Cirris Signature 1000M, User Manual, Page: 48 / 66

Section 11: Troubleshooting / Problems with Printing
1000M User’s Guide / page 48
Problem
: Analyzer will not learn a cable.
Possible Causes:
•
Lock On Learn
is set to
ON
Things to do
:
1. You cannot learn a cable’s wirelist when the
Lock On Learn
option is set to
ON
.
Change the setting to
OFF
. See page 17 for instructions on how to do this.
Problems with
Printing
Printer failures usually take place because of one of four things:
1. User error.
2. A bad printer.
3. A bad cable.
4. A bad microprocessor assembly.
These guidelies will help you solve printing problems:
Problem
: Nothing prints.
Possible Causes
:
• Printer is not on-line (selected).
• Cable between analyzer and printer is not connected properly.
• The printer has a serial instead of a parallel interface.
• A bad cable.
• A bad printer.
• A bad microprocessor assembly.
Things to do
:
1. Make sure the printer is turned on, on-line (selected), and not out of paper.
2. Check the cable connections at the analyzer and the printer. The cable should be
securely connected to the back of the analyzer where it is marked
Printer-
Parallel Interface
. Check the connection at the printer end too.
3. Your printer must have a parallel cable interface. Do not use a printer with an
RS-232 serial interface. You will damage the analyzer.
4. The cable running from the analyzer to the printer may be bad. Try another cable
to see if it works.
5. The printer may be bad. Try using another printer, or test your original printer
and cable with a standard computer. If the printer does not work with the PC, it is
probably bad.
6. If the cable and printer work with a PC, the microprocessor assembly inside the
analyzer is probably bad. Call Cirris to replace it.