Canon GX5050 Online Manual Download Page 390

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5200

Cause

Printer error has occurred.

What to Do

Turn off printer and unplug it.

Wait about 10 minutes and then plug in printer again and turn it back on.

Perform

Ink Flush

Cleaning the Print Heads (Windows)
Cleaning the Print Heads (macOS)
How to Perform Ink Flush (From the printer's operation panel)

If the error recurs after taking the above actions, contact your nearest Canon service center to request a
repair.

Important

• Do not tilt the printer when moving it since the ink may leak out.
• When transporting the printer for repairing it, see

Repairing Your Printer

390

Summary of Contents for GX5050

Page 1: ...GX5000 series Online Manual English...

Page 2: ...rprise 54 Wi Fi Connection Assistant Windows 58 Wi Fi Connection Assistant 59 Starting Up Wi Fi Connection Assistant 60 Diagnosing and Repairing Network Settings 61 Performing Changing Network Setting...

Page 3: ...ing Paper Feed Rollers 116 Cleaning Inside the Printer Bottom Plate Cleaning 118 Replacing Maintenance Cartridge 121 Checking Maintenance Cartridge Status on LCD 125 Overview 126 Safety 127 Safety Pre...

Page 4: ...ofile 173 Managing the Printer Power 175 Changing the Printer Operation Mode 177 Changing Settings from Operation Panel 179 Changing Settings from Operation Panel 180 Setting Items on Operation Panel...

Page 5: ...led Printing 228 Page Layout Printing 230 Duplex Printing 232 Setting Up Envelope Printing 235 Printing on Postcards 237 Overview of the Printer Driver 239 Canon IJ Printer Driver 240 Opening Printer...

Page 6: ...Cannot Print Scan from Smartphone Tablet 312 Printing Problems 316 Printer Does Not Print 317 Printer Does Not Pick Up or Feed the Paper No Paper Error 320 Printout Copy Results Are Unsatisfactory 323...

Page 7: ...er Is Jammed 354 Removing Jammed Paper inside Printer 358 Removing Jammed Paper from Rear Side 362 1000 368 1003 369 1070 370 1200 371 1401 372 1496 373 1723 374 1724 375 1725 376 1726 377 1727 378 Sh...

Page 8: ...Using Online Manual Operating Environment Symbols Used in This Document Touch enabled Device Users Windows Printing Online Manual Trademarks and Licenses Screenshots in This Manual 8...

Page 9: ...onal injury or property damage caused by incorrect operation of the equipment These must be observed for safe operation Important Instructions including important information that must be observed to...

Page 10: ...ws For touch actions you need to replace right click in this document with the action set on the operating system For example if the action is set to press and hold on your operating system replace ri...

Page 11: ...s Bluetooth is a trademark of Bluetooth SIG Inc U S A and licensed to Canon Inc Autodesk and AutoCAD are registered trademarks or trademarks of Autodesk Inc and or its subsidiaries and or affiliates i...

Page 12: ...ty whether by contract or otherwise or ii ownership of fifty percent 50 or more of the outstanding shares or iii beneficial ownership of such entity You or Your shall mean an individual or Legal Entit...

Page 13: ...t infringement then any patent licenses granted to You under this License for that Work shall terminate as of the date such litigation is filed 4 Redistribution You may reproduce and distribute copies...

Page 14: ...ity to use the Work including but not limited to damages for loss of goodwill work stoppage computer failure or malfunction or any and all other commercial damages or losses even if such Contributor h...

Page 15: ...OR CONSEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESS INTERRUPTION HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WH...

Page 16: ...or written permission THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS AS IS AND ANY EXPRESS OR IMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABI...

Page 17: ...sclaimer in the documentation and or other materials provided with the distribution Neither the name of Cisco Inc Beijing University of Posts and Telecommunications nor the names of their contributors...

Page 18: ...hat the following conditions are met 1 Redistributions of source code must retain the above copyright notice this list of conditions and the following disclaimer 2 Redistributions in binary form must...

Page 19: ...HER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE LEADTOOLS Copyright C 19...

Page 20: ...ERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM DAMAGES OR OTHER LIABILITY WHETHER IN AN ACTION OF CONTRA...

Page 21: ...fornia Berkeley Copyright c 1981 2000 The Regents of the University of California All rights reserved Redistribution and use in source and binary forms with or without modification are permitted provi...

Page 22: ...t in parts or full form without having to pay us royalty free usage o You may not pretend that you wrote this software If you use it or only parts of it in a program you must acknowledge somewhere in...

Page 23: ...orks thereof for any purpose and to authorize others to exercise some or all of the rights granted herein subject to the following conditions o Redistribution of source code must retain this license f...

Page 24: ...ct special incidental or consequential as a result of the reproduction modification distribution or other use of the TWAIN Toolkit JSON for Modern C Copyright c 2013 2017 Niels Lohmann Permission is h...

Page 25: ...ight c 2014 Kenneth MacKay All rights reserved Redistribution and use in source and binary forms with or without modification are permitted provided that the following conditions are met Redistributio...

Page 26: ...T STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE ISC License Copyright c 2013 2017 Fran...

Page 27: ...list of conditions and the following disclaimer Redistributions in binary form must reproduce the above copyright notice this list of conditions and the following disclaimer in the documentation and...

Page 28: ...t limitation the rights to use copy modify merge publish distribute sublicense and or sell copies of the Software and to permit persons to whom the Software is furnished to do so subject to the follow...

Page 29: ...lowing disclaimer Redistributions in binary form must reproduce the above copyright notice this list of conditions and the following disclaimer in the documentation or other materials provided with th...

Page 30: ...g information on the printer s network setting is printed out Some setting values are not displayed depending on the printer settings Item Num ber Item Description Setting 1 Product Information Produc...

Page 31: ...XXX XXX XXX XXX 3 2 14 Default Gateway Default gateway XXX XXX XXX XXX 3 2 15 TCP IPv6 TCP IPv6 Enable Disable 3 2 16 Link Local Address Link local address XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX 3 2...

Page 32: ...able 3 3 Wireless Direct Access Point Mode Operation mode for Wireless Direct Enable Disable 3 3 1 MAC Address MAC address XX XX XX XX XX XX 3 3 2 Connection Connection status Active Inactive 3 3 3 SS...

Page 33: ...ess Link local address XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX 4 9 Link Local Prefix Length Link local prefix length XXX 4 10 Stateless Address1 Stateless address 1 XXXX XXXX XXXX XXXX XXXX XXXX XXXX...

Page 34: ...t Device name for wireless direct 5 4 WSD Printing WSD printing setting Enable Disable 5 5 WSD Timeout Timeout 1 5 10 15 20 min 5 6 LPD Printing LPD printing setting Enable Disable 5 7 RAW Printing RA...

Page 35: ...finger print SHA 1 xxxxxxxx xxxxxxxx xxxxxxxx xxxxxxxx xxxxxxxx 5 21 Cert Fin gerprt SHA 256 Certificate finger print SHA 256 xxxxxxxx xxxxxxxx xxxxxxxx xxxxxxxx xxxxxxxx xxxxxxxx xxxxxxxx xxxxxxxx XX...

Page 36: ...imeout setting WSD 15 minutes Enab disab Bonjour Enable Service name Canon GX5000 series LPR setting Enable RAW protocol Enable LLMNR Enable DRX setting Wi Fi Enable DRX setting Wired LAN Enable XX re...

Page 37: ...m and XX represents last two digits of printer s MAC address The value is specified when the printer is turned on for the first time 2 The password is specified automatically when the printer is turne...

Page 38: ...onnect the printer to the Wireless Direct Restrictions Some printers support IEEE802 1X EAP WPA WPA2 Enterprise If you enable Wireless Direct while IEEE802 1X EAP WPA WPA2 Enterprise is enabled IEEE80...

Page 39: ...e Wi Fi function refer to the instruction manual for your smartphone tablet computer 2 Select DIRECT XXXX GX5000series X represents alphanumeric characters from list 2 on your smartphone tablet comput...

Page 40: ...menu screen appears 3 Select Device settings and press the OK button 3 4 Select LAN settings and press the OK button 4 5 Select Wireless Direct and press the OK button 5 6 Select a setting item 6 Pres...

Page 41: ...d press OK button Press the Setup button to change the type of characters to enter uppercase lowercase numbers One character can be erased by pressing the Back button 3 Confirm the input contents and...

Page 42: ...an unauthorized access we recommend you should select the setting to display the confirmation screen Note If you change the Wireless Direct setting of the printer also change the wireless router sett...

Page 43: ...check the following item For Windows Refer to Setup Guide to setup Enable Wi Fi Windows or wired LAN on the printer s operation panel and then configure the settings in the Network Settings screen of...

Page 44: ...For macOS Refer to Changing the Connection Mode in Setup Guide 44...

