Canon 2213C002, Instruction Manual

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Trouble s hooting
160
The Browser Remote screen is not displayed correctly on the Web browser.
- The device, operating s y s tem or Web brow s er u s ed may not be s upported. For the late s t information about s upported
s y s tem s , vi s it your local Canon Web s ite.
- Enable Java S cript and coo k ie s in your Web brow s er’ s s etting s . For detail s , refer to the help module s or online
documentation of the Web brow s er u s ed.
- Delete the cache and coo k ie s for Brow s er Remote' s URL in your Web brow s er and re s tart Brow s er Remote.
Precautions Regarding Wi-Fi Networks
When using a Wi-Fi network, try the following corrective actions if the transmission rate drops, the connection is
lost, or other problems occur.
Positioning a network device (access point, mobile device, etc.)
- When u s ing a Wi-Fi networ k indoor s , place the networ k device in the s ame room a s the camcorder.
- Place the networ k device in an open, unob s tructed location, where people or object s do not come between it and the
camcorder.
- Place the networ k device a s clo s e a s po ss ible to the camcorder and change the networ k device’ s height or orientation
a s nece ss ary.
Nearby electronic devices
- If the tran s mi ss ion rate over a Wi-Fi networ k drop s becau s e of interference from the following electronic device s ,
s witching to the 5 GHz band or to a different channel may s olve the problem.
- Wi-Fi networ ks u s ing the IEEE 802.11b/g/n protocol operate in the 2.4 GHz band. For thi s rea s on, the tran s mi ss ion
rate may drop if there are nearby microwave oven s , cordle ss telephone s , microphone s , or s imilar device s operating on
the s ame frequency band.
- If another acce ss point operating on the s ame frequency band a s the camcorder i s u s ed nearby, the tran s mi ss ion rate
may drop.
Using multiple camcorders/wireless transmitters/access points
- Chec k that there are no IP addre ss conflict s among the device s connected to the s ame networ k .
- If multiple camcorder s are connected to a s ingle acce ss point, connection s peed s may be reduced.
- To reduce radio wave interference when there are multiple acce ss point s u s ing IEEE 802.11b/g or IEEE 802.11n (in the
2.4 GHz band), leave a gap of four channel s between each wirele ss acce ss point. For example, u s e channel s 1, 6, and
11, channel s 2, 7, and 12, or channel s 3, 8, and 13. If you can u s e IEEE 802.11a/n (in the 5 GHz band), s witch to
IEEE 802.11a/n and s pecify a different channel.
List of Messages
Refer to this section if a message appears on the screen. The messages in this section appear in alphabetical
order. Note that for some messages, an indication of the SD card involved (
6
,
7
, etc.) may appear above the
message itself.
For error messages related to network connections, refer to
Network Functions (
A
162).
Accessing the memory card. Do not remove the memory card.
- You opened the S D card compartment cover while the camcorder wa s acce ss ing the S D card or the camcorder
s tarted acce ss ing the card a s you opened the S D card compartment cover. Do not remove the S D card until thi s
me ss age di s appear s .
Back up recordings regularly
- Thi s me ss age may appear when you turn on the camcorder. In the event of a malfunction, recording s may be lo s t s o
bac k up your recording s regularly.
Battery communication error. Does this battery display the Canon logo?
- You attached a battery pac k that i s not recommended by Canon for u s e with thi s camcorder.
- If you are u s ing a battery pac k recommended by Canon for u s e with thi s camcorder, there may be a problem with the
camcorder or battery pac k . Con s ult a Canon S ervice Center.
Battery pack is not compatible. Turning off the camcorder.
- A battery pac k not recommended by Canon for u s e with thi s camcorder wa s attached and the camcorder wa s turned
on. The camcorder will automatically turn off in 4 s econd s .
Cannot play back
- Clip s cannot be played bac k from a 512 MB or s maller S D card. U s e a compatible S D card (
A
32).