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Canon PIXMA G2060 Series, Online Manual

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Canon PIXMA G2060 Series Online Manual Download Page 269

5100

Cause

Printer error has occurred.

What to Do

If you are printing, press the printer's 

Stop

 button to cancel printing, then turn off the printer.

Check the following:

• Make sure print head holder motion is not impeded by protective material and tape for securing the

print head holder, jammed paper, etc.

Remove any impediment.

Important

• When clearing an impediment to print head holder motion, be careful not to touch clear film (A),

white belt (B), or tubes (C).

If you soil or scratch this part by touching it with paper or your hand, it could damage the printer.

Turn the printer back on.

If this does not solve the problem, contact your nearest Canon service center to request a repair.

Important

• Do not tilt the printer when moving it since the ink may leak out.
• When transporting the printer for repairing it, see Repairing Your Printer.

269

Summary of Contents for PIXMA G2060 Series

Page 1: ...G2060 series Online Manual English ...

Page 2: ...Document Cover 48 Refilling Ink Tanks 50 Refilling Ink Tanks 51 Checking Ink Level 56 Ink Tips 57 If Printing Is Faint or Uneven 58 Maintenance Procedure 59 Printing the Nozzle Check Pattern 62 Examining the Nozzle Check Pattern 63 Cleaning the Print Head 64 Deep Print Head Cleaning 65 Aligning the Print Head 66 Performing Maintenance Functions from Your Computer macOS 69 Opening Remote UI for Mai...

Page 3: ... Main Components and Their Use 112 Main Components 113 Front View 114 Rear View 116 Inside View 117 Operation Panel 118 Power Supply 120 Checking that Power Is On 121 Turning the Printer On and Off 122 Checking the Power Plug Power Cord 124 Unplugging the Printer 125 LCD and Operation Panel 126 Changing Settings 127 Changing Printer Settings from Your Computer macOS 128 Managing the Printer Power ...

Page 4: ...53 Printing 154 Printing from Computer 155 Printing from Application Software macOS 156 Printing 157 Perform Borderless Printing 160 Printing on Postcards 162 How to Open Printer Settings Screen 163 Displaying the Printing Status Screen 164 Deleting the Undesired Print Job 165 Removing Printer That Is No Longer Required from List of Printers 166 Printing Using Canon Application Software 167 Paper ...

Page 5: ...Streaks or Lines 204 Colors Are Unclear 209 Lines Are Misaligned Distorted 212 Paper Is Smudged Printed Surface Is Scratched 213 Vertical Line Next to Image 217 Scanning Problems macOS 218 Scanning Problems 219 Scanner Does Not Work 220 Scanner Driver Does Not Start 221 Mechanical Problems 222 Printer Does Not Turn On 223 Printer Turns Off Unexpectedly or Repeatedly 224 USB Connection Problems 226...

Page 6: ... Paper Is Jammed 240 1300 241 Paper Is Jammed inside Printer 243 1000 247 1070 249 1200 250 1368 251 1496 252 1640 253 1723 254 1724 255 1725 256 1726 257 1727 258 Shipping Tape etc Are Still Attached 1890 259 2114 260 2200 262 2900 263 2901 264 3252 265 4103 266 5011 267 5012 268 5100 269 5200 270 6000 271 ...

Page 7: ...Using Online Manual Operating Environment Symbols Used in This Document Touch enabled Device Users Windows Printing Online Manual Trademarks and Licenses Screenshots in This Manual 7 ...

Page 8: ...sonal injury or property damage caused by incorrect operation of the equipment These must be observed for safe operation Important Instructions including important information that must be observed to avoid damage and injury or improper use of the product Be sure to read these instructions Note Instructions including notes for operation and additional explanations Basics Instructions explaining ba...

Page 9: ...ows For touch actions you need to replace right click in this document with the action set on the operating system For example if the action is set to press and hold on your operating system replace right click with press and hold 9 ...

Page 10: ...S A and licensed to Canon Inc Autodesk and AutoCAD are registered trademarks or trademarks of Autodesk Inc and or its subsidiaries and or affiliates in the USA and or other countries QR Code is a registered trademark of DENSO WAVE INCORPORATED in Japan and in other countries USB Type C is a trademark of USB Implementers Forum The Mopria word mark and the Mopria Logo are registered and or unregiste...

Page 11: ...l mean the preferred form for making modifications including but not limited to software source code documentation source and configuration files Object form shall mean any form resulting from mechanical transformation or translation of a Source form including but not limited to compiled object code generated documentation and conversions to other media types Work shall mean the work of authorship...

Page 12: ...medium with or without modifications and in Source or Object form provided that You meet the following conditions 1 You must give any other recipients of the Work or Derivative Works a copy of this License and 2 You must cause any modified files to carry prominent notices stating that You changed the files and 3 You must retain in the Source form of any Derivative Works that You distribute all cop...

Page 13: ...ll other commercial damages or losses even if such Contributor has been advised of the possibility of such damages 9 Accepting Warranty or Additional Liability While redistributing the Work or Derivative Works thereof You may choose to offer and charge a fee for acceptance of support warranty indemnity or other liability obligations and or rights consistent with this License However in accepting s...

Page 14: ...STITUTE GOODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESS INTERRUPTION HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE Part 3 Cambridge Broadband Ltd copyright notice BSD Portions of this code are copyright c 2001 ...

Page 15: ...S PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS AS IS AND ANY EXPRESS OR IMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED IN NO EVENT SHALL THE COPYRIGHT HOLDERS OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO PROCURE...

Page 16: ...isclaimer in the documentation and or other materials provided with the distribution Neither the name of Cisco Inc Beijing University of Posts and Telecommunications nor the names of their contributors may be used to endorse or promote products derived from this software without specific prior written permission THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS AS IS AND ANY EXPR...

Page 17: ...that the following conditions are met 1 Redistributions of source code must retain the above copyright notice this list of conditions and the following disclaimer 2 Redistributions in binary form must reproduce the above copyright notice this list of conditions and the following disclaimer in the documentation and or other materials provided with the distribution 3 Neither the name of Apple Inc Ap...

Page 18: ...THER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE LEADTOOLS Copyright C 1991 2009 LEAD Technologies Inc CMap Resources Copyright 1990 2009 Adobe Systems Incorporated All rights reserved Copyright 1990 2010 Adobe Systems Incorporated All rights reserved Redistribution and u...

Page 19: ...MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM DAMAGES OR OTHER LIABILITY WHETHER IN AN ACTION OF CONTRACT TORT OR OTHERWISE ARISING FROM OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE Copyright 2000 Computing Research Labs New Mexico State University Copyright 2...

Page 20: ...ifornia Berkeley Copyright c 1981 2000 The Regents of the University of California All rights reserved Redistribution and use in source and binary forms with or without modification are permitted provided that the following conditions are met Redistributions of source code must retain the above copyright notice this list of conditions and the following disclaimer Redistributions in binary form mus...

Page 21: ...nt in parts or full form without having to pay us royalty free usage o You may not pretend that you wrote this software If you use it or only parts of it in a program you must acknowledge somewhere in your documentation that you have used the FreeType code credits We specifically permit and encourage the inclusion of this software with or without modifications in commercial products We disclaim al...

Page 22: ...works thereof for any purpose and to authorize others to exercise some or all of the rights granted herein subject to the following conditions o Redistribution of source code must retain this license file FTL TXT unaltered any additions deletions or changes to the original files must be clearly indicated in accompanying documentation The copyright notices of the unaltered original files must be pr...

Page 23: ...ect special incidental or consequential as a result of the reproduction modification distribution or other use of the TWAIN Toolkit JSON for Modern C Copyright c 2013 2017 Niels Lohmann Permission is hereby granted free of charge to any person obtaining a copy of this software and associated documentation files the Software to deal in the Software without restriction including without limitation t...

Page 24: ...right c 2014 Kenneth MacKay All rights reserved Redistribution and use in source and binary forms with or without modification are permitted provided that the following conditions are met Redistributions of source code must retain the above copyright notice this list of conditions and the following disclaimer Redistributions in binary form must reproduce the above copyright notice this list of con...

Page 25: ...CT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE ISC License Copyright c 2013 2017 Frank Denis j at pureftpd dot org Permission to use copy modify and or distribute this software for any purpose with or without fee is hereby granted provided that the above copyright notice and this per...

Page 26: ...ce this list of conditions and the following disclaimer Redistributions in binary form must reproduce the above copyright notice this list of conditions and the following disclaimer in the documentation and or other materials provided with the distribution Neither name of Intel Corporation nor the names of its contributors may be used to endorse or promote products derived from this software witho...

Page 27: ...OVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS AS IS AND ANY EXPRESS OR IMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED IN NO EVENT SHALL THE COPYRIGHT HOLDER OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO PROCUREMENT ...

Page 28: ...Handling Paper Originals Ink Tanks etc Loading Paper Loading Originals Refilling Ink Tanks 28 ...

Page 29: ...Loading Paper Loading Plain Paper Photo Paper Loading Envelopes 29 ...

Page 30: ... Media Types 1 Prepare paper Align the edges of paper If paper is curled flatten it Note Align the edges of paper neatly before loading Loading paper without aligning the edges may cause paper jams If paper is curled hold the curled corners and gently bend them in the opposite direction until the paper becomes completely flat For details on how to flatten curled paper see Check3 in Paper Is Smudge...

Page 31: ... on the weight of the paper the leading edge may rise and printing may be shifted Make sure that the leading edge of the paper does not rise such as by holding the part that protrudes from the rear tray 3 Pull out the paper output tray B and the output tray extension C 31 ...

