Canon imagePROGRAF iPF6400 Basic Manual Download | Manualshive

Page: 90 / 142

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Troubleshooting

Troubleshooting

Problems Regarding Paper

Problems Regarding Paper

Clearing Jammed Paper (Paper Feed Slot) .........................................................................................................

90

Clearing Jammed Roll Paper ......................................................................................................................................

91

Clearing a Jammed Sheet, Fed Manually ..............................................................................................................

94

Roll paper cannot be inserted into the paper feed slot .................................................................................

97

Cannot load sheets ........................................................................................................................................................

97

Paper is not cut neatly .................................................................................................................................................

97

Paper is not cut ...............................................................................................................................................................

97

Depression on the leading edge is left ..................................................................................................................

98

Margins are wide .............................................................................................................................................................

98

Clearing Jammed Paper (Paper Feed Slot)

Clearing Jammed Paper (Paper Feed Slot)

Follow these steps to clear jams deep in the Paper Feed Slot

→P.90

or to remove any scraps left in the slot

when you are clearing jams

→P.90

.

Clear any jammed paper deep in the Paper Feed Slot

If paper is jammed deep in the Paper Feed Slot, remove the Roll Feed Unit and clear the paper jam as follows.

1

Turn the printer off before removing the Roll Feed Unit from the printer. (See "Removing the Roll Feed
Unit.")

→User's Guide

2

Remove the jammed paper from the Paper Feed
Slot.

3

Attach the Roll Feed Unit to the printer. (See "Installing the Roll Feed Unit.")

→User's Guide

Remove scraps left in the Paper Feed Slot

Follow these steps to remove any scraps left in the Paper Feed Slot after you clear jammed sheets or roll paper.

1

Press the

Load

button.

2

Press

▲

or

▼

to select

Manual Paper

, and then press the

OK

button.

A menu for selection of the type of paper is displayed.

3

Select

POP Board

and press the

OK

button.

Instructions for feeding

POP Board

are now displayed on the Control Panel, but follow this procedure to

remove the jammed paper.

4

Open the Top Cover.

Clearing Jammed Paper (Paper Feed Slot)

iPF6400

Basic Guide

Troubleshooting

Problems Regarding Paper

90

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Summary of Contents for imagePROGRAF iPF6400

Page 1: ...head 85 Adjusting the feed amount 87 Troubleshooting Problems Regarding Paper 90 Printing does not start 99 The printer stops during a print job 100 Problems with the printing quality 101 Cannot print...

Page 2: ...e power cable from the outlet as soon as possible to prevent fire and electrical shocks Do not install the printer near sources of strong electromagnetic fields whether equipment that generates such f...

Page 3: ...y cause personal injuries Pacemakers Warning This printer generates a low level magnetic field Anyone wearing a pacemaker who experiences discomfort while work ing around the printer should leave the...

Page 4: ...C Regulations U S A Canon Large Format Printer iPF6400 This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 This device may not cause harmful inter...

Page 5: ...duct names in this manual are trademarks or registered trademarks of their respective owners Copyright Unauthorized reproduction of this user manual in whole or part is prohibited Legal Notice It is i...

Page 6: ...es and specifications of the available media on the printer Setup Guide Basic Guide User s Guide Paper Reference Guide Viewing the Electronic manuals Viewing the Electronic manuals Install the Electro...

Page 7: ...errors Note Indicates helpful reference information and supplemental information on particular topics Button names and user interface elements Key and button names on the control panel and user interf...

Page 8: ...ns because of subsequent updates May we request The information in this user manual is subject to change without notice We strive to ensure accuracy of information in this user manual but if you notic...

Page 9: ...table or other flat surface so that it does not roll or fall Rolls are heavy and dropping a roll may cause injury Important When handling the roll be careful not to soil the printing surface This may...

Page 10: ...h Paper Core Attachment a with the triangular part c of the Roll Holder as shown and insert the 3 Inch Pa per Core Attachment into the Roll Holder Use the Holder Stopper for 3 inch paper cores Borderl...

Page 11: ...it firmly in until the flange a of the Holder Stopper touches the roll Attach the appropriate Holder Stopper for the size of the paper core Loading Rolls in the Printer Loading Rolls in the Printer Fo...

Page 12: ...th sides of the Roll Holder Slot At this time load the shaft so that the color of the Roll Holder shaft c matches the color of the guide groove Caution Do not release the flanges until you load the ho...

