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Troubleshooting

4

7-4

Problem 5:

Printer is still warming up.

Solution:

Immediately after the printer is switched on, it cannot print because it
needs a several seconds to warm up. After switching on the printer, you
must wait for the Online lamp to light and remain on.

Cannot Install Windows Printer Driver

Problem 1:

Incorrect CD-ROM mounted.

Solution:

Mount the User Software CD-ROM provided with the printer.

Problem 2:

User Software CD-ROM is damaged.

Solution:

Call for service and request a new installer CD-ROM. You can also
download the driver from the Canon Home Page (http://www.canon.com/).

Problem 3:

Windows operating system is unstable.

Solution:

If Windows displays a system error message such as “General Protection
Fault” or “Illegal Operation”, the computer system has become unstable.
Confirm the problem with the system and try to install again.

Problem 4:

Installation does not complete successfully.

Solution:

Delete the Printer icon then try to install again. (

Æ

Setup Guide)

Cannot Install Macintosh Driver

Problem 1:

Incorrect CD-ROM mounted.

Solution:

Mount the User Software CD-ROM provided with the printer.

Problem 2:

Provided User Software CD-ROM is damaged.

Solution:

Call for service and request a new installer CD-ROM. You can also
download the driver from the Canon Home Page (http://www.canon.com/).

System Does Not Recognize the Printer

Problem 1:

Interface cable is disconnected.

Solution:

If the printer is connected via the USB or IEEE1394 port, check the cable
connections at the printer and the computer. (

Æ

Setup Guide)

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Summary of Contents for W8200

Page 1: ......

Page 2: ... an authorized Canon representative Canon is not responsible for any damages direct or indirect arising from or related to the use of this printer Trademarks Canon and the Canon logo are trademarks of Canon Inc Microsoft Windows Windows NT and MS DOS are registered trademarks of Microsoft Corporation in the United States and or other countries Apple AppleTalk EtherTalk LocalTalk and Macintosh are ...

Page 3: ...ng Setting up the printer Loading paper Confirming printer operation Installing the printer driver TCP IP USB IEEE1394 connection NETWORK CONNECTIONS Network Guide TCP IP detailed settings NetWare settings AppleTalk settings Ver 1 00 MMCD QH7 0925 C o p yrig htC A N O NIN C 2003A llR ig h tsR eserved M ad einJap an DETAILS ABOUT USING THE PRINTER User s Guide Operation panel function Media that ca...

Page 4: ...round the printer z Failure to follow these instructions could lead to mistakes in the use of printer and result in minor injury or serious damage to the printer Always remember and follow the guidelines and advice described under this heading to ensure safe use of the printer z Instructions and guidelines for operation of the printer provided under this heading describe restrictions and other imp...

Page 5: ... is an acronym for Graphic Arts Language with Raster Operations a printer language of creating raster images Legal Notice It is illegal to reproduce currency bills negotiable securities and other documents prohibited by law Reproduction of such items may be subject to criminal prosecution It is illegal to reproduce legal certificates licenses travel tickets and certain public and private documents...

Page 6: ... harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate...

Page 7: ...rie et Sciences Canada International ENERGY STAR Program As an ENERGY STAR Partner Canon Inc has determined that this product meets the ENERGY STAR guidelines for energy efficiency The international ENERGY STAR Office Equipment Program is a global program that promotes energy saving through the use of computers and other office equipment The program backs the development and dissemination of produ...

Page 8: ...his printer and do not use this power cord with any other electrical device z To avoid a fire or serious electrical shock caused by a short circuit avoid damaging the AC adapter cord or the power cord Never attempt to modify the power cord in any way Never apply force to the cord by pulling on it and never place a heavy object on the power cord z To avoid a fire or serious electrical shock connect...

Page 9: ...ter on a flat stable surface that is safe from sudden shocks or strong vibrations to ensure that it will not fall z To avoid damage to the printer which could result in a fire or electrical shock place the printer in a location where it is not exposed dust direct sunlight high temperature or high humidity Use the printer location in an environment where temperature and humidity are within the rang...

Page 10: ...pply Always grip the plug to remove it from the power supply z To avoid a fire or electrical shock do not use an extension cord z To prevent fire or electrical shock never use a power supply source other than the one rated for the printer in the country where you purchased the printer AC 100 240 V 50 60 Hz TCleaning the Printer z To avoid minor burns or minor injury from moving parts before cleani...

Page 11: ...ps or any type of liquid container especially containers of flammable liquids which could fall accidentally into the printer z To avoid possible personal injury never touch the cutter blade while the cutter blade is removed from the printer z To prevent a fire hazard or dangerous electrical shock if a foreign object falls or a liquid spills into the printer press the Power button immediately to sw...

Page 12: ... Printer Off 1 10 Setting the Printer Online and Offline 1 11 Setting the Printer Online 1 11 Setting the Printer Offline 1 12 Chapter 2 Print Media You Can Use Print Media That Can Be Used 2 2 Types of Print Media 2 2 Paper Sizes 2 5 Printing Area 2 7 Handling Print Media 2 7 Loading Roll Media 2 8 Selecting the Media Source 2 8 Loading the Roll Media 2 9 Selecting the Roll Media Type 2 18 Loadin...

Page 13: ...ling a Foreground Print Job 4 12 Viewing Help 4 13 Opening Help 4 13 Chapter 5 Using the Operation Panel What s On the Operation Panel 5 2 Reading the Display 5 2 Using the Operation Panel Buttons 5 4 Reading Operation Panel Lamps 5 6 Function Menus 5 7 Printer Function Priorities 5 7 Menu Flow Summaries 5 7 How to Perform Menu Settings 5 8 Making Settings 5 8 Menu Settings Summary Tables 5 10 Mai...

Page 14: ...o Not Match Print Job Content 7 11 Colors Wrong 7 11 Other Problems 7 12 Message Is Displayed 7 13 Removing Paper Jams 7 19 Removing a Roll Media Jam 7 19 Removing a Cut Sheet Jam 7 28 Checking the Print Status 7 31 Cleaning the Printhead 7 33 Types of Printhead Cleaning 7 33 Printhead Cleaning Procedure 7 33 Aligning the Printhead 7 35 Adjusting Amount of Media Feed 7 38 Reducing the Amount of Cu...

Page 15: ...sion 8 7 Uninstalling the Software 8 8 Deleting Old USB IEEE1394 Printer Drivers 8 8 Uninstalling the Printer Driver 8 10 Uninstalling GARO Status Monitor 8 11 Uninstalling an LPR Port 8 11 Uninstalling the GARO Device Setup Utility 8 12 Specifications 8 13 Index 8 16 ...

Page 16: ...xiv ...

Page 17: ...1 Before Using the Printer This section describes printer parts and procedures you should know before you use the printer ...

Page 18: ...h filter c Tray Used to feed cut sheets and to receive printed output from the printer Open to load roll media Æ P 2 9 d Roll media tray Holds the roll holder and roll media Pull out to load roll media Æ P 2 10 e Output Stacker A cloth tray to hold printed media output from the printer f Stand A stand mounted on four casters to support the printer main unit The output stacker or optional Media Tak...

Page 19: ...the printer operation panel i Lift handles Grasp the handles provided on the left and right side to lift or move the printer j Roll media window Allows you to visually check the amount of media remaining on the roll TBack View a LINK lamp Located on the left side of the port indicates the communication status of the LAN Lights green for a 100Base connection or lights yellow for a 10Base connection...

Page 20: ...a Guide rail An important part for the movement of the carriage b Carriage rail Provides the path for the carriage as it moves from side to side c Paper restraint Required for media and paper output in the paper path d Platen Supports the paper from below while the printhead moves from side to side on the surface of the paper during printing e Paper release lever Releases the media in the paper pa...

Page 21: ...s important part is not installed before shipping so you must install it before you can use the printer Æ Setup Guide d Printhead lock lever This lever locks and holds the printhead lock cover in place Open to install the printhead Æ Setup Guide e Printhead height adjustment lever Lever used to adjust the height of the printhead For high quality printing the lever position must be adjusted for the...

