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Mobile Defender User Guide
Page 3
1.1
Getting Started
Review your Welcome email sent from
that contains information
for setting up your services and logon information to access your Caretrak Portal &
Alerts. If you did not receive your Welcome email, please check your email Junk
folder and ensure that
is on your approved sender list
Remove the device and components from the packaging
Place the device on the neck lanyard (if desired)
Release connectors on the lanyard (lightly push side clasps for each connector)
Loop through the lanyard holes on the device
Reconnect connectors on the lanyard
Plug power adapter into the charging cradle and an electrical outlet
Place device on charging cradle for 24 hours before first use
Place or wear device in an unobstructed area for approximately 30 minutes before
first use
Complete an initial test call by pushing SOS button until it vibrates.
The call will take
approximately 30 seconds to 1 minute to complete
Setup your Caretrak Portal to send alerts to your contacts. See section 1.12 Caretrak
Portal Overview
Please review the terms and conditions included this guide and available at
caretrak.ca/terms. By using the device or services you agree to be bound by these
terms.
For any questions or inquiries, please call Caretrak Support at 1-855-333-3381