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Canon C5000 - MultiPASS Color Inkjet Printer, User Manual

The Canon C5000 MultiPASS Color Inkjet Printer is a high-quality printing solution that offers exceptional color reproduction and versatile functionality. To assist users in maximizing their printer's potential, a comprehensive Parts Catalog and user Manual are available for free download from our website, ensuring easy access to valuable resources to enhance your printing experience.

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xiii

9

Maintaining the MultiPASS C5000

MultiPASS C5000 Guidelines .............................................................................

9-2

Routine Maintenance  .........................................................................................

9-3

Cleaning Inside the MultiPASS C5000  ..............................................................

9-3

Cleaning the Scanner Components..............................................................

9-4

Printing the Nozzle Check  .................................................................................

9-7

Cleaning the BJ Cartridge Print Head ...............................................................

9-8

BJ Cartridge Guidelines ......................................................................................

9-9

BJ Cartridge and BJ Tank Maintenance  ...................................................... 9-10
Using Ink ....................................................................................................... 9-11

Replacing the BJ Cartridge ................................................................................. 9-11
Replacing a BJ Tank in the BC-21e Color BJ Cartridge  ................................... 9-16
Storing a BJ Cartridge  ........................................................................................ 9-19
Transporting the MultiPASS C5000 ................................................................... 9-20

10 Troubleshooting

Paper Jams ........................................................................................................... 10-3

Jams in the Automatic Document Feeder (ADF) ....................................... 10-3
Jams in the Sheet Feeder  .............................................................................. 10-5

LCD Messages ..................................................................................................... 10-6
Printing Problems ............................................................................................... 10-11
Print Quality Problems........................................................................................ 10-14
Color Printing and Copying Problems............................................................... 10-16
Paper Feeding Problems ...................................................................................... 10-17
Faxing Problems  ................................................................................................. 10-19
Telephone Problems  ........................................................................................... 10-23
Copying Problems  .............................................................................................. 10-23
General Problems  ............................................................................................... 10-24
Technical Notes  ................................................................................................... 10-25

Using Other Bi-directional Devices  ............................................................ 10-25
MultiPASS Hardware Cannot Initialize  ...................................................... 10-25

Memory Clear Report  ........................................................................................ 10-26

Appendix A

Specifications

Color Bubble Jet Printer .....................................................................................

A-1

BJ Cartridges  .......................................................................................................

A-4

Facsimile ..............................................................................................................

A-5

Copier ..................................................................................................................

A-7

Scanner ................................................................................................................

A-7

MultiPASS Desktop Manager for Windows  ......................................................

A-9

General Specifications  ........................................................................................ A-10
Receiving Faxes and Phone Calls Automatically—Fax/Tel Mode .................... A-12

Summary of Contents for C5000 - MultiPASS Color Inkjet Printer

Page 1: ...MultiPASS C5000 USER S MANUAL Canon ...

Page 2: ...PASS C5000 and the software media included with your system have been sold to you subject to the limited warranties set forth in the warranty and license agreement enclosed with the respective product All software is licensed AS IS as described in the license agreement enclosed with the software media Further CCSI reserves the right to make changes in the specifications of the products described i...

Page 3: ...l Waiting can be used with your MultiPASS C5000 Key telephone systems are not recommended because they send non standard signals to individual telephones for ringing and special codes which may cause a fax error C Power Requirements This equipment should be connected to a standard 120 volt AC three wire grounded outlet only Do not connect this unit to an outlet or power line shared with other appl...

Page 4: ... designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipmen...

Page 5: ...s e g the 2500 touch tone or 500 rotary pulse dial telephones A dedicated extension off a PBX unit without Camp On signals is also permissible with your MultiPASS C5000 Key telephone systems are not recommended because they send non standard signals to individual telephones for ringing and special codes which may cause a fax error C Power Requirements The power outlet should be a three prong groun...

Page 6: ...ers should ensure for their own protection that the electrical ground connections of the power utility telephone lines and internal metallic water pipe system if present are connected together This precaution may be particularly important in rural areas CAUTION Users should not attempt to make such connections themselves but should contact the appropriate electric inspection authority or electrici...

Page 7: ...SS C5000 color printing color scanning color copying and PC faxing User s Manual This manual offers detailed information on how to operate your MultiPASS C5000 It includes how to use the MultiPASS C5000 as a monochrome or color printer stand alone plain paper fax PC fax color scanner and color copier It also includes maintenance troubleshooting and specifications Conventions This User s Manual use...

Page 8: ...his typeface START COPY The names of lights you see appear in this typeface ALARM What you see in the LCD display appears in this typeface REGISTRATION When you type something on your computer it appears in this typeface DIR P In general the MultiPASS Desktop Manager screens and the MultiPASS Printer Driver screens you see in this manual are from Microsoft Windows 95 ...

Page 9: ... the Document Feed Lever 1 16 Identifying your Documents 1 17 If the Power Goes Out 1 18 Using Switch Boxes 1 18 2 Printing With the MultiPASS C5000 Paper Handling 2 2 Selecting Paper Types 2 2 Paper Guidelines 2 4 Installing a Printer Driver 2 4 Printing a Document 2 5 Printer Setup Within Windows 2 6 Opening the Printer Properties Dialog Box in Windows 95 2 6 Using the Printer Driver in Windows ...

Page 10: ...olders 3 6 User defined Folders 3 7 Viewing Documents in the Desktop Manager 3 8 Sorting the Documents in the List 3 9 Setting Up the Address Book 3 9 Working With Address Book Entries 3 11 Importing an Address Book 3 15 Exporting the Address Book 3 17 Setting Up Your Speed Dial Assignments 3 18 Assigning an Individual Recipient to a Speed Dial Code 3 19 Defining a Group Speed Dial Code 3 20 Using...

Page 11: ...ocuments and Telephone Calls Automatically Fax Tel Mode 5 2 Receiving Documents Manually Manual Mode 5 3 Using an Answering Machine Ans Machine Mode 5 4 Printing Documents Received in Memory 5 5 Receiving While Copying Printing or Registering 5 6 Receiving Faxes to the MultiPASS Desktop Manager 5 7 Receiving a Fax Into the In Box 5 7 Printing a Received Fax When Your Computer Is Off 5 8 Using the ...

Page 12: ...Part of a Base Page of Your Document 7 24 Removing an Annotation 7 25 Exporting the Document 7 25 Adjusting the Document Viewer Default Options 7 26 8 Setup and Other Utilities in the Desktop Manager Setting Up MultiPASS C5000 Options in the Desktop Manager 8 2 Setting Up Preferences 8 3 Setting Up Send Fax Options 8 4 Setting Up Receive Fax Options 8 7 Setting Up Speed Dial Assignments 8 11 Makin...

Page 13: ...Paper Jams 10 3 Jams in the Automatic Document Feeder ADF 10 3 Jams in the Sheet Feeder 10 5 LCD Messages 10 6 Printing Problems 10 11 Print Quality Problems 10 14 Color Printing and Copying Problems 10 16 Paper Feeding Problems 10 17 Faxing Problems 10 19 Telephone Problems 10 23 Copying Problems 10 23 General Problems 10 24 Technical Notes 10 25 Using Other Bi directional Devices 10 25 MultiPASS...

Page 14: ...xiv Appendix B Using the MultiPASS C5000 as a Stand alone Fax LCD Menu System B 1 Entering Information in the MultiPASS C5000 B 2 Entering Your User Information B 2 Glossary G 1 Index I 1 ...

Page 15: ...ne Color Bubble Jet printer color scanner color copier plain paper fax and PC fax This chapter introduces you to the MultiPASS C5000 It includes Supplies and accessories Getting help from Canon Important safety instructions Examining the main components of the unit Using the operator panel Loading paper in the sheet feeder Preparing documents for faxing copying or scanning Identifying your documen...

Page 16: ...r near you call the Canon Referral Service at 1 800 848 4123 If supplies are not available from your local dealer you can order directly from Canon by calling 1 800 385 2155 BJ Cartridges and BJ Tanks Your MultiPASS C5000 comes with One BC 21e Color BJ Cartridge One SB 21 Ink Cartridge Storage Box One extra BCI 21 Black BJ Tank You can also purchase the following BJ cartridges for use with the Mul...

Page 17: ... party inks does not invalidate the product s limited warranty However Canon cannot guarantee the quality or performance of your MultiPASS C5000 when you are using inks from other suppliers Canon s limited warranty does not cover damage caused to Canon s Bubble Jet products that is attributable to the use of third party parts or supplies including inks The limited warranty remains in effect for it...

Page 18: ...0 A M to 10 00 P M EST and Saturday 12 00 P M to 6 00 P M EST excluding holidays for products still under warranty 1 757 413 2848 Speak to a technician currently 24 99 during holidays and days hours not listed above regarding urgent product questions or for products no longer under warranty 1 800 423 2366 E mail support via the Canon Computer Systems Inc Web site www ccsi canon com 24 hour toll fr...

Page 19: ...y referring to the troubleshooting information in Chapter 10 If you cannot solve the problem contact the Canon Computer Systems Customer Care Center see previous page for details Important Safety Instructions Read these safety instructions and refer to them later if you have any questions C Except as explained in this manual do not attempt to service the MultiPASS C5000 yourself Opening and removi...

Page 20: ...any kind into the slots or openings on the cabinet This could result in a risk of fire or electric shock Do not allow small objects such as pins paper clips or staples to fall into the MultiPASS C5000 If something does fall into it that you cannot remove unplug the unit immediately and call the Customer Care Center Unplug this product from the wall outlet and call the Customer Care Center if any o...

Page 21: ... DOCUMENT FEEDER ADF AND PRINTER COVER HOLDS DOCUMENTS TO BE SCANNED UP TO 20 SHEETS OPERATOR PANEL USE TO CONTROL THE MultiPASS C5000 SHEET FEEDER HOLDS 100 SHEETS OF PLAIN PAPER OUTPUT TRAY HOLDS PRINTED DOCUMENTS AS THEY EXIT THE MultiPASS C5000 PAPER OUTPUT GUIDES HOLD HIGH RESOLUTION PAPER WHEN USING THE BC 22e PHOTO BJ CARTRIDGE OUTPUT TRAY EXTENSION HOLDS PRINTED DOCUMENTS AS THEY EXIT THE ...

Page 22: ... Inside the Printer Area 1 8 Introduction Chapter 1 LINE JACK TELEPHONE ANSWERING MACHINE JACK PARALLEL CABLE CONNECTOR MANUAL FEED SLOT POWER CORD CONNECTOR PAPER THICKNESS LEVER CARTRIDGE HOLDER PRINTER COVER ...

Page 23: ...nge the resolution when making color copies using the operator panel This button is in operative for fax transmissions For color scanning change the resolution from Pagis for MultiPASS LCD display Displays messages and prompts during operation Displays selections text numbers and names when registering information 9 11 3 4 5 6 7 8 1 1 2 2 3 ONE TOUCH SPEED DIAL FUNCTION BUTTONS B W FAX COPY LCD DI...

Page 24: ...ccurs when the MultiPASS C5000 is out of paper or ink or when received faxes are stored in memory START COPY button Press to begin sending receiving copying or other operations or to select functions when registering information CODED DIAL button Press this button followed by a two digit code to dial a number that you have registered for coded speed dialing REDIAL PAUSE button Press to redial the ...

Page 25: ...tridge holder to the center of the unit when installing or replacing the cartridge Press again after installing the cartridge to move the holder back to its home position on the right RESUME button Press when you want to form feed paper when printing PRINTER RESET button Press to reset the MultiPASS C5000 to Standby mode if the LCD displays PRINTER MODE Arrow buttons Use to scroll through menu sel...

Page 26: ...h the MultiPASS C5000 For receiving faxes use plain paper such as copier paper When the message LOAD PAPER appears in the LCD display you need to add paper to the sheet feeder The sheet feeder holds approximately 100 sheets of plain paper For best results fan the paper before loading it Always fan a stack of paper along the edge that will feed into the MultiPASS first Pull the paper rest up until ...

