Canon TS3500 Series Online Manual Download Page 274

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Cannot Proceed beyond Printer Connection Screen (Cannot Find
Printer Connected via USB)

If you cannot proceed beyond the

Printer Connection

screen, check the following.

Check1

Make sure USB cable is securely plugged in to printer and computer.

Connect the printer and the computer using a USB cable as the illustration below. The USB port is located at the
back of the printer.

Important

• Check the orientation of the "Type-B" connector and connect to the printer. For details, refer to the

instruction manual supplied with the USB cable.

Check2

Follow procedure below to connect printer and computer again.

Important

• For macOS, make sure the lock icon is on the lower left of the

Printers & Scanners

screen.

•

If the

icon (locked) is displayed, click the icon to unlock. (The administrator name and the password

are necessary to unlock.)

1. Unplug USB cable from printer and computer and connect it again.

2. Make sure no printer operation is in progress and turn off.

3. Turn on printer.

Check3

Follow the steps below to install MP Drivers again.

1. Download the latest MP Drivers.

274

Summary of Contents for TS3500 Series

Page 1: ...TS3500 series Online Manual English ...

Page 2: ...tup Utility 47 Starting Up IJ Network Device Setup Utility 48 Diagnosing and Repairing Network Settings 49 Performing Changing Network Settings 50 Canon IJ Network Device Setup Utility Screen 51 Performing Network Settings 55 Performing Changing Wired LAN Connection Ethernet Cable Settings 56 Performing Changing Wi Fi Settings 59 Assigning Printer Information 64 List of Models Which Does Not Suppo...

Page 3: ...per Feed Rollers 99 Cleaning Inside the Printer Bottom Plate Cleaning 101 Overview 103 Safety 104 Safety Precautions 105 Regulatory Information 108 WEEE EU EEA 110 Handling Precautions 111 Legal Restrictions on Scanning Copying 112 Printer Handling Precautions 113 Transporting Your Printer 114 When Repairing Lending or Disposing of the Printer 115 Keeping Print Quality High 116 Main Components and...

Page 4: ...ion Panel 144 Quiet setting 145 Initializing Printer Settings 146 Specifications 147 Information about Paper 150 Supported Media Types 151 Paper Load Limit 153 Unsupported Media Types 155 Handling Paper 156 Printing 157 Printing from Computer 158 Printing from Application Software Windows Printer Driver 159 Basic Printing Setup 160 Paper Settings on the Printer Driver 163 Various Printing Methods ...

Page 5: ...14 Printing Using Canon Application Software 215 Printing from Smartphone Tablet 216 Paper Settings 217 Copying 220 Making Copies on Plain Paper 221 Copying on Photo Paper 223 Scanning 225 Scanning from Computer Windows 226 Scanning According to Item Type or Purpose IJ Scan Utility 227 IJ Scan Utility Features 228 Scanning Easily Auto Scan 230 Scanning Documents and Photos 231 Creating Editing PDF...

Page 6: ...er Cannot Be Used After Replacing Wireless Router or Changed Router Settings 285 Other Network Problems 287 Checking Network Information 288 Restoring to Factory Defaults 291 Problems while Printing Scanning from Smartphone Tablet 292 Cannot Print Scan from Smartphone Tablet 293 Printing Problems 296 Printer Does Not Print 297 Ink Does Not Come Out 299 Printer Does Not Pick up or Feed the Paper No...

Page 7: ...llation Windows 326 Updating MP Drivers in Network Environment Windows 327 Errors and Messages 328 When Error Occurred 329 Message Support Code Appears 336 List of Support Code for Error 338 What to Do When Paper Is Jammed 340 1300 341 Paper Is Jammed inside Printer 343 1000 346 1200 348 1203 349 1401 350 1430 351 1485 352 1650 353 1651 354 1682 355 1686 356 1688 357 FINE Cartridge is Not Installe...

Page 8: ...2901 363 4102 364 4103 365 5011 366 5012 367 5100 368 5200 370 5B00 371 6000 372 ...

Page 9: ...Using Online Manual Operating Environment Symbols Used in This Document Touch enabled Device Users Windows Printing Online Manual Trademarks and Licenses Screenshots in This Manual 9 ...

Page 10: ...sonal injury or property damage caused by incorrect operation of the equipment These must be observed for safe operation Important Instructions including important information that must be observed to avoid damage and injury or improper use of the product Be sure to read these instructions Note Instructions including notes for operation and additional explanations Basics Instructions explaining ba...

Page 11: ...ows For touch actions you need to replace right click in this document with the action set on the operating system For example if the action is set to press and hold on your operating system replace right click with press and hold 11 ...

Page 12: ... S A and licensed to Canon Inc Autodesk and AutoCAD are registered trademarks or trademarks of Autodesk Inc and or its subsidiaries and or affiliates in the USA and or other countries QR Code is a registered trademark of DENSO WAVE INCORPORATED in Japan and in other countries USB Type C is a trademark of USB Implementers Forum The Mopria word mark and the Mopria Logo are registered and or unregist...

Page 13: ...form shall mean the preferred form for making modifications including but not limited to software source code documentation source and configuration files Object form shall mean any form resulting from mechanical transformation or translation of a Source form including but not limited to compiled object code generated documentation and conversions to other media types Work shall mean the work of a...

Page 14: ... 4 any medium with or without modifications and in Source or Object form provided that You meet the following conditions 1 You must give any other recipients of the Work or Derivative Works a copy of this License and 2 You must cause any modified files to carry prominent notices stating that You changed the files and 3 You must retain in the Source form of any Derivative Works that You distribute ...

Page 15: ... all other commercial damages or losses even if such Contributor has been advised of the possibility of such damages 9 Accepting Warranty or Additional Liability While redistributing the Work or Derivative Works thereof You may choose to offer and charge a fee for acceptance of support warranty indemnity or other liability obligations and or rights consistent with this License However in accepting...

Page 16: ...STITUTE GOODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESS INTERRUPTION HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE Part 3 Cambridge Broadband Ltd copyright notice BSD Portions of this code are copyright c 2001 ...

Page 17: ...S PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS AS IS AND ANY EXPRESS OR IMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED IN NO EVENT SHALL THE COPYRIGHT HOLDERS OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO PROCURE...

Page 18: ...isclaimer in the documentation and or other materials provided with the distribution Neither the name of Cisco Inc Beijing University of Posts and Telecommunications nor the names of their contributors may be used to endorse or promote products derived from this software without specific prior written permission THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS AS IS AND ANY EXPR...

Page 19: ...that the following conditions are met 1 Redistributions of source code must retain the above copyright notice this list of conditions and the following disclaimer 2 Redistributions in binary form must reproduce the above copyright notice this list of conditions and the following disclaimer in the documentation and or other materials provided with the distribution 3 Neither the name of Apple Inc Ap...

Page 20: ...THER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE LEADTOOLS Copyright C 1991 2009 LEAD Technologies Inc CMap Resources Copyright 1990 2009 Adobe Systems Incorporated All rights reserved Copyright 1990 2010 Adobe Systems Incorporated All rights reserved Redistribution and u...

Page 21: ...MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM DAMAGES OR OTHER LIABILITY WHETHER IN AN ACTION OF CONTRACT TORT OR OTHERWISE ARISING FROM OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE Copyright 2000 Computing Research Labs New Mexico State University Copyright 2...

Page 22: ...ifornia Berkeley Copyright c 1981 2000 The Regents of the University of California All rights reserved Redistribution and use in source and binary forms with or without modification are permitted provided that the following conditions are met Redistributions of source code must retain the above copyright notice this list of conditions and the following disclaimer Redistributions in binary form mus...

Page 23: ...nt in parts or full form without having to pay us royalty free usage o You may not pretend that you wrote this software If you use it or only parts of it in a program you must acknowledge somewhere in your documentation that you have used the FreeType code credits We specifically permit and encourage the inclusion of this software with or without modifications in commercial products We disclaim al...

Page 24: ...works thereof for any purpose and to authorize others to exercise some or all of the rights granted herein subject to the following conditions o Redistribution of source code must retain this license file FTL TXT unaltered any additions deletions or changes to the original files must be clearly indicated in accompanying documentation The copyright notices of the unaltered original files must be pr...

Page 25: ...ect special incidental or consequential as a result of the reproduction modification distribution or other use of the TWAIN Toolkit JSON for Modern C Copyright c 2013 2017 Niels Lohmann Permission is hereby granted free of charge to any person obtaining a copy of this software and associated documentation files the Software to deal in the Software without restriction including without limitation t...

Page 26: ...right c 2014 Kenneth MacKay All rights reserved Redistribution and use in source and binary forms with or without modification are permitted provided that the following conditions are met Redistributions of source code must retain the above copyright notice this list of conditions and the following disclaimer Redistributions in binary form must reproduce the above copyright notice this list of con...

Page 27: ...CT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE ISC License Copyright c 2013 2017 Frank Denis j at pureftpd dot org Permission to use copy modify and or distribute this software for any purpose with or without fee is hereby granted provided that the above copyright notice and this per...

Page 28: ...ce this list of conditions and the following disclaimer Redistributions in binary form must reproduce the above copyright notice this list of conditions and the following disclaimer in the documentation and or other materials provided with the distribution Neither name of Intel Corporation nor the names of its contributors may be used to endorse or promote products derived from this software witho...

Page 29: ...OVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS AS IS AND ANY EXPRESS OR IMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED IN NO EVENT SHALL THE COPYRIGHT HOLDER OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO PROCUREMENT ...

Page 30: ... cannot be used If you connect a device connected to the Internet via a wireless router to the printer that is in the Wireless Direct the connection between the device and wireless router will be disabled In that case the connection of the device may switch to a mobile data connection automatically depending on your device Transmission fees for connecting to the Internet using a mobile data connec...

Page 31: ... Status Using IJ Network Device Setup Utility Performing Changing Network Settings Windows For Windows you can perform network settings using IJ Network Device Setup Utility IJ Network Device Setup Utility Windows Diagnosing and Repairing Network Settings Windows macOS You can diagnose or repair network settings using IJ Network Device Setup Utility For Windows IJ Network Device Setup Utility Wind...

Page 32: ... the setting is changed Do not proceed to the next screen of this guide until setup is complete For office use consult your network administrator Note that if you connect to a network with no security protection your personal information could be disclosed to a third party Wireless Direct Access Point Mode Important If a device is connected to the Internet via a wireless router and you then connec...

Page 33: ... and then redo the settings Devices connected to the printer using Wireless Direct cannot communicate with each other Firmware updates for the printer are not available while using Wireless Direct When a device has been connected to the printer without using a wireless router and you want to set it up again using the same connection method disconnect it first Disable the connection between the dev...

Page 34: ...Default Network Settings Detect Same Printer Name Connects to Another Computer via LAN Changes from USB to LAN Connection Printing Network Settings Reconfiguration Method of Wi Fi Connection Connecting with Wireless Direct 34 ...

Page 35: ...ing 15 min Enable disable Bonjour Enable Service name Canon TS3500 series LPR protocol setting Enable RAW protocol Enable LLMNR Enable PictBridge communication Enable disable communication Enable XX represents alphanumeric characters Default value depends on printer Wireless Direct Defaults Item Default Network name SSID XXXXXX TS3500series Password Printer serial number Wi Fi security WPA2 PSK AE...

Page 36: ...he correct printer from the results For macOS The printer names appear with the MAC address added at the end or as the printer name specified by Bonjour Check identifiers such as the MAC address the printer name specified by Bonjour and the printer s serial number to select the printer from among those that appear Note Serial number may not appear on result screen To check the printer s MAC addres...

Page 37: ...Connects to Another Computer via LAN Changes from USB to LAN Connection To connect an additional computer to the printer via LAN or to change from USB to LAN connection click here and perform setup 37 ...

Page 38: ...n Setting 1 Product Information Product information 1 1 Product Name Product name XXXXXXXX 1 2 ROM Version ROM version XXXXXXXX 1 3 Serial Number Serial number XXXXXXXX 2 Network Diagnostics Network diagnostics 2 1 Diagnostic Result Diagnostic result XXXXXXXX 2 2 Result Codes Result codes XXXXXXXX 2 3 Result Code Details Result code details http canon com ijnwt 3 Wireless LAN Wireless LAN Enable D...

Page 39: ...al prefix length XXX 3 2 18 Stateless Address1 Stateless address 1 XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX 3 2 19 Stateless Prefix Length1 Stateless prefix length 1 XXX 3 2 20 Stateless Address2 Stateless address 2 XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX 3 2 21 Stateless Prefix Length2 Stateless prefix length 2 XXX 3 2 22 Stateless Address3 Stateless address 3 XXXX XXXX XXXX XXXX XXXX XXXX XXXX XX...

Page 40: ...ption method AES 3 3 7 Authentication Authentication method WPA2 PSK 3 3 8 TCP IPv4 TCP IPv4 Enable Disable 3 3 9 IP Address IP address XXX XXX XXX XXX 3 3 10 Subnet Mask Subnet mask XXX XXX XXX XXX 3 3 11 Default Gateway Default gateway XXX XXX XXX XXX 3 3 12 TCP IPv6 TCP IPv6 Enable Disable 3 3 13 Link Local Address Link local address XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX 3 3 14 Link Local Pre...