Page 13: ...ce paper feeding starts you will need to do the following based on the ManageRemainRoll setting and the barcode printed on rolls See Keeping Track of the Amount of Roll Paper Left User s Guide ManageR...

Page 14: ...n advanced do not pull the paper out by force This will prevent further feeding and the printer will be unable to keep track of the amount of roll paper left If you accidentally pull out paper follow...

Page 15: ...he amount of roll paper left See Keeping Track of the Amount of Roll Paper Left User s Guide 5 Open the Roll Feed Unit Cover 6 Using both hands rotate the Roll Holder toward the back to rewind the rol...

Page 16: ...ee Removing Rolls From the Roll Holder User s Guide 8 Close the Roll Feed Unit Cover Note To load new paper in the printer at this point see Loading Rolls in the Printer P 11 Removing the Roll from th...

Page 17: ...ed Loading Heavyweight Sheets in the Front Paper Feed Slot P 20 If no print job was received 1 Press the Load button 2 Press or to select Manual Paper and then press the OK button Note If any paper ha...

Page 18: ...t Paper that is wrinkled or warped may jam If necessary straighten the paper and reload it Load the paper straight Loading paper askew will cause an error Note Store unused paper in the original packa...

Page 19: ...t to load rolls from the front of the printer load them from the back of the printer 4 Move the Width Guide a to match the size of pa per loaded Set the Width Guide against the edge of the paper to pr...

Page 20: ...cannot shift it sideways Load the paper straight Note Store unused paper in the original package away from high temperature humidity and direct sunlight 1 If the message Leave 70cm 28 space behind pri...

Page 21: ...sheet level relative to the paper feed slot Failure to do this may scratch the printing surface 4 As you look inside the Top Cover insert the lead ing edge of the sheet between the Platen and Pa per...

Page 22: ...ing the print job If no print job was received The printer now starts feeding the paper 6 After printing the printer will temporarily stop advancing the paper while the trailing edge is still in the r...

Page 23: ...ot P 23 Removing heavyweight sheets from the front paper feed slot P 24 Removing sheets from the top paper feed slot 1 On the Tab Selection screen of the Control Panel press or to select the Paper tab...

Page 24: ...displayed 3 Press or to select Eject Paper and then press the OK button 4 Press or to select Yes and then press the OK button As the printer ejects the paper the paper is stopped momentarily with the...

Page 25: ...8 Lift the four Front Tray Guides above the Ejection Guide store them toward the front and then press the OK button iPF6400 Removing Sheets Basic Guide Handling Paper Handling sheets 25...

Page 26: ...ber Ink Type Capacity Matte black PFI 206 MBK Pigment ink 300 ml 10 2 fl oz Black PFI 206 BK Cyan PFI 206 C Magenta PFI 206 M Yellow PFI 206 Y Photo cyan PFI 206 PC Photo magenta PFI 206 PM Red PFI 20...

Page 27: ...ou use older ink tanks Do not leave the printer without ink tanks installed for extended periods a month or more Residual ink may become clogged inside the printer and affect printing quality Confirm...

Page 28: ...on The Ink Menu is displayed 3 Press or to select Rep Ink Tank and then press the OK button A message on the Display Screen requests you to open the Ink Tank Cover Remove the Ink Tank at this point Re...

Page 29: ...and remove it Press the OK button Important If there is still ink in the Ink Tank you removed store it with the ink holes a facing up Otherwise ink may leak and cause stains Put the Ink Tank in a plas...

Page 30: ...alling an ink tank do not remove and shake it Doing so may cause the ink to leak out If you do not agitate the Ink Tank the ink may settle which may affect printing quality 2 Open the pouch and remove...

Page 31: ...tation is incorrect If the Ink Tank does not fit in the holder do not force it in Make sure that the color of the Ink Tank Lock Lever matches the color of the Ink Tank and check the orientation of the...

Page 32: ...ank Lock Lever come out of place If this happens open the Ink Tank Lock Lever to return it to the proper position 5 Make sure the Ink Lamp is lit in red Note If the Ink Lamp is not lit reinstall the t...

Page 33: ...cates Open top cover and replace the left printhead Replace the Printhead on the left side If the Display Screen indicates Open top cover and replace the right printhead Replace the Printhead on the r...

