisco Unified Communications Manager Features and Services Guide Call Display Restrictions chapter Call forward Allows users to redirect incoming calls to another number Call f...

Page 154: ...ll Forward All CFA in cases where the CFA target places a call to the CFA initiator This feature allows the CFA target to reach the CFA initiator for important calls The override works whether the CFA target phone number is internal or external For more information refer to Cisco Unified Communications Manager System Guide Cisco Unified IP Phones and Understanding Directory Numbers chapters Call p...

Page 155: ...Unified Communications Manager Features and Services Guide Call Pickup Group chapter Call recording Allows a supervisor to record an active call The user might hear an intermittent tone beep tone during a call when it is being recorded Note The intercom feature is disabled when a call is being monitored or recorded For more information refer to the Cisco Unified Communications Manager Features and...

Page 156: ...unications Manager System Guide Understanding Route Plans chapter Cisco Unified Communications Manager Features and Services Guide Call Display Restrictions chapter Caller ID Blocking Blocks a user s phone number or e mail address from phones that have caller identification enabled For more information refer to Cisco Unified Communications Manager System Guide Understanding Route Plans chapter Cis...

Page 157: ...ore effectively by providing a call routing service enhancements to phone capabilities for the manager and desktop interfaces that are primarily used by the assistant For more information refer to Cisco Unified Communications Manager Features and Services Guide Cisco Unified Communications Manager Assistant With Proxy Line Support and Cisco Unified Communications Manager Assistant With Shared Line...

Page 158: ...ons Manager System Guide Cisco Unified IP Phones and Conference Bridges chapters The service parameter Advance Adhoc Conference disabled by default in Cisco Unified Communications Manager Administration allows you to enable these features Note Be sure to inform your users whether these features are activated Configurable call forward display Allows you to specify information that appears on a phon...

Page 159: ... on no audible rings occur during the ringing in state of a call You can configure the phone to have a softkey template with a DND softkey or a phone button template with DND as one of the selected features The following DND related parameters are configurable in Cisco Unified Communications Manager Administration Do Not Disturb This checkbox allows you to enable DND on a per phone basis Choose De...

Page 160: ...o Cisco Unified Communications Manager Features and Services Guide Cisco Unified Communications Manager Extension Mobility chapter Cisco Unified Communications Manager System Guide Cisco Unified Communications Manager Extension Mobility and Phone Login Features chapter Fast Dial Service Allows a user to enter a Fast Dial code to place a call Fast Dial codes can be assigned to phone numbers or Pers...

Page 161: ...es Guide Client Matter Codes and Forced Authorization Codes chapter Group call pickup Allows a user to answer a call ringing on a phone in another group by using a group pickup code For more information refer to Cisco Unified Communications Manager Administration Guide Pickup Group Configuration chapter Cisco Unified Communications Manager System Guide Call Pickup chapter Hold Allows the user to m...

Page 162: ...d Communications Manager Features and Services Guide Hold Reversion chapter Hunt Group Provides load sharing for calls to a main directory number A hunt group contains a series of directory numbers that can answer the incoming calls When the first directory number in the hunt group is busy the system hunts in a predetermined sequence for the next available directory number in the group and directs...

Page 163: ...er Intercom Allows users to place and receive intercom calls by using programmable phone buttons You can configure intercom line buttons to Directly dial a specific intercom extension Initiate an intercom call and then prompt the user to enter a valid intercom number Note If your user logs into the same phone on a daily basis using their Cisco Extension Mobility profile assign the phone button tem...

Page 164: ...ger System Guide Cisco Unified IP Phones chapter Log out of hunt groups Allows users to log out of a hunt group and temporarily block calls from ringing their phone when they are not available to take calls Logging out of hunt groups does not prevent non hunt group calls from ringing their phone For more information See the Configuring Softkey Templates section on p Cisco Unified Communications Ma...

Page 165: ...Enables users to manage business calls by using a single phone number and pick up in progress calls on the desktop phone and mobile phone For more information refer to the Cisco Unified Communications Manager Features and Services Guide Mobile Connect and Mobile Voice Access chapter Mobile Voice Access Extends Mobile Connect capabilities by allowing users to access an interactive voice response IV...

Page 166: ...nified Communications Manager Features and Services Guide Music On Hold chapter Onhook call transfer Allows a user to press a single Transfer softkey and then go onhook to complete a call transfer For more information refer to Cisco Unified Communications Manager System Guide Cisco Unified IP Phones chapter Other group pickup Allows a user to answer a call ringing on a phone in another group that ...

Page 167: ...onfigure a phone number that the Cisco Unified IP Phone dials as soon as the handset goes off hook This can be useful for phones that are designated for calling emergency or hotline numbers Refer to the Cisco Unified Communications Manager System Guide SIP Dial Rules Configuration chapter Privacy Prevents users who share a line from adding themselves to a call and from viewing information on their...

Page 168: ... information refer to Cisco Unified Communications Manager System Guide Cisco Unified IP Phones chapter Cisco Unified Communications Manager Features and Services Guide Quality Report Tool chapter Redial Allows users to call the most recently dialed phone number by pressing a button Requires no configuration Ring setting Identifies ring type used for a line when a phone has another active call For...

Page 169: ...nce parameter is set For more information about security see the Overview of Supported Security Features section on page 1 16 For additional information refer to these Cisco Unified Communications Manager System Guide Conference Bridges chapter Cisco Unified Communications Manager Administration Guide Conference Bridge Configuration chapter Cisco Unified Communications Manager Security Guide Servi...

Page 170: ...d line Allows a user to have multiple phones that share the same phone number or allows a user to share a phone number with a coworker For more information refer to Cisco Unified Communications Manager System Guide Cisco Unified IP Phones chapter Silent Monitoring Allows a supervisor to silently monitor an active call The supervisor cannot be heard by either party on the call The user might hear a...

Page 171: ... Cisco Unified Communications Manager Features and Services Guide Barge and Privacy chapter Speed dialing Dials a specified number that has been previously stored For more information refer to Cisco Unified Communications Manager Administration Guide Cisco Unified IP Phone Configuration chapter Cisco Unified Communications Manager System Guide Cisco Unified IP Phones chapter Time of Day Routing Re...

Page 172: ...ber Requires no configuration Video mode SCCP phones only Allows a user to select the video display mode for viewing a video conference depending on the modes configured in the system For more information Refer to Cisco Unified Communications Manager Administration Guide Conference Bridge Configuration chapter Refer to Cisco Unified Communications Manager System Guide Understanding Video Telephony...

Page 173: ...efer to Cisco Unified Communications Manager Administration Guide Conference Bridge Configuration chapter Cisco Unified Communications Manager System Guide Understanding Video Telephony chapter Cisco VT Advantage Administration Guide Overview of Cisco VT Advantage chapter Voice messaging system Enables callers to leave messages if calls are unanswered For more information refer to Cisco Unified Co...