Page 27: ...x copy or scan documents that are printed on standard letter legal or A4 size paper Follow these guidelines to prepare your documents Do not attempt to feed the following types of documents into the MultiPASS C5000 wrinkled or creased paper curled or rolled paper torn paper carbon paper or carbon backed paper coated paper onion skin or thin paper Slide the stack of paper into the sheet feeder unti...

Page 28: ...ment that will not feed into the MultiPASS C5000 You can then feed the copy Do not feed documents with pages that are different sizes or of different thicknesses Loading the Document You can load up to 20 letter or A4 size sheets and up to 10 legal size sheets at a time into the Automatic Document Feeder ADF For a multiple page document fan the sheets and tap the document on a flat surface to even...

Page 29: ...dth of the document The MultiPASS C5000 automatically feeds the pages one by one from the bottom If you have problems feeding multiple page documents insert the pages one at a time into the ADF This stacks the pages on a slant so they feed correctly into the ADF Do not attempt to stack more than 20 sheets in the ADF Feed the document Introduction ...

Page 30: ...t one inch 2 5 cm Always wait until the last page is being fed into the MultiPASS C5000 before you add new pages Setting the Document Feed Lever You use the document feed lever on the ADF to select multiple documents or single sheets Always set the document feed lever to single sheets and manually feed the following types of documents Thick paper Thin paper Small documents postcards business cards...

Page 31: ...information The top line includes the name of the receiving party if you send the document using one touch speed dialing coded speed dialing or group dialing and you registered the party s name It also includes the page number N You entered your fax header information during the MultiPASS installation procedure If you followed the installation procedure this information will be printed on the top ...

Page 32: ...1 18 Introduction Chapter 1 ...

Page 33: ...er you can use the MultiPASS C5000 for all your printing needs This chapter describes Paper handling Installing a printer driver Printing a document Printer setup within Windows Printing speed versus color Setting the paper thickness lever Printer settings for various print media Loading paper Printing on envelopes Printing on Canon Specialty Papers 2 Printing With the MultiPASS C5000 ...

Page 34: ... with the BC 22e Photo BJ Cartridge to produce photo realistic prints from your printer Select Glossy Paper in the printer driver when you have this paper loaded High Resolution Paper The Canon High Resolution Paper HR 101 is designed to produce photo realistic quality output with sharp and vivid graphics For best results use the optional BC 22e Photo BJ Cartridge to produce images comparable to y...

Page 35: ...lor images suitable for business presentations design work or professional reports Back print film is printed on the back nonglossy side of the film in mirror image and then viewed from the front glossy side using a backlighting device For more details ask a Canon Authorized Dealer for information or refer to the manual supplied with the film High Gloss Film The Canon High Gloss Film HG 101 featur...

Page 36: ...r than meets the specifications for this printer Printing with a paper that is thick enough to come in contact with the print head nozzles may damage the BJ cartridge Installing a Printer Driver Before you can use any type of printer with your computer you must install a printer driver The printer driver tells the computer what kind of a printer you are using The printer driver also controls the v...

Page 37: ...m you are using to create the document and open the document you want to print Choose Print Setup from the File menu Click on the Properties or Setup button if you want to make any adjustments as appropriate for printing your document See Printer Setup Within Windows on the following page for details Select OK to close the Print Setup dialog box After making any necessary changes to the printing p...

Page 38: ...he following ways From within any Windows application you can select the Print or Print Setup command From the Printers folder you can select the printer and then select the Properties command from the File menu From the Printers folder you can select the printer click the right mouse button and then select Properties from the drop down list Using the Printer Driver in Windows 95 The printing opti...

Page 39: ... page or a separator page You see this tab when you open the Properties dialog box from the Printers folder not from within a Windows application Details This tab allows you to specify printer port settings spool settings and time out settings You see this tab when you open the Properties dialog box from the Printers folder not from within a Windows application DEFINE THE PRINTER S PORT SPECIFY TH...

Page 40: ...raphics This tab allows you to specify print quality color model and print model SPECIFY TYPE OF PAPER SPECIFY PAGE ORIENTATION SPECIFY SIZE OF PAPER SPECIFY PAPER FEED METHOD ENABLE OR DISABLE IMAGE COLOR MATCHING ENABLE OR DISABLE FINE MODE ENABLE OR DISABLE IMAGE OPTIMIZER SPECIFY PRINT QUALITY SELECT A COLOR MODEL SELECT A PRINT MODEL ...

Page 41: ... for each printing option To move between the Windows tabs click on any of the tabs To select the settings and exit click the OK button To cancel your setting selections on a tab click the Cancel button To save your settings without exiting click the Apply button To access the Help file click on the Help button When you move the mouse cursor over one of the printing options a help message appears ...

Page 42: ... than B W but and graphic output 360 360 dpi better grayscale quality High quality High and Fine Monochrome Slower than Standard but photograph and 720 360 dpi optimizes B W grayscale graphic output quality Fast color output Draft Color Uses less ink Output 180 180 dpi quality is draft Color ouptut Standard Color Fast color printing but 360 360 dpi quality is not optimized High quality High and Fi...

Page 43: ...e red symbol to disable it When you exit the printer driver and accept your printing settings by clicking the OK button the Setup Analyzer if enabled checks to see if any of your settings are contrary to the recommended settings If there are inconsistencies a dialog box similar to this appears The inconsistencies appear with check boxes You can use the dialog box buttons to select or deselect the ...

Page 44: ...p the overall printing process For Quick Color Printing In the MultiPASS Printer Driver for Windows choose the following printing operations These selections allow the printer driver to interpret and translate 256 colors which will increase your printing speed However your print quality will not be optimized Media Type Plain Paper Print Quality Standard Fine is off Color Model Color Print Model Cu...

Page 45: ...sion for halftoning only when printing final output or photographic images Choosing Fine allows documents to print as much as 20 faster because the computer does not need to compute to best possible position for each dot Avoid screen matched color In the Custom Settings dialog box avoid Match as the Color Adjustment setting The screen matching feature takes longer to process in the computer becaus...

Page 46: ...print speed to slow down Use primary colors when printing presentation graphics Use black cyan yellow magenta blue green and red when possible The computer will need to calculate and transfer less dot information Use the Draft print quality The printer will need to image fewer dots Use Plain Paper as the Media Type The print head will make only one pass for each printed line Use smaller graphics a...

Page 47: ... Center for color BJ cartridges Left for black BJ cartridges Right for heavier weight print media or envelopes N Be sure to check this lever when you change BJ cartridges and before and after printing on heavier weight print media or envelopes Open the printer cover by grasping the paper guides and lifting up DO NOT TOUCH THE GUIDE RAIL DO NOT TOUCH THE RIBBON CABLE DO NOT TOUCH THE ROUND SHAFT ...

Page 48: ... to the BJ cartridge and paper type See page 2 17 for details Press CARTRIDGE again to move the cartridge holder back to its home position Close the printer cover Complete the operation Set the paper thickness lever Press the CARTRIDGE button to move the cartridge holder to the center of the unit CARTRIDGE BUTTON ...

Page 49: ...201 High Resolution Center Auto Approx 10 Paper HR 101 T Shirt Transfers Right Auto or 1 TR 101 Manual Greeting Cards Right Manual 1 GC 101 Bubble Jet Paper Center Left Auto Approx 100 LC 301 Fabric sheet Right Auto or 1 FS 101 Manual Back Print Film Center Auto 10 BF 102 High Gloss Film Center Manual 1 HG 101 CF 102 Center Auto 50 Transparencies Other heavier weight Right Manual 1 print media Env...

Page 50: ...can stack approximately 50 sheets of transparency film or 10 sheets of back print film in the sheet feeder However these special media may not advance correctly under unusual environmental conditions such as extreme temperatures or humidity If you have trouble with special papers becoming skewed or feeding multiple sheets do not stack them in the sheet feeder Load them one sheet at a time Automati...

Page 51: ...rinting With the MultiPASS C5000 2 19 For best results fan the paper before loading it Always fan a stack of paper along the edge that will feed into the printer first Fan the paper Pull the paper support up until it stops ...

Page 52: ...ger sheets of paper may become bent or curled over time This may cause the paper to misfeed or jam If your printed page contains lots of graphics the ink on the page may be damp due to the print density Remove the page right away and allow the ink to dry The capacity of the paper output tray is 20 sheets of paper To reduce paper jams remove paper from the output tray before the count reaches 20 If...

Page 53: ......

Page 54: ...y feeding heavier weight print media set the paper thickness lever to the right If you are using Windows you must select Manual Feed in the MultiPASS Printer Driver for the printer to accept manually fed paper You will see this screen Remove any paper in the sheet feeder and click Continue Start your print operation Check the paper thickness lever DO NOT TOUCH THE GUIDE RAIL DO NOT TOUCH THE RIBBO...

Page 55: ... manual feed slot Hold the sheet for about two seconds until it feeds automatically The printer will automatically load the paper into position When ready click Continue in the Add Paper dialog box After printing on thick paper or envelopes set the paper thickness lever inside the printer back to the left or center position before printing on other paper types When you are prompted insert the sing...

Page 56: ... The following envelopes are not recommended because they may cause jams or smears or may damage your printer Envelopes with windows holes perforations cutouts and double flaps Envelopes made with special coated paper or deeply embossed paper Envelopes using peel off sealing strips Envelopes in which letters have been enclosed When you are ready to print on envelopes follow these steps to stack en...

Page 57: ... the folds crisp Press all the way around the envelopes to remove any curls and expel air from inside the envelopes Remove any curling from the envelopes by holding the edge of the envelopes diagonally and bending them gently Make sure the flaps of the envelopes are flat and not curled Prepare the envelopes PRESS DOWN FIRMLY ON THE EDGES OF THE FLAP ...

Page 58: ... Align the edge of the paper guide with the left edge of the stack of envelopes Insert the envelopes with the print side up Feed the top of the envelope return address portion into the sheet feeder first Make sure the back flap is toward the sheet feeder Now you can start your print operation Insert the envelopes ...

Page 59: ... film back print film high gloss film and glossy photo paper follow these guidelines When automatically feeding transparencies or back print film remove each sheet after it is delivered Do not allow film sheets to stack up Let the printed sheets of film or paper dry completely before storing them Paper type Drying time Canon Glossy Photo Paper GP 210 10 minutes Canon Fabric Sheet FS 101 1 hour Can...

Page 60: ...Store unused papers and films flat Do not remove papers from their protective packaging until you are ready to use them Store unused film at temperatures between 59 F to 86 F 15 C to 30 C The relative humidity should be between 10 and 70 Uncurling Back Print Film If Back Print Film becomes curled follow these steps to uncurl it Do not roll the film too tight The film and paper rolled together shou...

Page 61: ...22e Photo BJ Cartridge or BC 29F Neon BJ Cartridge to print on Canon s High Resolution Paper HR 101 lift the paper output guides on both sides of the output tray These guides help support the document as it exits the MultiPASS C5000 The guides keep the sheet from sagging as it exits and pulling through the unit which can lead to poor print quality Lift both paper output guides until they are verti...

Page 62: ...MultiPASS C5000 as a fax machine The guides may cause paper to pile up and jam Using the Cleaning Sheet Canon s High Resolution Paper HR 101 is designed for high quality printing This paper is specially coated to produce delicate color output After using a package of High Resolution Paper 200 sheets you need to use the cleaning sheet enclosed with the paper to remove paper dust from the printer s ...

Page 63: ...MultiPASS C5000 2 31 Insert the sheet with the sticky side out toward you and down going into the sheet feeder Adjust the paper guide to the edge of the cleaning sheet Insert the cleaning sheet Remove the two pieces of tape from the sheet ...

Page 64: ... Fabric Sheet This section describes specific steps for using Fabric Sheets with the Canon Bubble Jet products Be sure to follow these guidelines To avoid paper jams smearing and other problems do not open the printer s cover during printing Do not touch newly printed fabric sheets until the ink is completely dry This takes about one hour N Do not use the fixing agent that comes with the Fabric Sh...

