Canon G1020 Series Online Manual Download Page 44 | Manualshive

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Maintenance Procedure

If print results are blurred, colors are not printed correctly, or print results are unsatisfactory (e.g. misaligned
printed ruled lines), perform the maintenance procedure below.

Important

• Do not rinse or wipe the print head. This can cause trouble with the print head.

Note

• Check if ink remains in the ink tanks.

Checking Ink Level

• For Windows, increasing the print quality in the printer driver settings may improve the print result.

Changing the Print Quality and Correcting Image Data

When the Print Results Are Blurred or Uneven:

Step1

Print the nozzle check pattern.

From the printer

Printing the Nozzle Check Pattern

From the computer

• For Windows:

Printing a Nozzle Check Pattern

• For macOS:

Printing a Nozzle Check Pattern

Step2

Examine the nozzle check pattern

If there are missing lines or horizontal white streaks in the pattern:

Step3

Clean the print head.

From the printer

Cleaning the Print Head

From the computer

• For Windows:

Cleaning the Print Heads

• For macOS:

Cleaning the Print Heads

After cleaning the print head, print and examine the nozzle check pattern:

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Summary of Contents for G1020 Series

Page 1: ...G1020 series Online Manual English ...

Page 2: ...ce Procedure 44 Printing the Nozzle Check Pattern 46 Examining the Nozzle Check Pattern 47 Cleaning the Print Head 48 Cleaning 49 Cleaning Paper Feed Rollers 50 Cleaning Inside the Printer Bottom Plate Cleaning 51 Replacing Maintenance Cartridge 53 Overview 57 Safety 58 Safety Precautions 59 Regulatory Information 62 WEEE EU EEA 63 Handling Precautions 74 Legal Restrictions on Printing 75 Printer ...

Page 3: ...tions 97 Registering a Frequently Used Printing Profile 98 Setting the Ink to be Used 100 Managing the Printer Power 101 Changing the Printer Operation Mode 103 Changing Settings from Operation Panel 105 Setting Items on Operation Panel 106 Ink level monitor 107 Initializing Printer Settings 108 Specifications 109 Information about Paper 111 Supported Media Types 112 Paper Load Limit 114 Unsupport...

Page 4: ...48 Quick Setup Tab Description 149 Main Tab Description 155 Page Setup Tab Description 159 Maintenance Tab Description 171 Canon IJ Status Monitor Description 173 Installing the Printer Driver 175 Printing Using Canon Application Software 176 Paper Settings 177 Frequently Asked Questions 180 Printing Problems 182 Printer Does Not Print 183 Ink Does Not Come Out 185 Ink Runs Out Fast 188 Printer Do...

Page 5: ...on Windows 213 Cannot Proceed beyond Printer Connection Screen Cannot Find Printer Connected via USB 214 Errors and Messages 216 When Error Occurred 217 Message Support Code Appears 221 List of Support Code for Error 223 What to Do When Paper Is Jammed 225 1300 226 Paper Is Jammed inside Printer 228 1000 232 1070 234 1200 235 1368 236 1496 237 1640 238 1723 239 1724 240 1725 241 1726 242 1727 243 ...

Page 6: ...5200 249 6000 250 ...

Page 7: ...Using Online Manual Operating Environment Symbols Used in This Document Touch enabled Device Users Windows Printing Online Manual Trademarks and Licenses Screenshots in This Manual 7 ...

Page 8: ...sonal injury or property damage caused by incorrect operation of the equipment These must be observed for safe operation Important Instructions including important information that must be observed to avoid damage and injury or improper use of the product Be sure to read these instructions Note Instructions including notes for operation and additional explanations Basics Instructions explaining ba...

Page 9: ...ows For touch actions you need to replace right click in this document with the action set on the operating system For example if the action is set to press and hold on your operating system replace right click with press and hold 9 ...

Page 10: ...S A and licensed to Canon Inc Autodesk and AutoCAD are registered trademarks or trademarks of Autodesk Inc and or its subsidiaries and or affiliates in the USA and or other countries QR Code is a registered trademark of DENSO WAVE INCORPORATED in Japan and in other countries USB Type C is a trademark of USB Implementers Forum The Mopria word mark and the Mopria Logo are registered and or unregiste...

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Page 12: ...medium with or without modifications and in Source or Object form provided that You meet the following conditions 1 You must give any other recipients of the Work or Derivative Works a copy of this License and 2 You must cause any modified files to carry prominent notices stating that You changed the files and 3 You must retain in the Source form of any Derivative Works that You distribute all cop...

Page 13: ...ll other commercial damages or losses even if such Contributor has been advised of the possibility of such damages 9 Accepting Warranty or Additional Liability While redistributing the Work or Derivative Works thereof You may choose to offer and charge a fee for acceptance of support warranty indemnity or other liability obligations and or rights consistent with this License However in accepting s...

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Page 18: ...THER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE LEADTOOLS Copyright C 1991 2009 LEAD Technologies Inc CMap Resources Copyright 1990 2009 Adobe Systems Incorporated All rights reserved Copyright 1990 2010 Adobe Systems Incorporated All rights reserved Redistribution and u...

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Page 20: ...ifornia Berkeley Copyright c 1981 2000 The Regents of the University of California All rights reserved Redistribution and use in source and binary forms with or without modification are permitted provided that the following conditions are met Redistributions of source code must retain the above copyright notice this list of conditions and the following disclaimer Redistributions in binary form mus...

Page 21: ...nt in parts or full form without having to pay us royalty free usage o You may not pretend that you wrote this software If you use it or only parts of it in a program you must acknowledge somewhere in your documentation that you have used the FreeType code credits We specifically permit and encourage the inclusion of this software with or without modifications in commercial products We disclaim al...

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Page 23: ...ect special incidental or consequential as a result of the reproduction modification distribution or other use of the TWAIN Toolkit JSON for Modern C Copyright c 2013 2017 Niels Lohmann Permission is hereby granted free of charge to any person obtaining a copy of this software and associated documentation files the Software to deal in the Software without restriction including without limitation t...

Page 24: ...right c 2014 Kenneth MacKay All rights reserved Redistribution and use in source and binary forms with or without modification are permitted provided that the following conditions are met Redistributions of source code must retain the above copyright notice this list of conditions and the following disclaimer Redistributions in binary form must reproduce the above copyright notice this list of con...

Page 25: ...CT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE ISC License Copyright c 2013 2017 Frank Denis j at pureftpd dot org Permission to use copy modify and or distribute this software for any purpose with or without fee is hereby granted provided that the above copyright notice and this per...

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Page 27: ...OVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS AS IS AND ANY EXPRESS OR IMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED IN NO EVENT SHALL THE COPYRIGHT HOLDER OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO PROCUREMENT ...

Page 28: ...Handling Paper Ink Tanks etc Loading Paper Refilling Ink Tanks 28 ...

Page 29: ...Loading Paper Loading Plain Paper Photo Paper 29 ...

Page 30: ... Media Types 1 Prepare paper Align the edges of paper If paper is curled flatten it Note Align the edges of paper neatly before loading Loading paper without aligning the edges may cause paper jams If paper is curled hold the curled corners and gently bend them in the opposite direction until the paper becomes completely flat For details on how to flatten curled paper see Check3 in Paper Is Smudge...

Page 31: ... on the weight of the paper the leading edge may rise and printing may be shifted Make sure that the leading edge of the paper does not rise such as by holding the part that protrudes from the rear tray 3 Pull out the paper output tray B and the output tray extension C 31 ...

Page 32: ...Load paper stack in portrait orientation WITH PRINT SIDE FACING UP After loading paper on the rear tray the Paper lamp flashes 7 Slide right paper guide to align with both sides of paper stack Do not slide the paper guides too hard against the paper The paper may not be fed properly 32 ...

Page 33: ...nt Always load paper in portrait orientation F Loading paper in landscape orientation G can cause paper jams Note Do not load sheets of paper higher than the load limit mark H 8 Close feed slot cover gently 33 ...

Page 34: ...s increase the print quality setting and try printing again To prevent incorrect printing this printer has a function that detects whether the settings for the paper size loaded on the rear tray matches the paper settings Before printing make print settings in accordance with the paper size settings When this function is enabled the Alarm lamp flashes if these settings do not match to prevent inco...

Page 35: ...Refilling Ink Tanks Refilling Ink Tanks Checking Ink Level Ink Tips 35 ...

Page 36: ...e ink level correctly From the printer Ink level monitor From the computer Changing the remaining ink level notification setting If the remaining ink level notification function is disabled visually inspect the remaining ink and refill the ink tanks as necessary Continuing printing with ink below the lower limit line of an ink tank may prevent satisfactory print quality Note If print results becom...

Page 37: ... the printer 3 Open the tank cap C of the ink tank to be refilled D Yellow E Magenta F Cyan G Black Important Carefully open the tank cap of the ink tank Ink on the inside of the tank cap may spatter when opening it 4 Hold the ink bottle upright and gently twist the bottle cap H to remove 37 ...