Page 174: ...ry Access Protocol LDAP directory to store authentication and authorization information about users of Cisco Unified Communications Manager applications that interface with Cisco Unified Communications Manager Authentication establishes the users rights to access the system Authorization identifies the telephony resources that a user is permitted to use such as a specific telephone extension For m...

Page 175: ...nistration then locate and click Cisco Unified IP Phone Address Book Synchronizer Modifying Phone Button Templates Phone button templates let you assign speed dials and features to programmable line buttons While both SCCP and SIP phones support speed dial buttons support for call features on buttons depends on the call control protocol On SCCP phones call handling features that can be assigned to...

Page 176: ...ation you can manage softkeys that are associated with applications that are supported by the Cisco Unified IP Phone 7961G 7961G GE and 7941G 7941G GE Cisco Unified Communications Manager supports two types of softkey templates standard and nonstandard Standard softkey templates include Standard User Standard Feature Standard Assistant Standard Manager and Standard Shared Mode Manager An applicati...

Page 177: ...ified Communications Manager User Options application This web based application provides a graphical user interface GUI for limited end user configuration of IP Phone applications Before you set up services gather the URLs for the sites that you want to set up and verify that users can access those sites from your corporate IP telephony network To set up these services choose Device Device Settin...

Page 178: ...d users to Cisco Unified Communications Manager using either of these methods To add users individually choose User Management End User from Cisco Unified Communications Manager Administration Refer to the Cisco Unified Communications Manager Administration Guide for more information about adding users Refer to the Cisco Unified Communications Manager System Guide for details about user informatio...

Page 179: ...s web pages appear by default However the following options must be set by the system administrator by using Enterprise Parameters Configuration settings in Cisco Unified Communications Manager Administration Show Ring Settings Show Line Text Label Settings Show Call Forwarding Note The settings apply to all User Options web pages at your site To specify the options that appear on the User Options...

Page 180: ...nified Communications Manager 6 1 OL 14620 01 False Option does not display on the User Options web pages Show All Settings All call forward settings display on the User Options web pages default Hide All Settings No call forward settings display on the User Options web pages Show Only Call Forward All Only call forward all calls displays on the User Options web pages ...

Page 181: ...figuring Wideband Codec page 6 8 Customizing and Modifying Configuration Files You can modify configuration files for example edit the xml files and add customized files for example custom ring tones call back tones phone backgrounds to the TFTP directory You can modify files and add customized files to the TFTP directory in Cisco Unified Communications Operating System Administration from the TFT...

Page 182: ...are as pulse code modulation PCM files The PCM files along with an XML file named Ringlist xml that describes the ring list options that are available at your site exist in the TFTP directory on each Cisco Unified Communications Manager server For more information see the Cisco TFTP chapter in Cisco Unified Communications Manager System Guide and the Software Upgrades chapter in Cisco Unified Comm...

Page 183: ... uses the following simple tag set to describe the information CiscoIPPhoneRingList Ring DisplayName FileName Ring CiscoIPPhoneRingList The following characteristics apply to the definition names You must include the required DisplayName and FileName for each phone ring type DisplayName defines the name of the custom ring for the associated PCM file that will display on the Ring Type menu of the C...

Page 184: ...ports these file format requirements Configuring a Custom Phone Ring To create custom phone rings for the Cisco Unified IP Phone follow these steps Procedure Step 1 Create a PCM file for each custom ring one ring per file Ensure the PCM files comply with the format guidelines that are listed in the PCM File Requirements for Custom Ring Types section on page 6 4 Step 2 Upload the new PCM files that...

Page 185: ...e stored on the TFTP server used by the phone By storing your own PNG files and editing the XML file on the TFTP server you can designate the background images from which users can choose In this way you can provide custom images such as your company logo The following sections describe how you can customize the background images that are available at your site by creating your own PNG files and e...

Page 186: ...e full size image The following example shows a List xml file that defines two images The required Image and URL attributes must be included for each image The TFTP URI that is shown in the example is the only supported method for linking to full size and thumbnail images HTTP URL support is not provided List xml Example CiscoIPPhoneImageList ImageItem Image TFTP Desktops 320x196x4 TN Fountain png...

Page 187: ...humbnail image 80 pixels width X 49 pixels height Tip If you are using a graphics program that supports a posterize feature for grayscale set the number of tonal levels per channel to 16 and the image will posterize to 16 shades of grayscale Configuring a Custom Background Image To create custom background images for the Cisco Unified IP Phone follow these steps Procedure Step 1 Create two PNG fil...

Page 188: ...ents section on page 6 5 for the location of this file formatting requirements and a sample file Step 5 Save your modifications and close the List xml file Note When you upgrade Cisco Unified Communications Manager a default List xml file will replace your customized List xml file After you customize the List xml file make a copy of the file and store it in another location After upgrading Cisco U...

Page 189: ...o Unified Communications Manager server and or a specific phone Advertise G 722 Codec From Cisco Unified Communications Manager Administration choose System Enterprise Parameters The default value of this enterprise parameter is True which means that all Cisco Unified IP Phone Models 7941G 7941G GE 7961G 7961G GE 7970G and 7971G GE that are registered to this Cisco Unified Communications Manager w...

Page 190: ...Chapter 6 Customizing the Cisco Unified IP Phone Configuring Wideband Codec 6 10 Cisco Unified IP Phone 7961G 7961G GE and 7941G 7941G GE for Cisco Unified Communications Manager 6 1 OL 14620 01 ...

Page 191: ...7 2 Status menu Provides access to screens that display the status messages network statistics firmware versions and Expansion Module information For more information see the Status Menu section on page 7 3 You can use the information on these screens to monitor the operation of a phone and to assist with troubleshooting You can also obtain much of this information and obtain other related informa...

Page 192: ...oad running on the phone Display only cannot configure Boot Load ID Identifier of the factory installed load running on the phone Display only cannot configure Serial Number Serial number of the phone Display only cannot configure CTL File Displays the MD5 hash of the certificate trust list CTL file that is installed in the phone If no CTL file is installed on the phone this field displays No If s...

Page 193: ...s the Firmware Versions screen which shows information about the firmware running on the phone For more information see the Firmware Versions Screen section on page 7 14 Expansion Modules SCCP phones only Displays the Expansion Module s screen which shows information about the Cisco Unified IP Phone Expansion Module 7914 if it is connected to the phone For more information see the Expansion Module...

Page 194: ...ages that the phone has generated You can access this screen at any time even if the phone has not finished starting up Table 7 2 describes the status messages that might appear This table also includes actions you can take to address errors To display the Status Messages screen follow these steps Procedure Step 1 Press the Settings button Step 2 Select Status Step 3 Select Status Messages To remo...

Page 195: ... Unified Communications Manager database If the phone has not been added to the Cisco Unified Communications Manager database the TFTP server generates a CFG File Not Found response Phone is not registered with Cisco Unified Communications Manager You must manually add the phone to Cisco Unified Communications Manager if you are not allowing phones to auto register See the Adding Phones with Cisco...