Page 34: ...Maintenance cartridge 1 Remove any paper that has been advanced by selecting Eject Paper in the Control Panel menu When using a roll rewind it See Removing the Roll from the Printer P 14 When using s...

Page 35: ...the Display Screen regarding Printhead replacement 2 If the Printhead Fixer Cover or Printhead Fixer Lev er is dirty use a damp cloth that you have wrung out completely to wipe it clean iPF6400 Repla...

Page 36: ...m Never touch the metal contacts of the Carriage This may damage the printer 3 Pull the Printhead Fixer Lever forward all the way to open it completely 4 Pull up the Printhead Fixer Cover to open it c...

Page 37: ...ps a remove it from the pouch Important When handling the Printhead always hold it by the grips a Never touch the nozzles b or metal contacts c This may damage the Printhead and affect printing qualit...

Page 38: ...f ink accidentally spills wipe off the ink with a dry cloth If you need to put a Printhead somewhere temporarily before installation do not keep the nozzles and metal contacts facing down If the nozzl...

Page 39: ...itial adjustmt of Head Posi Adj from the Control Panel menu See Adjustment When Installing the Printhead User s Guide 12 Follow the instructions on the Display Screen to advance the paper After the pa...

Page 40: ...e Cartridge out of the reach of children If ink is accidentally ingested contact a physician immediately Important Do not remove the Maintenance Cartridge except to replace it Ink may leak out To prev...

Page 41: ...when ink is being absorbed Ink may leak out Access the menu for Maintenance Cartridge replacement 1 On the Tab Selection screen of the Control Panel press or to select the Settings Adj tab Note If th...

Page 42: ...and packaging materi al Holding the handles a on both sides pull out the cartridge Important Never touch the metal contacts a Doing so may damage the Maintenance Cartridge 2 Remove the Ejection Guide...

Page 43: ...aintenance Cartridge or store it at an angle ink may leak and cause stains The remaining Maintenance Cartridge capacity is recorded on each printer Do not install a used Maintenance Cartridge in anoth...

Page 44: ...mental programs Canon supports recycling of used mainte nance cartridges Follow the instructions provided with the new Maintenance Cartridge that describe how to process the used Maintenance Cartridge...

Page 45: ...9 Press the OK button The Maintenance Cartridge is now initialized iPF6400 Replacing the Maintenance Cartridge Basic Guide Consumables and Maintenance Maintenance Cartridge 45...

Page 46: ...Important If the Platen inside the Top Cover becomes dirty it may soil the underside of paper We recommend cleaning the Plat en after borderless printing or printing on small paper If the Ejection Gu...

Page 47: ...om pletely wipe inside the Top Cover to clean it Wipe away any ink residue on the Platen a as a whole on the Paper Retainer b Borderless Printing Ink Grooves c and blue Switch d Warning Never use flam...

Page 48: ...aning modes Head Cleaning A or Head Cleaning B depending on the problem to resolve Head Cleaning A Use this mode if printing is faint or contains foreign substances This method of cleaning consumes th...

Page 49: ...Control Panel press or to select the Settings Adj tab Note If the Tab Selection screen is not displayed press the Menu button 2 Press the OK button The Set Adj Menu is displayed 3 Press or to select M...

Page 50: ...s or printheads as well as other operations See How to View Instructions with Navigate User s Guide e Arrow buttons button Press this button on the Tab Selection screen to move to another tab In menu...

Page 51: ...See Loading Rolls in the Printer P 11 See Loading Sheets in the Feed Slot P 17 l Cut Sheet lamp green Lit when Tray or Front Paper Feed Slot is selected as the paper source m Roll Media lamp green Li...

Page 52: ...al values P 53 Executing menu commands P 54 Accessing menus Printer menus are grouped by function Menus are displayed with the upper line selected You can use the buttons on the Control Panel to acces...

Page 53: ...r level menu Note If a confirmation message is displayed regarding the setting you entered press the OK button The setting is applied and the printer is now in Standby Specifying numerical values Foll...

Page 54: ...you entered press the OK button The setting is applied and the printer is now in Standby Executing menu commands Menu commands can be executed as follows 1 Press or to select the action to execute an...

Page 55: ...cond Level Third Level Fourth Level Fifth Level Load Paper Roll Paper Manual Paper Eject Paper Chg Paper Type 1 Roll Paper The paper type is displayed here 1 Manual Paper Chg Paper Size Manual PaperSi...

