Printing Problems
167A-06H
See Common Problems(P. 485) also.
Printing results are not satisfactory. Paper creases or curls.
When You Cannot Print Properly(P. 491)
You cannot print.
Check the Following.
●
Is the [ ] indicator lit or blinking? In this case, printing is in progress. Please wait for a while. If the
remaining data is not printed even after a while, select <Form Feed> or <Soft Reset> in the Reset menu.
●
Is
(
) lit? If it is not lit, press
(
) to set the machine to online.
●
Can you print by Status Print or Network Status Print? If you can print, the machine has no problem. Check
the configured network and computer settings.
Printing Reports and Lists(P. 525)
●
Can you print a Windows test page? If you can print a Windows test page, there is no problem with the
machine or the printer driver. Check the print settings of your application.
Printing a Test Page in Windows(P. 598)
If the problems persist, check the items that suit your operational environment.
Wired LAN connection
●
Have you selected the correct port?
Checking the Printer Port(P. 600)
If the correct port is selected, click [Configure Port] of the [Ports] tab to check that the setting specified for
[Printer Name or IP Address] matches that configured in the machine.
If there is no port to use or the IP address of the machine is changed, you need to generate a port. For more
information, see the description of the procedure for changing the standard TCP/IP port in the manuals for
the relevant drivers on the online manual website.
●
Is the computer communication restricted by firewalls? Use the operation panel to set <Address Filter> to
<Off>.
Restricting Communication by Using Firewalls(P. 257)
Address Filter(P. 386)
●
Disable security software and other resident software.
●
You need to change the print protocol to LPD and enable LPR Byte Counting. For more information, see
the description of the procedure for changing the standard TCP/IP port in the manuals for the relevant
drivers on the online manual website.
●
Reinstall the printer driver. For more information, see the manuals for the relevant drivers on the online
manual website.
●
Can you print from other computers on the network? If you also cannot print from other computers,
contact your local authorized Canon dealer or the Canon help line.
If you are using the SMB network
Troubleshooting
489
Summary of Contents for LBP312 SERIES
Page 1: ...LBP312x User s Guide USRMA 1622 00 2017 01 en Copyright CANON INC 2016 ...
Page 51: ...LINKS Paper P 558 Basic Operations 45 ...
Page 58: ...4 on 1 Postcard Insert the postcard with the upper end toward the machine Basic Operations 52 ...
Page 78: ...Printing a Document 72 ...
Page 93: ...LINKS Basic Printing Operations P 73 Printing a Document 87 ...
Page 97: ...LINKS Basic Printing Operations P 73 Enlarging or Reducing P 82 Printing a Document 91 ...
Page 106: ...LINKS Basic Printing Operations P 73 Printing a Document 100 ...
Page 158: ...LINKS Printing without Opening a File Direct Print P 142 Printing a Document 152 ...
Page 188: ...LINKS Connecting to a Network P 179 Network 182 ...
Page 240: ...LINKS Entering Sleep Mode P 63 Network 234 ...
Page 280: ...Printing a Document Stored in the Machine Stored Job Print P 133 Security 274 ...
Page 286: ... Functions of the Keys Operation Panel P 24 Security 280 ...
Page 324: ...Using TLS for Encrypted Communications P 287 Configuring IPSec Settings P 291 Security 318 ...
Page 334: ...Using Remote UI 328 ...
Page 347: ...LINKS Remote UI Screens P 329 Using Remote UI 341 ...
Page 350: ...LINKS Remote UI Screens P 329 Using Remote UI 344 ...
Page 374: ...Paper Source 167A 05E See Select Feeder Menu P 450 Setting Menu List 368 ...
Page 465: ...Troubleshooting 459 ...
Page 550: ...Third Party Software 167A 07F Appendix 544 ...
Page 559: ...For more information about this function see Collating Printouts by Page P 86 Appendix 553 ...
Page 611: ...Scalable Fonts PCL Appendix 605 ...
Page 612: ...Appendix 606 ...
Page 613: ...Appendix 607 ...
Page 614: ...OCR Code Scalable Fonts PCL Bitmapped Fonts PCL Appendix 608 ...
Page 637: ... 17 MD4 RSA Data Security Inc MD4 Message Digest Algorithm ...
Page 651: ... 31 Department s Table of Denial Orders ...
Page 667: ... 47 signature of Ty Coon 1 April 1990 Ty Coon President of Vice That s all there is to it ...
Page 688: ...Search Enter keyword s here 1 ...
Page 691: ...Procedure Necessary Steps Reference Page Start the MEAP applications from SMS 2 ...
Page 701: ...12 ...
Page 707: ...3 Click Delivered Update 4 Click Apply Firmware 5 Confirm the firmware to apply click Yes 5 ...
Page 709: ...3 Click Delivered Update 4 Click Delete Firmware 7 ...
Page 728: ...Search Enter keyword s here 1 ...
Page 749: ...Starting MEAP Applications Stopping MEAP Applications Starting Stopping MEAP Applications 10 ...
Page 757: ...4 Click License Management 18 ...
Page 760: ...4 Click License Management 21 ...
Page 761: ...5 Click Disable 6 Click Yes The license file is disabled 22 ...
Page 763: ...4 Click License Management 24 ...
Page 766: ...4 Click License Management 27 ...
Page 767: ...5 Click Delete 6 Click Yes The license file is deleted 28 ...
Page 768: ...29 ...
Page 770: ...4 Click Authentication Information Settings 31 ...
Page 772: ...IMPORTANT When cancelling authentication information Click Delete 33 ...
Page 777: ...5 ...
Page 786: ...14 ...
Page 789: ...17 ...
Page 795: ...4 Click Yes The setting information of the application is deleted 23 ...