Page 38: ...n and push the bottle into the inlet The ink tank is refilled Support the bottle with your hand so that it does not fall Important Make sure that each color of ink tanks is filled with corresponding color of ink bottles If ink is not injected into the ink tank slowly remove and insert the ink bottle Make sure to refill the ink tank with ink up to the upper limit line J on the ink tank 38 ...

Page 39: ...wly tilting it Important Do not leave ink bottles in ink tanks Close the bottle cap of the ink bottle securely and store the ink bottle upright 7 Close the tank cap of the ink tank Make sure the tank cap is completely inserted 8 Close the top cover Note If the Alarm lamp flashes after the top cover is closed take appropriate action When Error Occurred 39 ...

Page 40: ...nd cause ink leakage or ink may become poor quality Do not subject ink bottles to impacts Ink bottles may be damaged or bottle caps may come off by such impact and ink may leak Do not transfer ink to other containers This may result in accidental ingestion inappropriate use or poor ink quality Do not mix ink with water or other ink This may damage the printer Once an ink bottle has been opened do ...

Page 41: ...nk error occurs the Alarm lamp flashes When Error Occurred The remaining ink level notification function works from initial printing to the time when one of the inks reaches the lower limit line shown on the ink tank For the remaining ink level notification function to work appropriately each ink tank must be filled with entire contents of the corresponding color ink bottle bundled with the printe...

Page 42: ...g function The cleaning function helps the printer to suck air bubbles or ink itself from the nozzle and thus prevents print quality degradation or nozzle clogging Important The used ink is ejected into the maintenance cartridge When the maintenance cartridge becomes full replacement is necessary If the displayed message indicates that the maintenance cartridge is nearly full promptly obtain a new...

Page 43: ...If Printing Is Faint or Uneven Maintenance Procedure Printing the Nozzle Check Pattern Examining the Nozzle Check Pattern Cleaning the Print Head 43 ...

Page 44: ...sult Changing the Print Quality and Correcting Image Data When the Print Results Are Blurred or Uneven Step1 Print the nozzle check pattern From the printer Printing the Nozzle Check Pattern From the computer For Windows Printing a Nozzle Check Pattern For macOS Printing a Nozzle Check Pattern Step2 Examine the nozzle check pattern If there are missing lines or horizontal white streaks in the patt...

Page 45: ... not resolved perform ink flush Ink flush consumes a great amount of ink Frequent ink flush can rapidly consume ink so perform ink flush only when necessary Important If ink flush is performed when the remaining ink level is insufficient it may cause a failure Be sure to check the remaining ink level before performing ink flush Ink Flush If the nozzle check pattern is not printed correctly even af...

Page 46: ... ink tanks You need to prepare a sheet of A4 or Letter sized plain paper 1 Check that printer is turned on 2 Load a sheet of A4 or Letter sized plain paper in the rear tray Loading Plain Paper Photo Paper 3 Press and hold the Stop button and release it when the Alarm lamp flashes 2 times The nozzle check pattern will be printed Do not perform any other operations until the printer completes the pr...

Page 47: ... streaks in the pattern B If there are missing lines in the pattern A C Good D Bad lines are missing If there are horizontal white streaks in the pattern B E Good F Bad horizontal white streaks are present If any color in the pattern A or the pattern B is not printed Example Magenta pattern is not printed If one of the above is applied cleaning the print head is required 47 ...

Page 48: ... button and release it when the Alarm lamp flashes once The printer starts cleaning the print head When the ON lamp flashes and then lights up the cleaning is complete Do not perform any other operations until the printer completes the cleaning of the print head This takes about 1 minute 3 Check the print head condition To check the print head condition print the nozzle check pattern Note If the p...

Page 49: ...Cleaning Cleaning Exterior Surfaces Cleaning Paper Feed Rollers Cleaning Inside the Printer Bottom Plate Cleaning 49 ...

Page 50: ...A4 or Letter sized plain paper in the rear tray Loading Plain Paper Photo Paper 2 Press and hold the Stop button and release it when the Alarm lamp flashes 3 times The printer starts cleaning The cleaning will be complete when the paper is ejected If the problem is still not resolved with the operation described above follow the operation below 1 Turn off the power and then unplug the power cord 2...

Page 51: ...e sure to use a new piece of paper 1 Make sure that the power is turned on then remove any paper from the rear tray 2 Prepare paper 1 Fold a single sheet of A4 or Letter sized plain paper in half widthwise then unfold the paper 2 Load only this sheet of paper on the rear tray with the open side facing you If the flashing Paper lamp and the size of the paper loaded in the rear tray are different pr...

Page 52: ...he folded parts of the ejected paper If they are smudged with ink perform Bottom Plate Cleaning again Note When performing Bottom Plate Cleaning again be sure to use a new piece of paper If the problem is not resolved after performing cleaning again the protrusions inside the printer may be stained Wipe off any ink from the protrusions using a cotton swab or the like Important Before cleaning the ...

Page 53: ...ll promptly obtain a new one If the maintenance cartridge becomes full an error message is displayed and the printer stops working until it is replaced with a new one Do not touch the terminal A or opening B of the maintenance cartridge Note When purchasing a new maintenance cartridge order the following cartridge number Maintenance Cartridge MC G02 1 Prepare a new maintenance cartridge Remove the...

Page 54: ...e and pull it out Important Be careful not to drop or place the removed maintenance cartridge on a desk or something Dirt on the bottom may adhere to it or the ink inside may be scattered Put the used one immediately into the plastic bag attached to the new maintenance cartridge and seal the bag by tying the opening tightly to prevent the ink from leaking 54 ...

Page 55: ...e cartridge according to local regulations 7 Insert the new maintenance cartridge straight until it stops 8 Attach the maintenance cover Align the tab on the back of the maintenance cover with the hole on the printer and close it 9 Insert the coin screw into the screw hole and turn it clockwise to secure 55 ...

Page 56: ...10 Turn the printer on 56 ...

Page 57: ...ing Precautions Transporting Your Printer When Repairing Lending or Disposing of the Printer Keeping Print Quality High Main Components and Their Use Main Components Power Supply Changing Settings Changing Printer Settings from Your Computer Windows Changing Printer Settings from Your Computer macOS Changing Settings from Operation Panel Specifications 57 ...

Page 58: ...Safety Safety Precautions Regulatory Information WEEE EU EEA 58 ...

Page 59: ...r Do not use these cables with other devices Do not plug in to voltages or frequencies other than those specified Plug the power cord into the socket completely Do not plug in or unplug the power cord with wet hands Do not damage the power cord by twisting bundling tying pulling or excessively bending it Do not place heavy objects on the power cord Do not connect multiple power cords to a single e...

Page 60: ... may stain clothes or other belongings permanently Washing may not remove ink stains Do not leave ink bottles in areas exposed to high temperature such as near fire or a heater or in a car Bottles may warp and cause ink leakage or ink may become poor quality Do not subject ink bottles to impacts Ink bottles may be damaged or bottle caps may come off by such impact and ink may leak Do not transfer ...

Page 61: ...d the power outlet clear at all times so you can easily unplug the power cord if necessary Never remove the plug by pulling on the cord General Notices Do not tilt the printer stand it on end or turn it upside down This may cause ink to leak Do not place anything on top of the printer Be especially careful to avoid metal objects such as paper clips and staples and containers holding flammable liqu...

Page 62: ...icular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet...

Page 63: ...sche Union und EWR Norwegen Island und Liechtenstein Dieses Symbol weist darauf hin dass dieses Produkt gemäß der EU Richtlinie über Elektro und Elektronik Altgeräte 2012 19 EU und nationalen Gesetzen nicht über den Hausmüll entsorgt werden darf Dieses Produkt muss bei einer dafür vorgesehenen Sammelstelle abgegeben werden Dies kann z B durch Rückgabe beim Kauf eines ähnlichen Produkts oder durch ...

Page 64: ...n geautoriseerd inzamelpunt bijvoorbeeld wanneer u een nieuw gelijksoortig product aanschaft of bij een geautoriseerd inzamelpunt voor hergebruik van elektrische en elektronische apparatuur EEA Een onjuiste afvoer van dit type afval kan leiden tot negatieve effecten op het milieu en de volksgezondheid als gevolg van potentieel gevaarlijke stoffen die veel voorkomen in elektrische en elektronische ...

Page 65: ...ació sobre els punts on podeu lliurar aquest producte per procedir al seu reciclatge adreceu vos a la vostra oficina municipal a les autoritats encarregades dels residus al pla de residus homologat per la RAEE o al servei de recollida de deixalles domèstiques de la vostra localitat Per a més informació sobre la devolució i el reciclatge de productes RAEE visiteu www canon europe com weee Solo per ...