Page 65: ...tion Make sure the paper support and paper output tray are extended Insert the sheet with the cloth side out toward you and the open end up away from the sheet feeder Adjust the paper guide to the edge of the fabric sheet Insert the fabric sheet Set up the printer DO NOT TOUCH THE GUIDE RAIL DO NOT TOUCH THE RIBBON CABLE OPEN END AT THE TOP ...

Page 66: ...k where you store the names and fax numbers for individuals and groups to whom you repeatedly send faxes Folders that hold your faxes and scanned documents This chapter describes Starting the MultiPASS Desktop Manager Exploring the MultiPASS Desktop Manager window Using the Desktop Manager folders Viewing documents in the Desktop Manager Setting up the Address Book Setting up speed dialing Using t...

Page 67: ...MultiPASS C5000 When you exit the Desktop Manager you close only the Desktop Manager window Any documents you have set up to PC fax or print remain active If open the MultiPASS Status Monitor which tracks the progress of your active jobs also remains open and active Windows 95 Users After it is installed the MultiPASS Desktop Manager is an option on the Canon MultiPASS C5000 menu Click the Start b...

Page 68: ...ager tasks Some of the commands can also be accessed by their corresponding icons on the toolbar or command bar Toolbar The toolbar provides quick access to certain Desktop Manager tasks When a task is unavailable the toolbar button appears dimmed Pause the mouse over a button to see a description of the button These are called ToolTips MENU BAR TOOLBAR FOLDERS LIST COMMAND BAR STATUS LINE WORK AR...

Page 69: ...rs list and displays one of the following Documents within the open folder Displays a list of the documents Address Book Displays the names fax numbers and phone numbers for your business and personal contacts You can adjust the width of the work area using the mouse pointer to move the border between the work area and folders list Command Bar The command bar contains command icons which enable yo...

Page 70: ...ommand for the selected document as though the item had been dragged to the command icon Status Line The status line displays information about the selected folder or document such as the name of the folder or document and its creation date You cannot edit this information If the Address Book is open the status line displays information about the selected Address Book entry Closing the Desktop Man...

Page 71: ...d folder or delete it In Box The In Box folder stores all incoming faxes received by the Desktop Manager Each received fax displays a system assigned name fax nnnn where nnnn is a number of up to four digits which is unique within the Desktop Manager You can later change the name to something more descriptive Out Box The Out Box folder is a chronological list of jobs you want to process The jobs c...

Page 72: ...plication that supports color Sent Fax The Sent Fax folder contains all documents that have been successfully sent as faxes If the fax had not been marked for deletion after sending the sent fax is automatically moved from the Out Box folder where the fax job is processed to the Sent Faxes folder By having sent faxes moved to their own folder you can better track your completed fax communications ...

Page 73: ... folders as a single entity Viewing Documents in the Desktop Manager When you open a folder you can view the documents contained within the folder To open a folder simply click the desired folder in the folders list If the number of documents within a folder exceeds the available work area horizontal and or vertical scroll bars appear You can then scroll the work area to view your documents The do...

Page 74: ...the listed documents in the user defined folders Typically documents in user defined folders are sorted alphabetically by name You can sort the documents based on criteria corresponding to the column labels displayed at the top of the list such as type name number of pages size and date Sorting by page size or date and time displays the documents with the largest document or most current document ...

Page 75: ... Address Book entry type individual or group name and address information and phone and fax numbers Address Book entries can be sorted based on a chosen column of information Status Line The status line displays additional information about the selected Address Book entry based on whether the selected entry is an individual entry or group entry Command Buttons You use the command buttons to perfor...

Page 76: ...isted in the Address Book Group A group entry identifies the two or more individual Address Book entries to whom you repeatedly send the same fax For example you can set up a group to include those individuals involved in a particular business project When you specify the group entry as the fax recipient on your fax the fax is sent to each individual in the group Sorting the Address Book The Addre...

Page 77: ...y the contact s first and last names and fax number Optionally if you want the information available for a fax cover page you can provide the contact s phone number title company address and any comments To add an individual entry click the New Individual button on the toolbar To edit an individual select the Address Book entry and click the Edit button ...

Page 78: ...led for example 1 714 555 2222 If you entered an Outside Line Prefix number such as 9 in the Phone Fax Setup dialog box do not enter it here If adding a new entry click Add If editing an entry click Replace Adding and Editing a Group Address A group address contains addresses previously set up in the Address Book either individual addresses or other group addresses The New Fax Group dialog box dis...

Page 79: ... remove an entry from the group click the entry in the group list box and click Remove In the Comments box you can enter a note for this group entry If adding a new group click Create If editing a group click Replace Using a Group Address When you specify a group address when sending a fax the individual addresses for the contained group are listed If you specify more than one group address for a ...

Page 80: ... fields in the text file are separated by tabs the text file extension must be TXT You must save your text file as a comma or tab separated text file before you import it into the MultiPASS Desktop Manager For more information about saving your text file see your application s documentation If you attempt to import information from an improperly formatted text file the system alerts you to a probl...

Page 81: ...s you to reassign the column titles where necessary To remove a field name from the column heading drag the column heading text off the dialog box To assign the correct name drag the titled button to the column title When the appropriate names appear at the top of each column click Import Click Import Assign the appropriate name to each column as the title In the Import Address Book dialog box spe...

Page 82: ...ess information in the text file separated by tabs the text file extension is TXT You see this screen In the Assign Field Names dialog box the address information is listed in columns with a column title that identifies the type of information within the column You can reassign the column titles where necessary To remove a field name from the column heading drag the column heading text off the dia...

Page 83: ... To set up speed dialing you use the fax recipients set up in your Address Book and assign the desired individual recipients to speed dial codes If you have not set up the recipient in the Address Book you can add the recipient while creating speed dial assignments You can also set up a group speed dial by assigning two or more individual speed dial assignments to a single speed dial assignment N ...

Page 84: ...ess Book list box select the recipient that you want to assign to a speed dial code Select the speed dial code to which you want to assign the Address Book and click Add To remove a recipient from a speed dial code In the speed dial list box select dial assignment and then click Remove To print the speed dial assignment list Click the Print List button To add a recipient to the Address Book Click ...

Page 85: ...ou can set up the group in your Address Book See page 3 13 for details To assign two or more recipients to a speed dial code On the Speed Dial tab make sure the desired recipients for your group are set up as individual speed dial assignments Select the speed dial code to which you want to assign the group of recipients and click Group Dial In the Group Dial dialog box enter a name for the group a...

Page 86: ...ing the Fax Log The Fax Log contains a list of the fax activity faxes sent and received for the last two months Each fax is listed with historical information such as transmission status date and time the fax was sent or received the recipient of the fax and the number of pages You can use the Fax Log for a variety of reasons such as reviewing the error status of a PC fax that failed While reviewi...

Page 87: ...in the Desktop Manager Document Viewer For information on using the Document Viewer refer to Chapter 7 Working With Documents in the Desktop Manager Printing the Fax Log In the Fax Log dialog box click Print In the Print dialog box specify the desired print options and click OK The report provides a hard copy of the Fax Log information displayed in the Fax Log dialog box ...

Page 88: ...o set up the numbers you plan to use for automatic dialing methods such as one touch speed dialing To do this you first set up your Address Book then you assign speed dialing numbers See Setting Up the Address Book on page 3 9 This chapter describes Sending a document Sending a document to more than one location Adjusting the quality of your faxes Sending PC faxes Creating a fax memo in the MultiP...

Page 89: ...the information while the remaining pages are being scanned This is called Memory Sending Regular Dialing Place the document face down in the Automatic Document Feeder ADF See page 1 14 The LCD display shows how much of the unit s memory is in use then displays the current resolution and then the message DOCUMENT READY Change the resolution if necessary See page 4 13 Use the numeric buttons to dia...

Page 90: ...e fax This is a unique number the MultiPASS C5000 assigns to the document and uses to identify the document in transaction reports The display continues to show these displays in order while the fax is being sent When the document has been sent successfully the display shows this message TRANSMITTING OK TEL 11234567899 CALLING SCANNING P 001 TX RX NO 0001 TX Press START COPY Sending Faxes ...

Page 91: ...try sending the fax again If the ALARM light is flashing correct the error described in the LCD display and then press STOP You may need to open the operator panel to remove the document from the ADF see page 10 3 Automatic Dialing You can send a document using one touch speed dialing coded speed dialing or group dialing You must register the one touch speed dialing numbers the coded speed dialing...

Page 92: ...ect button or entered the correct code and that the number you want to dial is entered correctly If you make a mistake press STOP Then press the correct one touch speed dialing button or press CODED DIAL and re enter the code If you do not press START COPY within five seconds the MultiPASS C5000 starts sending you document automatically If the ALARM light is flashing for any reason correct the err...

Page 93: ...ed dialing button or press CODED DIAL and the code under which you registered the group The MultiPASS C5000 starts scanning your document into memory five seconds after you select the group to which you will send the fax even if you do not press START COPY ten seconds if you are sending to more than one group After scanning the document into memory the MultiPASS C5000 automatically dials each numb...

Page 94: ...tons Make sure the document is in the ADF Automatic The MultiPASS C5000 automatically redials if the first attempt at sending fails for example if the line is busy The unit redials twice and the time between redials is two minutes These are the default settings The LCD displays AUTO REDIAL and the transaction number while the MultiPASS C5000 is redialing If the MultiPASS C5000 fails to make a conn...

Page 95: ... Error If you get an error while sending a fax from memory the MultiPASS C5000 can resend it to the same destination without having to rescan it To do this the On Error Resend option must be set in the Advanced Send Fax dialog box of the MultiPASS Desktop Manager See page 8 5 for details You can also set how much of the fax is sent again The pages following the page on which the error occurred ERR...

Page 96: ...DF You can use regular dialing or any of the automatic dialing methods If a person answers you can converse normally When you are ready to send the fax ask them to press the start button on their fax machine Then press START COPY on your unit and hang up the telephone Faxing starts Be sure to press START COPY before you hang up or you will disconnect the call Converse with the other party TEL 4567...

Page 97: ... Sending To stop sending before a fax is complete follow these steps If you are sending manually the transmission is cancelled immediately If you are sending from memory the LCD displays Press to cancel or press to continue the transmission Transmission continues If you press STOP while the document is being scanned you may need to open the operator panel to remove the document see page 10 3 TX RX...

Page 98: ...ons dialing 1 destination only You can enter the one touch and coded speed dialing numbers in any order You simply press the one touch speed dialing button or press CODED DIAL followed by the two digit code You can also include one destination using regular dialing This must be the last number you enter because you must press START COPY after entering the number N If you often send to the same gro...

Page 99: ... button along with the two digit codes to enter the groups You must press the second speed dialing number within five seconds of pressing the first one Each subsequent speed dialing number must be entered within ten seconds of the preceding one You can enter only one number directly from the numeric keypad using regular dialing This must be the last number you enter The MultiPASS C5000 scans the e...

Page 100: ...LCD displays MEMORY FULL You may need to open the operator panel to remove the document see page 10 3 You can split the document into two or three different jobs or you can try sending the document to one location at a time Adjusting the Quality of Your Faxes Canon s Ultra High Quality UHQ imaging technology enables you to send faxes that have a print quality very close to that of the original doc...

Page 101: ...oto resolution 203 196 dpi with halftones is for documents that contain photographs With this setting areas of the document that contain photos are automatically scanned with 64 levels of gray rather than just two black and white which it uses otherwise This gives a much better reproduction of the photos though transmission time is longer You use the B W FAX COPY button to set the resolution for f...

Page 102: ...he lightest and darkest parts of a printed document You can adjust the contrast the MultiPASS C5000 uses for sending faxes Darker Standard or Lighter through the Advanced Send Fax dialog box in the MultiPASS Desktop Manager See page 8 5 for details Standard is the default and is adequate for most documents To darken a light original choose Darker to lighten a dark original use Lighter 12 11 97 Fax...

