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Canon PIXMA G6070, Online Manual


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List of Support Code for Error

Support code appears on the LCD and your computer screen when errors occur.

A "support code" is an error number, and appears along with an error message.

When an error occurs, check the support code displayed on the LCD and computer screen and take the
appropriate action in response.

Support Code Appears on LCD and Computer Screen

•

1000 to 1ZZZ

1000 1003 1200 1215

1240 1270

1300 1303 1304

1309 1310

1313

1365 1366 1367 1431 1432

1470

1471 1472 1473 1476 15A1

1641

1642 1700

1701 1871 1874

1890

1892

 

 

 

 

 

•

2000 to 2ZZZ

2110 2113 2114

2120 2123 2500

2700  

 

 

 

 

•

3000 to 3ZZZ

3402 3403 3405 3407 3410 3411

3412 3413 3438 3439 3440 3441

3442 3443 3444 3445 3446 3447

3449  

 

 

 

 

•

4000 to 4ZZZ

4103

4104 495A      

•

5000 to 5ZZZ

5011 5012

5050

5100 5200

5205

5206 5400 5700

5B00

5B01 5C02

341

Summary of Contents for PIXMA G6070

Page 1: ...G6000 series Online Manual English...

Page 2: ...ting Network Settings 52 Reconfiguration Method of LAN Connection Reconfiguration Method of Wi Fi Connection 58 IJ Network Device Setup Utility macOS 59 IJ Network Device Setup Utility 60 Starting Up...

Page 3: ...e UI for Maintenance 109 Cleaning the Print Heads 110 Adjusting Print Head Position 112 Cleaning 113 Cleaning Paper Feed Rollers 114 Cleaning Inside the Printer Bottom Plate Cleaning 116 Overview 119...

Page 4: ...Power 167 Changing the Printer Operation Mode 168 Changing Settings from Operation Panel 169 Changing Settings from Operation Panel 170 Setting Items on Operation Panel 171 Print settings 172 LAN set...

Page 5: ...6 Printing from Smartphone Tablet 217 Printing Scanning with Wireless Direct 218 Paper Settings 222 Copying 226 Making Copies 227 Setting Items for Copying 229 Scanning 232 Scanning from Computer macO...

Page 6: ...AN Setup Windows Checking LAN Cable and Router 264 Cannot Find Printer on Check Printer Settings Screen During Wired LAN Setup Windows Checking PC Network Connection 265 Cannot Find Printer on Check P...

Page 7: ...Does Not Start 320 Error Message Is Displayed 321 Scanning Does Not Start Scanning Does Not Complete 322 Items Cannot Be Scanned Correctly 323 Mechanical Problems 324 Printer Does Not Turn On 325 Pri...

Page 8: ...moving Jammed Paper from Rear Side 354 1000 358 1003 359 1200 360 1215 361 1365 362 1366 363 1367 364 1431 365 1432 369 1641 373 1642 374 1700 375 1890 376 1892 377 2110 378 2113 380 2114 382 4103 384...

Page 9: ...Using Online Manual Operating Environment Symbols Used in This Document Touch enabled Device Users Windows Printing Online Manual Trademarks and Licenses Screenshots in This Manual 9...

Page 10: ...onal injury or property damage caused by incorrect operation of the equipment These must be observed for safe operation Important Instructions including important information that must be observed to...

Page 11: ...ws For touch actions you need to replace right click in this document with the action set on the operating system For example if the action is set to press and hold on your operating system replace ri...

Page 12: ...ther countries USB Type C is a trademark of USB Implementers Forum Note The formal name of Windows Vista is Microsoft Windows Vista operating system Copyright c 2003 2015 Apple Inc All rights reserved...

Page 13: ...indicated by a copyright notice that is included in or attached to the work an example is provided in the Appendix below Derivative Works shall mean any work whether in Source or Object form that is...

Page 14: ...excluding those notices that do not pertain to any part of the Derivative Works and 4 If the Work includes a NOTICE text file as part of its distribution then any Derivative Works that You distribute...

Page 15: ...such obligations You may act only on Your own behalf and on Your sole responsibility not on behalf of any other Contributor and only if You agree to indemnify defend and hold each Contributor harmles...

Page 16: ...bridge Broadband Ltd copyright notice BSD Portions of this code are copyright c 2001 2003 Cambridge Broadband Ltd All rights reserved Redistribution and use in source and binary forms with or without...

Page 17: ...S OR BUSINESS INTERRUPTION HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWA...

Page 18: ...CIAL EXEMPLARY OR CONSEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESS INTERRUPTION HOWEVER CAUSED AND ON ANY THEORY O...

Page 19: ...DISCLAIMED IN NO EVENT SHALL APPLE OR ITS CONTRIBUTORS BE LIABLE FOR ANY DIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO PROCUREMENT OF SUBSTITUTE GO...

Page 20: ...in binary form must reproduce the above copyright notice this list of conditions and the following disclaimer in the documentation and or other materials provided with the distribution Neither the na...

Page 21: ...opy of this software and associated documentation files the Software to deal in the Software without restriction including without limitation the rights to use copy modify merge publish distribute sub...

Page 22: ...ght notice this list of conditions and the following disclaimer Redistributions in binary form must reproduce the above copyright notice this list of conditions and the following disclaimer in the doc...

Page 23: ...fications in commercial products We disclaim all warranties covering The FreeType Project and assume no liability related to The FreeType Project Finally many people asked us for a preferred form for...

Page 24: ...copies of source files o Redistribution in binary form must provide a disclaimer that states that the software is based in part of the work of the FreeType Team in the distribution documentation We a...

Page 25: ...merge publish distribute sublicense and or sell copies of the Software and to permit persons to whom the Software is furnished to do so subject to the following conditions The above copyright notice a...

Page 26: ...de must retain the above copyright notice this list of conditions and the following disclaimer Redistributions in binary form must reproduce the above copyright notice this list of conditions and the...

Page 27: ...Basic Operation Printing Photos from a Computer Printing Photos from a Smartphone Tablet Copying 27...

Page 28: ...nt photos with Easy PhotoPrint Editor 1 Open rear tray cover A Pull straight up and fold back paper support B 2 Open the feed slot cover C 3 Slide right paper guide D to open both paper guides 4 Load...

Page 29: ...5 Slide right paper guide D to align with both sides of paper stack 6 Close feed slot cover C gently 29...

Page 30: ...indicates the current setting 9 Use the button to select the type of the loaded paper on the rear tray then press the OK button Follow the instructions of any messages displayed to register the paper...

Page 31: ...non Utilities folder the Easy PhotoPrint Editor folder and then the Easy PhotoPrint Editor icon 12 Click Photos icon H 13 Click Browse I in From computer and select folder with photos you want to prin...

Page 32: ...o enables you to specify the number of copies for all photos with a single setting Selecting Same No of each photo disables the number of copies setting specified for each photo When unchecked the pre...

Page 33: ...Note Easy PhotoPrint Editor lets you easily create and print original collages cards or calendars using your favorite photos Easy PhotoPrint Editor Guide 33...

Page 34: ...tails on how to download Canon PRINT Inkjet SELPHY see below Print Photos from Your Smartphone 1 Open rear tray cover A Pull straight up and fold back paper support B 2 Open the feed slot cover C 3 Sl...

Page 35: ...5 Slide right paper guide D to align with both sides of paper stack 6 Close feed slot cover C gently 35...

Page 36: ...erisk on the LCD indicates the current setting 9 Use the button to select the type of the loaded paper on the rear tray then press the OK button Follow the instructions of any messages displayed to re...

Page 37: ...e tablet 12 Select Photo Print on Canon PRINT Inkjet SELPHY The list of photos saved on your smartphone tablet is displayed 13 Select a photo You can also select multiple photos at once 14 Specify the...

Page 38: ...er loaded in the cassette 1 Pull out the cassette A from the printer 2 Slide paper guides B in front and C on right to open guides 3 Load plain paper in portrait orientation WITH PRINT SIDE FACING DOW...

Page 39: ...printer the paper information registration screen for the cassette appears on the LCD 6 Press the OK button 7 Use the button to select the size of the loaded paper on the rear tray then press the OK...

Page 40: ...ion panel D pull out paper output tray E and then open output tray extension F Be sure to open the operation panel before printing If the operation panel is close the printer does not start printing 1...

Page 41: ...cover 14 Check paper settings and press Black button J or Color button K Important Do not open the document cover until copying is complete Note Your printer is equipped with many other convenient cop...

Page 42: ...with Wireless Direct Internet connection from the printer becomes unavailable In that case web services for the printer cannot be used If you connect a device connected to the Internet via a wireless...

Page 43: ...work Device Setup Utility checks or diagnoses the settings of the printer and those of computer and restores the status of them if anything is wrong with network connection Select either link below to...

