Chapter 7 Troubleshooting and Maintenance
Resolving Startup Problems
7-6
Cisco Unified SIP Phone 3911 Administration Guide for Cisco Unified Communications Manager
OL-14029-01
Cisco Unified Communications Manager and TFTP Services Are Not Running
If the Cisco Unified Communications Manager or TFTP services are not running,
phones may not be able to start up properly. In this case, it is likely that you are
experiencing a system-wide failure and that other phones and devices are unable
to start up properly.
If the Cisco Unified Communications Manager service is not running, all devices
on the network that rely on it to make phone calls will be affected. If the TFTP
service is not running, many devices will not be able to start up successfully.
To start a service, follow these steps:
Procedure
Step 1
From Cisco Unified Communications Manager Administration, choose
Serviceability
from the Navigation drop-down list.
Step 2
Choose
Tools > Control Center - Network Services
.
Step 3
Choose the primary Cisco Unified Communications Manager server from the
Server drop-down list.
The page displays the service names for the server that you chose, the status of
the services, and a service control panel to stop or start a service.
Step 4
If a service has stopped, click its radio button and then click the
Start
button.
The Service Status symbol changes from a square to an arrow.
Creating a New Configuration File
If you continue to have problems with a particular phone that other suggestions in
this chapter do not resolve, the configuration file may be corrupted.
To create a new configuration file, follow these steps:
Procedure
Step 1
From Cisco Unified Communications Manager, choose
Device > Phone > Find
to locate the phone experiencing problems.
Summary of Contents for 3911
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