Page 103: ...hold it in the Out Box to be sent at a future time Sending a PC Fax From a Windows Application Open the Windows application Create and save the document It varies between Windows applications but is generally found in one of two ways From the File menu choose Print Setup OR From the File Menu choose Print In the Print Dialog box click Print Setup Select and set up the Canon MultiPASS C5000 Fax as ...

Page 104: ...ngle one time recipient enter the appropriate information in the Last Name First Name Company Prefix and Fax Number boxes To attach a coversheet enter the name of the coversheet from the drop down list or click None To revise the name and phone number indicating from whom the fax is being sent enter the changes in the From and Phone boxes To add comments or notes for the fax on the cover page ente...

Page 105: ...t the specified time Cancel Closes the dialog box without sending the fax and cancels the specified options Defining Send Fax Options Attaching a Cover Page You can attach a cover page to your fax The MultiPASS Desktop Manager contains a library of predefined fax cover pages designed with different styles and suggested uses In addition you can design your own cover page thereby adding it to the li...

Page 106: ...r your system of unneeded documents thereby freeing disk space If the option is not selected the sent fax is moved from the Out Box folder to the Sent Fax folder after successful transmission Including Annotations Using the editing capabilities within the MultiPASS Desktop Manager described in Chapter 7 Working With Documents in the Desktop Manager you may have modified your document for example b...

Page 107: ...PC fax See page 4 17 Designing a Fax Cover Page In addition to the set of predefined fax cover pages that are installed with your system you can design your own fax cover page You can edit any existing cover page one installed with your system or created by you When you create a new cover page you use a previously designed background as your base page and then place the fax information fields on t...

Page 108: ...ou process a document created by a word processing application as a held fax Once the document is in the Desktop Manager you export the document to save it in a TIFF file format The TIFF file can then be used as the background for a new cover page In a word processing application such as Word for Windows create a full page black and white document that includes the desired features of your backgro...

Page 109: ...t Click OK Once you have exported the document in a TIFF file format you can use the TIFF file as the background of your new cover page Another way to prepare the cover page background is to use a graphics application such as Paint or Photoshop to prepare the cover page background The background graphic you prepare must be a black and white image 1728 pixels wide saved in a TIFF file format Openin...

Page 110: ...sing the Cover Page Designer The Cover Page Designer window consists of the following components Menu Bar The menu bar contains commands that enable you to create edit and print your fax cover page Some commands can also be accessed by their corresponding buttons on the toolbar Sending Faxes MENU BAR TOOLBAR VARIABLES BIN LAYOUT AREA ...

Page 111: ...that specific fax transmission Layout Area The layout area allows you to visually create and edit the features of your cover page The size of the layout area corresponds to the size of a standard fax page You use the horizontal and vertical scroll bars to view different portions of the cover page Creating a New Cover Page Prepare or have available a black and white background in TIFF file format t...

Page 112: ...ick OK Inserting Variable Fields You insert variable fields that are filled in with actual data when you attach the cover page to a particular fax you are sending You can choose any or all of the available fields and place each at the desired location in the layout area A field is placed on top of any cover page background Each field displays sample text to illustrate the current font font size an...

Page 113: ...or delete a field When you delete a field the field is removed from the layout area and returned to the variables bin Additionally you can set the text attributes for a field and align two or more fields on the right left top or bottom Text attribute changes are reflected in the sample text shown in the field To select a field in the layout area To select a single field click the field To select m...

Page 114: ...o text may be visible when the fax cover page is sent To resize the field click the field and drag any sizing handle Changing the text attributes Once you have placed fields in the layout area you can change the font and font size for the text to be displayed in the field You can also choose a text style bold italic underline If you have multiple fields to which you want to assign the same attribu...

Page 115: ... the right the right border of the first field selected is used as the anchor The other selected fields are lined up with the right border of the first field selected To align fields Select the two or more fields you want to align on the right or left or on the top or bottom Click Align Left Align Right Align Top or Align Bottom on the toolbar Editing an Existing Cover Page You can edit any existi...

Page 116: ...e Rename dialog box specify the new name and click OK Deleting a Cover Page You can delete a cover page that you no longer need You do not need to open the cover page to delete it With the Cover Page Designer open on the File menu click Delete In the Delete Cover Page Template dialog box click the name of the cover page you want to delete Then click OK Printing a Fax Cover Page You can print a cov...

Page 117: ... File menu click Print Preview To print the cover page click Print To enlarge or reduce the view size click Zoom In or Zoom Out To close the preview window click Close Because a cover page is not typically more than one page you will not use the remaining commands Preview before printing With the Cover Page Designer open on the File menu click Print Setup ...

Page 118: ...Chapter 4 Sending Faxes With the MultiPASS C5000 4 31 With the cover page open click Print on the File menu or toolbar Complete the Print dialog box and click OK Print the cover page Sending Faxes ...

Page 119: ...4 32 Sending Faxes With the MultiPASS C5000 Chapter 4 ...

Page 120: ...ocuments During reception of a fax If the unit runs out of paper or if the BJ cartridge runs out of ink the MultiPASS C5000 receives the remainder of the document in memory To stop receiving before the document is complete press STOP If the ALARM light is flashing for any reason correct the error and then press STOP If necessary see Chapter 10 Troubleshooting If an error occurs the MultiPASS C5000...

Page 121: ...ode the MultiPASS C5000 does not ring when it receives a call from another fax machine that is trying to send a document This is so that you are not disturbed when your MultiPASS C5000 is communicating with another fax machine The unit automatically receives the document If the call is from a person the MultiPASS C5000 rings to alert you to pick up the phone You must pick up the telephone connecte...

Page 122: ...000 begins receiving the document Hang up the telephone after the MultiPASS C5000 displays RECEIVE If you don t hang up the MultiPASS C5000 beeps intermittently for a few seconds after you receive the document To disable the beeping turn off the Off Hook Alarm option in the Advanced Send Fax dialog box See page 8 5 for details Using the Telephone to Receive a Fax If you have a telephone connected ...

Page 123: ...e Mode Connecting an answering machine to the MultiPASS C5000 allows you to receive faxes and phone messages while you are out of the office In Answer Machine Mode the MultiPASS C5000 allows the answering machine to answer incoming calls then listens for a fax tone or for four seconds of silence also an indication that a fax is coming in and automatically receives the fax if it detects the tone or...

Page 124: ...answering machine The entire message must be no more than 15 seconds long In the message tell your callers how to send a fax For example Hello I can t answer the phone right now but please leave a message after the beep I ll return your call as soon as possible If you would like to send a fax press the start button on your fax machine after you leave your message Thank you Printing Documents Recei...

Page 125: ...ming faxes in its memory when the computer is off In this case you will see the REC D IN FILE message See page 5 7 for details on receiving faxes with the MultiPASS Desktop Manager Receiving While Copying Printing or Registering Because the MultiPASS C5000 supports multitasking you can receive a document or a phone call while you are Making a copy Printing a document Entering information If you ar...

Page 126: ...t incoming faxes Receiving a Fax Into the In Box To receive a fax into the In Box of the MultiPASS Desktop Manager your computer must be on and MultiPASS Background must be running You must also have selected Upload Fax in the Receive Conditions of the Desktop Manager See page 8 7 for details The Receive Options determine how your faxes are received by the MultiPASS C5000 When the Computer is Off ...

Page 127: ...ltiPASS Desktop Manager simply turn on the computer If you want to print a fax that is stored in memory in the MultiPASS C5000 without turning on the computer follow these steps The MultiPASS C5000 begins printing the document N Once the MultiPASS C5000 prints a fax it erases the fax from its memory Press START COPY FILE PRINT Press or on the one touch speed dialing keypad FUNCTION On the MultiPAS...

Page 128: ...one company may have a different name for this service Also this service may not be offered in all areas Types of Ring Patterns Your telephone company will assign a distinctive ring pattern to each number when you order the DRP service The setting you make in the MultiPASS C5000 must match the setting assigned by the telephone company You can set the MultiPASS C5000 for the following ring patterns...

Page 129: ...he take the call fax Manual Mode Fax Tel Switches to receive mode Rings to alert you to pick for fax transmission signals up the telephone and and does not ring take the call Communicating Using the Distinctive Ring Pattern Detection DRPD Feature Using the MultiPASS C5000 with a DRP service is almost the same as using it with a normal telephone line When you turn on DRPD the Receive Mode defaults ...

Page 130: ... scan or copy you set the document in the Automatic Document Feeder ADF See the instructions starting on page 1 13 for details You use the document feed lever on the ADF to select multiple documents or single sheets Always set the document feed lever to single sheets and manually feed the following types of documents Thick paper Thin paper Small documents postcards business cards Documents with un...

Page 131: ... supports color scanning To scan in black and white you use Pagis for MultiPASS or the MultiPASS Desktop Manager Using Pagis to Scan To scan using Pagis for MultiPASS you can select the Scan option from the Pagis toolbar You can also select Pagis for MultiPASS from the Programs list click Start Programs and then Pagis for MultiPASS From the Pagis drop down list you select Pagis Scan Tool Pagis Sca...

Page 132: ...scanning The default is Photograph Save In Specifies where you want to store the scanned image File Name Specifies the name of the file to be assigned to the scanned image Click on Properties to specify additional scanning attributes The Scanner tab looks similar to this The Page Refinements tab looks like this Scanning and Copying ...

Page 133: ... Windows 95 Send To menu Scanning a Document Into the MutliPASS Desktop Manager You can also use the Monochrome Scan option of the MultiPASS Desktop Manager to scan in black and white The MultiPASS Desktop Manager scans each document page gives it a system assigned name and places it in the Scan folder as a TIFF document You can review annotate print or send as a fax each scan document For more in...

Page 134: ...nd White Scans an image at one bit per pixel Grayscale Scans an image at eight bits per pixel when scanning a color image in black and white this option retains the greatest tonal range Text Enhanced Scans an image in grayscale converted to black and white using Canon Image Trust technology In the Main tab you specify the scan options for your document Click the Scanner icon Feed the document Scan...

Page 135: ...R software This option is designed for use with OCR Optical Character Recognition software Set this option to increase the contrast in black and white scanning to promote the accurate recognition of characters in OCR software For OCR scans set the resolution to at least 300 dpi Canon ColorGear Color Matching This option provides the universal color matching system that makes predictable color avai...

Page 136: ...Brightness and Contrast of the image In the Black White Options list box select the desired option Threshold Provides a high contrast evaluation of the image in terms of black and white only Halftone Simulates the tonal range of an image with a precise pattern of lines and dots In the C5000 tab you specify options for a Black White scan Scanning and Copying ...

Page 137: ...age Scale the output size Adjust the tone Adjust the contrast brightness of a black and white image When you click Scan the scanned image is stored in the Scan folder with an assigned number such as SCAN_19 From the Scan folder you can save Export rename print or delete the scanned image just like any other file You can PC fax a scanned document For information on PC faxing see Chapter 4 Sending F...

Page 138: ... instructions summarize the procedures for scanning an image For specific information about scanning with your Windows application refer to the user documentation for the application Place the document face down in the ADF Normally you select Acquire and then Select Source from the File menu Now you select the MultiPASS Then you select Acquire and then Image For information on the scan options see...

Page 139: ...od idea to use the optional BC 20 Black BJ Cartridge when you make black and white copies Make sure the optional BC 22e Photo Color BJ Cartridge is not installed in the MultiPASS C5000 when you are making copies Place the document face down in the ADF The LCD displays these messages The display shows the size of the copy the default is 100 and the number of copies the default is 1 COPY 100 01 Pres...

Page 140: ... scanning photos that are less wide than a letter size page When copying in black and white Use B W FINE resolution for copying most text documents Use B W PHOTO resolution when copying documents that contain photographs This scans areas of the document that contain photos with 256 levels of gray and results in a much better reproduction of the photograph You cannot use the BC 22e Photo Color BJ C...

Page 141: ...ocument see page 10 3 for details If an error occurs and the LCD displays START AGAIN reload the document and start copying again N If the LCD displays MEMORY FULL while making multiple copies of a document do not use the multiple copy feature for copying the document Make single copies of the document instead as many times as required You may be able to make multiple copies if you first print out...