Page 66: ...rodutos REEE vá a www canon europe com weee Gælder kun i Europæiske Union og EØS Norge Island og Liechtenstein Dette symbol angiver at det pågældende produkt ikke må bortskaffes sammen med dagrenovation jf direktivet om affald af elektrisk og elektronisk udstyr WEEE 2012 19 EU og gældende national lovgivning Det pågældende produkt skal afleveres på et nærmere specificeret indsamlingssted f eks i o...

Page 67: ...ov Produktet må leveres til et dertil egnet innsamlingspunkt det vil si på en autorisert en til en basis når du kjøper et nytt lignende produkt eller til et autorisert innsamlingssted for resirkulering av avfall fra elektrisk og elektronisk utstyr EE utstyr Feil håndtering av denne typen avfall kan være miljø og helseskadelig på grunn av potensielt skadelige stoffer som ofte brukes i EE utstyr Sam...

Page 68: ...ha mer information om var du kan lämna den kasserade produkten för återvinning För mer information om inlämning och återvinning av WEEE produkter se www canon europe com weee Pouze Evropská unie a EHP Norsko Island a Lichtenštejnsko Tento symbol znamená že podle směrnice o OEEZ 2012 19 EU a podle vnitrostátních právních předpisů nemá být tento výrobek likvidován s odpadem z domácností Tento výrobe...

Page 69: ...dukt lub do autoryzowanego punktu gromadzenia zużytego sprzętu elektrycznego i elektronicznego w celu poddania go recyklingowi Usuwanie tego typu odpadów w nieodpowiedni sposób może mieć negatywny wpływ na otoczenie i zdrowie innych osób ze względu na niebezpieczne substancje stosowane w takim sprzęcie Jednocześnie pozbycie się zużytego sprzętu w zalecany sposób przyczynia się do właściwego wykorz...

Page 70: ...tīvai 2012 19 ES par elektrisko un elektronisko iekārtu atkritumiem EEIA un vietējiem tiesību aktiem no šī izstrādājuma nedrīkst atbrīvoties izmetot to kopā ar sadzīves atkritumiem Šis izstrādājums ir jānodod piemērotā savākšanas vietā piemēram apstiprinātā veikalā kur iegādājaties līdzīgu jaunu produktu un atstājat veco vai apstiprinātā vietā izlietotu elektrisko un elektronisko iekārtu pārstrāde...

Page 71: ...ravnih virov Če želite več informacij o tem kje lahko odložite odpadno opremo za recikliranje pokličite občinski urad komunalno podjetje ali službo ki skrbi za odstranjevanje odpadkov ali si oglejte načrt OEEO Če želite več informacij o vračanju in recikliranju izdelkov v skladu z direktivo OEEO obiščite www canon europe com weee Само за Европейския съюз и ЕИП Норвегия Исландия и Лихтенщайн Този с...

Page 72: ...com weee Samo za Europsku uniju i EEZ Norveška Island i Lihtenštajn Ovaj simbol pokazuje da se ovaj proizvod ne smije odlagati s kućnim otpadom sukladno WEEE Direktivi 2012 19 EC i vašem nacionalnom zakonu Ovaj proizvod je potrebno predati na posebno mjesto za sakupljanje otpada npr na ovlašteno mjesto gdje možete zamijeniti staro za novo ukoliko kupujete novi sličan proizvod ili na ovlašteno mjes...

Page 73: ... ispravnom odlaganju ovog proizvoda će doprineti efikasnom korišćenju prirodnih resursa Za više informacija o tome gde možete da predate vašu staru opremu radi recikliranje vas molimo da kontaktirate lokalne gradske vlasti komunalne službe odobreni plan reciklaže ili Gradsku čistoću Za više informacija o vraćanju i recikliranju WEEE proizvoda posetite stranicu www canon europe com weee 73 ...

Page 74: ...dling Precautions Canceling Print Jobs Legal Restrictions on Printing Printer Handling Precautions Transporting Your Printer When Repairing Lending or Disposing of the Printer Keeping Print Quality High 74 ...

Page 75: ...sit Postage stamps canceled or uncanceled Identification badges or insignia Selective service or draft papers Checks or drafts issued by governmental agencies Motor vehicle licenses and certificates of title Traveler s checks Food stamps Passports Immigration papers Internal revenue stamps canceled or uncanceled Bonds or other certificates of indebtedness Stock certificates Copyrighted works or wo...

Page 76: ...ot place any object on the top cover Do not place any object on the top cover It will fall into the rear tray when the top cover is opened and cause the printer to malfunction Also place the printer where objects will not fall on it 76 ...

Page 77: ...ot leak Pack the printer in a sturdy box so that it is placed with its bottom facing down using sufficient protective material to ensure safe transport Do not tilt the printer Ink may leak When a shipping agent is handling transport of the printer have its box marked THIS SIDE UP to keep the printer with its bottom facing down Mark also with FRAGILE or HANDLE WITH CARE Please handle with care and ...

Page 78: ...lever B to the left Important The inside of the printer may become stained with ink Be careful not to get your clothes and your hands dirty 5 Remove the carriage stopper C and insert it all the way into the hole in the printer side Pull the carriage stopper forward while pulling it up and insert it in the same orientation 78 ...

Page 79: ...le from the computer and from the printer then unplug the power cord from the printer 10 Use adhesive tape to secure all the covers on the printer to keep them from opening during transportation Then pack the printer in the plastic bag Close and seal the opening of the bag with an object such as tape so as not to leak ink 79 ...

Page 80: ...erial to the printer when packing the printer in the box Important After transporting your printer remove the carriage stopper place it in the original position turn the ink valve lever to the right and then turn on the printer 80 ...

Page 81: ...on may be stored in the printer When sending the printer for repair lending or transferring the printer to another person or disposing of the printer please be sure to follow the steps below in order to delete such information and prevent third parties from accessing it Press and hold the Stop button and release it when the Alarm lamp flashes 11 times 81 ...

Page 82: ...ou press the ON button to turn off the power the printer caps the print head nozzles automatically to prevent from drying If you unplug the power cord from the wall outlet before the ON lamp is turned off the print head will not be capped properly and this will cause drying or clogging When unplugging the power cord check that the ON lamp is not lit Print periodically Just as the tip of a felt pen...

Page 83: ...Main Components and Their Use Main Components Power Supply 83 ...

Page 84: ...Main Components Front View Rear View Inside View Operation Panel 84 ...

Page 85: ...o slide the paper guides and close it before printing E Rear Tray Load paper here Two or more sheets of the same size and type of paper can be loaded at the same time and fed automatically one sheet at a time Loading Plain Paper Photo Paper F Operation Panel Use to change the settings of the printer or to operate it Operation Panel G Paper Output Tray Printed paper is ejected Pull out it before pr...

Page 86: ...e the maintenance cartridge see Replacing Maintenance Cartridge C Maintenance Cover Open when replacing the maintenance cartridge D USB Port Plug in the USB cable to connect the printer with a computer Important Do not touch the metal casing Do not plug in or unplug the USB cable while the printer is printing with the computer This can cause trouble 86 ...

Page 87: ...ks C Upper limit line Indicates the maximum capacity of the ink D Single dot Indicates the amount of ink required when performing ink flush E Lower limit line Indicates the lower limit of the sufficient amount of ink to print Refill the ink tank before the amount of ink is below this line F Ink Valve Lever Operate when transporting a printer Transporting Your Printer G Print Head Holder The print ...

Page 88: ...utton Finalizes the paper size Also used to resolve errors D ON lamp Lights after flashing when the power is turned on E ON button Turns the power on or off Turning the Printer On and Off F Stop button Cancels operation when printing is in progress or when selecting a menu item G Alarm lamp Lights or flashes when an error occurs 88 ...

Page 89: ...Power Supply Checking that Power Is On Turning the Printer On and Off Checking the Power Plug Power Cord Unplugging the Printer 89 ...

Page 90: ...Checking that Power Is On The ON lamp is lit when the printer is turned on Note It may take a while for the printer to start printing immediately after you turn on the printer 90 ...

Page 91: ...tely after you turn on the printer If the Alarm lamp lights or flashes see When Error Occurred You can set the printer to automatically turn on when a print operation is performed from a computer This feature is set to off by default For Windows Managing the Printer Power For macOS Managing the Printer Power Turning off the printer Press the ON button to turn off the printer When the ON lamp stops...

Page 92: ...that the ON lamp is off Note You can set the printer to automatically turn off when no operations are performed or no print jobs are sent to the printer for a certain interval This feature is set to on by default For Windows Managing the Printer Power For macOS Managing the Printer Power 92 ...

Page 93: ...er cord is hot The power plug power cord is rusty The power plug power cord is bent The power plug power cord is worn The power plug power cord is split Caution If you find anything unusual with the power plug power cord described above unplug the power cord and call for service Using the printer with one of the unusual conditions above may cause a fire or an electric shock 93 ...

Page 94: ... the ON lamp is off Unplugging the power cord while the ON lamp is lit or flashing may cause drying or clogging of the print head and print quality may be reduced 1 Press the ON button to turn the printer off 2 Confirm that the ON lamp is off 3 Unplug the power cord The specification of the power cord differs depending on the country or region of use 94 ...