Page 196: ...rtificate trust list CTL file Problem with the CTL file on the TFTP server For more information refer to Cisco Unified Communications Manager Security Guide DHCP timeout DHCP server did not respond Network is busy The errors should resolve themselves when the network load reduces No network connectivity between the DHCP server and the phone Verify the network connections DHCP server is down Check ...

Page 197: ... unknown host DNS could not resolve the name of the TFTP server or Cisco Unified Communications Manager Verify that the host names of the TFTP server or Cisco Unified Communications Manager are configured properly in DNS Consider using IP addresses rather than host names Duplicate IP Another device is using the IP address assigned to the phone If the phone has a static IP address verify that you h...

Page 198: ...ctory Located in subdirectory with same name as network locale tones xml Located in subdirectory with same name as user locale glyphs xml dictionary xml kate xml dictionary xml Failed The phone attempted an 802 1X transaction but authentication failed Authentication typically fails because of one of the following No shared secret is configured in the phone or authentication server The shared secre...

Page 199: ...e run the CTL client and update the CTL file making sure that the proper TFTP servers are included in this file File not found The phone cannot locate on the TFTP server the phone load file that is specified in the phone configuration file Make sure that the phone load file is on the TFTP server and that the entry in the configuration file is correct IP address released The phone has been configur...

Page 200: ... Re enter the load displayed on the phone See the Firmware Versions Screen section on page 7 14 to verify the phone setting Load Server is invalid Indicates an invalid TFTP server IP address or name in the Load Server option The Load Server setting is not valid The Load Server specifies a TFTP server IP address or name from which the phone firmware can be retrieved for upgrades on the phones Check...

Page 201: ...rogramming Error The phone failed during programming Attempt to resolve this error by power cycling the phone If the problem persists contact Cisco technical support for additional assistance Successful MD5 The phone attempted an 802 1X transaction and authentication achieved The phone achieved 802 1X authentication TFTP access error TFTP server is pointing to a directory that does not exist If yo...

Page 202: ... TFTP server address changed In this case regenerate the CTL file TFTP timeout TFTP server did not respond Network is busy The errors should resolve themselves when the network load reduces No network connectivity between the TFTP server and the phone Verify the network connections TFTP server is down Check configuration of TFTP server Timed Out Supplicant attempted 802 1X transaction but timed ou...

Page 203: ...ress the Clear softkey To exit the Network Statistics screen press the Exit softkey Table 7 3 Network Statistics Message Information Item Description Rx Frames Number of packets received by the phone Tx Frames Number of packets sent by the phone Rx Broadcasts Number of broadcast packets received by the phone One of the following values Initialized TCP timeout CM closed TCP TCP Bad ACK CM reset TCP...

Page 204: ...steps Procedure Step 1 Press the Settings button Step 2 Select Status Step 3 Select Firmware Versions To exit the Firmware Version screen press the Exit softkey Elapsed Time Amount of time that has elapsed since the phone last rebooted Port 1 Link state and connection of the PC port for example Auto 100 Mb Full Duplex means that the PC port is in a link up state and has auto negotiated a full dupl...

Page 205: ...tatistic preceded by A is for the first expansion module A statistic preceded by B is for the second expansion module To display the Expansion Module Stats screen follow these steps Procedure Step 1 Press the Settings button Step 2 Select Status Step 3 Select Expansion Module Table 7 4 Firmware Version Information Item Description Load File Load file running on the phone App Load ID Identifies the...

Page 206: ...tatistics information by using a web browser to access the Streaming Statistics web page This web page contains additional RTCP statistics that are not available on the phone For more information about remote monitoring see Chapter 8 Monitoring the Cisco Unified IP Phone Remotely Table 7 5 Expansion Module Statistics Item Description Link State Overall expansion module status RX Discarded Bytes Nu...

Page 207: ... screen for information about the last voice stream follow these steps Procedure Step 1 Press the Settings button Step 2 Select Status Step 3 Select Call Statistics The Call Statistics screen displays these items Table 7 6 Call Statistics Items Item Description RxType Type of voice stream received RTP streaming audio from codec G 729 G 711 u law G 711 A law or Lin16k RxSize Size of voice packets i...

Page 208: ...opened Max Jtr Maximum jitter observed since the receiving voice stream was opened RxDisc Number of RTP packets in the receiving voice stream that have been discarded bad packets too late and so on Note The phone will discard payload type 19 comfort noise packets that are generated by Cisco Gateways which will increment this counter RxLost Missing RTP packets lost in transit Voice Quality Metrics ...

Page 209: ...y algorithm used to calculate MOS LQK scores Cmltve Conceal Ratio Total number of concealment frames divided by total number of speech frames received from start of the voice stream Interval Conceal Ratio Ratio of concealment frames to speech frames in preceding 3 second interval of active speech If using voice activity detection VAD a longer interval might be required to accumulate 3 seconds of a...

Page 210: ...7 Viewing Model Information Status and Statistics on the Cisco Unified IP Phone Status Menu 7 20 Cisco Unified IP Phone 7961G 7961G GE and 7941G 7941G GE for Cisco Unified Communications Manager 6 1 OL 14620 01 ...

Page 211: ...tion that you can obtain from the phone s web page You can use this information to remotely monitor the operation of a phone and to assist with troubleshooting You can also obtain much of this information directly from a phone For more information see Chapter 7 Viewing Model Information Status and Statistics on the Cisco Unified IP Phone For more information about troubleshooting the Cisco Unified...

Page 212: ...Unified Communications Manager by choosing Device Phone Phones registered with Cisco Unified Communications Manager display the IP address on the Find and List Phones window and at the top of the Phone Configuration window On the Cisco Unified IP Phone press the Settings button choose Network Configuration and then scroll to the IP Address option Step 2 Open a web browser and enter the following U...

Page 213: ... Console Logs Includes hyperlinks to individual log files For more information see the Device Logs section on page 8 14 Core Dumps Includes hyperlinks to individual dump files For more information see the Device Logs section on page 8 14 Status Messages Displays up to the 10 most recent status messages that the phone has generated since it was last powered up For more information see the Device Lo...

Page 214: ... Web Access drop down list box choose Disabled Step 5 Click Update Note Some features such as Cisco Quality Report Tool do not function properly without access to the phone web pages Disabling web access also affects any serviceability application that relies on web access such as CiscoWorks To enable web page access when it is disabled see the preceding steps about disabling access Follow the sam...

Page 215: ... phone Expansion Module 2 Phone load ID for the second Cisco Unified IP Phone Expansion Module 7914 if connected to the phone Hardware Revision Revision value of the phone hardware Serial Number Serial number of the phone Model Number Model number of the phone Message Waiting Indicates if there is a voice message waiting on any line for this phone UDI Displays the following Cisco Unique Device Ide...