Page 44: ...Notice Restriction See below for details Restrictions on network settings Restrictions Notices when printing using web service Notice for Web Service Printing 44...

Page 45: ...vice to something other than WEP and TKIP or change the setting to something other than IEEE802 11n only The connection between your device and the wireless router will be temporarily disabled while t...

Page 46: ...igure settings again Devices connected to the printer using Wireless Direct cannot communicate with each other Firmware updates for the printer are not available while using Wireless Direct When a dev...

Page 47: ...lt Network Settings Detect Same Printer Name Connects to Another Computer via LAN Changes from USB to LAN Connection Printing Network Settings Reconfiguration Method of LAN Connection Reconfiguration...

Page 48: ...minutes Enab disab Bonjour Enable Service name Canon G6000 series LPR setting Enable RAW protocol Enable LLMNR Enable PictBridge commun Enable disable Enable DRX setting Wired LAN Enable XX represents...

Page 49: ...fied at random and XX represents last two digits of printer s MAC address The value is specified when the printer is turned on for the first time 2 The password is specified automatically when the pri...

Page 50: ...cOS The printer names appear with the MAC address added at the end or as the printer name specified by Bonjour Check identifiers such as the MAC address the printer name specified by Bonjour and the p...

Page 51: ...ia LAN Changes from USB to LAN Connection To connect an additional computer to the printer via LAN or to change from USB to LAN connection perform setup from the web page For Windows you can perform s...

Page 52: ...formation The following information on the printer s network setting is printed out Some setting values are not displayed depending on the printer settings Item Num ber Item Description Setting 1 Prod...

Page 53: ...X 3 2 15 TCP IPv6 TCP IPv6 Enable Disable 3 2 16 Link Local Address Link local address XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX 3 2 17 Link Local Prefix Length Link local prefix length XXX 3 2 18 State...

Page 54: ...nnection Connection status Active Inactive 3 3 3 SSID SSID Wireless Direct network name SSID 3 3 4 Password Password Wireless Direct password 10 alphanumeric characters 3 3 5 Channel Channel 3 3 3 6 E...

Page 55: ...tateless Prefix Length1 Stateless prefix length 1 XXX 4 12 Stateless Address2 Stateless address 2 XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX 4 13 Stateless Prefix Length2 Stateless prefix length 2 XXX 4...

Page 56: ...Bonjour Bonjour setting Enable Disable 5 10 Bonjour Service Name Bonjour service name Bonjour service name Up to 52 alphanumeric characters 5 11 LLMNR LLMNR setting Enable Disable 5 12 SNMP SNMP setti...

Page 57: ...XX represents alphanumeric characters 57...

Page 58: ...nection Ethernet Cable Settings For macOS Redo setup from the web page Reconfiguration Method of Wi Fi Connection Follow either procedure below to change Wi Fi connection method infrastructure or Wire...

Page 59: ...vice Setup Utility macOS IJ Network Device Setup Utility Starting Up IJ Network Device Setup Utility Diagnosing and Repairing Network Settings List of Models Which Does Not Support Diagnosis and Repai...

Page 60: ...puter on which it is installed In addition IJ Network Device Setup Utility restores the status of the printer and computer Important To use the printer over LAN make sure you have the equipment necess...

Page 61: ...ct IJ Network Device Setup Utility When you start up IJ Network Device Setup Utility the screen below appears Enter the password specified for your computer and select Install Helper IJ Network Device...

Page 62: ...ist of Models Which Does Not Support Diagnosis and Repair Function IJ Network Device Setup Utility starts checking the computer settings when it starts up Perform operations following the instructions...

Page 63: ...ction of IJ Network Device Setup Utility G4000 series PRO 500 series PRO 1000 series MB2100 series MB2700 series MB5100 series MB5400 series iB4000 series PRO 520 PRO 540 PRO 560 PRO 540S PRO 560S PRO...

Page 64: ...Handling Paper Originals Ink Tanks etc Loading Paper Loading Originals Refilling Ink Tanks 64...

Page 65: ...Loading Paper Paper Sources Loading Paper in the Rear Tray Loading Paper in the Cassette Loading Envelopes in Rear Tray 65...

Page 66: ...zed plain paper in the cassette Note When printing select the correct page size and media type If you select the wrong page size or media type the printer may feed paper from the wrong paper source or...

Page 67: ...his printer see Supported Media Types 1 Prepare paper Align the edges of paper If paper is curled flatten it Note Align the edges of paper neatly before loading Loading paper without aligning the edge...

Page 68: ...3 Open the feed slot cover C 4 Slide right paper guide D to open both paper guides 5 Load paper stack in portrait orientation WITH PRINT SIDE FACING UP 68...

Page 69: ...ot slide the paper guides too hard against the paper The paper may not be fed properly Important Always load paper in portrait orientation E Loading paper in landscape orientation F can cause paper ja...

Page 70: ...mportant If the feed slot cover is open paper cannot be fed Be sure to close the feed slot cover After closing the feed slot cover the paper information registration screen for the rear tray appears o...

Page 71: ...tart printing Note There are various types of paper such as paper with a special surface coating for printing photos at optimal quality and paper suitable for documents Each media type has specific pr...

Page 72: ...per settings When this function is enabled an error message is displayed if these settings do not match to prevent incorrect printing When this error message is displayed check and correct the paper s...

Page 73: ...this printer see Supported Media Types 1 Prepare paper Align the edges of paper If paper is curled flatten it Note Align the edges of paper neatly before loading Loading paper without aligning the edg...

Page 74: ...N and place it in center of cassette Important Always load paper in portrait orientation D Loading paper in landscape orientation E can cause paper jams Note Align the paper stack with the edge of the...

Page 75: ...s into place 6 Slide right paper guide C to align it with paper stack Do not slide the paper guide too hard against the paper The paper may not be fed properly Note Do not load sheets of paper higher...

Page 76: ...er until it stops After inserting the cassette into the printer the paper information registration screen for the cassette appears on the LCD 8 Press the OK button 9 Use the button to select the size...

Page 77: ...fore printing If the operation panel is close the printer does not start printing Note To prevent incorrect printing this printer has a function that detects whether the settings for the paper loaded...

Page 78: ...uble flap Envelopes whose gummed flaps are already moistened and adhesive 1 Prepare envelopes Press down on all four corners and edges of the envelopes to flatten them If the envelopes are curled hold...

Page 79: ...guide D to open both paper guides 5 Load envelopes in portrait orientation WITH PRINT SIDE FACING UP Up to 10 envelopes can be loaded at once Fold flap of the envelope and load the envelope in portrai...

Page 80: ...align with both sides of envelopes Do not slide the paper guides too hard against the envelopes The envelopes may not be fed properly Note Do not load envelopes higher than the load limit mark E 7 Clo...

Page 81: ...loaded envelopes on rear tray and press OK button Note The asterisk on the LCD indicates the current setting 10 Use button to select Envelope and press OK button Follow the instructions of any messag...

Page 82: ...on the rear tray matches the paper settings Before printing make print settings in accordance with the paper settings When this function is enabled an error message is displayed if these settings do...

Page 83: ...Loading Originals Loading Originals on Platen Loading Based on Use Supported Originals 83...

Page 84: ...erve the following when loading the original on the platen Failure to observe the following may cause the scanner to malfunction or the platen glass to break Do not place any objects weighing 4 4 lb 2...

Page 85: ...Important After loading the original on the platen be sure to close the document cover before starting to copy or scan 85...

Page 86: ...size A4 Letter etc for Scan size Photos Postcards Business Cards and Disc BD DVD CD Scanning only one original If you scan using the operation panel fol low the operation below Press the SCAN button a...

Page 87: ...ally striped area cannot be scanned Important The printer cannot scan the striped area A 0 04 in 1 mm from the edges of the platen glass Loading Only One Original in Center of Platen Place the origina...

Page 88: ...s Portions placed on the diagonally striped area cannot be scanned You can place up to 12 items B More than 0 40 in 1 cm Note The Skew Correction function automatically compensates for the originals p...

Page 89: ...Supported Originals Item Details Types of originals Text document magazine or newspaper Printed photo postcard business card or disc BD DVD CD etc Size width x height Max 8 5 x 11 7 in 216 x 297 mm 89...

Page 90: ...Refilling Ink Tanks Refilling Ink Tanks Checking Ink Level Ink Tips 90...

Page 91: ...faint or white streaks appear despite sufficient ink levels see Maintenance Procedure For precautionary notes on handling ink bottles see Notes on ink bottles Refilling Procedure When you refill ink...

Page 92: ...over C To refill color ink tanks open the right ink tank cover D 4 Open the tank cap E of the ink tank to be refilled Important Carefully open the tank cap of the ink tank Ink on the inside of the tan...

Page 93: ...ake the ink bottle Ink may spatter when opening the cap 7 Refill the ink tank Aligning the ink bottle s tip with the printer s inlet G slowly stand the bottle upside down and push the bottle into the...