Page 41: ...on 1 to 65535 5 20 Cert Fingerprt SHA 1 Certificate finger print SHA 1 xxxxxxxx xxxxxxxx xxxxxxxx xxxxxxxx xxxxxxxx 5 21 Cert Fin gerprt SHA 256 Certificate finger print SHA 256 xxxxxxxx xxxxxxxx xxxxxxxx xxxxxxxx xxxxxxxx xxxxxxxx xxxxxxxx xxxxxxxx 7 Web Services Web Services 7 1 Unsent Usage Logs Number of unsent us age logs 0 to 200 7 2 Usage Log Last Sent Last date when usage log was sent XXXX...

Page 42: ... 4 Online Support Support page URL for subscription contractors only If mentioned If you have a subscription contract please check the con tractor only support page XX represents alphanumeric characters 42 ...

Page 43: ...een on IJ Network Device Setup Utility Important Before you perform settings using IJ Network Device Setup Utility turn on Easy wireless connect mode on the printer following the procedure below 1 Check that printer is turned on 1 2 Press and hold Wireless connect button for 3 seconds 2 Indication of LCD 3 Perform operations following instructions on your computer smartphone tablet 3 For macOS See...

Page 44: ...ct up to 5 devices to the printer at the same time with Wireless Direct Check the usage restrictions and switch the printer to the Wireless Direct Restrictions Changing Printer Setting to Use Wireless Direct 1 Make sure the printer is turned on 1 2 Press the Wireless select button 2 The icon appears on the LCD The Wireless Direct is enabled and a device can be connected to the printer wirelessly N...

Page 45: ...rd on smartphone tablet computer 3 Your device is connected to the printer Note Depending on the device you are using entering the password is required to connect a device to the printer via wireless LAN Enter the password specified for the printer You can check the printer s password by printing the network setting information Printing Network Settings You can print from your smartphone or tablet...

Page 46: ...y Starting Up IJ Network Device Setup Utility Diagnosing and Repairing Network Settings Performing Changing Network Settings List of Models Which Does Not Support Diagnosis and Repair Function List of Models Which Does Not Support IPv6 Configuration via USB Connection 46 ...

Page 47: ...tion IJ Network Device Setup Utility repairs the status of the printer and computer Not available for some models Important Depending on the printer you are using an administrator password is already specified for the printer at the time of purchase When you change the network settings authentication by the administrator password is required For details Administrator Password For improving securit...

Page 48: ...en select the Search charm and search for IJ Network Device Setup Utility In Windows 7 or Windows Vista click Start and select All Programs Canon Utilities IJ Network Device Setup Utility and then IJ Network Device Setup Utility When you start up IJ Network Device Setup Utility a message appears Check the message and select Yes The screen below appears Select Diagnose and Repair or Printer Network...

Page 49: ...Follow the procedure below 1 Start up IJ Network Device Setup Utility 1 2 Check the displayed message and select Yes 2 3 Select Diagnose and Repair on the displayed screen 3 Perform operations following the instructions on the screen Note This function checks the following items whether the computer is connected to the router whether a web page on the Internet can be viewed whether the printer can...

Page 50: ...Performing Changing Network Settings Canon IJ Network Device Setup Utility Screen Performing Network Settings 50 ...

Page 51: ...of detected printer The icon below appears on the left if the printer cannot be used Appears when the printer requires setup or has not been configured Appears when the IP address is duplicated to another printer Appears when you cannot communicate with the printer Note If a printer you want to use is not detected try to set the criteria for printer search Setting Criteria for Printer Search Searc...

Page 52: ...p Note If USB is selected from the pulldown menu on the toolbar is displayed E Location Displays the printer location if it is registered Nothing is displayed if the printer status is Requires Setup Note If USB is selected from the pulldown menu on the toolbar nothing is displayed Assigning Printer Information F Connection Method Displays printer connection method wired LAN Wi Fi or USB Note If US...

Page 53: ...lldown menu on the toolbar nothing is displayed The printer with Requires Setup displayed on Status is not displayed Assigning Printer Information J IPv6 On appears when an IPv6 address is assigned for the printer Note If USB is selected from the pulldown menu on the toolbar is displayed K Displays the printer status and operation guides Selecting a printer from the printer list displays its curre...

Page 54: ...tects printers Note This item has the same function as Update in the View menu C Stops detecting printers Note This item has the same function as Cancel in the View menu D Switches the printer list IPv4 IPv6 or USB printers Note This item has the same function as Switch View in the View menu You can also display the USB connected printer list Not available for some models In this case select USB E...

Page 55: ...Performing Network Settings Performing Changing Wired LAN Connection Ethernet Cable Settings Performing Changing Wi Fi Settings Assigning Printer Information 55 ...

Page 56: ...t the printer with Wired LAN displayed on Connection Method and Available displayed on Status to perform settings You can perform settings for a printer with Available not displayed on Status via USB connection To perform setup for a USB connected printer select USB from the pulldown menu on the toolbar and select the printer to perform change settings 5 Select Network Settings on Printer Settings...

Page 57: ...HCP server functionality must be enabled on your router C Use next IP address Select this option if no DHCP server functionality is available in your setup where you use the printer or you want to use a fixed IP address Enter the IP address subnet mask and default gateway IPv6 settings Note If you select a USB connected printer on step 4 you cannot perform IPv6 settings depending on the printer yo...

Page 58: ...re using C Use Manual Address Select this option if no DHCP server functionality is available in your setup where you use the printer or you want to use a fixed IP address Enter the IP address and IP address prefix length Note This setting item is not available depending on the printer you are using D Use DHCPv6 Select when you obtain an IP address using DHCPv6 Note This setting item is not availa...

Page 59: ... Select Printer Network Setup on the displayed screen 3 Detected printers are listed 4 Select printer to perform change settings from printer list 4 Select the printer with Wi Fi displayed on Connection Method and Available or Requires Setup displayed on Status to perform settings You can perform settings for a printer with Available or Requires Setup not displayed on Status via USB connection To ...

Page 60: ...onnects the printer to wireless communication devices smartphone or tablet without a wireless router Note If Wi Fi is enabled on the computer and if you select a USB connected printer on step 4 you can select Direct depending on the printer you are using If Direct is selected all items are displayed in a gray out status and you cannot perform any settings In addition you cannot connect to Internet...

Page 61: ...en Appears D Encryption Type Displays the encryption method used over the Wi Fi IPv4 settings Note The setting items below are available only when Infrastructure is selected for Network Type If Direct is selected all items are displayed in a gray out status and you cannot perform any settings A Use IPv4 address Always selected displayed in a gray out state B Get IP address automatically Select thi...

Page 62: ...ed in a gray out status and you cannot perform any settings A Use IPv6 address Select when you use the printer with IPv6 environment B Use Stateless Address Select when you use an IP address assigned automatically Use a router compatible with IPv6 Note This setting item is not available depending on the printer you are using C Use Manual Address Select this option if no DHCP server functionality i...

Page 63: ...D Use DHCPv6 Select when you obtain an IP address using DHCPv6 Note This setting item is not available depending on the printer you are using 8 Click Set 8 63 ...

Page 64: ... 3 Select Printer Network Setup on the displayed screen 3 Detected printers are listed 4 Select printer to assign location name and device name 4 Select the printer with Available displayed on Status 5 Select Detailed Printer Settings on Printer Settings menu 5 The Confirm Printer Password screen appears For more on the password refer to Administrator Password 6 Enter password and click OK 6 The D...

Page 65: ...nction of IJ Network Device Setup Utility G4000 series PRO 500 series PRO 1000 series MB2100 series MB2700 series MB5100 series MB5400 series iB4100 series PRO 520 PRO 540 PRO 540S PRO 560 PRO 560S PRO 2000 PRO 4000 PRO 4000S PRO 6000 PRO 6000S TS9000 series TS8000 series TS6000 series TS5000 series MG3000 series E470 series 65 ...

Page 66: ...0 series TS8000 series TS9000 series TR8500 series TR7500 series TS9100 series TS8100 series TS6100 series TS5100 series TS3100 series E3100 series TS300 series E300 series TR8580 series TS9180 series TS8180 series TS6180 series TR8530 series TR7530 series TS8130 series TS6130 series XK70 series XK50 series G4010 series G3010 series TR4500 series E4200 series TS6200 series TS6280 series TS6230 ser...

Page 67: ... TR9530 series TS3300 series E3300 series 67 ...

Page 68: ...Handling Paper Originals FINE Cartridges etc Loading Paper Loading Originals Replacing a FINE Cartridge 68 ...

Page 69: ...Loading Paper Loading Plain Paper Photo Paper 69 ...

Page 70: ...WOP111 Canon Océ Office Colour Paper SAT213 For the page size and paper weight you can use for this printer see Supported Media Types 1 Prepare paper 1 Align the edges of paper If paper is curled flatten it Note Align the edges of paper neatly before loading Loading paper without aligning the edges may cause paper jams If paper is curled hold the curled corners and gently bend them in the opposite...

Page 71: ...3 Pull out the paper output tray B and the output tray extension C 3 4 Open paper guide D 4 5 Load paper vertically against the far right of the rear tray WITH THE PRINT SIDE FACING 5 YOU 71 ...

Page 72: ...e the paper guide too hard against the paper The paper may not be fed properly Important Always load paper in portrait orientation E Loading paper in landscape orientation F can cause paper jams Note Do not load sheets of paper higher than the load limit mark G 72 ...

Page 73: ...e paper loaded on the 7 rear tray and press OK button I Note There are various types of paper such as paper with a special surface coating for printing photos at optimal quality and paper suitable for documents Each media type has specific preset settings how ink is used and sprayed distance from nozzles etc that allow you to print to that type with optimal image 73 ...

Page 74: ...orrect printing this printer has a function that detects whether the size set for the paper loaded on the rear tray matches the paper settings Before printing make paper settings in accordance with the rear tray paper size setting When this function is enabled an error code is displayed if these settings do not match to prevent incorrect printing When the error code is displayed check and correct ...

Page 75: ...Loading Originals Loading Originals on Platen Supported Originals 75 ...

Page 76: ...Loading Originals on Platen 1 Open the document cover A 1 2 Load original WITH SIDE TO SCAN FACING DOWN on platen 2 Supported Originals Align the corner of the original with the alignment mark 76 ...

Page 77: ...unction or the platen glass to break Do not place any objects weighing 4 4 lb 2 0 kg or more on the platen glass Do not put any pressure of 4 4 lb 2 0 kg or more on the platen glass such as pressing down the original The printer cannot scan the striped area B 0 04 in 1 mm from the edges of the platen glass 3 Close the document cover gently 3 77 ...

Page 78: ...Important After loading the original on the platen be sure to close the document cover before starting to copy or scan 78 ...

Page 79: ...Supported Originals Item Details Types of originals Text document magazine or newspaper Printed photo postcard business card or disc BD DVD CD etc Size width x height Max 8 5 x 11 7 in 216 x 297 mm 79 ...

Page 80: ...Replacing a FINE Cartridge Replacing a FINE Cartridge Checking the Ink Status with the Ink Lamps on the Operation Panel Ink Tips 80 ...

Page 81: ...ately Do not leave the printer with the FINE cartridge removed Use a new FINE cartridge for replacement Installing a used FINE cartridge may cause the nozzles to clog Furthermore with such a FINE cartridge the printer will not be able to inform you when to replace the FINE cartridge properly Note For Windows if a FINE cartridge runs out of ink you can print with either color or black FINE cartridg...

Page 82: ...replacement position Caution Do not hold the FINE cartridge holder to stop or move it forcibly Do not touch the FINE cartridge holder until it stops completely Important Do not touch the metallic parts or other parts inside the printer 4 Remove the empty FINE cartridge 4 1 Push down the ink cartridge lock lever E of the empty FINE cartridge until it clicks 1 82 ...

Page 83: ...2 Remove the FINE cartridge F 2 5 Prepare a new FINE cartridge 5 1 Take a new FINE cartridge out of its package and remove the protective tape G gently 1 83 ...

Page 84: ...nto the FINE cartridge holder all the way until it 1 touches the back The color FINE cartridge should be installed into the left slot and the black FINE cartridge should be installed into the right slot Important Insert the FINE cartridge gently so that it does not hit the electrical contacts on the FINE cartridge holder 2 Push up the ink cartridge lock lever until it clicks 2 The FINE cartridge w...

Page 85: ...nstalled correctly 7 Close the cover 7 Note If the error code appears on the LCD after the cover is closed take appropriate action When Error Occurred 8 Adjust the print head position 8 After replacing the FINE cartridge align the print head 85 ...

Page 86: ... code is displayed on the LCD Check the error code and take appropriate action When Error Occurred In the copy standby mode you can check the ink status with the Color Ink lamp and Black Ink lamp A Alarm lamp B Black Ink lamp C Color Ink lamp Color Ink lamp or Black Ink lamp lights The ink is running low Prepare a new ink cartridge The resulting print quality may not be satisfactory if printing is...

Page 87: ...ity The printer has the function to automatically clean the ink jet nozzles to prevent clogging In the cleaning procedure used ink for nozzle cleaning is limited to a small amount Does black and white printing use color ink Black and white printing may use ink other than black ink depending on the type of printing paper or the settings of the printer driver So color ink is consumed even when print...

Page 88: ...If Printing Is Faint or Uneven Maintenance Procedure Printing the Nozzle Check Pattern Examining the Nozzle Check Pattern Cleaning the Print Head Deep Print Head Cleaning Aligning the Print Head 88 ...

Page 89: ...cartridge is installed correctly Replacing Procedure Also check if the protective tape on the bottom of the FINE cartridge is removed If the Alarm lamp lights or flashes see When Error Occurred For Windows increasing the print quality in the printer driver settings may improve the print result Changing the Print Quality and Correcting Image Data When the Print Results Are Blurred or Uneven Step1 P...