Page 216: ...n on page 8 2 and then click the Network Configuration hyperlink Time Time obtained from the Date Time Group in Cisco Unified Communications Manager to which the phone belongs Time Zone Timezone obtained from the Date Time Group in Cisco Unified Communications Manager to which the phone belongs Date Date obtained from the Date Time Group in Cisco Unified Communications Manager to which the phone b...

Page 217: ... with which the phone can register For an available server an item will show the Cisco Unified Communications Manager server IP address and one of the following states Active Cisco Unified Communications Manager server from which the phone is currently receiving call processing services Standby Cisco Unified Communications Manager server to which the phone switches if the current server becomes un...

Page 218: ...sing an alternative TFTP server Idle URL URL that the phone displays when the phone has not been used for the time specified by Idle URL Tim and no menu is open Idle URL Time Number of seconds that the phone has not been used and no menu is open before the XML service specified by Idle URL is activated Proxy Server URL URL of proxy server which makes HTTP requests to non local host addresses on be...

Page 219: ...k Locale Network locale associated with the phone user Identifies a set of detailed information to support the phone in a specific location including definitions of the tones and cadences used by the phone Headset Enabled Indicates whether the Headset button is enabled on the phone User Locale Version Version of the user locale loaded on the phone Network Locale Version Version of the network loca...

Page 220: ...rt Indicates whether the phone will forward packets transmitted and received on the network port to the access port PC VLAN VLAN used to identify and remove 802 1P Q tags from packets sent to the PC CDP PC Port Indicates whether CDP is supported on the PC port CDP SW Port Indicates whether CDP is supported on the switch port LLDP MED SW Port Indicates whether Link Layer Discovery Protocol Media En...

Page 221: ...ut network traffic to and from the network port 10 100 1000 SW on the phone Table 8 4 describes the items in this area Table 8 3 Ethernet Information Items Item Description Tx Frames Total number of packets transmitted by the phone Tx broadcast Total number of broadcast packets transmitted by the phone Tx multicast Total number of multicast packets transmitted by the phone Tx unicast Total number ...

Page 222: ...l number of packets received including bad packets that are between 0 and 64 bytes in size Rx size65 to127 Total number of packets received including bad packets that are between 65 and 127 bytes in size Rx size128 to255 Total number of packets received including bad packets that are between 128 and 255 bytes in size Rx size256 to511 Total number of packets received including bad packets that are ...

Page 223: ... out of order or contains out of range string length LLDP FramesInErrorsTotal Total number of LLDP frames that received with one or more detectable errors LLDP FramesInTotal Total number of LLDP frames received on the phone LLDP TLVDiscardedTotal Total number of LLDP TLVs that are discarded LLDP TLVUnrecognizedTota l Total number of LLDP TLVs that are not recognized on the phone CDP Neighbor Devic...

Page 224: ...since it was last powered up You can also see this information from the Status Messages screen on the phone Table 7 2 describes the status messages that can appear Debug Display Displays debug messages that might be useful to Cisco TAC if you require assistance with troubleshooting Streaming Statistics A Cisco Unified IP Phone can stream information to and from up to three devices simultaneously A...

Page 225: ... packets by the phone since starting this connection The value is 0 if the connection is set to receive only mode Sender Codec Type of audio encoding used for the transmitted stream Sender Reports Sent1 Number of times the RTCP Sender Report have been sent Sender Report Time Sent1 Internal time stamp indication when the last RTCP Sender Report was sent Rcvr Lost Packets Total number of RTP data pa...

Page 226: ... voice stream For more information see the Monitoring the Voice Quality of Calls section on page 9 21 Note The MOS LQK score can vary based on the type of codec that the Cisco Unified IP Phone uses Avg MOS LQK Average MOS LQK score observed for the entire voice stream Min MOS LQK Lowest MOS LQK score observed from start of the voice stream Max MOS LQK Baseline or highest MOS LQK score observed fro...

Page 227: ...Sender Report Time Received1 Last time at which an RTCP Sender Report was received Rcvr Size RTP packet size in milliseconds for the received stream Rcvr Discarded RTP packets received from network but discarded from jitter buffers Rcvr Reports Received1 Number of times RTCP Receiver Reports have been received Rcvr Report Time Received1 Last time at which an RTCP Receiver Report was received Voice...

Page 228: ...calculate MOS LQK scores Cmltve Conceal Ratio Total number of concealment frames divided by total number of speech frames received from start of the voice stream Interval Conceal Ratio Ratio of concealment frames to speech frames in preceding 3 second interval of active speech If using voice activity detection VAD a longer interval might be required to accumulate 3 seconds of active speech Max Con...

Page 229: ... warp customer 788 AVVID telecaster_trouble html If you need additional assistance to resolve an issue see the Obtaining Documentation Obtaining Support and Security Guidelines section on page 16 This chapter includes these topics Resolving Startup Problems page 9 2 Cisco Unified IP Phone Resets Unexpectedly page 9 8 Troubleshooting Cisco Unified IP Phone Security page 9 12 General Troubleshooting...

Page 230: ...you connect a Cisco Unified IP Phone into the network port the phone should go through its normal startup process as described in Verifying the Phone Startup Process section on page 3 16 and the LCD screen should display information If the phone does not go through the startup process the cause may be faulty cables bad connections network outages lack of power and so on Or the phone may not be fun...

Page 231: ...IP Phone does not display any characters after at least five minutes contact a Cisco technical support representative for additional assistance Symptom The Cisco Unified IP Phone Does Not Register with Cisco Unified Communications Manager If the phone proceeds past the first stage of the startup process LED buttons flashing on and off but continues to cycle through the messages displaying on the L...

Page 232: ...solutions Checking Network Connectivity If the network is down between the phone and the TFTP server or Cisco Unified Communications Manager the phone cannot start up properly Ensure that the network is currently running Verifying TFTP Server Settings You can determine the IP address of the TFTP server used by the phone by pressing the Settings button on the phone choosing Network Configuration an...

Page 233: ...s to the phone you must manually enter settings for these options See the Network Configuration Menu section on page 4 7 for instructions If you are using DHCP check the IP addresses distributed by your DHCP server Refer to the Understanding and Troubleshooting DHCP in Catalyst Switch or Enterprise Networks document available at this URL http www cisco com warp customer 473 100 html 41 Verifying D...

Page 234: ...roperly If the Cisco Unified Communications Manager service is not running all devices on the network that rely on it to make phone calls will be affected If the TFTP service is not running many devices will not be able to start up successfully To start a service follow these steps Procedure Step 1 From Cisco Unified Communications Manager Administration choose Cisco Unified Serviceability from th...

Page 235: ...Note When you remove a phone from the Cisco Unified Communications Manager database its configuration file is deleted from the Cisco Unified Communications Manager TFTP server The phone s directory number or numbers remain in the Cisco Unified Communications Manager database They are called unassigned DNs and can be used for other devices If unassigned DNs are not used by other devices delete them...

