Chevrolet 2007 Silverado, Owner'S Manual

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STEP THREE — U.S. Owners: Both General
Motors and your dealer are committed to making
sure you are completely satisfied with your new
vehicle. However, if you continue to remain
unsatisfied after following the procedure outlined
in Steps 1 and 2, you should file with the Better
Business Bureau (BBB) Auto Line Program to
enforce your rights.
The BBB Auto Line Program is an out of court
program administered by the Council of Better
Business Bureaus to settle automotive disputes
regarding vehicle repairs or the interpretation of
the New Vehicle Limited Warranty. Although you
may be required to resort to this informal dispute
resolution program prior to filing a court action, use
of the program is free of charge and your case will
generally be heard within 40 days. If you do not
agree with the decision given in your case, you may
reject it and proceed with any other venue for relief
available to you.
You may contact the BBB Auto Line Program using
the toll-free telephone number or write them at the
following address:
BBB Auto Line Program
Council of Better Business Bureaus, Inc.
4200 Wilson Boulevard
Suite 800
Arlington, VA 22203-1838
Telephone: 1-800-955-5100
This program is available in all 50 states and
the District of Columbia. Eligibility is limited
by vehicle age, mileage, and other factors.
General Motors reserves the right to change
eligibility limitations and/or discontinue its
participation in this program.
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