Page 45: ...f you connect a device connected to the Internet via a wireless router to the printer that is in the Wireless Direct the connection between the device and wireless router will be disabled In that case...

Page 46: ...anything is wrong with network connection Select either link below to download Wi Fi Connection Assistant Checking Printer Connection Status Using Wi Fi Connection Assistant Performing Changing Networ...

Page 47: ...Restrictions Notices when printing using web service Notice for Web Service Printing 47...

Page 48: ...rily disabled while the setting is changed Do not proceed to the next screen of this guide until setup is complete When connecting to Wi Fi outdoors do not connect to a 5 GHz network SSID The 5 GHz ba...

Page 49: ...ars disconnect a device that does not use the printer and then redo the settings Devices connected to the printer using Wireless Direct cannot communicate with each other Firmware updates for the prin...

Page 50: ...Network Connection Tips Windows macOS Detect Same Printer Name Switching Printer s Connection to Network or Terminal Devices Setting Up IEEE802 1X EAP WPA WPA2 Enterprise 50...

Page 51: ...OS The printer names appear with the MAC address added at the end or as the printer name specified by Bonjour Check identifiers such as the MAC address the printer name specified by Bonjour and the pr...

Page 52: ...check the following item For Windows Refer to Setup Guide to setup Enable Wi Fi Windows or wired LAN on the printer s operation panel and then configure the settings in the Network Settings screen of...

Page 53: ...For macOS Refer to Changing the Connection Mode in Setup Guide 53...

Page 54: ...switch access point Authenticator refer to the respective instruction manuals 3 Configure Remote UI 3 Remote UI is used to configure printer security settings See below for an overview of Remote UI Co...

Page 55: ...l be used for client authentication Normally select Verify authentication server certificates EAP TLS You must have a client authentication certificate registered Normally select Verify authentication...

Page 56: ...a wired LAN connect the LAN cable to the IEEE802 1X EAP switch If You Cannot Connect If you are unable to connect to the IEEE802 1X EAP switch Authenticator or access point please redo the settings f...

Page 57: ...4 If you see a message other than the above follow the instructions 4 57...

Page 58: ...tarting Up Wi Fi Connection Assistant Diagnosing and Repairing Network Settings Performing Changing Network Settings List of Models Which Does Not Support Diagnosis and Repair Function List of Models...

Page 59: ...Wi Fi Connection Assistant repairs the status of the printer and computer Not available for some models Important Depending on the printer you are using an administrator password is already specified...

Page 60: ...ect the Search charm and search for Wi Fi Connection Assistant In Windows 7 or Windows Vista click Start and select All Programs Canon Utilities Wi Fi Connection Assistant and then Wi Fi Connection As...

Page 61: ...ollow the procedure below 1 Start up Wi Fi Connection Assistant 1 2 Check the displayed message and select Yes 2 3 Select Diagnose and Repair on the displayed screen 3 Perform operations following the...

Page 62: ...Performing Changing Network Settings Canon Wi Fi Connection Assistant Screen Performing Network Settings 62...

Page 63: ...ter The icon below appears on the left if the printer cannot be used Appears when the printer requires setup or has not been configured Appears when the IP address is duplicated to another printer App...

Page 64: ...up Note If USB is selected from the pulldown menu on the toolbar is displayed E Location Displays the printer location if it is registered Nothing is displayed if the printer status is Requires Setup...

Page 65: ...e pulldown menu on the toolbar nothing is displayed The printer with Requires Setup displayed on Status is not displayed Assigning Printer Information J IPv6 On appears when an IPv6 address is assigne...

Page 66: ...printers Note This item has the same function as Update in the View menu C Stops detecting printers Note This item has the same function as Cancel in the View menu D Switches the printer list IPv4 IPv...

Page 67: ...Performing Network Settings Performing Changing Wired LAN Connection Ethernet Cable Settings Performing Changing Wi Fi Settings Assigning Printer Information 67...

Page 68: ...printer with Wired LAN displayed on Connection Method and Available displayed on Status to perform settings You can perform settings for a printer with Available not displayed on Status via USB connec...

Page 69: ...CP server functionality must be enabled on your router C Use next IP address Select this option if no DHCP server functionality is available in your setup where you use the printer or you want to use...

Page 70: ...e using C Use Manual Address Select this option if no DHCP server functionality is available in your setup where you use the printer or you want to use a fixed IP address Enter the IP address and IP a...

Page 71: ...t Printer Network Setup on the displayed screen 3 Detected printers are listed 4 Select printer to perform change settings from printer list 4 Select the printer with Wi Fi displayed on Connection Met...

Page 72: ...nnects the printer to wireless communication devices smartphone or tablet without a wireless router Note If Wi Fi is enabled on the computer and if you select a USB connected printer on step 4 you can...

Page 73: ...n Appears D Encryption Type Displays the encryption method used over the Wi Fi IPv4 settings Note The setting items below are available only when Infrastructure is selected for Network Type If Direct...

Page 74: ...d in a gray out status and you cannot perform any settings A Use IPv6 address Select when you use the printer with IPv6 environment B Use Stateless Address Select when you use an IP address assigned a...

Page 75: ...D Use DHCPv6 Select when you obtain an IP address using DHCPv6 Note This setting item is not available depending on the printer you are using 8 Click Set 8 75...

Page 76: ...ect Printer Network Setup on the displayed screen 3 Detected printers are listed 4 Select printer to assign location name and device name 4 Select the printer with Available displayed on Status 5 Sele...

Page 77: ...function of Wi Fi Connection Assistant G4000 series PRO 500 series PRO 1000 series MB2100 series MB2700 series MB5100 series MB5400 series iB4100 series PRO 520 PRO 540 PRO 540S PRO 560 PRO 560S PRO 2...

Page 78: ...eries TS8000 series TS9000 series TR8500 series TR7500 series TS9100 series TS8100 series TS6100 series TS5100 series TS3100 series E3100 series TS300 series E300 series TR8580 series TS9180 series TS...

Page 79: ...TR9530 series TS3300 series E3300 series 79...

Page 80: ...Handling Paper Ink Tanks etc Loading Paper Refilling Ink Tanks 80...

Page 81: ...Loading Paper Paper Sources Loading Photo Paper Plain Paper in Rear Tray Loading Plain Paper in Cassette Loading Envelopes in Rear Tray 81...

Page 82: ...5 Letter sized or Executive plain paper in the cassette Note When printing select the correct page size and media type If you select the wrong page size or media type the printer may feed paper from t...

Page 83: ...If paper is curled hold the curled corners and gently bend them in the opposite direction until the paper becomes completely flat For details on how to flatten curled paper see Check3 in Paper Is Smud...

Page 84: ...sure that the leading edge of the paper does not rise such as by holding the part that protrudes from the rear tray 3 Slide right paper guide C to open both paper guides 3 4 Load paper stack in portra...

Page 85: ...andscape orientation E can cause paper jams 5 Slide right paper guide to align with both sides of paper stack 5 Do not slide the paper guides too hard against the paper The paper may not be fed proper...

Page 86: ...of the loaded paper on the rear tray then press the 7 OK button Note The asterisk on the LCD indicates the current setting 8 Use the button to select the type of the loaded paper on the rear tray then...

Page 87: ...ent incorrect printing this printer has a function that detects whether the settings for the paper loaded on the rear tray matches the paper settings Before printing make print settings in accordance...

Page 88: ...paper jams If paper is curled hold the curled corners and gently bend them in the opposite direction until the paper becomes completely flat For details on how to flatten curled paper see Check3 in Pa...

Page 89: ...tion D Loading paper in landscape orientation E can cause paper jams Note Align the paper stack with the edge of the cassette as shown in the figure below If the paper stack is in contact with the pro...

Page 90: ...s into place 6 Slide right paper guide to align it with paper stack 6 Do not slide the paper guide too hard against the paper The paper may not be fed properly Note Do not load sheets of paper higher...

Page 91: ...r until it stops After inserting the cassette into the printer the paper information registration screen for the cassette appears on the LCD 8 Press the OK button 8 9 Use the button to select the size...

Page 92: ...has a function that detects whether the settings for the paper loaded in the cassette matches the paper settings Before printing make print settings in accordance with the paper settings When this fu...

Page 93: ...adhesive 1 Prepare envelopes 1 Press down on all four corners and edges of the envelopes to flatten them If the envelopes are curled hold the opposite corners and gently twist them in the opposite di...

Page 94: ...the envelope and load the envelope in portrait orientation with the address side facing up After loading envelopes on the rear tray the paper information registration screen for the rear tray appears...

Page 95: ...load limit mark D 6 Press the OK button 6 7 Use button to select size of loaded envelopes on rear tray and press OK button 7 Note The asterisk on the LCD indicates the current setting 8 Use button to...

