35
T
roubleshooting
Troubleshooting
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Meaningless characters and symbols are printed.
The printout is unsatisfactory.
Cause
The previous print job was
cancelled before it was completed.
You are using the wrong printer
driver.
The printer and the PC are not
properly connected.
Printer cable fault.
Switching device or external buffer
fault.
The printer port is set to ECP mode.
There is a problem with the printed
document file or with the functions
used by the file.
Solution
Switch the PC and printer off and then on again. Then print again.
Look at the printer name displayed in the application software Print
dialog box and check that “Canon BJC-8000” is selected. (page 7)
Ensure that the power cord and printer cable are securely
connected.
Use another printer cable.
Contact the cable supplier for more information on cable faults.
Make sure you are using an IEEE-compatible parallel cable.
Disconnect the switching device or external buffer and print with
the printer directly connected to the PC.
If you can then print normally, the fault is probably in the switching
device or external buffer. Consult the switching device or external buffer
supplier.
Cancel ECP mode.
Open the printer driver Printer Properties window and click Custom
Setting... on the Maintenance tab. Remove the check from the Set
printer to ECP mode checkbox and click Send.
Rebuild the document and print it again.
If there is no problem with the new document, the original file was
probably faulty. If the problem recurs with the new file, call for service.
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Normal printout
Meaningless characters