Page 32: ... orientation WITH PRINT SIDE FACING UP After loading paper on the rear tray the paper information registration screen for the rear tray appears on the LCD 7 Slide right paper guide to align with both sides of paper stack Do not slide the paper guides too hard against the paper The paper may not be fed properly 32 ...

Page 33: ...nt Always load paper in portrait orientation F Loading paper in landscape orientation G can cause paper jams Note Do not load sheets of paper higher than the load limit mark H 8 Close feed slot cover gently 33 ...

Page 34: ...k is used and sprayed distance from nozzles etc that allow you to print to that type with optimal image quality The wrong paper settings may cause poor printout color quality or scratches on the printed surface If you notice blurring or uneven colors increase the print quality setting and try printing again To prevent incorrect printing this printer has a function that detects whether the settings...

Page 35: ...put paper with your hands or use the printer in a place where the paper does not fall If the paper falls the printed side may become dirty or scratched Also when supporting the paper with hands be sure not to pull the paper forcefully while printing 35 ...

Page 36: ...pare envelopes Press down on all four corners and edges of the envelopes to flatten them If the envelopes are curled hold the opposite corners and gently twist them in the opposite direction If the corner of the envelope flap is folded flatten it Use a pen to press the leading edge in the inserting direction flat and sharpen the crease The figures above show a side view of the leading edge of the ...

Page 37: ...3 Pull out the paper output tray B and the output tray extension C 4 Open the feed slot cover D 5 Slide right paper guide E to open both paper guides 37 ...

Page 38: ... the paper information registration screen for the rear tray appears on the LCD Fold flap of the envelope and load the envelope in portrait orientation with the address side facing up 7 Slide right paper guide to align with both sides of envelopes Do not slide the paper guides too hard against the envelopes The envelopes may not be fed properly 38 ...

Page 39: ...Note Do not load envelopes higher than the load limit mark F 8 Close feed slot cover gently 39 ...

Page 40: ...to register the paper information Note To prevent incorrect printing this printer has a function that detects whether the settings for the paper loaded on the rear tray matches the paper settings Before printing make print settings in accordance with the paper settings When this function is enabled an error message is displayed if these settings do not match to prevent incorrect printing When this...

Page 41: ...Loading Originals Loading Originals on Platen Loading Based on Use Supported Originals How to Detach Attach the Document Cover 41 ...

Page 42: ...nal WITH SIDE TO SCAN FACING DOWN on platen Loading Based on Use Supported Originals Important Be sure to observe the following when loading the original on the platen Failure to observe the following may cause the scanner to malfunction or the platen glass to break 42 ...

Page 43: ...en glass Do not put any pressure of 4 4 lb 2 0 kg or more on the platen glass such as pressing down the original 3 Close the document cover gently Important After loading the original on the platen be sure to close the document cover before starting to copy or scan 43 ...

Page 44: ... size A4 Letter etc for Scan size Photos Postcards Business Cards and Disc BD DVD CD Scanning only one original If you scan using the operation panel fol low the operation below Press the SCAN button and select Auto scan for Original type Press the SCAN button select Photo for Original type and then specify Auto scan A Singl for Scan size Loading Only One Original in Center of Platen Scanning two ...

Page 45: ...nally striped area cannot be scanned Important The printer cannot scan the striped area A 0 04 in 1 mm from the edges of the platen glass Loading Only One Original in Center of Platen Place the original WITH THE SIDE TO SCAN FACING DOWN with 0 40 in 1 cm or more space between the edges diagonally striped area of the platen Portions placed on the diagonally striped area cannot be scanned 45 ...

Page 46: ...ls Portions placed on the diagonally striped area cannot be scanned You can place up to 12 items B More than 0 40 in 1 cm Note The Skew Correction function automatically compensates for the originals placed at an angle of up to approximately 10 degrees Slanted photos with a long edge of 7 1 in 180 mm or more cannot be corrected Non rectangular or irregular shaped photos such as cut out photos may ...

Page 47: ...aper Printed photo postcard business card or disc BD DVD CD etc Size width x height Max 8 5 x 11 7 in 216 x 297 mm Note When loading a thick original such as a book on the platen you can load it by removing the document cover from the printer How to Detach Attach the Document Cover 47 ...

Page 48: ... document cover Hold up the document cover in portrait orientation and then tip it back Attaching the document cover Fit both hinges A of the document cover into the holder B and insert both hinges of the document cover vertically as illustrated below 48 ...

Page 49: ...49 ...

Page 50: ...Refilling Ink Tanks Refilling Ink Tanks Checking Ink Level Ink Tips 50 ...

Page 51: ...he ink level correctly From the printer Ink level monitor From the computer Changing the remaining ink level notification setting If the remaining ink level notification function is disabled visually inspect the remaining ink and refill the ink tanks as necessary Continuing printing with ink below the lower limit line of an ink tank may prevent satisfactory print quality Note If print results beco...

Page 52: ... the printer 3 Open the tank cap C of the ink tank to be refilled D Yellow E Magenta F Cyan G Black Important Carefully open the tank cap of the ink tank Ink on the inside of the tank cap may spatter when opening it 4 Hold the ink bottle upright and gently twist the bottle cap H to remove 52 ...

Page 53: ...n and push the bottle into the inlet The ink tank is refilled Support the bottle with your hand so that it does not fall Important Make sure that each color of ink tanks is filled with corresponding color of ink bottles If ink is not injected into the ink tank slowly remove and insert the ink bottle Make sure to refill the ink tank with ink up to the upper limit line J on the ink tank 53 ...

Page 54: ...ttles in ink tanks Close the bottle cap of the ink bottle securely and store the ink bottle upright 7 Close the tank cap of the ink tank Make sure the tank cap is completely inserted 8 Close the scanning unit cover To close the scanning unit cover hold it up once then take it down gently Note If the error message appears on the LCD after the scanning unit cover is closed take appropriate action 54...

Page 55: ...may warp and cause ink leakage or ink may become poor quality Do not subject ink bottles to impacts Ink bottles may be damaged or bottle caps may come off by such impact and ink may leak Do not transfer ink to other containers This may result in accidental ingestion inappropriate use or poor ink quality Do not mix ink with water or other ink This may damage the printer Once an ink bottle has been ...

Page 56: ...r occurs the error message appears on the LCD When Error Occurred The remaining ink level notification function works from initial printing to the time when one of the inks reaches the lower limit line shown on the ink tank For the remaining ink level notification function to work appropriately each ink tank must be filled with entire contents of the corresponding color ink bottle bundled with the...

Page 57: ...g function The cleaning function helps the printer to suck air bubbles or ink itself from the nozzle and thus prevents print quality degradation or nozzle clogging Important The used ink is ejected into the maintenance cartridge When the maintenance cartridge becomes full replacement is necessary If the displayed message indicates that the maintenance cartridge is nearly full promptly obtain a new...

Page 58: ...If Printing Is Faint or Uneven Maintenance Procedure Printing the Nozzle Check Pattern Examining the Nozzle Check Pattern Cleaning the Print Head Deep Print Head Cleaning Aligning the Print Head 58 ...

Page 59: ...sult Changing the Print Quality and Correcting Image Data When the Print Results Are Blurred or Uneven Step1 Print the nozzle check pattern From the printer Printing the Nozzle Check Pattern From the computer For Windows Printing a Nozzle Check Pattern For macOS Printing a Nozzle Check Pattern Step2 Examine the nozzle check pattern If there are missing lines or horizontal white streaks in the patt...

Page 60: ... ink flush Ink flush consumes a great amount of ink Frequent ink flush can rapidly consume ink so perform ink flush only when necessary Important If ink flush is performed when the remaining ink level is insufficient it may cause a failure Be sure to check the remaining ink level before performing ink flush From the printer How to Perform Ink Flush From the computer Ink Flush If the nozzle check p...

Page 61: ...Adjusting Print Head Position 61 ...

Page 62: ...or Letter sized plain paper 1 Check that printer is turned on 2 Load a sheet of A4 or Letter sized plain paper in the rear tray Loading Plain Paper Photo Paper 3 Press the Setup button use the button to select Maintenance and press the OK button LCD and Operation Panel 4 Use the button to select Nozzle check and press the OK button The nozzle check pattern will be printed Do not perform any other ...

Page 63: ... streaks in the pattern B If there are missing lines in the pattern A C Good D Bad lines are missing If there are horizontal white streaks in the pattern B E Good F Bad horizontal white streaks are present If any color in the pattern A or the pattern B is not printed Example Magenta pattern is not printed If one of the above is applied cleaning the print head is required 63 ...

Page 64: ...ss the Setup button use the button to select Maintenance and press the OK button LCD and Operation Panel 3 Use the button to select Cleaning and then press the OK button The printer starts cleaning the print head Do not perform any other operations until the printer completes the cleaning of the print head This takes about 1 minute 4 Check the print head condition To check the print head condition...

Page 65: ...ton use the button to select Maintenance and press the OK button LCD and Operation Panel 3 Use button to select Deep Cleaning and press OK button The printer starts cleaning the print head deeply Do not perform any other operations until the printer completes the deep cleaning of the print head This takes about 2 to 3 minutes 4 Check the print head condition To check the print head condition print...

Page 66: ...int head alignment sheet is printed an error message appears on the LCD When Error Occurred You need to prepare a sheet of A4 or Letter sized plain paper 1 Check that printer is turned on 2 Load a sheet of A4 or Letter sized plain paper on the rear tray Loading Plain Paper Photo Paper 3 Press the Setup button use the button to select Maintenance and press the OK button LCD and Operation Panel 4 Us...

Page 67: ...heet is stained or wrinkled it may not be scanned properly 5 Confirm the message then place print head alignment sheet on platen Place the print head alignment sheet WITH THE PRINTED SIDE FACING DOWN and align the mark on the upper left corner of the sheet with the alignment mark 67 ...

