Chauvet MotionOrb, User Manual

Page: 34 / 96

Returns
Page 34 of 96 MotionOrb™ User Manual Rev. 1
R
ETURNS
To return a product or request support:
•
In the U.S., contact CHAUVET® World Headquarter. See Contact Us .
•
In the UK or Ireland, contact CHAUVET® Europe Ltd. See Contact Us .
•
In Mexico, contact CHAUVET® Mexico. See Contact Us .
•
In any other country, DO NOT contact CHAUVET®. Contact the distributor. See
www.chauvetlighting.com for distributors outside the U.S., United Kingdom, Ireland, or
Mexico.
Outside the U.S., United Kingdom, Ireland, or Mexico, contact the distributor of record
and follow their instructions on how to return CHAUVET® products to them. Visit our
website for contact details.
Call the corresponding CHAUVET® Technical Support office and request a Return
Merchandise Authorization (RMA) number before shipping the product. Be prepared to provide
the model number, serial number, and a brief description of the cause for the return.
Merchandise must be sent prepaid, in its original box, and with its original packing and
accessories. CHAUVET® will not issue call tags.
Clearly label the package with the RMA number. CHAUVET® will refuse any product returned
without an RMA number.
Write the RMA number on a properly affixed label. DO NOT write the RMA number
directly on the box.
Before sending the product, clearly write the following information on a piece of paper and place
it inside the box:
•
Your name
•
Your address
•
Your phone number
•
RMA number
•
A brief description of the problem
Be sure to pack the product properly. Any shipping damage resulting from inadequate
packaging will be your responsibility. FedEx packing or double-boxing is recommended.
CHAUVET® reserves the right to use its own discretion to repair or replace returned
product(s).