TM
Connecting Faxes
Quick Guide
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www.talkswitch.com
Option 3 : Automatic Detection via the Auto Attendant
The Auto Attendant must answer all incoming calls with your pre-recorded message. It will listen for a CNG tone to see if the
call is an incoming fax or a human. If the call is a fax, it is routed to the fax machine, otherwise the call is treated as if it was
a human.
You must create an Auto Attendant to use this method.
Before
installing TalkSwitch, both phones and faxes are
on dedicated lines.
After
installing TalkSwitch, all incoming calls are answered by the
auto attendant. The auto attendant then directs the call to the fax or
local phone extensions.
Auto Attendant
What Option Do You Prefer?
Option
Complete This Step Only
Option 1 : Dedicated Fax Line . . . . . . . . . . . . . . . . . . . . . . . . .Step 2
Click Here
Option 2 : Distinctive Ring . . . . . . . . . . . . . . . . . . . . . . . . . . . .Step 3
Click Here
Option 3 : Automatic Detection via the Auto Attendant . . . . . .Step 5
Click Here
2. Dedicated Fax Line
Connect the fax machine directly to the
incoming fax line. The remaining
incoming lines can be connected to
TalkSwitch via jacks L1 to L4. The local
phone extensions are connected to jacks
E1 through E8.
Remember, TalkSwitch 24 units only have
2 incoming lines and 4 local extensions,
so incoming lines are connected to jacks
L1 and L2, and local phone extensions to
E1 through E4.
Fax Machine
connected directly to an incoming line.
Incoming Lines
connected to TalkSwitch to
be shared among internal extensions.
TalkSwitch 48 with dedicated fax line.
Advantages:
Calls are automatically handled for you, no distinctive ring, no listening to ring patterns.
Incoming phone lines are shared between all phones and faxes making better use of your resources.
Disadvantages:
Older fax machines do not emit a CNG tone, therefore the auto attendant can not detect them as an incoming fax.
If your auto attendant volume is set too high, or if your telephone lines are noisy, the auto attendant may have difficulty detecting the incoming
CNG tone, and therefore not route the call to the fax machine.