Page 236: ... IP Phone section on page 2 21 If the phone is already in the Cisco Unified Communications Manager database its configuration file may be damaged See the Creating a New Configuration File section on page 9 7 for assistance Symptom Cisco Unified IP Phone Unable to Obtain IP Address If a phone is unable to obtain an IP address when it starts up the phone may be not be on the same network or VLAN as ...

Page 237: ...ble breaks Identifying Intermittent Network Outages Intermittent network outages affect data and voice traffic differently Your network might have been experiencing intermittent outages without detection If so data traffic can resend lost packets and verify that packets are received and transmitted However voice traffic cannot recapture lost packets Rather than retransmitting a lost network connec...

Page 238: ...g on a computer connected to the same switch as the phone it is likely that you do not have a voice VLAN configured Isolating the phones on a separate auxiliary VLAN increases the quality of the voice traffic See the Understanding How the Cisco Unified IP Phone Interacts with the VLAN section on page 2 3 for details Verifying that the Phones Have Not Been Intentionally Reset If you are not the onl...

Page 239: ...or instructions Use the same default router setting used for other functioning Cisco Unified IP Phones c Assign a TFTP server See the Network Configuration Menu section on page 4 7 for instructions Use the same TFTP server used for other functioning Cisco Unified IP Phones Step 3 On the Cisco Unified Communications Manager server verify that the local host files have the correct Cisco Unified Comm...

Page 240: ...anager Security Guide Table 9 1 Cisco Unified IP Phone Security Troubleshooting Problem Possible Cause Device authentication error CTL file does not have a Cisco Unified Communications Manager certificate or has an incorrect certificate Phone cannot authenticate CTL file The security token that signed the updated CTL file does not exist in the CTL file on the phone Phone cannot authenticate any of...

Page 241: ...d ensure that it matches the one on the authentication server Phone does not register with Cisco Unified Communications Manager Phone status display as Configuring IP or Registering 802 1X Authentication Status displays as Held see the 802 1X Authentication and Status section on page 4 50 Status menu displays 802 1x status as Failed see the Call Statistics Screen section on page 7 16 802 1X Not En...

Page 242: ...ou can access the 802 1X configuration menus and re enter the shared secret Phone does not register with Cisco Unified Communications Manager Phone status display as Configuring IP or Registering Cannot access phone menus to verify 802 1X status Table 9 1 Cisco Unified IP Phone Security Troubleshooting continued Problem Possible Cause Table 9 2 Cisco Unified IP Phone Troubleshooting Summary Explan...

Page 243: ...t into a computer This delay gives the switch enough time to recognize that there is no longer a phone on the line and to stop providing power to the cable Changing the telephone configuration By default the network configuration options are locked to prevent users from making changes that could impact their network connectivity You must unlock the network configuration options before you can conf...

Page 244: ...her device The values of these statistics should match See the Call Statistics Screen section on page 7 16 for information about displaying these statistics Gaps in voice calls Check the AvgJtr and the MaxJtr statistics A large variance between these statistics might indicate a problem with jitter on the network or periodic high rates of network activity See the Call Statistics Screen section on p...

Page 245: ...ed Peer to peer image distribution fails If the peer to peer image distribution fails the phone will default to using the TFTP server to download firmware Access the log messages stored on the remote logging machine to help debug the peer to peer image distribution feature Note These log messages are different than the log messages sent to the phone log Cisco VT Advantage Unified Video Advantage C...

Page 246: ... a way to reset or restore various configuration and security settings Table 9 4 describes the ways to perform a basic reset You can reset a phone with any of these operations after the phone has started up Choose the operation that is appropriate for your situation Lighted buttons on the first Cisco Unified IP Phone Expansion Module 7914 are all red Verify that the Cisco Unified IP Phone Expansio...

Page 247: ...network configuration changes that you have made but that the phone has not written to its Flash memory to previously saved settings then restarts the phone Erase softkey From the Settings menu unlock phone options see the Unlocking and Locking Options section on page 4 3 Then press the Erase softkey Resets user and network configuration settings to their default values deletes the CTL file from t...

Page 248: ...specified in that file should be available on the TFTP server that is specified by the DHCP packet To perform a factory reset of a phone perform the following steps Procedure Step 1 Unplug the power cable from the phone and then plug it back in The phone begins its power up cycle Step 2 While the phone is powering up and before the Speaker button flashes on and off press and hold Continue to hold ...

Page 249: ...rmation about using QRT refer to Cisco Unified Communications Manager Serviceability Administration Guide Cisco Unified Communications Manager Serviceability System Guide and Cicso Communications Manager Features and Services Guide Monitoring the Voice Quality of Calls To measure the voice quality of calls that are sent and received within the network Cisco Unified IP Phones use these statistical ...

Page 250: ...ceived voice signal Conversational quality scores MOS CQ such as G 107 include impairment factors such as delay that degrade the natural flow of conversation You can access voice quality metrics from the Cisco Unified IP Phone by using the Call Statistics screen see the Call Statistics Screen section on page 7 16 or remotely by using Streaming Statistics see the Monitoring the Cisco Unified IP Pho...

Page 251: ...e Reporting G 711 scale MOS scores for wideband calls through the use of CVTQ allows basic quality classifications to be indicated as good normal or bad abnormal Calls with high scores approximately 4 5 indicate high quality low packet loss and lower scores approximately 3 5 indicate low quality high packet loss Unlike MOS the Conceal Ratio and Concealed Seconds metrics remain valid and useful for...

Page 252: ...d indicate widespread and uniform impairment Individual MOS LQK decreases indicate bursty impairment Cross check with Conceal Ratio and Conceal Seconds for evidence of packet loss and jitter MOS LQK scores decrease significantly Check to see if the phone is using a different codec than expected RxType and TxType Check to see if the MOS LQK version changed after a firmware upgrade Conceal Ratio and...

Page 253: ...79 tsd_products_ support_series_home html Cisco Products and Services Technical Support and Documentation http www cisco com en US products sw voicesw tsd_products_support_ category_home html Cleaning the Cisco Unified IP Phone To clean your Cisco Unified IP phone use only a dry soft cloth to gently wipe the phone and the LCD screen Do not apply liquids or powders directly on the phone As with all...

Page 254: ...Chapter 9 Troubleshooting and Maintenance Cleaning the Cisco Unified IP Phone 9 26 Cisco Unified IP Phone 7961G 7961G GE and 7941G 7941G GE for Cisco Unified Communications Manager 6 1 OL 14620 01 ...

Page 255: ...eb page on your internal support site that provides end users with important information about their Cisco Unified IP Phones Consider including the following types of information on this site How Users Obtain Support for the Cisco Unified IP Phone page A 2 Giving Users Access to the User Options Web Pages page A 2 How Users Access the Online Help System on the Cisco Unified IP Phone page A 2 How U...

