Cisco IP Telephony Troubleshooting Guide for Cisco CallManager Release 3.0(1)
© 2000 Cisco Systems, Inc.
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cannot get a positive response (Is the IP address pool depleted?). If checking these suggestions
does not yield the answer, use a sniffer trace to determine the specific problem.
For a Catalyst 6000 gateway, you should check to make sure the NMP can communicate with the
gateway. You can check this by trying to ping its internal IP address from the NMP. The IP
address is in the format:
127.1.module.port
So, in our example, we would do:
Console (enable) ping 127.1.7.1
127.1.7.1 is alive
If pinging works, then the ‘sh-port’ command will show IP address information. Make sure the
IP address information and the TFTP IP address is correct as well. If the gateway is failing to
obtain valid DHCP information, the tracy utility (which can be supplied by Cisco TAC) can be
used to determine the problem. Issue the command from the Cat6000 CLI:
tracy_start mod port
In this example, the WS-X6624 is module 7 and it only has a single 860 processor, so it is port 1.
The command we would issue is ‘tracy_start 7 1’
The following output is actually from the 860-console port on the gateway board itself, however,
the output of the tracy command is nothing more than a remote copy of the 860-console port.
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C i s c o S y s t e m s
CAT6K Analog Gateway (ELVIS)
APP Version : A0020300, DSP Version : A0030300, Built Jun 1 2000 16:33:01
ELVIS>> 00:00:00.020 (XA) MAC Addr : 00-10-7B-00-13-DE
00:00:00.050 NMPTask:got message from XA Task
00:00:00.050 (NMP) Open TCP Connection ip:7f010101
00:00:00.050 NMPTask:Send Module Slot Info
00:00:00.060 NMPTask:get DIAGCMD
00:00:00.160 (DSP) Test Begin -> Mask<0x00FFFFFF>
00:00:01.260 (DSP) Test Complete -> Results<0x00FFFFFF/0x00FFFFFF>
00:00:01.260 NMPTask:get VLANCONFIG
00:00:02.870 (CFG) Starting DHCP
00:00:02.870 (CFG)
Booting DHCP for dynamic configuration.
00:00:06.570 (CFG) DHCP Request or Discovery Sent, DHCPState = INIT_REBOOT
00:00:06.570 (CFG) DHCP Server Response Processed, DHCPState = INIT_REBOOT
00:00:06.780 (CFG) IP Configuration Change! Restarting now...
00:00:10.480 (CFG) DHCP Request or Discovery Sent, DHCPState = INIT
00:00:14:480 (CFG) DHCP Timeout Waiting on Server, DHCPState = INIT