Page 22: ...n this lever to unlock the roll media tray so you can draw it out of the printer d Roll holder Used when loading roll media in the printer e Paper guide An important part in the media feed path When loading roll media pass the sheet between the paper guide Æ Setup Guide f Roll release lever Releases the pressure of the paper guide on the media in the paper path Use this lever when loading roll med...

Page 23: ...tall all the ink tanks before you can use the printer g Bk Ink Tank Cover h PC Ink Tank Cover i C Ink Tank Cover j PM Ink Tank Cover k M Ink Tank Cover l Y Ink Tank Cover The ink tank covers protect the tanks and lock them in place To replace an ink tank on the operation panel select Rep Ink Tank from the MAIN MENU to release the right cover Open the right cover then raise the ink tank cover a g h...

Page 24: ...ing on this lever move the slide holder to the left d Take up mode switch Switches the take mode between automatic and manual e Take up switch Switches media take up on and off when the take up mode switch is set for manual f Sensor unit Senses the presence of the print media When the take up mode switch is set for automatic and a sheet of media blocks this sensor the take up operation starts a b ...

Page 25: ...sage lamp flash for a few seconds while the printer warms up After the printer has warmed up if media is loaded in the printer the Online lamp lights and remains on and Online is displayed The printer is ready to print If no print media is loaded in the printer when the printer is switched on Offline is displayed and the printer waits for you to load media in the printer The Message lamp flashes w...

Page 26: ... media Leaving the roll media at the standby position for a week or longer could cause the media to deteriorate 1 Check the display to make sure that a print job is not in progress If you see an error message displayed follow the procedure to correct the problem and make sure the print job has completed If a print job is in progress wait for the print job to complete before switching off the print...

Page 27: ...nter does not receive print data for more than 20 minutes or if the operation panel is not pressed the printer automatically enters the sleep mode to conserve power As soon as the printer receives print data or if a button on the operation panel is pressed the printer leaves the sleep mode The printer requires about 5 seconds to return to full operation Setting the Printer Online Follow this proce...

Page 28: ...ter offline 1 Press the Online button The Online lamp goes off When the Online lamp goes off the printer is offline z Pressing the Online button repeatedly cycles the printer through three modes in this order Online Offline MAIN MENU Enter Cancel Cut Sheet Roll Media Paper Source Data Message Power Online ...

Page 29: ...2 Print Media You Can Use This chapter describes the types of print media that can be used and how to load each type ...

Page 30: ...ia package Types of Print Media The types of paper and other print media are described below TPlain Paper Inexpensive paper for use Suitable for printing monochrome proofs and low density color images z Compared to other types of media the stability of plain paper is slightly less because it is more susceptible to change by temperature and humidity z You can also use plain cut sheet copy paper 64 ...

Page 31: ...t possible quality TPhoto Glossy Paper Best quality paper with a high degree of white and extremely high gloss finish making it ideal for photographs Realizes the best reproduction of photographic images shot with traditional silver halide film TPhoto Semi Glossy Paper High quality semi gloss paper with a subdued degree of white Ideal for subduing surface light reflections when you want to give a ...

Page 32: ...play outdoors for short periods The reverse side is coated with adhesive making this paper easy to paste on bulletin boards TBack Light Film White translucent film ideal for displays that use electric backlighting Use a pigment printer to print on the front side of this paper for best results You can achieve a lighting effect in the day time even without backlighting TFlame Resistant Cloth A polye...

Page 33: ...m 44in Name Size Width ISO A0 841 0 x 1189 0mm 33 11 x46 81 in ISO A1 594 0 x 841 0 mm 23 39x 33 11 in ISO A2 420 0 x 594 0 mm 11 69 x23 39 in ISO A3 329 0 x 483 0 mm 12 95x 19 02 in ISO A3 297 0 x 420 0 mm 11 69 x16 54 in ISO A4 210 0 x 297 0 mm 8 27 x11 69in ISO B0 1000 0 x1414 0 mm 39 37 x 55 68in ISO B1 707 0 x 1000 0mm 27 83x 39 37 in ISO B2 500 0 x 707 0 mm 19 69x 27 83 in ISO B3 353 0 x 500...

Page 34: ... 8 x 990 6 mm 27 x 39 in ARCHD 609 6 x 914 4 mm 24 x 36 in ARCHC 457 2 x 609 6 mm 18 x 24in ARCHB 304 8 x 457 2 mm 12 x 18 in ARCHA 228 6 x 304 8 mm 9x 12in DINC0 917 0 x 1296 0mm 36 10x 51 02 in DINC1 648 0 x 917 0 mm 25 51x 36 10 in DINC2 458 0 x 648 0 mm 18 03x 25 51 in DINC3 324 0 x 458 0 mm 12 76x 18 03 in DINC4 229 0 x 324 0 mm 9 02 x12 76in Poster20 x30 508 0 x 762 0 mm 20 x 30 in Poster30 ...

Page 35: ...and Print Area feature in the printer driver the top and bottom margins should be set for the minimum settings in order to maximize the print area For more details refer to the printer driver Help Handling Print Media For details about handling and storing print media please refer to the instructions provided with the media package 20mm 0 8 in 23mm 0 9 in 5mm 0 2 in 5mm 0 2 in ...

Page 36: ... does not match the type of roll media loaded in the printer this could cause poor print quality z Store unused roll media and other media in the original package Store the package in a cool dry location that is not exposed to direct sunlight z To prevent jams never open the roll media tray during printing z If you switch the printer off with the roll media set do not pull out the roll media tray ...

Page 37: ...ere are any cut sheets or other paper output in the tray remove them first z Before changing to a larger media size open the upper cover and clean the interior of the printer to ensure that the entire platen is clean Æ P 6 11 z For more details about the type of roll media that can be loaded in the printer refer to Print Media That Can Be Used Æ P 2 2 1 Open the tray Open Roll Tray is displayed If...

Page 38: ...s media remaining on the roll rotate the roll holder in the direction of the arrow in the illustration to take up the media 4 Remove the roll holder remove the holder stopper then remove the media To remove the holder stopper pinch in the lever at the center then pull the holder stopper off Remove any remaining paper from the roll ...

Page 39: ...e roll media place it horizontally on a flat surface Roll media is heavy so to avoid personal injury or damage to the roll always carefully lay a roll flat on a table or other stable flat surface z Insert the roll holder all the way into the roll media until it is tight A gap between the roll holder and the end of the roll could cause poor feeding 6 Insert the holder stopper completely into the le...

Page 40: ...the tray If the roll media has unrolled turn the roll as you set it z When holding the roll holder grip it by the ring To avoid personal injury do not hold it by the shaft z While holding the roll holder avoid touching the media anywhere other than the leading edge of the media If you touch the surface of the media on the print side this could cause poor printing 8 Push in the roll release lever t...

Page 41: ...ttom surface of the paper guide has a finish to prevent slipping The roll media must pass over the top of the paper guide before it is inserted 10 Pull out a sufficient amount of roll media to ensure that it is straight and that the left and right edges of the sheet are parallel with the sides of the tray Pull out enough of the leading edge of the roll sheet so you can align its left and right edg...

Page 42: ...ng down on the center of the roll media turn the roll holder in the direction shown in the illustration below to remove all slack from the media 12 While pressing down on the roll holder pull the roll release lever forward to lock the paper guide ...

Page 43: ...o roll the leading edge of the media as far as the paper guide Turn the roll until approximately 1 2 mm of the leading edge of the roll media is visible below the paper guide 14 Close the roll media tray Push in the roll media tray completely Close Tray is displayed 15 Close the tray Roll Media Type is displayed 1 2mm ...

Page 44: ...ll Media Type setting If the Roll Media Type selection does not match the roll media loaded in the printer execute the procedures of Selecting the Roll Media Type Æ P 2 18 R o l l M e d i a T y p e H e a v y C o a t e d Media Name Roll Media Type Setting PlainPaper Plain Paper Coated Paper CoatedPaper Heavy Coated Paper Heavy Coated Glossy Paper GlossyPaper PhotoGlossy Paper Photo Glossy PhotoSemi...