Page 94: ...the ink bottle from the inlet Hold up the ink bottle slightly and remove the bottle from the inlet while slowly tilting it Important Do not leave ink bottles in ink tanks Close the bottle cap of the...

Page 95: ...stains Do not use ink bottles and ink contained therein except to refill tanks of printers specified by Canon Do not leave ink bottles in areas exposed to high temperature such as near fire or a heat...

Page 96: ...hite document or when black and white printing is specified Every ink is also consumed in the standard cleaning and deep cleaning of the print head which may be necessary to maintain the performance o...

Page 97: ...e damaged Note When you refill the ink tank refill the ink tank until ink reaches the upper limit line A If ink does not reach the upper limit line the remaining ink level is not detected correctly If...

Page 98: ...ts condition When the printer performs cleaning a small amount of ink is consumed In this case all colors of ink may be consumed Cleaning function The cleaning function helps the printer to suck air b...

Page 99: ...If Printing Is Faint or Uneven Maintenance Procedure Printing the Nozzle Check Pattern Examining the Nozzle Check Pattern Cleaning the Print Head Deep Print Head Cleaning Aligning the Print Head 99...

Page 100: ...nt quality in the printer driver settings may improve the print result Changing the Print Quality and Correcting Image Data When the Print Results Are Blurred or Uneven Step1 Print the nozzle check pa...

Page 101: ...t unplug the power cord when turning off the power If the problem is still not resolved perform ink flush Ink flush consumes a great amount of ink Frequent ink flush can rapidly consume ink so perform...

Page 102: ...Adjusting Print Head Position Automatically For macOS Adjusting Print Head Position 102...

Page 103: ...or Letter sized plain paper 1 Check that printer is turned on 2 Load a sheet of A4 or Letter sized plain paper in the cassette Loading Paper in the Cassette 3 Press the Setup button use the button to...

Page 104: ...streaks in the pattern B If there are missing lines in the pattern A C Good D Bad lines are missing If there are horizontal white streaks in the pattern B E Good F Bad horizontal white streaks are pr...

Page 105: ...the Setup button use the button to select Maintenance and press the OK button LCD and Operation Panel 3 Use the button to select Cleaning and then press the OK button The printer starts cleaning the...

Page 106: ...ct Maintenance and press the OK button LCD and Operation Panel 3 Use button to select Deep Cleaning and press OK button The printer starts cleaning the print head deeply Do not perform any other opera...

Page 107: ...ading Paper in the Cassette 3 Press the Setup button use the button to select Maintenance and press the OK button LCD and Operation Panel 4 Use the button to select Head alignment and then press the O...

Page 108: ...Performing Maintenance Functions from Your Computer macOS Opening Remote UI for Maintenance Cleaning the Print Heads Adjusting Print Head Position 108...

Page 109: ...nd click Options Supplies 3 Click Show Printer Webpage in General tab Remote UI starts Note The password may have to be entered after Remote UI starts In such a case enter the password and click OK In...

Page 110: ...sage for Nozzle Check pattern printing is displayed 5 Check the results To check whether the print quality has improved click Yes To cancel the check process click No If cleaning the head once does no...

Page 111: ...consumes a larger amount of ink than Cleaning Cleaning the print head frequently will rapidly deplete your printer s ink supply Perform Cleaning only when necessary Note If there is no sign of improv...

Page 112: ...d paper in printer In the cassette load 2 sheets of plain A4 sized or Letter sized paper 4 Run head position adjustment Check that the printer power is on and then click Yes Head alignment starts Proc...

Page 113: ...Cleaning Cleaning Exterior Surfaces Cleaning Platen and Document Cover Cleaning Paper Feed Rollers Cleaning Inside the Printer Bottom Plate Cleaning Cleaning Cassette Pads 113...

Page 114: ...t Roller Cleaning and press OK button 2 Use button to select paper source Cassette or Rear tray to clean rollers and press OK button The paper feed roller will rotate as it is cleaned without paper 5...

Page 115: ...fingers Paper feeding performance may be degraded 3 Turn on the power then clean the paper feed rollers again If the problem is not resolved after cleaning the paper feed roller contact your nearest...

Page 116: ...paper 1 Make sure that the power is turned on then remove any paper from the cassette 2 Prepare paper 1 Fold a single sheet of A4 or Letter sized plain paper in half widthwise then unfold the paper 2...

Page 117: ...nd then open output tray extension C 3 Press the Setup button use the button to select Maintenance and press the OK button LCD and Operation Panel 4 Use button to select Btm Plate Cleaning and press O...

Page 118: ...w piece of paper If the problem is not resolved after performing cleaning again the protrusions inside the printer may be stained Wipe off any ink from the protrusions using a cotton swab or the like...

Page 119: ...Your Printer When Repairing Lending or Disposing of the Printer Keeping Print Quality High Main Components and Their Use Main Components Power Supply LCD and Operation Panel Entering Numbers Letters...

Page 120: ...Safety Safety Precautions Regulatory Information WEEE EU EEA 120...

Page 121: ...lose to the flammable solvents such as alcohol or thinner Do not open or modify the printer Use only the power cord cables that came with your printer Do not use these cables with other devices Do not...

Page 122: ...prevent ink from spattering onto surroundings Ink may stain clothes or other belongings permanently Washing may not remove ink stains Do not leave ink bottles in areas exposed to high temperature such...

Page 123: ...tand it on end or turn it upside down This may cause ink to leak Do not place anything on top of the printer Be especially careful to avoid metal objects such as paper clips and staples and containers...

Page 124: ...correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an o...

Page 125: ...Interference Do not use the printer around medical equipment or other electronic devices Signals from the printer may interfere with the correct operation of these devices 125...

Page 126: ...ische Union und EWR Norwegen Island und Liechtenstein Dieses Symbol weist darauf hin dass dieses Produkt gem der EU Richtlinie ber Elektro und Elektronik Altger te 2012 19 EU und nationalen Gesetzen...

Page 127: ...rd inzamelpunt bijvoorbeeld wanneer u een nieuw gelijksoortig product aanschaft of bij een geautoriseerd inzamelpunt voor hergebruik van elektrische en elektronische apparatuur EEA Een onjuiste afvoer...

Page 128: ...i sobre els punts on podeu lliurar aquest producte per procedir al seu reciclatge adreceu vos a la vostra oficina municipal a les autoritats encarregades dels residus al pla de residus homologat per l...

Page 129: ...sobre a devolu o e reciclagem de produtos REEE v a www canon europe com weee G lder kun i Europ iske Union og E S Norge Island og Liechtenstein Dette symbol angiver at det p g ldende produkt ikke m bo...

Page 130: ...takte lokale myndigheter et godkjent WEEE program eller husholdningens renovasjonsselskap Du finner mer informasjon om retur og resirkulering av WEEE produkter p www canon europe com weee Vain Euroopa...

Page 131: ...anisation om du vill ha mer information om var du kan l mna den kasserade produkten f r tervinning F r mer information om inl mning och tervinning av WEEE produkter se www canon europe com weee Pouze...

Page 132: ...produkt lub do autoryzowanego punktu gromadzenia zu ytego sprz tu elektrycznego i elektronicznego w celu poddania go recyklingowi Usuwanie tego typu odpad w w nieodpowiedni spos b mo e mie negatywny w...

Page 133: ...rekt vai 2012 19 ES par elektrisko un elektronisko iek rtu atkritumiem EEIA un viet jiem ties bu aktiem no izstr d juma nedr kst atbr voties izmetot to kop ar sadz ves atkritumiem is izstr d jums ir j...

Page 134: ...ten tajn Ta simbol pomeni da tega izdelka v skladu z direktivo OEEO 2012 19 EU in dr avno zakonodajo ne smete odvre i v gospodinjske odpadke Ta izdelek morate odlo iti na ustrezno zbiralno mesto na pr...

Page 135: ...mo za Europsku uniju i EEZ Norve ka Island i Lihten tajn Ovaj simbol pokazuje da se ovaj proizvod ne smije odlagati s ku nim otpadom sukladno WEEE Direktivi 2012 19 EC i va em nacionalnom zakonu Ovaj...

Page 136: ...ispravnom odlaganju ovog proizvoda e doprineti efikasnom kori enju prirodnih resursa Za vi e informacija o tome gde mo ete da predate va u staru opremu radi recikliranje vas molimo da kontaktirate lok...

Page 137: ...Precautions Canceling Print Jobs Legal Restrictions on Scanning Copying Printer Handling Precautions Transporting Your Printer When Repairing Lending or Disposing of the Printer Keeping Print Quality...

Page 138: ...of deposit Postage stamps canceled or uncanceled Identification badges or insignia Selective service or draft papers Checks or drafts issued by governmental agencies Motor vehicle licenses and certifi...