Page 95: ...Changing Settings Changing Printer Settings from Your Computer Windows Changing Printer Settings from Your Computer macOS Changing Settings from Operation Panel 95 ...

Page 96: ...Printer Settings from Your Computer Windows Changing the Print Options Registering a Frequently Used Printing Profile Setting the Ink to be Used Managing the Printer Power Changing the Printer Operation Mode 96 ...

Page 97: ...y this option if you encounter print failures such as part of an image data being cut off 1 Open the printer driver setup window 2 Click Print Options on the Page Setup tab The Print Options dialog box opens 3 Change the individual settings If necessary change the setting of each item and then click OK The Page Setup tab is displayed again 97 ...

Page 98: ...up window 2 Set the necessary items From Commonly Used Settings on the Quick Setup tab select the printing profile to be used and if necessary change the settings after Additional Features You can also register necessary items on the Main and Page Setup tabs 3 Click Save The Save Commonly Used Settings dialog box opens 4 Save the settings Enter a name for the print settings to register in the Name...

Page 99: ...dy registered will be deleted from Commonly Used Settings Registered print settings cannot be saved and preserved If a profile is deleted register the print settings again Deleting Unnecessary Printing Profile 1 Select the printing profile to be deleted Select the printing profile you want to delete from the Commonly Used Settings list on the Quick Setup tab 2 Delete the printing profile Click Del...

Page 100: ... click OK 4 Click OK on the Page Setup tab When you perform printing the specified ink will be used Important When the following settings are specified Black Only does not function because the printer uses an ink other than black to print documents Other than Plain Paper is selected for Media Type on the Main tab Borderless is selected from the Page Layout list on the Page Setup tab Do not detach ...

Page 101: ...f the printer when there are no operations from the printer driver or the printer for a specified period of time 1 Open the Canon IJ Printer Assistant Tool 2 Check that the printer is on and then click Auto Power The Auto Power Settings dialog box will open Note If the printer is off or if communication between the printer and the computer is disabled an error message may appear because the comput...

Page 102: ...firmation message appears click OK The setting is enabled after this When you want to disable this function select Disable from the list according to the same procedure Note When the printer is turned off the Canon IJ Status Monitor message varies depending on the Auto Power On setting When the setting is Enable Printer is standing by is displayed When the setting is Disable Printer is offline is ...

Page 103: ...the Orientation To rotate the print data 90 degrees to the left during printing select this item To rotate the print data 90 degrees to the right during printing clear this item Important Do not change this setting while the print job is displayed in the print wait list Otherwise characters may be omitted or the layout may become corrupt Do not detect mismatched paper settings when printing from a...

Page 104: ...4 Apply the settings Click OK and when the confirmation message appears click OK The printer operates with the modified settings hereafter 104 ...

Page 105: ...Changing Settings from Operation Panel Setting Items on Operation Panel Ink level monitor Initializing Printer Settings 105 ...

Page 106: ... 2 Nozzle Check 3 Roller cleaning 4 Bottom plate cleaning 5 Improving paper rubbing 6 Resetting ink remaining count 7 Ink level notification Enabled 8 Ink level notification Disabled 9 Paper mismatch detection Enabled 10 Paper mismatch detection Disabled 11 Resetting all settings 106 ...

Page 107: ...changing the remaining ink level notification function from disabled to enabled it is necessary to refill all ink tanks up to the upper limit line Refilling Ink Tanks 1 Check that printer is turned on 2 Press and hold the Stop button and release it when the Alarm lamp flashes 8 times The remaining ink level notification function is disabled Resetting the remaining ink level count Important After r...

Page 108: ...procedure below to initialize the printer settings 1 Check that printer is turned on 2 Press and hold the Stop button and release it when the Alarm lamp flashes 11 times All the printer settings are initialized The administrator password specified by Remote UI or IJ Network Device Setup Utility reverts to the default setting After resetting perform setup again as necessary Note You cannot set the ...

Page 109: ...photo paper refer to the paper s packaging or the supplied instructions Storage environment Temperature 32 to 104 F 0 to 40 C Humidity 5 to 95 RH no condensation Power supply AC 100 240 V 50 60 Hz The supplied power cord is only for the country or region you purchased Power consumption Printing 15 W or less 1 Standby minimum 0 6 W or less 1 2 OFF 0 2 W or less 1 USB connection to a PC 2 The wait t...

Page 110: ... 2016 and Windows Server 2019 Amount of hard disk space re quired for installing the driver 1 5 GB or more The necessary amount of hard disk space may be changed without notice macOS Operating System macOS 10 12 6 macOS 10 15 Other Supported OS Chrome OS Some functions may not be available with the supported OS Refer to the Canon web site for details Information in this manual is subject to change...

Page 111: ...Information about Paper Supported Media Types Paper Load Limit Unsupported Media Types Handling Paper Print Area 111 ...

Page 112: ... Canon paper is not available in some countries or regions Note that in the United States Canon paper is not sold by model number Instead purchase paper by name Paper for printing documents Canon Red Label Superior WOP111 Canon Océ Office Colour Paper SAT213 High Resolution Paper HR 101N Paper for printing photos Glossy Photo Paper Everyday Use GP 501 GP 508 Photo Paper Glossy GP 701 Photo Paper P...

Page 113: ...dia types the printer supports differ depending on the OS you are using Standard sizes Letter Legal A4 KG 4 x6 10x15 Special sizes Minimum size 4 00 x 6 00 in 101 6 x 152 4 mm Maximum size 8 50 x 47 24 in 216 0 x 1200 0 mm When Height of Page Size is set to a value exceeding 26 61 in 676 mm Media Type is set to Plain Paper Paper Weight You can use paper in the following weight range Plain paper Fr...

Page 114: ...on Océ Office Colour Paper SAT213 Approx 80 sheets High Resolution Paper HR 101N 1 Approx 80 sheets Paper for printing photos Media Name Model No Rear Tray Glossy Photo Paper Everyday Use GP 501 GP 508 2 Photo Paper Glossy GP 701 2 Photo Paper Plus Glossy II PP 201 PP 208 PP 301 2 Photo Paper Pro Luster LU 101 2 Photo Paper Plus Semi gloss SG 201 2 Matte Photo Paper MP 101 A4 Letter 10 sheets KG 4...

Page 115: ...ide or prevent efficient feeding In this case load one sheet at a time Paper Load Limit of Paper Output Tray Genuine Canon Paper Paper for printing documents Media Name Model No Paper Output Tray Canon Red Label Superior WOP111 Canon Océ Office Colour Paper SAT213 High Resolution Paper HR 101N Approx 50 sheets Paper other than Genuine Canon Paper Common Name Paper Output Tray Plain Paper including...

Page 116: ...r to jam or malfunction Folded curled or wrinkled paper Damp paper Plain paper or notepad paper cut to a small size Picture postcards Postcards Envelopes Any type of paper with holes Paper that is not rectangular Paper bound with staples or glue Paper with an adhesive surface on the back such as label seal Paper decorated with glitter etc 116 ...

Page 117: ... the printed surface until the ink is dried Even when the ink is dried be careful not to touch the printed surface as much as possible when handling Due to the nature of the pigment ink the ink on the printed surface may be removed when being rubbed or scratched Take out only the necessary number of paper from the package just before printing To avoid curling when you do not print put unused paper...

Page 118: ...ts per pigment black ink bottle A4 plain paper when printing in color Standard mode 6 000 sheets Economy mode 7 600 sheets Measurement conditions Measurement images Color printing A4 color document ISO IEC24712 Measurement method Canon original Paper type Plain paper Print driver setting Setting to the default for plain paper setting Print Quality to Economy Borderless printing OFF The number of p...

Page 119: ...Printing Printing from Computer Using PIXMA MAXIFY Cloud Link Paper Settings 119 ...

Page 120: ...Printing from Computer Printing from Application Software Windows Printer Driver Printing from Application Software macOS Printing Using Canon Application Software Printing from Chrome OS 120 ...

Page 121: ... Software Windows Printer Driver Basic Printing Setup Basic Various Printing Methods Changing the Print Quality and Correcting Image Data Overview of the Printer Driver Printer Driver Description Updating the Printer Driver 121 ...

Page 122: ... printer driver s setup screen 4 Select frequently used settings On the Quick Setup tab use Commonly Used Settings to select from predefined print settings When you select a print setting the settings for Additional Features Media Type and Printer Paper Size automatically switch to the predefined values 5 Select print quality For Print Quality select from High Standard or Economy 122 ...

Page 123: ...consumption This means that you can print more than if you have Standard selected When performing color printing ink consumption for the black areas is reduced However for the color areas the same amount of ink is consumed as the Standard setting For details on Economy Mode see Economy Mode 6 Click OK The printer will now print using these settings 123 ...

