Canon Super G3 FAX Board-AP1 Service Manual Download Page 47

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Service Mode

5-26

Service Mode > Service Report (REPORT) > Error Transmission Report

Error Transmission Report

An error transmission report is an error transmission report together to which a service error
code and error dump list is attached.

TX FUNCTION WAS NOT COMPLETED

JOB NO.

1269

DESTINATION ADDRESS

12345678

PSWD/SUBADDRESS

DESTINATION ID

ST. TIME

09/02 09:00

USAGE T

01 ' 50

PGS.

RESULT

##750

COMM. MODE

FAX

*******************************

*** FAX ERROR TX REPORT ***

*******************************

2003 09/02 TUE 12:00 FAX

001

START TIME

09/02 09:00

OTHER PARTY

12345678

MAKER CODE

10001000

MACHINE CODE

0100001 00000000

RCV V.8 FRAME

E0 81 85 D4 90 7E 00 00

SYMBOL RATE

3429 baud

DATA RATE

28800 bps [V. 34]

TX LVL REDUCTION 0

ERR ABCODE

ERR SECTXB

ERR SECRXB

Rx : ( bit 1 ) 00000100 01110111 01011111 00100011 00000001 10101001 00000001 00000001 ( bit 64 )

( bit 65 ) 00000001 00000001 00000100 00000000 00000000 00000000 00000000 00000000 ( bit 128 )

Tx : ( bit 1 ) 00000000 01000010 00011111 00100001 00000001 00000001 00000001 00000001 ( bit 64 )

( bit 65 ) 00000001 00000001 00000100 00000000 00000000 00000000 00000000 00000000 ( bit 128 )

Rx : NSF CSI DIS CFR MCF MCF

Tx : NSS TSI DCS PIX-288 PPS-NUL PIX-288 PPS-NUL PIX-288 PPS-NUL

<-Not displayed when IPFAX is enabled

F-5-26

Summary of Contents for Super G3 FAX Board-AP1

Page 1: ...6 5 4 3 2 1 Super G3 FAX Board AP1 Service Manual Rev 1 ...

Page 2: ...information as the need arises In the event of major changes in the contents of this manual over a long or short period Canon will issue a new edition of this manual The following paragraph does not apply to any countries where such provisions are inconsistent with local law Trademarks The product names and company names used in this manual are the registered trademarks of the individual companies...

Page 3: ...switch closing the front door and closing the delivery unit door which results in supplying the machine with power 2 In the digital circuits 1 is used to indicate that the voltage level of a given signal is High while 0 is used to indicate Low The voltage value however differs from circuit to circuit In addition the asterisk as in DRMD indicates that the DRMD signal goes on when 0 In practically a...

Page 4: ... 5 5 Bit Switch Composition 5 5 Setting of Menu Switch MENU 5 14 Menu Switch Composition 5 14 Setting of Numeric Parameter NUMERIC Param 5 15 Numerical Parameter Composition 5 15 Setting of Destination TYPE 5 16 Overview 5 16 Setting of Printer Functions PRINTER 5 17 Setting of Bit Switch SSSW 5 17 Setting of Numeric Parameter NUMERIC Param 5 18 IPFAX Setting 5 18 IPFAX 5 18 Initialization of Set ...

Page 5: ...e Parts Included in the Package 6 2 Symbols in the Illustration 6 2 Product Name 6 2 Check Items When Turning OFF the Main Power 6 2 Installation Outline Drawing 6 2 Points to Note When Installing 6 2 Checking the Contents 6 3 Installation Procedure 6 4 Operation Setting 6 8 ...

Page 6: ...1 1 Product Outline Product Outline Product Outline Specifications ...