Page 139: ...ct on the scanning unit cover Do not place any object on the scanning unit cover It will fall into the rear tray when the scanning unit cover is opened and cause the printer to malfunction Also place...

Page 140: ...g so that ink does not leak Pack the printer in a sturdy box so that it is placed with its bottom facing down using sufficient protective material to ensure safe transport Do not tilt the printer Ink...

Page 141: ...cover Important Do not touch tubes or other parts inside the printer This can cause trouble with the printer 5 Turn the ink valve lever to the left Important The inside of the printer may become stai...

Page 142: ...printer unable to print 8 Open the scanning unit cover again 9 Remove the carriage stopper A and insert it all the way into the hole in the printer side Pull the carriage stopper forward while pulling...

Page 143: ...hesive tape to secure all the covers on the printer to keep them from opening during transportation Then pack the printer in the plastic bag Close and seal the opening of the bag with an object such a...

Page 144: ...Important After transporting your printer remove the carriage stopper place it in the original position turn the ink valve lever to the right and then turn on the printer 144...

Page 145: ...ay be stored in the printer When sending the printer for repair lending or transferring the printer to another person or disposing of the printer please be sure to follow the steps below in order to d...

Page 146: ...press the ON button to turn off the power the printer caps the print head nozzles automatically to prevent from drying If you unplug the power cord from the wall outlet before the ON lamp is turned o...

Page 147: ...Main Components and Their Use Main Components Power Supply LCD and Operation Panel Entering Numbers Letters and Symbols 147...

Page 148: ...Main Components Front View Rear View Inside View Operation Panel 148...

Page 149: ...ides and close it before printing F Rear Tray Load paper here Two or more sheets of the same size and type of paper can be loaded at the same time and fed automatically one sheet at a time Loading Pap...

Page 150: ...J Output Tray Extension Open to support ejected paper K Platen Load an original here L Operation Panel Use to change the settings of the printer or to operate it Operation Panel 150...

Page 151: ...printer to a LAN C Power Cord Connector Plug in the supplied power cord D Transport Unit Cover Open when removing jammed paper E Rear Cover Detach when removing jammed paper Important Do not touch the...

Page 152: ...he right If any ink levels are low refill the low tanks Refilling Ink Tanks D Upper limit line Indicates the maximum capacity of the ink E Single dot Indicates the amount of ink required when performi...

Page 153: ...H Print Head Holder The print head is pre installed 153...

Page 154: ...splays messages menu items and the operational status F Black button Starts black white copying scanning etc G Stop button Cancels operation when printing is in progress or when selecting a menu item...

Page 155: ...printer settings Also used for selecting the input mode N SCAN button Switches the printer to the scan mode O Wireless connect button To set wireless router information in the printer directly from a...

Page 156: ...Power Supply Checking that Power Is On Turning the Printer On and Off Checking the Power Plug Power Cord Unplugging the Printer 156...

Page 157: ...off if the ON lamp is lit the printer is on Note It may take a while for the printer to start printing immediately after you turn on the printer The LCD will turn off if the printer is not operated fo...

Page 158: ...message is displayed on the LCD see An Error Occurs You can set the printer to automatically turn on when a print operation is performed from a computer connected by USB cable or via network This feat...

Page 159: ...ote You can set the printer to automatically turn off when no operations are performed or no print jobs are sent to the printer for a certain interval This feature is set to on by default From the pri...

Page 160: ...cord is hot The power plug power cord is rusty The power plug power cord is bent The power plug power cord is worn The power plug power cord is split Caution If you find anything unusual with the pow...

Page 161: ...he ON lamp is off Unplugging the power cord while the ON lamp is lit or flashing may cause drying or clogging of the print head and print quality may be reduced 1 Press the ON button to turn the print...

Page 162: ...enu screen or settings screen use the button C to select an item or option and then press the OK button D to proceed with the procedure To return to the previous screen press the Back button E Example...

Page 163: ...re The problem such as the printer cannot print may occur according to the network status We recommend placing the printer near the wireless router Signal strength 50 or less The problem such as the p...

Page 164: ...meric 1234567890 SP Symbols _ SP SP Indicates a space Note Only the input modes or characters available for input appear in their respective screens Entering Numbers Letters and Symbols Use the button...

Page 165: ...Changing Settings Changing Printer Settings from Your Computer Windows Changing Printer Settings from Your Computer macOS Changing Settings from Operation Panel 165...

Page 166: ...Changing Printer Settings from Your Computer macOS Managing the Printer Power Changing the Printer Operation Mode 166...

Page 167: ...n function automatically turns on the printer when data is received 1 Selecting Device settings from Remote UI 2 Click Energy saving settings 3 Complete the following settings Auto power off Specify t...

Page 168: ...deselected at the time of printing from PC you can continue to print without the message display even if the paper settings set in the Print dialog differs from the paper information registered to the...

Page 169: ...gs from Operation Panel Setting Items on Operation Panel Print settings LAN settings PictBridge settings Other dev settings Language selection Firmware update Reset setting Feed settings Web service s...

Page 170: ...ed on 2 Press the Setup button The Setup menu screen is displayed 3 Select Device settings and then press the OK button The Device settings screen is displayed 4 Select a setting item to adjust and th...

Page 171: ...r device settings Language selection Web service setup ECO settings Quiet setting Items for Paper Printing Print settings PictBridge settings Feed settings Items for Maintenance Management LAN setting...

Page 172: ...n though you are printing in Borderless specifying Amount Large for this setting may help solve the problem Depending on your devices or how to print the setting may be disabled Auto photo fix set Whe...

Page 173: ...w the on screen instructions of the connecting device for the setup procedure Manual connect Select when you perform settings for Wi Fi manually using the operation panel of the printer WPS Push butto...

Page 174: ...anual setup For details on each setting item Manual setup Wired LAN Enab dis wired LAN Enables or disables wired LAN Manual setup For details on each setting item Manual setup Print LAN details You ca...

Page 175: ...can from dev Selecting Enable allows you to transfer the scanned data to the computer using WSD Timeout setting Specifies the timeout length Bonjour settings Setting items when you use Bonjour Enab di...

Page 176: ...disable Selecting Enable allows you to print from a PictBridge Wi Fi compliant device Timeout setting Specifies the timeout length DRX setting Selecting Wired LAN then Enable allows you to activate d...

Page 177: ...acters by holding down the button during character entry Orig remov remind Selects whether the printer will display the reminder screen in case you forget to remove the original from the platen after...

Page 178: ...sh German French Italian Spanish Dutch Portuguese Norwegian Swedish Danish Finnish Russian Ukrainian Polish Czech Slovak Hungarian Slovene Croatian Romanian Bulgarian Turkish Greek Estonian Latvian Li...

Page 179: ...e firmware update is not complete check the following and take an appropriate action Check the network settings If Cannot connect to the server try again is displayed on the LCD press the OK button an...

Page 180: ...ettings Returns the LAN settings back to the default Setting data Returns the settings such as the paper size media type or other setting items other than the network settings back to the default All...

Page 181: ...dia type you load on the rear tray and in the cassette Note Plain paper can only be loaded in the cassette For more on the proper combination of paper settings you can specify by the printer driver Wi...

Page 182: ...rinter to from Google Cloud Print DNS server setup Performs settings for a DNS server Select Auto setup or Manual setup If you select Manual setup follow the display on the LCD to perform settings Pro...

Page 183: ...ect ECO settings and then press the OK button 4 Select EnergySaveSettings and then press the OK button 5 Select Auto power off and then press the OK button 6 Select a time to turn off the printer and...

Page 184: ...etup button The Setup menu screen is displayed 3 Select ECO settings and then press the OK button 4 Select 2 sidedPrintSetting and then press the OK button 5 Specify settings as necessary Copy Select...

Page 185: ...u can reduce the operating noise while printing is in progress Important When ON is selected operating speed may be reduced compared to when OFF is selected This function may not be so effective depen...

Page 186: ...splays the current firmware version Printer name Displays the printer name currently specified Serial number Displays the printer serial number Printed sheet count Displays the printed sheet count in...

Page 187: ...me Print width 8 in 203 2 mm for Borderless Printing 8 5 in 216 mm Printable area Borderless printing Top Bottom Left Right margin 0 0 in 0 0 mm Standard printing Top margin Square 3 5 x 3 5 9 x 9 cm...

Page 188: ...ions of papers such as photo paper refer to the paper s packaging or the supplied instructions Storage environment Temperature 32 to 104 F 0 to 40 C Humidity 5 to 95 RH no condensation Power supply AC...

Page 189: ...rds IEEE802 3u 100BASE TX IEEE802 3 10BASE T Transfer speed 10 M 100 Mbps auto switching Wi Fi Supported Standards IEEE802 11n IEEE802 11g IEEE802 11b Frequency bandwidth 2 4 GHz Channel 1 11 or 1 13...