Page 124: ...ur For instructions on what to do if an error occurs see Paper Settings To check the current printer settings or to apply the printer settings to the printer driver display the Quick Setup tab click Printer Media Information and specify the settings in the dialog box that appears Checking Printer Settings and Applying Settings to Printer Driver 1 Open printer driver setup window 2 On Quick Setup t...

Page 125: ...Note If communication with the printer is disabled the Printer Media Information dialog box will not appear or the printer driver will not be able to obtain printer media information 125 ...

Page 126: ...nter driver Photo Paper Plus Glossy II PP 201 PP 208 PP 301 Photo Paper Plus Glossy II Photo Paper Pro Luster LU 101 Photo Paper Pro Luster Photo Paper Plus Semi gloss SG 201 Photo Paper Plus Semi gloss Glossy Photo Paper Everyday Use GP 501 GP 508 Glossy Photo Paper Photo Paper Glossy GP 701 Glossy Photo Paper Matte Photo Paper MP 101 Matte Photo Paper Canon genuine papers Original Product Media ...

Page 127: ...Commercially available papers Media name Media Type in the printer driver Plain Paper including recycled paper Plain Paper Greeting Cards Inkjet Greeting Card Card Stock Card Stock 127 ...

Page 128: ...Various Printing Methods Setting a Page Size and Orientation Setting the Number of Copies and Printing Order Perform Borderless Printing Scaled Printing Page Layout Printing Duplex Printing 128 ...

Page 129: ...ab 1 Open the printer driver setup window 2 Select the paper size Select a page size from the Page Size list on the Page Setup tab 3 Set Orientation Select Portrait or Landscape for Orientation Check Rotate 180 degrees check box when you want to perform printing with the original being rotated 180 degrees 4 Click OK When you perform print the document will be printed with the selected page size an...

Page 130: ... Specify the print order Check the Print from Last Page check box when you want to print from the last page in order and uncheck the check box when you want to print from the first page Check the Collate check box when you are printing multiple copies of a document and want to print out all pages in each copy together Uncheck this check box when you want to print all pages with the same page numbe...

Page 131: ...ware and this printer driver the number of copies may be multiplied numbers of the two settings or the specified printing order may not be enabled Print from Last Page appears grayed out and is unavailable when Tiling Poster is selected for Page Layout When Booklet is selected for Page Layout Print from Last Page and Collate appear grayed out and cannot be set When Duplex Printing Manual is select...

Page 132: ...hen you want to print data such as a photo without providing any margin around it set borderless printing You can also set borderless printing in Additional Features on the Quick Setup tab Setting Borderless Printing 1 Open the printer driver setup window 2 Set borderless printing Select Borderless from the Page Layout list on the Page Setup tab Click OK when the confirmation message appears When ...

Page 133: ...e Stamp Background button on the Page Setup tab appear grayed out and are unavailable When Light Fabric Iron on Transfers Dark Fabric Iron on Transfers or High Resolution Paper is selected from the Media Type list on the Main tab you cannot perform borderless printing Depending on the type of the media used during borderless printing the print quality may deteriorate at the top and bottom of the s...

Page 134: ...eft Important When the amount of extension is decreased an unexpected margin may be produced on the print depending on the size of the paper Note When the Amount of Extension slider is set to the leftmost position image data will be printed in the full size When Preview before printing is checked on the Main tab you can confirm whether there will be no margin before printing 134 ...

Page 135: ...nt Using Page Size select the page size that is set with your application software 4 Set the scaling rate by using one of the following methods Select a Printer Paper Size When the printer paper size is smaller than the Page Size the page image will be reduced When the printer paper size is larger than the Page Size the page image will be enlarged Specify a scaling factor 135 ...

Page 136: ...erform print the document will be printed with the specified scale Important When the application software which you used to create the original has the scaled printing function configure the settings on your application software You do not need to configure the same setting in the printer driver Note Selecting Scaled changes the printable area of the document 136 ...

Page 137: ...yout list on the Page Setup tab The current settings are displayed in the settings preview on the left side of the printer driver 3 Select the print paper size Select the size of the paper loaded in the printer from the Printer Paper Size list 4 Set the number of pages to be printed on one sheet and the page order If necessary click Specify specify the following settings in the Page Layout Printin...

Page 138: ...er To change the page arrangement order select a placement method from the list Page Border To print a page border around each document page check this check box 5 Complete the setup Click OK on the Page Setup tab When you perform print the specified number of pages will be arranged on each sheet of paper in the specified order 138 ...

Page 139: ...age Setup tab 3 Select the layout Select Normal size Fit to Page Scaled or Page Layout from the Page Layout list 4 Specify the side to be stapled The best Stapling Side is selected automatically from the Orientation and Page Layout settings To change the setting select another stapling side from the list 5 Set the margin width If necessary click Specify Margin and set the margin width and then cli...

Page 140: ...her than Plain Paper is selected from Media Type on the Main tab Duplex Printing Manual appears grayed out and is unavailable When Borderless Tiling Poster or Booklet is selected from the Page Layout list Duplex Printing Manual and Stapling Side appear grayed out and are unavailable Note If the back side of the paper becomes smudged during duplex printing perform Bottom Plate Cleaning in the Canon...

Page 141: ...Overview of the Printer Driver Canon IJ Printer Driver Opening Printer Driver s Setup Screen Canon IJ Status Monitor Instructions for Use Printer Driver 141 ...

Page 142: ...ort different data formats you need a printer driver that supports your printer Installing the Printer Driver To install the printer driver install the driver from the Setup CD ROM or our website Specifying the Printer Driver To specify the printer driver open the Print dialog box of the application software you are using and select Canon XXX where XXX is your model name Displaying the Manual from...

Page 143: ...details refer to the operating instructions of your application software Displaying the Printer Driver s Setup Screen by Clicking the Printer Icon From the setup screen you can perform printer maintenance operations such as print head cleaning or set print settings to be shared by all application software 1 Select Control Panel Hardware and Sound Devices and Printers 2 Right click the icon of your...

Page 144: ...n on the task bar Click the button of the status monitor displayed on the task bar The Canon IJ Status Monitor appears Note To open the Canon IJ Status Monitor when the printer is not printing open the printer driver setup window and click View Printer Status on the Maintenance tab The information displayed on the Canon IJ Status Monitor may differ depending on the country or region where you are ...

Page 145: ...In such cases take the appropriate action as described Related Topic Canon IJ Status Monitor Description 145 ...

Page 146: ...ince the resolution in the preview display differs from the printing resolution text and lines in the preview display may appear different from the actual print result With some applications the printing is divided into multiple print jobs To cancel printing delete all divided print jobs If image data is not printed correctly display the Print Options dialog box from the Page Setup tab and change ...

Page 147: ...ng If bitmap printing is enabled in Adobe Illustrator Adobe Systems Incorporated printing may take time or some data may not be printed Print after unchecking the Bitmap Printing check box in the Print dialog box 147 ...

Page 148: ...Printer Driver Description Quick Setup Tab Description Main Tab Description Page Setup Tab Description Maintenance Tab Description Canon IJ Status Monitor Description 148 ...

Page 149: ...es either by dragging the individual profiles or by holding down the Ctrl key and pressing the up or down arrow keys Standard These are the factory settings If Page Size Orientation and Copies were set from the application software those settings have priority Photo Printing If you select this setting when printing a photo the photo paper and photo size generally used are set The Borderless Printi...

Page 150: ...fore you actually print the data Check this check box to display a preview before printing Uncheck this check box if you do not want to display a preview Additional Features Displays the frequently used convenient functions for the printing profile that you selected for Commonly Used Settings on the Quick Setup tab When you move the mouse pointer near a function that can be changed a description o...

Page 151: ...djustment Select when you set the Color Correction method and individual settings such as Cyan Magenta Yellow Brightness Contrast etc Media Type Selects a type of printing paper Select a media type that matches the paper that is loaded in the printer This ensures that printing is carried out properly for the specified paper Printer Paper Size Selects the size of paper actually loaded into the prin...

Page 152: ... more than if you have Standard selected When performing color printing ink consumption for the black areas is reduced However for the color areas the same amount of ink is consumed as the Standard setting For details on Economy Mode see Economy Mode Paper Source The paper source of the media is being displayed Rear Tray Paper is always supplied from the rear tray Copies Specifies the number of co...

Page 153: ...s dialog box Select the icons of the printing profiles to be registered to Commonly Used Settings and change the items to be saved in the printing profiles Icon Select the icon for the printing profile you wish to save The selected icon appears with its name in the Commonly Used Settings list on the Quick Setup tab Save the paper size setting Saves the paper size to the printing profile in Commonl...

Page 154: ...ecified in Units Printer Media Information dialog box This dialog box allows you to check the printer settings and apply the checked settings to the printer driver Paper Source The paper source of the media is being displayed Media Type Displays the Media Type that is currently set on the printer To apply the displayed setting to the printer driver click Set Page Size Displays the Page Size that i...