Page 68: ...int head alignment sheet on the platen until adjusting the print head position is complete If an error message is displayed on the LCD press the OK button to release the error then take appropriate action When Error Occurred Note For Windows when the print results are still not satisfactory after adjusting the print head position as described above adjust the print head position manually from the ...

Page 69: ...Performing Maintenance Functions from Your Computer macOS Opening Remote UI for Maintenance Cleaning the Print Heads Adjusting Print Head Position 69 ...

Page 70: ...st and click Options Supplies 3 Click Show Printer Webpage in General tab Remote UI starts Note The password may have to be entered after Remote UI starts In such a case enter the password and click OK In case you do not know the password click Passwords and cookies Related Topics Cleaning the Print Heads Adjusting Print Head Position Printing a Nozzle Check Pattern Managing the Printer Power Chan...

Page 71: ...ad Cleaning starts 4 Complete Cleaning Next the message for Nozzle Check pattern printing is displayed 5 Check the results To check whether the print quality has improved click Yes To cancel the check process click No If cleaning the head once does not resolve the print head problem clean it once more Important Cleaning consumes a small amount of ink Cleaning the print head frequently will rapidly...

Page 72: ... 24 hours without pulling out the power plug and then perform Deep Cleaning again If print results still do not improve perform Ink Flush Ink Flush uses a large volume of ink Ink Flush Perform Ink Flush if the print results do not improve even after Deep Cleaning is performed 1 Select Utilities from Remote UI 2 Click Ink Flush Select the ink group for which Ink Flush is to be performed Before perf...

Page 73: ...rform Ink Flush only when necessary If Ink Flush is run when the remaining ink level is insufficient it may cause a failure Note If there is no sign of improvement after performing Ink Flush the ink may have run out or the print head may be worn For details on possible solutions see Ink Does Not Come Out Related Topic Printing a Nozzle Check Pattern 73 ...

Page 74: ... 3 Load paper in printer Load one sheet of A4 size or Letter size plain paper into the rear tray 4 Run head position adjustment Check that the printer power is on and then click Yes Head alignment starts Proceed with the operations in accordance with the messages on the screen Important Do not open the scanning unit cover while printing is in progress otherwise printing will stop Note You can prin...

Page 75: ...Cleaning Cleaning Exterior Surfaces Cleaning Platen and Document Cover Cleaning Paper Feed Rollers Cleaning Inside the Printer Bottom Plate Cleaning 75 ...

Page 76: ...te as it is cleaned without paper 5 Clean the paper feed rollers with paper 1 Make sure that the paper feed rollers have stopped rotating and then load three sheets of A4 or Letter sized plain paper in the rear tray Loading Plain Paper Photo Paper 2 Press the OK button The printer starts cleaning The cleaning will be complete when the paper is ejected If the problem is still not resolved with the ...

Page 77: ...3 Turn on the power then clean the paper feed rollers again If the problem is not resolved after cleaning the paper feed roller contact your nearest Canon service center to request a repair 77 ...

Page 78: ...to use a new piece of paper 1 Make sure that the power is turned on then remove any paper from the rear tray 2 Prepare paper 1 Fold a single sheet of A4 or Letter sized plain paper in half widthwise then unfold the paper 2 Load only this sheet of paper on the rear tray with the open side facing you After loading paper on the rear tray the paper information registration screen for the rear tray app...

Page 79: ...elect Maintenance and press the OK button LCD and Operation Panel 4 Use button to select Btm Plate Cleaning and press OK button The paper cleans the inside of the printer as it feeds through the printer Check the folded parts of the ejected paper If they are smudged with ink perform Bottom Plate Cleaning again 79 ...

Page 80: ...new piece of paper If the problem is not resolved after performing cleaning again the protrusions inside the printer may be stained Wipe off any ink from the protrusions using a cotton swab or the like Important Before cleaning the printer turn it off and unplug it 80 ...

Page 81: ...ecomes full an error message is displayed and the printer stops working until it is replaced with a new one Do not touch the terminal A or opening B of the maintenance cartridge Note When purchasing a new maintenance cartridge order the following cartridge number Maintenance Cartridge MC G02 1 Prepare a new maintenance cartridge Remove the maintenance cartridge and the attached plastic bag from th...

Page 82: ...reful not to drop or place the removed maintenance cartridge on a desk or something Dirt on the bottom may adhere to it or the ink inside may be scattered Put the used one immediately into the plastic bag attached to the new maintenance cartridge and seal the bag by tying the opening tightly to prevent the ink from leaking 82 ...

Page 83: ...e cartridge according to local regulations 7 Insert the new maintenance cartridge straight until it stops 8 Attach the maintenance cover Align the tab on the back of the maintenance cover with the hole on the printer and close it 9 Insert the coin screw into the screw hole and turn it clockwise to secure 83 ...

Page 84: ...10 Turn the printer on 84 ...

Page 85: ...ck the maintenance cartridge status A symbol appears in the area A if there is any information about the used space of the maintenance cartridge The maintenance cartridge is almost full Prepare a new one The maintenance cartridge is nearly full or has become full Confirm the error message prepare a new maintenance cartridge and take appropriate action Note The above screen shows estimated used spa...

Page 86: ...autions Transporting Your Printer When Repairing Lending or Disposing of the Printer Keeping Print Quality High Main Components and Their Use Main Components Power Supply LCD and Operation Panel Changing Settings Changing Printer Settings from Your Computer Windows Changing Printer Settings from Your Computer macOS Changing Settings from Operation Panel Specifications 86 ...

Page 87: ...Safety Safety Precautions Regulatory Information WEEE EU EEA 87 ...

Page 88: ...r Do not use these cables with other devices Do not plug in to voltages or frequencies other than those specified Plug the power cord into the socket completely Do not plug in or unplug the power cord with wet hands Do not damage the power cord by twisting bundling tying pulling or excessively bending it Do not place heavy objects on the power cord Do not connect multiple power cords to a single e...

Page 89: ... may stain clothes or other belongings permanently Washing may not remove ink stains Do not leave ink bottles in areas exposed to high temperature such as near fire or a heater or in a car Bottles may warp and cause ink leakage or ink may become poor quality Do not subject ink bottles to impacts Ink bottles may be damaged or bottle caps may come off by such impact and ink may leak Do not transfer ...

Page 90: ...stand it on end or turn it upside down This may cause ink to leak Do not place anything on top of the printer Be especially careful to avoid metal objects such as paper clips and staples and containers holding flammable liquids such as alcohol or thinner Be sure to observe the following when loading the original on the platen Failure to observe the following may cause the scanner to malfunction or...

Page 91: ...icular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet...

Page 92: ...sche Union und EWR Norwegen Island und Liechtenstein Dieses Symbol weist darauf hin dass dieses Produkt gemäß der EU Richtlinie über Elektro und Elektronik Altgeräte 2012 19 EU und nationalen Gesetzen nicht über den Hausmüll entsorgt werden darf Dieses Produkt muss bei einer dafür vorgesehenen Sammelstelle abgegeben werden Dies kann z B durch Rückgabe beim Kauf eines ähnlichen Produkts oder durch ...

Page 93: ...n geautoriseerd inzamelpunt bijvoorbeeld wanneer u een nieuw gelijksoortig product aanschaft of bij een geautoriseerd inzamelpunt voor hergebruik van elektrische en elektronische apparatuur EEA Een onjuiste afvoer van dit type afval kan leiden tot negatieve effecten op het milieu en de volksgezondheid als gevolg van potentieel gevaarlijke stoffen die veel voorkomen in elektrische en elektronische ...

Page 94: ...ació sobre els punts on podeu lliurar aquest producte per procedir al seu reciclatge adreceu vos a la vostra oficina municipal a les autoritats encarregades dels residus al pla de residus homologat per la RAEE o al servei de recollida de deixalles domèstiques de la vostra localitat Per a més informació sobre la devolució i el reciclatge de productes RAEE visiteu www canon europe com weee Solo per ...

Page 95: ...rodutos REEE vá a www canon europe com weee Gælder kun i Europæiske Union og EØS Norge Island og Liechtenstein Dette symbol angiver at det pågældende produkt ikke må bortskaffes sammen med dagrenovation jf direktivet om affald af elektrisk og elektronisk udstyr WEEE 2012 19 EU og gældende national lovgivning Det pågældende produkt skal afleveres på et nærmere specificeret indsamlingssted f eks i o...

Page 96: ...ov Produktet må leveres til et dertil egnet innsamlingspunkt det vil si på en autorisert en til en basis når du kjøper et nytt lignende produkt eller til et autorisert innsamlingssted for resirkulering av avfall fra elektrisk og elektronisk utstyr EE utstyr Feil håndtering av denne typen avfall kan være miljø og helseskadelig på grunn av potensielt skadelige stoffer som ofte brukes i EE utstyr Sam...

Page 97: ...ha mer information om var du kan lämna den kasserade produkten för återvinning För mer information om inlämning och återvinning av WEEE produkter se www canon europe com weee Pouze Evropská unie a EHP Norsko Island a Lichtenštejnsko Tento symbol znamená že podle směrnice o OEEZ 2012 19 EU a podle vnitrostátních právních předpisů nemá být tento výrobek likvidován s odpadem z domácností Tento výrobe...

Page 98: ...dukt lub do autoryzowanego punktu gromadzenia zużytego sprzętu elektrycznego i elektronicznego w celu poddania go recyklingowi Usuwanie tego typu odpadów w nieodpowiedni sposób może mieć negatywny wpływ na otoczenie i zdrowie innych osób ze względu na niebezpieczne substancje stosowane w takim sprzęcie Jednocześnie pozbycie się zużytego sprzętu w zalecany sposób przyczynia się do właściwego wykorz...

