Cantel Medical MEDIVATORS CER OPTIMA, User Manual

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Troubleshooting Guide
Problem Cause Corrective Action
Rinse alarm triggered Water valve is closed Open water valve
Main water pressure is low Increase water pressure to 40 – 60 psi
Water filters clogged Replace filters
Water hose is kinked Remove kink
Inlet valve screen is plugged Clean screen
Float tower is covered Uncover float tower
Drain solenoid is leaking Contact MEDIVATORS Customer Support for
replacement/repair.
Water solenoid is defective Contact MEDIVATORS Customer Support for
replacement/repair.
Float sensor is defective Contact MEDIVATORS Customer Support for
replacement/repair.
Reprocessor stops in mid cycle Fluctuation in power source voltage Call facility maintenance
Power cord is not securely connected Ensure power cord is securely in place
Alarm is activated Refer to section regarding alarm
HLD lost through overflow drain Machine not level overflow drain Adjust the machine’s leveling feet
Float tower is covered Ensure nothing is covering or wrapped
around the float tower
Defective float sensor Contact MEDIVATORS Customer Support for
replacement/repair.
Water runs through the overflow Float tower is covered and the Uncover the float and level the machine using the
or overflows the basin machine is not leveled leg stands
Machine not level Level the machine
Float sensor defective Contact MEDIVATORS Customer Support for
replacement/repair
HLD reservoir is overfilling Waste drain hose is sitting higher Lower the drain hose below drain connection on the back of
or than the drain the machine
Water is left in basin after rinse cycle Drain hose has a kink Remove kink
Drain screen is plugged Clean drain screen and ensure drain is not blocked
Basin is not draining fast enough Contact MEDIVATORS Customer Support for
replacement/repair
Mother board not activating rinse Contact MEDIVATORS Customer Support for
drain solenoid replacement/repair
Drain solenoid coil is defective Contact MEDIVATORS Customer Support for
replacement/repair
Drain solenoid is not draining fast enough Contact MEDIVATORS Customer Support for
replacement/repair