Page 90: ...performing from step 1 to step 3 twice Step4 Clean the print head deeply From the printer Deep Print Head Cleaning From the computer For Windows Cleaning the Print Heads For macOS Cleaning the Print Heads If the problem is not resolved turn off the power and clean the print head deeply again after 24 hours If the problem is still not resolved Step5 Replace the FINE cartridge Replacing a FINE Cartr...

Page 91: ... Not Even such as the Ruled Lines Are Misaligned Step Align the print head From the printer Aligning the Print Head From the computer For Windows Adjusting Print Head Position Manually For macOS Adjusting Print Head Position 91 ...

Page 92: ...need to prepare a sheet of A4 or Letter sized plain paper 1 Check that printer is turned on 1 2 Load a sheet of A4 or Letter sized plain paper in the rear tray 2 Loading Plain Paper Photo Paper 3 Press the Setup button until 1 appears on the LCD 3 4 Press the Black button or the Color button 4 The nozzle check pattern will be printed Do not perform any other operations until the printer completes ...

Page 93: ... streaks in the pattern B 1 If there are missing lines in the pattern A C Good D Bad lines are missing If there are horizontal white streaks in the pattern B E Good F Bad horizontal white streaks are present If any color in the pattern A or the pattern B is not printed Example Magenta pattern is not printed If one of the above is applied cleaning the print head is required 93 ...

Page 94: ...ress the Setup button until 2 appears on the LCD 2 3 Press the Black button or the Color button 3 The printer starts cleaning the print head The cleaning will be complete when the ON lamp lights after flashing Do not perform any other operations until the printer completes the cleaning of the print head This takes about 1 minute 4 Check the print head condition 4 To check the print head condition ...

Page 95: ...the print head deeply The cleaning will be complete when the ON lamp lights after flashing Do not perform any other operations until the printer completes the deep cleaning of the print head This takes about 1 to 2 minutes 4 Check the print head condition 4 To check the print head condition print the nozzle check pattern If the problem is not resolved turn off the power and clean the print head de...

Page 96: ...u need to prepare a sheet of A4 or Letter sized plain paper 1 Check that printer is turned on 1 2 Load a sheet of A4 or Letter sized plain paper on the rear tray 2 Loading Plain Paper Photo Paper 3 Press the Setup button until 4 appears on the LCD 3 4 Press the Black button or the Color button 4 The print head alignment sheet will be printed Important Do not touch any printed part on the print hea...

Page 97: ...en the ON lamp lights after flashing Remove the print head alignment sheet on the platen Important Do not open the document cover or move the print head alignment sheet on the platen until adjusting the print head position is complete If adjusting the print head position has failed the Alarm lamp lights up Press the OK button to release the error then take appropriate action When Error Occurred No...

Page 98: ...Cleaning Cleaning Exterior Surfaces Cleaning Platen and Document Cover Cleaning Paper Feed Rollers Cleaning Inside the Printer Bottom Plate Cleaning 98 ...

Page 99: ... 4 Clean the paper feed rollers with paper 4 1 Make sure that the paper feed rollers have stopped rotating load a sheet of A4 or Letter sized 1 plain paper or cleaning sheet available on the market on the rear tray Loading Plain Paper Photo Paper 2 Press the Black button or the Color button 2 The printer starts cleaning The cleaning will be complete when the paper is ejected 5 Press the Stop butto...

Page 100: ... the paper feed rollers turn on the power then clean the paper feed rollers again If the problem is not resolved after cleaning the paper feed roller contact your nearest Canon service center to request a repair 100 ...

Page 101: ...sheet of A4 or Letter sized plain paper Be sure to use a new piece of paper 1 Check that printer is turned on 1 2 Prepare paper 2 1 Fold a single sheet of A4 or Letter sized plain paper in half widthwise then unfold the paper 1 2 Load only this sheet of paper on the rear tray with the open side facing you 2 3 Pull out the paper output tray A and the output tray extension B 3 3 Press the Setup butt...

Page 102: ...ged with ink perform Bottom Plate Cleaning again Note When performing Bottom Plate Cleaning again be sure to use a new piece of paper If the problem is not resolved after performing cleaning again the protrusions inside the printer may be stained Wipe off any ink from the protrusions using a cotton swab or the like Important Before cleaning the printer turn it off and unplug it 102 ...

Page 103: ... Handling Precautions Transporting Your Printer When Repairing Lending or Disposing of the Printer Keeping Print Quality High Main Components and Their Use Main Components Power Supply Indication of LCD Changing Settings Changing Printer Settings from Your Computer Windows Changing Printer Settings from Your Computer macOS Changing Settings from Operation Panel Specifications 103 ...

Page 104: ...Safety Safety Precautions Regulatory Information WEEE EU EEA 104 ...

Page 105: ...ts such as alcohol or thinner Do not open or modify the printer Use only the power cord cables that came with your printer Do not use these cables with other devices Do not plug in to voltages or frequencies other than those specified Plug the power cord into the socket completely Do not plug in or unplug the power cord with wet hands Do not damage the power cord by twisting bundling tying pulling...

Page 106: ... it with both hands General Notices Choosing a Location Refer to Specifications in the Online manual for details on operating environment Do not install the printer in a location that is unstable or subject to excessive vibration Do not install the printer in locations that get very hot direct sunlight or close to a heating source very humid or dusty locations or outdoors Do not place the printer ...

Page 107: ...ps and staples and containers holding flammable liquids such as alcohol or thinner Be sure to observe the following when loading the original on the platen Failure to observe the following may cause the scanner to malfunction or the platen glass to break Do not place any objects weighing 4 4 lb 2 0 kg or more on the platen glass Do not put any pressure of 4 4 lb 2 0 kg or more on the platen glass ...

Page 108: ...to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help Use of a shielded cable is required to comply with ...

Page 109: ...Interference Do not use the printer around medical equipment or other electronic devices Signals from the printer may interfere with the correct operation of these devices 109 ...

Page 110: ...WEEE EU EEA This regulation is only for European Union and EEA Norway Iceland and Liechtenstein There is no information to inform here 110 ...

Page 111: ...s Canceling Print Jobs Storing Printed Images Legal Restrictions on Scanning Copying Printer Handling Precautions Transporting Your Printer When Repairing Lending or Disposing of the Printer Keeping Print Quality High 111 ...

Page 112: ... of deposit Postage stamps canceled or uncanceled Identification badges or insignia Selective service or draft papers Checks or drafts issued by governmental agencies Motor vehicle licenses and certificates of title Traveler s checks Food stamps Passports Immigration papers Internal revenue stamps canceled or uncanceled Bonds or other certificates of indebtedness Stock certificates Copyrighted wor...

Page 113: ... any object on the document cover Do not place any object on the document cover It will fall into the rear tray when the document cover is opened and cause the printer to malfunction Also place the printer where objects will not fall on it 113 ...

Page 114: ...hipping agent is handling transport of the printer have its box marked THIS SIDE UP to keep the printer with its bottom facing down Mark also with FRAGILE or HANDLE WITH CARE 1 Turn the printer off 1 2 Check that ON lamp is off and unplug power cord 2 Important Do not unplug the printer while the ON lamp is lit or flashing as it may cause malfunction or damage to the printer making the printer una...

Page 115: ...stored in the printer When sending the printer for repair lending or transferring the printer to another person or disposing of the printer please be sure to follow the steps below in order to delete such information and prevent third parties from accessing it 1 Press the Setup button until 18 appears on the LCD 1 2 Press the Black button or the Color button 2 115 ...

Page 116: ...u press the ON button to turn off the power the printer caps the print head nozzles automatically to prevent from drying If you unplug the power cord from the wall outlet before the ON lamp is turned off the print head will not be capped properly and this will cause drying or clogging When unplugging the power cord check that the ON lamp is not lit Print periodically Just as the tip of a felt pen ...

Page 117: ...Main Components and Their Use Main Components Power Supply Indication of LCD 117 ...

Page 118: ...Main Components Front View Rear View Inside View Operation Panel 118 ...

Page 119: ...oad paper here Two or more sheets of the same size and type of paper can be loaded at the same time and fed automatically one sheet at a time Loading Plain Paper Photo Paper E Cover Open to replace the FINE cartridge or remove jammed paper inside the printer F Paper Output Tray Printed paper is ejected Pull out it before printing G Output Tray Extension Extend to support ejected paper 119 ...

Page 120: ...H Operation Panel Use to change the settings of the printer or to operate it Operation Panel I Platen Load an original here 120 ...

Page 121: ...ied power cord B USB Port Plug in the USB cable to connect the printer with a computer Important Do not touch the metal casing Do not plug in or unplug the USB cable while the printer is printing or scanning with the computer This can cause trouble 121 ...

Page 122: ...idge should be installed into the right slot C FINE Cartridge ink cartridges A replaceable cartridge that integrates print head and ink tank Note For details on replacing a FINE cartridge see Replacing a FINE Cartridge Important The area around the parts D may be splattered with ink This does not affect the performance of the printer Do not touch the parts D The printer may not print properly if y...

Page 123: ...irect or enable disable them Each time you press the Wireless select button the setting switches Indication of LCD D Wireless connect button Start the Wi Fi setup E Information button Starts printing network settings information F Setup button Select a menu to perform printer maintenance and to change printer settings Pressing this button repeatedly switches the segment display on the LCD G Alarm ...

Page 124: ...f paper size setting This button is also used to resolve an error L Stop button Cancels operations You can press this button to cancel a print copy or scan job in progress M Black button Starts black white copying You can also press this button to finalize your selection for the setting item or to resolve an error N Color button Starts color copying You can also press this button to finalize your ...

Page 125: ...Power Supply Checking that Power Is On Turning the Printer On and Off Checking the Power Plug Power Cord Unplugging the Printer 125 ...

Page 126: ... off if the ON lamp is lit the printer is on Note It may take a while for the printer to start printing immediately after you turn on the printer The LCD will turn off if the printer is not operated for about 10 minutes To restore the display press any button or perform the print operation 126 ...

Page 127: ...e LCD see When Error Occurred You can set the printer to automatically turn on when a print or scan operation is performed from a computer connected by USB cable or wireless network This feature is set to off by default From the printer Turning on off Printer Automatically From the computer For Windows Managing the Printer Power For macOS Managing the Printer Power Turning off the printer 1 Press ...

Page 128: ... set the printer to automatically turn off when no operations are performed or no print jobs are sent to the printer for a certain interval This feature is set to on by default From the printer Turning on off Printer Automatically From the computer For Windows Managing the Printer Power For macOS Managing the Printer Power 128 ...

Page 129: ...r cord is hot The power plug power cord is rusty The power plug power cord is bent The power plug power cord is worn The power plug power cord is split Caution If you find anything unusual with the power plug power cord described above unplug the power cord and call for service Using the printer with one of the unusual conditions above may cause a fire or an electric shock 129 ...

Page 130: ... ON lamp is off Unplugging the power cord while the ON lamp is lit or flashing may cause drying or clogging of the print head and print quality may be reduced 1 Press the ON button to turn the printer off 1 2 Confirm that the ON lamp is off 2 3 Unplug the power cord 3 The specification of the power cord differs depending on the country or region of use 130 ...

Page 131: ...differs depending on the network of use or the network status Signal strength 81 or more You can use the printer over a Wi Fi without any problems Signal strength 51 or more The problem such as the printer cannot print may occur according to the network status We recommend placing the printer near the wireless router Signal strength 50 or less The problem such as the printer cannot print may occur...

Page 132: ... Paper Select button This icon does not appear if the paper mismatch detection function is disable E Paper size Displays the current paper size The paper size also flashes while you select the paper size after pressing the Paper Select button F Setup Appears by pressing the Setup button During this icon select a menu to perform printer maintenance and to change printer settings 132 ...

Page 133: ...Changing Settings Changing Printer Settings from Your Computer Windows Changing Printer Settings from Your Computer macOS Changing Settings from Operation Panel 133 ...

Page 134: ...Printer Settings from Your Computer Windows Changing the Print Options Registering a Frequently Used Printing Profile Setting the Ink to be Used Managing the Printer Power Changing the Printer Operation Mode 134 ...

Page 135: ...is option if you encounter print failures such as part of an image data being cut off 1 Open the printer driver setup window 1 2 Click Print Options on the Page Setup tab 2 The Print Options dialog box opens 3 Change the individual settings 3 If necessary change the setting of each item and then click OK The Page Setup tab is displayed again 135 ...

Page 136: ...Used Settings on the Quick Setup tab select the printing profile to be used and if necessary change the settings after Additional Features You can also register necessary items on the Main and Page Setup tabs 3 Click Save 3 The Save Commonly Used Settings dialog box opens 4 Save the settings 4 Enter a name for the print settings to register in the Name field If necessary click Options set the item...

Page 137: ...tings Registered print settings cannot be saved and preserved If a profile is deleted register the print settings again Deleting Unnecessary Printing Profile 1 Select the printing profile to be deleted 1 Select the printing profile you want to delete from the Commonly Used Settings list on the Quick Setup tab 2 Delete the printing profile 2 Click Delete When the confirmation message appears click ...

Page 138: ...printing and click OK 4 Click OK on the Page Setup tab 4 When you perform printing the specified FINE cartridge will be used Important When the following settings are specified Black Only does not function because the printer uses the color FINE cartridge to print documents Other than Plain Paper Ink Jet Hagaki A Hagaki K A Hagaki A or Hagaki is selected for Media Type on the Main tab Borderless i...

