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Example: set rated output voltage value

6. Communication

6.1 Communication ports

RS232 or USB communication ports

The RS232 and USB communication ports cannot be used simultaneously.

1. Connect the communication cable to the serial or USB port on the computer.

2. Connect the other end of the communication cable to the RS232 or USB

communication port on the UPS.

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Summary of Contents for C500

Page 1: ...C500 C500R G2 Tower 6 10K RT 6 10K Installation Manual Service and support WWW CERTAUPS COM INFO CERTAUPS COM T 44 0 1246 431 431 ...

Page 2: ...000 4 8 Magnetic Field level 4 Special symbols The following are examples of symbols which feature on the UPS or accessories to alert you to important information RISK OF ELECTRIC SHOCK Observe the warning associated with the risk of electric shock Important instructions that must always be followed Do not dispose of the UPS or the UPS batteries in general waste This product contains sealed lead a...

Page 3: ...safety precautions When replacing batteries replace with the same type and number of batteries or battery packs Do not dispose of batteries in a fire The batteries may explode Batteries constitute potential danger via electrical shock or burns The short circuit current could be extremely high Precautions must be taken whenever handling batteries Wear rubber gloves and boots Do not lay tools or met...

Page 4: ...insulation requirements for pollution degree 2 Disconnection and overcurrent protection devices shall be provided by others for permanently connected AC input Normal AC Bypass AC and AC output circuits Check that the indications on the rating plate correspond to your AC powered system and to the actual electrical consumption of all the equipment to be connected to the system For PLUGGABLE EQUIPMEN...

Page 5: ...12in 30cm minimum distance between the straps lift the unit carefully and keep it at low height keep the unit horizontal during unpacking If the UPS is to remain unpowered for an extended period the UPS must be energized for a minimum period of 24 hours at least once every 6 months for a normal storage temperature less than 25 C This charges the battery avoiding possible irreversible damage During...

Page 6: ... 8 3 5 INSTALL AND CONNECT EBM TO UPS 10 4 POWER CABLES CONNECTION 13 4 1 ACCESS TO TERMINAL BLOCKS 13 4 2 PARALLEL SET UP 14 5 OPERATION 15 5 1 CONTROL PANEL 15 5 2 LCD DESCRIPTION 16 5 3 DISPLAY FUNCTIONS 19 5 4 USER SETTINGS 20 5 5 UPS STARTUP AND SHUTDOWN 21 5 6 LCD OPERATION 22 6 COMMUNICATION 29 6 1 COMMUNICATION PORTS 29 6 2 NETWORK MANAGEMENT CARD OPTIONAL 30 6 3 UPS MANAGEMENT SOFTWARE 31...

Page 7: ...PORTING THE UPS 32 7 3 STORING THE EQUIPMENT 32 7 4 REPLACING BATTERIES 33 7 5RECYCLING THE USED EQUIPMENT 35 8 TROUBLESHOOTING 35 8 1 TYPICAL ALARMS AND FAULTS 36 8 2 SILENCING THE ALARM 40 9 SPECIFICATIONS 41 9 1 MODEL SPECIFICATIONS 41 10 GLOSSARY 46 ...

Page 8: ...d with an environmentally friendly design approach Substances This product does not contain CFCs HCFCs or asbestos Packing To improve waste treatment and facilitate recycling separate the various packaging components The cardboard we use comprises of over 50 of recycled cardboard Sacks and bags are made of polyethylene Packing materials are recyclable and bear the appropriate identification symbol...

Page 9: ...tions switching transients and harmonic distortion Power outages can occur when you least expect it and power quality can be erratic These power problems have the potential to corrupt critical data destroy unsaved work sessions and damage hardware causing hours of lost productivity and expensive repairs With the C500 G2 you can safely eliminate the effects of power disturbances and protect the int...

Page 10: ...2 2 Presentation Front panel ...

Page 11: ...T 8 Input Output terminal Standard model 5pole IPL IPN PE OPL OPN long backup model has 2 version one is 5 Pole Another is 7pole 7pole add bat bat and no external battery connector 10 9 Input switch 10 External battery connector 11 Maintenance bypass switch optional 12 EBM connector 13 EBM connector 14 Fuse board cover replace EBM fuse ...

Page 12: ... EPO 6 RJ11 connect to PDU only for RT model 7 PARALLEL card optional 8 Output breaker 9 Output socket 10 Input Output terminal 4pole IPL IPN OPL OPN PE is screw 11 Input breaker optional 12 EBM connector 13 Fuse board cover replace EBM fuse 14 EBM plug 15 EBM connector ...

Page 13: ...5 Circuit diagram ...