Page 256: ...ges Before a user can access the User Options web pages you must use Cisco Unified Communications Manager Administration to add the user to a standard Cisco Unified Communications Manager end user group choose User Management User Groups For additional information refer to Cisco Unified Communications Manager Administration Guide User Group Configuration chapter Cisco Unified Communications Manage...

Page 257: ...and 7941G 7941G GE Phone Guide includes detailed user instructions for key phone features There are several Cisco Unified IP Phone models available so to assist users in finding the appropriate documentation on the Cisco website Cisco recommends that you provide links to the current documentation If you do not want to or cannot send users to the Cisco website Cisco suggests that you download the P...

Page 258: ...he application This URL is http servername portnumber ccmuser where servername is the host on which the web server is installed A user ID and default password are needed to access the application These settings correspond to the values you entered when you added the user to Cisco Unified Communications Manager see the Adding Users to Cisco Unified Communications Manager section on page 5 30 A brie...

Page 259: ...er Options pages Make sure that users know how to access their User Options pages See the How Users Subscribe to Services and Configure Phone Features section on page A 4 for details Cisco Unified IP Phone Address Book Synchronizer Make sure to provide users with the installer for this application To obtain the installer choose Application Plugins from Cisco Unified Communications Manager and clic...

Page 260: ... the application and click Next The Start Copying Files window appears Step 6 Verify that you have chosen the correct directory and click Next The installation wizard installs the application to your computer When the installation is complete the InstallShield Wizard Complete window appears Step 7 Click Finish Step 8 To complete the process you must next configure the Synchronizer Configuring the ...

Page 261: ...t your system administrator Step 8 Click the Password button The Cisco Unified IP Phone User window appears Step 9 Enter your user identification and password for the Cisco Unified IP Phone User Options application Step 10 To start the directory synchronization process click the Synchronize button The Synchronization Status window provides information on the status of the address book synchronizat...

Page 262: ...A Providing Information to Users Via a Website How Users Configure Personal Directory Entries A 8 Cisco Unified IP Phone 7961G 7961G GE and 7941G 7941G GE for Cisco Unified Communications Manager 6 1 OL 14620 01 ...

Page 263: ...1 provides a high level overview of calling features and their support by protocol This table focuses primarily on end user calling features and is not intended to represent a comprehensive listing of all available phone features For details about user interface differences and feature use refer to the Cisco Unified IP Phone 7961G 7961G GE and 7941G 7941G GE User Guide for Cisco Unified Communicat...

Page 264: ...orted Accessing Voice Messages Auto Answer Supported Supported Using a Handset Headset and Speakerphone Using Auto Answer Auto pickup Supported Supported Advanced Call Handling Picking Up a Redirected Call on Your Phone Auto Dial Supported Supported Basic Call Handling Placing a Call Basic Options Barge and cBarge Supported Supported Advanced Call Handling Using a Shared Line Block external to ext...

Page 265: ... Group Call Pickup Supported Supported Advanced Call Handling Picking Up a Redirected Call on Your Phone Call Recording Supported Supported Call Waiting Supported Supported Basic Call Handling Answering a Call Caller ID Supported Supported An Overview of Your Phone Understanding Touch Screen Features or An Overview of Your Phone Understanding Phone Screen Features Caller ID Blocking Supported Supp...

Page 266: ...ct Transfer Supported Not supported Do Not Disturb DND Supported Supported Basic Call Handling Using Do Not Disturb Distinctive Ring Supported Supported Using Phone Settings Customizing Rings and Message Indicators Extension Mobility Service Supported Not supported Advanced Call Handling Using Cisco Extension Mobility Fast Dial Service Supported Supported Advanced Call Handling Speed Dialing Force...

Page 267: ...ic Call Handling Making Conference Calls Log Out of Hunt Groups Supported Supported Advanced Call Handling Logging Out of Hunt Groups Malicious Call ID Supported Not supported Advanced Call Handling Tracing Suspicious Calls Meet Me Conference Supported Supported Basic Call Handling Making Conference Calls Message Waiting Indicator Supported Supported Mobile Connect Supported Supported Mobile Voice...

Page 268: ... Supported Privacy Supported Supported Advanced Call Handling Using a Shared Line Programmable Line Keys Supported Not supported Feature descriptions throughout phone guide Quality Reporting Tool QRT Supported Supported Troubleshooting Using the Quality Reporting Tool Redial Supported Supported Basic Call Handling Placing a Call Basic Options Ring Setting Supported Supported Secure Conferencing Su...

Page 269: ...ling Supported Supported Transfer Supported Supported Basic Call Handling Transferring Calls Transfer Direct Transfer Supported Not supported Basic Call Handling Transferring Calls URL Dialing Not supported Supported Using Call Logs and Directories Using Call Logs Video Mode Supported Not supported Video Support Supported Not supported Understanding Additional Configuration Options Voice Mail Supp...

Page 270: ... Corporate Directories Supported Supported Using Call Logs and Directories Directory Dialing Personal Directory Enhancements Supported Supported Using Call Logs and Directories Directory Dialing Supplemental Features and Applications Cisco Unified Communications Manager Assistant Supported Supported Cisco Unified Communications Manager Assistant User Guide Cisco Communicatio ns Manager AutoAttenda...

Page 271: ... 7941G GE Cisco IP Phone Expansion Module 7914 Supported Not supported Cisco Unified IP Phone Expansion Module 7914 Guide Cisco VT Advantage Supported Not supported Cisco VT Advantage User Guide Table B 1 Cisco Unified IP Phone 7961G 7961G GE and 7941G 7941G GE Feature Support by Protocol continued Features Cisco Unified IP Phones 7961G 7961G GE 7941G 7941G GE For More Information SCCP SIP Calling...

Page 272: ... B Feature Support by Protocol for Cisco Unified IP Phone 7961G 7961G GE and 7941G 7941G GE B 10 Cisco Unified IP Phone 7961G 7961G GE and 7941G 7941G GE for Cisco Unified Communications Manager 6 1 OL 14620 01 ...

Page 273: ...1 Installing the Cisco Unified Communications Manager Locale Installer page C 2 Adding Language Overlays to Phone Buttons To support the needs of international users the button labels on the Cisco Unified IP Phones exhibit icons rather than text to indicate the purposes of the buttons You can purchase language specific text overlays to add to a phone To order these language specific overlays go to...

Page 274: ...r Locale Installer on every Cisco Unified Communications Manager server in the cluster Installing the locale installer ensures that you have the latest translated text user and network locales and country specific phone tones available for the Cisco Unified IP Phones You can find locale specific versions of the Cisco Unified Communications Manager Locale Installer at http www cisco com kobayashi s...

Page 275: ...e Specifications page D 2 Network and Access Port Pinouts page D 2 Physical and Operating Environment Specifications Table D 1 shows the physical and operating environment specifications for the Cisco Unified IP Phone 7961G 7961G GE and 7941G 7941G GE Table D 1 Physical and Operating Specifications Specification Value or Range Operating temperature 32 to 104 F 0 to 40 C Operating relative humidity...