Page 142: ...for MultiPASS You can select the Copy option from the Pagis toolbar You can also select Pagis for MultiPASS from the Programs list Click Start Programs and then Pagis for MultiPASS From the Pagis drop down list you select Pagis Scan Tool When the Pagis Scan Tool window is displayed click on the Copier tab You see this screen Scanning and Copying COPY BUTTON ...

Page 143: ...he scanned original to optimize the text and picture quality in the copies Collate Copies Collates copies when copying multiple pages Color Copy Selects a color copy If not checked copy is black and white After specifying the copier properties click on the Copy button to scan the image You see a screen similar to this Pagis displays the image in the Copier window Click the Print Copy button to pri...

Page 144: ... for managing manipulating and modifying your documents in the MultiPASS Desktop Manager It includes Managing your documents in the Desktop Manager Annotating a document The MultiPASS Desktop Manager screen looks similar to this 7 Working With Documents in the Desktop Manager MENU BAR TOOLBAR FOLDERS LIST COMMAND BAR STATUS LINE WORK AREA ...

Page 145: ...with and on your documents as described in this chapter Selecting Documents in the Desktop Manager To work with a document you select it in the open folder Simply click the document name in the list Printing a Document in the Desktop Manager You can print a document from any folder in the Desktop Manager Click the document you want to print Then on the File menu click Print OR Drag the document to...

Page 146: ...be printed To print a document with annotations you must print from the Viewer See page 7 11 for details on Annotating a Document Working With Jobs in the Out Box Folder For each PC fax you send fax you receive or document you print in the Desktop Manager a job is created in the Out Box folder The job currently being processed the active job displays at the top of the list In the Print dialog box ...

Page 147: ...p an active job from PC faxing or printing Send a PC fax that has been scheduled for sending later held or has failed Print a job Delete a job that is not active Job Status Each job in the Out Box folder is assigned a status Active The active job is the job currently being PC faxed or printed using the Desktop Manager When an active fax job completes successfully it is automatically moved to the S...

Page 148: ...mains in the Out Box folder until you choose to send or delete it You can print a job that is on hold Failed A job receives a Failed status because a PC fax could not be sent successfully This occurs because the Desktop Manager exceeded the defined number of retries For example a PC fax may have failed because of a continuously busy fax line or an incorrect fax number The failed job remains in the...

Page 149: ...or you can reschedule it for a different time When you send a PC fax from the Out Box folder the Send Fax dialog box displays the information initially entered for the PC fax You can change the information as needed For example for a PC fax that failed because of a wrong fax number you can correct the fax number For a scheduled PC fax you can specify a different time for transmission If a cover pa...

Page 150: ... a Document You can move a document from System defined folder except the Out Box folder to a user defined folder System defined folder except the Out Box folder or user defined folder to the Trash folder One user defined folder to another user defined folder You cannot move a document into a system defined folder other than the Trash folder Simply open the folder containing the document you want ...

Page 151: ...lick the folder name and enter the new name in the highlighted rectangle Deleting a Document or Folder You can delete a document or user defined folder when it is no longer needed When deleting a document you can delete the document permanently which removes the document from the Desktop Manager immediately You can also move it to the Trash folder where it is stored until you later decide you want...

Page 152: ...mpty Trash on the File menu If prompted confirm that you want to empty the Trash folder Importing a Document If you have a document residing on your hard disk or a diskette you can import the document into a user defined folder in the Desktop Manager To be imported and usable in the Desktop Manager the document must be in monochrome TIFF file format To import a document 1 Open the user defined fol...

Page 153: ... export and on the File menu click Export Tiff 3 In the Export Tiff File dialog box specify the drive and directory where you want to place the exported file and click OK Attaching a Document to Electronic Mail E mail If you have an e mail application installed on your system you can attach a document in the Desktop Manager to an e mail message When you select a document and use the E mail command...

Page 154: ... not to include the annotations with the document Following are some sample annotations you can add to your document For example if you insert a whiteout on your document such as over a paragraph of text the area is no longer visible However the paragraph is still part of your document You can fax or print the document with or without the whiteout annotation You can later remove the whiteout annot...

Page 155: ...With the document open in the Document Viewer adjust the size of your view of the document as needed Create the desired annotations on your document On the File menu click Save to save the annotations with your document in the Desktop Manager On the File menu click Exit If you have not saved your annotations you are prompted to do so Close the Document Viewer Annotate the document Open the documen...

Page 156: ...ins commands that enable you to perform various tasks with your document Some of the commands can also be accessed by their corresponding buttons on the toolbar Documents in Desktop Manager MENU BAR TOOLBAR ANNOTATION PANEL DOCUMENT DISPLAY AREA PAGE PANEL STATUS BAR SAVE CUT COPY PASTE PRINT PREVIOUS PAGE PAGE PANEL NEXT PAGE ...

Page 157: ... scroll through the document enlarge or reduce the view of the document or change the orientation The display area contains the results of any annotations you may make Annotation Panel The annotation panel is a set of tools for annotating your open document When you select a tool on the panel an additional panel may open enabling you to specify specific features for the tool You can move the panel...

Page 158: ...or show the different components of the Document Viewer To show hide the components of the window On the View menu click Toolbar Status Bar Annotation Panel and or Page Panel Clicking the same command turns the display of the item on and off For the annotation panel you can also click the Annotation Panel button on the toolbar Changing the Document Orientation You may need to rotate a document for...

Page 159: ...pecific size or scale for enlarging or reducing the document click Zoom on the View menu On the Zoom menu click the desired size Or click the size or scale from the drop down list box on the toolbar Adjusting the Image Display For ease of viewing and better visibility you can adjust or invert the light and dark levels of your displayed document When you invert the display colors you change the bla...

Page 160: ...to display and click OK Click the page on the Page Panel Reviewing Information About the Document Image As a reference you can display information about the document currently displayed in the Document Viewer This information includes the name and size of the file when the file was created the number of pages the width and height the resolution pixels per inch the number of bits used to represent ...

Page 161: ...affects the entire note If you change any of the attributes while editing a note or while the note is selected it changes all the text in the note If you switch away from the note to do something else such as change the text size or switch to a different tool before entering your text the sticky note is removed This is to prevent you from creating unwanted blank sticky notes To add a sticky note 1...

Page 162: ...paragraph with either an opaque whiteout or blackout annotation which is always a rectangle Once applied the whiteout or blackout annotation can be moved resized or deleted To conceal a region On the annotation panel click the White Out tool At the desired location on the displayed page drag the cursor to draw the whiteout annotation A dotted line displays to show you where the whiteout annotation...

Page 163: ...images stored as BMP files that were installed with the Desktop Manager You can use only those stamps installed with the Desktop Manager To insert a Stamp 1 On the annotation panel click the stamp tool You see this dialog box 2 In the Choose Stamp dialog box select the desired stamp from the list box and click Accept 3 Click the cursor in the desired location for placing the stamp The stamp is pla...

Page 164: ...n on the displayed page drag the cursor to draw the highlight region A dotted line displays to show you where the highlight region will be placed When you release the mouse button the highlight is created Creating a Drawing Graphic You can annotate your document with one or more drawing objects that include a straight line single and double headed arrow hollow rectangle and a hollow circle or elli...

Page 165: ...cument you can revise the annotations as needed For example you may want to resize move delete or cut or copy and paste an annotation Selecting One or More Annotations To revise an annotation you must first select it In most situations you can select one or more annotations at a time To select a single annotation click the Annotation Select button on the annotation panel Then click the annotation ...

Page 166: ...the annotation and do one of the following To bring the annotation to the foreground click Bring to Front on the Edit menu To place the annotation on the background click Send to Back on the Edit menu Resizing the Annotation When you create an annotation you draw it to the desired size If the original size proves unsuitable you can resize the annotation either smaller or larger To adjust the size ...

Page 167: ... All or Part of a Base Page of Your Document You can select the original base page or a region of the page and save the selection to a bitmap BMP file Once it is saved as a bitmap file you can import the file into another Windows application as needed 1 Select either the base page or a region of the page in your document 2 Click Copy on the Edit menu or toolbar 3 Once copied on the Edit menu click...

Page 168: ...ocument currently open in the Document Viewer to a file on a specified drive and directory The document is saved as a graphic file and can include or not include any annotations you may have created Typically you would save the document to use in a graphics application of your choice To determine the appropriate file type for saving the document refer to the user documentation for the graphics app...

Page 169: ...er to use in most situations you can define default settings These settings are activated when you first open the Document Viewer To adjust the initial Document Viewer options 1 On the File menu click Initial Options 2 On the Initial Options menu click the appropriate command to set default options Scale Factor To select the appropriate view size Image Enhancement To select the level of lightness ...

Page 170: ...ns in the Desktop Manager and using other Desktop Manager utilities It includes Setting up the MultiPASS C5000 Setup options in the Desktop Manager Making a phone call from the Desktop Manager Using the Status Monitor Closing the MultiPASS Background Disconnecting the MultiPASS C5000 Using MultiPASS Diagnostics Uninstalling the Desktop Manager 8 Setup and Other Utilities in the Desktop Manager ...

Page 171: ...ou to begin using your MultiPASS C5000 with the Desktop Manager immediately However you can change the option settings as needed To change Setup options in the Desktop Manager 1 From the Setup menu click the group of setup options you want to change 2 In the Setup Options dialog box click the appropriate tab for the options you want to display 3 On the appropriate setup tab specify your changes 4 ...

Page 172: ...ou want to be prompted each time you delete a document from the Desktop Manager Telephone Select this option if you have attached a telephone to your MultiPASS C5000 With this option selected you can use the Desktop Manager to dial a phone number After selecting this option you must close and reopen the Desktop Manager to enable the Phone command Volume You can set the volume level of the various ...

Page 173: ...one or rotary pulse You also specify any prefix used to access an outside phone line Initially this information was set up when you installed the Desktop Manager Automatic Retries You specify the number of retries 1 10 the system should attempt when sending a fax transmission and the length of time between each retry 2 99 minutes Automatic Report You specify whether or not you want a report to pri...

Page 174: ...d to send faxes The higher the setting the faster the transmission If you experience problems when sending faxes try a lower speed setting Pause Duration You set the length of the pause that will be inserted when you enter a pause in a phone number 1 15 seconds Error Correction ECM You select this option to reduce system and line errors when sending a fax With this option selected the system check...

Page 175: ...priate for most documents However based on the lightness or darkness of your original fax document you may prefer to lighten or darken the contrast for the fax transmission Fax Heading You select the position where you want the sent fax heading information your fax number your name and date and time to print on the faxes you send This information is known as the Transmit Terminal Identification TT...

Page 176: ...ktop Manager You use the Silent Receive option to specify whether the optional telephone should ring when you receive a call The type of call for which the device will ring is determined by the Receive Mode The ringing will occur for a fax call only Fax Only mode or fax and telephone calls Fax Tel mode You can set the number of rings 1 99 before the MultiPASS C5000 will respond to any call If the ...

Page 177: ...et the MultiPASS C5000 to move upload the fax to the Desktop Manager on your computer or to print the fax Report You specify whether or not you want a report to print with each fax reception or only when there is an error with the fax reception Restoring the Default Settings If after making changes you decide to restore the default settings for the options click the Use Defaults button Setting Up ...

Page 178: ...ay appear less bright or contrasted Fax Telephone Switching Options You specify these options when your Receive Mode is Fax Telephone Switching Listen Time Before Ringing When a call is received the MultiPASS C5000 checks to see if the call is from a fax machine or a telephone You use this option to set the appropriate amount of time 0 30 seconds to allow the MultiPASS C5000 to check for the type ...

Page 179: ...y switch to fax receive mode if your telephone caller does not speak within the specified amount of time You can set the number of seconds 1 99 the MultiPASS C5000 will wait before switching to fax receiving mode if the telephone caller does not speak Remote You select the Receive option so that you can receive a fax by pressing an ID code on the telephone attached to the MultiPASS C5000 You assig...

