4ROUBLESHOOTING
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$OWN !RROW &LASH
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$OOR IS MOVING STOPS OR REVERSES
-ANUALLY OPEN AND CLOSE THE DOOR #HECK FOR BINDING OR OBSTRUCTIONS SUCH AS A BROKEN SPRING OR
DOOR LOCK CORRECT AS NEEDED )F THE DOOR IS BINDING OR STICKING CONTACT A TRAINED DOOR SYSTEMS
TECHNICIAN )F DOOR IS NOT BINDING OR STICKING ATTEMPT TO REPROGRAM TRAVEL REFER TO
/PENER RUNS APPROXIMATELY Ñ CM STOPS AND
REVERSES
#OMMUNICATION ERROR TO TRAVEL MODULE #HECK TRAVEL MODULE CONNECTIONS REPLACE TRAVEL MODULE IF
NECESSARY
4HE GARAGE DOOR OPENER WILL NOT CLOSE AND THE LIGHT BULBS
FLASH
3AFETY REVERSING SENSORS ARE MISALIGNED OR WERE MOMENTARILY OBSTRUCTED 2EALIGN BOTH SENSORS TO
ENSURE BOTH ,%$S ARE STEADY AND NOT FLICKERING -AKE SURE NOTHING IS HANGING OR MOUNTED ON THE DOOR
THAT WOULD INTERRUPT THE SENSORS PATH WHILE CLOSING
4HE GARAGE DOOR OPENER WILL ./4 ENTER 7I&I ,%!2. MODE
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!FTER THE INITIAL INSTALLATION OF THE GARAGE DOOR OPENER THE GARAGE DOOR OPENER MUST
COMPLETE A FULL CYCLE OPEN AND CLOSED BEFORE THE 7I&I ,%!2. MODE CAN BE ACTIVATED
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)F THERE HAS BEEN A RECENT POWER OUTAGE THE GARAGE DOOR OPENER MUST COMPLETE A FULL CYCLE
BEFORE THE 7I&I ,%!2. MODE CAN BE ACTIVATED
3EE TO ACTIVATE 7I&I ,%!2. MODE
#ANNOT CONNECT GARAGE DOOR OPENER TO HOME 7I&I NETWORK
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%NSURE THE MY1
3ERIAL NUMBER WAS ENTERED CORRECTLY AND TRY AGAIN 4HE MY1
CHARACTERS
ARE BETWEEN !& AND ONLY
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7EAK 7I&I SIGNAL IN THE GARAGE %NSURE THE 7I&I SIGNAL IS REACHING THE GARAGE SEE OR
VISIT ,IFT-ASTERCOM#USTOMER3UPPORT FOR MORE INFORMATION
-Y DOOR WILL NOT CLOSE AND THE LIGHTS BLINK ON MY MOTOR UNIT
4HE SAFETY REVERSING SENSOR MUST BE CONNECTED AND ALIGNED CORRECTLY BEFORE THE GARAGE DOOR OPENER
WILL MOVE IN THE DOWN DIRECTION
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6ERIFY THE SAFETY REVERSING SENSORS ARE PROPERLY INSTALLED ALIGNED AND FREE OF ANY
OBSTRUCTIONS
-Y GARAGE DOOR OPENER LIGHTS WILL NOT TURN OFF WHEN THE DOOR IS OPEN
4HE GARAGE DOOR OPENER IS EQUIPPED WITH A FEATURE THAT TURNS THE LIGHT ON WHEN THE SAFETY REVERSING
SENSORS HAVE BEEN OBSTRUCTED OR WHEN THE MOTION SENSOR ON THE DOOR CONTROL DETECTS MOVEMENT IN
THE GARAGE 4HIS FEATURE CAN BE DISABLED USING THE DOOR CONTROL SEE PAGE
,%$S ARE NOT WORKING -ODELS 7,%$ AND 7,%$ ONLY
#HECK WIRING ON BOTH ,%$0ODS TO CONNECTOR )F LOOSE THEN RECONNECT )F LIGHTS DO NOT TURN ON AN
,%$ DRIVER BOARD MAY BE NEEDED #ONNECT CUSTOMER SERVICE OR CERTIFIED DOOR PROFESSIONAL TO
DETERMINE IF A NEW ,%$DRIVER BOARD OR ,%$ARRAY IS NEEDED
-Y NEIGHBORS REMOTE CONTROL OPENS MY GARAGE DOOR
%RASE THE MEMORY FROM YOUR GARAGE DOOR OPENER AND REPROGRAM THE REMOTE CONTROLS
-Y VEHICLEgS (OMELINK
IS NOT PROGRAMMING TO MY GARAGE DOOR OPENER
$EPENDING ON THE MAKE MODEL AND YEAR OF YOUR VEHICLE AN EXTERNAL ADAPTER MAY BE REQUIRED 6ISIT
WWWHOMELINKCOM FOR ADDITIONAL INFORMATION
-Y CAMERA WONgT CONNECT TO THE ROUTER
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-OVE YOUR ROUTER CLOSER TO THE GARAGE DOOR OPENER TO MINIMIZE INTERFERENCE FROM WALLS AND
OTHER OBJECTS
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"UY A 7I&I RANGE EXTENDER
&OR ISSUES WITH THE CAMERA PRESS AND HOLD THE RESET BUTTON ON THE CAMERA FOR SECONDS 4HEN
FOLLOW THE MY1
APP INSTRUCTIONS TO SET UP THE CAMERA
4O TROUBLESHOOT THE OPTIONAL AUTOMATIC GARAGE DOOR LOCK MODEL ,- SEE THE INSTRUCTIONS
PROVIDED WITH IT