Page 14: ...the batteries were never recharged do not use the UPS Contact your service representative 3 2 Unpacking the Unit Unpacking the unit in a low temperature environment may cause condensation to occur in and on the cabinet Do not install the cabinet until the inside and outside of the cabinet are absolutely dry hazard of electric shock The cabinet is heavy see page 42 Follow Special precautions provid...

Page 15: ...s are printed on the packing materials to facilitate sorting 3 3 Checking the accessory kit Verify that the following additional items are included with the unit Battery power cable USB communicatio n cable Dry contractor EPO contractor Stabilizer bracket Extension plate of Stabilizer bracket Ear bracke t Rai l kit Tower UPS 6K 10K X X X Tower UPS 6KS 10KS X X Tower EBM X X RT UPS 6K 10K X X X X R...

Page 16: ...150 mm of free space behind the rear panel If installing additional unit place them next to the first unit in their final location If installing Stabilizer bracket place 4pcs bolts to the final location previously Bolt s position is as below RT model installation Rack position installing 1 Install Ear bracket to the unit ...

Page 17: ... cabinet in a suitable U space Previously install Rail kit refer to its user manual Tower position installing 1 Rotate the LCD model to tower direction 2 Set up the Stabilizer bracket as below 3 Take the unit to Stabilizer bracket ...

Page 18: ...ower EBM installation 1 Place the unit on a flat stable surface in its final location 2 If installing Stabilizer bracket place 4pcs bolts to the final location previously Bolt s position is as below 3 Connect to UPS with Battery power cable ...

Page 19: ...nstalling 1 Install the Ear brackets to both sides of the unit 2 Mount the ups within a 19 rack cabinet in a suitable space utilizing the appropriate rail kit refer to separate rail kit instructions 3 Connect to UPS with Battery power cable ...

Page 20: ...Extension plate as below and install to Stabilizer bracket from UPS 2 Take the unit to Stabilizer bracket 3 Connect to UPS with Battery power cable 4 If installing additional unit place to left and connect the right unit in their final location ...

Page 21: ...ements Recommended cable cross sections Model 6K 10K Protective earthing conductor Min cross section 6mm2 8AWG 10mm2 6AWG Input L N G Min conductor cross section 6mm2 8AWG 10mm2 6AWG Input fuse 80A 100A Output L N Min conductor cross section 6mm2 8AWG 10mm2 6AWG 4 1 Access to terminal blocks Remove the terminal blocks cover two screw High leakage current Earth connection essential before connectin...

Page 22: ...nect the ground wire first 1 Connect the AC cable to terminal blocks as indicator on rear panel 2 Install back the TB Cover 4 2 Parallel set up 1 Remove the parallel kit and insert the parallel PCB 2 Install parallel kit back to the unit and insert the parallel cable 3 Re install cover to the kit to secure the plug connection and prevent damage ...

Page 23: ...ble shows the indicator status and description Indicator Status Description Normal Green On The UPS is operating normally on Online or on High Efficiency mode Battery Orange On The UPS is on Battery mode Bypass Orange On The UPS is on Bypass mode Flash The UPS is on Standby mode Fault Red On The UPS has an active alarm or fault See trouble shooting on page 36 for additional information ...

Page 24: ...other indicator appears see troubleshooting for additional information Operation status Cause Description Standby mode The UPS is Off UPS is operating without output Online mode The UPS is operating normally The UPS is powered and protecting the equipment Battery mode 1 beep every 4 seconds A utility failure has occurred and the UPS is on Battery mode The UPS is powering the equipment with battery...

Page 25: ...sitive equipment Bypass mode An overload or a fault has occurred or a command has been received and the UPS is in Bypass mode Equipment is powered but not protected by the UPS Converter mode The UPS is operating on converter mode In converter mode the UPS would free run with fixed output frequency 50Hz or 60Hz Once the mains is loss or abnormal the UPS would transfer to battery mode and the load i...

Page 26: ... UPS is executing a battery test The UPS is performing a Battery test This is normal self maintenance by the UPS and is part of normal operation Battery fail The UPS has detected a fault or a battery is disconnected The symbol of battery failure would be shown and UPS will alarm The fault should be investigated by a qualified UPS technician UPS Parallel Using two or three UPS for heavy load or red...

Page 27: ...e mode Para Num Running time Measurements Load W VA Output Current A Output Voltage V Hz Input Voltage V Hz Battery V DC bus V V temperature C Battery remaining time Min Control Single battery test Starts a manual battery test for single UPS Parallel UPS battery test Starts a manual parallel battery test Single UPS turn off Turns off one UPS in a parallel UPS system Reset fault status Clears activ...