Page 139: ...a specified period of time 1 Open the Canon IJ Printer Assistant Tool 1 2 Check that the printer is on and then click Auto Power 2 The Auto Power Settings dialog box will open Note If the printer is off or if communication between the printer and the computer is disabled an error message may appear because the computer cannot collect the printer status If this happens click OK to display the most ...

Page 140: ...o disable this function select Disable from the list according to the same procedure Note When the printer is turned off the Canon IJ Status Monitor message varies depending on the Auto Power On setting When the setting is Enable Printer is standing by is displayed When the setting is Disable Printer is offline is displayed 140 ...

Page 141: ...automatic head alignment Rotate 90 degrees left when orientation is Landscape On the Page Setup tab you can change the rotation direction of the Landscape in the Orientation To rotate the print data 90 degrees to the left during printing select this item To rotate the print data 90 degrees to the right during printing clear this item Important Do not change this setting while the print job is disp...

Page 142: ... ink drying wait time Reducing the ink drying wait time speeds up printing 4 Apply the settings 4 Click OK and when the confirmation message appears click OK The printer operates with the modified settings hereafter 142 ...

Page 143: ...Changing Settings from Operation Panel Setting Items on Operation Panel Quiet setting Turning on off Printer Automatically Initializing Printer Settings 143 ...

Page 144: ...head alignment value 7 Roller cleaning 8 Bottom plate cleaning 9 Running WPS PIN code method 10 Resetting LAN settings 11 Quiet setting 12 Auto power off setting 13 Auto power on setting 14 Detecting paper setting mismatch 15 IPv6 setting 16 Wi Fi pairing settings 17 Resetting all settings Press the Color button to enable the function or press the Black button to disable the function 144 ...

Page 145: ...CD 2 3 Press the Color button 3 To disable the function press the Black button Important Operating speed may be reduced compared to when the quiet mode is not selected Note You can set the quiet mode from the operation panel of the printer the printer driver or ScanGear scanner driver No matter how you set the quiet mode the mode is applied when you perform operations from the operation panel of t...

Page 146: ...below to initialize the printer settings 1 Check that printer is turned on 1 2 Press the Setup button until 17 appears on the LCD 2 3 Press the Black button or the Color button 3 All the printer settings are initialized The administrator password specified by Remote UI or IJ Network Device Setup Utility reverts to the default setting After resetting perform setup again as necessary Note You cannot...

Page 147: ...emperature 59 to 86 F 15 to 30 C Humidity 10 to 80 RH no condensation For the temperature and humidity conditions of papers such as photo paper refer to the paper s packaging or the supplied instructions Storage environment Temperature 32 to 104 F 0 to 40 C Humidity 5 to 95 RH no condensation Power supply AC 100 240 V 50 60 Hz The supplied power cord is only for the country or region you purchased...

Page 148: ...width and available channels differ depending on country or region Communication distance Indoors 164 feet 50 m Effective range varies depending on the installation environment and location Security WEP 64 128 bits WPA PSK TKIP AES WPA2 PSK TKIP AES Setup WPS Push button configuration PIN code method Easy wireless connect Minimum System Requirements Conform to the operating system s requirements w...

Page 149: ...0 12 6 macOS 10 15 Other Supported OS iOS iPadOS Android Chrome OS Some functions may not be available with the supported OS Refer to the Canon web site for details Information in this manual is subject to change without notice 149 ...

Page 150: ...Information about Paper Supported Media Types Paper Load Limit Unsupported Media Types Handling Paper Print Area 150 ...

Page 151: ...r is not available in some countries or regions Note that in the United States Canon paper is not sold by model number Instead purchase paper by name Paper for printing documents Canon Red Label Superior WOP111 Canon Océ Office Colour Paper SAT213 Paper for printing photos Glossy Photo Paper Everyday Use GP 501 GP 508 Photo Paper Glossy GP 701 Photo Paper Plus Glossy II PP 201 PP 208 PP 301 Paper ...

Page 152: ...ge sizes and media types the printer supports differ depending on the OS you are using Standard sizes Letter Legal A5 A4 B5 KG 4 x6 10x15 5 x7 13x18cm L 89x127mm 2L 127x178mm Square 5 Hagaki Special sizes Minimum size 3 50 x 5 00 in 89 0 x 127 0 mm Maximum size 8 50 x 26 61 in 215 9 x 676 0 mm Paper Weight You can use paper in the following weight range Plain paper From 17 to 28 lb 64 to 105 g m2 ...

Page 153: ...r Paper SAT213 Approx 50 sheets Paper for printing photos Media Name Model No Rear Tray Glossy Photo Paper Everyday Use GP 501 GP 508 1 Photo Paper Glossy GP 701 1 Photo Paper Plus Glossy II PP 201 PP 208 PP 301 1 5 x7 13x18cm 2L 127x178mm Square 5 10 sheets KG 4 x6 10x15 L 89x127mm Hagaki 20 sheets Paper for making original goods Media Name Model No Rear Tray Photo Stickers 16 stickers per sheet ...

Page 154: ... paper or less Paper Load Limit of Paper Output Tray Genuine Canon Paper Paper for printing documents Media Name Model No Paper Output Tray Canon Red Label Superior WOP111 Canon Océ Office Colour Paper SAT213 Approx 10 sheets Paper other than Genuine Canon Paper Common Name Paper Output Tray Plain Paper including recycled paper Approx 10 sheets When continuing printing with paper other than the ab...

Page 155: ... Damp paper Paper thinner than a postcard including plain paper or notepad paper cut to a small size when printing on paper smaller than A5 Picture postcards Postcards affixed with photos or stickers Envelopes Any type of paper with holes Paper that is not rectangular Paper bound with staples or glue Paper with an adhesive surface on the back such as label seal Paper decorated with glitter etc 155...

Page 156: ... the printed surface until the ink is dried Even when the ink is dried be careful not to touch the printed surface as much as possible when handling Due to the nature of the pigment ink the ink on the printed surface may be removed when being rubbed or scratched Take out only the necessary number of paper from the package just before printing To avoid curling when you do not print put unused paper...

Page 157: ...Printing Printing from Computer Printing from Smartphone Tablet Printing from Digital Camera Using PIXMA MAXIFY Cloud Link Paper Settings 157 ...

Page 158: ...Printing from Computer Printing from Application Software Windows Printer Driver Printing from Application Software macOS AirPrint Printing Using Canon Application Software Printing from Chrome OS 158 ...

Page 159: ...on Software Windows Printer Driver Basic Printing Setup Basic Various Printing Methods Changing the Print Quality and Correcting Image Data Overview of the Printer Driver Printer Driver Description Updating the MP Drivers 159 ...

Page 160: ...river s setup screen 3 4 Select frequently used settings 4 On the Quick Setup tab use Commonly Used Settings to select from predefined print settings When you select a print setting the settings for Additional Features Media Type and Printer Paper Size automatically switch to the predefined values 5 Select print quality 5 For Print Quality select from High Standard or Draft 160 ...

Page 161: ...rinter will now print using these settings Important When you select Always Print with Current Settings the settings on the Quick Setup Main and Page Setup tabs are saved and those settings are used in subsequent printings To register the current settings as a new preset click Save under Commonly Used Settings 161 ...

Page 162: ...Note If the paper size in the printer driver does not match the one configured on the printer an error may occur For instructions on what to do if an error occurs see Paper Settings 162 ...

Page 163: ...n Paper Canon genuine papers Photo Printing Media name Model No Media Type in the printer driver Photo Paper Plus Glossy II PP 201 PP 208 PP 301 Photo Paper Plus Glossy II Glossy Photo Paper Everyday Use GP 501 GP 508 Glossy Photo Paper Photo Paper Glossy GP 701 Glossy Photo Paper Canon genuine papers Original Product Media name Model No Media Type in the printer driver Restickable Photo Paper RP ...

Page 164: ... Printing Methods Setting a Page Size and Orientation Setting the Number of Copies and Printing Order Perform Borderless Printing Scaled Printing Page Layout Printing Duplex Printing Printing on Postcards 164 ...

Page 165: ... Open the printer driver setup window 1 2 Select the paper size 2 Select a page size from the Page Size list on the Page Setup tab 3 Set Orientation 3 Select Portrait or Landscape for Orientation Check Rotate 180 degrees check box when you want to perform printing with the original being rotated 180 degrees 4 Click OK 4 When you perform print the document will be printed with the selected page siz...

Page 166: ...3 Specify the print order 3 Check the Print from Last Page check box when you want to print from the last page in order and uncheck the check box when you want to print from the first page Check the Collate check box when you are printing multiple copies of a document and want to print out all pages in each copy together Uncheck this check box when you want to print all pages with the same page nu...

Page 167: ...tware and this printer driver the number of copies may be multiplied numbers of the two settings or the specified printing order may not be enabled Print from Last Page appears grayed out and is unavailable when Tiling Poster is selected for Page Layout When Booklet is selected for Page Layout Print from Last Page and Collate appear grayed out and cannot be set When Duplex Printing Manual is selec...

Page 168: ...n you want to print data such as a photo without providing any margin around it set borderless printing You can also set borderless printing in Additional Features on the Quick Setup tab Setting Borderless Printing 1 Open the printer driver setup window 1 2 Set borderless printing 2 Select Borderless from the Page Layout list on the Page Setup tab Click OK when the confirmation message appears Whe...

Page 169: ...Stamp Background button on the Page Setup tab appear grayed out and are unavailable When Plain Paper is selected from the Media Type list on the Main tab you cannot perform borderless printing Depending on the type of the media used during borderless printing the print quality may deteriorate at the top and bottom of the sheet or stains may form When the ratio of the height to the width differs fr...

Page 170: ...a will be printed in the full size If you set this when printing the address side of a postcard the postal code of the sender is printed in the correct position When Preview before printing is checked on the Main tab you can confirm whether there will be no margin before printing 170 ...

Page 171: ...nt 3 Using Page Size select the page size that is set with your application software 4 Set the scaling rate by using one of the following methods 4 Select a Printer Paper Size When the printer paper size is smaller than the Page Size the page image will be reduced When the printer paper size is larger than the Page Size the page image will be enlarged Specify a scaling factor 171 ...

Page 172: ...perform print the document will be printed with the specified scale Important When the application software which you used to create the original has the scaled printing function configure the settings on your application software You do not need to configure the same setting in the printer driver Note Selecting Scaled changes the printable area of the document 172 ...

Page 173: ...yout list on the Page Setup tab The current settings are displayed in the settings preview on the left side of the printer driver 3 Select the print paper size 3 Select the size of the paper loaded in the printer from the Printer Paper Size list 4 Set the number of pages to be printed on one sheet and the page order 4 If necessary click Specify specify the following settings in the Page Layout Pri...

Page 174: ...r To change the page arrangement order select a placement method from the list Page Border To print a page border around each document page check this check box 5 Complete the setup 5 Click OK on the Page Setup tab When you perform print the specified number of pages will be arranged on each sheet of paper in the specified order 174 ...

Page 175: ...ge Setup tab 3 Select the layout 3 Select Normal size Fit to Page Scaled or Page Layout from the Page Layout list 4 Specify the side to be stapled 4 The best Stapling Side is selected automatically from the Orientation and Page Layout settings To change the setting select another stapling side from the list 5 Set the margin width 5 If necessary click Specify Margin and set the margin width and the...

Page 176: ...ther than Plain Paper is selected from Media Type on the Main tab Duplex Printing Manual appears grayed out and is unavailable When Borderless Tiling Poster or Booklet is selected from the Page Layout list Duplex Printing Manual and Stapling Side appear grayed out and are unavailable Note If the back side of the paper becomes smudged during duplex printing perform Bottom Plate Cleaning in the Cano...

Page 177: ...sage side first and then print the address side The paper settings on the printer driver are different depending on whether you are printing on the address side or the message side 5 Select the paper size 5 For Printer Paper Size select Hagaki 100x148mm 6 Set the print orientation 6 To print the address horizontally set Orientation to Landscape 7 Select the print quality 7 For Print Quality select...

Page 178: ...Overview of the Printer Driver Canon IJ Printer Driver Opening Printer Driver s Setup Screen Canon IJ Status Monitor Checking Ink Status from Your Computer Instructions for Use Printer Driver 178 ...

Page 179: ...ort different data formats you need a printer driver that supports your printer Installing the Printer Driver To install the printer driver install the driver from the Setup CD ROM or our website Specifying the Printer Driver To specify the printer driver open the Print dialog box of the application software you are using and select Canon XXX where XXX is your model name Displaying the Manual from...

Page 180: ...details refer to the operating instructions of your application software Displaying the Printer Driver s Setup Screen by Clicking the Printer Icon From the setup screen you can perform printer maintenance operations such as print head cleaning or set print settings to be shared by all application software 1 Select Control Panel Hardware and Sound Devices and Printers 1 2 Right click the icon of yo...

Page 181: ...tton on the task bar Click the button of the status monitor displayed on the task bar The Canon IJ Status Monitor appears Note To open the Canon IJ Status Monitor when the printer is not printing open the printer driver setup window and click View Printer Status on the Maintenance tab The information displayed on the Canon IJ Status Monitor may differ depending on the country or region where you a...

Page 182: ...In such cases take the appropriate action as described Related Topic Canon IJ Status Monitor Description 182 ...

