Troubleshooting
111
The red POWER/CHG indicator flashes rapidly (one flash at 0.5-second intervals).
- The temperature of the battery pack is outside its operating range (approximately 0 – 40 °C
(32 – 104 °F)). Remove the battery pack, warm it or let it cool down, as necessary, and try
charging it again.
- Charge the battery pack in temperatures between approximately 0 °C and 40 °C (32 °F and
104 °F).
- The battery pack is damaged. Use a different battery pack.
- Charging has stopped because the compact power adapter or the battery pack is faulty.
Consult a Canon Service Center.
7
flashes on the screen.
- You connected the optional GP-E2 GPS Receiver to the camcorder in
mode. Disconnect
the receiver and connect it again after setting the camcorder to
mode.
Picture and Sound
The screen appears too dark.
- Adjust the brightness with the [Display Setup]
>
[LCD Brightness] or [LCD Backlight] setting.
Screen displays turn on and off repeatedly.
- The battery pack is depleted. Replace or charge the battery pack.
- Remove the battery pack and reattach it correctly.
Abnormal characters appear on the screen and the camcorder does not operate properly.
- Disconnect the power source and reconnect it after a short time.
Video noise appears on screen.
- Keep a distance between the camcorder and devices that emit strong electromagnetic fields
such as near powerful magnets and motors, MRI machines or high-voltage power lines.
Horizontal bands appear on the screen.
- This is a phenomenon typical of CMOS image sensors when recording under some types of
fluorescent, mercury or sodium lamps. This is not a malfunction. You may be able to reduce the
symptoms by setting [Camera Setup]
>
[Flicker Reduction] to [Automatic] or by setting the
shutter speed to a value matching the frequency of the local electrical system (1/100 for 50 Hz
systems, 1/60 for 60 Hz systems).
Viewfinder picture is blurred.
- Adjust the viewfinder with the dioptric adjustment lever (
A
No picture appears on the viewfinder.
- Close the LCD panel and then pull out the viewfinder to activate it.
Audio cannot be recorded.
- The external microphone connected to the MIC terminal is not turned on or its battery is
depleted. Alternatively, an external microphone compatible with plug-in power is connected
but [Audio Setup]
>
[MIC Power] is set to [Off].
- The audio recording level is not set correctly (
A
Sound is distorted or is recorded at lower levels.
- When recording near loud sounds (such as fireworks, shows or concerts), sound may become
distorted or it may not be recorded at the actual levels. Activate the microphone attenuator
(
A
69), or adjust the audio recording level manually.
The picture is displayed correctly but there is no sound from the built-in speaker.
- Speaker volume is turned off. Adjust the volume (
A
- During
mode, sound from the built-in speaker will be muted if headphones are connected
to the camcorder.