Page 45: ...d that the special settings 1 to 5 be used when smudges and blots appear on the print density is too light while printing on one of the media types listed above The Special settings determine in 5 steps the amount of ink used on the surface of the media The higher the number in the range of 1 to 5 the greater the amount of ink used The setting may require testing and adjustment depending on the me...

Page 46: ...rect selection 1 Press the Online button twice to display MAIN MENU 2 Press or to select Roll Media Type then press 3 Press or to select the setting for the type of roll media then press Enter The selection is prefixed with an equals sign to indicate the roll media type that is selected z The amount of feed is finely adjusted for each type of media in order to achieve the best quality printing The...

Page 47: ...ackage in a cool dry location that is not exposed to direct sunlight z Simply pressing Paper Source on the operation panel alternately selects Roll Media or Cut Sheet If you select Cut Sheet by pressing Paper Source the roll media source automatically moves to the print standby position so the cut sheet can be set for printing After the cut sheet is printed the printer automatically returns to the...

Page 48: ...l media is loaded in the printer the roll media automatically retracts to the standby position and the printer enters the cut sheet mode z If the roll media is not to be used for a week or so open the roll media tray and take up the roll media until it is cleared from the paper guide Leaving the roll media at the standby position for a week or longer could cause a media misfeed ...

Page 49: ...pen the upper cover and clean the interior of the printer to ensure that the entire platen is clean Æ P 6 11 z For more details about the type of cut sheets that can be loaded in the printer refer to Print Media That Can Be Used Æ P 2 2 1 Open the upper cover z To avoid soiling your hands or damaging the printer never touch any part inside the printer unless instructed to do so 2 Raise the paper r...

Page 50: ...gned with the right side of the platen If the cut sheet is skewed this will cause an error If an error occurs remove the cut sheet and set it straight again z Suction through holes on the platen maintain the position of the paper on the platen Depending on the position of the media on the platen you may hear a slight whistling sound caused by these suction holes This is not abnormal z If you are c...

Page 51: ...Loading Cut Sheets 2 23 4 Lower the paper release lever 5 Close the upper cover Cut Sheet Type is displayed ...

Page 52: ...t does not match the Cut Sheet Type setting make the correct setting Æ Select the Cut Sheet Type P 2 26 z You should remove each sheet output to the output stacker one at a time C u t S h e e t T y p e H e a v y C o a t e d Media Name Roll Media Type Setting PlainPaper Plain Paper Coated Paper CoatedPaper Heavy Coated Paper Heavy Coated Glossy Paper GlossyPaper PhotoGlossy Paper Photo Glossy Photo...

Page 53: ...ts appear on the print density is too light while printing on one of the media types listed above The Special settings determine in 5 steps the amount of ink used on the surface of the media The higher the number in the range of 1 to 5 the greater the amount of ink used The setting may require testing and adjustment depending on the media in use and the content of the image z The media size is det...

Page 54: ...ed with an equals sign to indicate the cut sheet type that is selected z The amount of feed is finely adjusted for each type of media in order to achieve the best quality printing Therefore the size of the image and margins change slightly for each type of media z When you switch the type of media for printing you must also adjust the amount of media feed for the loaded media Æ Chapter 7 Adjusting...

Page 55: ... Æ P 2 30 Execute the print job Æ Chapter 3 Printing from Windows Chapter 4 Printing from a Macintosh After completing the special print job return the printhead height to its original setting and re align the printhead Æ P 2 30 z When adjusting the height of the printhead you must also align the printhead Otherwise the print job will not achieve the best results z When printing on glossy paper or...

Page 56: ...3 Open the upper cover z To avoid soiling your hands or damaging the printer never touch any part inside the printer unless instructed to do so z If the printhead height adjustment lever is dirty before continuing with this procedure wring out a damp cloth and use it to clean the printhead height adjustment lever ...

Page 57: ...se media set the lever to the down position a For printing on paper set the lever to the center standard position b For printing on thick paper or on paper that wrinkles easily set the lever to the up position c 5 Close the upper cover The carriage returns to the home position the Online lamp lights and the printer is ready to print c b a ...

Page 58: ... adjusting Printhead Height After the print job is finished especially before starting the next print with another type of media you must do the procedure to reset the printhead height adjustment lever to the center standard position Æ Adjusting Printhead Height P 2 27 After re adjusting the printhead height position you should once again use the operation panel to align the printhead Æ Aligning t...

Page 59: ... that the unit operates correctly z When using the Media Take up Unit the auto cut feature never cuts the media regardless of the Auto Cut setting on the MAIN MENU However if the Auto Cut setting in the printer driver is switched on the media will be cut Be sure to check this setting off before starting the print job z The Media Take up Unit cannot be used with cut sheets z Plain paper Glossy Film...

Page 60: ...U 2 Press or to display Take up Reel then press 3 Press or to display Enable then press Enter The selection is prefixed with an equals sign and the Media Take up Unit is ready to use Enter Cancel Cut Sheet Roll Media Paper Source Data Message Power Online M A I N M E N U T a k e u p R e e l T a k e u p R e e l E n a b l e ...

Page 61: ... the take up mode switch to Manual 2 If the output stacker is installed remove it from the stand Store the output stacker where it will not interfere with the sensors 3 While pressing down on the slide holder release lever a move the slide holder to the left Auto Manual Feed Forward a ...

Page 62: ...a are inserted completely into the media core z To ensure that the slide holder release lever c remains completely locked never grasp the slide holder lever when you press on the slide holder If the slide holder lever is only partially locked this could interfere with the operation of the Media Take up Unit z After pressing in firmly on the slide holder check the core to make sure that it does not...

Page 63: ... an equals sign to indicate the amount selected for feed to the Media Take up Unit 9 Holding the leading edge of the roll at its center align it with the right edge of the take up holder then with the sheet extended tape the center of the sheet to the center of the media core Enter Cancel Cut Sheet Roll Media Paper Source Data Message Power Online M A I N M E N U A u t o F e e d A u t o F e e d Y ...

Page 64: ...Print Media You Can Use 2 36 10 Taking care not to loosen the roll media tape the left and right edges of the sheet to the media core 11 Press to feed some slack into the roll media ...

Page 65: ...press and hold down the take up switch until the slack disappears z Allow the media core to turn for more than two rotations If the media is not taken up by at least two rotations repeat Steps 11 and 12 13 Press to feed some slack into the roll media Auto Manual Feed Forward ...

Page 66: ...inations above 15 Gently set the weight roll on the roll media slack z You must install the weight roll to avoid poor performance of the media take up unit z When positioning the weight roll be careful not to touch the media core to avoid turning the core and moving the left and right edges of the sheet out of position on the media core a a e b c d Corresponding Roll Media Size Weight Roll to Use ...

Page 67: ...ecute print jobs from the computer Removing Printed Media from the Media Take up Unit When the print job is finished follow the procedures below to remove the printed media from the Media Take up Unit 1 Press the Online button to display Offline Enter Cancel Cut Sheet Roll Media Paper Source Data Message Power Online Auto Manual Feed Forward Enter Cancel Cut Sheet Roll Media Paper Source Data Mess...

Page 68: ...all amount If you want to save the roll media that you are about to remove feed the roll media about one full turn of the roll 3 On the Media Take up Unit set the take up mode switch to Manual 4 Remove the weight roll from inside the roll media Auto Manual Feed Forward ...

Page 69: ...press or to display Yes then press Enter The roll media is cut z You must hold the trailing edge of the printed sheet while it is being cut If the sheet is cut without holding it the printed sheet will fall on the floor and the printed side may become soiled Enter Cancel Cut Sheet Roll Media Paper Source Data Message Power Online M A I N M E N U F o r c e C u t t i n g F o r c e C u t t i n g Y e ...

Page 70: ... onto the roll Tape the edge of the roll if required z Be careful not to damage the print surface of the media 9 While supporting the printed media with your hand press the slide holder release lever to the left then remove the printed roll media z To avoid poor media feeding the media core should remain installed when the Media Take up Unit is not in use Auto Manual Feed Forward ...

