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10 

Placing International Calls

ƒ

If the country uses the North American Numbering Plan (country code 
1 followed by a 3-digit area code), dial the number as you would a 
domestic call (see above). 

ƒ

If the country uses another country code, dial 9, then 011, the country 
code, city/area code, and number. 

ƒ

Place the call by: 

ƒ

 Lifting the handset, pressing 

Dial

, pressing 

speaker 

, or 

pressing 

headset 

; or 

ƒ

 Pressing an inactive line button  . 

International calling may be disabled for your organization.  Your administrator 
will let you know if you can place an international call.   

Answering Calls 

Answering a Single Call 

ƒ

Lift the handset, press 

Answer

speaker 

, or 

headset 

; or press 

the ringing line button  . 

If you do not answer an incoming call, it will go to your “no answer”  condition, 
usually voice mail. 

Answering Multiple Calls (Call Waiting)  

ƒ

Press 

Answer

. Your initial call will be placed on hold automatically; or 

ƒ

Press the ringing line button   to view call details, then press the line 
button again or the 

Answer

 softkey to answer the call. 

Switching Between Multiple Calls 

To place a call on hold and resume another: 

ƒ

Press the line button   for the call you wish to resume. The call details 
are shown on the display. 

ƒ

Press 

Resume

 or press the call’s line button   a second time.   

You do not have to place a call on hold to act on another; just perform the action 
you wish on the other call, and the active call will be placed on hold.  

Answering Calls in Your Pickup Group 

nging phone in your organization.  

ƒ

Press 

PickUp

. A list of incoming calls for members of your Pickup 

Group is shown, identified by the ringing phone’s number.   

ƒ

Select

.  The caller ID of the calling party is shown. 

ƒ

Press 

PickUp

 to answer the call. 

By default, any of your organization’s M5 phones can be answered using Pickup.  
However, your administrator may decide to exclude certain phones from 
accessing this feature, or to create multiple Pickup Groups within the office. 

11 

Holding and Resuming Calls  

ƒ

During a conversation, press 

Hold

ƒ

To resume the conversation: 

ƒ

  Press the call’s line button  ; or 

ƒ

 press 

the 

Resume

 softkey. 

When a call has been placed on hold, your phone will chirp periodically (usually 
set at 60 seconds) to remind you that the call is still on hold. 

Parking and Retrieving Calls  

Allows you to place a call on a park line, which is similar to placing it on 
hold, except your line is freed and the call can be retrieved from other 
phones in your organization. 

Parking a Call 

ƒ

During a call, press 

more

ƒ

Press 

Park

ƒ

Choose the “Park current call” menu option by using the scroll button 
and 

Select

, or the keypad. The call is parked and your line is freed. 

When a call has been parked, your phone will chirp periodically (usually set at 60 
seconds) to remind you that the call is still parked . 

Retrieving a Parked Call 

ƒ

Press 

more

 and then 

Park

ƒ

A list of parked calls and the extensions that parked them is shown. 
Use the 

PageDn

 and 

PageUp

 softkeys to view additional parked calls. 

ƒ

Select

. Call details for the parked call are displayed. 

ƒ

Press 

PickUp

.  

Transferring Calls 

ƒ

While on a call, press 

Transfer

. The call is placed on hold, and you 

hear a dial tone. 

ƒ

Enter the extension, or 9 and the area code and phone number. 

ƒ

A call is placed to the transfer destination number so that you may 
inform the party of the transfer. Then:  

ƒ

 If the called party wishes to accept the transfer, press 

Connect

the call is connected. 

ƒ

 If the called party does not accept, or you reach voicemail, press 

Cancel

 to return to the initial call.  

You can transfer without announcing the transfer by pressing  

Connect

 before 

the called party picks up. If the party does not pick up, the call will be routed to 
the called party’s no answer destination, usually voicemail. 

Summary of Contents for 7900 Series

Page 1: ... visit http www m5networks com referrals This program applies to new business referrals only New client must remain with M5 for a minimum of 3 months Limitations do apply and M5 reserves the right to change or terminate this program at anytime E911 may not be available through M5 Networks During a power outage During a network outage or other technical problems In case of emergency check for dial ...

Page 2: ...d in 2000 and since inception has been entirely focused on delivering the most reliable Voice as a Service solution in the industry We look forward to continually improving our service to better suit your needs Thank you for entrusting your communication needs to us Sincerely Dan Hoffman WELCOME from Our CEO m 5 P h o n e U s e r G u i d e notes 78027 M5 UserGuideCover2008 indd4 5 4 5 78027 M5 Use...

Page 3: ...Make your phone dial a number Monitor presence in your office Transfer Conference and more Call Forwarding and Screening Set number of rings screen specific callers and create Find Me lists Employee Directory View and act upon entries Personal Phonebook View edit import and act upon entries Company Phonebook View and act upon entries Voicemail Play and manage messages manage remote notification or...

Page 4: ...e Placed Calls option on the directories menu shows outbound call history and allows you to redial your recently placed calls Received Calls The Received Calls option on the directories menu shows inbound call history and allows you to call back your recently received calls Personal Phonebook The Personal Phonebook can be created through the phone see below or through Web Portal see the Web Portal...

