Hi Flow Stroller Technical Service Manual • PN 14314465 Rev
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Restocking Policy
XII
When a Hi Flow Stroller is received, it should be inspected im-
mediately, as outlined in Section VII, Unpacking and Setup
Instructions.
If a problem with the unit should be encountered, reference
should be made to the Troubleshooting Charts on pages 17-21. If
these procedures do not provide a solution for the problem, the
following steps should be taken:
1. Call CAIRE, Inc. Customer Service. State the problem with
the unit. If it is determined that the problem cannot be solved
by the distributor, a Return Material Authorization (RMA)
number will be assigned to the unit or part(s). If a Purchase
Order Number is to be referenced, please give this number to
the Customer Service Representative at that time.
2. Carefully package the parts, or repack the unit in its original
shipping container, precisely as shipped.
3. Write the Return Material Authorization Number on the top
of the shipping container.
4. Return the unit or parts by professional carrier to:
CAIRE, Inc.
2205 Airport Drive
Ball Ground, GA 30107
CAIRE Medical Ltd.
Unit 6, Ashville Way
Wokingham, Berkshire, RG41 2PL
United Kingdom
All equipment returned to CAIRE, Inc. must be shipped
“prepaid”.
When the defective item(s) is received at CAIRE, it will be ser-
viced and returned to the distributor as soon as possible. A copy
of the “Repair Cost Sheet” will be enclosed giving a detailed listing
of any maintenance performed.
Restocking Policy
If it becomes necessary to cancel an order with CAIRE, Inc. af-
ter the shipment has been received, use the following “Restock
Policy” procedure:
1. Notify the Customer Service Department at CAIRE, Inc. us-
ing the toll-free number. When contacting Customer Service
personnel, it will be necessary to relay the following informa-
tion:
a. State the quantity and description of equipment to be re-
turned.
b. Give the Serial Number of each unit to be returned.
c. State the equipment purchase date.
2. An RMA number will be issued in the name of the distributor
by CAIRE, Inc. for the equipment to be returned. When the
equipment is shipped to the factory, the RMA number must
appear on the packing slip.
3. All equipment must be returned “prepaid” to the original
shipping location:
CAIRE, Inc.
2205 Airport Drive
Ball Ground, GA 30107
CAIRE Medical Ltd.
Unit 6, Ashville Way
Wokingham, Berkshire, RG41 2PL
United Kingdom
4. Finally, a “Credit Memo”, minus a 15% restocking fee, will
be issued to the distributor when all equipment has been re-
ceived, inspected, and restocked by CAIRE, Inc.
Return of Unused Non-Defective Merchandise
CAIRE, Inc., at its discretion, charges a 15% restocking fee for un-
used non-defective merchandise that is returned. A RMA number
must be obtained from CAIRE, Inc. Customer Service prior to
return of any goods. Merchandise cannot be returned for credit
after sixty (60) days. Customer to pay all freight charges. Tracking
capability and insurance on all returned goods is advised. CAIRE,
Inc. will not be responsible for misdirected shipments.
