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Mobile Defender User Guide 

 

  

Page 16 

 

date applicable to such Device.  If a defect exists, Evolution Wireless may exchange the Device with a new replacement product or a product which has 

been manufactured from new or serviceable used parts and is at least functionally equivalent to the original Device.  The warranty is rendered null and 

void with respect to any Device that has been modified in any way, has been used in a way contrary to the instructions provided or if customer is in breach 

of the customer end user agreement. Within the limited warranty period, Evolution Wireless will, at its sole option, repair or replace any such returned 
Devices or components therein that fail in normal use.  Such repairs or replacement will be made at no charge to customer for parts and/or labor.  The 

warranty does not apply to, (i) cosmetic damage, arising out of ordinary use, such as scratches, nicks and dents; (ii) consumable parts, such as batteries, 

unless (a) Device damage has occurred due to a defect in materials or workmanship, or, (b) battery failure; (iii) damage caused by accident, abuse, misuse, 

water, flood, fire, or other acts of nature or external causes; (iv) damage caused by service performed by anyone who is not authorized by Evolution 

Wireless, Inc.; or (v) damage to a product that has been modified or altered in any way.  Evolution Wireless, Inc., reserves the right to refuse warranty 

claims against its Devices that are obtained and/or used in contravention of the laws of any country. 

Indemnification:

 

IF ANYONE OTHER THAN YOU (INCLUDING ANYONE WHO MAY USE THE PRODUCTS), ASKS EVOLUTION WIRELESS OUR  EVOLUTION WIRELESS’ 
AGENTS, EMPLOYEES, SUBSIDIARIES, OR AFFILIATES TO PAY FOR ANY HARM OR DAMAGES (INCLUDING PROPERTY DAMAGE, PERSONAL INJURY 
OR DEATH, OR INVASION OF PRIVACY OR ANY SIMILAR TORT) CONNECTED WITH OR RESULTING FROM (i) A BREACH OF THIS AGREEMENT OR A 
FAILURE  OF  THE  PRODUCTS,  (ii)  EVOLUTION  WIRELESS’  NEGLIGENCE,  (iii)  ANY  OTHER  IMPROPER  OR  CARELESS  ACTIVITY  OF  EVOLUTION 
WIRELESS IN PROVIDING THE PRODUCTS, OR (iv) A CLAIM FOR INDEMNIFICATION OR CONTRIBUTION, YOU WILL PAY US (A) ANY AMOUNT WHICH 
A COURT ORDERS US TO PAY OR WHICH WE REASONABLY AGREE TO PAY, AND (B) THE AMOUNT OF OUR REASONABLE LEGAL FEES AND ANY 
OTHER  LOSSES  OR  COSTS  THAT  WE  MAY  PAY  IN  CONNECTION  WITH  THE  HARM  OR  DAMAGES  EVEN  AFTER  THE  TERMINATION  OF  THIS 
AGREEMENT. 

AS NOTED ABOVE, YOU ALSO AGREE TO INDEMNIFY EVOLUTION WIRELESS FOR ANY FEES OR FINES IMPOSED UPON EVOLUTION WIRELESS IN 
CONNECTION WITH ANY FALSE ALARMS RESULTING FROM THE PRODUCTS YOU ARE USING OR USED. 

No Other Warranties 

EVOLUTION WIRELESS MAKES NO GUARANTEE OR FURTHER WARRANTY OF ANY KIND WITH RESPECT TO THE PRODUCTS UNDER THIS 
AGREEMENT. 

Governing Law:

 

The Terms shall be construed, interpreted and enforced in accordance with, and governed by, the laws of the Province of Ontario and the federal laws 
of Canada applicable therein. 

Arbitration:

 

Except as regarding any action seeking equitable relief, including without limitation for the purpose of protecting Evolution Wireless’ confidential 
information or intellectual property rights, in the event that any dispute shall occur or any question shall arise between you and Evolution Wireless 
regarding the  interpretation  of  any  of  the  provisions of these  Terms, or  any  dispute  resulting  from  the Products,  shall  be  resolved by  arbitration 
pursuant to the 

Arbitrations Act, 1991

 (Ontario) and the decision shall be final and binding.  Any award by the arbitrator shall be the sole and exclusive 

remedy of the parties.  The parties hereby waive all rights to judicial review of the arbitrator's decision and any award contained therein.  Each party 
shall bear the burden of its own legal fees incurred in connection with any arbitration proceedings. 

Contact Information

:  

If you have any questions or concerns regarding these Terms please contact:  

Customer support: 1-855-333-3381 
Email: [email protected]

 

 

Assignees and Subcontractors:

 

Evolution Wireless may transfer or assign this Agreement to any other service provider, or other entity. Upon assignment to another service provider, Evolution Wireless 
will be relieved of any further obligations hereunder. You may not transfer or assign this Agreement without Evolution Wireless’ written consent. 

General Contract Provisions:

 

These Terms constitute the entire agreement between you and Evolution Wireless with respect to the subject matter herein contemplated and cancels and supersedes any 
prior  understanding,  negotiations  and  discussions,  written  or  oral.  The  information  in  this  document  is  subject  to  change  without  notice  and  does  not  represent  a 
commitment on the part of Evolution Wireless. No warranty or representation, either expressed or implied, is made with respect to the quality, accuracy, or fitness for any 
particular purpose of this document. Evolution Wireless reserves the right to make changes to the content of this document and in no event will Evolution Wireless be 
liable for direct, indirect, special, incidental, or consequential damages arising out of the use or inability to use this document, even if advised of the possibility of such 
damages.  The section headings used herein are for convenience only and shall be of no legal force or effect.   Any provision of the Terms which is found to be invalid or 
null, shall not affect the remaining provisions, which shall continue to have full effect and shall be interpreted as if such invalid or nullified clause had never been written.  

