background image

ƒ

 Your personal greeting, which can be used instead of the 

standard system greeting to inform callers when you are 
unavailable; and  

ƒ

 Your name, played to callers who look up an extension by name 

from your organization’s automated attendant (called a “Dial-by-
name” directory). 

The same instructions apply to recording a greeting and mailbox name for 
departmental or general mailboxes. 

Accessing Personal Voicemail  

Accessing Voicemail From Your M5 Phone 

Press

 messages 

.   

If you have access to multiple voice mailboxes, select the mailbox you 
wish to access from the menu.   
Enter the mailbox’s password followed by #, if required.   
The voicemail system will prompt you with instructions; use the 
keypad to make selections.  

Accessing Voicemail From any Touchtone Phone 

Ensure that your 
phone is not 
forwarded (refer to 
the ‘Call 
Forwarding’ section 
in this user guide). 
Dial your phone 
number and wait for 
your voicemail 
greeting to begin.  
Press 

during your 

greeting message. 
Enter your 
password followed 
by #.  

A red light on the 
handset indicates 
message(s) in 
your personal 
mailbox. 

When there is a 
message in a 
general mailbox, 
an onscreen alert 
will appear.  

Go to previous 

message 

Rewind (during 

playback) 

Reply to an M5 

voice mailbox 

Call back 

sender 

Replay message 

Hear envelope 

(day, date, time) 

information  

Pause (during 

playback) 

Forward 

message to an 

M5 voice 

mailbox 

Delete message 

Go to next 

message 

Fast-forward 

(during 

playback) 

Save message 

Access voice 

mail (during 

greeting) 

Go up one 

menu (in the 

voicemail 

system) 

Go to an 

operator or the 
main number’s 

automated 

attendant 

(during 

greeting) 

Skip envelope 

information 

(during 

playback) 

Access options 

(after recording)

13 

Call Forwarding 

Turning On Call Forwarding 

Enables you to forward all incoming calls to another number such as a 
co-worker’s extension or your cell phone.

Ґ

ƒ

Press 

more

ƒ

Press the Call Forward (

CallFwd

) softkey. 

ƒ

Input the 10 digit number or extension you wish to forward your calls to. 

ƒ

Press 

Accept

. A 

Ґ

note appears at the bottom of the phone display 

indicating the phone is forwarding to the number you entered.  

When using Call Forwarding, calls will not ring on your phone, and you will not 
receive alerts regarding missed calls on your phone display. 

Turning Off Call Forwarding 

ƒ

Press 

more

ƒ

Press the Call Forward (

CallFwd

) softkey. 

ƒ

Press the Forward Off (

FwdOff

) softkey.  

Using Advanced Call Forwarding Features  

ƒ

Press 

more

ƒ

Press the Call Forward (

CallFwd

) softkey. 

ƒ

Press the Advanced (

Advncd

) softkey. 

ƒ

Choose one of the following menu options by using 

Modify

:  

ƒ

“Always”.

 This can be set to “On” (allowing you to enter an 

extension or external number), “Off”, or “VMail”. When activated, 
calls will not ring on your phone, and you will not be alerted of 
missed calls. 

ƒ

“Out of Service”.

 Applies when your phone is disconnected due to 

a power or network outage, or if all available lines on your phone 
are in use.  This can be set to “On” (allowing you to enter a an 
extension or external number) or “VMail”.  

ƒ

“No Answer”.

 Applies when you do not answer a call, you press 

Ignore

 as a call is ringing in, or DnD is active. This can be set to 

“On” (allowing you to enter an extension or external number), “Off”, 
or “VMail”.  

ƒ

Reset

 returns advanced call forwarding features to system defaults: 

“Always” is set to “Off”, and both “Out of Service” and “No Answer” are 
set to “VMail”. 

Mute 

Mute allows you to hear a phone call while the other party cannot hear 
you. 

ƒ

Press 

mute 

to toggle muting on and off. 

Summary of Contents for 7900 Series

Page 1: ... visit http www m5networks com referrals This program applies to new business referrals only New client must remain with M5 for a minimum of 3 months Limitations do apply and M5 reserves the right to change or terminate this program at anytime E911 may not be available through M5 Networks During a power outage During a network outage or other technical problems In case of emergency check for dial ...

Page 2: ...d in 2000 and since inception has been entirely focused on delivering the most reliable Voice as a Service solution in the industry We look forward to continually improving our service to better suit your needs Thank you for entrusting your communication needs to us Sincerely Dan Hoffman WELCOME from Our CEO m 5 P h o n e U s e r G u i d e notes 78027 M5 UserGuideCover2008 indd4 5 4 5 78027 M5 Use...

Page 3: ...Make your phone dial a number Monitor presence in your office Transfer Conference and more Call Forwarding and Screening Set number of rings screen specific callers and create Find Me lists Employee Directory View and act upon entries Personal Phonebook View edit import and act upon entries Company Phonebook View and act upon entries Voicemail Play and manage messages manage remote notification or...

Page 4: ...e Placed Calls option on the directories menu shows outbound call history and allows you to redial your recently placed calls Received Calls The Received Calls option on the directories menu shows inbound call history and allows you to call back your recently received calls Personal Phonebook The Personal Phonebook can be created through the phone see below or through Web Portal see the Web Portal...