Page 99: ...tīvai 2012 19 ES par elektrisko un elektronisko iekārtu atkritumiem EEIA un vietējiem tiesību aktiem no šī izstrādājuma nedrīkst atbrīvoties izmetot to kopā ar sadzīves atkritumiem Šis izstrādājums ir jānodod piemērotā savākšanas vietā piemēram apstiprinātā veikalā kur iegādājaties līdzīgu jaunu produktu un atstājat veco vai apstiprinātā vietā izlietotu elektrisko un elektronisko iekārtu pārstrāde...

Page 100: ...avnih virov Če želite več informacij o tem kje lahko odložite odpadno opremo za recikliranje pokličite občinski urad komunalno podjetje ali službo ki skrbi za odstranjevanje odpadkov ali si oglejte načrt OEEO Če želite več informacij o vračanju in recikliranju izdelkov v skladu z direktivo OEEO obiščite www canon europe com weee Само за Европейския съюз и ЕИП Норвегия Исландия и Лихтенщайн Този си...

Page 101: ...om weee Samo za Europsku uniju i EEZ Norveška Island i Lihtenštajn Ovaj simbol pokazuje da se ovaj proizvod ne smije odlagati s kućnim otpadom sukladno WEEE Direktivi 2012 19 EC i vašem nacionalnom zakonu Ovaj proizvod je potrebno predati na posebno mjesto za sakupljanje otpada npr na ovlašteno mjesto gdje možete zamijeniti staro za novo ukoliko kupujete novi sličan proizvod ili na ovlašteno mjest...

Page 102: ...ispravnom odlaganju ovog proizvoda će doprineti efikasnom korišćenju prirodnih resursa Za više informacija o tome gde možete da predate vašu staru opremu radi recikliranje vas molimo da kontaktirate lokalne gradske vlasti komunalne službe odobreni plan reciklaže ili Gradsku čistoću Za više informacija o vraćanju i recikliranju WEEE proizvoda posetite stranicu www canon europe com weee 102 ...

Page 103: ... Precautions Canceling Print Jobs Legal Restrictions on Scanning Copying Printer Handling Precautions Transporting Your Printer When Repairing Lending or Disposing of the Printer Keeping Print Quality High 103 ...

Page 104: ... of deposit Postage stamps canceled or uncanceled Identification badges or insignia Selective service or draft papers Checks or drafts issued by governmental agencies Motor vehicle licenses and certificates of title Traveler s checks Food stamps Passports Immigration papers Internal revenue stamps canceled or uncanceled Bonds or other certificates of indebtedness Stock certificates Copyrighted wor...

Page 105: ... any object on the document cover Do not place any object on the document cover It will fall into the rear tray when the document cover is opened and cause the printer to malfunction Also place the printer where objects will not fall on it 105 ...

Page 106: ...printer in a sturdy box so that it is placed with its bottom facing down using sufficient protective material to ensure safe transport Do not tilt the printer Ink may leak When a shipping agent is handling transport of the printer have its box marked THIS SIDE UP to keep the printer with its bottom facing down Mark also with FRAGILE or HANDLE WITH CARE Please handle with care and ensure the box re...

Page 107: ...e scanning unit cover A Important Do not touch tubes or other parts inside the printer This can cause trouble with the printer 5 Turn the ink valve lever B to the left Important The inside of the printer may become stained with ink Be careful not to get your clothes and your hands dirty 6 Close the scanning unit cover 107 ...

Page 108: ...or flashing as it may cause malfunction or damage to the printer making the printer unable to print 8 Open the scanning unit cover again 9 Remove the carriage stopper C and insert it all the way into the hole in the printer side Pull the carriage stopper forward while pulling it up and insert it in the same orientation 10 Close the scanning unit cover 11 Retract output tray extension and paper out...

Page 109: ...pening during transportation Then pack the printer in the plastic bag Close and seal the opening of the bag with an object such as tape so as not to leak ink 15 Attach the protective material to the printer when packing the printer in the box Important After transporting your printer remove the carriage stopper place it in the original position turn the ink valve lever to the right and then turn o...

Page 110: ...may be stored in the printer When sending the printer for repair lending or transferring the printer to another person or disposing of the printer please be sure to follow the steps below in order to delete such information and prevent third parties from accessing it Press the Setup button select Device settings Reset setting All data and then select Yes 110 ...

Page 111: ...u press the ON button to turn off the power the printer caps the print head nozzles automatically to prevent from drying If you unplug the power cord from the wall outlet before the ON lamp is turned off the print head will not be capped properly and this will cause drying or clogging When unplugging the power cord check that the ON lamp is not lit Print periodically Just as the tip of a felt pen ...

Page 112: ...Main Components and Their Use Main Components Power Supply LCD and Operation Panel 112 ...

Page 113: ...Main Components Front View Rear View Inside View Operation Panel 113 ...

Page 114: ...ck E Feed Slot Cover Prevents anything from falling into the feed slot Open it to slide the paper guides and close it before printing F Rear Tray Load paper here Two or more sheets of the same size and type of paper can be loaded at the same time and fed automatically one sheet at a time Loading Plain Paper Photo Paper Loading Envelopes G Paper Output Tray Printed paper is ejected Pull out it befo...

Page 115: ...I Platen Load an original here 115 ...

Page 116: ...aintenance cartridge see Replacing Maintenance Cartridge C Maintenance Cover Open when replacing the maintenance cartridge D USB Port Plug in the USB cable to connect the printer with a computer Important Do not touch the metal casing Do not plug in or unplug the USB cable while the printer is printing or scanning with the computer This can cause trouble 116 ...

Page 117: ...re low refill the low tanks Refilling Ink Tanks D Upper limit line Indicates the maximum capacity of the ink E Single dot Indicates the amount of ink required when performing ink flush F Lower limit line Indicates the lower limit of the sufficient amount of ink to print Refill the ink tank before the amount of ink is below this line G Ink Valve Lever Operate when transporting a printer Transportin...

Page 118: ...u items and the operational status D OK button Finalizes your selection of items Also used to resolve errors E Setup button Displays the Setup menu screen With this menu you can perform printer maintenance and change printer settings Also used for selecting the input mode F SCAN button Switches the printer to the scan mode G Stop button Cancels operation when printing is in progress or when select...

Page 119: ... copying scanning etc K MENU button Press to display the copy and scan menu items L COPY button Switches the printer to the copy mode M and buttons Used to select a setting item These buttons are also used for entering characters N Back button Returns the LCD to the previous screen 119 ...

Page 120: ...Power Supply Checking that Power Is On Turning the Printer On and Off Checking the Power Plug Power Cord Unplugging the Printer 120 ...

Page 121: ... off if the ON lamp is lit the printer is on Note It may take a while for the printer to start printing immediately after you turn on the printer The LCD will turn off if the printer is not operated for about 11 minutes To restore the display press any button or perform the print operation 121 ...

Page 122: ... is displayed on the LCD see When Error Occurred You can set the printer to automatically turn on when a print or scan operation is performed from a computer connected by USB cable or wireless network This feature is set to off by default From the printer ECO settings From the computer For Windows Managing the Printer Power For macOS Managing the Printer Power Turning off the printer Press the ON ...

Page 123: ...Note You can set the printer to automatically turn off when no operations are performed or no print jobs are sent to the printer for a certain interval This feature is set to on by default From the printer ECO settings From the computer For Windows Managing the Printer Power For macOS Managing the Printer Power 123 ...

Page 124: ...r cord is hot The power plug power cord is rusty The power plug power cord is bent The power plug power cord is worn The power plug power cord is split Caution If you find anything unusual with the power plug power cord described above unplug the power cord and call for service Using the printer with one of the unusual conditions above may cause a fire or an electric shock 124 ...

Page 125: ...the ON lamp is off Unplugging the power cord while the ON lamp is lit or flashing may cause drying or clogging of the print head and print quality may be reduced 1 Press the ON button to turn the printer off 2 Confirm that the ON lamp is off 3 Unplug the power cord The specification of the power cord differs depending on the country or region of use 125 ...

Page 126: ...n the MENU button is pressed in the Copy standby screen or Scan standby screen the menu screen appears Copy menu Setting Items for Copying Special Copy Menu Scan menu Setting Items for Scanning Using Operation Panel In a menu or settings screen use the button to select an item or option and then press the OK button to proceed with the procedure Note For details on how to change settings refer to C...

Page 127: ...Changing Settings Changing Printer Settings from Your Computer Windows Changing Printer Settings from Your Computer macOS Changing Settings from Operation Panel 127 ...

Page 128: ...Changing Printer Settings from Your Computer macOS Managing the Printer Power Changing the Printer Operation Mode 128 ...

Page 129: ...n function automatically turns on the printer when data is received 1 Selecting Printer settings from Remote UI 2 Click Energy saving settings 3 Complete the following settings Auto power off Specify the time from the list Printer automatically turns itself off when data is not sent within the specified time or the printer has remained inactive Auto power on When you check this check box the print...

Page 130: ... deselected at the time of printing from PC you can continue to print without the message display even if the paper settings set in the Print dialog differs from the paper information registered to the printer Ink drying wait time You can set the length of the printer rest time until printing of the next page begins The wait time becomes longer as the value set in the list increases and shorter as...

Page 131: ...ion Panel Changing Settings from Operation Panel Setting Items on Operation Panel Print settings Other dev settings Language selection Reset setting Feed settings Ink level monitor ECO settings Quiet setting System information 131 ...

Page 132: ...ned on 2 Press the Setup button The Setup menu screen is displayed 3 Select Device settings and then press the OK button The Device settings screen is displayed 4 Select a setting item to adjust and then press the OK button The setting screen for the selected item is displayed 5 Select a setting item and then press the OK button 6 Select a setting to specify and then press the OK button For more o...