Page 190: ...ount of hard disk space may be changed without notice Display XGA 1024 x 768 Other Supported OS iOS Android Windows 10 Mobile Some functions may not be available with the supported OS Refer to the Can...

Page 191: ...In an in house network environment the 5222 port must be open Contact the network administrator for details Information in this manual is subject to change without notice 191...

Page 192: ...Information about Paper Supported Media Types Paper Load Limit Unsupported Media Types Handling Paper Print Area 192...

Page 193: ...ountries or regions Note that in the United States Canon paper is not sold by model number Instead purchase paper by name Paper for printing documents Canon Red Label Superior WOP111 Canon Oc Office C...

Page 194: ...dia Type Windows Note When printing photos saved on a PictBridge Wi Fi compliant device you must specify the page size and media type Printing from Digital Camera Page Sizes You can use the following...

Page 195: ...ar tray Minimum size 2 17 x 3 51 in 55 0 x 89 0 mm Maximum size 8 50 x 26 61 in 215 9 x 676 0 mm cassette Minimum size 5 83 x 8 27 in 148 0 x 210 0 mm Maximum size 8 50 x 11 69 in 215 9 x 297 0 mm Pap...

Page 196: ...ets A4 Approx 200 sheets High Resolution Paper HR 101N 1 A4 B5 Letter Approx 80 sheets N A Paper for printing photos Media Name Model No Rear Tray Photo Paper Pro Platinum PT 101 2 Glossy Photo Paper...

Page 197: ...y leave marks on the printed side or prevent efficient feeding In this case load one sheet at a time Paper Load Limit of Paper Output Tray Genuine Canon Paper Paper for printing documents Media Name M...

Page 198: ...g plain paper or notepad paper cut to a small size when printing on paper smaller than A5 Picture postcards Postcards Envelopes with a double flap Envelopes with an embossed or treated surface Envelop...

Page 199: ...the printed surface until the ink is dried Even when the ink is dried be careful not to touch the printed surface as much as possible when handling Due to the nature of the pigment ink the ink on the...

Page 200: ...A4 plain paper when printing in color Standard mode 6 000 Economy mode 8 300 Measurement conditions Measurement images Color printing A4 color document ISO IEC24712 Black white printing A4 monochrome...

Page 201: ...Printing Printing from Computer Printing from Smartphone Tablet Printing Using Operation Panel Printing from Digital Camera Paper Settings 201...

Page 202: ...nting from Computer Printing from Application Software Windows Printer Driver Printing from Application Software macOS AirPrint Printing Using Canon Application Software Printing Using a Web Service 2...

Page 203: ...nting Basic Execute Borderless Printing Printing on Postcards Adding Printer How to Open Printer Settings Screen Displaying the Printing Status Screen Deleting the Undesired Print Job Removing Printer...

Page 204: ...ods Connected to the same network over a LAN Connected directly without wireless router Direct Connection Connected by USB Print from a Mac 1 Check that printer is turned on Note If Auto power on is e...

Page 205: ...from Media Quality of the pop up menu Select Auto Select for Media Type Remove the Two Sided check mark if you are not printing on both sides of the paper Important An error may occur if the paper si...

Page 206: ...ter prints according to the specified settings Note It can take the Wi Fi a few minutes to get connected after the printer turns on Print after checking that the printer is connected to the network Yo...

Page 207: ...oviding any margin around it set borderless printing The procedure for performing borderless printing is as follows Setting Borderless Printing 1 Set the Amount of extension on the printer operation p...

Page 208: ...ommended if plain paper is selected for Media Type in Media Quality Expanding the Range of the Document to Print Setting a large amount of extension allows you to perform borderless printing with no p...

Page 209: ...ki or Hagaki K for paper type according to your purpose When you print on the address side register Hagaki 3 Select Paper Size and Media Type from the print dialog Select Postcard or Postcard Borderle...

Page 210: ...ded check mark If you print with the Two Sided check mark on the printing result may not be as you intended You will get cleaner printing if you print the message side first and then print the address...

Page 211: ...Default is selected in the displayed dialog Note It may take a little time for the name of your printer to appear 2 Select the printer Select the printer listed as Bonjour Multifunction Note Check the...

Page 212: ...Dialog Use this procedure to set the page paper settings before printing 1 Select Page Setup from the File menu of the application software The Page Setup dialog opens Opening the Print Dialog Use thi...

Page 213: ...Queue 2 Check the printing status You can check the name of the file being printed or ready for being printed Deletes the specified print job Stops printing the specified document Resumes printing the...

Page 214: ...emaining Delete unnecessary print jobs from the print status check screen 1 Open System Preferences and select Printers Scanners 2 Select your model and then click Open Print Queue The print status ch...

Page 215: ...e printer and PC You cannot remove the printer if not logged in as the administrator For information about an administrative user see Users Groups from System Preferences 1 Open System Preferences and...

Page 216: ...Printing Using Canon Application Software Easy PhotoPrint Editor Guide 216...

Page 217: ...Printing from Smartphone Tablet Printing from iPhone iPad iPod touch iOS Printing from Smartphone Tablet Android Printing from Windows 10 Mobile Device Printing Scanning with Wireless Direct 217...

Page 218: ...vice and Connecting It to the Printer 3 Printing Scanning Printing Scanning with Wireless Direct Important You can connect up to 5 devices to the printer at the same time Check the usage restrictions...

Page 219: ...inter 1 Turn on Wi Fi function on your device Enable Wi Fi on your device s Setting menu For more on turning on Wi Fi function see your device s instruction manual 2 Select DIRECT XXXX G6000series X r...

Page 220: ...Setup menu screen is displayed 3 Select Device settings and then press the OK button 4 Select LAN settings and then press the OK button 5 Select Wireless Direct and then press the OK button 6 Select a...

Page 221: ...press the OK button 2 Select Yes and then press the OK button 3 Select Done and then press the OK button If you select Security protocol instead of Done you can check the updated password Confirm requ...

Page 222: ...ngs Note The default display setting is different between when you print or copy from the operation panel of the printer when you print from Smartphone tablet when you print from Windows and when you...

Page 223: ...e proper combination of paper settings you can specify by the printer driver for Windows and on the LCD Paper Settings on the Printer Driver and the Printer Media Type Paper Settings on the Printer Dr...

Page 224: ...4 you load A5 sized paper in the rear tray or in the cassette before you start printing copying The paper information registration screen is displayed after replacing the paper Register the paper info...

Page 225: ...lt To change the setting Changing the Printer Operation Mode Important When the message which prevents misprinting is disabled The printer starts printing copying even though the paper settings for pr...

Page 226: ...Copying Making Copies Basics Reducing Enlarging Copies Two Sided Copying Special Copy Menu Copying Using Smartphone or Tablet 226...

Page 227: ...button to display the desired setting item Setting Items for Copying Press the COPY button to reset the magnification to 100 6 Use the button to specify the number of copies 7 Press the Color button f...

Page 228: ...ttings such as the page size or media type cannot be changed If you press the Stop button while reserve copying is in progress the screen to select the method to cancel copying is displayed If you sel...

Page 229: ...ecified in combination with the setting of other setting items or the copy menu The settings of the page size media type etc are retained even if the printer is turned off Enlarge Reduce Select the re...

Page 230: ...e print quality according to the original Ex Note If you use Economy with the media type set to Plain paper and the quality is not as good as expected select Standard or High and try copying again Eco...

Page 231: ...m is displayed only when 2 sided copy is selected for Special copy Two Sided Copying Stapling side Select the orientation and the stapling side of the printed paper Ex Note This setting item is displa...

Page 232: ...Scanning Scanning from Computer Windows Scanning from Computer macOS Scanning from Operation Panel Scanning Using Smartphone Tablet 232...

Page 233: ...acOS Scanning According to Item Type or Purpose IJ Scan Utility Lite IJ Scan Utility Lite Features Scanning Easily Auto Scan Basics Scanning Documents and Photos Scanning Tips Positioning Originals Sc...

Page 234: ...tem Type or Purpose IJ Scan Utility Lite IJ Scan Utility Lite Features Scanning Easily Auto Scan Basics Scanning Documents and Photos Important Available functions and settings vary depending on your...

Page 235: ...agazine for better readability and Photo is best suited for scanning photos Note For details on the IJ Scan Utility Lite main screen see IJ Scan Utility Lite Main Screen Save Scanned Images Automatica...

Page 236: ...Note To set the applications to integrate with see Settings Dialog 236...

Page 237: ...tish background Items printed on white paper hand written text business cards and other unclear items Thin items Thick items When scanning two or more documents from the ADF place documents of the sam...

Page 238: ...Scanning Multiple Documents at One Time from the ADF Auto Document Feeder 238...