Page 5: ...using an on screen menu as well as through the voicemail system To change a password from the User Preferences menu Access the User Preferences menu see above Select Change Password Enter your current password then press Accept Enter your new password then press Accept Re enter your new password then press Accept 5 Element Function Handset light strip Flashes when the phone rings remains lit when ...

Page 6: ...all Amber flashing Incoming call Off Idle 15 Barge Barge is a feature that allows authorized users to view call information for silently monitor or join calls in progress on other users phones as well as whisper to a party who is on a call in progress Select the Barge menu option from services A list active calls that can be barged from this phone are displayed Select the active call you wish to b...

Page 7: ...ps are an optional feature that may not be implemented by your organization 7 Getting Started Adjusting the Phone Angle Push in the foot stand adjustment button on the right side of the phone Adjust the foot stand to the desired angle and release the button Adjusting the Volume Press volume to adjust the loudness When the phone is on hook the ringer volume will be adjusted when off hook the activa...

Page 8: ... envelope information during playback Access options after recording 13 Call Forwarding Turning On Call Forwarding Enables you to forward all incoming calls to another number such as a co worker s extension or your cell phone Ґ Press more Press the Call Forward CallFwd softkey Input the 10 digit number or extension you wish to forward your calls to Press Accept A Ґnote appears at the bottom of the...

Page 9: ...continue even after all moderators hang up Both of these settings can be changed by request 9 Accessing Voicemail Using a Voicemail Access Number Allows you to remotely retrieve voice messages from any of your voice mailboxes This is useful for remotely accessing shared voice mailboxes that can t be dialed directly or for accessing your personal voicemail without ringing your line Dial the access ...

Page 10: ... be answered using Pickup However your administrator may decide to exclude certain phones from accessing this feature or to create multiple Pickup Groups within the office 11 Holding and Resuming Calls During a conversation press Hold To resume the conversation Press the call s line button or press the Resume softkey When a call has been placed on hold your phone will chirp periodically usually se...

Page 11: ... be answered using Pickup However your administrator may decide to exclude certain phones from accessing this feature or to create multiple Pickup Groups within the office 11 Holding and Resuming Calls During a conversation press Hold To resume the conversation Press the call s line button or press the Resume softkey When a call has been placed on hold your phone will chirp periodically usually se...

Page 12: ...continue even after all moderators hang up Both of these settings can be changed by request 9 Accessing Voicemail Using a Voicemail Access Number Allows you to remotely retrieve voice messages from any of your voice mailboxes This is useful for remotely accessing shared voice mailboxes that can t be dialed directly or for accessing your personal voicemail without ringing your line Dial the access ...

Page 13: ... envelope information during playback Access options after recording 13 Call Forwarding Turning On Call Forwarding Enables you to forward all incoming calls to another number such as a co worker s extension or your cell phone Ґ Press more Press the Call Forward CallFwd softkey Input the 10 digit number or extension you wish to forward your calls to Press Accept A Ґnote appears at the bottom of the...

Page 14: ...ps are an optional feature that may not be implemented by your organization 7 Getting Started Adjusting the Phone Angle Push in the foot stand adjustment button on the right side of the phone Adjust the foot stand to the desired angle and release the button Adjusting the Volume Press volume to adjust the loudness When the phone is on hook the ringer volume will be adjusted when off hook the activa...

Page 15: ...all Amber flashing Incoming call Off Idle 15 Barge Barge is a feature that allows authorized users to view call information for silently monitor or join calls in progress on other users phones as well as whisper to a party who is on a call in progress Select the Barge menu option from services A list active calls that can be barged from this phone are displayed Select the active call you wish to b...

Page 16: ...using an on screen menu as well as through the voicemail system To change a password from the User Preferences menu Access the User Preferences menu see above Select Change Password Enter your current password then press Accept Enter your new password then press Accept Re enter your new password then press Accept 5 Element Function Handset light strip Flashes when the phone rings remains lit when ...

Page 17: ...e Placed Calls option on the directories menu shows outbound call history and allows you to redial your recently placed calls Received Calls The Received Calls option on the directories menu shows inbound call history and allows you to call back your recently received calls Personal Phonebook The Personal Phonebook can be created through the phone see below or through Web Portal see the Web Portal...

Page 18: ...Make your phone dial a number Monitor presence in your office Transfer Conference and more Call Forwarding and Screening Set number of rings screen specific callers and create Find Me lists Employee Directory View and act upon entries Personal Phonebook View edit import and act upon entries Company Phonebook View and act upon entries Voicemail Play and manage messages manage remote notification or...

Page 19: ...d in 2000 and since inception has been entirely focused on delivering the most reliable Voice as a Service solution in the industry We look forward to continually improving our service to better suit your needs Thank you for entrusting your communication needs to us Sincerely Dan Hoffman WELCOME from Our CEO m 5 P h o n e U s e r G u i d e notes 78027 M5 UserGuideCover2008 indd4 5 4 5 78027 M5 Use...

Page 20: ... visit http www m5networks com referrals This program applies to new business referrals only New client must remain with M5 for a minimum of 3 months Limitations do apply and M5 reserves the right to change or terminate this program at anytime E911 may not be available through M5 Networks During a power outage During a network outage or other technical problems In case of emergency check for dial ...

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