Page 96: ...r the paper loaded on the rear tray matches the paper settings Before printing make print settings in accordance with the paper settings When this function is enabled an error message is displayed if...

Page 97: ...Refilling Ink Tanks Refilling Ink Tanks Checking Ink Level Ink Tips 97...

Page 98: ...it line A refill the ink tank Note If print results become faint or streaks appear despite sufficient ink levels see Maintenance Procedure For precautionary notes on handling ink bottles see Notes on...

Page 99: ...n cause trouble with the printer 3 Open the ink tank cover C of the ink tank to be refilled 3 D Yellow E Magenta F Cyan G Black 4 Open the tank cap H 4 Important Carefully open the tank cap of the ink...

Page 100: ...t J slowly stand the bottle upside down and push the bottle into the inlet The ink tank is refilled Support the bottle with your hand so that it does not fall Important Make sure that each color of in...

Page 101: ...tilting it Important Do not leave ink bottles in ink tanks Close the bottle cap of the ink bottle completely and store the ink bottle upright 8 Close the tank cap of the ink tank 8 Make sure the tank...

Page 102: ...ks take sufficient care to prevent ink from spattering onto surroundings Ink may stain clothes or other belongings permanently Washing may not remove ink stains Do not use ink bottles and ink containe...

Page 103: ...Note Color ink may be consumed even when printing a black and white document or when black and white printing is specified Every ink is also consumed in the standard cleaning and deep cleaning of the...

Page 104: ...ote If a remaining ink error occurs the error message appears on the LCD When Error Occurred To ensure you receive premium print quality and to help protect your print head a certain amount of ink rem...

Page 105: ...function The cleaning function helps the printer to suck air bubbles or ink itself from the nozzle and thus prevents print quality degradation or nozzle clogging Important The used ink is ejected int...

Page 106: ...If Printing Is Faint or Uneven Maintenance Procedure Printing the Nozzle Check Pattern Examining the Nozzle Check Pattern Cleaning the Print Head Deep Print Head Cleaning Aligning the Print Head 106...

Page 107: ...result Changing the Print Quality and Correcting Image Data When the Print Results Are Blurred or Uneven Step1 Print the nozzle check pattern From the printer Printing the Nozzle Check Pattern From th...

Page 108: ...k flush Ink flush consumes a great amount of ink Frequent ink flush can rapidly consume ink so perform ink flush only when necessary Important If ink flush is performed when the remaining ink level is...

Page 109: ...Adjusting Print Head Position 109...

Page 110: ...ter sized plain paper 1 Check that printer is turned on 1 2 Load a sheet of A4 or Letter sized plain paper in the cassette 2 Loading Plain Paper in Cassette 3 Press the Setup button use the button to...

Page 111: ...al streaks in the pattern B If there are missing lines in the pattern A C Good D Bad lines are missing If there are horizontal streaks in the pattern B E Good F Bad horizontal streaks are present If a...

Page 112: ...free space in the maintenance cartridge a message is displayed and the cleaning cannot be performed 1 Check that printer is turned on 1 2 Press the Setup button use the button to select Maintenance a...

Page 113: ...e space in the maintenance cartridge a message is displayed and the cleaning cannot be performed 1 Check that printer is turned on 1 2 Press the Setup button use the button to select Maintenance and p...

Page 114: ...ading Plain Paper in Cassette 3 Press the Setup button use the button to select Maintenance and press the OK 3 button LCD and Operation Panel 4 Use the button to select Head alignment and then press t...

Page 115: ...Cleaning Cleaning Exterior Surfaces Cleaning Paper Feed Rollers Cleaning Inside the Printer Bottom Plate Cleaning Cleaning Cassette Pads 115...

Page 116: ...e to use for cleaning and 5 press the OK button The paper feed rollers will rotate as they are cleaned without paper 6 Make sure paper feed rollers have stopped rotating and then load three sheets of...

Page 117: ...3 Turn on the power then clean the paper feed rollers again 3 If the problem is not resolved after cleaning contact your nearest Canon service center to request a repair 117...

Page 118: ...se a new piece of paper 1 Check that printer is turned on 1 2 Remove any paper from the rear tray 2 3 Fold a single sheet of A4 or Letter sized plain paper in half widthwise then unfold the 3 paper 4...

Page 119: ...er Check the folded parts of the ejected paper If they are smudged with ink perform Bottom Plate Cleaning again Note When performing Bottom Plate Cleaning again be sure to use a new piece of paper If...

Page 120: ...120...

Page 121: ...full an error message is displayed and the printer stops working until it is replaced with a new one Do not touch the terminal A or opening B of the maintenance cartridge Note When purchasing a new m...

Page 122: ...r place the removed maintenance cartridge on a desk or something Dirt on the bottom may adhere to it or the ink inside may be scattered Do not turn the removed maintenance cartridge upside down to pre...

Page 123: ...ay adhere to your hands 6 Insert the new maintenance cartridge straight until it stops 6 7 Attach the maintenance cover 7 Align the tab on the back of the maintenance cover with the hole on the printe...

Page 124: ...124...

Page 125: ...ion Panel 3 Check the maintenance cartridge status 3 A symbol appears in the area A if there is any information about the used space of the maintenance cartridge The maintenance cartridge is almost fu...

Page 126: ...rinter When Repairing Lending or Disposing of the Printer Keeping Print Quality High Main Components and Their Use Main Components Power Supply LCD and Operation Panel Entering Numbers Letters and Sym...

Page 127: ...Safety Safety Precautions Regulatory Information WEEE 127...

Page 128: ...ot place product close to the flammable solvents such as alcohol or thinner Do not open or modify the printer Use only the power cord cables that came with your printer Do not use these cables with ot...

Page 129: ...mpletely and place bottles in standing position If the ink bottles are laid down ink may leak When refilling ink tanks take sufficient care to prevent ink from spattering onto surroundings Ink may sta...

Page 130: ...the power outlet clear at all times so you can easily unplug the power cord if necessary Never remove the plug by pulling on the cord General Notices Do not tilt the printer stand it on end or turn i...

Page 131: ...relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Cons...

Page 132: ...Users in Australia 5150 5350MHz band is indoor use only In Australia use on channels 120 128 are prohibited in 5GHz Wireless LAN band Users in New Zealand 5150 5250MHz band is indoor use only 132...

Page 133: ...or your household waste disposal service or visit www canon europe com sustainability approach Only for European Union and EEA Norway Iceland and Liechtenstein These symbols indicate that this product...

Page 134: ...h rechtlichen Entsorgungstr ger eine autorisierte Stelle f r die Entsorgung von Elektro und Elektronik Altger ten oder Ihr rtliches Entsorgungsunternehmen oder besuchen Sie www canon europe com weee o...

Page 135: ...an natuurlijke hulpbronnen Voor verdere informatie over recycling van dit product kunt u contact opnemen met uw plaatselijke gemeente afvaldienst offici le dienst voor klein chemisch afval of afvalsto...

Page 136: ...ntribuir a la utilitzaci efectiva dels recursos naturals Els usuaris tenen dret a retornar les bateries o els acumuladors usats sense cap c rrec El preu de venda de les bateries i els acumuladors incl...

Page 137: ...uado deste tipo de res duos pode ter um impacto negativo no ambiente e na sa de humana devido a subst ncias potencialmente perigosas que est o associadas com equipamentos do tipo EEE A sua coopera o n...

Page 138: ...eller nasjonal lov som har implementert disse direktivene Hvis et kjemisk symbol vises under symbolet vist ovenfor i samsvar med batteridirektivet indikerer dette at et tungmetall Hg kvikks lv Cd kadm...

Page 139: ...eys kunnan j tehuoltoviranomaisiin tai k ytt m si j tehuoltoyhti n tai k y osoitteessa www canon europe com weee tai www canon europe com battery Endast f r Europeiska unionen och EES Norge Island och...

Page 140: ...gaiban Ezek a szimb lumok azt jelzik hogy a term k hullad kkezel se a h ztart si hullad kt l k l nv lasztva az elektromos s elektronikus berendez sek hullad kair l WEEE sz l 2012 19 EU ir nyelvnek s a...

Page 141: ...raszamy na stron www canon europe com weee lub www canon europe com battery Plat len pre t ty Eur pskej nie a EHP N rsko Island a Lichten tajnsko Tieto symboly ozna uj e pod a Smernice o odpade z elek...

Page 142: ...e k itlejaga Lisateavet leitate ka Interneti lehek ljelt www canon europe com weee v i www canon europe com battery Tikai Eiropas Savien bai un EEZ Norv ijai Islandei un Lihten teinai ie simboli nor d...

Page 143: ...loma apsilankyti interneto svetain je www canon europe com weee arba www canon europe com battery Samo za Evropsko unijo in EGP Norve ka Islandija in Lihten tajn Ti simboli pomenijo da tega izdelka sk...