Page 180: ...d individual recipients to speed dial codes If the recipient has not yet been set up in the Address Book you can add the recipient while creating speed dial assignments You can also set up a group speed dial by assigning two or more individual speed dial assignments to a single speed dial assignment For reference you can print the list of speed dial assignments See page 3 18 for details on setting...

Page 181: ...SS C5000 You enabled the Telephone Attached to Unit option on the Preferences tab in the Setup Options dialog box in the Desktop Manager See page 8 3 You can place a call to any individual you want whether or not the individual has been set up in the Address Book At the time you are attempting to make your call you can set up an individual entry in the Address Book In the Desktop Manager click Pho...

Page 182: ...le for entering a phone number To add an individual to the Address Book click New Individual and complete the New Individual Entry dialog box For details on completing the New Individual Entry dialog box refer to Chapter 3 Using the MultiPASS Desktop Manager When the Dialing Phone dialog box displays you are prompted to pick up the telephone If you want to stop the number from being dialed click S...

Page 183: ... more than one activity occurring at the same time For example if the sending of a fax and an out of paper error condition occur at the same time the Status Monitor alternates the display of the corresponding messages Opening the Status Monitor On the Windows desktop Click Start and then point to Programs On the Programs menu point to Canon MultiPASS C5000 Then click MultiPASS Monitor In the Deskt...

Page 184: ...g faxed Receiving Fax The MultiPASS C5000 is receiving a fax document The Status Monitor window displays the fax number or name of the sender if available and the number of the page currently being received Attention Needed The MultiPASS C5000 needs your attention for situations such as being out of paper The Status Monitor window describes the nature of the attention required When you have correc...

Page 185: ...n no longer communicate with the MultiPASS C5000 When you start the Desktop Manager again at a later time the MultiPASS Background is automatically reopened if your MultiPASS C5000 has been reconnected to the port You can also open the MultiPASS Background without opening the Desktop Manager N If you are closing the MultiPASS Background you may want to set the MultiPASS C5000 to print any received...

Page 186: ...000 device Your port remains available for you to use with other devices However if you would like to prevent the message from displaying each time you start Windows you can remove the MultiPASS Background from the StartUp group The following instructions summarize the procedures for removing a program from Windows StartUp For more details refer to your Windows user documentation To remove the Mul...

Page 187: ...S Background to StartUp When you reconnect your MultiPASS C5000 device you will probably want to add the MultiPASS Background to the StartUp group again if you removed it as described earlier With the MultiPASS Background in StartUp the MultiPASS Background automatically opens when Windows is started To add MultiPASS Background to StartUp in Windows 95 1 Open the Windows Explorer 2 Display the con...

Page 188: ...computer back into the electrical source Using MultiPASS Diagnostics If you have difficulties with your MultiPASS software or hardware you can use the MultiPASS Diagnostics You use the MultiPASS Diagnostics to verify your MultiPASS software and hardware installation and identify hardware problems The MultiPASS Diagnostics produces a report with information you can use to resolve your problem You c...

Page 189: ...Desktop Manager and related printer driver The following items are not removed so that you can reinstall the MultiPASS Desktop Manager at a later time and continue to use your data files MPASS directory Data folders and files such as Fax Log and Address Book System files shared with other applications To uninstall the Desktop Manager 1 Close the MultiPASS Desktop Manager and all MultiPASS related ...

Page 190: ...the printer driver 1 On the Windows desktop click Start and then point to Settings 2 On the Settings menu click Printers 3 In the Printers dialog box click the Canon MultiPASS C5000 Printer icon and press the Delete key Repeat this step for the Canon MultiPASS C5000 Fax icon ...

Page 191: ...5000 It includes MultiPASS C5000 guidelines Routine maintenance Cleaning inside the MultiPASS C5000 Printing the nozzle check Cleaning the BJ cartridge print head BJ cartridge guidelines Replacing the BJ cartridge Replacing a BJ tank in the BC 21e Color BJ Cartridge Storing a BJ cartridge Transporting the MultiPASS C5000 9 Maintaining the MultiPASS C5000 ...

Page 192: ...ASS C5000 to strong physical shock or vibration Make sure the area where you use the unit is free from dust Keep the MultiPASS C5000 clean Dust accumulation can prevent the unit from operating properly To assure proper electrical contact make sure the unit is firmly plugged in Never pull on the cord to unplug the MultiPASS C5000 Pull on the plug itself Do not overload the electrical outlet where t...

Page 193: ...moistened with water or diluted dishwashing detergent solution Never use thinner benzene alcohol or any other organic solvent as it may damage the surface of the MultiPASS C5000 Cleaning Inside the MultiPASS C5000 To prevent ink spots and paper dust from accumulating inside the MultiPASS C5000 and affecting print quality clean the unit s print area periodically Follow these guidelines Never use vo...

Page 194: ...ke sure not to touch the cartridge Check the small black rollers If they are dirty clean them with a soft dry cloth When finished close the printer cover and plug the MultiPASS C5000 back in Cleaning the Scanner Components Periodically check and clean the scanning components as explained here Be sure to disconnect the power cord from the MultiPASS C5000 Open the operator panel by gently pulling it...

Page 195: ...er Wipe with a soft dry clean cloth to clean the rollers N If the scanning components are dirty the documents you send or print will also be dirty Be sure to use a soft cloth to avoid scratching the components C Do not use tissue paper Dust from the tissue paper causes static electricity Clean the components Maintaining the MultiPASS C5000 Chapter 9 Maintaining the MultiPASS C5000 9 5 SEPARATION G...

Page 196: ...ou copy or send Use a soft dry clean cloth to wipe up paper dust around the rollers Press the center of the operator panel until it locks into place Plug the unit back in When you are finished close the operator panel Clean the shaded areas of the operator panel and the unit 9 6 Maintaining the MultiPASS C5000 Chapter 9 ...

Page 197: ...led the pattern includes all four colors yellow magenta cyan and black In the color pattern you ll notice that lines are missing between the colors This is normal The following sample shows the Nozzle Check when the optional BC 20 Black BJ Cartridge is installed Press START COPY NOZZLE CHECK Press either of the buttons until NOZZLE CHECK appears in the LCD FUNCTION Press FUNCTION Chapter 9 Maintai...

Page 198: ... print head C Cleaning the print head consumes a small amount of ink Cleaning too often reduces the amount of ink in the BJ cartridge Make sure the MultiPASS C5000 is plugged in The unit cleans the print head When cleaning ends the MultiPASS C5000 beeps once to let you know it is done and returns to Standby mode Do this five consecutive times if necessary If the problem persists install a new BJ c...

Page 199: ...ce the complete cartridge BC 22e Photo BJ Cartridge Contains the print head unit and color and black inks Use this optional cartridge when you want to produce photo realistic color printing When used with Canon s High Resolution Paper HR 101 this ink produces images comparable to your favorite photographs When you run out of ink you replace the complete cartridge A BC 22 Photo BJ Cartridge will al...

Page 200: ... to use them Do not remove the BJ tanks from the BC 21e Color BJ Cartridge unnecessarily This may cause the ink to clog Make sure both BJ tanks are installed in the BC 21e Color BJ Cartridge Attempting to use the BC 21e Color BJ Cartridge with one BJ tank only may cause ink clogging If spilled the ink is difficult to remove Therefore it s a good idea to keep the BJ cartridges and BJ tanks out of t...

Page 201: ... 21e Color BJ Cartridge or the optional Canon BC 20 Black BC 22e Photo and BC 29F Neon BJ Cartridges with your MultiPASS C5000 When replacing BJ tanks in the BC 21e Color BJ Cartridge Canon recommends that you use only Canon BCI 21 Color and BCI 21 Black BJ Tanks Replacing the BJ Cartridge The actual amount of ink that you use will vary depending on the print density of a page If the majority of y...

Page 202: ... any of the optional BJ cartridges You only need to replace the BC 21e Color BJ Cartridge when the print head is damaged or after printing approximately 2000 pages If one of the BJ tanks either color or black in your BC 21e Color BJ Cartridge is out of ink see the next section page 9 16 for instructions on how to replace a BJ tank To replace the BJ cartridge follow these steps The cartridge holder...

Page 203: ...allowing it to cool plug the unit in again and press the CARTRIDGE button to move the cartridge holder to the center of the unit Hold the BJ cartridge on the sides only Do not touch the silver plate on the bottom of the BJ cartridge or the silver metal or circuit area on the side The metal area may become hot during printing Gently pull up on it Dispose of the old BJ cartridge or store it in the I...

Page 204: ...om the cartridge s print head then remove the orange tape Make sure the cartridge label faces you Be careful not to touch the silver plate on the bottom of the BJ cartridge or the silver metal or circuit area on the side Slide the BJ cartridge straight into the cartridge holder Remove the protective material from the BJ cartridge Open the BJ cartridge package ...

Page 205: ...he cartridge holder to the home position on the right side of the unit N Be sure to set the paper thickness lever for the type of BJ cartridge you installed See page 2 15 for details Close the printer cover and press the CARTRIDGE button Make sure the cartridge is aligned against the back of the holder then lower the green lock lever Maintaining the MultiPASS C5000 ...

Page 206: ...BJ tank The cartridge holder then moves to the center of the unit Grasp both sides and lift it up C Do not try to move the cartridge holder manually or you may damage the unit If the cartridge holder does not move and the unit beeps several times unplug the MultiPASS C5000 and let it cool for several minutes The device has an automatic protection mode that prevents it from overheating After allowi...

Page 207: ...he BJ tank Then lift the BJ tank up and out of the BJ cartridge unit Dispose of the BJ tank properly You may want to place it in a plastic bag to keep from spilling any residual ink Remove the orange protective cap Do not touch the bottom of the BJ tank you may get ink on your hands Take the new BJ tank out of its packaging Remove the empty BJ tank Maintaining the MultiPASS C5000 ...

Page 208: ...ht side of the unit N Before you unplug the MultiPASS C5000 make sure the BJ cartridge is in the home position on the right side If you unplug the unit while it is printing or move the BJ cartridge from the home position the cartridge will not be capped and may dry out Close the printer cover and press the CARTRIDGE button Press firmly on the tab on top of the new BJ tank until it snaps into place...

Page 209: ...d clogging When opening the Ink Cartridge Storage Box press in on the release tab that locks the cover in place You must insert the cartridge correctly or the storage box will not close The protective cap must be removed from the cartridge before you set it in the storage box Be sure the lid snaps closed Close the storage box Carefully set the cartridge in the storage box Open the Ink Cartridge St...

Page 210: ...ners Transporting the MultiPASS C5000 If you need to transport the MultiPASS C5000 be very careful DO NOT remove the BJ cartridge With the cartridge holder on the right side of the unit tape the BJ cartridge and cartridge holder to the side of the unit Unplug the power cord Disconnect the telephone lines and parallel cable Remove the sending document support Remove the document support and output ...

Page 211: ...ridge Storage Box may leak and the print head may dry out Also if you do not tape the BJ cartridge to the side of the unit ink may spill into the MultiPASS C5000 N If you no longer have the shipping carton your MultiPASS C5000 came in pack the unit in a suitably sized sturdy cardboard box using bubble wrap foam peanuts or other suitable packing materials If you use foam peanuts be sure to wrap the...

Page 212: ...9 22 Maintaining the MultiPASS C5000 Chapter 9 ...

Page 213: ...ormation in this chapter contact the Canon Computer Systems Customer Care Center See page 1 4 for details Canon s support personnel are trained in the technical support of Canon s products and should be able to help you with your problem If your printer requires service they can provide you with the telephone number of your local Canon Authorized Service Facility ASF N Attempting to repair the Mul...

Page 214: ...al number MultiPASS Desktop Manager version number Place of purchase Nature of problem Steps you have taken to solve the problem and the results The serial number is located on the label on the back of the unit The version number of MultiPASS Desktop Manager is included in the About information In the Desktop Manager click Help and then click About ...

Page 215: ...isfeed or jam You can usually clear the problem easily N You need not unplug the MultiPASS C5000 to clear paper jams Jams in the Automatic Document Feeder ADF Stops the operation Gently pull the operator panel toward you It opens only slightly Open the operator panel Press STOP CHECK DOCUMENT Chapter 10 Troubleshooting 10 3 ...