Page 28: ...o bypass Enabled Disabled Enabled Auto restart Enabled Disabled Authorize the product to restart automatically when mains supply is restored after a complete discharge Enabled Dry in Disabled SON SOFF Maintain bypass Disabled Dry out Loaded power On battery mode Battery low Battery disconnected Bypass output UPS normal Loaded power Start on battery Enabled Disabled Enabled External Battery Modules...

Page 29: ... interruption to the UPS Starting the UPS on Battery only cold Start Before using this feature the UPS must have been powered by utility power with output enabled at least once to ensure the unit is adequately charged After connecting the UPS to the battery should wait 10s before pressing the button for pre charging the auxiliary power supply Battery start can be disabled See Start on battery sett...

Page 30: ...econds the buzzer will beep for 300ms at which point the UPS output will stop A few seconds later the LCD display will power off 5 6 LCD operation Except the default UPS status summary screen the user can get more detailed information about UPS current status various measurements previous event records UPS identification as well as change settings to fit the users own requirements and optimize the...

Page 31: ...u of UPS status the display will enter the next UPS status menu tree The content of UPS status menu tree is the same as the default UPS status summary menu By pressing ESC for more than 3 seconds the display will return to the last main menu tree ...

Page 32: ...will enter the measurement menu tree A lot of detailed information can be checked here including output voltage and frequency output current load capacity input voltage and frequency etc By pressing ESC for more than 3 Seconds the display will return to the last main menu tree ...

Page 33: ...nformation includes the description event code and the precise time when the event occurred By press or for less than 3 seconds all the events could be displayed one by one The maximum number of recorded events is 100 when the number is larger than 100 the oldest event will be overwritten By pressing ESC for more than 3 seconds the display will return to the last main menu tree ...

Page 34: ...occurs UPS will stay in Fault mode and alarm until acknowledged To clear the alarm enter the Reset Fault status menu to reset the error status the UPS will cease alarming and return to bypass mode The cause of the fault should be established and cleared prior to the ups being returned to normal operation Restore factory settings all the settings will be returned to their factory defaults This can ...

Page 35: ...menu of Identification the display enters the next identification menu tree The identification information includes UPS serial number firmware version and model By press ESC for more than 3 seconds the display will return the last main menu tree ...

Page 36: ...tion and some settings would enable or disable some functions The unsuitable option setting by user may result in potential failures or protecting function loss even directly damage the load battery or UPS AH setting could be set via RS232 or USB communication Default AH setting is disable Most of settings could only be done while UPS is in Bypass mode ...

Page 37: ...ts RS232 or USB communication ports The RS232 and USB communication ports cannot be used simultaneously 1 Connect the communication cable to the serial or USB port on the computer 2 Connect the other end of the communication cable to the RS232 or USB communication port on the UPS ...

Page 38: ...ould indicate the status of UPS The Dry out port is normally closed if the Dry out port is open it indicates an event has occurred such as Output overload On battery mode Battery low Battery disconnected Bypass enabled 6 2 Network Management Card Optional The Network Management Card allows the UPS to communicate with monitoring devices by utilizing network connectivity The Online series has one av...

Page 39: ...rol multiple UPSs on the same network no matter the distance Installation procedure 1 Go to the website http www ups software download com 2 Choose the operating system you need and follow the instruction described on the website to download the software 3 When downloading all required files from the internet enter the product key 511C1 01220 0100 478DF2A to install the software When the installat...

Page 40: ... be performed or supervised by personnel knowledgeable about batteries and the required precautions Keep unauthorized personnel away from batteries If the UPS requires any type of transportation the batteries must be disconnected but not removed before the unit is transported 1 Verify that the UPS is off and disconnected from mains power 2 Place the UPS on a flat stable surface with the front of t...

Page 41: ...epresentative to order new batteries Batteries must be disposed of responsibly Refer to your local regulations for disposal requirements Never dispose of batteries in a fire Batteries may explode when exposed to flame Do not open or modify the battery or batteries in any way Released electrolyte is harmful to the skin and eyes and may be extremely toxic Determine if the battery is inadvertently gr...

Page 42: ...small amount of arcing may occur when connecting an EBM to the UPS This is normal and will not cause shock Insert the EBM cable into the UPS battery connector quickly and firmly 3 Plug the EBM cable s into the battery connector s 4 Verify that the EBM connections are tight and that adequate bend radius and strain relief exist for each cable 5 Connect the battery detection cable s to the connector ...

Page 43: ...ectrical or electronic equipment WEEE in the trash For proper disposal contact your local recycling center 8 Troubleshooting The C500 G2 is designed for durable automatic operation and also to alert you whenever potential operating problems occur Usually the alarms shown by the control panel do not mean that the output power is affected Instead they are preventive alarms intended to alert the user...