Page 144: ...la baterii Acest produs trebuie nm nat punctului de colectare adecvat ex printr un schimb autorizat unu la unu atunci c nd cump ra i un produs nou similar sau la un loc de colectare autorizat pentru r...

Page 145: ...je o recikliranju ovog proizvoda zatra ite od svog lokalnog gradskog ureda slu be za zbrinjavanje otpada odobrenog programa ili komunalne slu be za uklanjanje otpada ili pak na stranicama www canon eu...

Page 146: ...ing Precautions Canceling Print Jobs Legal Restrictions on Printing Printer Handling Precautions Transporting Your Printer When Repairing Lending or Disposing of the Printer Keeping Print Quality High...

Page 147: ...it Postage stamps canceled or uncanceled Identification badges or insignia Selective service or draft papers Checks or drafts issued by governmental agencies Motor vehicle licenses and certificates of...

Page 148: ...place any object on the top cover Do not place any object on the top cover It will fall into the rear tray when the top cover is opened and cause the printer to malfunction Also place the printer whe...

Page 149: ...k the printer in a sturdy box so that it is placed with its bottom facing down using sufficient protective material to ensure safe transport Do not tilt the printer Ink may leak When a shipping agent...

Page 150: ...ter and from the printer then unplug the power 7 cord from the printer 8 Use adhesive tape to secure all the covers on the printer to keep them from opening during 8 transportation Then pack the print...

Page 151: ...151...

Page 152: ...ay be stored in the printer When sending the printer for repair lending or transferring the printer to another person or disposing of the printer please be sure to follow the steps below in order to d...

Page 153: ...press the ON button to turn off the power the printer caps the print head nozzles automatically to prevent from drying If you unplug the power cord from the wall outlet before the ON lamp is turned o...

Page 154: ...Main Components and Their Use Main Components Power Supply LCD and Operation Panel Entering Numbers Letters and Symbols 154...

Page 155: ...Main Components Front View Rear View Inside View Operation Panel 155...

Page 156: ...aper in Rear Tray Loading Envelopes in Rear Tray D Paper Guides Align with both sides of the paper stack E Paper Guides Align with right left front sides of the paper stack F Cassette Load A4 B5 A5 Le...

Page 157: ...Rear Cover Detach when removing jammed paper E Transport Unit Open when removing jammed paper F Maintenance Cover Remove when replacing the maintenance cartridge G Maintenance Cartridge Absorbs ink us...

Page 158: ...and yellow are on the right If any ink levels are low refill the low tanks Refilling Ink Tanks E Upper Limit Line Indicates the maximum capacity of the ink F Single Dot Indicates the amount of ink req...

Page 159: ...Repairing Your Printer I Print Head Holder The print head is pre installed 159...

Page 160: ...tton Finalizes your selection of items Also used to resolve errors G and buttons Used to select a setting item These buttons are also used for entering characters H Back button Returns the LCD to the...

Page 161: ...Power Supply Checking that Power Is On Turning the Printer On and Off Checking the Power Plug Power Cord Unplugging the Printer 161...

Page 162: ...off if the ON lamp is lit the printer is on Note It may take a while for the printer to start printing immediately after you turn on the printer The LCD will turn off if the printer is not operated f...

Page 163: ...ge is displayed on the LCD see When Error Occurred You can set the printer to automatically turn on when a print operation is performed from a computer connected by USB cable or via network This featu...

Page 164: ...g off the printer be sure to confirm that the ON lamp is off Note You can set the printer to automatically turn off when no operations are performed or no print jobs are sent to the printer for a cert...

Page 165: ...cord is hot The power plug power cord is rusty The power plug power cord is bent The power plug power cord is worn The power plug power cord is split Caution If you find anything unusual with the pow...

Page 166: ...ON lamp is off Unplugging the power cord while the ON lamp is lit or flashing may cause drying or clogging of the print head and print quality may be reduced 1 Press the ON button to turn the printer...

Page 167: ...n appears on the standby screen it indicates that Wi Fi is enabled and the printer is connected to the wireless router Depending on the signal state the icon will change Signal strength 81 or more You...

Page 168: ...Note When Wi Fi wired LAN or both are disabled the icon icon or both are not displayed 168...

Page 169: ...meric 1234567890 SP Symbols _ SP SP Indicates a space Note Only the input modes or characters available for input appear in their respective screens Entering Numbers Letters and Symbols Use the button...

Page 170: ...Changing Settings Changing Printer Settings from Your Computer Windows Changing Printer Settings from Your Computer macOS Changing Settings from Operation Panel 170...

Page 171: ...Changing Printer Settings from Your Computer Windows Changing the Print Options Registering a Frequently Used Printing Profile Managing the Printer Power Changing the Printer Operation Mode 171...

Page 172: ...e image data is cut off the paper source during printing differs from the driver settings or printing fails 1 Open the printer driver setup window 1 2 Click Print Options on the Page Setup tab 2 The P...

Page 173: ...sed Settings on the Quick Setup tab select the printing profile to be used and if necessary change the settings after Additional Features You can also register necessary items on the Main and Page Set...

Page 174: ...ings Registered print settings cannot be saved and preserved If a profile is deleted register the print settings again Deleting Unnecessary Printing Profile 1 Select the printing profile to be deleted...

Page 175: ...specified period of time 1 Open the Canon IJ Printer Assistant Tool 1 2 Check that the printer is on and then click Auto Power 2 The Auto Power Settings dialog box will open Note If the printer is of...

Page 176: ...disable this function select Disable from the list according to the same procedure Note When the printer is turned off the Canon IJ Status Monitor message varies depending on the Auto Power On settin...

Page 177: ...omputer is disabled an error message may appear because the computer cannot collect the printer status If this happens click OK to display the most recent settings specified on your computer 3 Configu...

Page 178: ...ecessary switch between various modes of printer operation 4 Apply the settings 4 Click OK and when the confirmation message appears click OK The printer operates with the modified settings hereafter...

Page 179: ...l Setting Items on Operation Panel Print settings LAN settings Other dev settings Language selection Firmware update Admin pwd settings Reset setting Feed settings Ink level monitor ECO settings Quiet...

Page 180: ...etup button 2 The Setup menu screen is displayed 3 Select Device settings and then press the OK button 3 The Device settings screen is displayed 4 Select a setting item to adjust and then press the OK...

Page 181: ...ems Items for Printer Other dev settings Language selection ECO settings Quiet setting Items for Paper Printing Print settings Feed settings Items for Maintenance Management LAN settings Firmware upda...

Page 182: ...t right margins are not aligned You can adjust the left right margins in increments of 0 004 in 0 1 mm between 0 12 in 3 mm and 0 12 in 3 mm centered on the horizontal center of the paper Important Wh...

Page 183: ...on screen instructions of the connecting device for the setup procedure Manual connect Select when you perform settings for Wi Fi manually using the operation panel of the printer WPS Push button Sel...

Page 184: ...anual setup For details on each setting item Manual setup Wired LAN Enab dis wired LAN Enables or disables wired LAN Manual setup For details on each setting item Manual setup Print LAN details You ca...

Page 185: ...allows you to receive the WSD printing data faster Timeout setting Specifies the timeout length Bonjour settings Setting items when you use Bonjour Enab disab Bonjour Selecting Enable allows you to u...

Page 186: ...duced by discontinuous reception Note Depending on the router used discontinuous reception may not be activated even though Enable is selected Discontinuous reception is enabled only while the printer...

Page 187: ...ght saving time summer time Time zone Specifies the time zone according to a country or region you live in Specifying the time zone to the printer allows you to display the correct time an e mail was...

Page 188: ...quality Specifies print quality when printing on plain paper Scrn lock settings Lock the screen to prevent the panel operation by someone other than the administrator Job history Print job history Pr...

Page 189: ...r password may be required to change the settings Japanese English German French Italian Spanish Portuguese Dutch Danish Norwegian Swedish Finnish Russian Ukrainian Polish Czech Slovene Hungarian Slov...

Page 190: ...urrent firmware version Update notification You can set the printer to display the firmware update information on the LCD when the firmware update is available When Idle Power off is selected the prin...

Page 191: ...rd is not set proceed to step 7 6 Select Change admin pwd and then press the OK button 6 When you do not set the administrator password select Remove admin pwd Select Yes in the displayed screen 7 Sel...

Page 192: ...9 Press the OK button 9 10 Enter the administrator password again 10 The administrator password is available 192...

Page 193: ...ngs such as the paper size or media type back to the default All data Sets all settings you made to the printer back to the default The administrator password specified by Remote UI or IJ Network Devi...

Page 194: ...he media type you load on the rear tray and in the cassette Det paper mismatch If you select ON the printer detects whether the paper size and the media type are identical with those registered in Sav...