Page 216: ...force it If a multipage document is loaded remove the entire document from the ADF Gently press the operator panel until it clicks closed Fan and stack the sheets and replace the stack in the ADF Start your operation again Close the operator panel Remove the document 10 4 Troubleshooting Chapter 10 ...

Page 217: ...s on press RESUME to eject the page and clear the error message If you are printing from a Windows application follow any instructions displayed on your computer If the paper jam occurred while a fax was being received the MultiPASS C5000 will store the fax in memory and print it when the jam is cleared Press STOP or RESUME Remove the stack of paper from the sheet feeder Gently pull any jammed pap...

Page 218: ...ocument at a later time The fax number dialed Check the fax number was incorrect and dial again The other party s fax is Contact the other party not working and have them check their fax The other party is not Contact the other party using a G3 machine and have them send or receive the document using a G3 machine The touch tone rotary Set your MultiPASS pulse setting on your to the setting that Mu...

Page 219: ...struction that is not paper jam or the plastic allowing the cartridge orange cap off the BJ mechanism to move cartridge Press STOP right or left and try your operation again The BJ cartridge may be Press STOP Reinstall defective the cartridge and try your operation again In either case if the error does not clear try unplugging the unit Wait several minutes then plug it back in Also try installing...

Page 220: ...u need to receive quickly or if you know your local lines are in good condition ECM TX The MultiPASS is ECM transmissions may sending a fax using take longer than normal ECM transmissions Turn off ECM if you need to transmit quickly or if you know your local lines are in good condition HANG UP PHONE The telephone is Place the telephone off hook properly into its cradle INSTALL BC 20 21 The BC 22e ...

Page 221: ... in memory NO ANSWER 005 The receiving fax Make sure you dialed machine does not the correct number answer Try again later NO RX PAPER 012 The other party s fax is Contact the other party out of paper or its and have them install memory is full paper in their fax NO TEL 022 The one touch or coded Register the number speed dialing number see page 3 18 has not been registered NOT AVAILABLE NOW 025 I...

Page 222: ...red feeder change the so the MultiPASS BJ cartridge or clear received the document the paper jam Press in memory STOP to clear the error message The MultiPASS automatically prints the document stored in memory START AGAIN An error has occurred Start the procedure in the phone line or in again from the the system beginning STOP KEY PRESSED You pressed the STOP Resume operation button to cancel the ...

Page 223: ...o the wall outlet If the MultiPASS is plugged into a power strip make sure the power strip is plugged in and turned on The interface cable may not Check the interface cable be securely connected to the connection MultiPASS and the computer The interface cable may Make sure the cable is a not be the correct type bi directional parallel interface cable less than 6 6 feet in length The MultiPASS or c...

Page 224: ...river may be Make sure the MultiPASS configured with the wrong Printer Driver is configured port to use the computer s parallel port See page 2 7 The computer s parallel port Make sure your computer s may be disabled CMOS has the primary parallel port set to LPT1 Your computer should have a Setup Program that lets you do this See your computer s documentation BJ cartridge moves The BJ cartridge or...

Page 225: ...in Paper See page 2 8 Previous software settings Make sure the MultiPASS may not be cleared was cleared of the previous software settings before the print job started See the application s documentation Printout does not Paper may not be loaded Make sure the paper is loaded match paper size and aligned correctly in and aligned correctly See the sheet feeder page 2 18 The application s page Make su...

Page 226: ...time out occurs when Make sure the MultiPASS is a device time out the computer sends data to the plugged in and that its MultiPASS but the MultiPASS interface cable is securely does not respond The attached to the unit and to MultiPASS may be unplugged the computer Clear any paper not connected to the computer jams and make sure paper is or have a paper jam loaded properly in the sheet feeder Prin...

Page 227: ...gned Make sure you installed an smoothly rounded for dot matrix printers do outline font manager such characters not print smoothly rounded as Adobe Type Manager or characters when used with Bitstream Facelift or that high resolution printers like you are choosing a TrueType the MultiPASS C5000 font Certain MS fonts such as Choose another font MS Serif will print jagged Output is faint You may be ...

Page 228: ... 9 8 The application you are using Make sure your application may not support color supports color printing printing Colors are broken or The print mode may be If you are printing high uneven wrong density graphics on plain paper set the Media Type to Coated Paper on the Paper tab of the printer driver If you are printing a thin Choose cyan yellow line with a nonprimary magenta or black instead co...

Page 229: ... will result in a lighter Blue color and the MultiPASS blue If you are not using uses CMYK Cyan Magenta screen matching decreasing Yellow Black color Due to the the amount of magenta by 30 technology differences when produces a royal blue cyan and magenta are mixed together blue prints dark blue If you are just looking for a or purple compared to the screen nice blue color try cyan It prints beaut...

Page 230: ...re placing it in the sheet feeder Too much paper may be Make sure the paper rest is stacked in the sheet feeder extended and the paper is stacked correctly in the sheet feeder Make sure the stack of paper does not exceed the limit mark If necessary remove a few sheets from the sheet feeder Do not stack more than approximately 100 sheets of plain paper in the sheet feeder Do not force the stack int...

Page 231: ...ure you select the the envelope setting in correct envelope size in the your printer driver Paper Setting dialog box in your printer driver Envelopes may not match Envelopes must be U S specifications for this unit Commercial number 10 9 5 4 1 inches or European DL envelopes 220 110 mm Faxing Problems Problem Cause Solution Cannot send a The MultiPASS may have Unplug the unit and let it document o...

Page 232: ... Check the MultiPASS by received from the not be working properly making a copy If the copy is MultiPASS are clear the problem may be in spotted or dirty the receiving fax machine The document may not be Remove the document and properly inserted in the feed it correctly into the ADF ADF See page 1 14 Cannot send or receive The other party s fax may Some fax units do not using Error Correction not ...

Page 233: ...MultiPASS is printing The incoming fax is stored a document in memory and will print when the print job is complete The MultiPASS does The MultiPASS may not For the MultiPASS C5000 not switch automatically be in Fax Tel mode to switch automatically between telephone and between telephone and fax transmissions fax reception the Receive mode must be set to Fax Tel mode There may be a document Make s...

Page 234: ...ection ECM Make sure Error correction may be disabled ECM is set to on in the Advanced Receive fax dialog box of the Desktop Manager Faxes do not print The BJ cartridge may not Be sure to remove the orange be installed correctly tape from the BJ cartridge before you install it in the MultiPASS see page 9 14 Make sure the BJ cartridge is installed correctly see page 9 11 The print head may need Cle...

Page 235: ...s plugged in correctly on the line If the MultiPASS is in Disable the Silent Receive Answer Machine Mode and option on the Receive Fax Silent Receive is enabled tab of the Desktop the unit will switch to fax Manager receive mode when it detects a period of silence Copying Problems Problem Cause Solution The MultiPASS will not The MultiPASS may have a Replace the empty BJ tank make a copy BC 21e Co...

Page 236: ...cord is no power securely plugged into the unit plugged securely into the unit and into a wall outlet If the power cord is connected to a power strip make sure the strip is connected to an outlet and turned on The power cord may not be Check the power cord by supplying power substituting another or by using a voltmeter to test it for continuity The MultiPASS will not The MultiPASS may have a Repla...

Page 237: ...s and any software associated with these products 2 Make sure that the MultiPASS C5000 is connected directly to the computer with a bi directional IEEE 1284 compliant interface cable that is 6 feet or shorter Do not attempt to use a longer cable 3 Shut down the computer and unplug the MultiPASS C5000 Disconnect and reconnect the interface cable Plug in the MultiPASS C5000 and wait until the LCD di...

Page 238: ...hen a power failure occurred This report is generated automatically If you experience a power failure any documents stored in memory will be lost When you turn on the MultiPASS C5000 after power is restored the MultiPASS C5000 automatically prints out a list of documents that were stored in the memory at the time of the power failure ...

Page 239: ...m2 Approx 100 sheets Glossy photo paper 1 sheet High resolution paper Approx 10 sheets T shirt transfers 1 sheet Bubble Jet paper Approx 100 sheets Fabric sheets 1 sheet Transparencies 50 sheets Back print film 10 sheets Envelopes 10 envelopes U S Commercial number 10 or European DL Paper Size Letter 8 5 in 11 in Legal 8 5 in 14 in A4 210 mm 297 mm U S Commercial number 10 envelope 9 5 in 4 1 in E...

Page 240: ...igh gloss film Canon High Gloss Film HG 101 Transparencies Canon CF 102 Transparencies Envelopes Commercial number 10 or European DL Paper Weight Automatic feed 17 to 24 lb 64 to 90 g m2 Manual feed 17 to 28 lb 64 to 105 g m2 Print Speed BC 21e Color BJ Up to 2 ppm Cartridge black ink 1500 characters per page BC 21e Color BJ Up to 0 3 to 0 8 ppm at full coverage of Cartridge color ink printable ar...

Page 241: ...ope Interface IEEE 1284 compatible bi directional parallel interface European DL a 220 mm b 6 4 mm c 10 4 mm d 110 mm e 3 0 mm f 7 0 mm U S Commercial number 10 a 9 5 in b 0 25 in c 1 2 in d 4 1 in e 0 12 in f 0 27 in A4 size a 210 mm b 3 4 mm c 297 mm d 3 0 mm e 7 0 mm Legal size a 8 5 in b 0 13 in c 14 0 in d 0 12 in e 0 27 in Letter size a 8 5 in b 0 13 in c 11 0 in d 0 12 in e 0 27 in Appendix...

Page 242: ...1 1 BC 20 Black BJ Cartridge optional Print head 128 nozzles Ink color Black Cartridge yield 900 text pages at 5 coverage Contents Color Glycerine 56 81 5 Black Isopropyl alcohol 67 63 0 glycerine 56 81 5 ethylene glycol 107 21 1 BC 22e Photo BJ Cartridge optional Print head 64 nozzles for black 24 nozzles each for cyan magenta yellow Ink colors Black cyan magenta yellow Cartridge yield Approx 50 ...

Page 243: ...emory Transmission reception memory 672 KB DRAM MR storage Up to 42 pages Up to 20 documents LCD displays memory used Uses direct transmission when memory full Automatic Document Feeder ADF 20 pages letter size based on 20 lb paper 10 pages legal size Fax resolution Fine mode 203 pels in 196 lines in 8 pels mm 7 7 lines mm Standard mode 203 pels in 98 lines in 8 pels mm 3 85 lines mm Fax printing ...

Page 244: ... min Manual redialing Paul button variable length 1 15 sec Networking Sequential broadcast up to 57 locations Automatic receiving Non ring reception Deactivate ECM DRPD Distinctive Ring Pattern Detection Report reference Activity report up to 20 transactions Non delivery report TTI Transmitter Terminal Identification Ink saver Economy mode for printing received faxes extends cartridge life to appr...

Page 245: ...eduction sizes 70 80 90 Copy speed Black and white copy Initial copy 45 seconds Subsequent copies 20 seconds Color copy COLOR FINE mode Letter size 11 minutes Multiple copies Up to 99 copies of a document 1 copy of a color document Scanner Scanning method Solid state electronic scanning by contact image sensor Scanning image processing UHQ Ultra High Quality image enhancement Halftones 256 levels ...

Page 246: ...n application Effective scanning width 8 42 in 214 mm Compatibility TWAIN Scanning speed B W Text 40 150 dpi 9 sec page 5 ms line B W Text 160 300 dpi 18 sec page 5 ms line B W Text 310 600 dpi 35 sec page 5 ms line Grayscale 40 150 dpi 13 sec page 7 ms line Grayscale 160 300 dpi 25 sec page 7 ms line Grayscale 310 600 dpi 78 sec page 11 ms line Color 40 150 dpi 39 sec page 21 ms line Color 160 30...