Page 56: ...e Ink Menu First Level Rep Ink Tank Head Cleaning A Job Menu First Level Second Level Third Level Fourth Level Fifth Level Job Log Choose from information about the latest three print jobs Document Na...

Page 57: ...ing A Head Cleaning B Nozzle Check Replace P head Printhead L Printhead R Repl maint cart Head Info Printhead L ProductName s n Days elapsed Count Mdot Printhead R ProductName s n Days elapsed Count M...

Page 58: ...n 10 min 15 min 20 min 30 min 40 min 50 min 60 min 210 min Shut Down Timer Off 5 min 10 min 30 min 1 hour 4 hours 8 hours 12 hours Buzzer Off On Contrast Adj 4 3 2 1 0 1 2 3 4 Date Time 8 Date yyyy mm...

Page 59: ...g Other Counter 1 Available after you have used Standard or Initial adjustmt in Head Posi Adj once 2 Available if Adj Priority is Automatic or Print Quality 3 Available if Adj Priority is Automatic or...

Page 60: ...in this unit You can also load sheets manually d Roll Feed Unit Cover Open this cover to load rolls See Inside the Roll Feed Unit Cover P 63 e Control Panel Use this panel to operate the printer and c...

Page 61: ...port c Power Supply Connector Connect the power cord to this connector d Carrying Handles 5 When carrying the printer hold it by these handles under both sides Top Cover Inside Top Cover Inside a Carr...

Page 62: ...ring paper jams h Switch Set the switch to the side opposite if the edges of printed images are blurred Set the switch to the side before borderless printing See Setting the Blue Switch on the Platen...

Page 63: ...e rolls on the Roll Holder with this part c Roll Holder Slot Slide the Roll Holder into this slot Carriage Carriage a Printhead Fixer Cover Holds the Printhead in place Do not open this part except du...

Page 64: ...Tank Lock Lever A lever that locks the Ink Tank in place and protects it Lift and press down the lever when replacing an Ink Tank c Ink Lamp Red Indicates the state of the Ink Tank as follows when th...

Page 65: ...es the color and name on this label Vents Vents There are vents at three positions of the printer as shown on top 1 on the right 2 and on the bottom on the right 3 Important Do not block these vents A...

Page 66: ...the printer always have three or more people securely hold the Carrying Handles in the left and right sides of the base and keep the printer level Items to Prepare Setup Guide Used for reference when...

Page 67: ...ced Call for service is shown on the Display Screen and preparation is not possible If this message is displayed press the OK button and contact your Canon dealer for assistance Remove the Ink Tank 1...

Page 68: ...ss is finished Completed Turn Power Off is displayed Press the Power button and turn off the printer Pack the printer Refer to the Setup Guide for details on packing the printer and installing it afte...

Page 69: ...e Shaft Important Do not touch the Linear Scale a or Carriage Shaft b This may stain your hands and dam age the printer Note Here the Belt Stopper is the one that was removed and stored after initial...

Page 70: ...ns see the Setup Guide Assemble the stand optional 1 If you are using the optional Stand assemble the Stand by referring to the Printer Stand Setup Guide included with the Stand Caution The Stand must...

Page 71: ...in and other injuries When moving the printer firmly grasp the Carry ing Handles The printer may be unsteady if you hold it at other positions which poses a risk of in jury from dropping the printer 2...

Page 72: ...ection See Installing the Software Windows P 74 See Installing the Software Mac OS X P 76 Important When the printer is connected to a network via TCP IP the printer s IP address may be changed if you...

Page 73: ...9 Load the Roll Media in the printer See Loading Rolls in the Printer P 11 iPF6400 Reinstalling the Printer Basic Guide Printer Relocation Preparing to Transfer the Printer 73...

Page 74: ...ring printer driver installation following the instructions displayed If you accidentally connect the USB cable first the printer driver may not be installed correctly When the printer is connected to...

Page 75: ...ow and click Restart Software settings take effect after the computer re starts Next install the Electronic manuals 5 When the Install User Manual dialog box is displayed insert the provided User Manu...

Page 76: ...s Installing the software and electronic manuals Important When the printer is used over a network the printer s IP address may be changed if you reinstall the printer In this case be sure to reconfig...

Page 77: ...ork 6 Click Next and follow the instructions displayed to register the printer to set up and update the paper information Next install the Electronic manuals 7 Insert the provided User Manuals CD ROM...