Page 195: ...es you can reset the remaining ink count of all the ink tanks at once If you select No you can specify the ink color and reset the remaining ink count in any ink tank Important After refilling the ink...

Page 196: ...up button 2 The Setup menu screen is displayed 3 Select ECO settings and then press the OK button 3 4 Select EnergySaveSettings and then press the OK button 4 5 Select Auto power off and then press th...

Page 197: ...6 Select ON and then press the OK button 6 197...

Page 198: ...1 2 Press the Setup button 2 The Setup menu screen is displayed 3 Select Quiet mode and then press the OK button 3 4 Select ON or Specify hrs of use and press OK button 4 If you select Specify hrs of...

Page 199: ...formation Select this menu from Setup menu Current version Displays the current firmware version Printer name Displays the printer name currently specified Serial number Displays the printer serial nu...

Page 200: ...ter can be printed and checked 1 Check that printer is turned on 1 2 Load A4 or Letter sized plain paper 2 3 Press the Setup button 3 The Setup menu screen is displayed 4 Select Print usage stats and...

Page 201: ...ecommended conditions Temperature 59 to 86 F 15 to 30 C Humidity 10 to 80 RH no condensation For the temperature and humidity conditions of papers such as photo paper refer to the paper s packaging or...

Page 202: ...the installation environment and location Security WPA PSK TKIP AES WPA2 PSK TKIP AES WPA EAP AES WPA2 EAP AES Compatible with IEEE802 1X EAP TLS EAP TTLS PEAP Setup WPS Push button configuration PIN...

Page 203: ...a 10 13 6 macOS Big Sur 11 Other Supported OS iOS iPadOS Android Chrome OS Some functions may not be available with the supported OS Refer to the Canon web site for details Information in this manual...

Page 204: ...Information about Paper Supported Media Types Paper Load Limit Unsupported Media Types Handling Paper Print Area 204...

Page 205: ...ilable in some countries or regions Note that in the United States Canon paper is not sold by model number Instead purchase paper by name Paper for printing documents Canon Red Label Superior WOP111 C...

Page 206: ...Media Type Windows Page Sizes You can use the following page sizes Note Page sizes and media types the printer supports differ depending on the OS you are using Standard sizes Letter Legal Executive...

Page 207: ...size 3 50 x 5 00 in 89 0 x 127 0 mm Maximum size 8 50 x 47 24 in 216 0 x 1200 0 mm When Height of Page Size is set to a value exceeding 26 61 in 676 mm Media Type is set to Plain Paper Paper Weight Yo...

Page 208: ...pprox 200 sheets High Resolution Paper HR 101N 1 Approx 80 sheets N A Paper for printing photos Media Name Model No Rear Tray Glossy Photo Paper Everyday Use GP 501 GP 508 2 Photo Paper Glossy GP 701...

Page 209: ...e marks on the printed side or prevent efficient feeding In this case load one sheet at a time Paper Load Limit of Paper Output Tray Genuine Canon Paper Paper for printing documents Media Name Model N...

Page 210: ...notepad paper cut to a small size when printing on paper smaller than A5 Picture postcards Postcards affixed with photos or stickers Envelopes with a double flap Envelopes with an embossed or treated...

Page 211: ...the printed surface until the ink is dried Even when the ink is dried be careful not to touch the printed surface as much as possible when handling Due to the nature of the pigment ink the ink on the...

Page 212: ...of printable sheets per pigment color ink bottle Standard mode 14 000 sheets Economy mode 21 000 sheets Measurement conditions Measurement images Color printing A4 color document ISO IEC24712 Measure...

Page 213: ...Printing Printing from Computer Printing from Smartphone Tablet Using PIXMA MAXIFY Cloud Link Paper Settings 213...

Page 214: ...Printing from Computer Printing from Application Software Windows Printer Driver Printing from Application Software macOS AirPrint Printing Using Canon Application Software Printing from Chrome OS 214...

Page 215: ...Software Windows Printer Driver Basic Printing Setup Basic Various Printing Methods Changing the Print Quality and Correcting Image Data Overview of the Printer Driver Printer Driver Description Updat...

Page 216: ...rinter driver s setup screen 3 4 Select frequently used settings 4 On the Quick Setup tab use Commonly Used Settings to select from predefined print settings When you select a print setting the settin...

Page 217: ...Selecting Economy in Print Quality reduces ink consumption This means that you can print more than if you have Standard selected For details on Economy Mode see Economy Mode 6 Select paper source 6 Fo...

Page 218: ...te If the paper settings in the printer driver differ from the paper information registered on the printer an error may occur For instructions on what to do if an error occurs see Paper Settings To ch...

Page 219: ...e media type in Feed settings on the printer is set to IJ Hagaki Hagaki K or Hagaki or if the page size is set to 2L 5 x7 click Set to display the dialog box Select the media type and paper size that...

Page 220: ...ia Type in the printer driver Paper information reg istered on the printer Photo Paper Plus Glossy II PP 201 PP 208 PP 301 Photo Paper Plus Glossy II PlusGlossyII Photo Paper Pro Luster LU 101 Photo P...

Page 221: ...per Others Envelopes Envelope Envelope Window envelope Envelope Envelope Kraft Paper High Resolution Paper High Res Embossed Paper High Resolution Paper High Res Washi Washi Others Label Paper Label P...

Page 222: ...Letter Legal 8 5 x14 22x36cm Legal Executive 7 25 x10 5 184 2x266 7mm Executive A6 A6 A5 A5 A4 A4 B5 B5 B Oficio 8 5 x14 216 0x355 0mm B Oficio M Oficio 8 50 x13 43 216 0x341 0mm M Oficio Foolscap F4...

Page 223: ...Nagagata 4 3 54 x8 07 Nagagata 4 Yougata 4 4 13 x9 25 Yougata 4 Yougata 6 3 86 x7 48 Yougata 6 Envelope C5 Envelope C5 Envelope Monarch 3 88 x7 5 98 4x190 5mm Env Monarch Custom Size Others 223...

Page 224: ...Printing Methods Setting a Page Size and Orientation Setting the Number of Copies and Printing Order Scaled Printing Page Layout Printing Duplex Printing Setting Up Envelope Printing Printing on Postc...

Page 225: ...Open the printer driver setup window 1 2 Select the paper size 2 Select a page size from the Page Size list on the Page Setup tab 3 Set Orientation 3 Select Portrait or Landscape for Orientation Check...

Page 226: ...Specify the print order 3 Check the Print from Last Page check box when you want to print from the last page in order and uncheck the check box when you want to print from the first page Check the Co...

Page 227: ...t acceptable specify the function settings on the application software When you specify the number of copies and the printing order with both the application software and this printer driver the numbe...

Page 228: ...t 3 Using Page Size select the page size that is set with your application software 4 Set the scaling rate by using one of the following methods 4 Select a Printer Paper Size When the printer paper si...

Page 229: ...erform print the document will be printed with the specified scale Important When the application software which you used to create the original has the scaled printing function configure the settings...

Page 230: ...out list on the Page Setup tab The current settings are displayed in the settings preview on the left side of the printer driver 3 Select the print paper size 3 Select the size of the paper loaded in...

Page 231: ...To change the page arrangement order select a placement method from the list Page Border To print a page border around each document page check this check box 5 Complete the setup 5 Click OK on the P...

Page 232: ...window 1 2 Set automatic duplex printing 2 Check the Duplex Printing check box on the Page Setup tab and confirm that Automatic is checked 3 Select the layout 3 Select Normal size Fit to Page Scaled o...

Page 233: ...duplex printing 2 Check the Duplex Printing check box and uncheck the Automatic check box on the Page Setup tab 3 Select the layout 3 Select Normal size Fit to Page Scaled or Page Layout from the Pag...

Page 234: ...c duplex printing can be performed only when one of the following paper sizes is selected from Page Size on the Page Setup tab Letter 8 5 x11 22x28cm A4 After printing the front page there is an ink d...

Page 235: ...ta 6 3 86 x7 48 Envelope C5 or Envelope Monarch 3 88 x7 5 98 4x190 5mm and then click OK 5 Set the orientation 5 To print the addressee horizontally select Landscape for Orientation Note If Envelope C...

Page 236: ...splay Guide Message of the Option menu to enable the setting Note If the paper settings in the printer driver differ from the paper information registered on the printer an error may occur For instruc...

Page 237: ...ab and specify the settings in the dialog box that appears For details about the paper information to be registered to the printer driver and on the printer see the following Paper Settings on the Pri...

Page 238: ...n you perform printing the data will be printed onto the postcard Important When printing on media other than postcards load the media according to usage method of that media and click Start Printing...

Page 239: ...Overview of the Printer Driver Canon IJ Printer Driver Opening Printer Driver s Setup Screen Canon IJ Status Monitor Instructions for Use Printer Driver 239...