Page 7: ...n ITU T ECM Transmission original size A3 A4 A4R A5 A5R B4 B5 B5R LTR LTRR LGL 11x17 STMT STMTR ADF double sided originals accepted Scanning line density Standard 200 x 100 dpi 8 dots mm x 3 85 lines mm Fine 200 x 200 dpi 8 dots mm x 7 7 lines mm Super Fine 200 x 400 dpi 8 dots mm x 15 4 lines mm Ultra Fine 400 x 400 dpi 16 dots mm x 15 4 lines mm Halftone 256 gradations Recording unit maximum rec...

Page 8: ...2 2 Technology Technology Technology Basic Construction Controls ...

Page 9: ...o the machine This machine is equipped with a telephone based communication function and an image processing function to enable a digital copier to serve as a highly functional multi function fax machine As for image transmission speed it is capable of communicating at 33 6 kbps max thanks to a modem for V 34 which comply with ITU T standard 1 2 1 Super G3 FAX Board AP1 2 G3 FAX PCB F 2 1 ...

Page 10: ...ion control Controls FAX communication control The main controller in the machine executes FAX communication control The FAX control program is loaded on the main controller and controls the G3 FAX PCB in the FAX unit FAX interface G3 FAX PCB Main controller 1 Modular PCB FAX unit for one line Copier Speaker F 2 2 ...

Page 11: ...3 3 Parts Replacing and Cleaning Parts Replacing and Cleaning Parts Replacing and Cleaning Parts List Parts Replacing and Cleaning ...

Page 12: ...and Cleaning Parts Replacing and Cleaning 3 2 3 2 Parts Replacing and Cleaning Parts List PCBs Parts Replacing and Cleaning Parts List PCBs Parts List PCBs No Part name Reference 1 G3 FAX PCB 2 Modular PCB 2 1 T 3 1 F 3 1 ...

Page 13: ...Bs G3 Fax Unit Parts Replacing and Cleaning PCBs G3 Fax Unit 1 Remove the Rear Cover 4 Screws 4 Claws x4 x4 Claw Rear Cover Claw 2 Remove the Left Rear Cover 4 Screws 2 Claws x4 x2 Claw Claw F 3 2 F 3 3 3 Remove the Controller Box Cover 6 Hooks Hook Hook Hook 4 Release the 2 harnesses of the Fax Unit in place and release the harnesses from the Controller PCB 2 Connectors 2 Edge Saddles x2 x2 F 3 4...

Page 14: ...Replacing and Cleaning 3 4 3 4 Parts Replacing and Cleaning Parts Replacing and Cleaning PCBs G3 Fax Unit Parts Replacing and Cleaning Parts Replacing and Cleaning PCBs G3 Fax Unit 5 Remove the G3 Fax Unit 4 Screws 3 Hooks Hook Hook x4 F 3 6 ...

Page 15: ...4 4 Error Code Error Code Error Code Overview User Error Code Service Error Code ...

Page 16: ...he other party Bit6 1 to cause the machine to send a 1850 Hz tonal signal if bit 5 is set to 1 0 to cause the machine to send a 1650 Hz tonal signal if bit 5 is set to 1 Bit7 1 to cause the machine to send a total signal before sending the CED signal 0 to causes the machine not to send a tonal signal before sending the CED signal EPT echo protect tone Change the setting of service data 1 SSSW SW03...

Page 17: ...evice The connected device may be formatted with a file system that is not supported by the machine No Description 407 The length of the full path to the specified file or folder exceeded the supported limit The transmission to the USB memory media device was not properly performed because the length of the full path including the root and file name exceeded the limit 409 The file could not be sav...

Page 18: ...opy printers Printing could not be performed because the Department ID and PIN for a reserved or executing printing job were deleted or the PIN was changed Device information could not be delivered because the System Manager is registered on the destination client machine but not on the host machine Or device information could not be delivered because the System Manager ID and System PIN registere...

Page 19: ...m the destination stating that the connection timed out when sending with WebDAV received HTTP Error 408 Request Timeout 875 Received a response from the destination stating that chunked encoding was denied when sending with WebDAV received HTTP Error 411 Length Required No Description 876 Received a response from the destination stating that the size of the data was too large when sending with We...

