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CONDENSING WATER HEATER LIMITED WARRANTY
GENERAL
CAMUS
Hydronics Limited (“CAMUS”) extends the following LIMITED WARRANTY to the owner of this appliance, provided that the product has been
installed and operated in accordance with the Installation Manual provided with the equipment. CAMUS will furnish a replacement for, or at CAMUS
option repair, any part that within the period specified below, shall fail in normal use and service at its original installation location due to any defect in
workmanship, material or design. The repaired or replacement part will be warranted for only the unexpired portion of the original warranty. This limited
warranty does not cover failures or malfunctions resulting from: (1) Failure to properly install, operate or maintain the equipment in accordance with
CAMUS
’ manual; (2) Failure to properly install, operate or maintain the pump assembly; (3) Abuse, alteration, accident, fire, flood, foundation problems
and the like; (4) Sediment or lime build-up, freezing, or other conditions causing inadequate water circulation; (5) Pitting and erosion caused by high
water velocity; (6) Failure of connected systems devices, such as pump or controller; (7) Use of non-factory authorized accessories or other
components in conjunction with the system; (8) failing to eliminate air from, or replenish water in, the connected water system; (9) Chemical
contamination of combustion air or use of chemical additives to water; (10) Production of noise, odours, discolouration or rusty water; (11) Damage to
surrounds or property caused by leakage or malfunction; (12) All labour costs associated with the replacement and/or repair of the unit; (13) Any failed
component of the system not manufactured as part of the water heater.
HEAT EXCHANGER
Within ten (10) years of the appliance having declared FOB from CAMUS, a heat exchanger shall prove upon examination by CAMUS to be defective
in material or workmanship, CAMUS will exchange or repair such part or portion if deemed warranty based on the number of years the appliance has
been in service.
Years in Service Vtech Years in Service Vtech
1
100%
6
100%
2
100%
7
100%
3
100%
8
30%
4
100%
9
25%
5
100%
10
20%
The exchanged or repaired heat exchanger will carry the balance of the remaining original warranty provided with the appliance based on the FOB
date. In the event a replacement heat exchanger is delivered and if the defective heat exchanger is deemed to be repairable by CAMUS the repaired
heat exchanger will be returned to the customer and a credit will not be issued. Heat Exchanger shall be warranted for (20) years of the appliance
having declared FOB from CAMUS
against “Thermal Shock” (excluded, however, if caused by appliance operation at large changes exceeding 150ºF
between the water temperature at inlet and appliance temperature or operating at temperatures exceeding 210
o
F.
BURNER
If within five (5) years of the appliance having declared FOB from CAMUS to be defective in material or workmanship, CAMUS will exchange or repair
such part or portion.
ANY OTHER PART
If any other part fails within one (1) year after installation, or eighteen (18) months of the appliance having declared FOB from CAMUS whichever
comes first CAMUS will furnish a replacement or repair that part. Replacement parts will be shipped FOB our factory.
DURATION OF LIMITED WARRANTY
Any limited warranty, including the warranty of merchantability imposed on the sale of the water heater under the laws of the state or province of sale
are limited in duration to one year from date of original installation.
STATE LAW & LIMITED WARRANTY
Some states or provinces do not allow:
a.
Limitations on how long an implied warranty lasts
b.
Limitations on incidental or consequential damages.
The listed limitations may or may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which may vary
from state to state and province to province.
CONDITIONS
We will not:
a)
Repair or replace any water heater
, or part, subject to conditions outlined in ‘This Limited Warranty Does Not Cover’
b)
Reimburse any costs associated with repair and/or replacement
c)
Replace and/or repair any water heaterwithout complete model number/serial number
d)
Replace any water heater without prior receipt of actual rating plate from the appliance.
HOW TO MAKE A CLAIM
Any claim under this warranty shall be made directly to CAMUS Hydronics Limited Representative in your area. Please visit our website at
www.camus-
hydronics.com
and use our “Rep Finder” tool to locate your local CAMUS representative.
SERVICE LABOR RESPONSIBILITY
CAMUS shall not be responsible for any labour expenses to service, repair or replace the components supplied. Such costs are the responsibility of
the owner.
DISCLAIMERS
CAMUS shall not be responsible for any water damage. Provisions should be made that in the event of a water/appliance or fitting leak, the resulting
flow of water will not cause damage to its surroundings.