Page 133: ...anel Items for Printer Other dev settings Language selection ECO settings Quiet setting Items for Paper Printing Print settings Feed settings Items for Maintenance Management Reset setting Ink level monitor System information 133 ...

Page 134: ...age is enlarged to fill the whole page You can change the width to be cropped from the borders of the original image as needed Important Settings will become ineffective in the following situations Printing from a standard form Note When performing settings from application software or the printer driver these settings will be prioritized If printouts contain margins even though you are printing i...

Page 135: ...racters by holding down the button during character entry Orig remov remind Selects whether the printer will display the reminder screen in case you forget to remove the original from the platen after scanning Important Depending on the type of original or the state of the document cover forgetting to remove the original may not be detected 135 ...

Page 136: ...ish German French Italian Spanish Portuguese Dutch Danish Norwegian Swedish Finnish Russian Ukrainian Polish Czech Slovene Hungarian Slovak Croatian Romanian Bulgarian Turkish Greek Estonian Latvian Lithuanian Simplified Chinese Korean Traditional Chinese Indonesian Vietnamese 136 ...

Page 137: ...All data Sets all settings you made to the printer back to the default The administrator password specified by Remote UI or IJ Network Device Setup Utility reverts to the default setting Note You cannot set the following setting items back to the default The language displayed on the LCD The current position of the print head CSR Certificate Signing Request for encryption method SSL TLS setting 13...

Page 138: ...ttings you can specify by the printer driver Windows or on the LCD Paper Settings on the Printer Driver and the Printer Media Type Paper Settings on the Printer Driver and the Printer Paper Size Det paper mismatch If you select ON the printer detects whether the paper size and the media type are identical with those registered in Save paper info If printing starts with the settings that do not mat...

Page 139: ...maining ink level notification function from disabled to enabled it is necessary to refill all ink tanks up to the upper limit line Refilling Ink Tanks Reset ink lev count Resets the remaining ink count If you select Yes you can reset the remaining ink count of all the ink tanks at once If you select No you can specify the ink color and reset the remaining ink count in any ink tank Important After...

Page 140: ...enu screen is displayed 3 Select ECO settings and then press the OK button 4 Select Auto power off and then press the OK button 5 Select a time to turn off the printer and then press the OK button Turning on Printer Automatically You can enable the printer to turn on automatically when printing data is sent to the printer or the printer is operated for scanning from the computer 1 Check that print...

Page 141: ...perating noise while printing is in progress Important When ON is selected operating speed may be reduced compared to when OFF is selected This function may not be so effective depending on the printer s setting Furthermore certain noise such as when the printer is preparing for printing is not reduced Note You can set the quiet mode from the operation panel of the printer the printer driver or Sc...

Page 142: ...m Setup menu Current version Displays the current firmware version Serial number Displays the printer serial number Printed sheet count Displays the printed sheet count in increments of 50 sheets Ex In case of 25 sheets 1 50 is displayed 142 ...

Page 143: ...r refer to the paper s packaging or the supplied instructions Storage environment Temperature 32 to 104 F 0 to 40 C Humidity 5 to 95 RH no condensation Power supply AC 100 240 V 50 60 Hz The supplied power cord is only for the country or region you purchased Power consumption Printing Copy 15 W or less 1 Standby minimum 0 6 W or less 1 2 OFF 0 2 W or less 1 USB connection to a PC 2 The wait time f...

Page 144: ...lled Windows 7 or later Printer driver and IJ Printer Assistant Tool support the following OS Windows Server 2008 R2 SP1 Windows Server 2012 R2 Windows Server 2016 and Windows Server 2019 Amount of hard disk space re quired for installing the driver 1 5 GB or more The necessary amount of hard disk space may be changed without notice macOS Operating System macOS 10 12 6 macOS 10 15 Other Supported ...

Page 145: ...Information about Paper Supported Media Types Paper Load Limit Unsupported Media Types Handling Paper Print Area 145 ...

Page 146: ...ailable in some countries or regions Note that in the United States Canon paper is not sold by model number Instead purchase paper by name Paper for printing documents Canon Red Label Superior WOP111 Canon Océ Office Colour Paper SAT213 High Resolution Paper HR 101N Paper for printing photos Glossy Photo Paper Everyday Use GP 501 GP 508 Photo Paper Glossy GP 701 Photo Paper Plus Glossy II PP 201 P...

Page 147: ...er Settings on the Printer Driver and the Printer Media Type Windows Page Sizes You can use the following page sizes Note Page sizes and media types the printer supports differ depending on the OS you are using Standard sizes Letter Legal Executive A6 A5 A4 B5 B Oficio M Oficio Foolscap Legal India KG 4 x6 10x15 5 x7 13x18cm 7 x10 18x25cm 8 x10 20x25cm L 89x127mm 2L 127x178mm Square 3 5 Square 5 1...

Page 148: ... 17 x3 58 Special sizes Minimum size 2 17 x 3 50 in 55 0 x 89 0 mm Maximum size 8 50 x 47 24 in 216 0 x 1200 0 mm When Height of Page Size is set to a value exceeding 26 61 in 676 mm Media Type is set to Plain Paper Paper Weight You can use paper in the following weight range Plain paper From 17 to 28 lb 64 to 105 g m2 148 ...

Page 149: ... 1 Approx 80 sheets Paper for printing photos Media Name Model No Rear Tray Glossy Photo Paper Everyday Use GP 501 GP 508 2 Photo Paper Glossy GP 701 2 Photo Paper Plus Glossy II PP 201 PP 208 PP 301 2 Photo Paper Pro Luster LU 101 2 Photo Paper Plus Semi gloss SG 201 2 Matte Photo Paper MP 101 A4 Letter 5 x7 13x18cm 8 x10 20x25cm 2L 127x178mm 10 sheets KG 4 x6 10x15 L 89x127mm Square 3 5 Square 5...

Page 150: ...leave marks on the printed side or prevent efficient feeding In this case load one sheet at a time Paper Load Limit of Paper Output Tray Genuine Canon Paper Paper for printing documents Media Name Model No Paper Output Tray Canon Red Label Superior WOP111 Canon Océ Office Colour Paper SAT213 High Resolution Paper HR 101N Approx 50 sheets Paper other than Genuine Canon Paper Common Name Paper Outpu...

Page 151: ...ng plain paper or notepad paper cut to a small size when printing on paper smaller than A5 Picture postcards Postcards Envelopes with a double flap Envelopes with an embossed or treated surface Envelopes whose gummed flaps are already moistened and adhesive Any type of paper with holes Paper that is not rectangular Paper bound with staples or glue Paper with an adhesive surface on the back such as...

Page 152: ... the printed surface until the ink is dried Even when the ink is dried be careful not to touch the printed surface as much as possible when handling Due to the nature of the pigment ink the ink on the printed surface may be removed when being rubbed or scratched Take out only the necessary number of paper from the package just before printing To avoid curling when you do not print put unused paper...

Page 153: ...ble sheets per pigment black ink bottle A4 plain paper when printing in color Standard mode 6 000 sheets Economy mode 7 600 sheets Measurement conditions Measurement images Color printing A4 color document ISO IEC24712 Measurement method Canon original Paper type Plain paper Print driver setting Setting to the default for plain paper setting Print Quality to Economy Borderless printing OFF The num...

Page 154: ...Printing Printing from Computer Printing Using Operation Panel Using PIXMA MAXIFY Cloud Link Paper Settings 154 ...

Page 155: ...Printing from Computer Printing from Application Software Windows Printer Driver Printing from Application Software macOS Printing Using Canon Application Software Printing from Chrome OS 155 ...

Page 156: ... Printing Basic Perform Borderless Printing Printing on Postcards How to Open Printer Settings Screen Displaying the Printing Status Screen Deleting the Undesired Print Job Removing Printer That Is No Longer Required from List of Printers 156 ...

Page 157: ... the printer Print from a Mac 1 Check that printer is turned on Note If Auto power on is enabled printer automatically turns itself on when receiving a print job 2 Load paper in printer 3 Select paper size and paper type from printer Register the set paper size and paper type on the printer operation panel For instructions see Paper Settings 4 Start printing from your application software The Prin...

Page 158: ...ize to the appropriate size as well as Media Type from Media Quality of the pop up menu Important An error may occur if the paper size set in the print dialog is different from the paper size registered on the printer Select the correct items on the print dialog and the printer that correspond to the paper being printed 158 ...

Page 159: ...h longer than the specified length the data will be printed with the Media Type Plain Paper Print Quality Standard setting Note The display of the settings screen may differ depending on the application software you are using Printing of Envelopes For printing on the envelope from Mac refer to the following Print result image Orientation of print data Orientation of loading envelope The print data...

Page 160: ...roviding any margin around it set borderless printing The procedure for performing borderless printing is as follows Setting Borderless Printing 1 Set the Amount of extension on the printer operation panel For information on how to set the amount of extension see Print settings Important When the Amount Large is set the back side of the paper may become smudged 2 Select sheet size for borderless p...

Page 161: ...commended if Plain Paper is selected for Media Type in Media Quality Expanding the Range of the Document to Print Setting a large amount of extension allows you to perform borderless printing with no problems However the portion of the document extending off the paper range will not be printed and for this reason the subjects around the perimeter of a photo may not be printed If you are not satisf...

Page 162: ...agaki 3 Select Paper Size and Media Type from the print dialog Select Postcard or Postcard Borderless for Paper Size from the print dialog When you print on the address side select Postcard Select Hagaki Hagaki A Hagaki K Hagaki K A Ink Jet Hagaki Ink Jet Hagaki A for Media Type from the print dialog Important This printer cannot print on postcards that have photos or stickers attached You will ge...