Page 247: ...iPASS Desktop Manager for Windows System Requirements IBM PC or compatible computer with a 486DX 66 MHz or higher processor 16 MB of memory 25 MB of free hard disk space 37 MB additional hard disk space for Pagis for MultiPASS Microsoft Windows 95 Bi directional Centronics compatible parallel cable IEEE 1284 compliant CD ROM drive PC Fax Canon proprietary MultiPASS Desktop Manager for Windows Fax ...

Page 248: ... no trays Weight 12 3 lb 5 6 kg Environmental Conditions Temperature 50 F 90 5 F 10 C 32 5 C Humidity 20 to 85 RH Liquid Crystal Display LCD 16 1 Display Languages English French Spanish Telephone Automatic FAX TEL switchover Answering machine hook up CNG detecting signal no sound Telephone hook up Remote reception by telephone Remote receiving ID Default 25 Tone button Pause button variable lengt...

Page 249: ...Appendix A Specifications A 11 Space Requirements Specifications 11 in 281 mm 24 3 in 618 mm 14 4 in 365 mm 16 in 400 mm ...

Page 250: ...cations Appendix A Receiving Faxes and Phone Calls Automatically Fax Tel Mode In Fax Tel mode the MultiPASS C5000 monitors all incoming calls to see whether the call is from another fax machine or from a telephone ...

Page 251: ...Description Settings USER SETTINGS DATE TIME Set the date and time 24 hour clock using the numeric buttons UNIT TELEPHONE Enter your fax number using the numeric buttons up to 20 characters UNIT NAME Enter the name you want to appear at the top of each fax page you send up to 24 characters TEL LINE TYPE Sets the dialing method the MultiPASS C5000 uses to match the type of phone line you have TOUCH...

Page 252: ...for more than 60 seconds the MultiPASS C5000 returns to Standby mode You must start the procedure over from the beginning If you make a mistake while entering registration information you can correct it in one of two ways Press or to move the cursor under the wrong character and then enter the correct character Press STOP and reenter the information Entering Your User Information Follow the steps ...

Page 253: ...0 00 Enter today s date and the time using the numeric buttons 06 08 97 15 36 DATE TIME Press START COPY twice USER SETTINGS Then press the button FUNCTION Press FUNCTION on the one touch speed dialing keypad Stand alone Fax Appendix B Using the MultiPASS C5000 as a Stand alone Fax B 3 ...

Page 254: ...ter a space with the button to make your number easier to read TEL 6665552222 Enter your fax number up to 20 digits using the numeric buttons TEL DATA ENTRY OK Press START COPY twice when the date and time are entered 11 15 97 08 15 B 4 Using the MultiPASS C5000 as a Stand alone Fax Appendix B ...

Page 255: ...7 PQRSpqrs7 8 TUVtuv8 9 WXYZwxyz9 0 0 _ Correct errors by moving the cursor to the error using or on the one touch speed dialing keypad and entering the correct character CANON FAX BACK Enter your name up to 24 characters using the numeric buttons Then press START COPY again UNIT NAME DATA ENTRY OK Press START COPY when the fax number is entered Stand alone Fax Appendix B Using the MultiPASS C5000...

Page 256: ...ultiPASS C5000 returns to standby mode Press STOP to complete the registration DATA ENTRY OK Press START COPY when you finish entering your name B 6 Using the MultiPASS C5000 as a Stand alone Fax Appendix B ...

Page 257: ... machine is busy or does not answer or when an error occurs while sending the MultiPASS waits a specified amount of time and then automatically redials the number You define the number of times the unit redials and the length of time between redialing Bi directional parallel interface port An interface connection that is capable of both sending or receiving For example when you print and when you ...

Page 258: ...raph and Telephone CCITT has been replaced by the International Telecommunications Union Telecommunications Sector ITU TS a committee created to set international standards for telecommunications Centronics The popular name for the parallel printer port used by most printers and personal computers CNG Calling Tone This is a signal sent by fax machines to identify the call as an incoming document W...

Page 259: ... per inch A unit of measurement for indicating a printer s resolution DRPD Distinctive Ring Pattern Detection Allows you to assign up to five different ring patterns to distinguish voice and fax calls using your telephone company s special services ECM Error Correction Mode The ability of your MultiPASS to reduce system and line errors when sending or receiving from another fax with ECM capability...

Page 260: ...ent shades of gray Group dialing A dialing method that enables you to dial up to 55 registered one touch speed dialing or coded speed dialing numbers together as a group This means that you can press just one to three buttons to enter numbers when sending the same document to many destinations Halftone Using this method the MultiPASS in printer mode produces shades of gray or of colors by mapping ...

Page 261: ...to the telephone line telephone answering machine or data modem Landscape orientation Refers to printing across the length of the page as opposed to portrait orientation printing across the width of the page Manual feed A method of feeding paper into the printer one sheet at a time Manual receiving A method of receiving faxes in which you answer all incoming calls using a telephone Manual redialin...

Page 262: ...er numbers and names and to enter coded speed dialing codes with two or more digits One touch speed dialing keypad The round buttons numbered 1 to 6 on the operator panel each of which may be registered as a fax or telephone number Once a number is registered you press one button to dial the entire number Page orientation Refers to the direction of print on the page Printing across the width of a ...

Page 263: ...uctions to a printer in this case the MultiPASS C5000 The printer driver keeps track of the attributes of a printer and the codes the program must send to access those attributes Pulse See Rotary pulse RAM Random Access Memory Memory that is used for temporary storage of information such as documents you want to print scanned and received documents and downloaded fonts Receiving Receiving faxes is...

Page 264: ...er inch dpi Low resolution causes font characters and graphics to have a jagged appearance Higher resolution means smoother curves and angles as well as a better match to traditional typeface designs Resolution values are represented by horizontal data and vertical data for example 720 360 dpi Rotary pulse A telephone dialing system where a dial is rotated to send pulses to the telephone switching...

Page 265: ...ber A unique number assigned to each fax document sent TX NO or received RX NO by the MultiPASS and used to identify that particular fax document Transmit See Sending TrueType font The scalable font technology built into Microsoft Windows It offers you the same font images both on computer displays and printer outputs TTI Transmit Terminal ID See Sender ID TWAIN An industry standard that allows yo...

Page 266: ...rs slanted italic or upright UHQ Ultra High Quality An exclusive Canon digital image processing system that incorporates 64 shades of gray along with a special edge enhancement feature which ensures that text and photos are transmitted with ultimate clarity ...

Page 267: ... 1 2 2 2 2 10 2 29 6 10 11 9 9 A 4 BC 22e Photo Kit 1 4 BC 29F Neon BJ Cartridge 1 2 2 29 6 11 9 9 A 4 BCI 21 Black BJ Tank 1 2 A 4 BCI 21 Color BJ Tank 1 2 A 4 Bi directional cable 10 25 A 3 A 8 180 180 dpi 2 10 180 360 dpi 6 11 360 360 dpi 2 10 6 11 A 7 486DX processor A 9 720 360 dpi 2 10 A Accessories 1 2 4 Active job 7 4 7 6 Adding entries Address book 3 12 14 pages to document 1 16 Address B...

Page 268: ...n 1 9 10 4 5 Color A 8 copying 6 11 mode 2 10 model 2 8 2 12 13 standard A 7 versus printing speed 2 12 14 Color Bubble Jet printer specifications A 1 3 COLOR COPY button 1 9 4 14 COLOR COPY MEDIA option B 1 COLOR DRAFT mode 6 11 COLOR FINE mode 6 11 A 7 Color printing copying problems 10 16 17 high quality 2 12 quick 2 12 COLOR SNAPSHOT mode 6 11 A 7 COM10 envelopes 2 24 Command bar 3 3 4 buttons...

Page 269: ...tion 7 15 paging through 7 17 preparing 1 13 16 printing MultiPASS Desktop Manager 7 2 3 printing 2 5 receiving 5 1 5 renaming 7 8 saving 7 24 sending 4 2 10 sizes scanning A 8 sorting 3 9 transmitting 4 11 13 view adjusting 7 15 17 viewing 3 8 9 DOCUMENT READY message 4 2 Document support 1 7 Document Viewer 7 12 default options 7 26 window 7 13 15 dpi 2 10 Draft mode 2 10 2 14 Drawn graphic 7 11...

Page 270: ...nceling 4 10 messages 4 10 Fax Tel Mode 5 2 A 12 switching options 8 9 Faxing documents 1 13 problems 10 19 22 Feeding paper automatically 2 18 21 manually 2 22 23 FILE PRINT function B 1 FILE PRINT message 5 8 Fine mode fax A 5 printer driver 2 8 2 10 Fine resolution 4 14 15 Folder s creating 7 7 deleting 7 8 list 3 3 4 MultiPASS Desktop Manager 3 6 renaming 7 8 FUNCTION button 1 9 1 11 9 8 B 3 G...

Page 271: ...ver 2 4 InstantExchange warranty program 1 5 Interface 10 25 A 3 A 8 J Jams paper 10 3 5 Job status 7 4 5 L Layout area 4 24 LCD A 10 display 1 9 menu system B 1 messages 10 6 10 Limit mark 2 21 Line feed speed A 2 Line jack 1 8 Liquid crystal display See LCD Listen time 8 9 LOAD PAPER message 1 12 Loading documents 1 14 16 paper 1 12 13 2 18 23 Lock lever 9 13 M Magnetic fields 9 2 Maintaining Mu...

Page 272: ...r telephone 8 10 Nozzle check pattern 9 7 NOZZLE CHECK function B 1 Number buttons 1 9 10 4 2 B 5 O Off hook alarm 8 6 On error option 8 6 On hold status 7 5 6 One touch speed dialing 4 5 buttons 1 9 11 On line help Windows 95 2 6 Opening Cover Page Designer 4 22 23 Operator panel 1 7 2 16 copying documents 6 10 12 using 1 9 11 Out Box folder 3 6 3 9 7 3 6 Outgoing message 5 5 Output tray 1 7 exte...

Page 273: ... cleaning 9 8 life A 4 Print media printer settings 2 17 Print model 2 8 2 12 13 Print quality 2 8 2 10 2 12 13 problems 10 14 15 Print speed A 2 improving 2 13 14 Printable area A 3 Printer cover 1 8 2 15 port defining 2 7 settings print media 2 17 setup Windows 2 6 11 Printer driver 2 34 installing 2 4 Windows 95 2 6 PRINTER MODE message 1 11 Printer Properties dialog box 2 6 PRINTER RESET butto...

Page 274: ...printing A 1 scanning A 7 setting 4 13 15 RESOLUTION buttons 1 9 4 14 15 Responding to calls 5 9 10 RESUME button 1 11 Retry status 7 5 Ribbon cable 2 15 9 3 9 12 9 16 Ring patterns 5 9 time 8 9 tone 8 9 ROLLER CLEANING function B 1 Round shaft 2 15 9 12 9 16 Routine maintenance 9 3 RX MODE function B 1 S Safety instructions 1 5 6 SB 21 Ink Cartridge Storage Box 1 2 1 4 Scan folder 3 7 image size ...

Page 275: ...21 8 11 group 3 20 21 individual 3 19 tab 8 11 Speed option receiving 8 9 sending 8 5 Spilled ink 9 10 Spool settings 2 7 Stamp 7 11 inserting 7 20 Stand alone fax B 1 6 Standard mode fax A 5 printer driver 2 10 Standard resolution 4 14 15 START COPY button 1 9 10 4 3 5 3 Starter Kit SK 101 2 3 Status bar 7 13 7 15 line 3 3 3 5 3 10 messages Status Monitor 8 16 Status Monitor 3 2 messages 8 16 min...

Page 276: ...ment A 7 Uncurling back print film 2 28 29 Uninstalling MultiPASS Desktop Manager 8 21 22 UNIT NAME option B 1 UNIT TELEPHONE option B 1 User information entering B 2 6 USER SETTINGS B 1 User defined folders 3 7 8 Utilities MultiPASS Desktop Manager 8 1 22 V Variable fields adjusting 4 26 27 inserting 4 25 26 Variables bin 4 24 Viewing documents 3 8 9 Volume option 8 3 W Warranty 1 3 1 5 9 11 10 1...

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