Page 20: ...mission the procedural signal has been transmitted more than specified 284 3284 T at time of transmission DCN is received after transmission of TCF 285 3285 T at time of transmission DCN is received after transmission of EOP 286 3286 T at time of transmission DCN is received after transmission of EOM 287 3287 T at time of transmission DCN is received after transmission of MPS 288 3288 T after tran...

Page 21: ...ved after transmission of EOR NULL 775 3775 T at time of ECM transmission no meaningful signal is received after transmission of EOR MPS causing the procedural signal to be transmitted more than specified 777 3777 T at time of ECM transmission DCN is received after transmission of EOR MPS 778 3778 T at time of ECM transmission the procedural signal has been transmitted more than specified after tr...

Page 22: ... Setting of Bit Switch SSSW Setting of Menu Switch MENU Setting of Numeric Parameter NUMERIC Param Setting of Destination TYPE Setting of Printer Functions PRINTER IPFAX Setting Initialization of Set Value CLEAR Test Mode TEST Service Report REPORT DCM ...

Page 23: ...y set data under 4 NCU so that it complies with the communication requirements of the country in question 6 IPFAX Communication settings of IPFAX If the license option for IPFAX has been enabled IPFAX is displayed 7 PRINTER printer functions setup Use it to register set up functions related to basic printer services e g reduction for received images 8 CLEAR data initialization Use it to reset vari...

Page 24: ...t to change 0 to 1 or 1 to 0 on a bit switch press the desired bit number directly If you want to store a change or execute an item press the OK key Use the keypad to enter a numerical value To return to the previous level of selection press the Reset key Caution If you changed a setting in service mode be sure to turn off and then on the power making sure that you first turn off the control panel...

Page 25: ...ata speed upper limit 010 to 020 Not used 3 NUM 001 not used 002 RTN transmission condition 1 003 RTN transmission condition 2 004 RTN transmission condition 3 005 NCC pause time before ID code 006 NCC pause time after ID code 007 pre pulse time at time of call 008 not used 009 number of characters in telephone numbers between transmitting and receiving parties 010 line connection identification t...

Page 26: ...ear Test 0 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 SW01 SW02 SW03 SW04 SW05 SW06 0 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 SW07 SW08 OK F 5 9 F 5 10 SSSW SW01 Functional Construction Bit Function 1 0 0 service error code output not output 1 error dump list output not output 2 not used 3 not used 4 not used 5 not used 6 not used 7 not used Detailed Discus...

Page 27: ... errors occur frequently at time of transmission to overseas Error Code Any of the following error codes may be indicated because of an echo at time of transmission 005 100 101 102 104 201 280 281 283 284 750 760 765 774 779 784 794 T 5 3 Using the Dial Recognition Function user level Select international transmission 1 when making an entry in the Address Book If errors still occur select internat...

Page 28: ...e of transmission 100 280 281 750 753 754 755 758 759 760 763 764 765 768 769 770 773 775 778 780 783 785 788 Detailed Discussions of Bit 3 Use it to select an appropriate reception mode after transmission of the CFR signal If errors occur frequently at time of reception because of the condition of the line select high speed for reception mode and at the same time selects do not receive for ECM re...

Page 29: ... enable disable millimeter inch conversion in sub scanning direction for images read in text mode Detailed Discussions of Bit 2 Use it to enable disable millimeter inch conversion in sub scanning direction for images read in text photo mode while bit 1 is set to 1 Detailed Discussions of Bit 3 Use it to enable disable transmission of bit 33 and thereafter DIS signal Caution If prohibit is selected...

Page 30: ...nsmission reception of a single original page takes 32 min or more To use the timer for a purpose other than this function refer to the tables that follow and select an appropriate time length When do not enable is selected using bit 7 the time out length for a single page for all modes will depend on the setting of bit 0 and bit 1 T 5 7 Time Out Length for Transmission Reception Bit7 Bit6 Bit5 Bi...

