Identifying and Isolating Problems
8-4
T
ro
u
b
lesho
ot
ing
8
<IEEE802.1X Error
S
et the correct certificate information.> or
<IEEE802.1X error.
S
et the correct Cert. info.> i
s
di
s
played.
Cause
The correct client authentication information (the key pair and certificate, user
name and password, and the CA certificate) is not set.
Remedy
Check for incorrect settings in the authentication method and authentication
information (the key pair and certificate, user name and password, and the CA
certificate). (See “IEEE802.1X Authentication Settings,” on p. 2-9.)
<IEEE802.1X Error Chan
g
e the pa
ss
word.> or
<IEEE802.1X error. Chan
g
e the pa
ss
word.> i
s
di
s
played.
Cause
The password has expired.
Remedy
Set a new password. (See “Selecting the IEEE802.1X Authentication Method,”
on p. 2-10.)
<IEEE802.1X Error Check authentication
s
ettin
gs
.> or
<IEEE802.1X error. Check authentication
s
ettin
gs
.> i
s
di
s
played.
Cause
The specified authentication method of the machine does not match the
authentication method of the RADIUS server.
Remedy
Make sure that the correct authentication method is specified on the machine. If
the information set on the machine is inconsistent with that of the RADIUS
server, specify the correct authentication method. (See “Selecting the
IEEE802.1X Authentication Method,” on p. 2-10.)
<IEEE802.1X Error The Certificate ha
s
expired.> or
<IEEE802.1X error. The Certificate ha
s
expired.> i
s
di
s
played.
Cause
The server certificate sent from the RADIUS server has expired.
Remedy
Check the expiration date of the server certificate on the RADIUS server.
<IEEE802.1X Error The Certificate i
s
incorrect.> or
<IEEE802.1X error. The Cert. i
s
incorrect.> i
s
di
s
played.
Cause
An error occurred when verifying the server certificate sent from the RADIUS
server using the CA certificate.
Remedy
Check for any errors in the server certificate on the RADIUS server, as well as
the CA certificate registered on the machine. (See “Checking/Deleting a CA
Certificate,” on p. 3-31.)