Page 78: ...printed beforehand without the need to print them Change the layout orientation relative to the paper You can save paper by correcting the direction in which the document is arranged on the paper if...

Page 79: ...e menu item for printer settings to display the Print dialog box 2 Access the Main pane 3 Select the Print Preview check box 4 After you click Print the Canon imagePROGRAF Preview window will be displ...

Page 80: ...s you to con serve paper Note If the page would exceed the roll paper width after rotation you can use this function with Scale to fit Roll Paper Width to print rotated pages Configuring Settings in W...

Page 81: ...e Borderless Printing check box to dis play the Information dialog box 3 Click the width of the loaded roll in the Roll Paper Width list 4 Click OK to close the Information dialog box 5 Select Fit Pap...

Page 82: ...size 3 Select the Enlarged Reduced Printing check box 4 After you click Fit Roll Paper Width the Informa tion dialog box is displayed 5 Click the width of the loaded roll in the Roll Paper Width list...

Page 83: ...tion 4 Select the Enlarged Reduced Printing check box 5 Select Fit Paper Size Fit Roll Paper Width or Scaling Configuring Settings in Mac OS X 1 Access the Page Setup pane 2 Make sure the width of the...

Page 84: ...the sides of the frame by using the Layout Plug In that is installed at the same time as the Print Plug In for Photo shop Loss of gradation in dark areas can be reduced by performing black point comp...

Page 85: ...ustment to Straighten Lines and Colors User s Guide Note Because the results of adjustment vary depending on the type of paper used for adjustment use the same type of paper as you will use for printi...

Page 86: ...Adjust Printer and then press the OK button 5 Press or to select Head Posi Adj and then press the OK button 6 Press or to select Standard or Simple and then press the OK button A test pattern is prin...

Page 87: ...ngth are applied Automatic Print Quality or Print Length is selected depending on Print Priority as selected in the printer driver at the time of printing Note Either A High or B Standard Draft in the...

Page 88: ...ee Selecting a Feed Amount Adjustment Method P 87 If additional fine tuning is necessary after Auto GenuinePpr and Auto OtherPaper execute Adj Fine Feed See Fine Tuning the Paper Feed Amount User s Gu...

Page 89: ...then press the OK button A test pattern is printed for adjustment Adjustment is now finished if you have printed on a roll or a sheet of A2 size or larger 8 If you are printing on sheets smaller than...

Page 90: ...he Roll Feed Unit and clear the paper jam as follows 1 Turn the printer off before removing the Roll Feed Unit from the printer See Removing the Roll Feed Unit User s Guide 2 Remove the jammed paper f...

Page 91: ...the Display Screen of the Control Panel Remove the jammed paper as follows Important For instructions on removing scraps from the paper feed slot after clearing jammed roll paper see Clearing Jammed...

Page 92: ...Top Cover and move the Car riage to the side 2 Clear any jammed paper from inside the Top Cover After removing the paper make sure there are no other scraps of paper in the printer 3 Close the Top Co...

Page 93: ...ve the jammed paper from the Pa per Feed Slot After removing the paper make sure there are no other scraps of paper in the printer If paper is jammed deep in the Paper Feed Slot remove the roll feed u...

Page 94: ...med Sheet Fed Manually Clearing a Jammed Sheet Fed Manually If a sheet you have fed manually becomes jammed Paper jam is shown on the Display Screen of the Control Panel Remove the jammed paper as fol...

Page 95: ...e are no other scraps of paper in the printer 3 Close the Top Cover Important Do not move the Carriage over jammed paper This may damage the Printhead Do not touch the Linear Scale a or Carriage Shaft...

Page 96: ...difficult to perform operations from the front of the printer perform operations from the back of the printer If the paper is jammed by the Ejection Guide Remove the jammed paper from the Output Tray...

Page 97: ...the Control Panel menu and use scissors or a cutting tool to cut the roll after printing See Specifying the Cutting Method for Rolls User s Guide Cut Speed is not configured correctly in the Con trol...

Page 98: ...st important we recommend setting TrimEdge Reload to On or Automatic so that the paper edge is automatically cut before printing See Menu Structure P 55 Margins are wide Margins are wide Cause Correct...

Page 99: ...Pause Printing in the File menu to restart the print job In Mac OS X restart the print job as follows 1 Click Print Fax This is identified as Printer Setup Utility or Print Center in other versions of...