Page 239: ...lity Lite 3 To specify the paper size resolution PDF settings etc click Settings and then set each item in the Settings dialog Note Once settings are made in the Settings dialog the same settings can...

Page 240: ...Scanning Tips Positioning Originals Scanning from Computer 240...

Page 241: ...F Auto Document Feeder Placing Items When Using Stand Placing Items Platen Place items as described below to scan by detecting the item type and size automatically Important Depending on your model th...

Page 242: ...es or less are cor rected automatically Important Inkjet All In One printer For the portions in which items cannot be scan ned click Home to return to the top page of the Online Manual for your model...

Page 243: ...ocument until it stops 5 Adjust document guide B to match width of document Do not slide the document guide too hard against the document The document may not be fed properly Note When scanning duplex...

Page 244: ...the left edge of the platen or B 0 106 inch 2 7 mm from the front edge cannot be scanned 2 Gently close document cover While scanning hold the document cover gently with your hand to keep it closed I...

Page 245: ...The item type may not be detected automatically In that case specify the item type in IJ Scan Utility and scan 245...

Page 246: ...Scanning Using Smartphone Tablet Using PIXMA MAXIFY Cloud Link Printing Scanning with Wireless Direct 246...

Page 247: ...ric Characters Appear on LCD When Error Occurred Message Support Code Appears Repairing Your Printer Frequently Asked Questions Solve Problems Printer Does Not Work Printer Does Not Turn On Printer Tu...

Page 248: ...rk Information Restoring to Factory Defaults Cannot Set Correctly Installation Failed to MP Drivers Installation Windows Updating MP Drivers in Network Environment Windows Error or Message Appears Fou...

Page 249: ...d After Replacing Wireless Router or Changed Router Settings Cannot Access to Internet on Wi Fi from Communication Device Connecting Printer and Wireless Router Using Easy WL connect Cannot Connect Sm...

Page 250: ...ng LAN Settings Network Key Password Unknown Forgot Administrator Password of Printer Checking Network Information Restoring to Factory Defaults Default Network Settings Printing Network Settings Reco...

Page 251: ...efaults Default Network Settings Connects to Another Computer via LAN Changes from USB to LAN Connection Printing Network Settings Reconfiguration Method of LAN Connection Reconfiguration Method of Wi...

Page 252: ...Network Communication Problems Cannot Find Printer on Network Network Connection Problems Other Network Problems 252...

Page 253: ...up Cannot Find Printer on Check Printer Settings Screen During Setup Windows Cannot Proceed beyond Printer Connection Screen While using printer Cannot Find Printer while Using Wi Fi Note You cannot u...

Page 254: ...g Printer s Wi Fi Settings Cannot Find Printer on Check Printer Settings Screen During Wi Fi Setup Windows Checking Wi Fi Environment Cannot Find Printer on Check Printer Settings Screen During Wi Fi...

Page 255: ...ter on Check Printer Settings Screen During Wired LAN Setup Windows Checking Security Software Settings Cannot Find Printer on Check Printer Settings Screen During Wired LAN Setup Windows Checking Rou...

Page 256: ...ter and network device to become ready for use once they are turned on Wait a while after turning on the printer or network device and then click Redetect on the Check Printer Settings screen to redet...

Page 257: ...en to cancel to set up the network communication After that configure the computer and network device For the procedures refer to the instruction manuals supplied with the computer and network device...

Page 258: ...ommunication Make sure the or icon is displayed on the LCD when the mode button is pressed If icon is not displayed The printer is not set to allow wireless communication Turn on wireless communicatio...

Page 259: ...ining metal or concrete If the printer cannot communicate with the computer over a Wi Fi due to a wall place the printer and the computer in the same room In addition if a device like a microwave oven...

Page 260: ...ound follow the instructions on the screen to continue to set up network communication If the printer cannot be detected the printer is not connected to the wireless router Connect the printer to the...

Page 261: ...ake sure whether printer s IP address is not used for another device To check the printer s IP address print out the network settings information Printing Network Settings If the IP address is not spe...

Page 262: ...the software to access click Redetect on the Check Printer Settings screen to redetect the printer If the printer is found follow the instructions on the screen to continue to set up network communic...

Page 263: ...tion manual supplied with the wireless router or contact the manufacturer In addition make sure the wireless router you are using is configured to use 2 4 GHz bandwidth Important Depending on the wire...

Page 264: ...nter and network device to become ready for use once they are turned on Wait a while after turning on the printer or network device and then click Redetect on the Check Printer Settings screen to rede...

Page 265: ...ter Settings screen to cancel to set up the network communication After that configure the computer and network device For the procedures refer to the instruction manuals supplied with the computer an...

Page 266: ...the LCD when the mode button is pressed If icon is not displayed The printer is not set to allow wired communication Turn on wired communication on the printer Once you have turned on wired communica...

Page 267: ...ake sure whether printer s IP address is not used for another device To check the printer s IP address print out the network settings information Printing Network Settings If the IP address is not spe...

Page 268: ...the software to access click Redetect on the Check Printer Settings screen to redetect the printer If the printer is found follow the instructions on the screen to continue to set up the network commu...

Page 269: ...ing MAC address filtering and DHCP function For more on checking the settings of the router refer to the instruction manual supplied with the router or contact its manufacturer After checking the rout...

Page 270: ...r details refer to the instruction manual supplied with the USB cable Check2 Follow procedure below to connect printer and computer again Important For macOS make sure the lock icon is on the lower le...

Page 271: ...line Manual Note You can use the Setup CD ROM to redo setup For macOS 1 Click Next The screen telling you that installation has not been completed appears 2 Click No The screen to select application s...

Page 272: ...omplete on the computer If it is not perform setup from the web page For Windows you can perform setup using the Setup CD ROM Note IJ Network Device Setup Utility allows you to diagnose and repair the...

Page 273: ...is attached to most wireless routers note that some of them have it inside Check6 Make sure wireless signal is strong Monitor signal strength and move printer and wireless router as necessary Place th...

Page 274: ...Windows If not select it to enable bidirectional support Check9 Make sure security software s firewall is off If your security software s firewall is on a message may appear warning you that Canon so...

Page 275: ...Network Connection Problems Printer Suddenly Stopped Working for Some Reason Network Key Password Unknown Printer Cannot Be Used After Replacing Wireless Router or Changed Router Settings 275...

Page 276: ...necessary to resolve wireless router problems e g update interval of a key problems of DHCP update interval energy saving mode etc or to update the wireless router firmware For details contact the man...

Page 277: ...comes poor Place the printer and wireless router close to each other Note Though an antenna is attached to most wireless routers note that some of them have it inside Check6 Make sure wireless signal...

Page 278: ...router Check9 Make sure security software s firewall is off If your security software s firewall is on a message may appear warning you that Canon software is attempting to access the network If this...

Page 279: ...play it using the operation panel of the printer or print out the network setting information of the printer Display on the LCD LAN settings Print the network settings Printing Network Settings Check5...

Page 280: ...1 Make sure the computer is connected to the wireless router For more on how to check the computer settings or connection status see your computer instruction manual or contact its manufacturer Check2...

Page 281: ...Using IJ Network Device Setup Utility See below for starting up IJ Network Device Setup Utility For Windows Starting Up IJ Network Device Setup Utility For macOS Starting Up IJ Network Device Setup U...

Page 282: ...authentication method must be identical among the wireless router the printer and your computer To communicate with a wireless router that generates a password automatically you must set the printer t...

Page 283: ...OS Starting Up IJ Network Device Setup Utility If this does not solve the problem see below Cannot Communicate with Printer After Enabling MAC IP Address Filtering or Encryption Key on Wireless Router...

Page 284: ...omputer For details see Setting an Encryption Key With Encryption On Cannot Communicate with Printer After Changing Encryption Type at Wireless Router If you change the encryption type for the printer...

Page 285: ...Other Network Problems Checking Network Information Restoring to Factory Defaults 285...

Page 286: ...tions below For Windows 1 Select Command Prompt as shown below In Windows 10 right click Start and select Command Prompt In Windows 8 1 select Command Prompt from the Start screen If Command Prompt is...

Page 287: ...g command and press Enter The ping command is as follows ping XXX XXX XXX XXX XXX XXX XXX XXX is the IP address of the target device If communication is taking place a message like the one shown below...

Page 288: ...ime 1 739 ms XXX XXX XXX XXX ping statistics 3 packets transmitted 3 packets received 0 packet loss If packet loss is 100 communication is not taking place Otherwise computer is communicating with tar...

Page 289: ...scanning operation from a computer over a network impossible To use the printer over a network again after restoring it to the factory defaults redo setup from the web page For Windows you can perform...

Page 290: ...Problems while Printing Scanning from Smartphone Tablet Cannot Print Scan from Smartphone Tablet 290...

Page 291: ...the printer or devices If the power is already turned on cycle the power switch It may be necessary to resolve wireless router problems e g update interval of a key problems of DHCP update interval e...