Page 5: ...using an on screen menu as well as through the voicemail system To change a password from the User Preferences menu Access the User Preferences menu see above Select Change Password Enter your current password then press Accept Enter your new password then press Accept Re enter your new password then press Accept 5 Element Function Handset light strip Flashes when the phone rings remains lit when ...

Page 6: ...all Amber flashing Incoming call Off Idle 15 Barge Barge is a feature that allows authorized users to view call information for silently monitor or join calls in progress on other users phones as well as whisper to a party who is on a call in progress Select the Barge menu option from services A list active calls that can be barged from this phone are displayed Select the active call you wish to b...

Page 7: ...ps are an optional feature that may not be implemented by your organization 7 Getting Started Adjusting the Phone Angle Push in the foot stand adjustment button on the right side of the phone Adjust the foot stand to the desired angle and release the button Adjusting the Volume Press volume to adjust the loudness When the phone is on hook the ringer volume will be adjusted when off hook the activa...

Page 8: ... envelope information during playback Access options after recording 13 Call Forwarding Turning On Call Forwarding Enables you to forward all incoming calls to another number such as a co worker s extension or your cell phone Ґ Press more Press the Call Forward CallFwd softkey Input the 10 digit number or extension you wish to forward your calls to Press Accept A Ґnote appears at the bottom of the...

Page 9: ...continue even after all moderators hang up Both of these settings can be changed by request 9 Accessing Voicemail Using a Voicemail Access Number Allows you to remotely retrieve voice messages from any of your voice mailboxes This is useful for remotely accessing shared voice mailboxes that can t be dialed directly or for accessing your personal voicemail without ringing your line Dial the access ...

Page 10: ... be answered using Pickup However your administrator may decide to exclude certain phones from accessing this feature or to create multiple Pickup Groups within the office 11 Holding and Resuming Calls During a conversation press Hold To resume the conversation Press the call s line button or press the Resume softkey When a call has been placed on hold your phone will chirp periodically usually se...

Page 11: ... be answered using Pickup However your administrator may decide to exclude certain phones from accessing this feature or to create multiple Pickup Groups within the office 11 Holding and Resuming Calls During a conversation press Hold To resume the conversation Press the call s line button or press the Resume softkey When a call has been placed on hold your phone will chirp periodically usually se...

Page 12: ...continue even after all moderators hang up Both of these settings can be changed by request 9 Accessing Voicemail Using a Voicemail Access Number Allows you to remotely retrieve voice messages from any of your voice mailboxes This is useful for remotely accessing shared voice mailboxes that can t be dialed directly or for accessing your personal voicemail without ringing your line Dial the access ...

Page 13: ... envelope information during playback Access options after recording 13 Call Forwarding Turning On Call Forwarding Enables you to forward all incoming calls to another number such as a co worker s extension or your cell phone Ґ Press more Press the Call Forward CallFwd softkey Input the 10 digit number or extension you wish to forward your calls to Press Accept A Ґnote appears at the bottom of the...

Page 14: ...ps are an optional feature that may not be implemented by your organization 7 Getting Started Adjusting the Phone Angle Push in the foot stand adjustment button on the right side of the phone Adjust the foot stand to the desired angle and release the button Adjusting the Volume Press volume to adjust the loudness When the phone is on hook the ringer volume will be adjusted when off hook the activa...

Page 15: ...all Amber flashing Incoming call Off Idle 15 Barge Barge is a feature that allows authorized users to view call information for silently monitor or join calls in progress on other users phones as well as whisper to a party who is on a call in progress Select the Barge menu option from services A list active calls that can be barged from this phone are displayed Select the active call you wish to b...

Page 16: ...using an on screen menu as well as through the voicemail system To change a password from the User Preferences menu Access the User Preferences menu see above Select Change Password Enter your current password then press Accept Enter your new password then press Accept Re enter your new password then press Accept 5 Element Function Handset light strip Flashes when the phone rings remains lit when ...

Page 17: ...e Placed Calls option on the directories menu shows outbound call history and allows you to redial your recently placed calls Received Calls The Received Calls option on the directories menu shows inbound call history and allows you to call back your recently received calls Personal Phonebook The Personal Phonebook can be created through the phone see below or through Web Portal see the Web Portal...

Page 18: ...Make your phone dial a number Monitor presence in your office Transfer Conference and more Call Forwarding and Screening Set number of rings screen specific callers and create Find Me lists Employee Directory View and act upon entries Personal Phonebook View edit import and act upon entries Company Phonebook View and act upon entries Voicemail Play and manage messages manage remote notification or...

Page 19: ...d in 2000 and since inception has been entirely focused on delivering the most reliable Voice as a Service solution in the industry We look forward to continually improving our service to better suit your needs Thank you for entrusting your communication needs to us Sincerely Dan Hoffman WELCOME from Our CEO m 5 P h o n e U s e r G u i d e notes 78027 M5 UserGuideCover2008 indd4 5 4 5 78027 M5 Use...

Page 20: ... visit http www m5networks com referrals This program applies to new business referrals only New client must remain with M5 for a minimum of 3 months Limitations do apply and M5 reserves the right to change or terminate this program at anytime E911 may not be available through M5 Networks During a power outage During a network outage or other technical problems In case of emergency check for dial ...

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