Page 100: ...ting on Rolls User s Guide The printer ejects blank unprinted paper The printer ejects blank unprinted paper Cause Corrective Action The leading edge of the roll paper was cut to straighten it The lea...

Page 101: ...Cleaning B from the Control Panel See Cleaning the Printhead P 48 Paper is jammed inside the Top Cover Follow the steps below to remove the jammed piece of paper inside the Top Cover 1 Open the Top C...

Page 102: ...printer driver set Near End Margin to 20mm When you have loaded paper the paper you have loaded does not match the type selected on the Control Panel Be sure to select the correct type of paper in th...

Page 103: ...laten See Cleaning Inside the Top Cover P 46 The Platen suction is too strong In the Control Panel menu reduce the level of VacuumStrngth See Adjusting the Vacuum Strength User s Guide BordlessOversiz...

Page 104: ...alue for all settings items 3 Execute color calibration See Color Calibration Using the Printer Sensor User s Guide Banding in different colors occurs Banding in different colors occurs Cause Correcti...

Page 105: ...driver See Giving Priority to Particular Graphic Elements and Colors for Printing User s Guide The Printhead is out of alignment Adjust the Printhead alignment See Automatic Adjustment to Straighten...

Page 106: ...eight See Troubleshooting Paper Abrasion and Blurry Images User s Guide The type of paper specified in the printer driver does not match the type loaded in the printer Load paper of the same type as y...

Page 107: ...Cleaning Brush a 4 Using the back of the Cleaning Brush move the first Switch to the side opposite iPF6400 Setting the Blue Switch on the Platen Basic Guide Troubleshooting Problems with the printing...

Page 108: ...SO A1 ISO A2 or 20 x24 6 Using the back of the Cleaning Brush move the Switch to the side opposite corresponding to the size of the paper for printing In this case note that you will move the switch i...

Page 109: ...n execute Adjust Length See Adjusting the Feed Amount User s Guide The type of paper specified in the printer driv er does not match the type loaded in the printer Load paper of the same type as you h...

Page 110: ...ess the Stop button and stop printing 2 Change the type of paper in the printer driver and try printing again Incorrect Printhead alignment value When printing fine lines or text at high precision on...

Page 111: ...inting on A1 594 mm or A2 420 mm rolls attach the included Spacer for Borderless Printing to the Roll Holder See Loading Rolls on the Roll Holder P 9 The paper selected for borderless printing at actu...

Page 112: ...print over a TCP IP network Cause Corrective Action The printer s IP address is not config ured correctly Make sure the printer s IP address is configured correctly See Configuring the IP Address Usi...

Page 113: ...Corrective Action The AppleTalk protocol is not en abled on the printer Activate AppleTalk on the printer See Configuring the Printer s AppleTalk Network Settings User s Guide The computer you are tr...

Page 114: ...tware CD ROM provided with the printer in the CD ROM drive 2 Start the printer driver installer included in the User Software CD ROM Open the OS X folder and double click iPF Driver Installer X 3 In t...

Page 115: ...imagePROGRAF Device Setup Utility to start the wizard 2 In the wizard window click Delete and then click Next 3 Follow the instructions on the screen to remove imagePROGRAF Device Setup Utility iPF64...

Page 116: ...ated automatically even if the printer is in Sleep mode Ink agitation takes about 30 seconds The ink is also agitated automatically under the following conditions Note that other operations are not po...

Page 117: ...using refill ink tanks you must cancel the ink level detection Printing with the ink level detection canceled may lead to printer damage and printing problems Canon Inc is not liable for any damage th...

Page 118: ...r to select Yes and then press the OK button 6 Check the message and press the button 7 Check the message and press the button 8 Press or to select Yes and then press the OK button Ink Level Detection...

Page 119: ...rmation is shown on the Display Screen After checking the message press the button 10 Press or to select Yes and then press the OK button Ink level detection is now released iPF6400 Ink Level Detectio...

Page 120: ...n for printer adjustment on several sheets but sheets of different types or sizes of paper were used When printing a test pattern for adjustment use sheets of the same size and type of paper in the re...

Page 121: ...rinter and try printing again Replace the loaded paper with paper of a size that matches the size setting in the print er driver as follows 1 Press or to select Change Paper and then press the OK butt...