Page 183: ...nance tab click View Printer Status 3 Display Estimated ink levels 3 Ink status is displayed as an illustration Note The information displayed on the Canon IJ Status Monitor may differ depending on the country or region where you are using your printer When you receive a notice about the remaining ink level a mark appears on the left of the ink icon For example The ink is running low Prepare a new...

Page 184: ...ince the resolution in the preview display differs from the printing resolution text and lines in the preview display may appear different from the actual print result With some applications the printing is divided into multiple print jobs To cancel printing delete all divided print jobs If image data is not printed correctly display the Print Options dialog box from the Page Setup tab and change ...

Page 185: ...ng If bitmap printing is enabled in Adobe Illustrator Adobe Systems Incorporated printing may take time or some data may not be printed Print after unchecking the Bitmap Printing check box in the Print dialog box 185 ...

Page 186: ...Printer Driver Description Quick Setup Tab Description Main Tab Description Page Setup Tab Description Maintenance Tab Description Canon IJ Status Monitor Description 186 ...

Page 187: ...es either by dragging the individual profiles or by holding down the Ctrl key and pressing the up or down arrow keys Standard These are the factory settings If Page Size Orientation and Copies were set from the application software those settings have priority Photo Printing If you select this setting when printing a photo the photo paper and photo size generally used are set The Borderless Printi...

Page 188: ...venient functions for the printing profile that you selected for Commonly Used Settings on the Quick Setup tab When you move the mouse pointer near a function that can be changed a description of that function is displayed To enable a function check the corresponding check box For some functions you can set detailed settings from the Main and Page Setup tabs Important Depending on the printing pro...

Page 189: ...ng or 4 on 1 Printing in Additional Features you can manually set the paper size with Page Size on the Page Setup tab If you select a paper size that is smaller than the Page Size the document size will be reduced If you select a paper size that is larger the document size will be enlarged Also if you select Custom the Custom Paper Size dialog box opens and allows you to specify any vertical and h...

Page 190: ... print execution When you select this function and then close the printer driver setup window the information that you set on the Quick Setup Main and Page Setup tabs are saved and printing with the same settings is possible starting from the next print execution Important If you log on with a different user name the settings that were set when this function was enabled are not reflected in the pr...

Page 191: ...print orientation when the printing profile is selected check this check box If this check box is unchecked the print orientation is not saved and consequently the Orientation setting is not applied when the printing profile is selected Instead the printer prints with the print orientation specified with the application software Save the copies setting Saves the Copies setting to the printing prof...

Page 192: ...ing a Color Document in Monochrome Specifying Color Correction Adjusting Color Balance Adjusting Brightness Adjusting Contrast Setting Paper Dimensions Custom Size Setting a Page Size and Orientation Setting the Number of Copies and Printing Order 192 ...

Page 193: ...ype that matches the paper that is loaded in the printer This ensures that printing is carried out properly for the specified paper Paper Source Shows the source from which paper is supplied Rear Tray Paper is always supplied from the rear tray Print Quality Selects your desired printing quality Select one of the following to set the print quality level that is appropriate for the purpose Importan...

Page 194: ...djustment tab and select the Color Correction method on the Matching tab Note If you want to use an ICC profile to adjust colors use the Manual Color Adjustment dialog box to set the profile Grayscale Printing This function converts the data to monochrome data when printing your document Check this check box to print a color document in monochrome Preview before printing Shows what the print resul...

Page 195: ... in the range from 50 to 50 This adjustment changes the relative amount of ink of each color used which alters the total color balance of the document Use your application if you want to change the total color balance significantly Use the printer driver only if you want to adjust the color balance slightly Important When Grayscale Printing is checked on the Main tab Cyan Magenta and Yellow appear...

Page 196: ...software is set so that ICM is disabled ICM is unavailable for Color Correction and the printer may not be able to print the image data properly None Disables color adjustment with the printer driver Select this value when you are specifying an individually created printing ICC profile in an application software to print data Related Topics Setting the Print Quality Level Custom Adjusting Color Ba...

Page 197: ...o specify any vertical and horizontal dimensions for the paper size Orientation Selects the printing orientation If the application used to create your document has a similar function select the same orientation that you selected in that application Portrait Prints the document so that its top and bottom positions are unchanged relative to the paper feed direction This is the default setting Lands...

Page 198: ...t the printer can automatically reduce the size when it prints the document Check this check box to reduce the size when printing the document Borderless Chooses whether you are printing on a full page without any page margins or printing with page margins In borderless printing originals are enlarged to extend slightly off the paper Thus printing can be performed without any margins border Use Am...

Page 199: ...unction can be used only when Plain Paper is selected for Media Type and one of Normal size Fit to Page Scaled or Page Layout is selected Stapling Side Selects the stapling margin position The printer analyzes the Orientation and Page Layout settings and automatically selects the best stapling margin position Check Stapling Side and select from the list to change it Specify Margin Opens the Specif...

Page 200: ...the environment Stamp and Background may not be available Custom Paper Size dialog box This dialog box allows you to specify the size width and height of the custom paper Units Select the unit for entering a user defined paper size Paper Size Specifies the Width and the Height of the custom paper Measurement is shown according to the units specified in Units Page Layout Printing dialog box This di...

Page 201: ...Depending on the environment of the printer driver you are using this function may not be available Print Cut Paste lines in margins Specifies whether to print cut lines that serve as guidelines for pasting together the pages into a poster Check this check box to print the cut lines Print page range Specifies the printing range Select All under normal circumstances Select Pages to specify a specif...

Page 202: ...ble Disable ICM required from the application software Disables the ICM function required from the application software When an application software uses Windows ICM to print data unexpected colors may be produced or the printing speed may decrease If these problems occur checking this check box may resolve the problems Important Uncheck this check box under normal circumstances This function does...

Page 203: ...data Depending on the application software being used the image data may be cut off or may not be printed properly In such cases select On If you will not be using this function select Off Important When using this function the print quality may drop depending on the print data Unit of Print Data Processing Selects the processing unit of the print data to be sent to the printer Select Recommended ...

Page 204: ...overlapped by the document may be hidden Stamp first page only Selects whether the stamp is to be printed on the first page only or on all pages when the document has two or more pages Check the Stamp check box to enable this Check this check box to print a stamp on the first page only Background Background printing is a function that allows you to print an illustration or a similar object bitmap ...

Page 205: ...xt Specifies the stamp text string Up to 64 characters can be entered For Date Time User Name the creation date time and user name of the printed object are displayed in Stamp Text Important Stamp Text appears grayed out and is unavailable if Date Time User Name is selected TrueType Font Selects the font for the stamp text string Style Selects the font style for the stamp text string Size Selects ...

Page 206: ... You can also change the stamp position by dragging the stamp in the preview window Rotation Specifies the angle of rotation for the stamp The angle can be set by entering the number of degrees Negative values rotate the stamp clockwise Note Rotation is enabled only when Text or Date Time User Name is selected for Stamp Type on the Stamp tab Note Click Defaults to set the stamp position to Center ...

Page 207: ...w Intensity Adjusts the intensity of the bitmap to be used as a background Moving the slider to the right increases the intensity and moving the slider to the left decreases the intensity To print the background at the original bitmap intensity move the slider to the rightmost position Note Depending on the environment this function may not be available Click Defaults to set File to blank Layout M...

Page 208: ...pics Setting Paper Dimensions Custom Size Setting a Page Size and Orientation Perform Borderless Printing Fit to Page Printing Scaled Printing Page Layout Printing Tiling Poster Printing Booklet Printing Duplex Printing Setting the Stapling Margin Setting the Number of Copies and Printing Order Changing the Print Options Stamp Background Printing 208 ...

Page 209: ...he printer status and how a print job is proceeding About Opens the About dialog box The version of the printer driver plus a copyright notice can be checked In addition the language to be used can be switched About dialog box When you click About the About dialog box is displayed This dialog box displays the version copyright and module list of the printer driver You can select the language to be...

Page 210: ...Important If the font for displaying the language of your choice is not installed in your system the characters will be garbled 210 ...

Page 211: ...hen immediately check what sort of action to perform Ink status display Displays the ink status FINE cartridge types and ink levels can be confirmed Overview of the Canon IJ Status Monitor The Canon IJ Status Monitor uses images icons and messages to display the printer status and the ink status During printing you can check information about the document being printed and the print progress If an...

Page 212: ... Option Menu If a printer message appears select Enable Status Monitor to start the Canon IJ Status Monitor Select Enable Status Monitor to use the following commands Always Display Current Job Displays the Canon IJ Status Monitor whenever a document is being printed Always Display on Top Displays the Canon IJ Status Monitor in front of other windows Display Warning Automatically When a Low Ink Wa...

Page 213: ...he For secure communication window This window allows you to download the route certificate register it to the browser and disable warning displays Help Menu Select this menu to display Help information for the Canon IJ Status Monitor including version and copyright information Related Topic Canon IJ Status Monitor 213 ...

Page 214: ...to continue Some applications require an administrator account to continue In such cases switch to an administrator account and restart the operation from the beginning 2 Install the MP Drivers 2 Take the appropriate action as described on the screen 3 Complete the installation 3 Click Exit Depending on the environment you are using a message prompting you to restart the computer may be displayed ...

Page 215: ...Printing Using Canon Application Software Easy PhotoPrint Editor Guide 215 ...

Page 216: ...Printing from Smartphone Tablet Printing from iPhone iPad iPod touch iOS Printing from Smartphone Tablet Android 216 ...

Page 217: ...ctBridge Wi Fi compliant device the smartphone or the tablet and when you print from the computer Default Setting for Displaying the Error Code which Prevents Misprinting Media type is set depending on the paper size specified on the LCD Paper size Media type A4 LTR LGL B5 A5 Plain paper KG 4 x6 10x15cm L 2L 5 x7 13x18cm 5 x5 13x13cm Photo paper Hide Other After loading paper When you load paper o...

Page 218: ...inting an error code appears on the LCD Select one of the operations below Printing by paper size setting for printing You print on the paper loaded without changing the paper size setting Press the Color button or the Black button For example when the paper size setting for printing is A5 and the paper size setting set to A4 on the LCD the printer starts printing with A5 on the paper loaded 218 ...

Page 219: ...phone or the tablet The error code which prevents misprinting is enabled by default To change the setting 1 Press the Setup button until 14 appears on the LCD 1 2 Press the Black button or the Color button 2 Press the Color button to enable the error code display or the Black button to disable the error code display When you print from Windows The error code which prevents misprinting is disabled ...

Page 220: ...Copying Making Copies on Plain Paper Basics Copying on Photo Paper Copying Using Smartphone or Tablet 220 ...

Page 221: ...copying Remove the original on the platen after copying is complete To make multiple copies Press the Color button or the Black button repeatedly according to the number of copies you want during the segment display flashes Press the same button Color button or Black button as the one which you previously pressed To cancel copying Press the Stop button Important Do not open the document cover or r...

Page 222: ...original is copied on plain paper with borders Print Quality For the print quality of copying you can select either Standard mode or Draft mode speed priority Standard mode The quality is given priority over print speed Press the Color or Black button for less than 2 seconds in step 4 Draft mode The print speed is given priority over quality Press and hold down the Color or Black button for 2 or m...

Page 223: ...rom flashing to lit the printer starts copying Remove the original on the platen after copying is complete To make multiple copies Press the Color button or the Black button repeatedly according to the number of copies you want during the segment display flashes Press the same button Color button or Black button as the one which you previously pressed To cancel copying Press the Stop button Import...

Page 224: ... by reducing enlarging to fit the paper size of photo paper The original is copied on photo paper without borders If you copy the rectangular original on the square size paper it will be copied with missing the top and bottom edges or the left and right edges 224 ...

Page 225: ...Scanning Scanning from Computer Windows Scanning from Computer macOS 225 ...

Page 226: ...y Auto Scan Basics Scanning Documents and Photos Creating Editing PDF Files Setting Passwords for PDF Files Editing Password Protected PDF Files Scanning Using Application Software ScanGear Scanning Tips Positioning Originals Scanning from Computer Network Scan Settings IJ Network Scanner Selector EX2 Menu and Setting Screen 226 ...

Page 227: ...Item Type or Purpose IJ Scan Utility IJ Scan Utility Features Scanning Easily Auto Scan Basics Scanning Documents and Photos Creating Editing PDF Files Setting Passwords for PDF Files Editing Password Protected PDF Files 227 ...

Page 228: ... Note For details on the IJ Scan Utility main screen see IJ Scan Utility Main Screen Save Scanned Images Automatically Scanned images are automatically saved to a preset folder The folder can be changed as needed Note The default save folders are as follows Windows 10 Windows 8 1 Documents folder Windows 7 My Documents folder To change folder see Settings Dialog Box Application Integration Scanned...

Page 229: ...Note To set the applications to integrate with see Settings Dialog Box 229 ...

Page 230: ...nted on white paper hand written text business cards and other unclear items Thin items Thick items 1 Make sure scanner or printer is turned on 1 2 Place items on platen 2 Positioning Originals Scanning from Computer 3 Start IJ Scan Utility 3 4 Click Auto 4 Scanning starts Note To cancel the scan click Cancel Use the Settings Auto Scan dialog box to set where to save the scanned images and to make...

Page 231: ...y the paper size resolution PDF settings etc click Settings and then set each 3 item in the Settings dialog box Note Once settings are made in the Settings dialog box the same settings can be used for scanning from the next time In the Settings dialog box specify image processing settings such as slant correction and outline emphasis set the destination of the scanned images and more as needed Whe...