Page 71: ...o display MAIN MENU 2 Press or to display Take up Reel then press 3 Press or to display Disable then press Enter The selection is prefixed with an equals sign to indicate that the Media Take up Unit can no longer be used Enter Cancel Cut Sheet Roll Media Paper Source Data Message Power Online M A I N M E N U T a k e u p R e e l T a k e u p R e e l D i s a b l e ...

Page 72: ...Print Media You Can Use 2 44 ...

Page 73: ...3 Printing from Windows This chapter describes the basic procedures for printing from Windows ...

Page 74: ...tware applications If another application is processing data during printing this could cause loss of data during data transfer or cause the printer to temporarily pause during printing resulting in poor print quality z For more details about the printer driver refer to the printer driver online Help ÆP 3 5 Print Procedure 1 In the software application select Print from the File menu The Print win...

Page 75: ...any copies are required be sure to check the ink supply before starting the job If ink runs out during the print job you may lose the print job data To check the ink supply level in the Windows drive click the Main tab click the Status Monitor button then view the Printer Information However if you reinstall an ink tank that is nearly out of ink and use it this could cause the print quality to det...

Page 76: ...till processing press Online When Pause is displayed press Cancel for over 0 5 seconds The print job in progress is canceled 4 If the Data lamp goes off and you cannot cancel the print job then use GARO Status Monitor to cancel the print job 5 If the GARO Status Monitor is not installed hold down the Power button for 1 second or more until the Online lamp goes off and release it then switch the pr...

Page 77: ...s available to explain the functions and items of the printer driver Opening Online Help 1 In the Printer Properties window click the Help button The Help window opens z For more details about how to use the Help window please refer to your operating system manual ...

Page 78: ...Printing from Windows 3 6 ...

Page 79: ...4 Printing from a Macintosh This chapter describes the basic procedures for printing from a Macintosh ...

Page 80: ... in poor print quality z For more details about the printer driver refer to the printer driver Help Æ P 4 13 Selecting the Printer TMac OS 8 6 9 x With Mac OS 8 6 9 x use the Chooser to select the printer However if the printer is switched off or if the cable is disconnected the name of the printer will not appear in the list Be sure to check the status of the printer before starting a print job z...

Page 81: ...right list under Destination select the name of the selected printer If the printer is connected to a network make sure that the Active button for AppleTalk is clicked on 3 Close the Chooser window and click the OK button in the message window This completes the selection of the printer ...

Page 82: ...ed the name of the printer will not appear in the list Be sure to check the status of the printer before starting a print job An example using Mac OS X Ver 10 2 is described here The appearance and name of the icon is slightly different using Ver 10 1 1 Select the Finder then select Applications from the Go menu 2 Open the Utilities folder and open Print Center ...

Page 83: ...ect the name of the printer from the list then click the Add button z If the name of the printer is not displayed check the printer connection cable and make sure that the printer and network device are both switched on 5 If you want to set the printer as the default select the name of the printer in the Printer List then select Make Default from the Printers menu z The printer can now be selected...

Page 84: ...s z You should remove each sheet output to the output stacker one at a time z Before starting a print job on a very long sheet or a job where many copies are required be sure to check the ink supply before starting the job If ink runs out during the print job you may lose the print job data To check the ink supply level in the Mac drive click the Main menu click the Printer Information button then...

Page 85: ... can check their status or cancel them at any time Follow the procedures below to cancel a print job TMac OS 8 6 9 x 1 In the GARO Printer Extra folder installed on the hard disk click the GARO Printmonitor icon 2 Select the print job to cancel then click the Printing Paused button The print queue halts and shifts from the Sending status to the Send status A red mark is displayed on the right whil...

Page 86: ...4 Select Resume Printing from the File menu The printer re enters print mode and is ready for operation z If the print job data has already been sent to the printer the print job cannot be canceled After canceling a print job you should always select Resume Printing With the print queue halted the red mark will be displayed you cannot print ...

Page 87: ...ncel the print job hold down the Power button for 1 second or more until the Online lamp goes off and release it then after the printer switches off switch it on again If you switch off the printer all the print jobs received by the printer and currently in progress are erased completely You will need to restart any job you need to print TMac OS X An example using Mac OS X Ver 10 2 is described he...

Page 88: ...Print Center 3 Select the name of the printer from the Printer List then select Show Jobs from the Printers menu The queue list for the printer is displayed 4 Select the print job to cancel then select Delete Job from the Jobs menu The print job in progress is canceled ...

Page 89: ... on the printer operation panel is flashing indicating that the job is still in progress press and hold down the Online button to display Pause on the operation panel then press the Cancel button for over 0 5 second The print job in progress is canceled 6 If the Data lamp goes off and you cannot cancel the print job hold down the Power button for 1 second or more until the Online lamp goes off and...

Page 90: ... flashing indicating that the job is still in progress press and hold down the Online button to display Pause on the operation panel then press the Cancel button for over 0 5 second The print job in progress is canceled 3 If the Data lamp goes off and you cannot cancel the print job hold down the Power button for 1 second or more until the Online lamp goes off and release it then after the printer...

Page 91: ...hen open the PDF icon For Mac OS 8 x 9 x open the W8200DRV89_Us file in the OS89 folder For Mac OS X open the W8200DRVx_Us file in the OSX folder z Adobe Acrobat Reader is required to view the Help z For details about how to use Adobe Acrobat Reader please refer to the Adobe Acrobat Reader manual z You can copy the Help file to the hard disk This will allow you to view the Help at any time without...

Page 92: ...Printing from a Macintosh 4 14 ...

Page 93: ...5 Using the Operation Panel This chapter describes how to use the printer operation panel buttons and functions ...

Page 94: ...ttings Reading the Display The display indicates the current status of the printer TStandby Dye ink printer Pigment ink printer Line 1 The first line of the display indicates the current status of the printer Line 2 Dye or Pigment is displayed This indicates the dye ink printer or pigment printer respectively TPrint Job Processing Printing displayed in the first line tells you that the printer is ...

Page 95: ...equals sign indicates the current selection TMessage Display When a device requires attention the message lamp flashes and the printer stops In such a case you must correct the problem When a message is displayed to alert you that a device requires attention you can continue with the print job With the message lamp on press any button to switch off the warning display and the lamp z When a message...

Page 96: ... head cleaning and eject the media Pause Press and hold for over 0 5 seconds to cancel a paused job and eject the media c Button Offline With no media loaded press and hold for over 1 second to move the carriage to the left Menu display Press this button to display the previous items on the same level d Button Offline When roll media is loaded press to feed the media manually When a cut sheet is l...

Page 97: ...utton Press this button to switch the printer on and off Printer off Press to switch the printer on Printer on Press and hold for 1 second or more to switch the printer off i Online button Press this button to switch printer offline and online and to open the menu display Printer online Press to switch the printer to offline Printer offline Press to open the menu display Menu display Cancels the m...

Page 98: ...rint job Flashing A paused job is in the printer or the printer has received a print job that cannot be processed Off There are no jobs in the printer d Message lamp On A warning is displayed on the operation panel Flashing A error has occurred Off The printer is operating normally or the printer is switched off e Online lamp On The printer is online or the printer is processing a print job Flashi...

Page 99: ... to the previous or next item on the same level Press to move to the next level below Press to return to the previous level above Enter Press to execute functions TMain Menu Default G W Subnet Mask IP Address Information Language Ink Check Off Error MAC Address Ext Interface Interface RAM Version Ink Nozzle Check Status Print Nozzle Check CutDustReduct Move Printer Adjust Printer Replace P head Sl...

Page 100: ... make settings on the operation panel 1 Press the Power button h to switch the printer on After a few seconds Online is displayed in the operation panel and the Online lamp lights 2 Press the Online button i twice to display MAIN MENU 3 Press or c e to select System Setup then press d The next level of the menu is displayed 4 Press or c e to select Sleep Timer then press d The selected value for t...

Page 101: ... press Enter g The selected value is prefixed with an equals sign 6 Press the Online button i Online is displayed The Online lamp lights and the printer is ready to print S l e e p T i m e r 1 0 m i n Enter Cancel Cut Sheet Roll Media Paper Source Data Message Power Online ...