Page 155: ...ype that matches the paper that is loaded in the printer This ensures that printing is carried out properly for the specified paper Paper Source Shows the source from which paper is supplied Rear Tray Paper is always supplied from the rear tray Print Quality Selects your desired printing quality Select one of the following to set the print quality level that is appropriate for the purpose Importan...

Page 156: ... Brightness Contrast etc and Color Correction method Set Select Manual for Color Intensity to enable this button In the Manual Color Adjustment dialog box you can adjust individual color settings such as Cyan Magenta Yellow Brightness and Contrast on the Color Adjustment tab and select the Color Correction method on the Matching tab Note If you want to use an ICC profile to adjust colors use the M...

Page 157: ...ta and Yellow Moving the slider to the right makes a color stronger and moving the slider to the left makes a color weaker You can also directly enter a value linked to the slider Enter a value in the range from 50 to 50 This adjustment changes the relative amount of ink of each color used which alters the total color balance of the document Use your application if you want to change the total col...

Page 158: ...ost people prefer ICM Adjusts the colors by using an ICC profile when printing Important If the application software is set so that ICM is disabled ICM is unavailable for Color Correction and the printer may not be able to print the image data properly None Disables color adjustment with the printer driver Select this value when you are specifying an individually created printing ICC profile in an...

Page 159: ...o specify any vertical and horizontal dimensions for the paper size Orientation Selects the printing orientation If the application used to create your document has a similar function select the same orientation that you selected in that application Portrait Prints the document so that its top and bottom positions are unchanged relative to the paper feed direction This is the default setting Lands...

Page 160: ...t the printer can automatically reduce the size when it prints the document Check this check box to reduce the size when printing the document Borderless Chooses whether you are printing on a full page without any page margins or printing with page margins In borderless printing originals are enlarged to extend slightly off the paper Thus printing can be performed without any margins border Use Am...

Page 161: ...unction can be used only when Plain Paper is selected for Media Type and one of Normal size Fit to Page Scaled or Page Layout is selected Stapling Side Selects the stapling margin position The printer analyzes the Orientation and Page Layout settings and automatically selects the best stapling margin position Check Stapling Side and select from the list to change it Specify Margin Opens the Specif...

Page 162: ...the environment Stamp and Background may not be available Custom Paper Size dialog box This dialog box allows you to specify the size width and height of the custom paper Units Select the unit for entering a user defined paper size Paper Size Specifies the Width and the Height of the custom paper Measurement is shown according to the units specified in Units Page Layout Printing dialog box This di...

Page 163: ...Depending on the environment of the printer driver you are using this function may not be available Print Cut Paste lines in margins Specifies whether to print cut lines that serve as guidelines for pasting together the pages into a poster Check this check box to print the cut lines Print page range Specifies the printing range Select All under normal circumstances Select Pages to specify a specif...

Page 164: ...ble Disable ICM required from the application software Disables the ICM function required from the application software When an application software uses Windows ICM to print data unexpected colors may be produced or the printing speed may decrease If these problems occur checking this check box may resolve the problems Important Uncheck this check box under normal circumstances This function does...

Page 165: ...th the application software and then print the data Depending on the application software being used the image data may be cut off or may not be printed properly In such cases select On If you will not be using this function select Off Important When using this function the print quality may drop depending on the print data Unit of Print Data Processing Selects the processing unit of the print dat...

Page 166: ...overlapped by the document may be hidden Stamp first page only Selects whether the stamp is to be printed on the first page only or on all pages when the document has two or more pages Check the Stamp check box to enable this Check this check box to print a stamp on the first page only Background Background printing is a function that allows you to print an illustration or a similar object bitmap ...

Page 167: ...xt Specifies the stamp text string Up to 64 characters can be entered For Date Time User Name the creation date time and user name of the printed object are displayed in Stamp Text Important Stamp Text appears grayed out and is unavailable if Date Time User Name is selected TrueType Font Selects the font for the stamp text string Style Selects the font style for the stamp text string Size Selects ...

Page 168: ... You can also change the stamp position by dragging the stamp in the preview window Rotation Specifies the angle of rotation for the stamp The angle can be set by entering the number of degrees Negative values rotate the stamp clockwise Note Rotation is enabled only when Text or Date Time User Name is selected for Stamp Type on the Stamp tab Note Click Defaults to set the stamp position to Center ...

Page 169: ...w Intensity Adjusts the intensity of the bitmap to be used as a background Moving the slider to the right increases the intensity and moving the slider to the left decreases the intensity To print the background at the original bitmap intensity move the slider to the rightmost position Note Depending on the environment this function may not be available Click Defaults to set File to blank Layout M...

Page 170: ...pics Setting Paper Dimensions Custom Size Setting a Page Size and Orientation Perform Borderless Printing Fit to Page Printing Scaled Printing Page Layout Printing Tiling Poster Printing Booklet Printing Duplex Printing Setting the Stapling Margin Setting the Number of Copies and Printing Order Changing the Print Options Stamp Background Printing 170 ...

Page 171: ...he printer status and how a print job is proceeding About Opens the About dialog box The version of the printer driver plus a copyright notice can be checked In addition the language to be used can be switched About dialog box When you click About the About dialog box is displayed This dialog box displays the version copyright and module list of the printer driver You can select the language to be...

Page 172: ...Important If the font for displaying the language of your choice is not installed in your system the characters will be garbled 172 ...

Page 173: ...tion on any errors that occur on the printer You can then immediately check what sort of action to perform Overview of the Canon IJ Status Monitor The Canon IJ Status Monitor displays icons and messages related to printer status and ink During printing you can check information about the document being printed and the print progress If an error occurs the status monitor displays the error content ...

Page 174: ...e maintenance cartridge Option Menu If a printer message appears select Enable Status Monitor to start the Canon IJ Status Monitor Select Enable Status Monitor to use the following commands Always Display Current Job Displays the Canon IJ Status Monitor whenever a document is being printed Always Display on Top Displays the Canon IJ Status Monitor in front of other windows Display Warning Automati...

Page 175: ...ntinue Some applications require an administrator account to continue In such cases switch to an administrator account and restart the operation from the beginning 2 Install the printer driver Take the appropriate action as described on the screen 3 Complete the installation Click Exit Depending on the environment you are using a message prompting you to restart the computer may be displayed To co...

Page 176: ...Printing Using Canon Application Software Easy PhotoPrint Editor Guide 176 ...

Page 177: ...tings After loading paper The Paper lamp flashes Set the paper size according to the loaded paper Media type is set depending on the paper size Paper size Media type A4 Letter Legal Plain paper KG 4 x6 10x15 Photo paper When the paper size setting for printing is different from the paper size setting set to the printer Ex Paper size setting for printing A4 Paper size setting set to the printer Let...

Page 178: ...to Letter on the printer you load A4 sized paper before you start printing Set the paper size setting depending on the loaded paper on the rear tray after replacing paper Cancel printing Press the Stop button to cancel printing and change the paper size setting specified for printing Try printing again Default Setting for Displaying the Error Code which Prevents Misprinting When you print from the...

Page 179: ... When you print from macOS The error code which prevents misprinting is enabled by default To change the setting Changing the Printer Operation Mode Important The printer starts printing even though the paper size setting for printing and the paper size setting set to the printer are different if the message which prevents misprinting is disabled 179 ...

Page 180: ...rn On Printer Turns Off Unexpectedly or Repeatedly USB Connection Problems Cannot Communicate with Printer via USB Printer Does Not Print Printing Stops Ink Does Not Come Out What to Do When Paper Is Jammed Printer Does Not Pick up or Feed the Paper No Paper Error Printout Results Are Unsatisfactory Cannot Set Correctly Installation Failed to Printer Driver Installation Windows Error or Message Ap...

Page 181: ...If You Cannot Solve a Problem Repairing Your Printer Check the State of the Print Head 181 ...

Page 182: ...Printing Problems Printer Does Not Print Ink Does Not Come Out Ink Runs Out Fast Printer Does Not Pick up or Feed the Paper No Paper Error Printout Results Are Unsatisfactory 182 ...

Page 183: ...ng starts normally there is a problem with the relay device Contact the vendor of the relay device There could also be a problem with the USB cable Replace the USB cable and retry the printing Check3 Make sure paper size specified when printing matches paper size registered in your printer If the paper settings specified when printing differ from the paper size registered in the printer an error w...

Page 184: ... Printers Scanners for a printer to make the one selected by default Check6 Are you trying to print a large data file Windows If you are trying to print a large data file it takes a long time to start printing If the printer does not start printing after a certain period of time select On for Prevention of Print Data Loss on the Print Options dialog box For details refer to Page Setup Tab Descript...

Page 185: ...ure the print head is installed properly Next push the joint buttons B firmly to the end Important Make sure that the orange label and the protective tape have been removed when installing the print head Do not open the print head locking cover A carelessly The ink may leak out Check Installation of Print Head 185 ...