Page 44: ...ual time to shutdown may vary significantly this depends on the UPS load and number of Extended Battery Modules EBMs No battery Fault Red LED is Flash 1 beep every 1 second Code A011 The batteries are disconnected Verify that all batteries are properly connected If the fault persists contact your service representative The UPS does not provide the expected backup time The batteries need charging o...

Page 45: ...tart the UPS If the condition continues to persist contact your service representative ON Maintenance Bypass Bypass Orange LED is on Code A072 UPS was manually commanded to switch to bypass and will remain in bypass until commanded out of bypass Check the maintain bypass switch status In HE Mode Line green LED is on Code E063 The UPS is on bypass while operating on the High efficiency setting The ...

Page 46: ...ted abnormally low impedance placed on its output and considers it a short circuit Remove all output loads Turn off the UPS Check UPS output for possible short circuit Ensure short circuit is removed before turning on again Fan Failure Fault Red LED is flash 1 beep every 1 second Code A085 Indicates that the fan could not operate normally Check fans of UPS BUS Over Voltage Fault Red LED is On Beep...

Page 47: ...e load Inverter Softstart Fail Fault Red LED is On Beep continuous Code F034 Indicates that the inverter could not soft start successfully Contact your service representative Charger Fail Fault Red LED is flashing 1 beep every 1 second Code A015 Indicates that the UPS has confirmed the charger has failed The UPS turns off the charger until the next power cycle Contact your service representative B...

Page 48: ... 1 beep every 1 second Code A0E9 Parallel system UPS mode not consistent through configuration i e normal converter HE are different Check UPS OP mode set OP mode be the same Rated power difference Fault Red LED is flash 1 beep every 1 second Code A0EA Power rating between individual ups in parallel are different Ensure all power ratings within the parallel are the same HE in parallel Fault Red LE...

Page 49: ...long backup time 10KS UPS 10000VA 10000W RT standard 6K UPS 6000VA 6000W RT standard 10K UPS 10000VA 10000W RT long backup time 6KS UPS 6000VA 6000W RT long backup time 10KS UPS 10000VA 10000W Table 2 Extended Battery Module model list Model Configuration Battery voltage For power ratings Tower EBM Tower 192Vdc 6000 10000VA Tower EBM Tower 240Vdc 6000 10000VA RT EBM RT 192Vdc 6000 10000VA RT EBM R...

Page 50: ...16 2 BAT 84 6 220 589 487 Tower EBM 20 2 BAT 102 220 589 487 RT standard 6K UPS 13 438 86 2 573 RT standard 10K UPS 14 7 438 86 2 573 RT long backup time 6KS UPS 13 1 438 86 2 573 RT long backup time 10KS UPS 15 438 86 2 573 RT EBM 16 BAT 45 4 438 129 593 RT EBM 20 BAT 54 6 438 129 593 Table 4 Electrical input Nominal frequency 50 60Hz auto sensing Frequency range 40 Hz 70 Hz 60 rated load 45 Hz 5...

Page 51: ...S Tower 10K 10KS RT 10K 10KS Table 6 Electrical output All models Normal mode Battery mode Voltage regulation 1 1 Efficiency 98 High Efficiency mode 95 93 Frequency regulation Sync with line 10 of nominal line frequency outside this range 0 1 of auto selected nominal frequency 0 1 of auto selected nominal frequency Nominal output 208V 220V 230V 240V 250V voltage configurable 6000 10000VA 6000 1000...

Page 52: ...ations IEC EN 62040 1 IEC EN 62040 2 IEC EN 62040 3 IEC 60950 1 EMC Emissions IEC 61000 3 2 3 12 IEC 61000 3 3 3 11 EMC Immunity IEC 61000 2 2 IEC 61000 4 2 Level 4 IEC 61000 4 3 Level 3 IEC 61000 4 4 Level 4 also on signal ports IEC 61000 4 5 Level 4 Criteria B IEC 61000 4 6 Level 3 IEC 61000 4 8 Level 4 IEC 61000 4 11 For output cable 10m Agency markings CE Operating temperature 0 40 full load n...

Page 53: ...ee valve regulated lead acid with minimum 3 year float service life at 25 C 77 F Lifetime is reduced above 30 C Monitoring Advanced monitoring for earlier failure detection and warnings Battery port External ANEN SA30 connector on power module for connection to EBM EBM battery cable length 100cm for tower models 50cm for RT models Table 10 Communication options Communication bay Available independ...

Page 54: ...power Load Devices or equipment connected to the UPS output HE mode Operating mode in which the load is supplied directly by the AC source if it is within the tolerances defined by the user This mode reduces the consumption of electrical power Manual bypass Rotary switch controlled by the user used to connect the loads directly to the AC source Transfer of the load to the manual bypass enables UPS...

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