Page 232: ...hose number of pixels in the vertical or horizontal direction is 10501 or more cannot be used When you select a password protected PDF file you must enter the password Editing Password Protected PDF Files 1 Place items on platen 1 2 Start IJ Scan Utility 2 3 Click PDF Editor 3 IJ PDF Editor starts 4 To specify paper size resolution and other settings click Settings from the File menu 4 and then se...

Page 233: ... on the Toolbar When adding existing images or PDF files Click Add Page on the Toolbar After the Open dialog box appears select the image s or PDF file s you want to add and then click Open Note You can also add images or PDF files from Add Page from Saved Data in the File menu 7 Edit pages as needed 7 When changing page order Click the page you want to move and then click Page Up or Page Down on ...

Page 234: ... Select Save As in File menu 8 The Save dialog box appears 9 Specify save settings 9 Save Dialog Box PDF Edit Screen 10 Click Save 10 The PDF file is saved Note When a password protected PDF file is edited the passwords will be deleted Reset the passwords in the Save dialog box Setting Passwords for PDF Files To overwrite a saved file click Save on the Toolbar 234 ...

Page 235: ...Gear What Is ScanGear Scanner Driver Starting ScanGear Scanner Driver Scanning in Basic Mode ScanGear Scanner Driver Screens General Notes Scanner Driver Important Available functions and settings vary depending on your scanner or printer 235 ...

Page 236: ...s Specify the document type output size and other settings when scanning documents and preview scan results Make various correction settings or finely adjust the brightness contrast and other parameters to scan in a specific color tone Screens There are two modes Basic Mode and Advanced Mode Switch modes with the tabs on the upper right of the screen Note ScanGear starts in the last used mode Sett...

Page 237: ...Advanced Mode Use the Advanced Mode tab to scan by specifying the color mode output resolution image brightness color tone and other settings 237 ...

Page 238: ...om IJ Scan Utility 1 Start IJ Scan Utility 1 For details click Home to return to the top page of the Online Manual for your model and search for Starting IJ Scan Utility 2 In IJ Scan Utility main screen click ScanGear 2 The ScanGear screen appears Starting from Application The procedure varies depending on the application For details see the application s manual 1 Start application 1 2 On applicat...

Page 239: ...iew and scan Photos with a whitish background Documents printed on white paper hand written text business cards and other unclear documents Thin documents Thick documents The following types of documents cannot be scanned correctly Documents smaller than 1 2 inches 3 cm square Photos that have been cut to irregular shapes Note Both sides of a two sided document can be scanned simultaneously on mod...

Page 240: ...nt Preview is not available when scanning from the ADF Note Colors are adjusted based on the document type selected in Select Source 4 Set Destination 4 Note Skip ahead to Step 7 if an ADF option is selected in Select Source 5 Set Output Size 5 Output size options vary with the selected Destination 6 Adjust cropping frames scan areas as needed 6 Adjust the size and position of the cropping frames ...

Page 241: ...ation to display a dialog box showing the document type and other details of the current scan settings How ScanGear behaves after scanning is complete can be set from Status of ScanGear dialog after scanning on the Scan tab of the Preferences dialog box Related Topic Basic Mode Tab 241 ...

Page 242: ...ScanGear Scanner Driver Screens Basic Mode Tab Advanced Mode Tab 242 ...

Page 243: ...ems vary by document type and view Preview is not available when scanning from the ADF Auto Document Feeder 1 Settings and Operation Buttons Select Source Photo Color Scan color photos Magazine Color Scan color magazines Document Color Scan documents in color Document Grayscale Scan documents in black and white Document Color ADF Simplex Scan documents from the ADF in color Document Grayscale ADF ...

Page 244: ...tive When you select an option other than the ADF types the image adjustment function which adjusts images based on the document type will also be active When you select Magazine Color the descreen function will be active Display Preview Image Preview Performs a trial scan Note When using the machine for the first time scanner calibration starts automatically Wait a while until the preview image a...

Page 245: ... selected paper size Drag the cropping frame to enlarge reduce it while maintaining the aspect ratio Monitor Size such as 1024 x 768 pixels Select an output size in pixels A cropping frame of the selected monitor size will appear and the portion within the cropping frame will be scanned Drag the cropping frame to enlarge reduce it while maintaining the aspect ratio Add Delete Displays the Add Dele...

Page 246: ...Adjust the scan area within the Preview area If an area is not specified the document will be scanned at the document size Auto Crop If an area is specified only the portion in the cropping frame will be scanned Adjusting Cropping Frames ScanGear Image corrections Correct the image to be scanned Important Apply Auto Document Fix and Correct fading are available when Recommended is selected on the ...

Page 247: ...ilable when Color Matching is selected on the Color Settings tab of the Preferences dialog box Scan Image Scan Starts scanning Note When scanning starts the progress appears To cancel the scan click Cancel Preferences Displays the Preferences dialog box for making scan preview settings Close Closes ScanGear scanner driver 2 Toolbar Adjust or rotate preview images The buttons displayed on the Toolb...

Page 248: ...able when two or more frames are displayed Deselects the checkboxes of the images in thumbnail view Select All Frames Available when two or more frames are displayed Selects the images in thumbnail view and outlines them in blue Select All Cropping Frames Available when two or more cropping frames are specified Turns the cropping frames into thick broken lines and applies the settings to all of th...

Page 249: ... thin blue outline The settings will be applied to the Focus Frame and Selected Frames simultaneously To select multiple images click them while pressing the Ctrl key Unselected no outline The settings will not be applied Double click a frame to enlarge the image Click Frame Advance at the bottom of the screen to display the previous or next frame Double click the enlarged frame again to return it...

Page 250: ...me s on the displayed image In thumbnail view one cropping frame can be created per image In whole image view multiple cropping frames can be created Adjusting Cropping Frames ScanGear Related Topic Scanning in Basic Mode 250 ...

Page 251: ...ent type and view The preview function is not available when scanning from the ADF Auto Document Feeder 1 Settings and Operation Buttons Favorite Settings You can name and save a group of settings Input Settings Output Settings Image Settings and Color Adjustment Buttons on the Advanced Mode tab and load it as required It is convenient to save a group of settings if you will be using it repeatedly...

Page 252: ...corrections to the image brightness and color tones can be made including adjustments to the image s overall brightness or contrast and adjustments to its highlight and shadow values histogram or balance tone curve Zoom Zooms in on a frame or zooms in on the image in the area specified with a cropping frame scan area When zoomed in Zoom changes to Undo Click Undo to return the display to its non m...

Page 253: ...t the next action may appear Follow the prompt to complete For details refer to Status of ScanGear dialog after scanning in Scan Tab Preferences dialog box It will take time to process the images if the total size of the scanned images exceeds a certain size In that case a warning message appears it is recommended that you reduce the total size To continue scan in whole image view Preferences Disp...

Page 254: ...ng the image Right click the image to zoom out Rotate Left Rotates the preview image 90 degrees counter clockwise The result will be reflected in the scanned image The image returns to its original state when you preview again Rotate Right Rotates the preview image 90 degrees clockwise The result will be reflected in the scanned image The image returns to its original state when you preview again ...

Page 255: ...of them Remove Cropping Frame Removes the selected cropping frame Information Displays the version of ScanGear along with the document type and other details of the current scan settings Open Guide Opens this page 3 Preview Area This is where a trial image appears after you click Preview The results of image corrections color adjustments and other settings made in 1 Settings and Operation Buttons ...

Page 256: ...key Unselected no outline The settings will not be applied When Whole Image is displayed on Toolbar Items on the Platen are scanned and appear as a single image All portions in the cropping frames will be scanned Note Create cropping frame s on the displayed image In thumbnail view one cropping frame can be created per image In whole image view multiple cropping frames can be created Adjusting Cro...

Page 257: ...start the computer ScanGear cannot be opened in multiple applications at the same time Within an application ScanGear cannot be opened for the second time when it is already open Be sure to close the ScanGear window before closing the application When using a network compatible model by connecting to a network the machine cannot be accessed from multiple computers at the same time When using a net...

Page 258: ...rrectly in some applications In that case increase the operating system s virtual memory and retry When image size is too large such as when scanning large images at high resolution your computer may not respond or the progress bar may remain at 0 depending on the application In that case cancel the action for example by clicking Cancel on the progress bar then increase the operating system s virt...

Page 259: ...Scanning Tips Positioning Originals Scanning from Computer Network Scan Settings IJ Network Scanner Selector EX2 Menu and Setting Screen 259 ...

Page 260: ...lly Important When scanning by specifying the paper size in IJ Scan Utility or ScanGear scanner driver align an upper corner of the item with the corner at the arrow alignment mark of the platen Photos that have been cut to irregular shapes and items smaller than 1 2 inches 3 cm square cannot be cropped accurately when scanning Reflective disc labels may not be scanned as expected Photos Postcards...

Page 261: ...ormat Multiple items Allow 0 4 inch 1 cm or more space between the edges di agonally striped area of the platen and items and between items Portions placed on the diagonally striped area cannot be scanned 0 4 inch 1 cm or more Note Place up to 12 items Positions of slanted items 10 degrees or less are cor rected automatically Important For the portions in which items cannot be scan ned see Loading...

Page 262: ...IJ Scan Utility changes as well If your scanner or printer is not selected in IJ Scan Utility check that it is selected with IJ Network Scanner Selector EX Refer to IJ Network Scanner Selector EX2 Menu and Setting Screen for your model from Home of the Online Manual for details 1 Check that IJ Network Scanner Selector EX is running 1 If IJ Network Scanner Selector EX is running IJ Network Scanner ...

Page 263: ...ultiple model names appear In that case you can select one scanner per model 4 Click OK 4 Setting for Scanning with IJ Scan Utility To scan from IJ Scan Utility using a scanner or printer connected to a network specify your scanner or printer with IJ Network Scanner Selector EX then follow the steps below to change the connection status between it and the computer 1 Start IJ Scan Utility 1 2 Selec...

Page 264: ...en reopen it and try selecting again MP Drivers is installed Network settings of your scanner or printer is completed after installing the MP Drivers Network communication between your scanner or printer and computer is enabled If the problem is still not solved see Network Communication Problems 264 ...

Page 265: ...allation Windows Error When Error Occurred Message Support Code Appears Frequently Asked Questions Solve Problems Printer Does Not Work Printer Does Not Turn On Printer Turns Off Unexpectedly or Repeatedly LCD Is Off USB Connection Problems Cannot Communicate with Printer via USB Printer Does Not Print Copying Printing Stops Cannot Print Using AirPrint Printer Prints Slowly Ink Does Not Come Out W...

Page 266: ... Correctly Installation Failed to MP Drivers Installation Windows Updating MP Drivers in Network Environment Windows Error or Message Appears When Error Occurred Message Support Code Appears List of Support Code for Error Error Message Appears on PictBridge Wi Fi Compliant Device IJ Scan Utility Error Messages Windows IJ Scan Utility Lite Error Messages macOS ScanGear Scanner Driver Error Messages...

Page 267: ...r Changed Router Settings Cannot Access to Internet on Wi Fi from Communication Device Connecting Printer and Wireless Router Using Easy wireless connect Cannot Connect Smartphone Tablet to Wireless Router Error Occurs During Wi Fi Setup Connects to Another Computer via LAN Changes from USB to LAN Connection Cannot Print or Connect LAN Setting Tips Changing LAN Settings Network Key Password Unknow...

Page 268: ...ot Print or Connect Printer Suddenly Stopped Working for Some Reason Cannot Access to Internet on Wi Fi from Communication Device Cannot Print or Connect LAN Setting Tips Changing LAN Settings Network Key Password Unknown Forgot Administrator Password of Printer Checking Network Information Restoring to Factory Defaults Default Network Settings Printing Network Settings Reconfiguration Method of W...

Page 269: ...Network Communication Problems Cannot Find Printer on Network Network Connection Problems Other Network Problems 269 ...

Page 270: ...Cannot Find Printer on Network Cannot Find Printer During Setup While using printer Cannot Find Printer while Using Wi Fi 270 ...

Page 271: ...Fi Step 2 Solve the problem using IJ Network Device Setup Utility Items to check for Wi Fi Step 1 Check the basic items for Wi Fi 1 Check power status 1 Are printer and network devices router etc turned on Stop setting up and check if the router modem is turned on and then check if the printer is turned on 1 Check if network devices such as router are turned on 1 If network devices are not turned ...

Page 272: ...on is not displayed The printer is not set to use Wi Fi Turn on wireless communication on the printer If icon is displayed icon indicates that the wireless router and the printer are not connected Reconsider the locations of the wireless router and the printer Checking the location of wireless router After checking the wireless router setting make sure the printer is not placed too far away from t...

Page 273: ...e Setup Utility from the below page and install it on your computer Checking Printer Connection Status Using IJ Network Device Setup Utility Refer to below in regard to starting up IJ Network Device Setup Utility For Windows Starting Up IJ Network Device Setup Utility For macOS Starting Up IJ Network Device Setup Utility Once revised try to set up from the beginning 273 ...

Page 274: ...d connect to the printer For details refer to the instruction manual supplied with the USB cable Check2 Follow procedure below to connect printer and computer again Important For macOS make sure the lock icon is on the lower left of the Printers Scanners screen If the icon locked is displayed click the icon to unlock The administrator name and the password are necessary to unlock 1 Unplug USB cabl...

Page 275: ...2 Turn off printer 2 3 Shut down computer 3 After shutting down restart your computer and install the latest MP Drivers downloaded in step 1 275 ...