Page 163: ... Dialog Use this procedure to set the page paper settings before printing 1 Select Page Setup from the File menu of the application software The Page Setup dialog opens Opening the Print Dialog Use this procedure to set the print settings before printing 1 Select Print from the File menu of the application software The Print dialog opens 163 ...

Page 164: ...e 2 Check the printing status You can check the name of the file being printed or ready for being printed Deletes the specified print job Stops printing the specified document Resumes printing the specified document Stops printing all documents Displayed only when printing of all documents is being stopped and resumes printing all documents Important If an error occurs an error message will appear...

Page 165: ...remaining Delete unnecessary print jobs from the print status check screen 1 Open System Preferences and select Printers Scanners 2 Select your model and then click Open Print Queue The print status check screen appears 3 Select the unnecessary print job and click Delete The selected print jobs will be deleted 165 ...

Page 166: ...he printer and PC You cannot remove the printer if not logged in as the administrator For information about an administrative user see Users Groups from System Preferences 1 Open System Preferences and select Printers Scanners 2 Delete printer from list of printers Select the printer you wish to remove from the list of printers and click Click Delete Printer when the confirmation message appears 1...

Page 167: ...Printing Using Canon Application Software Easy PhotoPrint Editor Guide 167 ...

Page 168: ...r when you print from Smartphone tablet when you print from Windows and when you print from macOS Default Setting for Displaying the Message which Prevents Misprinting After loading paper The screen to register the rear tray paper information is displayed Register the paper size and the media type according to the loaded paper Important For more on the proper combination of paper settings you can ...

Page 169: ...to the printer is A4 the printer starts printing copying on the paper loaded in the rear tray without changing the paper size setting for printing copying Replace the paper Select if you want to print after replacing the paper of the rear tray For example when the paper size setting for printing copying is A5 and the paper information registered to the printer is A4 you load A5 sized paper in the ...

Page 170: ...fault To change the setting Feed settings When you print from Windows The message which prevents misprinting is disabled by default To change the setting Changing the Printer Operation Mode When you print from macOS The message which prevents misprinting is enabled by default To change the setting Changing the Printer Operation Mode Important When the message which prevents misprinting is disabled...

Page 171: ...Copying Making Copies Basics Reducing Enlarging Copies Special Copy Menu 171 ...

Page 172: ...ton then use the button to display the desired setting item Setting Items for Copying Press the COPY button to reset the magnification to 100 6 Use the button to specify the number of copies 7 Press the Black button or the Color button The printer starts copying Remove the original on the platen after copying is complete Important Do not open the document cover or remove the original while Scannin...

Page 173: ...ettings such as the page size or media type cannot be changed If you press the Stop button while reserve copying is in progress the screen to select the method to cancel copying is displayed If you select Cancel all reserv then press the OK button you can cancel copying all scanned data If you select Cancel last reserv then press the OK button you can cancel the last copying job If you set a docum...

Page 174: ...ing Some settings cannot be specified in combination with the setting of other setting items or the copy menu The settings of the page size media type etc are retained even if the printer is turned off Enlarge Reduce Select the reduction enlargement method Reducing Enlarging Copies Ex Note This setting item is displayed under the following conditions When standard copying is selected When Borderle...

Page 175: ...the quality is not as good as expected select Standard or High and try copying again Economy Mode Select High to copy in grayscale Grayscale renders tones in a range of grays instead of black or white 4 on 1 layout Select the layout when copying four original pages onto a single sheet of paper by reducing each image Four different layouts are available Ex Note This setting item is displayed only w...

Page 176: ...Scanning Scanning from Computer Windows Scanning from Computer macOS Scanning from Operation Panel 176 ...

Page 177: ...rpose IJ Scan Utility Lite IJ Scan Utility Lite Features Scanning Easily Auto Scan Basics Scanning Documents and Photos Scanning Tips Positioning Originals Scanning from Computer Important Available functions and settings vary depending on your scanner or printer 177 ...

Page 178: ...Item Type or Purpose IJ Scan Utility Lite IJ Scan Utility Lite Features Scanning Easily Auto Scan Basics Scanning Documents and Photos Important Available functions and settings vary depending on your scanner or printer 178 ...

Page 179: ...magazine for better readability and Photo is best suited for scanning photos Note For details on the IJ Scan Utility Lite main screen see IJ Scan Utility Lite Main Screen Save Scanned Images Automatically Scanned images are automatically saved to a preset folder The folder can be changed as needed Note The default save folder is the Pictures folder For how to specify a folder see Settings Dialog A...

Page 180: ...Note To set the applications to integrate with see Settings Dialog 180 ...

Page 181: ...itish background Items printed on white paper hand written text business cards and other unclear items Thin items Thick items When scanning two or more documents from the ADF place documents of the same size 1 Check that scanner or printer is turned on 2 Place items on platen or ADF Positioning Originals Scanning from Computer 3 Start IJ Scan Utility Lite 4 Click Auto Scanning starts Note To cance...

Page 182: ...Scanning Multiple Documents at One Time from the ADF Auto Document Feeder 182 ...

Page 183: ...ility Lite 3 To specify the paper size resolution PDF settings etc click Settings and then set each item in the Settings dialog Note Once settings are made in the Settings dialog the same settings can be used for scanning from the next time In the Settings dialog specify image processing settings such as slant correction set where to save the scanned images and more as needed When setting is compl...

Page 184: ...Scanning Tips Positioning Originals Scanning from Computer 184 ...

Page 185: ...DF Auto Document Feeder Placing Items When Using Stand Placing Items Platen Place items as described below to scan by detecting the item type and size automatically Important Depending on your model the function to scan by automatically detecting the item type and size does not appear When scanning by specifying the paper size align an upper corner of the item with the corner at the arrow alignmen...

Page 186: ...o 12 items Positions of slanted items 10 degrees or less are cor rected automatically Important Inkjet All In One printer For the portions in which items cannot be scan ned click Home to return to the top page of the Online Manual for your model and search for Loading Originals Personal scanner For the portions in which items cannot be scan ned click Home to return to the top page of the Online Ma...

Page 187: ...an facing up in document tray Insert the document until it stops 5 Adjust document guide B to match width of document Do not slide the document guide too hard against the document The document may not be fed properly Note When scanning duplex documents place the front sides facing up They will not be scanned correctly if placed the other way around 187 ...

Page 188: ...ign it with the alignment mark Important If you open the document cover wide the scanner may fall over Portions placed over A 0 094 inch 2 4 mm from the left edge of the platen or B 0 106 inch 2 7 mm from the front edge cannot be scanned 2 Gently close document cover While scanning hold the document cover gently with your hand to keep it closed 188 ...

Page 189: ...he upright position Do not subject the scanner to vibration during operation The correct image results may not be obtained for example images may blur The item type may not be detected automatically In that case specify the item type in IJ Scan Utility and scan 189 ...

Page 190: ...ns Off Unexpectedly or Repeatedly Wrong Language Appears in LCD LCD Is Off USB Connection Problems Cannot Communicate with Printer via USB Printer Does Not Print Copying Printing Stops Ink Does Not Come Out What to Do When Paper Is Jammed Printer Does Not Pick up or Feed the Paper No Paper Error Printout Results Are Unsatisfactory Scanning Problems Windows Scanning Problems macOS Scan Results Are ...

Page 191: ... macOS ScanGear Scanner Driver Error Messages Windows Operation Problems Printing Problems Scanning Problems Windows Scanning Problems macOS Mechanical Problems Installation and Download Problems Errors and Messages If You Cannot Solve a Problem Repairing Your Printer Check the State of the Print Head 191 ...

Page 192: ...Printing Problems Printer Does Not Print Ink Does Not Come Out Ink Runs Out Fast Printer Does Not Pick up or Feed the Paper No Paper Error Printout Results Are Unsatisfactory 192 ...

Page 193: ...ly to the computer and retry the printing If printing starts normally there is a problem with the relay device Contact the vendor of the relay device There could also be a problem with the USB cable Replace the USB cable and retry the printing Check3 Make sure paper settings match information set for rear tray If the paper settings do not match the information set for the rear tray an error messag...

Page 194: ... computer select Set as Default Printer from System Preferences Printers Scanners for a printer to make the one selected by default Check6 Are you trying to print a large data file Windows If you are trying to print a large data file it takes a long time to start printing If the printer does not start printing after a certain period of time select On for Prevention of Print Data Loss on the Print ...

Page 195: ...ure the print head is installed properly Next push the joint buttons B firmly to the end Important Make sure that the orange label and the protective tape have been removed when installing the print head Do not open the print head locking cover A carelessly The ink may leak out Check Installation of Print Head 195 ...

Page 196: ...t step Step2 Clean the print head After cleaning the print head print the nozzle check pattern and check the result From the printer Cleaning the Print Head From the computer For Windows Clean the print head For macOS Clean the print head If it still does not improve go to the next step Step3 Clean the print head again After cleaning the print head again print the nozzle check pattern and check th...

Page 197: ...nsume ink so perform it only when necessary How to Perform Ink Flush If the nozzle check pattern is not printed correctly even after performing ink flush check the installing condition of the print head Check Installation of Print Head Important Performing ink flush when the remaining ink level is not enough may damage the printer Before performing ink flush check the remaining ink level of all co...

Page 198: ...Ink Runs Out Fast After you refill the ink tank the printer takes in ink from the ink tank and ink flows into the printer Ink may seem to run out fast due to this procedure 198 ...

Page 199: ...e paper on the rear tray place the print side facing UP and align the right and left paper guides with the paper stack Loading Paper Check3 Is paper too thick or curled Unsupported Media Types Check4 When loading envelopes consider the following When printing on envelopes see Loading Envelopes and prepare the envelopes before printing Once you have prepared the envelopes load them in portrait orie...