Page 102: ...nable SetstheoperationfortheMediaTake up Unit When Enable isselected thecutter isautomaticallyswitchedoff Cut Sheet Type 3 Dye ink printer PlainPaper CoatedPaper Heavy Coated Glossy Paper Photo Glossy Photo Semi Glos Glossy Film Back PrintFilm Proofing paper Special 1 5 Pigment inkprinter Heavy Coated Photo Glossy Photo Semi Glos Syn Paper Adh Syn Paper BackLightFilm Flame Res Cloth Special1 5 Sel...

Page 103: ...media cutter on and off Buzzer On Off Switchesthebuzzerfunction offand on When thebuzzeris on it buzzes when an erroroccurs Sleep Timer off 5 10 20 30 40 50 60 min Setsthe time intervalforthe printerto remainidlebeforeitenters the sleep mode Ifset off theprinter never entersthesleepmode ReplaceP head No Yes Setstheprinterinthereplaceprinthead mode Adjust Printer AutoPrint On Off Automaticallyprint...

Page 104: ... Photo Glossy Paper R Photo Semi Glossy Paper S Glossy Film T Back PrintFilm U Proofing paper V Z Special1 5 Pigmentinkprinter L HeavyCoated Paper M Photo Glossy Paper N Photo Semi Glossy Paper P Synthetic Paper Non Adhesive Q SyntheticPaper Adhesive S BackLightFilm T Flame Resistant Cloth V Z Special1 5 MovePrinter No Yes Setsthe printertothemode that enables you to carry out the procedures requi...

Page 105: ... page 10 pages Setsthe printertocheckaprintnozzle blockage Ifa blockageoccurs automatically an auxiliaryfunction substitutes for the blocked nozzle and Nozzle Check appearson the display Ifsetforonepage thenthe nozzlesarecheckedbeforeevery page andifsetfor10 thenthenozzles are checked afterevery 10pages The operation time forthenozzlecheck will requireabout 30 secondsto 3 5 minutesforthedyepigment...

Page 106: ...thenames ofthe interfaces that can be used Ext Interface Displaysthenameoftheinterfacethat canbeused atthe expansion slot MAC Address Displays theMACaddress assigned tothe computer Error Displays themostrecenterror message 1 Displayed only when Roll Media selected as the Media Source and Cutter is enabled 2 Displayed only when Enable is selected for Take up Reel 3 Displayed only when Cut Sheet is ...

Page 107: ...6 Maintenance This chapter describes how to replace consumables and maintain the printer ...

Page 108: ...Ink Check Message is Displayed When the ink supply becomes low the ink check message is displayed but printing continues When this message is displayed this means that the ink tank will run out of ink very soon The first letter s of the message X tells you which tank is running low Y Yellow M Magenta PM Photo Magenta C Cyan PC Photo Cyan Bk Black For example Y Ink Check After this message is displ...

Page 109: ...he color ink tank for every message displayed Handling Ink Tank Precautions Follow the precautions below when handling ink tanks z Store the ink tanks out of the reach of small children If a child accidentally ingests ink from an ink tank contact a physician immediately z When replacing the ink tank confirm whether it is for dye ink or pigment ink before you install it Installing the wrong ink tan...

Page 110: ... to ink clogging in the tank and poor printing Replacing an Ink Tank Follow the procedure below to replace any ink tank 1 Press the Online button twice to display MAIN MENU 2 Press or to display Rep Ink Tank then press 3 Press or to select Yes then press Enter The right cover unlocks and opens automatically If the right cover does not open completely open it manually z You must follow the procedur...

Page 111: ...yl or plastic bag and seal it z If there is ink remaining in the removed ink tank be sure to cover the ink port a to prevent the ink from spilling and staining z Discard used ink tanks in compliance with local regulations regarding the disposal of such items 6 Remove the new ink tank from its protective cover For a pigment ink tank slowly rotate it from side to side seven or eight times before you...

Page 112: ...an ink tank 7 With the ink ports pointing down and the label facing in the direction shown in the illustration below insert the ink tank into the ink tank holder z Always make sure that the ink tank is set in the correct direction and that the color of the tank matches the slot If the wrong color is inserted in a slot the ink will mix incorrectly in the tubes and printhead causing the printer to p...

Page 113: ...all the ink tanks have been installed close the right cover Press in on the right cover until you hear it click and lock The Online lamp lights and the printer is ready to print z If any of the ink tanks are not installed you will see the message No X Ink Tank displayed Repeat the procedure from Step 1 and make sure that all of the ink tanks are installed ...

Page 114: ...want to display the ink level detection information you must switch the ink level detection function on and then install new ink tanks specified for use with this printer z Repeatedly removing the same ink tanks from the printer could cause ink to leak from the tank and damage the printer Switching Off Ink Level Detection 1 Press the Online button twice to display MAIN MENU 2 Press or to display S...

Page 115: ...ct its power cord from the power supply z Never use thinner alcohol benzene or any other flammable liquid to clean the printer If a liquid cleaner comes in contact with the electrical components inside the printer this could cause a fire or electric shock Cleaning the Printer Surfaces To achieve the best performance with this printer clean the printer surfaces at least once a month 1 Press and hol...

Page 116: ...n use it to clean the printer exterior surfaces tray ventilation vent a and power cord plug After cleaning make sure that everything is free of dirt and paper dust then use a clean dry cloth to wipe dry the cleaned surfaces 4 Plug the power cord into the power source a ...

Page 117: ...ou should check the platen and clean the platen and inside the printer after printing on small size media 1 Press and hold the Power button for 1 second or more until the Online lamp goes off release the button then switch the printer off 2 Disconnect the power cord from the power source 3 Open the upper cover z To avoid soiling your hands or damaging the printer never touch any part inside the pr...

Page 118: ...e and paper release lever f z To avoid creating a static charge that could attract paper dust and dirt that can cause poor printing never use a dry cloth to wipe inside the upper cover z When you clean the guide rail e wipe clean only the upper part of the front surface and avoid touching the belt below Touching the belt could damage the printer 5 Close the upper cover a d f e b c ...

Page 119: ...Cleaning the Printer 6 13 6 Plug the power cord into the power source ...

Page 120: ...e prepare some plain paper or any media other than film z Use a sheet of plain paper for the cleaning a cut sheet or a cut from a roll of plain paper that does not shred easily The reverse side of film has a tendency to hang up and shred and could cause poor printing if used in this cleaning procedure 1 Press and hold the Power button for 1 second or more until the Online lamp goes off release the...

Page 121: ...n paper a 2 or 3 times then insert it from the back of the printer below the lower surface of the paper restraint b then use the paper to clean Be sure to clean the entire surface of the paper restraint 4 Plug the power cord into the power source a b ...

Page 122: ...riage rail z Rail cleaner z The white sponge on the rail cleaner takes up dirt as it cleans If the rail cleaner fails to clean or if the cleaner fails to clean smoothly replace the sponge z The black sponge of the rail cleaner is used to wipe and dry the rail 1 Press and hold the Power button for 1 second or more until the Online lamp goes off release the button then switch the printer off 2 Disco...

Page 123: ...nge with some water wring it out then place it in the rail cleaner z If the white sponge does not clean reverse the sponge or replace it 5 With the white sponge surface on the rail place the rail cleaner on the right side of the carriage rail then move the rail cleaner all the way to the left end of the carriage rail ...

Page 124: ...the left end of the carriage rail 7 Close the upper cover 8 Plug the power cord into the power source z When you are finished using the rail cleaner wash out the white sponge re install in the rail cleaner then store the rail cleaner in its protective case If the printer is installed on the stand place the rail cleaner in the storage compartment in the leg cover of the stand ...

Page 125: ...sonal injury from a minor burn never touch the printhead immediately after printing has stopped The printhead becomes extremely hot during printing z When replacing the printhead confirm whether it is for dye ink or pigment ink before you install it Replacing the wrong printhead for the ink tanks cause poor quality printing z To avoid spilling and damage from stains never drop or shake the printhe...

Page 126: ...ace P head on the printer operation panel After ink has drained from the printhead remove it Install the new printhead z You must follow exactly the procedure below when you replace the printhead If you fail to follow procedure the printhead may leak and stain the work area z When you replace the printhead you must also replace the filter If the filter is not replaced this could interfere with the...

