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6. Troubleshooting
When you contact the service center, please provide the following information:
● Model No. and Serial No. of the UPS.
● The date when the problem arose.
● Complete description of the problem, including the panel display, alarm warning, and power
condition and the load capacity. If the UPS is a long backup time model, you may also provide the
battery information.
Faults
Faults/Warning Faults icon
Alarm
Possible cause
Solution
code
A01
Blink once
every second
Beep once
every second
Overload
pre-warning
Reduce the member of loads
connected to the UPS.
A02
Beep once
every second
Battery
voltage low
The UPS output will be cut off, please
switch to the backup power.
A03
Beep once
every second
UPS power
on abnormal
Check the battery of the
UPS connected properly.
A05
Beep once
every second Internal fault.
Please contact the distributor
or Service center.
A04
Beep once
every second
Battery
overcharging
Please contact the distributor or Service
center.
Table 6-3 UPS troubleshooting of LCD panel indicator
Blink once
every second
Blink once
every second
Blink once
every second
Blink once
every second
A06
Beep once
every two
minutes
Maybe
reversed
polarity (L,N)
of site wiring
(make sure
the ground
connect right).
Or the
voltage
between
neutral wiring
to protective
ground is to
high
Ensure that the fan is not locked.
Blink once
every second
Summary of Contents for Venus Smart 1K
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