Canon EOS C500, Instruction Manual

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189
Troubleshooting
Cannot record
- Cannot record on a CF card. The file control information is corrupted or there was an encoder error. Turn off the
camera and back on again. Then, remove the CF card being used and reinsert it. Alternatively, replace the CF card. If
this does not solve the problem, consult a Canon Service Center.
• Corrupted file control information cannot be recovered. CF cards or clips with corrupt file control information cannot
be read by the Canon XF Utility software or associated plugins.
Cannot switch CF card slots
- The SLOT SELECT button was pressed while the camera is recording. Wait until recording is finished to change the
selected CF card slot.
CF A/CF B Buffer overflow. Recording was stopped.
- The data transfer rate was too high for the CF card in use and the recording was stopped. Use a recommended card
(
A
43).
CF A/CF B Cannot restore
- Could not recover data on the CF card. Save your clips (
A
155) and initialize the CF card (
A
45).
CF A/CF B error
- The CF card cannot be recognized or cannot be accessed. Check that the CF card is inserted correctly and not
malfunctioning.
CF A/CF B Management data is not supported and will be deleted
- This message may appear if you insert into the camera a CF card that was initialized by a Canon professional
camcorder. Check the contents of the CF card.
CF A/CF B Management file error Cannot record
- Cannot record because the camera cannot write to the file control information. This may occur if the files on the CF
card were accessed using another device. Save your clips (
A
155) and initialize the CF card (
A
45).
• During double slot recording, both “CF A” and “CF B” will appear in the message.
CF A/CF B Media full
- If either “CF A” or “CF B” appears in the message: CF card A or CF card B is full so recording will not start. Switch to
the CF card in the other CF card slot to record.
- If both “CF A” and “CF B” appear in the message: CF card A and CF card B are full. Delete some clips (
A
136) to free
some space or replace a CF card.
CF A/CF B Media is almost full
- The amount of available space on CF card A and CF card B combined is low. Replace the CF card that is not selected.
CF A/CF B Media is not supported
- CF cards that are less than 512 MB or not UDMA-compatible cannot be used with the camera. Use a recommended
CF card (
A
43).
CF A/CF B Number of clips already at maximum
- The CF card selected for recording already contains the maximum number of clips (999 clips). Replace the CF card or
use the CF card in the other CF card slot.
- Because both CF cards reached the maximum number of clips, double slot recording is not available.
• During double slot recording, both “CF A” and “CF B” will appear in the message.
CF A/CF B Operation canceled.
- The file control information is corrupted or there was an encoder error. Turn off the camera and back on again. Then,
remove the CF card being used and reinsert it. Alternatively, replace the CF card. If this does not solve the problem,
consult a Canon Service Center.
• Corrupted file control information cannot be recovered. CF cards or clips with corrupt file control information cannot
be read by the Canon XF Utility software or associated plugins.
CF A/CF B Reached the recording limit for one clip. Recording was stopped.
- When recording a single clip for an extended period of time, the clip will be split into smaller video files every 2 GB (or
1 GB when recording in slow motion). This message will appear when the number of smaller video files reaches 99.
CF A/CF B Using a card that supports UDMA mode 4 or higher is recommended
- The CF card’s UDMA mode is lower than UDMA4. We recommend using a CF card that with a UDMA mode of at least
UDMA4.
CF A
J
CF B / CF B
J
CF A Switched
- This message appears when you use the SLOT SELECT button to switch the CF card slot in use or recording
continued from one CF card to the other.
CF A
J
CF B / CF B
J
CF A Will switch in a moment
- The CF card is almost full so recording will continue on the other CF card in approximately 1 minute.
COP
Y