Page 292: ...dentical with those of the wireless router change the network settings of it to match with those of the wireless router Check6 Make sure the printer is not placed too far away from the wireless router...

Page 293: ...on cycle the power switch Check2 Is Wireless Direct enabled From the Setup menu screen select Device settings LAN settings Wireless Direct Switch WL Direct in this order and select Yes Check3 Check th...

Page 294: ...mation of the printer Display on the LCD LAN settings Print the network settings Printing Network Settings Check6 Make sure the printer is not placed too far away from the device If the distance betwe...

Page 295: ...Printing Problems Printer Does Not Print Ink Does Not Come Out Ink Runs Out Fast Printer Does Not Pick up or Feed the Paper No Paper Error Printout Results Are Unsatisfactory 295...

Page 296: ...ts normally there is a problem with the relay device Contact the vendor of the relay device There could also be a problem with the USB cable Replace the USB cable and retry the printing If you use the...

Page 297: ...inter For Windows Make sure Canon XXX series where XXX is your printer s name is selected in the Print dialog box Note If multiple printers are registered to your computer select Set as Default Printe...

Page 298: ...nozzle check pattern and make sure that the ink is coming out normally For details on printing the nozzle check pattern print head cleaning and print head deep cleaning see If Printing Is Faint or Une...

Page 299: ...ead deeply again print the nozzle check pattern and check the result If it still does not improve go to the next step Step5 Perform ink flush After performing ink flush print the nozzle check pattern...

Page 300: ...Ink Runs Out Fast After you refill the ink tanks the printer takes in ink from the ink tanks and ink flows into the printer Ink may seem to run out fast due to this procedure 300...

Page 301: ...ing orientation When you load the paper on the rear tray place the print side facing UP and align the right and left paper guides with the paper stack Loading Paper In the cassette be sure to load onl...

Page 302: ...the printer unplug it from the power supply then remove the foreign object Important Do not tilt the printer or do not it upside down Doing so may cause the ink to leak Note If the feed slot cover is...

Page 303: ...attached properly See Rear View for the positions of the transport unit cover and the rear cover If the measures above do not solve the problem contact your nearest Canon service center to request a r...

Page 304: ...nd print quality settings differs depending on what you are using your printer for Copying Check the settings using the operation panel Printing from your computer Check the settings using the printer...

Page 305: ...r Fuzzy Inaccurate or Bleeding Colors Streaks or Lines Colors Are Unclear Lines Are Misaligned Distorted Paper Is Smudged Printed Surface Is Scratched Vertical Line Next to Image Cannot Complete Print...

Page 306: ...label and the protective tape of the print head to install it Check2 Check paper and print quality settings Printout Results Are Unsatisfactory Check3 Are the print head nozzles clogged Print the noz...

Page 307: ...the next step Step5 Perform ink flush After performing ink flush print the nozzle check pattern and check the result Ink flush consumes a great amount of ink Frequent ink flush can rapidly consume in...

Page 308: ...tions below Check6 Is platen glass dirty Clean the platen glass Cleaning Platen and Document Cover Check7 Make sure original is properly loaded on platen When you load the original on the platen load...

Page 309: ...the lower limit line A refill the ink tank with the corresponding color of ink Note Printed colors may not match screen colors due to basic differences in the methods used to produce colors Color con...

Page 310: ...ply For macOS Clean the print head deeply If it does not improve turn off the printer wait for more than 24 hours and go to the next step Step4 Clean the print head deeply again After cleaning the pri...

Page 311: ...ust the print head position Aligning the Print Head Note If the problem is not resolved after performing the print head alignment perform print head alignment manually from your computer For Windows A...

Page 312: ...en using Photo Paper Plus Semi gloss even if the sheet is curled load one sheet at a time as it is Rolling this paper in the opposite direction to flatten it may crack the paper surface and reduce the...

Page 313: ...ime Check4 Set printer to prevent paper abrasion Adjusting the setting to prevent paper abrasion will widen the clearance between the print head and the paper If you notice abrasion even with the medi...

Page 314: ...justing Intensity Check6 Is paper feed roller dirty Clean paper feed roller Cleaning Paper Feed Rollers Note Cleaning the paper feed roller abrades it so do this only when necessary Check7 Is inside o...

Page 315: ...ct Custom Settings 4 Drag Ink Drying Wait Time slide bar to set the wait time and select OK 5 Check message and select OK For macOS Set the waiting time using Remote UI Opening Remote UI for Maintenan...

Page 316: ...ts Are Unsatisfactory Note The direction of the vertical line pattern may vary depending on the image data or the print setting This printer performs automatic cleaning when necessary to keep printout...

Page 317: ...Scanning Problems macOS Scanning Problems 317...

Page 318: ...Scanning Problems Scanner Does Not Work Scanner Driver Does Not Start 318...

Page 319: ...computer Check 4 If the USB cable is connected to a USB hub remove it from the USB hub and connect it to a USB port on the computer Check 5 Restart the computer Check 6 To scan from the printer s ope...

Page 320: ...te The operation may differ depending on the application Check 3 Scan and save images with IJ Scan Utility Lite and open the files in your application Check 4 Your scanner may be locked Personal scann...

Page 321: ...nner may be locked If IJ Scan Utility Lite or the application is running exit it Slide the scanner lock switch to the release position then reconnect the USB cable Refer to the printed manual Getting...

Page 322: ...eck Your scanner may be locked If IJ Scan Utility Lite or the application is running exit it Slide the scanner lock switch to the release position then reconnect the USB cable Refer to the printed man...

Page 323: ...scanner may be locked If IJ Scan Utility Lite or the application is running exit it Slide the scanner lock switch to the release position then reconnect the USB cable Refer to the printed manual Getti...

Page 324: ...Mechanical Problems Printer Does Not Turn On Printer Turns Off Unexpectedly or Repeatedly USB Connection Problems Cannot Communicate with Printer via USB Wrong Language Appears in LCD 324...

Page 325: ...nplug printer leave it for at least 2 minutes and then plug it back in and turn on again If this does not solve the problem contact your nearest Canon service center to request a repair Important Do n...

Page 326: ...and then press the OK button 4 Use the button to select Auto power off and then press the OK button 5 Use the button to select OFF and then press the OK button The setting to shut off the power automa...

Page 327: ...Note See below for details on how to disable the setting from ScanGear scanner driver Scanner Tab 327...

Page 328: ...k following to make sure your system environment supports Hi Speed USB connection Does the USB port on your computer support Hi Speed USB connection Does the USB cable or the USB hub support Hi Speed...

Page 329: ...inter Important Connect the Type B terminal to the printer with the notched side facing UP For details refer to the instruction manual supplied with the USB cable Check3 Make sure Enable bidirectional...

Page 330: ...lect your language 1 Press Setup button and wait a little 2 Press button once and press OK button 3 Press button 4 times and press OK button 4 Use button to select language for LCD and press OK button...

Page 331: ...Installation and Download Problems Failed to MP Drivers Installation Windows Updating MP Drivers in Network Environment Windows 331...

Page 332: ...n Desktop and then select This PC from list on left In Windows 7 click Start and then click Computer 2 Double click the CD ROM icon in the window that appears If the contents of the CD ROM appear doub...

Page 333: ...rivers restart your computer and then reinstall the MP Drivers Deleting the Unnecessary MP Drivers Reinstall the MP Drivers with the Setup CD ROM or install it from the Canon website Note If the insta...

Page 334: ...rs that you downloaded In the connection method selection screen select Use the printer with Wi Fi connection or Use the printer with wired LAN connection according to the connection method you use Th...

Page 335: ...Errors and Messages Four Digit Alphanumeric Characters Appear on LCD When Error Occurred Message Support Code Appears 335...

Page 336: ...message appears on the LCD or your computer screen Depending on an error or message four digit alphanumeric characters appear The characters represent a support code error number For details on each s...

Page 337: ...reen or the printer Depending on the error a Support Code error number is displayed on the computer screen or the LCD When a Support Code and a message are displayed on the computer screen Windows Whe...

Page 338: ...dows Writing Error Output Error Communication Error Windows Other Error Messages Windows Message Appears on LCD Check the message and take an appropriate action Cannot connect to the server try again...

Page 339: ...cable Replace the USB cable and retry the printing If you use the printer over a LAN make sure the printer is correctly set up for network use Check3 Make sure MP Drivers is installed correctly Unins...

Page 340: ...ool successfully due to insufficient memory Close other applications to increase the available memory If you still cannot print restart your computer and retry the printing Printer driver could not be...

Page 341: ...ion in response Support Code Appears on LCD and Computer Screen 1000 to 1ZZZ 1000 1003 1200 1215 1240 1270 1300 1303 1304 1309 1310 1313 1365 1366 1367 1431 1432 1470 1471 1472 1473 1476 15A1 1641 164...