 

Last updated: February 26, 2015 

 These Terms are subject to change.  Any changes will be immediately reflected on our website.   

 

 
 
 

Summary of Contents for Mobile Defender

Page 1: ...Caretrak Mobile Defender User Guide Terms and Conditions Version 1 0 ...

Page 2: ... 6 1 6 Emergency SOS Button 7 1 7 Answering Inbound Calls 7 1 8 Ending Calls 7 1 9 Important Information 7 1 10 Product Specifications 8 1 11 Limited Product Warranty 9 1 12 Caretrak Portal Alerts Overview 10 1 13 Terms and Conditions 12 What s Included in the box Caretrak Mobile Defender device Charging cradle USB cable AC power adapter Neck lanyard Clip on carrying case ...

Page 3: ...nyard holes on the device Reconnect connectors on the lanyard Plug power adapter into the charging cradle and an electrical outlet Place device on charging cradle for 24 hours before first use Place or wear device in an unobstructed area for approximately 30 minutes before first use Complete an initial test call by pushing SOS button until it vibrates The call will take approximately 30 seconds to...

Page 4: ... 1 2 Buttons Indicators 1 Speaker 2 Emergency Button 3 Power Status LED 4 Cellular Status LED 5 GPS Status LED 6 Bluetooth Status LED 7 Microphone 8 Power Button 9 Lanyard Holes 10 SIM Card Compartment 11 Battery Charging Contacts Side ...

Page 5: ...r button on the right side do not hold down If the device is Off the Power LED will flash once in Red If the device is On the Power LED in Red AND Cellular LED in Yellow will flash Low Battery The Power LED will turn RED when battery is at or below 30 Place it in the cradle to re charge the device takes approximately 3 4 hours Cellular LED LED On Blinking Quickly Once every second Blinking Slowly ...

Page 6: ...s coverage in the area it is being used 1 5 Power On Off Right Side Power On Press and hold the power button for 3 seconds Device will vibrate upon startup GPS and Cellular LED s will begin to flash within 10 seconds Device will attempt to connect to the GPS and cellular networks The device will automatically turn on when placed in the charger When taken off it will remain on Power Off Press and h...

Page 7: ...rvice plan that you selected for the number of minutes included 1 8 Ending Calls The Mobile Defender allows you to end a call by simply pushing the SOS button This will disconnect the call immediately 1 9 Important Information As with all GPS location services it may not always be possible to determine and provide your current location Multi level buildings parking garages obstructions and dense u...

Page 8: ...evice and services 1 10 Product Specifications Dimensions 68mm x 46mm x 18mm Weight 59g Connectivity 2G GSM 3G 850 900 1800 1900 MHz Location services GPS Global Positioning System Audio Full duplex speakerphone with 90 dB with variance of 10 up to 5 feet from device LimiBattery Rechargeable lithium ion up to 48 hour battery life may vary due to cellular and GPS coverage talk time and other enviro...

Page 9: ...ed warranty period Evolution Wireless will at its sole option repair or replace any such returned Devices or components therein that fail in normal use Such repairs or replacement will be made at no charge to customer for parts and or labor The warranty does not apply to i cosmetic damage arising out of ordinary use such as scratches nicks and dents ii consumable parts such as batteries unless a D...

Page 10: ... Contact Setup Accessing the Portal Go to https caretrak reliatrac com or access from the caretrak ca main site Logon with the username and password sent in your Welcome email You can access from any computer tablet or smartphone Username Email address of your Caretrak account Temporary Password Sent in your Welcome email You may also select Forgot Password and it will be sent to your email addres...

Page 11: ...s tab and select deselect contacts to receive alerts at any given time Ensure that you select the checkbox in order to send alerts Naming Your Device You can assign a name to your device by clicking on the notepad icon Enter your selected name and click the notepad icon again Device ID and Phone Number The Device ID and phone of your Mobile Defender are shown on the Devices tab This is the phone n...

Page 12: ...ns hereunder Important Notes About Using the Products The Devices are not medical devices and the Products are not meant to be a substitute for medical care and attention It is your responsibility to assess whether the Products are appropriate based on your medical condition general health and lifestyle It is also your responsibility to assess whether the Products are appropriate given the network...

Page 13: ...tificial or recorded voice or via text or email messages sent to a wireless device If your wireless provider charges you for text or email messages you are responsible for any such charges You agree that when you provide us with a wireless phone number that we are authorized to send you service related text messages and service related questions about your device and service experience during the ...

Page 14: ...on Evolution Wireless reasonably deems justifiable to warrant suspension or termination It is your responsibility to maintain the account in good standing and to otherwise notify the Device User s when the account status is or may be in jeopardy and or the Services may be terminated or interrupted Evolution Wireless Right to Change the Agreement and your Associated Rights We may change any terms c...

Page 15: ...H ANY APPLICABLE LAW OR OTHER FAULT WE DO NOT GUARANTEE YOU UNINTERRUPTED SERVICE OR COVERAGE WE CANNOT ASSURE YOU THAT IF A CALL IS PLACED THAT RESPONDERS WILL BE SUMMONED OR THAT YOU WILL BE FOUND EVOLUTION WIRELESS MAKES NO WARRANTY EXPRESS OR IMPLIED OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE SUITABILITY ACCURACY SECURITY OR PERFORMANCE REGARDING ANY PRODUCTS AND IN NO EVENT SHALL ...

Page 16: ...verning Law The Terms shall be construed interpreted and enforced in accordance with and governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein Arbitration Except as regarding any action seeking equitable relief including without limitation for the purpose of protecting Evolution Wireless confidential information or intellectual property rights in the eve...

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