WELL™ 2.0 User Manual Rev. 01
Page 21 of 28
Troubleshooting Guide
Symptom
Cause(s)
Action(s)
Low output
Depleted battery
Recharge battery
Incorrect COLOR settings
Check COLO, CAL1, and CAL2 settings
Dirty LED lens cover
Clean LED lens cover
LED panels in wrong angle
Reorient LED panels
One or more LEDs on a
panel do not illuminate
Faulty LED(s)
No power to the LEDs
Send unit for repair
Faulty main control board
No LED illuminates
Control panel operates
normally
No power to the LEDs
Send unit for repair
Faulty main control board
Send unit for repair
Faulty internal wiring
Check wiring
Circuit breaker/fuse
keeps tripping/blowing
Excessive circuit load
Reduce total load placed on the electrical circuit
Short circuit along the power wires
Check for a short in the electrical wiring
Fixture does not power
up
Depleted battery
Recharge battery
Internal fuse blown
Call CHAUVET® technical support
Faulty power converters
Send unit for repair
Faulty main control board
Send unit for repair
Battery does not charge
Battery switch off on WELL
Turn battery switch on
No power to battery charger
Check for voltage on outlet
Blown fuse on flight case charger
Replace fuse (T 6.3 A @ 250 V)
Faulty external battery charger
Replace external battery charger
Faulty flight case charger
Send flight case for repair
Faulty battery
Replace battery
Fixture does not respond
to wired DMX or
responds erratically
Wrong DMX addressing
Check unit addressing
Loose DMX cables
Check cable connections
Damaged DMX cables
Check DMX cables
Wrong polarity on the controller
Check polarity switch settings on the controller
Non DMX cables
Use only DMX compatible cables
Bouncing signals
Install terminator as suggested
Low level signal / long cable
Install an optically coupled DMX splitter right after the
fixture with the strong signal or before a long section
of cable
Too many fixtures
Install an optically coupled DMX splitter after unit #32
Interference from AC wires
Keep DMX cables separated from power cables or
fluorescent/black lights
Faulty DMX interface
Send unit for repair
Faulty main control board
Send unit for repair
Fixture does not respond
to wireless DMX
W-DMX deactivated
Activate W-DMX from the Control Panel
WELL antenna not deployed
Extend the W-DMX antenna
WDMX transmitter off
Turn WDMX transmitter on
WELL and transmitter not paired
Pair the WELL to the W-DMX transmitter
WELL beyond transmitter’s range
Move the W-DMX transmitter closer to the WELL
Interference from other equipment
Reposition the WELL for better reception
If you still experience technical problems after trying the above solutions, contact
CHAUVET® Technical Support.