Page 31: ...onstruction Bit Function 1 0 0 PIN CODE function Yes No 1 Forced PIN CODE function Yes No 2 Forced PIN CODE mode Prefix Suffix 3 Phone call restriction function Yes No 4 Not used 5 Not used 6 Not used 7 Select ENTER KEY on program Yes No key menu Yes No Detailed Discussions of Bit 0 When connected to a PBX which has restriction function set PIN Personal Identification Number CODE function to Yes D...

Page 32: ...es the telephone number of the caller on the report number of other party indicates the telephone number CSI signal data sent from the other part on the report T 5 14 SSSW SW26 Functional Construction Bit Function 1 0 0 not used 1 not used 2 confirmation screen for broadcasting display do not display 3 not used 4 not used 5 not used 6 not used 7 error report at time of transmission suspension do n...

Page 33: ... informed with the DIS signal from the reception side Yes Transmit the CI signal in a response to the DIS signal of the originating side and execute the V 8 procedure No Without transmitting the CI signal in a response to the DIS signal from the reception side execute the V 21 procedure In case of the manual transmission the V 8 late start is not executed regardless of this setting T 5 16 Detailed...

Page 34: ... detection at the time of calling 1 New detection method Default 0 Old detection method T 5 17 Caution Be sure to switch the following switches when switching the switch In case setting the switch as 1 new detection method DIAL TONE01 B11000001 DIAL TONE02 350 DIAL TONE03 10 DIAL TONE04 1 DIAL TONE05 100 DIAL TONE06 0 DIAL TONE07 12 DIAL TONE08 7 DIAL TONE09 3 In case setting the switch as 0 old d...

Page 35: ...condition 103 107 114 201 790 793 F 5 11 T 5 18 006 Telephone Line Monitor Use it to the telephone line monitor function 0 DIAL generate the monitor sound of the telephone line using the speaker from the start of transmission to DIS 1 generate the monitor sound of the telephone line using the speaker from the start of communication to the end of it 2 not used 3 OFF do not generate the monitor soun...

Page 36: ... for more lenient conditions if errors occur frequently at time of reception because of transmission of the RTN signal Error Code Any of the following error codes may be indicated at time of reception because of RTN signal transmission 104 107 114 201 MEMO RTN signal transmission condition 1 affects the ratio of error lines to the total number of lines per single page of received images RTN signal...

Page 37: ...se of the condition of the line 005 018 MEMO The line condition identification time is between when the dial signal is transmitted and when the line condition is cut for the transmitting party while it is between when the DIS signal is transmitted and when the line is cut for the receiving party 011 T 30 T1 timer for reception Set the T1 timer at the time of reception the waiting time till receivi...

Page 38: ...GL LTR A4 1 1 LTR LGL A4 However when priority is on recording in sub scanning direction the order will be as follows even when bit 1 and bit 0 are set to 0 LTR A4 LGL Detailed Discussions of Bit 7 Use it to enable disable placement of priority on recording in sub scanning direction place if B4 recording paper and A4 recording paper are set and an A4 extra long image is received printing will be o...

Page 39: ...ceived image must be retained as when it is longer than the effective recording length 004 leading edge margin Use it to set the leading edge margin for the effective recording length 005 trailing edge margin Use it to set the trailing edge margin for the effective recording length F 5 13 T 5 23 IPFAX Setting IPFAX NETC NUM Bit Function Setting range 1 SW for adjusting the speed at VoIPGW transmis...

Page 40: ...Service Mode 4 SRV DATA system dump list data REPORT communication control report data ALL all settings registered data 1 except data under Service Mode 5 TYPE 2 COUNTER number of prints number of sheets read IPFAX The content of service mode IPFAX 1 If the model is capable of storing addresses other than fax addresses the telephone number data will not be deleted upon execution of TEL and ALL To ...

