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Tr
oubleshooting
If You Cannot Solve a Problem
If You Cannot Solve a Problem
If You Cannot Solve a Problem
This section describes the customer support services.
Customer Support (U.S.A.)
Customer Support (U.S.A.)
If you cannot solve the problem after having referred to the information in this chapter, contact Canon
Customer Care Center at 1-800-828-4040 Monday through Friday between the hours of 8:00 A.M. to 8:00 P.M.
EST. On-line support is also available 24 hours a day at the website http://www.canontechsupport.com.
Customer Support (Canada)
Customer Support (Canada)
Canon Canada Inc., off ers a full range of customer technical support options*:
* Support program specifi cs are subject to change without notice.”
For step-by-step troubleshooting, e-mail technical support, the latest driver or document downloads, and
answers to frequently asked questions, visit http://www.canon.ca/
Free live technical support 9 A.M. to 8 P.M. EST Monday through Friday (excluding holidays) for products still
under warranty 1-800-652-2666
For the location of the authorized service facility nearest you, visit http://www.canon.ca/ or 1-800-652-2666
If the problem cannot be corrected by using one of the above technical support options, repair options are
available at the time of your call to the live technical support number above or via the website at http://
www.canon.ca/
* Support program specifi cs are subject to change without notice.
Please have the following information ready when you contact Canon:
Product name (imageCLASS MF4370dn/imageCLASS MF4350d)
Serial number (on the label located inside top of the front cover)
Place of purchase
Nature of problem
Steps you have taken to solve the problem and the results
If the machine makes strange noises, emits smoke or odd odor, turn OFF the main power switch immediately, disconnect the power
cord, and contact Canon Customer Care Center. Do not attempt to disassemble or repair the machine yourself.
Attempting to repair the machine yourself may void the limited warranty.
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Summary of Contents for imageCLASS D480
Page 45: ...Before Using the Machine 1 18 ...
Page 61: ...Documents and Print Media 2 16 ...
Page 76: ...Copying 4 3 Overview of Copy Functions p 4 10 p 4 18 p 4 15 ...
Page 97: ...Copying 4 24 ...
Page 100: ...Fax 5 3 Overview of Fax Functions p 5 18 p 5 40 p 5 35 ...
Page 143: ...Fax 5 46 ...
Page 146: ...Printing 6 3 Overview of the Print Functions p 6 9 ...
Page 155: ...Printing 6 12 ...
Page 161: ...Scanning 7 6 ...
Page 171: ...Settings from a PC MF4370dn Only 9 6 ...
Page 179: ...10 8 Maintenance Cleaning the Machine ...
Page 199: ...10 28 Maintenance ...