Page 240: ...ent print data formats you need a printer driver for the specific model you are using Installing the Printer Driver To install the printer driver install the driver from the Setup CD ROM or our websit...

Page 241: ...etails refer to the operating instructions of your application software Displaying the Printer Driver s Setup Screen by Clicking the Printer Icon From the setup screen you can perform printer maintena...

Page 242: ...on the task bar Click the button of the status monitor displayed on the task bar The Canon IJ Status Monitor appears Note To open the Canon IJ Status Monitor when the printer is not printing open the...

Page 243: ...In such cases take the appropriate action as described Related Topic Canon IJ Status Monitor Description 243...

Page 244: ...nt Data Loss in the Print Options dialog box on the Page Setup tab Page Layout Tiling Poster Booklet Duplex Printing Specify Margin Print from Last Page Collate and Stamp Background on the Page Setup...

Page 245: ...close the window 4 Without starting printing close the Print dialog box 5 Open Word s Print dialog box again 6 Open the printer driver setup window and click OK 7 Start printing If bitmap printing is...

Page 246: ...Printer Driver Description Quick Setup Tab Description Main Tab Description Page Setup Tab Description Maintenance Tab Description Canon IJ Status Monitor Description 246...

Page 247: ...a new name You can delete the registered printing profile You can rearrange the profiles either by dragging the individual profiles or by holding down the Ctrl key and pressing the up or down arrow ke...

Page 248: ...ation shows how the original will be laid out on a sheet of paper You can check an overall image of the layout Preview before printing Shows what the print result will look like before you actually pr...

Page 249: ...ified paper Printer Paper Size Selects the size of paper actually loaded into the printer Normally the paper size is set automatically according to the output paper size setting and the document is pr...

Page 250: ...from the rear tray Cassette Paper is always supplied from the cassette Important Depending on the media type and size the Paper Source settings that can be selected may differ Copies Specifies the num...

Page 251: ...r the printing profile you wish to save The selected icon appears with its name in the Commonly Used Settings list on the Quick Setup tab Save the paper size setting Saves the paper size to the printi...

Page 252: ...per Source Check the setting or select a new paper source Media Type Displays the Media Type that is currently set on the printer To apply the displayed setting to the printer driver click Set Page Si...

Page 253: ...rt printing Media Type Selects a type of printing paper Select a media type that matches the paper that is loaded in the printer This ensures that printing is carried out properly for the specified pa...

Page 254: ...uch as Cyan Magenta Yellow Brightness Contrast etc and Color Correction method Set Select Manual for Color Intensity to enable this button In the Manual Color Adjustment dialog box you can adjust indi...

Page 255: ...icantly Use the printer driver only if you want to adjust the color balance slightly Brightness Adjusts the brightness of your print You cannot change the levels of pure white and black However the br...

Page 256: ...n you are specifying an individually created printing ICC profile in an application software to print data Related Topics Switching the Paper Source to Match the Purpose Setting the Print Quality Leve...

Page 257: ...page size Ensure that you select the same page size as you selected within the application If you select Custom the Custom Paper Size dialog box opens and allows you to specify any vertical and horiz...

Page 258: ...al printing method Select this when you do not specify any page layout Automatically reduce large document that the printer cannot output If the printer cannot print the paper size of a document the p...

Page 259: ...nd select from the list to change it Specify Margin Opens the Specify Margin dialog box You can specify the width of the margin Copies Specifies the number of copies you want to print You can specify...

Page 260: ...on one sheet of paper the page order and whether a page border line is to be printed around each document page The settings specified in this dialog box can be confirmed in the settings preview on th...

Page 261: ...age or range Note If some of the pages have not been printed well specify the pages that do not need to be printed by clicking them in the settings preview of the Page Setup tab Only the pages shown o...

Page 262: ...ces This function does not work when ICM is selected for Color Correction on the Matching tab of the Manual Color Adjustment dialog box Disable the color profile setting of the application software Ch...

Page 263: ...s clearly If you add a checkmark it might solve readability issues with barcodes Important 2D barcodes are not supported Print speed might become slower The desired effectiveness might not be achieved...

Page 264: ...verlapped by the document may be hidden Stamp first page only Selects whether the stamp is to be printed on the first page only or on all pages when the document has two or more pages Check the Stamp...

Page 265: ...p Type is Text or Date Time User Name Stamp Text Specifies the stamp text string Up to 64 characters can be entered For Date Time User Name the creation date time and user name of the printed object a...

Page 266: ...You can also change the stamp position by dragging the stamp in the preview window Rotation Specifies the angle of rotation for the stamp The angle can be set by entering the number of degrees Negativ...

Page 267: ...Intensity Adjusts the intensity of the bitmap to be used as a background Moving the slider to the right increases the intensity and moving the slider to the left decreases the intensity To print the...

Page 268: ...on Related Topics Setting Paper Dimensions Custom Size Setting a Page Size and Orientation Fit to Page Printing Scaled Printing Page Layout Printing Tiling Poster Printing Booklet Printing Duplex Prin...

Page 269: ...printer Note If the printer is off or if communication between the printer and the computer is disabled an error message may appear because the computer cannot collect the printer status If this happe...

Page 270: ...aper settings in the printer driver and the paper information registered on the printer do not match this setting disables the message display and allows you to continue printing To enable detection o...

Page 271: ...ion on any errors that occur on the printer You can then immediately check what sort of action to perform Overview of the Canon IJ Status Monitor The Canon IJ Status Monitor displays icons and message...

Page 272: ...the Canon IJ Status Monitor Select Enable Status Monitor to use the following commands Always Display Current Job Displays the Canon IJ Status Monitor whenever a document is being printed Always Disp...

Page 273: ...ou to check detailed information such as the printer status and print progress Maintenance Allows you to run printer maintenance and change printer settings Download Security Certificate Displays the...

Page 274: ...llow to continue Some applications require an administrator account to continue In such cases switch to an administrator account and restart the operation from the beginning 3 Install the printer driv...

Page 275: ...Printing Using Canon Application Software Easy PhotoPrint Editor Guide 275...

Page 276: ...Printing from Smartphone Tablet Printing from iPhone iPad iPod touch iOS Printing from Smartphone Tablet Android 276...

Page 277: ...f the loaded paper differs from the paper settings After loading paper When you loading paper in the rear tray The screen to register the rear tray paper information is displayed Register the paper si...

Page 278: ...the contents of the displayed message press the OK button and then choose one of the following Print on set paper Select if you want to print on the paper loaded without changing the paper settings Fo...

Page 279: ...isplayed after replacing the paper Register the paper information according to the paper that you loaded Cancel Cancels printing Select when you change the paper settings specified for printing Change...

Page 280: ...tching Printer s Connection to Network or Terminal Devices Printing Network Settings Checking Status Code Network Key Password Unknown Connecting with Wireless Direct For other questions about network...

Page 281: ...oes Not Pick Up or Feed the Paper No Paper Error Automatic Duplex Printing Problems Printout Copy Results Are Unsatisfactory Cannot Print Scan from Smartphone Tablet Cannot Set Correctly Network Canno...

Page 282: ...ommunication Problems Printing Problems Problems While Printing Scanning from Smartphone Tablet Mechanical Problems Installation and Download Problems Errors and Messages If You Cannot Solve a Problem...

Page 283: ...Smartphone Tablet to Wireless Router Switching Printer s Connection to Network or Terminal Devices Cannot Find Printer on Network Windows macOS LAN Setting Tips Changing LAN Settings Network Key Passw...

Page 284: ...ork or Terminal Devices Checking Status Code Printing Scanning from Smartphone Tablet Cannot Print Scan from Smartphone Tablet Downloading Canon PRINT Inkjet SELPHY Problems while Using Printer Messag...

Page 285: ...Printing Network Settings Checking Status Code Problems while Using Printer Message Appears on Computer During Setup Cannot Find Printer on Network Windows macOS 285...

Page 286: ...Network Communication Problems Cannot Find Printer on Network Windows macOS Wireless Router Problems Printer Settings Smartphone Tablet Troubles for Network 286...

Page 287: ...on Network Windows macOS Cannot Find Printer on Network Windows macOS Cannot Proceed Beyond Printer Connection Screen Cannot Find Printer Connected via USB Searching Printer by IP Address or Host Nam...

Page 288: ...ition improves redo the setup of the printer Wi Fi Connection Assistant is a powerful solution tool for network problems Step1 Check Basic Items for Network Step2 Solve Problems Using Wi Fi Connection...

Page 289: ...rs at the end of network name SSID For more on checking the settings of the wireless router refer to the instruction manual supplied with the wireless router or contact the manufacturer If you use an...

Page 290: ...after being turned on to become ready for use Wait until all devices are ready before proceeding 2 Check printer s wired LAN settings 2 Make sure icon is displayed on the LCD when Setup button is pre...