Page 200: ...sert the paper so that your hand does not directly touch the part in the center of the rear tray when removing the foreign object 4 Remove foreign object by hand with paper inserted Put your hand between the paper you inserted and the rear tray to remove the foreign object 200 ...

Page 201: ... may cause the ink to leak Check7 Clean paper feed roller Cleaning Paper Feed Rollers If the measures above do not solve the problem contact your nearest Canon service center to request a repair Important Do not tilt the printer when moving it since the ink may leak out When transporting the printer for repairing it see Repairing Your Printer 201 ...

Page 202: ...er and print quality settings differs depending on what you are using your printer for Copying Printing Check the settings using the operation panel Setting Items for Copying Printing from your computer Check the settings using the printer driver Basic Printing Setup Check2 Make sure appropriate print quality is selected see list above Select a print quality suited to the paper and to what you are...

Page 203: ...Back of Paper Is Smudged Uneven or Streaked Colors 203 ...

Page 204: ...Printouts Are Blank Blurry or Fuzzy Inaccurate or Bleeding Colors Streaks or Lines Printing Is Blurry Colors Are Wrong 204 ...

Page 205: ...ite Streaks Appear Check1 Make sure joint button is not lifted up Push the print head locking cover A to make sure the print head is installed properly Next push the joint buttons B firmly to the end 205 ...

Page 206: ... the pattern From the printer Printing the Nozzle Check Pattern From the computer For Windows Printing a Nozzle Check Pattern For macOS Printing a Nozzle Check Pattern If the pattern is not printed correctly go to the next step Step2 Clean the print head After cleaning the print head print the nozzle check pattern and check the result From the printer Cleaning the Print Head From the computer For ...

Page 207: ...e print head Check Installation of Print Head Important Performing ink flush when the remaining ink level is not enough may damage the printer Before performing ink flush check the remaining ink level of all colors How to Perform Ink Flush Check4 When an ink tank runs out of ink refill the ink tank If the remaining ink level is below the lower limit line A refill the ink tank with the correspondin...

Page 208: ...ad it with the side to be copied facing down Loading Originals Check8 Is copy source a printed paper by printer If you use a printout done by this printer as the original print quality may be reduced depending on the condition of the original Reprint from the computer if you can reprint from it Note Although some air may enter the ink tube it is not a malfunction No problem if the nozzle check pat...

Page 209: ...re the print head is installed properly Next push the joint buttons B firmly to the end Important Make sure that the orange label and the protective tape have been removed when installing the print head Do not open the print head locking cover A carelessly The ink may leak out Check Installation of Print Head 209 ...

Page 210: ...printing the nozzle check pattern print head cleaning and print head deep cleaning see If Printing Is Faint or Uneven Step1 Print the nozzle check pattern After printing the nozzle check pattern examine the pattern From the printer Printing the Nozzle Check Pattern From the computer For Windows Printing a Nozzle Check Pattern For macOS Printing a Nozzle Check Pattern If the pattern is not printed ...

Page 211: ...prove go to the next step Step6 Perform ink flush After performing ink flush print the nozzle check pattern and check the result Ink flush consumes a great amount of ink Frequent ink flush can rapidly consume ink so perform it only when necessary How to Perform Ink Flush If the nozzle check pattern is not printed correctly even after performing ink flush check the installing condition of the print...

Page 212: ...se unsatisfactory adjust the print head position Aligning the Print Head Note If the problem is not resolved after performing the print head alignment perform print head alignment manually from your computer For Windows Adjusting Print Head Position Manually Check3 Increase print quality and try printing again Increasing the print quality using the operation panel or the printer driver may improve...

Page 213: ...hen using Photo Paper Plus Semi gloss even if the sheet is curled load one sheet at a time as it is Rolling this paper in the opposite direction to flatten it may crack the paper surface and reduce the print quality We recommend putting unused paper back into the package and storing it flat Plain Paper Turn the paper over and reload it to print on the other side Other Paper such as envelope If the...

Page 214: ...time Check4 Set printer to prevent paper abrasion Adjusting the setting to prevent paper abrasion will widen the clearance between the print head and the paper If you notice abrasion even with the media type set correctly to match the paper set the printer to prevent paper abrasion using the operation panel or the computer This may reduce the print speed Once you have finished printing undo this s...

Page 215: ...brasion Printing from your computer Windows Check the brightness setting in the printer driver Adjusting Brightness Copying Setting Items for Copying Check6 Is platen glass dirty Clean the platen glass Cleaning Platen and Document Cover Check7 Is paper feed roller dirty Clean paper feed roller Cleaning Paper Feed Rollers Check8 Is inside of printer dirty During duplex printing ink may stain the in...

Page 216: ...t Tool Opening the Maintenance Tool Canon IJ Printer Assistant Tool 3 Select Custom Settings 4 Drag Ink Drying Wait Time slide bar to set the wait time and select OK 5 Check message and select OK For macOS Set the waiting time using Remote UI Opening Remote UI for Maintenance 216 ...

Page 217: ...tout Results Are Unsatisfactory Note The direction or pattern of the vertical lines A may vary depending on the image data or the print setting This printer performs automatic cleaning when necessary to keep printouts clean A small amount of ink is ejected for cleaning Although the ink is normally ejected onto the ink absorber at the outer edge of the paper it may get onto the paper if the loaded ...

Page 218: ...Scanning Problems macOS Scanning Problems 218 ...

Page 219: ...Scanning Problems Scanner Does Not Work Scanner Driver Does Not Start 219 ...

Page 220: ...e computer Check 4 If the USB cable is connected to a USB hub remove it from the USB hub and connect it to a USB port on the computer Check 5 Restart the computer Check 6 To scan from the printer s operation panel with USB connection click Scan from Operation Panel Settings in the Settings General Settings dialog and then check that the following checkboxes are selected Your scanner or printer Ena...

Page 221: ...ote The operation may differ depending on the application Check 3 Scan and save images with IJ Scan Utility Lite and open the files in your application Check 4 Your scanner may be locked Personal scanners only If IJ Scan Utility Lite or the application is running exit it Slide the scanner lock switch to the release position then reconnect the USB cable 221 ...

Page 222: ...Mechanical Problems Printer Does Not Turn On Printer Turns Off Unexpectedly or Repeatedly USB Connection Problems Cannot Communicate with Printer via USB Wrong Language Appears in LCD 222 ...

Page 223: ...Check3 Unplug printer leave it for at least 2 minutes and then plug it back in and turn on again If this does not solve the problem contact your nearest Canon service center to request a repair Important Do not tilt the printer when moving it since the ink may leak out When transporting the printer for repairing it see Repairing Your Printer 223 ...

Page 224: ...press the OK button 4 Use the button to select OFF and then press the OK button The setting to shut off the power automatically is disabled To disable the setting from the computer For Windows use Canon IJ Printer Assistant Tool or ScanGear scanner driver to disable the setting Follow the procedure below to disable the setting using Canon IJ Printer Assistant Tool 1 Open Canon IJ Printer Assistant...

Page 225: ...Scanner Tab 225 ...

Page 226: ... speed Check Check following to make sure your system environment supports Hi Speed USB connection Does the USB port on your computer support Hi Speed USB connection Does the USB cable or the USB hub support Hi Speed USB connection Be sure to use a certified Hi Speed USB cable We recommend that the USB cable be no longer than 10 feet 3 meters or so Is the Hi Speed USB driver working properly on yo...

Page 227: ...printer Important Check the orientation of the Type B connector and connect to the printer For details refer to the instruction manual supplied with the USB cable Check3 Make sure Enable bidirectional support is selected in the Ports sheet of the Printer properties dialog box Windows If not select it to enable bidirectional support Opening Printer Driver s Setup Screen 227 ...

Page 228: ... below to select your language 1 Press Setup button and wait a little 2 Press OK button 3 Press button 2 times and press OK button 4 Use button to select language for LCD and press OK button The desired language appears on the LCD 5 Press Stop button 228 ...

Page 229: ...Installation and Download Problems Failed to MP Drivers Installation Windows 229 ...

Page 230: ...lowing operations to install the MP Drivers 1 Open screen to uninstall MP Drivers For Windows 10 Select Settings Apps For Windows 8 1 Windows 7 Select Control Panel Programs and Features 2 Check if there is Canon XXX series MP Drivers you want to install in list XXX is the model name 3 If you find MP Drivers for printer you want to install uninstall it If not found proceed to the next step 4 Resta...

Page 231: ...r and connect to the printer For details refer to the instruction manual supplied with the USB cable Check2 Follow procedure below to connect printer and computer again Important For macOS make sure the lock icon is on the lower left of the Printers Scanners screen If the icon locked is displayed click the icon to unlock The administrator name and the password are necessary to unlock 1 Unplug USB ...

Page 232: ...2 Turn off printer 3 Shut down computer After shutting down restart your computer and install the latest MP Drivers downloaded in step 1 232 ...

Page 233: ...Errors and Messages Four Digit Alphanumeric Characters Appear on LCD When Error Occurred Message Support Code Appears 233 ...

Page 234: ...pears on the printer s LCD or your computer screen Some errors may display four digit alphanumeric characters along with the error message The characters represent a support code error number For details on each support code see List of Support Code for Error 234 ...

Page 235: ...isplayed Take the appropriate action described in the message When a Support Code and a Message are displayed on the Computer Screen Windows When a Support Code and a Message are displayed on the Printer s LCD For details on how to resolve errors with Support Codes see List of Support Code for Error For details on how to resolve errors without Support Codes see Message Support Code Appears 235 ...