Page 276: ...ough both the network and access ports are used for network connectivity they serve different purposes and have different port pinouts Power options The phone can receive power from IEEE 802 3af compliant data switches Class III The phone can be powered locally with a power adapter Cisco part number CP PWR CUBE 3 and the appropriate power cord power requirements for the power adapter 100 240 VAC 5...

Page 277: ...nnector pinouts Access Port Connector Table D 3 describes the access port connector pinouts Table D 2 Network Port Connector Pinouts Pin Number Function 1 BI_DA 2 BI_DA 3 BI_DB 4 BI_DC 5 5BI_DC 6 6BI_DB 7 7BI_DD 8 BI_DD Note BI stands for bi directional while DA DB DC and DD stand for Data A Data B Data C and Data D respectively Table D 3 Access Port Connector Pinouts Pin Number Function 1 BI_DB 2...

Page 278: ...IP Phone 7961G 7961G GE and 7941G 7941G GE for Cisco Unified Communications Manager 6 1 OL 14620 01 8 BI_DC Note BI stands for bi directional while DA DB DC and DD stand for Data A Data B Data C and Data D respectively Table D 3 Access Port Connector Pinouts continued Pin Number Function ...

Page 279: ...P MD5 4 51 802 1X Authentication Status menu about 4 47 states 4 52 A abbreviated dialing 5 3 AC adapter connecting to 3 8 access to phone settings 3 19 4 2 Access Area and Network items Rx alignErr 8 12 Rx broadcast 8 12 Rx crcErr 8 11 Rx longErr 8 12 Rx longGood 8 12 Rx multicast 8 12 Rx shortErr 8 12 Rx shortGood 8 12 Rx size 64 through 1518 8 12 Rx tokenDrop 8 12 Rx totalPkt 8 11 Rx unicast 8 ...

Page 280: ...dible message waiting indicator 5 3 authenticated call 1 20 authentication 1 13 3 18 Authentication Name 4 20 authentication server in 802 1X 1 24 Authentication URL 4 24 8 8 authenticator in 802 1X 1 24 auto answer 5 3 Auto Answer Preferences 4 23 Auto Call Select 4 28 Auto Complete Numbers 4 22 Auto Line Select 4 27 8 10 auto pickup 5 4 auto registration using 2 15 auxiliary VLAN 2 4 Avg Jitter ...

Page 281: ...iguration menu 4 16 call park 5 6 call pickup 5 7 Call Preferences menu 4 21 Call Waiting Preferences 4 22 options Anonymous Call Block 4 22 Auto Answer Preferences 4 23 Auto Complete Numbers 4 22 Caller ID Blocking 4 22 Call Hold Ringback 4 22 Call Logs BLG Enabled 4 22 Speed Dials 4 23 Stutter Msg Waiting 4 22 call recording 5 7 Call Statistics 4 20 Call Statistics items Avg Jtr 7 18 Max Jtr 7 1...

Page 282: ...ne adding manually to Cisco Unified Communications Manager 2 17 adding to Cisco Unified Communications Manager 2 14 cleaning 9 25 configuration checklist 1 27 configuration requirements 1 26 configuring user services 5 29 installation checklist 1 33 installation overview 1 26 1 32 installation requirements 1 26 modifying phone button templates 5 27 mounting to wall 3 14 power 2 4 registering 2 14 ...

Page 283: ...ile 4 48 7 2 CTL file deleting from phone 9 19 requesting 2 12 unlocking 4 48 CTL File settings CallManager TFPT Server 4 48 CAPF Server 4 48 CTL File 4 48 Cumulative Conceal Ratio 7 19 8 16 8 18 custom phone rings about 6 2 creating 6 2 6 4 6 7 PCM file requirements 6 4 D data VLAN 2 4 Date 8 6 Debug Display web page 8 3 8 14 Default Router 1 5 4 10 Default Router 1 5 8 7 Device Authentication 4 ...

Page 284: ... server troubleshooting 9 11 verifying settings 9 5 DNS Server 1 5 4 11 documentation for users A 3 Domain Name 4 8 8 6 Domain Name System DNS 4 8 Domain Name System DNS server 4 11 do not disturb 5 11 DSCP For Call Control 4 40 DSCP for Call Control 8 10 DSCP For Configuration 4 40 DSCP for Configuration 8 10 DSCP For Services 4 40 DSCP for Services 8 10 DSP Load ID 7 15 E EAP MD5 4 51 Device ID ...

Page 285: ...6 RX Length Err 7 16 TX Retransmit 7 16 extension mobility 5 12 External power 2 6 2 7 external power 2 5 2 6 F fast dial service 5 12 feature buttons directories 1 4 help 1 4 messages 1 4 services 1 4 settings 1 4 features configuring on phone overview 1 12 configuring with Cisco Unified Communications Manager overview 1 12 informing users about overview 1 13 file authentication 1 17 file format ...

Page 286: ...Headset Enabled 4 31 8 9 headset port 3 8 height adjusting 3 13 help button description of 1 4 hold 5 13 hold reversion 5 14 hookswitch clip removing 3 4 Host Name 4 7 8 5 8 6 8 15 HTTP description 1 7 HTTP Configuration menu 4 23 options Authentication URL 4 24 Directories URL 4 24 Idle URL 4 25 Idle URL Time 4 25 Information URL 4 24 Messages URL 4 24 Proxy Server URL 4 24 Services URL 4 24 hunt...

Page 287: ...oting 9 5 IP settings 4 6 J join 5 16 join across lines 5 16 JVM Load ID 7 15 K keypad description 1 5 L language overlays C 1 Latency Streaming Statistics Area items Latency 8 17 LDAP directories using with Cisco Unified IP Phone 5 26 light strip 1 5 line buttons identifying 1 4 Line Settings menu 4 20 options Authentication Name 4 20 Display Name 4 21 Name 4 20 Proxy Address 4 21 Proxy Port 4 21...

Page 288: ...ate MIC 1 17 Max Conceal Ratio 7 19 8 16 8 18 Max Jitter 8 17 Max Jtr 7 18 Max MOS LQK 7 19 8 16 8 18 Media Configuration menu about 4 30 options Headset Enabled 4 31 Recording Tone 4 32 Recording Tone Duration 4 33 Recording Tone Local Volume 4 33 Recording Tone Remote Volume 4 33 Speaker Enabled 4 31 Video Capability Enabled 4 31 media encryption 1 18 meet me conference 5 17 messages button desc...

Page 289: ... 10 GARP Enabled 8 9 Headset Enabled 8 9 Host Name 8 6 Idle URL 8 8 Idle URL Time 8 8 Information URL 8 8 IP Address 8 7 LLDP MED on SW port 8 10 LLDP on PC port 8 10 MAC Address 8 6 Messages URL 8 8 Network Locale Version 8 9 Operational VLAN ID 8 7 PC Port Configuration 8 9 PC Port Disabled 8 9 PC VLAN 8 10 Proxy Server URL 8 8 Security Mode 8 10 Span to PC Port 8 10 Speaker Enabled 8 9 Subnet M...

