Canon C5000 - MultiPASS Color Inkjet Printer, User Manual

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Chapter 10 Troubleshooting 10-21
Problem Cause Solution
Cannot receive a The MultiPASS may not be To receive faxes automatically,
fax automatically set to receive automatically. the Receive mode must be
Fax Only, Fax/Tel, or Ans.
Machine mode.
The MultiPASS may have a Print out any document
document stored in memory. stored in memory. (See
page 5-5.)
The MultiPass Desktop Check the In Box in the
Manager may have Desktop Manager.
received the fax.
An error may have occured Check the LCD for an error
during reception. message. See page 10-6.
The sheet feeder may be Make sure paper is loaded
empty. in the sheet feeder.
The telephone line may not Make sure all phone line
be connected properly. connections are secure.
The MultiPASS is printing The incoming fax is stored
a document. in memory and will print
when the print job is
complete.
The MultiPASS does The MultiPASS may not For the MultiPASS C5000
not switch automatically be in Fax/Tel mode. to switch automatically
between telephone and between telephone and
fax transmissions fax reception, the Receive
mode must be set to Fax/Tel
mode.
There may be a document Make sure you have printed
in memory. out any documents in memory.
An error may have occured Check the LCD for an error
during reception. message. See page 10-6.
The sheet feeder may be Make sure paper is loaded in
empty. the sheet feeder.
The sending fax may not Some fax units cannot send
send the CNG signal that the CNG signal that tells your
tells the MultiPASS that the MultiPASS the incoming signal
incoming signal is a fax. is from a fax. In such cases,
you will have to receive the
document manually.
T
roubleshooting