Page 291: ...p3 If the Solution Tool Does Not Solve the Problem Check1 Make sure Enable bidirectional support is selected in Ports sheet of Printer properties dialog box Windows If not select it to enable the bidi...

Page 292: ...printer For details refer to the instruction manual supplied with the USB cable Check2 Follow procedure below to connect printer and computer again Important For macOS make sure the lock icon is on t...

Page 293: ...arting install the latest MP Drivers Printer Driver downloaded in step 1 Important When installing the MP Drivers Printer Driver make sure you select the correct printer name For Windows To restart yo...

Page 294: ...roblems Network Key Password Unknown Checking Wireless Router SSID Key Printer Cannot Be Used After Replacing Wireless Router or Changed Router Settings Privacy Separator SSID Separator Network Separa...

Page 295: ...etting up a wireless router see the instruction manual provided with the wireless router or contact its manufacturer Make sure your computer can communicate with the wireless router Setting an Encrypt...

Page 296: ...2 Enterprise you also need to configure the authentication Radius server Contact the network administrator for more information This web page contains information about several models Depending on the...

Page 297: ...t If this does not solve the problem see below Cannot Communicate with Printer After Enabling MAC IP Address Filtering or Encryption Key on Wireless Router With Encryption On Cannot Communicate with P...

Page 298: ...work administrator for more information This web page contains information about several models Depending on the specifications of the printer you are using some of the features described scanner copy...

Page 299: ...Solve Network Troubles with The Printer s Diagnostic Functions Checking Network Information of Printer Checking Status Code Printing Network Settings Restoring Printer s LAN Settings to Defaults Defau...

Page 300: ...ter smartphone tablet are connected to Internet Make sure that devices and the wireless router are connected to via Wi Fi or wired LAN and that the Internet can be used without problems Step3 Wi Fi Ma...

Page 301: ...ontact the manufacturer of the security software If you are using any programs that switch between network environments check their settings Some programs use a firewall by default Check2 Wi Fi Does n...

Page 302: ...inter Check2 Wi Fi LAN When you set printer s IP address manually correct IP address may not be set Check the network name SSID and the password of the wireless router you want to connect to the IP ad...

Page 303: ...Fi In case of Wi Fi connection check if computer that can be accessed by wireless router is restricted The wireless router settings may be limiting the number of devices that can be connected at the s...

Page 304: ...connect additional devices to the printer unplug any devices that are not in use before adding them C 9 Wi Fi The noise level is high and does not differ from the signal level due to various devices...

Page 305: ...Fi Connection Assistant For macOS Starting Up Wi Fi Connection Assistant Cannot Connect to Printer through Wireless Direct Check1 Check power status of printer and other devices e g computer smartpho...

Page 306: ...entered correctly To check the password specified for the printer display it using the operation panel of the printer or print out the network settings information of the printer Display on the LCD L...

Page 307: ...on Wi Fi Connection Assistant Screen Checking Computer IP Address or MAC Address To check the IP Address or MAC address of your computer follow the instructions below For Windows 1 Select Command Prom...

Page 308: ...mputer from Go menu of Finder double click Macintosh HD System Library CoreServices Applications Network Utility 2 Click Ping 2 3 Make sure Send only XX pings XX are numbers is selected 3 4 Enter IP a...

Page 309: ...Checking Network Setting Information To check the printer s network settings information print out the network settings information Printing Network Settings 309...

Page 310: ...ation of the printer will be deleted and printing over the network will no longer be possible To use the printer over a network again after restoring printer s LAN settings to defaults refer to Setup...

Page 311: ...Problems While Printing Scanning from Smartphone Tablet Cannot Print Scan from Smartphone Tablet 311...

Page 312: ...necessary to resolve wireless router problems e g update interval of a key problems of DHCP update interval energy saving mode or to update the wireless router firmware For details contact the manufa...

Page 313: ...ose of the wireless router Check5 Check that printer is not placed too far away from wireless router If the distance between the printer and wireless router is too far wireless communication becomes p...

Page 314: ...it the manufacturer s website To check the network name SSID for Wireless Direct specified for the printer print out the network settings information of the printer Printing Network Settings Check5 Ch...

Page 315: ...For details about the functions of your printer see Specifications 315...

Page 316: ...ed the Paper No Paper Error Printout Copy Results Are Unsatisfactory Automatic Duplex Printing Problems Printing Copying Stops Cannot Print Using AirPrint Paper Does Not Feed from Paper Source Specifi...

Page 317: ...the printing If printing starts normally there is a problem with the relay device Contact the vendor of the relay device There could also be a problem with the USB cable Replace the USB cable and ret...

Page 318: ...printer s name is selected in the Print dialog box Note If multiple printers are registered to your computer set your printer as default printer to make the one selected by default Default Printer Ke...

Page 319: ...ect Off for Prevention of Print Data Loss Check7 If printing from your computer restart the computer Restart the computer and try printing again Important For Windows To restart your computer choose R...

Page 320: ...align the right and left paper guides with the paper stack Loading Paper In the cassette be sure to load only plain paper When you load the paper on the cassette place the print side facing DOWN and...

Page 321: ...e part in the center of the rear tray when removing the foreign object 3 Remove foreign object by hand with paper inserted 3 Put your hand between the paper you inserted and the rear tray to remove th...

Page 322: ...eck9 Are transport unit and rear cover attached properly See Rear View for the positions of the transport unit and the rear cover If the measures above do not solve the problem contact your nearest Ca...

Page 323: ...etting the printed surface may be scratched The method for checking the paper and print quality settings differs depending on what you are using your printer for Printing from your computer Check the...

Page 324: ...ot Come Out Blurry or Fuzzy Inaccurate or Bleeding Colors Streaks Lines Are Misaligned Distorted Paper Is Smudged Printed Surface Is Scratched Ink Blots Paper Curl Images Incomplete Cannot Complete Pr...

Page 325: ...ecognized The Print Position Shifts Printed in Black and White Note This web page contains information about several models Depending on the specifications of the printer you are using some of the fea...

Page 326: ...head nozzles clogged Print the nozzle check pattern to determine whether the ink ejects properly from the print head nozzles Step1 Print the nozzle check pattern After printing the nozzle check patter...

Page 327: ...Clean the print head deeply again After cleaning the print head deeply again print the nozzle check pattern and check the result For details on printing the nozzle check pattern print head cleaning an...

Page 328: ...black and white To print in color press the Setup button once or twice to display the Setup menu screen select Device settings Other dev settings and set Force ink selection to All ink tanks Note If...

Page 329: ...lines are misaligned distorted or print results are otherwise unsatisfactory adjust the print head position Aligning the Print Head Note If the problem is not resolved after performing the print head...

Page 330: ...url before loading paper When using Photo Paper Plus Semi gloss even if the sheet is curled load one sheet at a time as it is Rolling this paper in the opposite direction to flatten it may crack the p...

Page 331: ...type set correctly to match the paper set the printer to prevent paper abrasion using the operation panel or the computer This may reduce the print speed Once you have finished printing undo this sett...

Page 332: ...of printer Cleaning Inside the Printer Bottom Plate Cleaning Note To prevent staining inside the printer be sure to set the correct paper size Check8 Set longer ink drying time This allows the printe...

Page 333: ...Mechanical Problems Printer Does Not Turn On Printer Turns Off Unexpectedly or Repeatedly USB Connection Problems Switching Printer s Connection to Network or Terminal Devices 333...

Page 334: ...e sure power plug is securely connected to printer and then turn on again Check3 Unplug printer leave it for at least 2 minutes and then plug it back in and turn on again If this does not solve the pr...

Page 335: ...d on 1 2 Press the Setup button use the button to select ECO settings and press the OK 2 button LCD and Operation Panel 3 Use the button to select EnergySaveSettings and then press the OK button 3 4 U...

Page 336: ...peed USB the printer operates at the slower speed of Full Speed or Low Speed In this case the printer works properly but printing scanning speed may slow down due to the communication speed USB Connec...

Page 337: ...the USB cable or the USB hub support Hi Speed USB connection Be sure to use a certified Hi Speed USB cable We recommend that the USB cable be no longer than 10 feet 3 meters or so Is the Hi Speed USB...

Page 338: ...language 1 Press Setup button once or twice to display the Setup menu screen 1 2 Press button 1 times and press OK button 2 3 Press button 3 times and press OK button 3 4 Use button to select language...

Page 339: ...tion and Download Problems Failed to MP Drivers Printer Driver Installation Windows Updating MP Drivers Printer Driver in Network Environment Windows Disable Function to Send Usage Information of Prin...

Page 340: ...ver 1 For Windows 11 Select Settings Apps Select Apps features For Windows 10 Select Settings Apps For Windows 8 1 Windows 7 Select Control Panel Programs and Features 2 Check if there is Canon XXX se...