Page 127: ...3 minutes When preparation is finished Open UpperCover is displayed 6 Open the upper cover z To avoid soiling your hands or damaging the printer never touch any part inside the printer unless instructed to do so z Check the carriage cover printhead lock cover and the printhead lock lever If one or more of these items is dirty clean them with a damp cloth before you replace the printhead M A I N M ...

Page 128: ...Maintenance 6 22 7 Raise the carriage cover and open it completely 8 Pull the printhead lock lever completely forward to open it 9 Raise the printhead lock cover completely to open it ...

Page 129: ... metal parts when you remove the printhead z To avoid damaging the printer never touch the electrical contacts on the carriage z Discard a used printhead in compliance with local regulations regarding the disposal of such items 11 Hold the new printhead by the grips a on both sides of the printhead and remove it from its case Remove the orange protective cap 1 b then while pressing in on the grips...

Page 130: ... printing results never touch the exposed nozzles e or electrical contacts f on the printhead z Never try to re attach the protective caps or packing material removed from the printhead Discard these items immediately in compliance with local regulations regarding the disposal of such items 12 With the nozzles pointing down and the electrical contacts facing the printer insert the new printhead in...

Page 131: ...d 6 25 13 Lower the printhead lock cover toward you to lock the printhead in place 14 Raise the printhead lock lever and push it in until you hear it catch 15 Pull the carriage cover down and forward until you hear it catch ...

Page 132: ...rinter and about 17 minutes for the pigment ink printer When the processing is finished Print Pattern A prints automatically Now you should adjust the printhead Æ Chapter 7 Aligning the Printhead P 7 35 z Print Pattern A cannot execute if either Auto Print or Off is displayed on the operation panel After replacing the printhead execute Print Pattern A then align the printhead Æ P 7 35 ...

Page 133: ...7 Troubleshooting This chapter describes how to solve problems with the printer ...

Page 134: ...through the list below select the heading that best describes your problem then go to the referenced page Cannot print Æ Printer Not Operating Correctly Æ P 7 3 Prints but displays error message Æ Message Is Displayed Æ P 7 13 Paper jam Æ Removing Paper Jams Æ P 7 19 Print job completes with unexpected results Æ Print Job Results Abnormal Æ P 7 9 ...

Page 135: ...Guide Problem 3 Power supply not providing power Solution Connect another device to the power supply to confirm that the outlet is providing power If not supplying power check the breaker switches for the power line Problem 4 Power cord broken Solution Call for service and request a new power cord Printer Is On But Not Online Problem 1 Printhead is not installed Solution Install the printhead Æ Se...

Page 136: ...plays a system error message such as General Protection Fault or Illegal Operation the computer system has become unstable Confirm the problem with the system and try to install again Problem 4 Installation does not complete successfully Solution Delete the Printer icon then try to install again Æ Setup Guide Cannot Install Macintosh Driver Problem 1 Incorrect CD ROM mounted Solution Mount the Use...

Page 137: ...ew Hardware Wizard opens follow the instructions on the screen Select only Specify a location then click the Browse button If you are using Windows Me Windows 98 open the CD ROM Drive open the appropriate language folder open the Drivers folder open the WinMe_9X folder open the Driver folder then click the OK button For Windows XP Windows 2000 open the CD ROM open the appropriate language folder o...

Page 138: ...ueue has halted Solution With Windows open the Printer window and click the printer icon Open the File menu and click Pause Printing to release the print job from paused printing Solution With Mac OS 8 9 open GARO Printmonitor then select Resume Printing from the File menu to release the print job from paused printing Solution With Mac OS X open Print Center select Resume Printing from the job men...

Page 139: ...ozzle check pattern and check the ink supply and the condition of the printhead If the ink supply has run out in one or more ink tanks replace them Æ P 6 2 If the nozzles are clogged clean the printhead Æ P 7 33 Ink initialization operation starts unexpectedly Problem 1 When the printer was switched off previously this force cancelled a cleaning operation Solution Wait for the ink initialization o...

Page 140: ...m the previous print job Solution The print job starts after the blank page is ejected Problem 2 The leading edge of the roll media is cut to an even length Solution When the roll media was loaded the ejection of a plain cut sheet was a normal part of the procedure in order to align the roll media correctly When the preparation is finished the printer is ready to print Problem 3 Printhead nozzles ...

Page 141: ...d nozzles If you determine that the printhead nozzles are clogged clean the printhead Æ P 7 31 P 7 33 Problem 4 Ink filling is not completed Solution If you can see bubbles in the ink hoses perform Head Cleaning B Æ P 7 33 Problem 5 The ink port needle is stuck and the ink has clogged Solution If the printer has not been used for more than 24 hours execute Print Head Cleaning B Æ P 7 33 Ink Smeare...

Page 142: ... 2 Print media is curled or creased Solution Remove the creasing or curling then start the print job again Problem 3 The cutting dust reduction function is switched on Solution If the cutting dust reduction function is not needed use the operation panel to switch off this feature for the print media in use Black Streaks Visible Problem 1 Printhead is out of alignment Solution Use the operation pan...

Page 143: ...ing not supported Solution Make sure that the font used in the text of the software application has been installed correctly For details see your software application manual Colors Wrong Only one color is printing Problem 1 Monochrome printing is selected in the printer driver for the print job Solution On the Main tab of the printer driver select Color for the Color Mode and try again Æ Printer D...

Page 144: ...After doing the above procedure execute Nozzle Check If each color is notprinting correctly on the printer operation panel execute Head Cleaning B Æ P 7 31 P 7 33 Image Color Borders Printing Dark Problem 1 Ink is clogged in a nozzle Solution Open the printer driver click the Device Settings tab then select SSC Adjustment If the Level 1 setting is not satisfactory select Level 2 then try again How...

Page 145: ...k for replacement Make sure that the ink tank is installed correctly Æ P 6 2 Problem 2 A problem has occurred with the ink tank Solution Install a new ink tank Æ P 6 2 Check x Tank x Letter code for the ink tank Problem 1 The ink tank indicated by the message cannot be used with this printer or an empty tank was installed Solution Make sure that the indicated ink tank is installed correctly Æ P 6 ...

Page 146: ... cut off the end of the media Re load the roll media Æ P 2 8 Load Cut Sheet Problem 1 The tray is waiting for a cut sheet to be loaded Solution Load the cut sheets in the tray and press the Online button or cancel the print job Æ P 2 19 Eject Cut Sheet Problem 1 The printer received print data for the roll media while a cut sheet was loaded Solution Remove the cut sheet and load the roll media Æ P...

Page 147: ...ff Problem 1 The tape inside the upper cover or the belt stopper have not been removed Solution Switch the printer off open the upper cover remove the tape and belt stopper then press the Power button Æ Setup Guide Problem 2 The printer has malfunctioned Solution Switch the printer off then press and hold down the Power button for over 3 seconds to switch the printer on again Solution If the messa...

Page 148: ...er Solution Install the printhead for this printer Æ P 6 19 Problem 3 Printhead abnormal Solution Open the upper cover If the carriage is out replace the printhead Æ P 6 22 If the carriage is in close the upper cover press the Online button select Replace P head then replace the printhead Æ P 6 19 Memory Overflow Problem 1 Print job cannot be processed due to the large amount of data Solution Chec...

Page 149: ...e cut sheet set it again then retry Æ P 2 19 Media Too Small Problem 1 The loaded media is smaller than any media size allowed for loading in the printer Solution Set the correct size media then try again ÆP 2 8 P 2 19 Media Jam Problem 1 Media has jammed in the printer Solution Remove the jammed media then press the Online button Æ P 7 19 Incorrect Media Problem 1 The media type specified by the ...

Page 150: ...ll Media Problem 1 The printer is waiting for roll media be loaded in the roll media tray Solution Load the specified print media in the roll media tray and press the Online button Æ P 2 8 Remove Roll Media Problem 1 The printer is waiting for removal of the roll media from the tray Solution Remove the printed roll media from the tray then press the Online button ...

