chromasens allPIXA SWIR CD40199, Manual

Page: 40 / 49

PMA_CHR_CD40199_R01_allPIXA_SWIR_GigE_User_Manual.docx 40
8 Troubleshooting and support
The troubleshooting information in this chapter may help you to identify common problems and
lets you know how to solve them.
If you are not able to solve the problem with the information in this troubleshooting chapter, you
may decide to contact Chromasens technical support for further help. Before you contact
Chromasens technical support, look at the support form (see section 8.2) and prepare the
answers or fill out the form completely. With this information you can make sure that you have
most of the information available which is required for the technical support team to help you
best with your problem.
8.1 Returning material (obtain an RMA number)
Before returning material to Chromasens you must request an RMA number (Return Material
Authorization). This RMA number must be stated in all your delivery documents if material is
returned to Chromasens. Returned material without RMA number may not be processed in time
and we also reserve the right to reject material without an RMA number.
To obtain an RMA number, contact Chromasens support first.
Chromasens GmbH
Max-Stromeyer-Straße 116
78467 Konstanz
Germany
Phone: +49 (0) 7531 - 876-0
Fax: +49 (0) 7531 - 876-303
E-Mail: support@chromasens.de
Internet: https://www.chromasens.de
For return of material, you should use the original packaging material to avoid any damages to
the cameras.
8.2 Temperature warnings and errors
The camera issues warning and error messages when the temperatures of camera mainboard
or the image sensor exceed certain thresholds.
Error Code Error Description Threshold
°C [1]
DEV_CTRL_WARNING_BOARD_TEMPERATURE_TOO_HIGH Warning! The mainboard
temperature is too high!
You need to provide cooling for
the camera. 70
DEV_CTRL_ERROR_BOARD_TEMPERATURE_TOO_HIGH Error! The mainboard temperature
is too high!
You need to shut down and cool
the camera! 80
DEV_CTRL_WARNING_SENSOR_TEMPERATURE_TOO_HIGH Warning! The image sensor
temperature is too high!
You need to provide cooling for
the camera. 50
DEV_CTRL_ERROR_SENSOR_TEMPERATURE_TOO_HIGH Error! The image sensor
temperature is too high!
You need to shut down and cool
the camera! The sensor clock is
turned off. Please reboot the
camera to recover from this error. 55
[1] warning/error is triggered when the temperature exceeds this threshold.
For information about permissible temperatures and cooling, see sections 2.4 and 5.5.
Check the camera and image sensor temperature regularly and, in the event of
an error, immediately follow the instructions specified in the error description to
prevent damage to the product.