163
For Troubleshooting Operations
Check Point
Solution
Is the computer's configuration
for suspend or sleep state set to
something other than "Never"?
Selecting "Never" in the Microsoft Windows Power Saver or
Power Option settings will prevent the computer from entering a
sleep state. Refer to Microsoft Windows product documentation
for instructions on adjusting your computer's power settings.
Is "no ink" displayed even
though an ink tank with
remaining ink is set?
Reinstall the ink tank.
Are the port settings correct?
Follow the steps below to confirm the port settings:
1. Select as described below:
・
For Windows 10
Right-click on start and then select Control Panel -> Hardware
and Sound -> Devices and printers.
・
For Windows 8.1
From the Desktop charms, select Settings -> Control Panel ->
Hardware and Sound -> Devices and Printers.
・
For Windows 7
Select the Start menu -> Devices and Printers.
2. Right-click the printer icon and select [Printer Properties].
The properties window will appear.
3. Click on the [Ports] tab and confirm that the port is correctly
selected.
e.g.)For USB connection: USBnnn ("nnn" represents numbers)
For
network
connection:
CFTnnnnnn@MDL
("n" represents the last six digits of the printer's Mac address,
and MDL is the printer's model name.)
If the setting is incorrect, set it correctly.
If the port to be used is not available, uninstall the printer driver
and install the printer driver again.
4. Click [OK].