Page 342: ...6833 6900 6901 6902 6910 6911 6920 6921 6930 6931 6932 6933 6936 6937 6938 6940 6941 6942 6943 6944 6945 6946 6A80 6A81 6D01 7000 to 7ZZZ 7500 7600 7700 7800 A000 to ZZZZ C000 For paper jam support co...

Page 343: ...paper at the paper output slot or the rear tray If the paper fed from the cassette is jammed 1303 If the paper is jammed when performing automatic duplex printing 1304 If the paper is jammed as the pr...

Page 344: ...g and you need to turn off the printer to remove it press the Stop button to stop the printing before you turn off the printer If the paper tears and you cannot remove the jammed paper from the paper...

Page 345: ...documents with photos or graphics A5 paper may curl and jam as it leaves the printer If the measures above do not solve the problem contact your nearest Canon service center to request a repair Import...

Page 346: ...both hands Important When checking the feed slot of the cassette or removing the jammed paper do not turn the printer upside down or tilt it The ink may leak out If none of the above is applied see Re...

Page 347: ...Important Do not tilt the printer when moving it since the ink may leak out When transporting the printer for repairing it see Repairing Your Printer 347...

Page 348: ...cassette and remove the jammed paper slowly with both hands Important When checking the feed slot of the cassette or removing the jammed paper do not turn the printer upside down or tilt it The ink m...

Page 349: ...lve the problem contact your nearest Canon service center to request a repair Important Do not tilt the printer when moving it since the ink may leak out When transporting the printer for repairing it...

Page 350: ...er What to Do If the paper is jammed as the printer pulled in the printed paper try to remove the paper from the following locations Paper output slot 1300 Inside of the printer Paper Is Jammed inside...

Page 351: ...the printing before you turn off the printer 1 Turn off printer and unplug it 2 Open scanning unit cover Important Do not touch clear film A white belt B or tubes C If you soil or scratch this part by...

Page 352: ...4 Hold jammed paper firmly in both hands If the paper is rolled up pull out it 5 Slowly pull out paper so as not to tear it Pull out the paper at an angle of about 45 degrees 352...

Page 353: ...the printing Note When reloading the paper make sure you are using suitable paper and loading it correctly If a paper jam message appears on the LCD or on your computer screen when you resume printin...

Page 354: ...ting before you turn off the printer 1 Make sure you have unplugged the power cord 2 Rotate printer so that rear side of printer faces toward you Important When changing the orientation of the printer...

Page 355: ...e inner parts of the printer If you were not able to remove the paper in this step detach the transport unit cover and remove the paper by following these steps 1 Detach transport unit cover Lift up t...

Page 356: ...ote Do not touch the inner parts of the printer 3 Make sure all jammed paper is removed 4 Attach transport unit cover Insert the transport unit cover slowly all the way into printer and take down the...

Page 357: ...the printing Note When reloading the paper make sure you are using suitable paper and loading it correctly Before printing confirm that the operation panel is raised If the measures above do not solv...

Page 358: ...s of the paper Set paper information for the paper in the rear tray Paper Settings After carrying out the above measures press the printer s OK button Important Be sure to close the feed slot cover af...

Page 359: ...per in the Cassette Align the paper guides of the cassette with the edges of the paper Set paper information for the paper in the cassette Paper Settings After carrying out the above measures press th...

Page 360: ...1200 Cause Scanning unit cover is open What to Do Close the scanning unit cover and wait for a while Do not close it while you are refilling an ink tank 360...

Page 361: ...rint head replacement in progress What to Do Complete print head replacement Note When you stop replacing the print head tilt the ink valve lever tightly to the right then close the scanning unit cove...

Page 362: ...e replacing the print head Open the scanning unit cover and close the ink valve by tilting the ink valve lever tightly to the left And then press the printer s OK button to cancel the error Note When...

Page 363: ...Cause Ink valve is closed What to Do Open the scanning unit cover and open the ink valve by tilting the ink valve lever tightly to the right And then close the scanning unit cover to cancel the error...

Page 364: ...Press the printer s OK button to cancel the error Before performing ink flush refill the ink of each color up to the position above the single dot shown in each ink tank Refilling Ink Tanks Note Since...

Page 365: ...printer If you are printing press the printer s Stop button to cancel printing Remove the print heads and reinstall them properly following the steps below This may resolve the error 1 Open scanning...

Page 366: ...em carefully so that ink does not spatter Do not touch the tube or other parts inside the printer Touching these parts may cause the printer to malfunction Do not touch the gold terminal B or print he...

Page 367: ...properly Install the color print head in the left holder and the black print head in the right holder 6 Close print head locking cover and push it down Press firmly the print head locking cover until...

Page 368: ...ing may become impossible Make sure the left and right buttons are pushed in 8 Open ink valve Tilt the ink valve lever tightly to the right 9 Close scanning unit cover gently If reinstalling the print...

Page 369: ...printer If you are printing press the printer s Stop button to cancel printing Remove the print heads and reinstall them properly following the steps below This may resolve the error 1 Open scanning...

Page 370: ...em carefully so that ink does not spatter Do not touch the tube or other parts inside the printer Touching these parts may cause the printer to malfunction Do not touch the gold terminal B or print he...

Page 371: ...properly Install the color print head in the left holder and the black print head in the right holder 6 Close print head locking cover and push it down Press firmly the print head locking cover until...

Page 372: ...ing may become impossible Make sure the left and right buttons are pushed in 8 Open ink valve Tilt the ink valve lever tightly to the right 9 Close scanning unit cover gently If reinstalling the print...

Page 373: ...fill the ink tank to above the single dot shown on the ink tank with the corresponding color of ink Refilling the ink tank to the upper limit line improves the accuracy of detection of the remaining i...

Page 374: ...e insufficient ink What to Do To check the remaining ink level visually inspect the remaining ink in the ink tank Refill each ink tank with entire contents of the corresponding color ink bottle bundle...

Page 375: ...our nearest Canon service center to request a repair Important Do not tilt the printer when moving it since the ink may leak out When transporting the printer for repairing it see Repairing Your Print...

Page 376: ...e print head holder have been removed If the protective material or tape is still there remove it and close the scanning unit cover If the measures above do not solve the problem contact your nearest...

Page 377: ...is still inserted What to Do Open the scanning unit cover and pull out the carriage stopper A straight up Affix the carriage stopper to the indent next to where it was inserted Close the scanning uni...

Page 378: ...the LCD Print settings specified on the printer driver Paper size A5 Media type Plain paper Cassette paper information set on the printer Paper size A4 Media type Plain paper What to Do Press the prin...

Page 379: ...ngs on the Printer Driver and the Printer Paper Size Windows Cancel Cancels printing Select this option when you want to change the print paper settings Change the paper settings and retry printing No...

Page 380: ...a message appears on the LCD Print settings specified on the printer driver Paper size A5 Media type Plain paper Rear tray and cassette paper information set on the printer Paper size A4 Media type Pl...

Page 381: ...e Printer Driver and the Printer Paper Size Windows Cancel Cancels printing Select this option when you want to change the print paper settings Change the paper settings and retry printing Note To sup...

Page 382: ...he LCD Print settings specified on the printer driver Paper size A5 Media type Plain paper Rear tray paper information set on the printer Paper size A4 Media type Plain paper What to Do Press the prin...

Page 383: ...ettings on the Printer Driver and the Printer Paper Size Windows Cancel Cancels printing Select this option when you want to change the print paper settings Change the paper settings and retry printin...

Page 384: ...4103 Cause Cannot perform printing with current print settings What to Do Press the printer s Stop button to cancel printing Then change the print settings and retry printing 384...

Page 385: ...n the printer again and turn it back on If this does not solve the problem contact your nearest Canon service center to request a repair Important Do not tilt the printer when moving it since the ink...

Page 386: ...n the printer again and turn it back on If this does not solve the problem contact your nearest Canon service center to request a repair Important Do not tilt the printer when moving it since the ink...

Page 387: ...mpediment Important When clearing an impediment to print head holder motion be careful not to touch clear film A white belt B or tubes C If you soil or scratch this part by touching it with paper or y...

Page 388: ...ank is refilled because it runs out of ink perform ink flush From Windows Cleaning the Print Heads From macOS Cleaning the Print Heads From the operation panel of the printer How to Do Ink Flush If th...

Page 389: ...center to request a repair Important Do not tilt the printer when moving it since the ink may leak out When transporting the printer for repairing it see Repairing Your Printer Note In the case of war...

Page 390: ...or Error Paper Jams Turn off printer and unplug it Plug in the printer again and turn it back on If this does not solve the problem contact your nearest Canon service center to request a repair Import...

Page 391: ...the printer again and turn it back on If this does not solve the problem contact your nearest Canon service center to request a repair Important Do not tilt the printer when moving it since the ink ma...

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