Page 276: ...is not displayed press the Wireless select button to enable Wi Fi If the icon is displayed see the following check to make sure whether printer setup is complete or the settings of wireless router to connect are correct Check2 Make sure printer setup is complete on the computer If it is not click here and perform setup Check3 Make sure printer and wireless router network settings match Make sure t...

Page 277: ...n that emits radio waves of the same frequency bandwidth as a wireless router is nearby it may cause interference Place the wireless router as far away from interference sources as possible Check the signal strength on the LCD Indication of LCD Check6 Make sure Enable bidirectional support is selected in the Ports sheet of the Printer properties dialog box Windows If not select it to enable bidire...

Page 278: ...Network Connection Problems Printer Suddenly Stopped Working for Some Reason Network Key Password Unknown Printer Cannot Be Used After Replacing Wireless Router or Changed Router Settings 278 ...

Page 279: ... to a Printer after Network Configuration Changes Cannot Connect to a Printer via Wireless LAN Wi Fi Cannot Connect to a Printer through Wireless Direct Cannot Print through Network Cannot Connect to a Printer after Network Configuration Changes It may take a while for the computer to obtain an IP address or you may need to restart your computer Make sure the computer has obtained a valid IP addre...

Page 280: ... wireless communication becomes poor Place the printer and wireless router close to each other Check5 Make sure wireless signal is strong Monitor signal status and move printer and wireless router as necessary Place the printer and wireless router where there are no obstacles between them Wireless communication between different rooms or floors is generally poor Wireless communication can be imped...

Page 281: ...ss Direct Check1 Check printer settings Make sure the icon is displayed on the LCD If not press the Wireless select button to enable Wireless Direct Check2 Check the settings of your device smartphone tablet Make sure Wi Fi is enabled on your device For details refer to your device s instruction manual Check3 Make sure printer is selected as connection for device e g smartphone or tablet Select th...

Page 282: ... computer is connected to the wireless router For more on how to check the computer settings or connection status see your computer instruction manual or contact its manufacturer Check2 If MP Drivers is not installed install it Windows Click here and install the MP Drivers Check3 Make sure wireless router does not restrict which computers and printer can access it For more on connecting to and set...

Page 283: ...r WEP Key Set for Wireless Router Unknown Cannot Connect For more on setting up a wireless router see the instruction manual provided with the wireless router or contact its manufacturer Make sure your computer can communicate with the wireless router Setting an Encryption Key For more on setting up a wireless router see the instruction manual provided with the wireless router or contact its manuf...

Page 284: ...sword generated by the wireless router For Windows When the WEP Details screen appears after you click Search on the Network Settings Wi Fi screen in IJ Network Device Setup Utility follow the on screen instructions to set the password length format and the password to use For details see If WEP Details Screen Appears Note If the printer is connected to an AirPort Base Station via LAN If the print...

Page 285: ...ice Setup Utility If this does not solve the problem see below Cannot Communicate with Printer After Enabling MAC IP Address Filtering or Encryption Key on Wireless Router With Encryption On Cannot Communicate with Printer After Changing Encryption Type at Wireless Router Cannot Communicate with Printer After Enabling MAC IP Address Filtering or Encryption Key on Wireless Router Check1 Check wirel...

Page 286: ...computer For details see Setting an Encryption Key With Encryption On Cannot Communicate with Printer After Changing Encryption Type at Wireless Router If you change the encryption type for the printer and it subsequently cannot communicate with the computer make sure the encryption type for the computer and the wireless router matches the type set for the printer Cannot Communicate with Printer A...

Page 287: ...Other Network Problems Checking Network Information Restoring to Factory Defaults 287 ...

Page 288: ...on IJ Network Device Setup Utility Screen Checking Computer IP Address or MAC Address To check the IP Address or MAC address of your computer follow the instructions below For Windows 1 Select Command Prompt from Start 1 2 Enter ipconfig all and press Enter 2 The IP address and MAC address of your computer appear If your computer is not connected to a network the IP address does not appear For mac...

Page 289: ...omputer from Go menu of Finder double click Macintosh HD System Library CoreServices Applications Network Utility 2 Click Ping 2 3 Make sure Send only XX pings XX are numbers is selected 3 4 Enter IP address of target printer or target wireless router in Enter the network 4 address to ping 5 Click Ping 5 XXX XXX XXX XXX is the IP address of the target device A message such as the following appears...

Page 290: ...Checking Network Setting Information To check the printer s network settings information print out the network setting information of the printer Printing Network Settings 290 ...

Page 291: ...ing scanning operation from a computer over a network impossible To use the printer over a network again after restoring it to the factory defaults Click here and redo setup Press the Setup button until 10 appears on the LCD and press the Black button or the Color button The network settings are initialized 291 ...

Page 292: ...Problems while Printing Scanning from Smartphone Tablet Cannot Print Scan from Smartphone Tablet 292 ...

Page 293: ...the power switch It may be necessary to resolve wireless router problems e g update interval of a key problems of DHCP update interval energy saving mode etc or to update the wireless router firmware For details contact the manufacturer of your wireless router Check2 Check the settings of your device smartphone tablet Make sure Wi Fi is enabled on your device For details refer to your device s ins...

Page 294: ...t to match with those of the wireless router Check5 Make sure the printer is not placed too far away from the wireless router If the distance between the printer and wireless router is too far wireless communication becomes poor Place the printer and wireless router close to each other Check6 Make sure wireless signal is strong Monitor signal status and move printer and wireless router as necessar...

Page 295: ...ect specified for the printer as the connection destination for devices Check the destination on your device For details refer to your device s instruction manual or visit the manufacturer s website To check the network name SSID for Wireless Direct specified for the printer print out the network setting information of the printer Printing Network Settings Check5 Have you entered the proper passwo...

Page 296: ...Printing Problems Printer Does Not Print Ink Does Not Come Out Printer Does Not Pick up or Feed the Paper No Paper Error Printout Results Are Unsatisfactory 296 ...

Page 297: ...There could also be a problem with the USB cable Replace the USB cable and retry the printing If you use the printer over a LAN make sure the printer is correctly set up for network use Cannot Find Printer while Using Wi Fi Note IJ Network Device Setup Utility allows you to diagnose and repair the network status Select the link below to download IJ Network Device Setup Utility and install it Check...

Page 298: ...d in Printer in the Print dialog Note If multiple printers are registered to your computer select Set as Default Printer from System Preferences Printers Scanners for a printer to make the one selected by default Check6 Are you trying to print a large data file Windows If you are trying to print a large data file it takes a long time to start printing If the printer does not start printing after a...

Page 299: ...INE cartridge If the orange tape remains on the FINE cartridge peel it off Then install the FINE cartridges again Push up the FINE cartridge until it clicks into place After confirming that the FINE cartridge is installed properly close the cover Check3 Are the print head nozzles clogged Print the nozzle check pattern to determine whether the ink ejects properly from the print head nozzles Step1 P...

Page 300: ... deeply If it does not improve turn off the printer for more than 24 hours without disconnecting the power plug and go to the next step Step5 Clean the print head deeply again After cleaning the print head deeply again print the nozzle check pattern and check the result If it still does not improve go to the next step Step6 Replace the FINE cartridge If problem is not resolved after performing pri...

Page 301: ... than half of the paper load limit Always load the paper in portrait orientation regardless of the printing orientation When you load the paper load the paper with the print side facing UP Align the paper stack against the right side of the rear tray and slide the paper guide so that it just touches the left edge of the stack Loading Paper Check3 Is paper too thick or curled Unsupported Media Type...

Page 302: ...Check6 Clean paper feed roller Cleaning Paper Feed Rollers If the measures above do not solve the problem contact your nearest Canon service center to request a repair 302 ...

Page 303: ...d for checking the paper and print quality settings differs depending on what you are using your printer for Copying Check the settings using the operation panel Making Copies on Plain Paper Copying on Photo Paper Printing from your computer Check the settings using the printer driver Basic Printing Setup Printing from a PictBridge Wi Fi compliant device Check the settings on your PictBridge Wi Fi...

Page 304: ...Incomplete or Missing Windows Ink Blots Paper Curl Back of Paper Is Smudged Uneven or Streaked Colors If Printed Paper Has Been Discolored Colors may fade with time if the printed paper is left for a long period of time After printing dry the paper sufficiently avoid high temperatures high humidity and direct sunlight and store or display indoors at room temperature and normal humidity To avoid di...

Page 305: ...Printouts Are Blank Blurry or Fuzzy Inaccurate or Bleeding Colors Streaks or Lines Printing Is Blurry Colors Are Wrong 305 ...

Page 306: ...rely ink may not be ejected correctly Retract the output tray extension and the paper output tray open the cover remove the FINE cartridges and then check the following Check that there is no orange tape left on the FINE cartridge If the orange tape remains on the FINE cartridge peel it off Then install the FINE cartridges again Push up the FINE cartridge until it clicks into place After confirmin...

Page 307: ...ly If it does not improve turn off the printer for more than 24 hours without disconnecting the power plug and go to the next step Step5 Clean the print head deeply again After cleaning the print head deeply again print the nozzle check pattern and check the result If it still does not improve go to the next step Step6 Replace the FINE cartridge If problem is not resolved after performing print he...

Page 308: ...erly loaded on platen When you load the original on the platen load it with the side to be copied facing down Loading Originals Check8 Is copy source a printed paper by printer If you use a printout done by this printer as the original print quality may be reduced depending on the condition of the original Reprint from the computer if you can reprint from it 308 ...

Page 309: ...head again After cleaning the print head again print the nozzle check pattern and check the result If it still does not improve go to the next step Step4 Clean the print head deeply After cleaning the print head deeply print the nozzle check pattern and check the result For Windows Clean the print head deeply For macOS Clean the print head deeply If it does not improve turn off the printer for mor...

Page 310: ...the output tray extension and the paper output tray open the cover remove the FINE cartridges and then check the following Check that there is no orange tape left on the FINE cartridge If the orange tape remains on the FINE cartridge peel it off Then install the FINE cartridges again Push up the FINE cartridge until it clicks into place After confirming that the FINE cartridge is installed properl...

Page 311: ...are otherwise unsatisfactory adjust the print head position Aligning the Print Head Note If the problem is not resolved after performing the print head alignment perform print head alignment manually from your computer For Windows Adjusting Print Head Position Manually Check3 Increase print quality and try printing again Increasing the print quality using the printer driver may improve the print r...

Page 312: ... are using the right paper for what you are printing Supported Media Types Check3 Correct curl before loading paper We recommend putting unused paper back into the package and storing it flat Plain Paper Turn the paper over and reload it to print on the other side Other Paper If the paper corners curl more than 0 1 in 3 mm A in height the paper may smudge or may not feed properly Follow the instru...

Page 313: ... side We recommend feeding paper that has been curled outward one sheet at a time Check4 If brightness is set low increase brightness setting and try printing again Windows If you are printing with a low brightness setting on plain paper the paper may absorb too much ink and become wavy causing paper abrasion Adjusting Brightness Check5 Is platen glass dirty Clean the platen glass Cleaning Platen ...

Page 314: ... Check8 Set longer ink drying time This allows the printed surface to dry preventing smudges and scratches For Windows 1 Check that printer is turned on 1 2 Open Canon IJ Printer Assistant Tool 2 Opening the Maintenance Tool Canon IJ Printer Assistant Tool 3 Select Custom Settings 3 4 Drag Ink Drying Wait Time slide bar to set the wait time and select OK 4 5 Check message and select OK 5 For macOS...

Page 315: ...lts Are Unsatisfactory Note The direction of the vertical line A pattern may vary depending on the image data or the print setting This printer performs automatic cleaning when necessary to keep printouts clean A small amount of ink is ejected for cleaning Although the ink is normally ejected onto the ink absorber at the outer edge of the paper it may get onto the paper if the loaded paper is larg...

Page 316: ...Scanning Problems Windows Scanning Problems 316 ...

Page 317: ...Scanning Problems Scanner Does Not Work ScanGear Scanner Driver Does Not Start 317 ...

Page 318: ...ct the USB cable to a different USB port on the computer Check 3 If the USB cable is connected to a USB hub remove it from the USB hub and connect it to a USB port on the computer Check 4 With network connection check the connection status and reconnect as needed Check 5 Restart the computer 318 ...

Page 319: ...ter name is displayed multiple times select the one that does not include WIA Note The operation may differ depending on the application Use the WIA driver when scanning from a WIA compliant application Scanning with WIA Driver Check 3 Make sure that the application supports TWAIN You cannot start ScanGear scanner driver from applications not supporting TWAIN Check 4 Scan and save images with IJ S...

Page 320: ...Mechanical Problems Printer Does Not Turn On Printer Turns Off Unexpectedly or Repeatedly USB Connection Problems Cannot Communicate with Printer via USB 320 ...

Page 321: ...ke sure power plug is securely connected to printer and then turn on again Check3 Unplug printer leave it for at least 2 minutes and then plug it back in and turn on again If this does not solve the problem contact your nearest Canon service center to request a repair 321 ...

Page 322: ... to shut off the power automatically is disabled To disable the setting from the computer For Windows use Canon IJ Printer Assistant Tool or ScanGear scanner driver to disable the setting Follow the procedure below to disable the setting using Canon IJ Printer Assistant Tool 1 Open Canon IJ Printer Assistant Tool 1 Opening the Maintenance Tool Canon IJ Printer Assistant Tool 2 Select Auto Power 2 ...