Page 186: ...he print head After cleaning the print head print the nozzle check pattern and check the result From the printer Cleaning the Print Head From the computer For Windows Cleaning For macOS Cleaning If it still does not improve go to the next step Step3 Clean the print head again After cleaning the print head again print the nozzle check pattern and check the result If it still does not improve go to ...

Page 187: ... If the nozzle check pattern is not printed correctly even after performing ink flush check the installing condition of the print head Check Installation of Print Head Important Performing ink flush when the remaining ink level is not enough may damage the printer Before performing ink flush check the remaining ink level of all colors For Windows Ink Flush For macOS Ink Flush Note Although some ai...

Page 188: ...Ink Runs Out Fast After you refill the ink tank the printer takes in ink from the ink tank and ink flows into the printer Ink may seem to run out fast due to this procedure 188 ...

Page 189: ...oad at a time to less than half of the paper load limit Always load the paper in portrait orientation regardless of the printing orientation When you load the paper place the print side facing UP and align the right and left paper guides with the paper stack Loading Paper Check3 Is paper too thick or curled Unsupported Media Types Check4 Make sure media type and paper size settings match with load...

Page 190: ...sert the paper so that your hand does not directly touch the part in the center of the rear tray when removing the foreign object 4 Remove foreign object by hand with paper inserted Put your hand between the paper you inserted and the rear tray to remove the foreign object 190 ...

Page 191: ... may cause the ink to leak Check6 Clean paper feed roller Cleaning Paper Feed Rollers If the measures above do not solve the problem contact your nearest Canon service center to request a repair Important Do not tilt the printer when moving it since the ink may leak out When transporting the printer for repairing it see Repairing Your Printer 191 ...

Page 192: ...fers depending on what you are using your printer for You can check media type settings using the printer driver Basic Printing Setup Check2 Make sure appropriate print quality is selected on the computer Select a print quality suited to the paper and to what you are printing If you notice blurs or uneven colors increase the print quality setting and retry the printing You can check print quality ...

Page 193: ...Printouts Are Blank Blurry or Fuzzy Inaccurate or Bleeding Colors Streaks or Lines Printing Is Blurry Colors Are Wrong 193 ...

Page 194: ...ite Streaks Appear Check1 Make sure joint button is not lifted up Push the print head locking cover A to make sure the print head is installed properly Next push the joint buttons B firmly to the end 194 ...

Page 195: ...le check pattern examine the pattern From the printer Printing the Nozzle Check Pattern From the computer For Windows Printing a Nozzle Check Pattern For macOS Printing a Nozzle Check Pattern If the pattern is not printed correctly go to the next step Step2 Clean the print head After cleaning the print head print the nozzle check pattern and check the result From the printer Cleaning the Print Hea...

Page 196: ...sary For Windows Ink Flush For macOS Ink Flush If the nozzle check pattern is not printed correctly even after performing ink flush check the installing condition of the print head Check Installation of Print Head Important Performing ink flush when the remaining ink level is not enough may damage the printer Before performing ink flush check the remaining ink level of all colors For Windows Ink F...

Page 197: ...se unclear prints or prints with reduced quality When you load paper on the rear tray load paper with the printable side facing up Refer to the instruction manual supplied with the paper for detailed information on the printable side Note Although some air may enter the ink tube it is not a malfunction No problem if the nozzle check pattern is printed correctly 197 ...

Page 198: ...re the print head is installed properly Next push the joint buttons B firmly to the end Important Make sure that the orange label and the protective tape have been removed when installing the print head Do not open the print head locking cover A carelessly The ink may leak out Check Installation of Print Head 198 ...

Page 199: ... details on printing the nozzle check pattern print head cleaning and print head deep cleaning see If Printing Is Faint or Uneven Step1 Print the nozzle check pattern After printing the nozzle check pattern examine the pattern From the printer Printing the Nozzle Check Pattern From the computer For Windows Printing a Nozzle Check Pattern For macOS Printing a Nozzle Check Pattern If the pattern is ...

Page 200: ...ter performing ink flush print the nozzle check pattern and check the result Ink flush consumes a great amount of ink Frequent ink flush can rapidly consume ink so perform it only when necessary For Windows Ink Flush For macOS Ink Flush If the nozzle check pattern is not printed correctly even after performing ink flush check the installing condition of the print head Check Installation of Print H...

Page 201: ...ment If printed lines are misaligned distorted or print results are otherwise unsatisfactory adjust the print head position For Windows Adjusting Print Head Position For macOS Adjusting Print Head Position Check3 Increase print quality and try printing again Increasing the print quality using the printer driver may improve the print result 201 ...

Page 202: ...ng paper When using Photo Paper Plus Semi gloss even if the sheet is curled load one sheet at a time as it is Rolling this paper in the opposite direction to flatten it may crack the paper surface and reduce the print quality We recommend putting unused paper back into the package and storing it flat Plain Paper Turn the paper over and reload it to print on the other side Leaving the paper loaded ...

Page 203: ...fore printing This may improve the print result B Print side We recommend feeding paper that has been curled outward one sheet at a time Check4 Set printer to prevent paper abrasion Adjusting the setting to prevent paper abrasion will widen the clearance between the print head and the paper If you notice abrasion even with the media type set correctly to match the paper set the printer to prevent ...

Page 204: ...ing with a low brightness setting on plain paper the paper may absorb too much ink and become wavy causing paper abrasion Adjusting Brightness Check6 Is paper feed roller dirty Clean paper feed roller Cleaning Paper Feed Rollers Check7 Is inside of printer dirty During duplex printing ink may stain the inside of the printer smudging the printout Perform bottom plate cleaning to clean inside of pri...

Page 205: ...tenance Tool Canon IJ Printer Assistant Tool 3 Select Custom Settings 4 Drag Ink Drying Wait Time slide bar to set the wait time and select OK 5 Check message and select OK For macOS Set the waiting time using Remote UI Opening Remote UI for Maintenance 205 ...

Page 206: ...tout Results Are Unsatisfactory Note The direction or pattern of the vertical lines A may vary depending on the image data or the print setting This printer performs automatic cleaning when necessary to keep printouts clean A small amount of ink is ejected for cleaning Although the ink is normally ejected onto the ink absorber at the outer edge of the paper it may get onto the paper if the loaded ...

Page 207: ...Mechanical Problems Printer Does Not Turn On Printer Turns Off Unexpectedly or Repeatedly USB Connection Problems Cannot Communicate with Printer via USB 207 ...

Page 208: ...Check3 Unplug printer leave it for at least 2 minutes and then plug it back in and turn on again If this does not solve the problem contact your nearest Canon service center to request a repair Important Do not tilt the printer when moving it since the ink may leak out When transporting the printer for repairing it see Repairing Your Printer 208 ...

Page 209: ...Disable the setting from the computer For Windows Use Canon IJ Printer Assistant Tool to disable the setting following the procedure below 1 Open Canon IJ Printer Assistant Tool Opening the Maintenance Tool Canon IJ Printer Assistant Tool 2 Select Auto Power 3 Select Disable for Auto Power Off 4 Select OK 5 Select OK on displayed screen The setting to shut off the power automatically is disabled F...

Page 210: ... Check following to make sure your system environment supports Hi Speed USB connection Does the USB port on your computer support Hi Speed USB connection Does the USB cable or the USB hub support Hi Speed USB connection Be sure to use a certified Hi Speed USB cable We recommend that the USB cable be no longer than 10 feet 3 meters or so Is the Hi Speed USB driver working properly on your computer ...

Page 211: ...printer Important Check the orientation of the Type B connector and connect to the printer For details refer to the instruction manual supplied with the USB cable Check3 Make sure Enable bidirectional support is selected in the Ports sheet of the Printer properties dialog box Windows If not select it to enable bidirectional support Opening Printer Driver s Setup Screen 211 ...

Page 212: ...Installation and Download Problems Failed to Printer Driver Installation Windows 212 ...

Page 213: ...operations to install the Printer Driver 1 Open screen to uninstall Printer Driver For Windows 10 Select Settings Apps For Windows 8 1 Windows 7 Select Control Panel Programs and Features 2 Check if there is Canon XXX series Printer Driver you want to install in list XXX is the model name 3 If you find Printer Driver for printer you want to install uninstall it If not found proceed to the next ste...

Page 214: ...d connect to the printer For details refer to the instruction manual supplied with the USB cable Check2 Follow procedure below to connect printer and computer again Important For macOS make sure the lock icon is on the lower left of the Printers Scanners screen If the icon locked is displayed click the icon to unlock The administrator name and the password are necessary to unlock 1 Unplug USB cabl...

Page 215: ...2 Turn off printer 3 Shut down computer After shutting down restart your computer and install the latest Printer Driver downloaded in step 1 215 ...

Page 216: ...Errors and Messages When Error Occurred Message Support Code Appears 216 ...

Page 217: ...of Flashes of Alarm Lamp Example of 2 times flashing A Flashes B Goes off Number of flashes Cause Support Code 2 flashes Printer is out of paper or paper does not feed 1000 Paper cannot be fed because the paper feed rollers are dirty 1070 If the Paper lamp is also flashing Paper size settings at printer driver do not match the paper size registered in the printer 2114 3 flashes Paper is jammed at ...