Page 236: ...d Being Unplugged Is Displayed Windows The printer may have been unplugged while it was on Check the error message that appears on the computer and click OK The printer starts printing See Unplugging the Printer for unplugging the power cord Writing Error Output Error Communication Error Windows Check1 If the ON lamp is off make sure printer is plugged in and turn on The ON lamp flashes while the ...

Page 237: ... in to printer and computer 3 Click General tab and check for a device problem If a device error is shown see Windows Help to resolve it Other Error Messages Windows Check If an error message appears outside printer status monitor check the following Could not spool successfully due to insufficient disk space Delete any unnecessary files to increase the amount of free space on the disk Could not s...

Page 238: ... on Printer s LCD and Computer Screen 1000 to 1ZZZ 1000 1070 1200 1215 1300 1366 1368 1431 1432 1470 1471 1472 1473 1476 1496 15A0 15A1 1640 1723 1724 1725 1726 1727 1890 1892 2000 to 2ZZZ 2114 2123 2200 2700 2900 2901 3000 to 3ZZZ 3252 3402 3403 3405 3407 3410 3411 3412 3413 3438 3442 3443 3444 3445 3449 4000 to 4ZZZ 4103 4104 5000 to 5ZZZ 5011 5012 5050 5100 5200 5205 5206 5400 5700 5C30 6000 to...

Page 239: ...6D01 7000 to 7ZZZ 7500 7600 7700 7800 A000 to ZZZZ B20B Note For information on how to deal with paper jams see What to Do When Paper Is Jammed 239 ...

Page 240: ...cedure as shown below If you can see the jammed paper at the paper output slot or the rear tray 1300 If the paper tears and you cannot remove it from the paper output slot or if the paper is jammed inside the printer Paper Is Jammed inside Printer Cases other than above Other Cases 240 ...

Page 241: ...Stop button to stop the printing before you turn off the printer If the paper tears and you cannot remove the jammed paper from the paper output slot or the rear tray remove the paper from inside the printer Paper Is Jammed inside Printer 2 Reload paper and press printer s OK button The printer resumes printing Reprint the page you were printing if it was not printed properly due to the paper jam ...

Page 242: ...olve the problem contact your nearest Canon service center to request a repair Important Do not tilt the printer when moving it since the ink may leak out When transporting the printer for repairing it see Repairing Your Printer 242 ...

Page 243: ... to remove it press the printer s Stop button to stop the printing before you turn off the printer 1 Turn off printer and unplug it 2 Open scanning unit cover Important Do not touch clear film A white belt B or tubes C If you soil or scratch this part by touching it with paper or your hand it could damage the printer 3 Check if jammed paper is under print head holder If the jammed paper is under t...

Page 244: ... head holder hold the top of the print head holder and slide it slowly to the far right or left 4 Hold jammed paper firmly in both hands If the paper is rolled up pull out it 5 Slowly pull out paper so as not to tear it 244 ...

Page 245: ...e print head holder Any small bits of paper left in the printer Any paper left in the left and right empty spaces D in the printer 7 Close scanning unit cover gently To close the scanning unit cover hold it up once and then take it down gently 8 Plug in the printer again and turn it back on All jobs in the print queue are canceled Redo the printing Note When reloading the paper make sure you are u...

Page 246: ...some paper still inside the printer Check the printer again for any remaining bits of paper If the measures above do not solve the problem contact your nearest Canon service center to request a repair Important Do not tilt the printer when moving it since the ink may leak out When transporting the printer for repairing it see Repairing Your Printer 246 ...

Page 247: ... properly What to Do Take the corresponding actions below Load paper in the rear tray Loading Plain Paper Photo Paper Loading Envelopes Align the paper guides of the rear tray with both edges of the paper Close the feed slot cover After carrying out the above measures press the printer s OK button to cancel the error 247 ...

Page 248: ...heets of A4 or Letter size plain paper in the rear tray Note After loading the paper align the paper guides of the rear tray with both edges of the paper Press the printer s OK button to cancel the error Note If you are printing a print head alignment sheet during printer setup do not cancel printing 248 ...

Page 249: ...er feed rollers are dirty What to Do Press the printer s Stop button to cancel printing and then perform the paper feed roller cleaning From Windows Cleaning the Paper Feed Rollers From the printer s operation panel Cleaning Paper Feed Rollers 249 ...

Page 250: ...1200 Cause Scanning unit cover is open What to Do Close the scanning unit cover and wait for a while Do not forget to close it such as after refilling ink tanks 250 ...

Page 251: ...ed because the maintenance cartridge is almost full What to Do To perform Ink Flush first turn off the printer and then replace the maintenance cartridge Replacing Maintenance Cartridge Press the printer s OK button to cancel the error 251 ...

Page 252: ...ge may not be installed properly or may not be compatible with this printer What to Do Turn off the printer remove the maintenance cartridge and then reinstall it correctly Refer to Replacing Maintenance Cartridge for details on removing and installing the maintenance cartridge 252 ...

Page 253: ...pect the remaining ink in the ink tank If the remaining ink level is below the lower limit line refill the ink tank with the corresponding color of ink by following the printer s instructions Refilling Ink Tanks If printing is continued when the remaining ink level is below the lower limit line the printer may consume a certain amount of ink to return to printable status 253 ...

Page 254: ...he maintenance cartridge is not installed What to Do Turn off the printer and then install the maintenance cartridge Refer to Replacing Maintenance Cartridge for details on installing the maintenance cartridge 254 ...

Page 255: ...tenance cartridge cannot be used This printer cannot use maintenance cartridges that have been installed in other printers What to Do Turn off the printer and then replace with a new maintenance cartridge Replacing Maintenance Cartridge 255 ...

Page 256: ...ge may not be installed properly or may not be compatible with this printer What to Do Turn off the printer remove the maintenance cartridge and then reinstall it correctly Refer to Replacing Maintenance Cartridge for details on removing and installing the maintenance cartridge 256 ...

Page 257: ...and then replace the maintenance cartridge Replacing Maintenance Cartridge Note The condition of the maintenance cartridge when this error is displayed will depend on where and how the printer is used When this message is displayed you must replace the maintenance cartridge 257 ...

Page 258: ...at to Do The printer will not be able to print with a full maintenance cartridge Press the printer s OK button to cancel the error and then prepare a new maintenance cartridge For details on the maintenance cartridge see Replacing Maintenance Cartridge 258 ...

Page 259: ...he scanning unit cover and make sure that shipping tape and protective material have been removed from the print head holder If the shipping tape or protective material is still there remove it and close the scanning unit cover In the case of the first printer setup click here select your printer name on the page and follow the instructions 259 ...

Page 260: ...formation on the printer refer to the following Paper Settings If the paper settings specified when printing differ from the paper information for the rear tray registered on the printer the following message appears on the printer s LCD Paper settings specified on the printer driver when printing Paper size A5 Media type Plain paper Paper information for the rear tray registered on the printer Pa...

Page 261: ...paper information registered on the printer refer to the following Paper Settings on the Printer Driver and the Printer Media Type Windows Paper Settings on the Printer Driver and the Printer Paper Size Windows Cancel Cancels printing copying Select this option when you want to change the paper settings specified when printing copying Change the paper settings and try printing copying again Note Y...

Page 262: ...l the error Contact your nearest Canon service center to request a repair as soon as possible You cannot replace the internal parts of the printer yourself Important Do not tilt the printer when moving it since the ink may leak out When transporting the printer for repair see Repairing Your Printer 262 ...

Page 263: ...and orientation on the platen Make sure the platen and the print head alignment sheet are not dirty Load A4 or Letter size plain paper in the rear tray Check the print head condition by printing the nozzle check pattern After carrying out the above actions perform automatic print head alignment again If the error is still not resolved press the printer s OK button to cancel the error and perform m...

Page 264: ...oad print head alignment sheet on platen Place the printed side down and align the mark in the upper left corner of the sheet with the alignment mark 2 Slowly close the document cover and press printer s Color button or Black button The printer starts scanning the print head alignment sheet and automatically adjusts the print head position 264 ...

Page 265: ...3252 Cause The maintenance cartridge is almost full What to Do The printer will not be able to print with a full maintenance cartridge Press the printer s OK button to clear the error message 265 ...

Page 266: ...4103 Cause Cannot perform printing with current print settings What to Do Press the printer s Stop button to cancel printing Change the print settings specified when printing and retry printing 266 ...

Page 267: ...in the printer again and turn it back on If this does not solve the problem contact your nearest Canon service center to request a repair Important Do not tilt the printer when moving it since the ink may leak out When transporting the printer for repairing it see Repairing Your Printer 267 ...

Page 268: ...in the printer again and turn it back on If this does not solve the problem contact your nearest Canon service center to request a repair Important Do not tilt the printer when moving it since the ink may leak out When transporting the printer for repairing it see Repairing Your Printer 268 ...

Page 269: ...impediment Important When clearing an impediment to print head holder motion be careful not to touch clear film A white belt B or tubes C If you soil or scratch this part by touching it with paper or your hand it could damage the printer Turn the printer back on If this does not solve the problem contact your nearest Canon service center to request a repair Important Do not tilt the printer when m...

Page 270: ...k is refilled because it runs out of ink perform ink flush From Windows Cleaning the Print Heads From macOS Cleaning the Print Heads From the operation panel of the printer How to Perform Ink Flush If this does not solve the problem contact your nearest Canon service center to request a repair Important Do not tilt the printer when moving it since the ink may leak out When transporting the printer...

Page 271: ...per Is Jammed Turn off the printer and unplug it Plug in the printer again and turn it back on If this does not solve the problem contact your nearest Canon service center to request a repair Important Do not tilt the printer when moving it since the ink may leak out When transporting the printer for repairing it see Repairing Your Printer 271 ...

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