Page 341: ...Printer Driver for your model on the download page of the Canon website After the download is completed overwrite and install the new version of the MP Drivers Printer Driver according to the specifie...

Page 342: ...Errors and Messages Four Digit Alphanumeric Code Is Displayed on LCD When Error Occurred Message Is Displayed 342...

Page 343: ...yed on the printer s LCD or your computer screen Some errors may display a four digit alphanumeric code along with the error message The characters represent a support code error number For details on...

Page 344: ...isplayed Take the appropriate action described in the message When a Support Code and a Message are displayed on the Computer Screen Windows When a Support Code and a Message are displayed on the Prin...

Page 345: ...ake the appropriate action Error Regarding Power Cord Being Unplugged Is Displayed Windows The printer may have been unplugged while it was on Check the error message displayed on the computer and cli...

Page 346: ...ort Note If the USB Printing Support Properties screen is not displayed make sure the printer is correctly connected to the computer Check2 Make sure printer is properly connected to computer 3 Click...

Page 347: ...Try printing again once the current job is complete 347...

Page 348: ...s not leak Pack the printer in a sturdy box so that it is placed with its bottom facing down using sufficient protective material to ensure safe transport Do not tilt the printer otherwise ink may lea...

Page 349: ...rtant If you pack the printer without closing the ink valve ink may leak out Be sure to close the ink valve before packing the printer Note If the ink valve lever is already tilted to the left and the...

Page 350: ...nd power cord 3 4 Use adhesive tape to secure all covers on the printer to keep them from opening 4 5 Pack printer in plastic bag 5 Seal the mouth of the plastic bag with the tape or tie it tightly so...

Page 351: ...Important Carry the printer as shown in the illustration below If you hold the cassette when carrying the cassette may come off from the printer 351...

Page 352: ...ZZZ 1000 1003 1070 1200 1215 1262 1300 1303 1304 1309 1310 1313 1369 136A 1401 1403 1405 140B 1434 147C 147D 1496 15A1 15A2 1643 1723 1724 1725 1726 1727 1871 1890 2000 to 2ZZZ 2110 2113 2114 2120 212...

Page 353: ...0 Note For information on how to deal with paper jams see What to Do When Paper Is Jammed If the paper is not jammed the support code is not displayed and the paper is not fed normally see What to Do...

Page 354: ...o Do When Small Paper Sizes Are Jammed Check2 Is the jammed paper visible in the paper output slot A Removing Jammed Paper through Paper Output Slot Check3 Is the jammed paper visible in the feed slot...

Page 355: ...nside Printer 2 Press printer s OK button 2 The printer resumes printing Reprint the page you were printing if it was not printed properly due to the paper jam If you turned off the printer in step 1...

Page 356: ...and loading it correctly We recommend using paper sizes other than A5 to print documents with photos or graphics A5 paper may curl and jam as it leaves the printer 3 Press printer s OK button 3 The pr...

Page 357: ...assette Note The loadable paper in the cassette is A4 Letter A5 B5 or Executive size plain paper 3 Pull out paper output tray 3 4 Press printer s OK button 4 The printer resumes printing Reprint the p...

Page 358: ...atch this part by touching it with paper or your hand it could damage the printer 4 Check if jammed paper is under print head holder 4 If the jammed paper is under the print head holder move the print...

Page 359: ...5 Hold jammed paper firmly with both hands 5 If the paper is rolled up pull it out and grasp the edges of the paper 359...

Page 360: ...ars when you pull out it a bit of paper may remain in the printer Check the following and remove any remaining paper Any paper left under the print head holder Any small bits of paper left in the prin...

Page 361: ...te Make sure you are using suitable paper and loading it correctly We recommend using paper sizes other than A5 to print documents with photos or graphics A5 paper may curl and jam as it leaves the pr...

Page 362: ...unplug it 2 3 Retract rear tray and paper output tray 3 4 Turn printer so that rear side of printer faces toward you 4 Important When changing the orientation of the printer do not turn the printer up...

Page 363: ...p pull it out and grasp the edges of the paper Note Do not touch the inner parts of the printer If you are unable to remove the jammed paper follow the steps below to detach the transport unit and the...

Page 364: ...not touch the inner parts of the printer 3 Make sure all jammed paper is removed 3 4 If parts A are raised tip them toward you 4 Important If you replace the transport unit without lowering parts A to...

Page 365: ...ace transport unit 5 Insert the transport unit slowly all the way into the back of the printer and take down the transport unit 7 Attach rear cover 7 Push in the rear cover until it is closed complete...

Page 366: ...ics A5 paper may curl and jam as it leaves the printer 10 Redo printing 10 All jobs in the print queue are canceled Redo the printing Note If the 1300 error recurs check the feed slot of the rear tray...

Page 367: ...When transporting the printer for repairing it see Repairing Your Printer 367...

Page 368: ...ear tray Paper is not loaded in the rear tray properly What to Do Load paper in the rear tray correctly Loading Photo Paper Plain Paper in Rear Tray Loading Envelopes in Rear Tray After loading the pa...

Page 369: ...Do Load paper in the cassette correctly Loading Plain Paper in Cassette After loading the paper in the cassette follow the messages displayed on the printer s LCD Note This error may occur if the tra...

Page 370: ...per cannot be fed because the paper feed rollers are dirty What to Do Press the printer s Stop button to cancel printing Then perform the paper feed roller cleaning of the rear tray Cleaning Paper Fee...

Page 371: ...1200 Cause Top cover is open What to Do Close the top cover and wait for a while Make sure to close the top cover after refilling ink or other operations 371...

Page 372: ...nd turn it back on If this does not solve the problem contact your nearest Canon service center to request a repair Important Do not tilt the printer when moving it since the ink may leak out When tra...

Page 373: ...e may not be installed properly or may not be compatible with this printer What to Do Turn off the printer remove the maintenance cartridge and then reinstall it correctly Refer to Replacing Maintenan...

Page 374: ...e maintenance cartridge is not installed What to Do Turn off the printer and then install the maintenance cartridge Refer to Replacing Maintenance Cartridge for details on installing the maintenance c...

Page 375: ...enance cartridge cannot be used This printer cannot use maintenance cartridges that have been installed in other printers What to Do Turn off the printer and then replace with a new maintenance cartri...

Page 376: ...e may not be installed properly or may not be compatible with this printer What to Do Turn off the printer remove the maintenance cartridge and then reinstall it correctly Refer to Replacing Maintenan...

Page 377: ...ace the maintenance cartridge Replacing Maintenance Cartridge The condition of the maintenance cartridge when this error is displayed will depend on where and how the printer is used When this message...

Page 378: ...t to Do The printer will not be able to print with a full maintenance cartridge Press the printer s OK button to cancel the error and then prepare a new maintenance cartridge For details on the mainte...

Page 379: ...Do Open the top cover and make sure that shipping tape and protective material have been removed from the print head holder If the shipping tape or protective material is still there remove it and clo...

Page 380: ...egistered on the printer the following message appears on the printer s LCD Paper settings specified on the printer driver when printing Paper size A5 Media type Plain paper Paper information for the...

Page 381: ...Settings on the Printer Driver and the Printer Media Type Windows Paper Settings on the Printer Driver and the Printer Paper Size Windows Cancel Cancels printing Select this option when you want to ch...

Page 382: ...te paper information registered on the printer the following message appears on the printer s LCD Paper settings specified on the printer driver when printing Paper size A5 Media type Plain paper Pape...

Page 383: ...following Paper Settings on the Printer Driver and the Printer Media Type Windows Paper Settings on the Printer Driver and the Printer Paper Size Windows Cancel Cancels printing Select this option whe...

Page 384: ...egistered on the printer the following message appears on the printer s LCD Paper settings specified on the printer driver when printing Paper size A5 Media type Plain paper Paper information for the...

Page 385: ...the Printer Driver and the Printer Media Type Windows Paper Settings on the Printer Driver and the Printer Paper Size Windows Cancel Cancels printing Select this option when you want to change the pap...

Page 386: ...the error You cannot replace the internal parts of the printer yourself Contact your nearest Canon service center to request a repair as soon as possible Important Do not tilt the printer when moving...

Page 387: ...3252 Cause The maintenance cartridge is almost full What to Do The printer will not be able to print with a full maintenance cartridge Press the printer s OK button to clear the error message 387...

Page 388: ...4103 Cause Cannot perform printing with current print settings What to Do Press the printer s Stop button to cancel printing Change the print settings specified when printing and retry printing 388...

Page 389: ...print head holder motion be careful not to touch clear film A white belt B or tubes C If you soil or scratch this part by touching it with paper or your hand it could damage the printer Turn the prin...

Page 390: ...ning the Print Heads Windows Cleaning the Print Heads macOS How to Perform Ink Flush From the printer s operation panel If the error recurs after taking the above actions contact your nearest Canon se...

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Canon GX5050, Online Manual

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