Page 218: ...rinting with current print settings 4103 Paper size that cannot be fed is specified 4104 14 flashes Print head cannot be recognized 1473 15 flashes Print head cannot be recognized 1472 25 flashes The time for replacement of internal parts is approaching 2200 Support Code Corresponding to Number of Alternate Flashes of ON Lamp and Alarm Lamp Example of 2 times flashing A Alternately flashes B Goes ...

Page 219: ...ror has occurred 5200 5205 5206 9 flashes Printer error has occurred 6800 6801 10 flashes An error requiring a repair has occurred 7500 7600 7700 7800 B20B Other cases than above Printer error has occurred 6500 6930 6931 6932 6933 6940 6941 6942 6943 6944 6945 6946 219 ...

Page 220: ...e are displayed on the Computer Screen Windows For details on how to resolve errors with Support Codes see List of Support Code for Error For details on how to resolve errors without Support Codes see Message Support Code Appears 220 ...

Page 221: ...in and turn on The ON lamp flashes while the printer is initializing Wait until the ON lamp stops flashing and remains lit Check2 Make sure USB cable is securely plugged in to printer and computer When the USB cable is securely plugged in check the following If you are using a relay device such as a USB hub disconnect it connect the printer directly to the computer and retry the printing If printi...

Page 222: ...rror message appears outside printer status monitor check the following Could not spool successfully due to insufficient disk space Delete any unnecessary files to increase the amount of free space on the disk Could not spool successfully due to insufficient memory Close other applications to increase the available memory If you still cannot print restart your computer and retry the printing Print...

Page 223: ...se Support Code Appears on Printer s LCD and Computer Screen 1000 to 1ZZZ 1000 1070 1200 1215 1300 1366 1368 1431 1432 1470 1471 1472 1473 1476 1496 15A0 1640 1723 1724 1725 1726 1727 1890 1892 2000 to 2ZZZ 2114 2123 2200 3000 to 3ZZZ 3442 3443 3444 3445 4000 to 4ZZZ 4103 4104 5000 to 5ZZZ 5100 5200 5205 5206 5400 5700 5C30 6000 to 6ZZZ 6000 6500 6800 6801 6930 6931 6932 6933 6940 6941 6942 6943 6...

Page 224: ... A000 to ZZZZ B20B Note For information on how to deal with paper jams see What to Do When Paper Is Jammed 224 ...

Page 225: ...cedure as shown below If you can see the jammed paper at the paper output slot or the rear tray 1300 If the paper tears and you cannot remove it from the paper output slot or if the paper is jammed inside the printer Paper Is Jammed inside Printer Cases other than above Other Cases 225 ...

Page 226: ...Stop button to stop the printing before you turn off the printer If the paper tears and you cannot remove the jammed paper from the paper output slot or the rear tray remove the paper from inside the printer Paper Is Jammed inside Printer 2 Reload paper and press printer s OK button The printer resumes printing Reprint the page you were printing if it was not printed properly due to the paper jam ...

Page 227: ...olve the problem contact your nearest Canon service center to request a repair Important Do not tilt the printer when moving it since the ink may leak out When transporting the printer for repairing it see Repairing Your Printer 227 ...

Page 228: ...inter to remove it press the printer s Stop button to stop the printing before you turn off the printer 1 Turn off printer and unplug it 2 Open top cover Important Do not touch clear film A white belt B or tubes C If you soil or scratch this part by touching it with paper or your hand it could damage the printer 3 Check if jammed paper is under print head holder If the jammed paper is under the pr...

Page 229: ...When moving the print head holder hold the top of the print head holder and slide it slowly to the far right or left 4 Hold jammed paper firmly in both hands If the paper is rolled up pull out it 229 ...

Page 230: ...t a bit of paper may remain in the printer Check the following and remove any remaining paper Any paper left under the print head holder Any small bits of paper left in the printer Any paper left in the left and right empty spaces D in the printer 7 Close top cover 8 Plug in the printer again and turn it back on All jobs in the print queue are canceled Redo the printing 230 ...

Page 231: ... all the jammed paper there may be some paper still inside the printer Check the printer again for any remaining bits of paper If the measures above do not solve the problem contact your nearest Canon service center to request a repair Important Do not tilt the printer when moving it since the ink may leak out When transporting the printer for repairing it see Repairing Your Printer 231 ...

Page 232: ...rear tray properly What to Do Take the corresponding actions below Load paper in the rear tray Loading Plain Paper Photo Paper Align the paper guides of the rear tray with both edges of the paper Close the feed slot cover After carrying out the above measures press the printer s OK button to cancel the error 232 ...

Page 233: ...Note To cancel printing press the printer s Stop button 233 ...

Page 234: ...er feed rollers are dirty What to Do Press the printer s Stop button to cancel printing and then perform the paper feed roller cleaning From Windows Cleaning the Paper Feed Rollers From the printer s operation panel Cleaning Paper Feed Rollers 234 ...

Page 235: ...1200 Cause Top cover is open What to Do Close the top cover and wait for a while Do not forget to close it such as after refilling ink tanks 235 ...

Page 236: ...ed because the maintenance cartridge is almost full What to Do To perform Ink Flush first turn off the printer and then replace the maintenance cartridge Replacing Maintenance Cartridge Press the printer s OK button to cancel the error 236 ...

Page 237: ...ge may not be installed properly or may not be compatible with this printer What to Do Turn off the printer remove the maintenance cartridge and then reinstall it correctly Refer to Replacing Maintenance Cartridge for details on removing and installing the maintenance cartridge 237 ...

Page 238: ...he remaining ink in the ink tank If the remaining ink level is below the lower limit line refill the ink tank with the corresponding color of ink Refilling Ink Tanks If printing is continued when the remaining ink level is below the lower limit line the printer may consume a certain amount of ink to return to printable status To continue printing press the printer s OK button 238 ...

Page 239: ...he maintenance cartridge is not installed What to Do Turn off the printer and then install the maintenance cartridge Refer to Replacing Maintenance Cartridge for details on installing the maintenance cartridge 239 ...

Page 240: ...tenance cartridge cannot be used This printer cannot use maintenance cartridges that have been installed in other printers What to Do Turn off the printer and then replace with a new maintenance cartridge Replacing Maintenance Cartridge 240 ...

Page 241: ...ge may not be installed properly or may not be compatible with this printer What to Do Turn off the printer remove the maintenance cartridge and then reinstall it correctly Refer to Replacing Maintenance Cartridge for details on removing and installing the maintenance cartridge 241 ...

Page 242: ...and then replace the maintenance cartridge Replacing Maintenance Cartridge Note The condition of the maintenance cartridge when this error is displayed will depend on where and how the printer is used When this message is displayed you must replace the maintenance cartridge 242 ...

Page 243: ...at to Do The printer will not be able to print with a full maintenance cartridge Press the printer s OK button to cancel the error and then prepare a new maintenance cartridge For details on the maintenance cartridge see Replacing Maintenance Cartridge 243 ...

Page 244: ... Do Open the top cover and make sure that shipping tape and protective material have been removed from the print head holder If the shipping tape or protective material is still there remove it and close the top cover In the case of the first printer setup click here select your printer name on the page and follow the instructions 244 ...

Page 245: ...r than the paper size set at the printer driver you can continue the printing without changing the paper size settings Press the printer s OK button See below for paper sizes that can be registered in the printer using the printer s Paper Select button Paper Settings You can disable the function to prevent printing error When this function is disabled the printer uses the paper settings for printi...

Page 246: ...l the error Contact your nearest Canon service center to request a repair as soon as possible You cannot replace the internal parts of the printer yourself Important Do not tilt the printer when moving it since the ink may leak out When transporting the printer for repair see Repairing Your Printer 246 ...

Page 247: ...4103 Cause Cannot perform printing with current print settings What to Do Press the printer s Stop button to cancel printing Change the print settings specified when printing and retry printing 247 ...

Page 248: ...impediment Important When clearing an impediment to print head holder motion be careful not to touch clear film A white belt B or tubes C If you soil or scratch this part by touching it with paper or your hand it could damage the printer Turn the printer back on If this does not solve the problem contact your nearest Canon service center to request a repair Important Do not tilt the printer when m...

Page 249: ...nd turn it back on If the ink tank is refilled because it runs out of ink perform ink flush From Windows Cleaning the Print Heads From macOS Cleaning the Print Heads If this does not solve the problem contact your nearest Canon service center to request a repair Important Do not tilt the printer when moving it since the ink may leak out When transporting the printer for repairing it see Repairing ...

Page 250: ...per Is Jammed Turn off the printer and unplug it Plug in the printer again and turn it back on If this does not solve the problem contact your nearest Canon service center to request a repair Important Do not tilt the printer when moving it since the ink may leak out When transporting the printer for repairing it see Repairing Your Printer 250 ...

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