Page 290: ... 4 41 Subnet Mask 4 9 SW Port Configuration 4 13 TFTP Server 1 4 9 TFTP Server 2 4 10 overview 4 1 unlocking options 4 3 Network Configurations Area items Services URL 8 8 Network Configuration web page 8 2 8 6 network connections access port 3 4 network connectivity verifying 9 4 networking protocol 802 1X 1 7 BootP 1 6 CDP 1 6 CPPDP 1 6 DHCP 1 6 HTTP 1 7 IP 1 7 LLDP 1 7 LLDP MED 1 8 RTCP 1 8 RTP...

Page 291: ...tional VLAN ID 4 11 8 7 OS Load ID 7 15 other group pickup 5 18 Outbound Proxy 4 19 Outbound Proxy Port 4 19 Out of Band DTMF 4 18 P padlock icon 4 3 PCM file requirements for custom ring types 6 4 PC Port Configuration 4 14 8 9 PC Port Disabled 4 38 8 9 PC VLAN 4 15 8 10 Peer firmware sharing 4 42 personal directories configuring 5 26 phone button templates 5 27 Phone DN 8 5 phone hardening 1 19 ...

Page 292: ...trol 4 40 DSCP For Configuration 4 40 DSCP For Services 4 40 QRT softkey 5 20 9 21 Quality Reporting Tool QRT 5 20 9 21 R Rcvr 8 15 Rcvr Codec 8 15 Rcvr Discarded 8 17 Rcvr Lost Packets 8 15 Rcvr Octets 8 16 Rcvr Packets 8 16 Rcvr Reports Received 8 17 Rcvr Reports Sent 8 15 Rcvr Report Time Received 8 17 Rcvr Report Time Sent 8 15 Rcvr Size 8 17 Real Time Control Protocol See RTCP Real Time Trans...

Page 293: ... Invalid Message 7 16 RX Length Err 7 16 Rx longErr 8 12 Rx longGood 8 12 RxLost 7 18 Rx multicast 8 11 8 12 RxPacketNoDes 8 11 Rx shortErr 8 12 Rx shortGood 8 12 RxSize 7 17 Rx size 64 through 1518 8 12 Rx tokenDrop 8 12 Rx totalPkt 8 11 RxType 7 17 Rx unicast 8 11 8 12 S SCCP description 1 9 secure conference description 1 21 5 21 establishing 1 21 identifying 1 21 restrictions 1 21 secure SRST ...

Page 294: ...List 4 46 Security Mode 4 39 8 10 security profiles 1 18 1 20 Sender Codec 8 15 Sender Octets 8 15 Sender Packets 8 15 Sender Reports Received 8 17 Sender Reports Sent 8 15 Sender Report Time Received 8 17 Sender Report Time Sent 8 15 Sender Size 8 17 Serial Number 7 2 8 5 services configuring for users 5 29 description 5 21 subscribing to 5 29 services button description of 1 4 Services URL 4 24 ...

Page 295: ...s configuring 5 28 Span to PC Port 4 37 8 10 Speaker button disabling 3 5 Speaker Enabled 4 31 8 9 speakerphone 1 5 speed dial template for 5 28 speed dial buttons 1 4 speed dialing 5 3 5 22 5 23 Speed Dials 4 23 SRST 4 17 8 7 connection monitor duration parameter 4 15 SRST Router 4 50 standard ad hoc conference 5 10 Start Media Port 4 19 Start Time 8 15 startup problems 9 2 startup process access...

Page 296: ...TFTP error 7 12 TFTP file not found 7 11 TFTP server not authorized 7 12 TFTP timeout 7 12 Timed Out 7 12 Version error 7 12 XmlDefault cnf xml 7 12 Status Messages screen 7 4 Status Messages web page 8 3 8 14 Stream 0 web page 8 14 Stream 1 web page 8 3 8 14 Stream 2 web page 8 3 8 14 Stream 3 web page 8 3 8 14 streaming statistics 8 14 Streaming Statistics Area items 8 16 Avg Jitter 8 15 Avg MOS...

Page 297: ... 15 Stutter Msg Waiting 4 22 Subnet Mask 4 9 8 7 supplicant in 802 1X 1 24 Survivable Remote Site Telephony See SRST switch Cisco Catalyst 2 3 internal Ethernet 2 3 SW Port Configuration 4 13 8 8 T TCP 1 9 technical specifications for Cisco Unified IP Phone D 1 telephony features abbreviated dialing 5 3 Audible message waiting indicator 5 3 auto answer 5 3 auto pickup 5 4 barge 1 26 5 4 block exte...

Page 298: ... MLPP 5 17 music on hold 5 18 on hook call transfer 5 18 other group pickup 5 18 Peer firmware sharing 4 42 presence enabled directories 5 19 privacy 5 19 redial 5 20 ring activity 5 20 services 5 21 Services URL button 5 22 shared line 5 22 silent monitoring 5 22 speed dialing 5 23 Time of Day Routing 5 23 transfer 5 24 video mode 5 24 video support 5 25 voice messaging system 5 25 TFTP descripti...

Page 299: ...st 8 11 8 13 TX Buffer Full 7 16 TxCnt 7 18 Tx Collisions 8 13 Tx excessDefer 8 12 Tx excessLength 8 13 Tx Frames 7 13 Ethernet information items Tx Frames 8 11 Tx lateCollisionlAccess Area and Network items Tx lateCollision 8 12 Tx multicast 8 11 8 13 TX Retransmit 7 16 TxSize 7 18 Tx totalGoodPkt 8 12 TxType 7 17 Tx unicast 8 11 U UDI 8 5 UI Configuration menu description 4 27 options Auto Call ...

Page 300: ...iguring 4 11 configuring for voice networks 2 3 native for data traffic 2 4 verifying 9 10 VLAN interaction with 2 3 VLAN settings 4 6 voice messaging system 5 25 voice messaging system accessing A 4 voice quality metrics 8 16 voice VLAN 2 4 Voice VLAN Enabled 4 39 8 9 volume button description of 1 5 W wall mounting Cisco Unified IP Phone 3 14 Web Access Enabled 4 39 8 10 web page about 8 1 Acces...

Page 301: ...961G GE and 7941G 7941G GE for Cisco Unified Communications Manager 6 1 OL 14620 01 Index Wideband Handset UI Control 4 30 wideband headset 4 34 option 4 29 user controllable 4 29 Wideband Headset UI Control 4 29 X XmlDefault cnf xml 2 9 ...

Page 302: ...Index IN 24 Cisco Unified IP Phone 7961G 7961G GE and 7941G 7941G GE for Cisco Unified Communications Manager 6 1 OL 14620 01 ...

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