Canon Color Bubble Jet S800, User Manual

Page: 45 / 76

Troubleshooting
41
Smudged or
smeared ink on
paper
(continued)
Printhead may need to
be replaced Perform multiple printhead cleanings. See “Cleaning the
Printhead” on page 32, or the
S800 Reference Guide on the
Setup Software & Reference Guide CD-ROM for more
information.
Printed output is
faded or unclear Media not loaded
print-side up Check that your media is placed in the printer facing in the
correct direction. See “Loading Media into the S800” on
page 8.
Low ink Verify that you have sufficient ink in the ink tanks. See
“Monitoring Ink Levels” on page 27.
Printhead nozzles
clogged or damaged Verify that the printhead is working properly. See “Printing a
Nozzle Check Pattern” on page 30, and/or “Cleaning the
Printhead” on page 32.
If necessary, perform multiple printhead cleanings. See the
S800 Reference Guide on the Setup Software & Reference
Guide CD-ROM for more information.
Ink tanks are not
seated properly Check the ink tanks, and reseat them if necessary. See
“Replacing Ink Tanks” on page 28.
Printhead needs to be
aligned Perform printhead alignment. See “Aligning the Printhead”
on page 29.
Meaningless
characters
printed Corrupted print
instructions are stored
in the printer buffer. 1. Turn the printer off to clear the printer buffer.
2. Cancel the print job from the computer. (See “Cancelling
a Print Job” on page 14.)
3. Turn the printer on again.
Previous print job
paused before it was
finished If a previous print job was paused before it was printed, turn
the printer and the computer off, then back on again,
or
Windows
Windows Windows
Windows
1. Click Start
Start Start
Start, Settings
Settings Settings
Settings, Printers
Printers Printers
Printers.
2. Double-click Canon S800 Canon S800 Canon S800 Canon S800 and cancel any
unfinished print jobs.
Macintosh Macintosh Macintosh Macintosh
On your keyboard, press the Apple Command key
( ) and the period key (....) at the same time. The print
job will be cancelled and the paper ejected.
Printer and computer
not connected
securely Check the cable connections between the printer and the
computer to verify that they are securely connected.
Problem Problem Problem Problem Possible Cause Possible Cause Possible Cause Possible Cause Try This Try This Try This Try This