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Chapter 6 Troubleshooting
103
Passports do not scan properly
Cause
The specified paper size is too small.
Solution
Specify a larger paper size (e.g., A4) for the [Paper Size] setting in the
Scan / Send Settings screen. (Refer to p. 86 of the
Cause
A feed error related to the thickness of the paper occurred.
Solution
Set [Resolution (dpi)] to 300 dpi or less in the Scan / Send Settings
screen. (Refer to p. 87 of the
Cause
The side of the passport with fewer pages is being inserted first.
Solution
When scanning a passport, place the passport so that the side with more
pages is fed into the scanner.
Hardware
Cannot turn on the power
Cause
The AC adapter is not connected properly or the power plug is not
inserted.
Solution
Check the connections of the AC adapter and power plug. If the
problem is not resolved after checking the connections, contact your
local authorized Canon dealer.
The scanner does not turn ON
when the power switch is
pressed.
Cause
A USB memory device in inserted in the scanner.
Solution
Remove the USB memory device, and restart the scanner.
An "invalid password" error
message appears even when
the correct password is entered.
Cause
The date and time settings on the computer and ScanFront 400 do not
match.
Solution
Match the date and time settings on the computer and ScanFront 400. If
there is a discrepancy of 2 minutes or more when the date and time
settings on the computer and ScanFront are converted to Greenwich
Mean Time, an "invalid password" error message will appear.
Summary of Contents for imageFORMULA ScanFront 400
Page 18: ...18 Chapter 1 Before Use ...
Page 50: ...50 Chapter 3 Handling ...
Page 78: ...78 Chapter 4 Operating Procedures ...
Page 96: ...96 Chapter 5 User Settings ...
Page 97: ...Chapter 6 Troubleshooting 1 Troubleshooting 98 ...
Page 104: ...104 Chapter 6 Troubleshooting ...
Page 107: ...Index 107 ...