Page 151: ...mmed sheets Removing a Roll Media Jam Follow the procedure below to remove a roll media jam TJam During Roll Media Preparation 1 Open the tray pull the tray open lever then pull out the roll media tray 2 Rotate the roll holder in the direction shown in the illustration so you can see the leading edge of the roll then cut the media at the buckle When cutting the media work carefully to avoid cuttin...

Page 152: ...cut the buckled portion z Check inside the roll media guide for any paper scraps or media tape and remove it 4 Lower the roll release lever toward the inside of the machine release the paper guide then pull out the left and right corners of the leading edge of the media as far as the roll so the media is parallel with the sides and even with the roll ...

Page 153: ...tate the roll holder in the direction of the arrow until the edge of the roll media reaches the edge of the paper guide Turn the roll until approximately 1 2 mm of the leading edge of the roll media is visible below the paper guide 7 After closing the roll media tray close the tray Firmly push the roll media tray completely into the printer Roll Media Type is displayed on the operation panel 1 2mm...

Page 154: ...tion for the selected media TRoll Media Jam During Printing or Cutting 1 Press and hold the Power button for 1 second or more until the Online lamp goes off release the button then switch the printer off 2 Open the upper cover z To avoid soiling your hands or damaging the printer never touch any part inside the printer unless instructed to do so R o l l M e d i a T y p e H e a v y C o a t e d ...

Page 155: ... when it is out of its normally parked position Move it to the right or left edge of the carriage rail before attempting to remove the media If the cutter is out of its normally parked position manually move it to the left 4 Raise the paper release lever ...

Page 156: ...g 7 24 5 Hold the jammed sheet by the left and right edges and pull it toward you then cut it where the printing ends or where it is wrinkled 6 Open the tray pull the tray open lever then pull out the roll media tray ...

Page 157: ...pull out the left and right corners of the leading edge of the media as far as the roll so the media is parallel with the sides and even with the roll 8 While restraining the center of the roll media turn the roll holder to take up any buckle in the media pull the roll release lever toward you then lock the paper guide ...

Page 158: ... Rotate the roll holder in the direction of the arrow then cut the media along the edge of the paper guide 10 After closing the roll media tray close the tray Firmly push the roll media tray completely into the printer 1 2mm ...

Page 159: ...ration is finished the printer is ready to print z If want you a sharper leading edge press the Online button on the operation panel to display Offline then press to feed the media On the MAIN MENU select Force Cutting to cut the leading edge of the media Æ P 5 7 z If you have just exchanged the roll media for a new type media be sure to change the Roll Media Type setting Æ P 2 18 ...

Page 160: ... Follow the procedure below to remove a cut sheet jam that occurs during printing 1 Open the upper cover z To avoid soiling your hands or damaging the printer never touch any part inside the printer unless instructed to do so 2 Raise the paper release lever ...

Page 161: ...t by the left and right sides and pull it toward you out of the printer 4 If the jammed sheet is not visible on the back of the printer open the roll media guide then pull out the jammed sheet Visually inspect the area to make sure that no pieces of the sheet remain behind ...

Page 162: ...Troubleshooting 7 30 5 Load a new sheet of paper then lower the paper release lever 6 Close the upper cover Cut sheet preparation begins When preparation is finished the printer is ready to print ...

Page 163: ...ze or larger is loaded z If you are using a cut sheet make sure at least one sheet of unused A3 paper not the blank side of used paper or larger is set 1 If the printer is off press the Power button to switch it on After a few seconds Online is displayed in the operation panel and the Online lamp lights 2 Press the Online button twice to display MAIN MENU 3 Press or to display Test Print then pres...

Page 164: ...there are no breaks in the vertical and horizontal lines for each color the nozzle check pattern is normal Normal Print Pattern Abnormal Print Pattern If any of the lines are broken perform the following procedure Execute printhead cleaning Execute nozzle check pattern again If cleaning the printhead does not solve the problem call for service or contact the dealer where you bought the printer T e...

Page 165: ...the problem Head Cleaning B requires about 2 minutes for the dye ink printer and about 3 minutes for the pigment ink printer Printhead Cleaning Procedure Follow the procedure below to clean the printhead The procedure is basically the same for both printhead cleaning methods If one execution of Head Cleaning A does not correct the problem perform Head Cleaning B If Head Cleaning B does not correct...

Page 166: ...d cleaning begins When head cleaning is finished Online is displayed and the printer is ready to print 5 Print the nozzle check pattern to determine if normal operation has been restored Æ Checking the Print Status P 7 31 Enter Cancel Cut Sheet Roll Media Paper Source Data Message Power Online M A I N M E N U H e a d C l e a n i n g H e a d C l e a n i n g H e a d C l e a n i n g A ...

Page 167: ...rn A use the media most commonly used with the printer z If you are using a cut sheet make sure at least one sheet of unused A3 paper not the blank side of used paper or larger is set 1 If the printer is off press the Power button to switch the printer on After a few seconds Online is displayed in the operation panel and the Online lamp lights 2 Press the Online button twice to display MAIN MENU 3...

Page 168: ...e number of the vertical line that is least conspicuous Press or to display that number then press Enter The selection is prefixed with an equals sign to denote the current value of A1 7 Repeat Step 6 for Pattern A2 to A5 and B1 to C5 adjustments S y s t e m S e t u p A d j u s t P r i n t e r A d j u s t P r i n t e r P r i n t P a t t e r n A A d j S e t t i n g A 1 0 Sample Conspicuous Vertical...

Page 169: ... press Enter Press to return to the previous level above The selected setting prefixed with an equals sign to denote the current value of D2 9 Repeat Step 8 for Pattern D3 to D5 and E2 to E5 adjustments When you are finished making settings the printer returns online A d j S e t t i n g D 2 0 Sample Positioned Incorrectly Sample Positioned Correctly ...

Page 170: ...e loaded in the printer If the Roll Media Type selection is incorrect for the roll media set in the printer this could cause poor print quality or possibly damage the printer z If you are using a cut sheet make sure at least one sheet of unused A3 paper not the blank side of used paper or larger is set 1 If the printer is off press the Power button to switch the printer on After a few seconds Onli...

Page 171: ... display that number then press Enter The selected setting is prefixed with a mark to denote the current value for M When you are finished making settings the Online lamp lights and the printer is ready to print z If it is difficult to judge the pattern with the least conspicuous lines set the adjustment to the middle value ex Set the value to 1 if the patterns of the values 0 and 2 are difficult ...

Page 172: ...or each type of media z Switching on the cut waste reduction function draws a black line at the leading and trailing edges of roll media z Do not use this function with plain paper thin paper or paper that wrinkles easily To avoid paper jams do not use this function with cut sheets This function cannot be used with cut sheets 1 If the printer is off press the Power button to switch the printer on ...

Page 173: ...ting then press Enter In order to enable the cut waste reduction function for the selected media select Yes or to disable the function select No The selection is prefixed with an equals sign to denote that the cut waste reduction function is selected M A I N M E N U S y s t e m S e t u p S y s t e m S e t u p C u t D u s t R e d u c t C u t D u s t R e d u c t G l o s s y F i l m G l o s s y F i l...

Page 174: ...t no longer cuts cleanly 1 If the printer is off press the Power button to switch the printer on After a few seconds Online is displayed in the operation panel and the Online lamp lights 2 Press the Online button to display Offline Enter Cancel Cut Sheet Roll Media Paper Source Data Message Power Online ...

Page 175: ...the printer unless instructed to do so z If the cutting area is dirty use a damp cloth to clean the cutter unit before starting the procedure to replace the cutter blade 4 While pinching the cutter blade at the grips pull the cutter blade off from the cutter unit z To avoid personal injury from a cut never touch the blade a after removing the cutter blade a ...

Page 176: ...er blade to the right clockwise and make sure that you feel it click into the locked position when it clicks it is locked If the blade is installed incorrectly and not securely locked when in use the blade could damage the printer or the printout z Discard the used cutter blade in compliance with local laws and regulations regarding the disposal of such items 6 Close the upper cover ...

Page 177: ...8 Other Important Information This chapter describes options specifications and provides other information ...