Page 41: ...X yes FACULTY G3 4800TX yes SPEAKER DETECT1 DETECT2 DETECT3 VOICETX DATA SET ISDNMOD ISDNMOD2 Caution Do not use items in the table identified as T 5 27 MODEM Test Relay Test RELAY 1 Use it to see if the individual relays on the NCU board go on and off as expected 1 1 MODEM READY Report Sssw Menu Num Ncu Type IPFAX Print Clear Test CML P S H D R RELAY 1 OFF OFF OFF OFF OFF OFF OK Using Text Mode 1...

Page 42: ...AX Print Clear Test FREQ MODEM OK RBT 462Hz 1100Hz 1300Hz 1500Hz 1650Hz 1850Hz 2100Hz Caution RBT is not currently supported F 5 16 G3 Signal Transmission Test G3 Tx Of the items indicated below press one In response the DC circuit will be closed and the selected frequency will be transmitted using the G3 signal transmission function of the modem You can also monitor the transmission signal by lis...

Page 43: ...MF signal will be transmitted using the DTMF transmission function of the modem You can also monitor the transmission signal by listening to the speaker To stop the operation and to end test mode press the key 1 1 READY Report Sssw Menu Num Ncu Type IPFAX Print Clear Test DTMFTX MODEM OK LONG SHORT 0 1 2 3 4 5 6 7 8 9 0 1 2 3 4 5 6 7 8 9 Using Text Mode 1 From the items indicated on the screen sel...

Page 44: ...1 READY Report Sssw Menu Num Ncu Type IPFAX Print Clear Test V34G3TX MODEM OK SPEED 33600bps 3429baud 3200baud 3000baud 2800baud 2743baud 2400baud Using Text Mode 1 Select SPEED and then select the speed you want to test using the Up Down key 2 Select the baud rate you want to test F 5 20 Function Test 4800 bps Signal Transmission Test The DC circuit will be closed and a 4800 bps signal will be tr...

Page 45: ...when you execute the following in service mode FAX Report DUMP Use it to check the history of communications both successful and error SERIAL NO XXXXXXXX CLEAR DATE 2013 02 03 FRI 13 37 TX 1298 A4 1302 B4 49 A3 27 LTR 0 LGL 0 RX 1572 A4 1581 B4 59 A3 59 LTR 0 LGL 0 NWSPD 0 33600 1 31200 0 28800 2986 26400 0 24000 0 21600 0 19200 0 16800 0 14400 0 12000 0 9600 0 7200 0 4800 0 2400 0 14400 83 12000 ...

Page 46: ...8 PPS NUL PIX 288 PPS NUL 2 000 START TIME 09 02 09 30 OTHER PARTY 12345678 MAKER CODE 10001000 MACHINE CODE 0100001 00000000 Rx bit 1 00000100 01110111 01011111 00100011 00000001 10101001 00000001 00000001 bit 64 bit 65 00000001 00000001 00000100 00000000 00000000 00000000 00000000 00000000 bit 128 Tx bit 1 00000000 01000010 00011111 00100001 00000001 00000001 00000001 00000001 bit 64 bit 65 0000...

Page 47: ...0 FAX 001 START TIME 09 02 09 00 OTHER PARTY 12345678 MAKER CODE 10001000 MACHINE CODE 0100001 00000000 RCV V 8 FRAME E0 81 85 D4 90 7E 00 00 SYMBOL RATE 3429 baud DATA RATE 28800 bps V 34 TX LVL REDUCTION 0 ERR ABCODE 92 ERR SECTXB 8A ERR SECRXB 80 Rx bit 1 00000100 01110111 01011111 00100011 00000001 10101001 00000001 00000001 bit 64 bit 65 00000001 00000001 00000100 00000000 00000000 00000000 0...

Page 48: ...e mode related to fax is not performed If the FAX Board is not installed on the distribution destination device import of service mode related to fax is not performed Compatibility level Lv Not supported SSSW Lvl2 Can import to a device of a same model Menu Lvl2 Can import to a device of a same model Num Lvl2 Can import to a device of a same model Ncu Lvl0 Ncu is not supported Type Lvl2 Can import...

