159
Trouble
s
hooting
Connections with External Devices
Video noise appears on a nearby TV screen.
- When u
s
ing the camcorder in a room where a TV i
s
located,
k
eep a di
s
tance between the AC adapter and the power or
antenna cable
s
of the TV.
Playback looks fine on the camcorder but there is no image on the external monitor.
- The camcorder i
s
not connected correctly to the external monitor. Ma
k
e
s
ure you are u
s
ing the correct connection
(
A
- The video input on the external monitor i
s
not
s
et to the video terminal to which you connected the camcorder.
S
elect
the correct video input.
The camcorder is connected using an HDMI cable, but there is no picture or sound from the TV.
- Di
s
connect the HDMI cable and then re
s
tore the connection or turn the camcorder off and then on again.
The computer does not recognize the camcorder even though the camcorder is connected correctly.
- Connect the camcorder to the computer only while the MP4 clip index
s
creen or photo index
s
creen i
s
di
s
played.
- Di
s
connect the U
S
B cable and turn off the camcorder. After a
s
hort while, turn it on again and re
s
tore the connection.
- Connect the camcorder to a different U
S
B port on the computer.
Cannot transfer MP4 clips and photos to the computer.
- The
S
D card contain
s
too many MP4 clip
s
and photo
s
. Delete
s
ome recording
s
until the
S
D card contain
s
a combined
total of 2,500 (Window
s
)/1,000 (macO
S
) or fewer recording
s
.
Network Functions
Chec
k
Thi
s
Fir
s
t
Cannot connect with an access point.
- There are other device
s
in the vicinity interfering with the wirele
ss
s
ignal. Refer to
Precautions Regarding Wi-Fi
Networks
(
A
160).
- Pa
ss
word information i
s
not
s
aved with the camcorder
s
etting
s
. When you load onto the camcorder
s
etting
s
from an
S
D card, all the pa
ss
word
s
in the networ
k
-related
s
etting
s
are re
s
et.
S
et up the networ
k
-related
s
etting
s
a
s
nece
ss
ary
(
A
Cannot establish a Camera Access Point connection with a network device.
- There are other device
s
in the vicinity interfering with the wirele
ss
s
ignal. Refer to
Precautions Regarding Wi-Fi
Networks
(
A
160).
- When you re
s
et all the camcorder'
s
s
etting
s
, all networ
k
s
etting
s
are lo
s
t a
s
well.
S
et up the Camera Acce
ss
Point
s
etting
s
again (
A
Cannot connect with a wired (Ethernet) network.
- U
s
e a category 5e or better
s
hielded twi
s
ted pair (
S
TP) Ethernet cable.
- Try replacing the Ethernet cable.
- When you re
s
et all the camcorder'
s
s
etting
s
, all networ
k
s
etting
s
are lo
s
t a
s
well.
S
et up the networ
k
s
etting
s
again
(
A
- Chec
k
that the networ
k
device to which the camcorder i
s
connected i
s
on and functioning properly. To u
s
e
1000BA
S
E-T connection
s
peed
s
, ma
k
e
s
ure to u
s
e networ
k
device
s
compatible with Gigabit Ethernet (1000BA
S
E-T).
The Browser Remote application will not start on the Web browser.
- Ma
k
e
s
ure Brow
s
er Remote i
s
activated (
A
- The URL entered into the Web brow
s
er’
s
addre
ss
bar i
s
incorrect. Be
s
ure to u
s
e the URL exactly a
s
it appear
s
in the
information
s
creen (
A
- You may have
s
elected an Infra
s
tructure connection by mi
s
ta
k
e.
- Pa
ss
word information i
s
not
s
aved with the camcorder
s
etting
s
. When you load onto the camcorder
s
etting
s
from an
S
D card, all the pa
ss
word
s
in the networ
k
-related
s
etting
s
are re
s
et.
S
et up the networ
k
-related
s
etting
s
a
s
nece
ss
ary
(
A
• Are the access point (wireless router), camcorder, computer or other network devices all turned on?
• Is the network working and correctly configured?
• Are all network devices correctly connected to the same network as the camcorder?
• Are there any obstructions between the camcorder and the access point or between the network device
used and the access point?