Page 178: ...Unit The Media Take up Unit automatically takes up long sheets of media onto a roll as they are printed This device is convenient when printing with roll media on very long sheets z Media Take up Unit TU 03 USB 2 0 Expansion Board This board provides the USB 2 0 interface zHi Speed USB Interface Board EB 02 ...

Page 179: ...tain a roll holder and holder stopper just like the roll holder and holder stopper on the printer These optional sets are designed for use with media of different types and widths Having more than one type is convenient for handling differ sizes and types of media z Roll Holder Set RH2 41 for 2 in media core z Roll Holder Set RH3 41 for 3 in media core ...

Page 180: ...Can Be Used Æ P 2 2 z The quality of print media varies with the manufacturer For details contact the dealer where you bought the printer Dye ink printer Plain paper Coated paper Heavy coated paper Glossy paper Photo glossy paper Photo semi glossy paper Glossy film Back Print Film Proofing paper Pigment ink printer Heavy coated paper Photo glossy paper Photo semi glossy paper Synthetic paper Non A...

Page 181: ...printhead see Chapter 6 Replacing the Printhead ÆP 6 19 z Dye Ink Tank z Pigment Ink Tank Yellow Ink Tank BCI 1411Y Magenta Ink Tank BCI 1411M Photo Magenta Ink Tank BCI 1411PM Cyan Ink Tank BCI 1411C Photo Cyan Ink Tank BCI 1411PC Black Ink Tank BCI 1411Bk Yellow Ink Tank BCI 1421Y Magenta Ink Tank BCI 1421M Photo Magenta Ink Tank BCI 1421PM Cyan Ink Tank BCI 1421C Photo Cyan Ink Tank BCI 1421PC ...

Page 182: ...tion 8 6 Note Cutter Blade The product number of the cutter blade that can be used on the printer are z Cutter Blade CT 03 z For details about how to replace the cutter blade see Chapter 7 Replacing the Cutter Blade Æ P 7 42 ...

Page 183: ...ersion number of the current firmware update is older than the one in hand then use the new program to update the firmware z If the version number of the printer is the same as or newer than the firmware update in hand then you do not need to update the firmware 1 If the printer is off press the Power button to switch the printer on After a few seconds Online is displayed in the operation panel an...

Page 184: ...ow the procedure below when you need to remove an old version of a USB or IEEE1394 printer driver All of the printers presented in the list at Step 3 will be deleted z Before you uninstall an old version of a USB or IEEE1394 driver be sure to disconnect the USB or IEEE1394 cable 1 Mount the provided User Software CD ROM in the computer CD ROM drive z If the CD ROM auto start feature is switched of...

Page 185: ...he printer names deleted from this list are displayed Confirm the printer names then click the OK button Follow the instructions on the screen to restart the computer z If a message warns you that the uninstallation failed restart the computer then mount the provided User Software CD ROM into the CD ROM drive Repeat this procedure from Step 1 This completes the deletion of the old USB or IEEE1394 ...

Page 186: ...window opens 2 Click the printer in the list you wish to delete then click the Delete button Confirmation message appears 3 Click the Yes button 4 Make sure that the printer is deleted from the list then click the Exit button in the Delete Printer window TMacintosh 1 Mount the User Software CD ROM in the CD ROM drive 2 On the User Software CD ROM open the appropriate OS folder For OS 8 x or OS 9 x...

Page 187: ...omplete is displayed Uninstalling an LPR Port Follow the procedure below to uninstall Canon LPR Port installed with Windows 1 Use the printer driver to select and set the printer for any port Print to the following port other than Canon LPR Port This selection can be performed on the Details sheet of the Printer Properties dialog box For the CANON LPR Port XXX XXX XXX XXX LP Canon LPR Port is disp...

Page 188: ... Windows 1 On the desktop click the Start button point to Settings then click Control Panel The Control Panel window opens 2 Double click the Add Remove Programs icon 3 Select GARO Device Setup Utility from the list of software applications then click the Change Remove button 4 Follow the messages on screen to complete removal of GARO Device Setup Utility ...

Page 189: ...rial AWG28 signal AWG22 power Type Dual twisted pairshielded cable 100 200 400Mbpsmodecompliant Length max 4 5 m 5yd Connector IEEE1394 1995 Compliant 6 pin Replaceable Printhead PrintheadBC 1400 Printhead BC 1450 Resolution 1200 dpi 600 dpi x 2lines Numberofnozzles 1280 nozzlesforeachcolor Replaceable Ink Tanks YellowInk MagentaInk Photo MagentaInk Cyan Ink Photo Cyan Ink BlackInk BCI 1411Y BCI 1...

Page 190: ...Glossy Paper Heavycoatedpaper Photoglossypaper Photo semi glossypaper Syntheticpaper Adhesive BackLightFilm Flame Registantcloth MediaWidth 24 A1 36 A0 42 44 MediaLength Max 50 m Outercircumference 150 mm MediaCore Inside Diameter 2 or3 option 1 If you print on the Proofing Paper use the optional software RIP 2 The environment below is required for use of the USB 2 0 Hi Speed interface Computer Co...

Page 191: ...ations are subject to change for improvements The above specifications may vary for different operating environments When printing is done at 300 x 300 dpi resolution when printing with Macintosh OS 8 9 on paper larger than the B0 size ...

Page 192: ...acintosh 4 7 Windows 3 4 carriage 1 5 7 23 carriage cover 1 5 6 22 carriage rail 1 4 6 17 carriage rail cleaning 6 16 checking print status 7 31 Chooser 4 2 cleaning covers 6 9 Coated Paper 2 3 consumables 8 4 Cut Sheet lamp 2 20 5 6 cut sheets 2 5 2 19 jams 7 28 loading 2 21 selecting type 2 26 sizes 8 4 cut waste reduction 7 40 cutter adjustment 7 42 cutter blade 7 43 8 6 D Data lamp 5 6 Deletin...

Page 193: ...Printer Driver 4 3 GARO Status Monitor 3 4 uninstall 8 11 glossy film 2 3 2 27 glossy paper 2 3 H Heavy Coated Paper 2 3 Help Macintosh 4 13 Windows 3 5 high quality image print 2 27 holder stopper 2 10 I IEEE1394 Expansion Board 8 3 ink level detection function 6 8 ink tank cover 6 5 ink tank covers 1 7 ink tanks 1 7 6 2 6 5 8 5 handling precautions 6 3 replacement procedure 6 4 when to replace 6...

Page 194: ...type settings 2 16 2 24 Message lamp 5 6 Messages 7 13 N nozzle check print 7 31 O offline 1 12 online 1 11 Online button 1 11 1 12 5 5 Online lamp 5 6 operation buttons 5 4 operation panel 1 3 5 2 options 8 2 output stacker 1 2 2 33 2 43 P paper guide 1 6 2 13 7 20 7 26 paper release lever 1 4 2 21 6 12 7 23 7 28 paper restraint 1 4 2 22 cleaning 6 14 Paper Source button 2 9 2 20 5 4 Photo Glossy...

Page 195: ...ions 6 19 height adjustment 2 27 replacement procedure 6 20 printhead cleaning procedure 7 33 types 7 33 printhead height adjustment lever 2 29 printhead lock cover 1 5 6 22 printhead lock lever 1 5 6 22 printing Macintosh 4 6 Windows 3 2 Proofing Paper 2 3 R rail cleaner 6 17 right cover 1 3 1 7 6 7 roll holder 1 6 2 10 7 19 7 26 Roll Holder Sets 8 3 roll media 2 5 2 8 installing 2 33 jams 7 22 l...

Page 196: ...r 1 8 2 34 take up mode switch 1 8 2 33 2 40 take up switch 1 8 2 37 2 42 tray 1 2 1 6 2 19 6 12 7 19 7 24 tray open lever 1 6 7 19 7 24 troubleshooting 7 2 U Uninstalling the GARO Device Setup Utility 8 12 upper cover 1 2 1 5 2 21 2 28 6 11 6 17 6 21 7 22 7 28 7 43 cleaning inside 6 11 parts inside 1 4 upper cover handle 6 12 upper cover roller 6 12 W weight roll 2 38 2 40 Windows 3 2 8 10 ...

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