Page 323: ...peed Check Check following to make sure your system environment supports Hi Speed USB connection Does the USB port on your computer support Hi Speed USB connection Does the USB cable or the USB hub support Hi Speed USB connection Be sure to use a certified Hi Speed USB cable We recommend that the USB cable be no longer than 10 feet 3 meters or so Is the Hi Speed USB driver working properly on your...

Page 324: ...printer Important Check the orientation of the Type B connector and connect to the printer For details refer to the instruction manual supplied with the USB cable Check3 Make sure Enable bidirectional support is selected in the Ports sheet of the Printer properties dialog box Windows If not select it to enable bidirectional support Opening Printer Driver s Setup Screen 324 ...

Page 325: ...Installation and Download Problems Failed to MP Drivers Installation Windows Updating MP Drivers in Network Environment Windows 325 ...

Page 326: ...ng operations to install the MP Drivers 1 Open screen to uninstall MP Drivers 1 For Windows 10 Select Settings Apps For Windows 8 1 Windows 7 Select Control Panel Programs and Features 2 Check if there is Canon XXX series MP Drivers you want to install in list 2 XXX is the model name 3 If you find MP Drivers for printer you want to install uninstall it 3 If not found proceed to the next step 4 Res...

Page 327: ... for your model on the download page of the Canon website After the download is completed overwrite and install the new version of the MP Drivers according to the specified installation procedure Note The network settings on the printer are not affected so the printer can be used on the network without redoing settings 327 ...

Page 328: ...Errors and Messages When Error Occurred Message Support Code Appears 328 ...

Page 329: ...ayed When a Support Code and a Message are displayed on the Computer Screen Windows Take the appropriate action described in the message For details on how to resolve errors with Support Codes see List of Support Code for Error For details on how to resolve errors without Support Codes see Message Support Code Appears When an Error Code is displayed on the Printer s LCD The error code appears on t...

Page 330: ...ructions on the computer screen E03 1203 1300 Cover is opened during printing Paper is jammed when feeding paper from rear tray If the cover is open 1203 If paper is jammed 1300 E04 168A FINE cartridge is not installed 168A E05 1401 1403 1430 1485 Ink cartridge cannot be recognized Check the following if the color FINE cartridge is installed on the left side properly if the black FINE cartridge is...

Page 331: ...ess and subnet mask are conflicting 3446 E24 1651 The printer is still unable to communicate nor mally and cannot recognize the status of the ink cartridge Printing function is deactivated until the printer can communicate normally 1651 E31 Failed in Wi Fi setup Press the printer s OK button to resolve the error If you are performing setup with WPS 1 Check the security settings and perform 1 setup...

Page 332: ...ss router to connect if the password you entered is correct if the specified network name SSID is correct After checking the above turn off the wireless router and turn it on again You cannot change LAN settings while you are using LAN Change them when you are not using LAN E39 495A An error occurred while communicating via Wi Fi or while in standby 495A E45 Cannot connect to network Press the pri...

Page 333: ...E56 The online service is not available in your re gion Press the printer s OK button to resolve the error Contact the provider for where the online serv ice is available E57 2900 Scanning print head alignment sheet failed 2900 E58 Trying to start copying before you register the paper size Register the paper size and start copying Press the printer s Stop button to cancel copy ing E59 2114 Paper s...

Page 334: ...unable to communicate normally to recognize the status of the ink cartridge 3002 P02 5100 Printer error has occurred 5100 P03 6000 Printer error has occurred 6000 P07 5B00 5B01 5B12 5B13 5B14 5B15 Printer error has occurred 5B00 5B01 5B12 5B13 5B14 5B15 P06 P08 P09 P20 P22 P26 P27 P28 P29 P34 5011 5012 5050 5200 5205 5206 6500 6800 6801 6830 6831 6832 6833 6900 6901 6902 6910 6930 6931 Printer err...

Page 335: ... 6938 6940 6941 6942 6943 6944 6945 6946 6D01 8300 P10 7500 7600 7700 7800 B20B An error requiring a repair has occurred Turn off the printer and unplug it Contact your nearest Canon service center to request a repair 335 ...

Page 336: ...lamp stops flashing and remains lit Check2 Make sure printer is properly connected to computer If you are using a USB cable make sure it is securely connected to both the printer and the computer When the USB cable is securely plugged in check the following If you are using a relay device such as a USB hub disconnect it connect the printer directly to the computer and retry the printing If printin...

Page 337: ...Messages Windows Check If an error message appears outside printer status monitor check the following Could not spool successfully due to insufficient disk space Delete any unnecessary files to increase the amount of free space on the disk Could not spool successfully due to insufficient memory Close other applications to increase the available memory If you still cannot print restart your compute...

Page 338: ...puter Screen 1000 to 1ZZZ 1000 1200 1203 1300 1401 1403 1430 1485 15A2 1650 1651 1682 1684 1686 1688 168A 1700 1701 1712 1713 1714 1715 1890 2000 to 2ZZZ 2114 2123 2900 2901 3000 to 3ZZZ 3002 3412 3440 3441 3442 3443 3444 3445 3446 4000 to 4ZZZ 4100 4102 4103 4104 495A 5000 to 5ZZZ 5011 5012 5050 5100 5200 5205 5206 5B00 5B01 5B12 5B13 5B14 5B15 6000 to 6ZZZ 6000 6500 6800 6801 6830 6831 6832 6833...

Page 339: ...6945 6946 6D01 7000 to 7ZZZ 7500 7600 7700 7800 8000 to 8ZZZ 8300 A000 to ZZZZ B20B Note For information on how to deal with paper jams see What to Do When Paper Is Jammed 339 ...

Page 340: ... the appropriate procedure as shown below If you can see the jammed paper at the paper output slot or the rear tray 1300 If you cannot see the jammed paper at the paper output slot or the rear tray Paper Is Jammed inside Printer Cases other than above Other Cases 340 ...

Page 341: ...Stop button to stop the printing before you turn off the printer If the paper tears and you cannot remove the jammed paper from the paper output slot or the rear tray remove the paper from inside the printer Paper Is Jammed inside Printer 2 Reload paper and press printer s OK button 2 The printer resumes printing Reprint the page you were printing if it was not printed properly due to the paper ja...

Page 342: ...If the measures above do not solve the problem contact your nearest Canon service center to request a repair 342 ...

Page 343: ...nting and you need to turn off the printer to remove it press the printer s Stop button to stop the printing before you turn off the printer 1 Turn off the printer and unplug it 1 2 Retract paper output tray and open cover 2 Important Do not touch clear film A If you soil or scratch this part by touching it with paper or your hand it could damage the printer 3 Check if jammed paper is under FINE c...

Page 344: ...artridge holder hold the FINE cartridge holder and slide it slowly to the far right or left 4 Hold jammed paper firmly in both hands 4 If the paper is rolled up pull out it 5 Slowly pull out paper so as not to tear it 5 344 ...

Page 345: ...over 7 8 Plug in the printer again and turn it back on 8 All jobs in the print queue are canceled Redo the printing Note When reloading the paper make sure you are using suitable paper and loading it correctly If a paper jam message appears on your computer screen when you resume printing after removing all the jammed paper there may be some paper still inside the printer Check the printer again f...

Page 346: ...hoto Paper Align the paper guides of the rear tray with both edges of the paper After carrying out the above measures press the printer s OK button to cancel the error Note To cancel printing press the printer s Stop button No Paper during Printer Setup Load one or more sheets of A4 or Letter size plain paper in the rear tray Note After loading the paper align the paper guides of the rear tray wit...

Page 347: ...Press the printer s OK button to cancel the error Note If you are printing a print head alignment sheet during printer setup do not cancel printing 347 ...

Page 348: ...1200 Cause Cover is open What to Do Close the cover and wait for a while Do not forget to close it such as after replacing FINE cartridges 348 ...

Page 349: ...close the cover Press the printer s OK button to resolve the error The printer ejects one blank sheet of paper and resumes printing from the next paper The printer will not reprint the page that was printed when the cover is opened Retry printing Important Do not open or close the cover during printing as this can damage the printer 349 ...

Page 350: ... installed What to Do Install the FINE cartridge If the error is not resolved the FINE cartridge may be damaged Contact your nearest Canon service center to request a repair Note To cancel printing press the printer s Stop button 350 ...

Page 351: ...E cartridge and reinstall it If the error is not resolved the FINE cartridge may be damaged Replace the FINE cartridge with a new one Replacing a FINE Cartridge If the measures above do not solve the problem contact your nearest Canon service center to request a repair 351 ...

Page 352: ...rtridge is not installed What to Do Printing cannot be executed because the ink cartridge is not compatible with this printer Install the appropriate ink cartridge If you want to cancel printing press the printer s Stop button 352 ...

Page 353: ...ized What to Do Printing cannot be executed because the ink cartridge may not be installed properly or may not be compatible with this printer Install the appropriate ink cartridge If you want to cancel printing press the printer s Stop button 353 ...

Page 354: ... Network Connectivity Refer to the following page and check the connection status between the printer and the network Cannot Connect to a Printer via Wireless LAN Wi Fi Web Service License Agreement Status Print the network setting information of the printer and check Web Service Status registration status Printing Network Settings If it is not Registered refer to the following page and re registe...

Page 355: ...tridge cannot be recognized What to Do Replace the FINE cartridge Replacing a FINE Cartridge If the error is not resolved the FINE cartridge may be damaged Contact your nearest Canon service center to request a repair 355 ...

Page 356: ...f you want to continue printing without this function press the printer s Stop button for at least 5 seconds Canon recommends to use new genuine Canon cartridges in order to obtain optimum qualities Please be advised that Canon shall not be liable for any malfunction or trouble caused by using a non genuine Canon ink cartridge or by using non genuine Canon ink 356 ...

Page 357: ...ter s Stop button for at least 5 seconds with the ink cartridge installed Then printing can continue under the ink out condition The function for detecting the remaining ink level will be disabled Replace the empty ink cartridge immediately after the printing The resulting print quality is not satisfactory if printing is continued under the ink out condition 357 ...

Page 358: ...erly Note In the case of the first printer setup click here select your printer name on the page and follow the instructions If FINE cartridges are already installed store the output tray extension and the paper output tray open the cover and then remove the FINE cartridges Make sure that the FINE cartridges are compatible with this printer Then install the FINE cartridges again Replacing a FINE C...

Page 359: ...full What to Do Press the printer s OK button to continue printing Contact your nearest Canon service center to request a repair Note In the case of warnings or errors caused by remaining ink levels the printer cannot print or scan 359 ...

Page 360: ... extension and the paper output tray open the cover and make sure that shipping tape and protective material have been removed from the FINE cartridge holder If the shipping tape or protective material is still there remove it and close the cover In the case of the first printer setup click here select your printer name on the page and follow the instructions 360 ...

Page 361: ...r than the paper size set at the printer driver you can continue the printing without changing the paper size settings Press the printer s OK button See below for paper sizes that can be registered in the printer using the printer s Paper Select button Paper Settings You can disable the function to prevent printing error When this function is disabled the printer uses the paper settings for printi...

Page 362: ...and orientation on the platen Make sure the platen and the print head alignment sheet are not dirty Load A4 or Letter size plain paper in the rear tray Check the print head condition by printing the nozzle check pattern After carrying out the above actions perform automatic print head alignment again If the error is still not resolved press the printer s OK button to cancel the error and perform m...

Page 363: ...d print head alignment sheet on platen 1 Place the printed side down and align the mark in the upper left corner of the sheet with the alignment mark 2 Slowly close the document cover and press printer s Color button or Black button 2 The printer starts scanning the print head alignment sheet and automatically adjusts the print head position 363 ...

Page 364: ...rrectly What to Do Press the printer s Stop button to cancel printing change the media type or paper size setting and then retry printing Note When setting Custom Paper Size for media other than plain paper set the Width to 127 0 mm 5 00 in or less 364 ...

Page 365: ...4103 Cause Cannot perform printing with current print settings What to Do Press the printer s Stop button to cancel printing Change the print settings specified when printing and retry printing 365 ...

Page 366: ...nter error has occurred What to Do Turn off the printer and unplug it Plug in the printer again and turn it back on If this does not solve the problem contact your nearest Canon service center to request a repair 366 ...

Page 367: ...nter error has occurred What to Do Turn off the printer and unplug it Plug in the printer again and turn it back on If this does not solve the problem contact your nearest Canon service center to request a repair 367 ...

Page 368: ...s not impeded by stabilizer jammed paper etc Remove any impediment Important When clearing an impediment to FINE cartridge holder motion be careful not to touch clear film A If you soil or scratch this part by touching it with paper or your hand it could damage the printer Make sure the FINE cartridges are properly installed Push up the ink cartridge lock lever until it clicks Turn the printer bac...

Page 369: ...If this does not solve the problem contact your nearest Canon service center to request a repair 369 ...

Page 370: ...ror has occurred What to Do Turn off the printer and unplug it After a while plug in the printer again and turn it back on If this does not solve the problem contact your nearest Canon service center to request a repair 370 ...

Page 371: ...se Printer error has occurred What to Do Contact your nearest Canon service center to request a repair Note In the case of warnings or errors caused by remaining ink levels the printer cannot print or scan 371 ...

Page 372: ...med remove it depending on the jammed location and cause What to Do When Paper Is Jammed Turn off the printer and unplug it Plug in the printer again and turn it back on If this does not solve the problem contact your nearest Canon service center to request a repair 372 ...

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Canon TS3500 Series, Online Manual

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