Page 49: ...assword from the software keyboard 4 Select BACKUP and press OK 5 OK is displayed in the status column when the processing is successfully completed F 5 29 F 5 30 F 5 31 Import 1 Log in to service mode and press RESTORE 2 Select LIST and select 1 USB or 2 HDD and then press OK USB 1 HDD 2 1 3 Select SELECT Enter the selection number displayed on the left side of the file to be selected and press O...

Page 50: ...ervice mode Service Mode DCM Service modes related to fax of DCM Import export by service mode 4 Press 5 Select PASSWD enter a password from the software keyboard 6 Select RESTORE and then press OK F 5 35 F 5 36 F 5 37 7 OK is displayed in the status column when the processing is successfully completed OK F 5 38 ...

Page 51: ...nstallation How to Check This Installation Procedure Product Name Check Items When Turning OFF the Main Power Installation Outline Drawing Points to Note When Installing Checking the Contents Installation Procedure Operation Setting ...

Page 52: ...ect Secure Free Harness Push Insert Plug in Turn on Sound Check Check Visual Check Claw Remove Checking instruction Product Name Safety regulations require the product s name to be registered In some regions where this product is sold the following names may be registered instead F680271 F 6 1 F 6 2 Check Items When Turning OFF the Main Power Check that the main power switch is OFF 1 Turn OFF the ...

Page 53: ... model 5 Telephone Cord 2 Contacts x1 3 Screw TP M3x6 x5 9 PTT Plug x3 Only for Euro model 2 Modular Label x1 4 Modular Unit x1 11 FAX Approval Label GER A TICK Lable AUS NCC Label Only for Euro model Only for Asia model Only for Taiwan model x1 x1 x1 There is not the label for Korea model 7 PTT Cable x1 Only for Asia model used in Australia Check to make sure that none of the following documentat...

Page 54: ...llation Installation Procedure Installation Procedure Preparing the Host Machine 1 Remove the Rear Cover 4 Screws 4 Claws x4 x4 Claw Rear Cover Claw F 6 5 2 Remove the Left Rear Cover 4 Screws 2 Claws x4 x2 Claw Claw 3 Remove the Controller Cover 6 Hooks Hook Hook Hook F 6 6 F 6 7 ...

Page 55: ...ax Unit 1 Install the Fax Unit 3 Hooks 4 Screws TP M3X6 x4 Hook Hook 2 Connect the harnesses of the Fax Unit to the Controller PCB 2 Connectors 2 Edge Saddles x2 x2 F 6 8 F 6 9 3 Install the Modular Unit to the Fax Unit 1 Hook 1 Screw TP M3X6 Hook x1 4 Connect the Modular Cable to the Modular Unit 1 Connector x1 F 6 10 F 6 11 ...

Page 56: ...s for the 2nd Line FAX Board AP1 it is good to install it prior to restoring the external covers of the host machine Controller Cover Left Rear Cover 2 Claws 4 Screws RS tight Rear Cover 4 Claws 4 Screws TP F 6 12 Procedure after Work 1 Affix the Modular Label Modular Label 2 Connect the Telephone Cord 6 contacts to the PTT Plug matched the field or area NOTE This step is only for Europe model It ...

Page 57: ... other side to the Modular Jack for host machine line 4 Affix the following label in the vacant space except for Korea model FAX Approval Label GER Only for Europe A TICK Label AUS Only for Australia NCC Label Only for Taiwan F 6 15 5 Affix the following label in the vacant space for USA model only FCC IC Label USA Only for USA 6 Connect the power plug to the outlet and turn ON the main power swit...

Page 58: ...section procedures for only minimum settings required for FAX communication are described 1 Set the user telephone number Settings Registration Function Settings Send Fax Settings Set Line Line 1 Register User Telephone No Enter FAX number OK 2 Set the type of telephone line Settings Registration Function Settings Send Fax Settings Set Line Line 1 Select Line Type Select the line type to connect O...

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