Page 122: ...e Action Paper has been loaded askew or warped paper has been loaded Press the OK button and reload the paper See Loading Rolls in the Printer P 11 See Loading Sheets in the Feed Slot P 17 If Not fini...

Page 123: ...print See Loading Rolls on the Roll Holder P 9 See Loading Rolls in the Printer P 11 Press or and select Stop Printing or press the Stop button to stop printing Roll printing is selected but manual pa...

Page 124: ...s not installed Press the Stop button and stop printing 1 Turn the printer off and install the Roll Feed Unit 2 Turn the printer on and resend the print job Manual printing is selected Manual printing...

Page 125: ...rting from the page on which the error occurred Paper loaded askew Paper loaded askew Cause Corrective Action Paper loaded crooked was detected when the paper was advanced Press the OK button and relo...

Page 126: ...g Finish printing remaining jobs is shown on the Display Screen press the OK button Printing will resume starting from the page on which the error occurred See Loading Rolls in the Printer P 11 There...

Page 127: ...aper compatible for borderless printing See Loading Rolls on the Roll Holder P 9 See Loading Rolls in the Printer P 11 The printer now starts printing the print job For information on types of paper c...

Page 128: ...s not placed securely in the Roll Hold er during loading Follow these steps to reload the roll 1 Press the OK button and remove the roll holder from the printer 2 Insert the roll firmly on the Roll Ho...

Page 129: ...ing ink indicator Press the OK button open the Ink Tank Cover and replace the Ink Tank for the color that is out of ink See Replacing Ink Tanks P 26 Remaining level of the ink cannot be correctly dete...

Page 130: ...ts color and direction Cause Corrective Action There is no Ink Tank of the indicated color in the printer Load the Ink Tank See Replacing Ink Tanks P 26 There is a problem with the Ink Tank Replace it...

Page 131: ...t print as specified Cannot print as specified Cause Corrective Action The loaded paper is too small When you have attempted to print a test print sheet or other printer status information Replace the...

Page 132: ...ast time have been reached Although a media type that color calibration can be executed on is loaded in the printer there is no record or performing color calibration on that media and the designated...

Page 133: ...orrective Action The Printhead nozzles are clogged Execute Adj Quality again as follows 1 Press the OK button to clear the error 2 Print a test pattern to check the nozzles See Checking for Nozzle Clo...

Page 134: ...the right side Switch the Printhead used once in the left side to the left side Wrong x printhead x is L R or not displayed Wrong x printhead x is L R or not displayed Cause Corrective Action An incom...

Page 135: ...L and Printhead R See Replacing the Printhead P 33 Execute printhead cleaning Execute printhead cleaning Cause Corrective Action The Printhead noz zles are clogged Follow these steps to clean the Pri...

Page 136: ...an continue to print but prepare a new Maintenance Cartridge to use when the message for replacement is displayed No Maintenance Cartridge capacity No Maintenance Cartridge capacity Cause Corrective A...

Page 137: ...rror xxxxxxxx xxxx x represents a letter or number Hardware error xxxxxxxx xxxx x represents a letter or number Cause Corrective Action The last portion of roll paper was used during a print job The p...

Page 138: ...Canon dealer for assistance Calibration There is a problem with the multi sensor Calibration There is a problem with the multi sensor Cause Corrective Action The performance of a sensor inside the pr...

Page 139: ...ber 137 Hardware error xxxxxxxx xxxx x represents a letter or number 137 Ink insufficient 129 Ink tank is empty 130 Insufficient paper for job 122 Maint cart The level is low 136 Maintenance cartridge...

Page 140: ...g ink tanks cannot be recognized 130 The paper is too small 121 The paper is too small 121 The roll is empty 123 This paper cannot be used 123 Unknown file 138 Wrong maintenance cartridge 136 Wrong pa...

Page 141: ...l detection 117 L Large Format Printing 82 M Maintenance Cartridge 3 40 136 Menu Operations 51 Menu Structure 55 N Navigate 50 NetWare network 112 P Paper Feed Slot 13 17 62 90 Power 2 50 61 71 Prepar...

Page 142: ...aza Lake Success NY 11042 U S A Canon Europe Ltd 3 The Square Stockley Park Uxbridge Middlesex UB11 1ET United Kingdom Canon China Co Ltd 15F Jinbao Building No 89 Jinbao Street Dongcheng District Bei...

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